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Lab 1.2 - Report Sources

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9 views5 pages

Lab 1.2 - Report Sources

Uploaded by

recoxa7705
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Report Sources

Lab 1.2 15 minutes


Table of Contents
Lab objectives ............................................................................................................................................................. 1
Section A. Use a data source to create a Report ................................................................................................. 1
Section B. Create a new Data Source .................................................................................................................... 3
Section C. Leverage the New Data Source ........................................................................................................... 4

Lab objectives:

In this lab, you create a report using an existing data source. You also create a new data source and
leverage it to create a new report.

Section A. Use a data source to create a Report


In this section, you create a new report using an existing data source.

1. Navigate to Reports > Create New.

2. While on the Data tab, define the report as shown:

Report name: All Open Incidents

Source type: Data source

Data source: Incidents.Open (Incident)

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3. Review the Data Source, Description, Table, and Applied Conditions.

Note: The report filter conditions match Data Source conditions.

4. Select Run and preview your report to answer the below questions.

a. How many incidents are Active?


b. Are there any Closed or Resolved incidents in the output? Why is that?

5. Save the report.

Note: You have created a report based on data source without defining a table and filter
conditions.

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Section B. Create a new Data Source
In this section, you create a new data source.

1. Navigate to Reports > Administration > Report Sources.

2. Select the New button.

3. Set the new report source properties as follows:

Name: Open Incidents–High and Critical Priority


Table: Incident [incident]

4. Select the Funnel icon to open the condition builder.

5. Add the following conditions:

Active I is I True AND


Priority I is one of I 1-Critical
2-High

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6. Select Submit.

Note: You have created a new report source that returns Open incidents-High and Critical
Priority.

Section C. Leverage the New Data Source


In this section, you create a new report to leverage the data source you created in the
previous section.

1. Navigate to Reports > Create New.

2. While on the Data tab, define the report as follows:

Report name: High and Critical Open Incidents

Source type: Data source

Data source: Open incidents-Critical and High Priority

3. Review the Data Source, Description, Table, and Applied Conditions.

Note: The report filter conditions match Data Source conditions.

© 2024 ServiceNow, Inc. All Rights Reserved


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4. Select Run and preview the report to answer the below questions.

a. What are the incident priorities?


b. What are the incident states? Are any incidents Closed or Resolved? Why is that?

5. Save the report.

Congratulations! You have completed this lab.

© 2024 ServiceNow, Inc. All Rights Reserved


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