BARISTA
BARISTA / WAITRESS
PERSONAL DATA
Name: MERCY WANYANA
Phone Number:
CPR:011136570
Email:+973 35176102
PERFORMANCE SUMMARY:
An individual seeking employment in an institution/company where perseverance, self-discipline, and the
ability to motivate others will contribute to effective problem-solving as well as promote personal and
professional growth. A confident and hardworking stress-resistant individual, very ambitious and focused.
Dynamic thus willing to learn and accept change when needed highly self-motivated and results-driven.
CORE COMPETENCIES:
1. Computer: MS Word and Excel.
2. Knowledge of POS systems Customer Service
3. Good in Espresso machine operation
4. Good knowledge of Inventory control Safety and sanitation Teamwork.
SKILLS:
Strong customer service skills, including assessing customer needs, adhering to quality standards,
evaluating customer satisfaction and making the proper adjustments or corrections.
Excellent active listening skills and ability to give complete attention to patrons during busy times.
Demonstrated service orientation; always looking for opportunities to serve patrons and assist other
employees.
Patient and compassionate when serving patrons, making them feel at home at the establishment in which
they are eating.
Solid background in organizing other wait staff and hosts, and coordinating my responsibilities to
ensure a smooth flow of service.
PROFESSIONAL EXPERIENCE
Company: AMERICA LUXURY CAFÉ Position: BARISTA
Duration: 1 Year 3 Months (2021/2022)
Company: MONO RESTAURANT & CAFÉ Position: BARTENDER
Duration: 6 Months (2022/2022)
Company: THE GOODBEACH Position: WAITRESS
Duration: 1 Year (2019/2020)
KEY RESPONSIBILITIES:
Greeting customers with a warm smile and positive attitude.
Preparing and serving hot and cold drinks such as coffee, juices, mojitos, and specialty beverages.
Serving customers and taking orders.
Cleaning and sanitizing work areas, utensils, and equipment.
Describing menu items and suggesting products to customers.
Ordering, receiving and distributing stock supplies.
Receiving and processing costumer payments.
Designated to welcoming guests, make them feel comfortable and take their orders.
Greeted each customer with a warm smile and positive attitude, even at early hours of the day. Built
professional relationships with cliental to ensure and provide quality performance.
Financial Skills; financial analysis, payroll, recording incoming receipts, maintaining financial records and
preparing accounts, preparing reports, cash management and credit control, drafting financial statements,
marking and recording payments, supplying information for management control.
EDUCATION : UGANDA ADVANCED CERTIFICATION OF EDUCATION
Discipline: GENERAL ART
Institution: Ecole Superieur Des Cadres et Techniciens.
LANGUAGE PROFICIENCY
English - Fluent
Arabic – Fluent
HOBBIES
Creative Sports, Research, Music and Dancing.
