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Controlling and Process

Controlling compares actual organizational performance to planned performance and takes corrective actions if needed. It involves setting standards, measuring actual performance, comparing to standards, analyzing deviations, and taking corrective actions like training. There are three types of control: strategic, operational, and budgetary.

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8 views2 pages

Controlling and Process

Controlling compares actual organizational performance to planned performance and takes corrective actions if needed. It involves setting standards, measuring actual performance, comparing to standards, analyzing deviations, and taking corrective actions like training. There are three types of control: strategic, operational, and budgetary.

Uploaded by

Liya sathar
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Controlling means comparing the actual performance of an organisation with the planned performance

and taking corrective actions if the actual performance does not match the planned performance.

Process/steps in controlling

1. Setting Performance Standards:

The first step of the process of controlling is to establish standards of performance which organization
must reach

2. Measurement of Actual Performance:

The second step of the process is to measure the actual performance (real performance) of the
organisation through different techniques such as sample checking, personal observation and so on.

3. Comparison of Actual Performance with Standards:

The third step of the process is to compare the actual performance of the organisation with the
established standards

4. Analysing Deviations

The fourth step of the process of controlling is to analyse the gap between actual performance and
standard performance

5. Taking Corrective Action:

The last and final step of the process of controlling is to take corrective action to fill the gap or
deviations through proper training
Types of control:

1. Strategic Control

Strategic control involves monitoring and evaluating whether a strategy or policy is properly
implemented.It is done by Top management

2. Operational control

It includes monitoring and evaluating routine or daily activities. it is done by middle level management

3. Budgetary control

it involve the financial or fund related monitoring and evaluation in the organisation

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