This Privacy Notice and its Addendum(s) (“Privacy Notice”) describe how MORROW
TECH PH INC, (or referred to as “Morrow Food” or “we” or “us”)”) collect, use, process and
disclose your Personal Data through the use of Morrow Food’s applications and
websites (respectively “Apps” and “Websites”), as well as products, features and other
services globally, operated by Morrow Food (collectively, “Services”).
This Privacy Notice applies to our consumers, agents, vendors, suppliers, partners
(such as driver, delivery and merchant partners), contractors and service providers
(collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you
are identifiable. This includes but is not limited to your name, nationality, telephone
number, bank and credit card details, personal interests, email address, your image,
government-issued identification numbers, biometric data, race, date of birth, marital
status, religion, health information, vehicle and insurance information, employment
information and financial information.
We typically collect, use, disclose or otherwise process your Personal Data in
accordance with this Privacy Notice with your consent, or in compliance with applicable
laws, such as where:
it is required for us to comply with legal requirements;
it is required for us to enter into or perform a contract with you; and/or
for our legitimate interests or the legitimate interests of any other persons,
including but not limited to for the purposes set forth in this Privacy Notice.
I. COLLECTION OF PERSONAL DATA
We collect (and may combine) Personal Data about you in the ways listed below:
You provide your Personal Data to us
We collect your Personal Data when you provide it to us. For example, when you:
complete a user profile or registration forms (such as your name, contact
information and other identification information where needed);
interact with our social media pages (such as your social media account ID,
profile photo and any other publicly available data);
participate in contests or events organized by us (such as the pictures, audio, or
videos you may submit, which may include images of yourself);
verify your identity through various means (such as social media logins,
submission of selfie images or independently verified payment card information);
and
fill up demographic information in surveys (such as your age, gender, and other
information you may volunteer such as your marital status, occupation and
income information)
When our Services are used
Personal Data may be collected through the normal operation or use of our Apps,
Websites and Services. Some examples are:
your location information;
feedback, ratings and compliments;
transaction information (such as payment method);
information about how you interacted with our Apps, Website or Services (such
as features used and content viewed);
device information (such as hardware model and serial number, IP addresses),
file and app names and versions, GPS location, IMEI number, and advertising
identifiers or any information that may indicate device or app modification);
personal data you enter in messages when you use our in-app communication
features; and
From other sources
When we collect Personal Data, including but not limited to your name, contact
information and other identification information where needed from other sources. Such
sources include:
referral programmes;
our business partners, such as fleet partners, payment providers, ride-hailing
partners and transport partners;
insurance and financial providers;
credit bureaus, alternative credit scoring agencies and any other credit reporting
organisations;
publicly available or governmental sources of data;
when our users add you as an emergency contact;
when our users add you as a recipient or beneficiary of any use of our Services;
when you use our in-app chat; and
marketing services providers or partners.
Sensitive Personal Data
Some of the Personal Data that we collect may be sensitive in nature. This may include
Personal Data pertaining to your race, national ID information, religious beliefs,
background information (including financial and criminal records, where legally
permissible), health data, disability, marital status and biometric data, as applicable. We
collect sensitive Personal Data only with your consent and/or in strict compliance with
applicable laws. In the event that you are required to furnish any documentation or
information to us for any Purpose which may contain such sensitive Personal Data
(which is not required for that Purpose), you agree to redact such sensitive Personal
Data before providing such documentation or information to us.
When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your
spouse, family members or friends) to us. For example, you may add them as your
emergency contact, when you use the in-app chat or when you add them as recipients
or beneficiaries of any use of our Services. If you provide us with their Personal Data,
you represent and warrant that you have obtained their consent for their Personal Data
to be collected, used and disclosed as set out in this Privacy Notice.
Personal Data of minors
As a parent or legal guardian, please do not allow minors under your care to submit
Personal Data to Morrow Food. In the event that such Personal Data of a minor is
disclosed to Morrow Food, you hereby consent to the processing of the minor’s
Personal Data and accept and agree to be bound by this Notice and take responsibility
for his or her actions.
