ASHOK SINGH DASILA +91-9999928614
Results-driven professional experienced in developing and supporting Workforce ashokdasila01@gmail.com
management solution. Possessing a proven ability to lead teams to successfully deliver
agreed upon solutions of the highest quality, often in complex and challenging customer
environments.
PROFILE SUMMARY CORE COMPETENCIES
Highly experienced and accomplished professional with 10 years of
expereince in workforce management solutions in Ultimate Kronos Group with
13 years of total experience in IT industry
Experienced in Time and Attendance, Accruals, Devices, Workforce Integration UKG Product Support
Manager , Scheduling, Forecasting and Reports in addition to maintenance and
user training. Requirement Gathering
Hands on experience in Requirement gathering, analysis, Test cases /Test plan Workforce integration
preparation, Product implementation and testing, Go Live and Production Migration\Go live
support. Root cause analysis
Expertise in performing root cause analysis, generating SIA reports, and
implementing mistake-proof solutions to prevent reoccurrence Installation and upgrades
Proficient in planning and executing product installations and upgrades in Project Management
cloud environments, ensuring seamless operations
Directing the resolution of highly complex problems, applying the
understanding of functional strategy, advanced anaytical thought and
judgement to recommend /implement solutions
Work with functinal analyst, developers and development managers to ensure
that all solutions are deployed within agreed timeline and provide support fter
delivery
CERTIFICATIONS
CAREER TIMELINE Associate and Professional Bhoomi
Integration Developer
Jun’10 to Jun’12 Aug’13 to Present
Workforce Central Certified
Newgen Software Ultimate Kronos
Infosys
Technologies Ltd Group, Noida
PRINCE2® Foundation
Jun’12 to Aug’13
ITILv3 certified
WORK EXPERIENCE
Since Aug’13 to till date | Associate Manager | Ultimate Kronos Group, Noida
End to End Implementation of KRONOS Modules-Timekeeper, Accrual, Integration and Workforce Device Manager
Supporting in migration and approving Go live of customers in Production
Configuration of Pay Policies including Pay rules and Work rules with their building blocks
Responsible for analyzing business requirements and proposing Design Solutions
WFC version upgrades, Service pack and Legislative update installs
Aided in configuration and troubleshooting of different Kronos Workforce Central (WFC) application Modules like Workforce
Integration Manager (WIM), Workforce Device Manager (WDM), Setup Data Manager (SDM) etc.
Delivering Database management services and developing any sql statements from extracting data from the Kronos Database
Creation of clone environments and inhouse servers to reproduce critical production issues
Expertise in creating Global Time off Request using workflow notification
Worked on WFC setup for SAML (IdP & SP Initiated), LDAP and Kronos authentications.
Worked on Kronos terminals (4500 & InTouch) configuration and troubleshooting in the application.
Expertise in creating Genies, Global Time off Request, Workflow notification, hyperfind etc.
Experienced in creating interfaces for various Inbound & Outbound systems through Workforce Integration Manager
Resolving performance issues and conducting comprehensive root cause analysis (RCA) for application outages by meticulously
analyzing heap and thread dumps
Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and
Cloud Services environment
Provides support for customers within the high availability model of the Kronos Hosting Center (focused on databases, application,
infrastructure and performance).
Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud
Services.
Knowledge in Business structures and Data Views in Workforce Dimensions
Prepare monthly and quarterly operations decks for higher management review, showcasing strategic insights
Leading and mentoring the team of engineers providing support to UKG global customers
Jun’12 to Aug’13 | Software Support | Newgen Software Technologies Ltd
Proficiently implemented and configured applications on servers, ensuring smooth deployment processes
Conducted routine system health checks, performed maintenance tasks for databases, and other components to ensure optimal
performance
Facilitated seamless transitions of builds and changes to production and UAT environments
Generated comprehensive reports to provide valuable insights for informed decision-making
Conducted thorough testing of applications in staging and production environments, addressing areas of poor performance and
proactively identifying effective solutions
Jun’10 to Jun’12 | Process Executive | Infosys
Delivered 24/7 support as part of the L1/L2 layer, promptly addressed tickets and effectively managed ongoing issues
Conducted root cause analysis for job failures in Crontab, ensured quick resolution and minimized impact on operations
Facilitated patch deployments and provided support during User Acceptance Tests (UAT) to ensure smooth application
performance and functionality
EDUCATION
2009: B.Tech (Electronics and Communication Engineering) from Amity School of Engineering & Technology affiliated to GGSIPU
PERSONAL DETAILS
Address : E- 19 C, Phase-1, Shyam Vihar, Najafgarh, New Delhi, 110043
Date of Birth : 08th September 1986
Languages : English & Hindi
