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Module 1

training

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Roldan Gascon
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29 views4 pages

Module 1

training

Uploaded by

Roldan Gascon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MODULE 1: PARTICIPATING IN WORKPLACE COMMUNICATION

LO1: OBTAIN AND CONVEY WORKPLACE INFORMATION

1. What is the process of exchanging information and ideas known as?


A) Collaboration
B) Communication
C) Information

2. Which part of speech represents a person, thing, or place?


A) Verb
B) Pronoun
C) Noun

3. Which part of speech tells "how," "when," "where," or "how much"?


A) Adverb
B) Verb
C) Adjective

4. Which part of speech expresses emotion and often starts a sentence?


A) Interjection
B) Adjective
C) Pronoun

5. Which part of speech describes a noun?


A) Adverb
B) Adjective
C) Conjunction

6. For communication to occur, it must pass from a _____ to a _____.


A) sender; channel
B) message; feedback
C) sender; receiver

7. For communication to be effective, it must be _____ by the receiver.


A) understood
B) misunderstood
C) ignored

8. Total communication involves which of the following skills?


A) Speaking, reading, listening, and reasoning
B) Talking, writing, arguing, and thinking
C) Typing, reading, discussing, and analyzing

9. Which of the following is NOT essential for effective communication?


A) Speaking
B) Reading
C) Arguing

10. Which part of speech describes an action or a state of being?


A) Adverb
B) Verb
C) Conjunction

LO2: PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

1. What should you do if you encounter difficulties during a task?


A) Skip to the next task
B) Take a break
C) Seek help from a supervisor or coworker

2. Why is it important to check your work after completing a task?


A) To waste time
B) To ensure compliance with instructions
C) To ignore mistakes

3. What should you do before beginning a task if instructions are written?


A) Skip reading and start the task immediately
B) Read them carefully and understand them
C) Assume you know what to do

4. How can documenting the process benefits you?


A) It wastes time and resources
B) It demonstrates compliance with workplace policies
C) It confuses coworkers

5. Which of the following is NOT emphasized as a guideline for effective workplace


communication?
A) Being respectful and professional
B) Using nonverbal cues effectively
C) Engaging in gossip

6. What is an important aspect of communication?


A) Using offensive language
B) Being respectful and professional
C) Avoiding nonverbal cues

7. Why is gossip discouraged in the workplace?


A) It enhances teamwork
B) It disrupts the workplace
C) It improves communication

8. What role do nonverbal cues play in effective communication?


A) They are irrelevant
B) They are more important than verbal cues
C) They reinforce your message

9. How should conflicts be addressed in the workplace?


A) Ignore them
B) Address them constructively
C) Avoid discussing them

10.What should employees do regarding workplace policies and regulations?


A) Disregard them
B) Challenge them
C) Comply with them

LO3: COMPLETE RELEVANT WORK-RELATED DOCUMENTS

1. What is the primary characteristic of technical writing?


A) Complex and detailed
B) Vague and ambiguous
C) Straightforward and easy to understand

2. Which of the following best describes the meaning of "tangible" in the context of technical
writing?
A) Something that is difficult to understand
B) Something that can be seen or touched
C) A series of steps unrelated to a physical object

3. Which of the following best describes the meaning of "abstract" in the context of technical
writing?
A) Something that can be assembled
B) Something that can be seen or touched
C) A series of steps unrelated to a tangible object

4. Technical writing is mainly used to explain:


A) Emotions and feelings
B. How something works
C) Abstract theories

5. Lack of work instructions in the workplace is likely to result in:


A) A variety of problems
B. Reduced errors and mistakes
C) Increased productivity

6. When filling in a form, which of the following is NOT recommended?


A) Read the form carefully
B) Include unnecessary information
C) Fill in all the required details

7. Why is a consistent format important for work instructions?


A) It makes the instructions more confusing
B) It reduces the need for detailed steps
C) Workers can read and absorb information faster

8. What is the primary purpose of a good work instruction?


B complicate tasks for workers
C) To limit worker independence
A) To minimize errors in task executions

9. Which of the following is NOT a use for technical writing?


A. Instruction manuals
B. Process manuals
C. Creative stories

10. What type of subjects does technical writing usually deal with?
A. Abstract concepts only
B. Tangible and abstract subjects requiring direction or explanation
C. Personal opinions and anecdotes

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