II. USE OF PERSONAL DATA
Morrow Food may use your Personal Data for the following purposes set out in the list
below. (“Purposes”). Additionally, if you use Morrow Food as a consumer, we may link
your Personal Data collected across your various capacities to facilitate your use of our
Services and for the Purposes described below:
Providing services and features
Your Personal Data will be used to provide, personalize, maintain and improve our
Apps, Websites and Services. This includes using your Personal Data to:
engage you to provide you with Services across our various business verticals;
create, administer and update your account;
process, manage or verify your eligibility for or application of Services,
promotions, rewards and subscriptions with Morrow Food;
conduct due diligence checks and risk assessments / analysis;
verify your identity and age (where necessary);
personalize your Apps experience (such as to recommend products and services
relevant to you, identify your preferences or otherwise personalize your
experience with Morrow Food);
make your experience more seamless, such as automatically filling in your
registration information (such as your name or phone number) from one Service
to another Service or when you participate in our surveys;
perform internal operations necessary to provide our Services, including
troubleshooting software bugs and operational problems, conducting data
analysis, testing and research, monitoring and analyzing usage and activity
trends;
protect the security or integrity of the Services and any facilities or equipment
used to make the Services available;
enable communications between our users;
invite you to participate in our surveys and studies;
enable our partners to manage and allocate fleet resources; and
fulfil the services to you as a data processor, where you have provided consent
to the data controller (i.e. the organization you had purchased goods or services
from, and for whom Morrow Food is providing services on behalf of) for such
services to be rendered.
Safety and security
We use your data to ensure the safety and security of our Services and all users. This
includes:
verifying your identity when you log in to Morrow Food;
using device, location, profile, usage and other Personal Data to prevent, detect
and combat fraud or unsafe activities;
monitoring compliance with our terms and conditions and policies.
User support
We use Personal Data to resolve user support issues. For example, we may:
investigate and address concerns;
monitor and improve our user support responses;
respond to questions, comments and feedback; and
inform you about steps taken to resolve user support issues.
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product
development. This allows us to understand and analyses your needs and preferences,
protect your Personal Data, improve and enhance the safety and security of our
Services, develop new features, products and services, and facilitate development of
insurance and finance solutions.
Legal purposes
We may use the Personal Data we collect for legal purposes, such as to investigate and
resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by
applicable law.
We may also use your Personal Data when we are required, advised, recommended,
expected or requested to do so by our legal advisors or any local or foreign legal,
regulatory, governmental or other authority.
For example, we may use your Personal Data to:
comply with court orders or other legal, governmental or regulatory requirements;
enforce our Terms of Service or other agreements; and
protect our rights or property in the event of a claim or dispute.
Marketing and promotions
We may use your Personal Data to send you marketing communications relating to
customized products or services (that may be of interest or relevance based on your
profile), or Morrow Food’s partners’, sponsors’ and advertisers’ products, services,
events or promotions. For example, we may:
send you special offers that may be of interest or relevance to you across all of
Morrow Food’s service offerings;
send you alerts, newsletters, updates, mailers, promotional materials, special
privileges, festive greetings; and
notify, invite and manage your participation in our events or activities.
We may communicate such marketing to you by various means, where applicable
(including by SMS, chat applications (e.g. WhatsApp, Telegram, LINE, Viber, WeChat,
Zalo)), push notification, call, and by email).
If you wish to unsubscribe to the receiving of such marketing communications, please
click on the unsubscribe link in the relevant email or message. Alternatively, you may
also update your preferences in our Apps settings. Please note that while you may opt
out of marketing or promotion communications, Morrow Food may still send you
service-related messages (such as information on your transactions, rewards, etc.).
III. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the Purposes. These parties
include:
With Morrow Food’s service providers and business partners
We may provide Personal Data to our merchants, consultants, marketing partners,
research firms, and other service providers or business partners. This includes:
payment processors and facilitators;
debt collectors;
credit bureaus, alternative credit scoring agencies and any other credit reporting
organizations;
background check and anti-money laundering service providers;
cloud storage providers;
advertising and marketing partners and platform providers;
data analytics providers;
research partners, including those performing surveys or research projects in
partnership with Morrow Food or on Morrow Food’s behalf;
educational and training institute partners;
fleet and merchant partners;
insurance and financing partners;
third party intermediaries involved in the managed investment of funds, such as
brokers, asset managers, and custodians;
service providers who perform identity verification services; and
vehicle solutions partners, vendors or third-party vehicle suppliers.
For example:
If you requested a service through a Morrow Food merchant or used a promotion
provided by a Morrow Food merchant, Morrow Food may share your Personal
Data with that Morrow Food merchant.
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials,
government authorities and other third parties. This may take place to fulfil the legal
purposes (mentioned above), or any of the following circumstances:
where it is necessary to respond to an emergency that threatens the life, health
or safety of a person; or
where it is necessary in the public interest (e.g. in a public health crisis, for
contact tracing purposes and safeguarding our community).
Business transfers
We may share your Personal Data with other parties, in connection with any
acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any
other type of business transactions. Your Personal Data will however remain subject to
our obligations made in any pre-existing Privacy Notice that you have agreed to.
IV. RETENTION OF PERSONAL DATA
We retain your Personal Data for the period necessary to fulfill the Purposes outlined in
this Privacy Notice unless a longer retention period is required or allowed by law. Once
your Personal Data is no longer necessary for the Services or Purposes, or we no
longer have a legal or business purpose for retaining your Personal Data, we take steps
to erase, destroy, anonymize or prevent access or use of such Personal Data for any
purpose other than compliance with this Privacy Notice, or for purposes of safety,
security, fraud prevention and detection, in accordance with the requirements of
applicable laws.
V. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS
Cookies
Morrow Food, and third parties with whom we partner, may use cookies, web beacons,
tags, scripts, local shared objects such as HTML5, advertising identifiers and similar
technologies (collectively, “Cookies”) in connection with your use of the Websites and
Apps, which may be persistent or stored only during an individual session on your
browsers or devices.
Cookies may have unique identifiers, and reside, among other places, on your computer
or mobile device, in emails we send to you, and on our web pages. Cookies may be
used for various purposes such as to:
provide the essential, basic functions of the use of our Websites, Services or
Apps;
authenticate you, or remember your user preferences and settings;
delivering and measuring the effectiveness of advertising campaigns, such as by
measuring number of views or clickthroughs;
analyze site traffic and trends;
serve you relevant advertisements across other apps and websites owned by
other companies (whether by us or by other advertisers); and
enhance user interface and experience by generally understanding the online
behaviors and interests of users who interact with our Website, Services or Apps.
Morrow Food may allow third parties to use Cookies on the Websites and Apps to
collect the same type of Personal Data for the same purposes Morrow Food does for
itself. Third parties may be able to associate the Personal Data they collect with other
Personal Data they have about you from other sources. We do not necessarily have
access to or control over the Cookies they use.
Disabling the collection of cookies on our websites
You have the right to choose to disable, block or deactivate cookies. Please note that
however refusal or removal of some cookies could affect the availability, functionality or
use of our Website, Services or Apps.
You may adjust your internet browser settings to disable, block or deactivate cookies,
delete your browsing history or clear the cache from your internet browser. The settings
may be contained within the “History”, “Preferences”, “Settings” or “Privacy” section of
your internet browsers, or you may otherwise consult the help section of your internet
browser for more information.
Disabling the display of Targeted Ads through our App
We may facilitate the display of targeted advertising on other platforms, such as on
other online platforms that you may be a user of.
You may be able to limit our use of your Personal Data to display targeted
advertisements on behalf of our advertisers, by adjusting your preference through the
Apps. Depending on the type of phone and operating software that you are using, you
may be granted the option to disable our use of mobile identifiers (such as Apple’s IDFA
or Google’s GAID) and the ability to track you across apps and websites owned by other
companies by adjusting the settings available on your mobile devices. Through
adjusting the settings on your device, you can typically reset, delete, limit and/or
otherwise restrict the use of such mobile identifiers.
Although we will not use your Personal Data to show you such targeted advertisements
on other platforms, you may still see generic ads that appear relevant to you. This may
be because we have engaged third party advertisers / platforms to display ads to users
of specific attributes or demographic makeups who may find them relevant. You may be
able to limit seeing these advertisements through managing your preferences on these
platforms.
VI. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organizational and technical measures to ensure that
your Personal Data is protected. This includes measures to prevent Personal Data from
getting lost, or used or accessed in an unauthorized way. We limit access to your
Personal Data to our employees on a need to know basis. Those processing your
Personal Data will only do so in an authorized manner and are required to treat your
information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is
not completely secure. Although we will do our best to protect your Personal Data, we
cannot guarantee the security of your Personal Data transmitted through any online
means, therefore, any transmission remains at your own risk.
VII. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA
In accordance with applicable laws and regulations, you may be entitled to:
inquire about the processing of your Personal Data and be provided with a copy
of it;
in some cases, request the correction and/or deletion of your Personal Data;
in some cases, request the restriction of or object to the processing of your
Personal Data;
withdraw your consent to the processing of your Personal Data (where we are
processing your Personal Data based on your consent);
request receipt or transmission to another organization, in a machine-readable
form, of the Personal Data that you have provided to us where we are using your
Personal Data based on consent or performance of a contract; and
complain to the relevant data privacy authority if your data privacy rights are
violated, or if you have suffered detriment as a result of unlawful processing of
your Personal Data.
Where you are given the option to share your Personal Data with us, you can always
choose not to do so. If we have requested your consent to processing and you later
choose to withdraw it, we will respect that choice in accordance with our legal
obligations.
However, choosing not to share your Personal Data with us, withdrawing your consent
to our use of it or to your agreement with our Privacy Notice could mean that we are
unable to perform the actions necessary to achieve the purposes of processing
described in Section II (Use of Personal Data) or that you are unable to make use of the
Apps or the Services.
After you have chosen to withdraw your consent, we may be able to continue to process
your Personal Data to the extent required or otherwise permitted by applicable laws and
regulations.
We will screen and verify all requests beforehand. In order to verify your identity and/or
authority to make the request, we may require you to provide supporting information or
documentation to corroborate the request. Once verified, we will give effect to your
request within the timelines prescribed by applicable laws.
VIII. DATA DELETION REQUESTS
If you would like to request the deletion of your personal data from our systems, please
follow these steps:
1. Contact Us: Send an email to [email protected] with the subject line
"Data Deletion Request."
2. Provide Necessary Information: In your email, please include:
o Your full name.
o The email address associated with your account.
o Contact number
o Reasons for the deletion of data
o Any other identifying information that may help us locate your data.
3. Verification: For security purposes, we may need to verify your identity before
processing your request. This may involve requesting additional information or
documentation from you.
4. Processing Time: We will make reasonable efforts to respond to your request in
a timely manner. Please allow up to 15 days for us to process your request.
5. Confirmation: Once your data has been successfully deleted, we will send you a
confirmation email.
Please note that data which has been deleted cannot be recovered at any time. Also,
certain information may be retained in our backup systems for a limited period of time
before it is permanently deleted.
IX. AMENDMENTS AND UPDATES
Morrow Food may modify, update or amend the terms in this Privacy Notice at any time.
Such amendments shall be notified to you through the Apps and/ or other appropriate
means at least five (5) business days before the effective date. The updated version
will be posted on the website http://www.morrowpartner.com. It is your responsibility to
review the Privacy Notice regularly. Your continued use of the Apps, Websites or
Services, or continuing to communicate or engage with Morrow Food following the
effective date of the modifications, updates or amendments to this Privacy Notice ,
whether or not reviewed by you, shall constitute your agreement to be bound by such
amendments.
IX. HOW TO CONTACT US
You may reach out to us via email at [email protected] or through our in-
app customer support chat feature.
The original of this Notice is written in the English language. In the event of any conflict
between the English and other language versions, the English version shall prevail.