Module III: E–

Governance & E–
strategy
E-Governance
• Electronic governance or e-governance implies
government functioning with the application of ICT
(Information and Communications Technology).
SMART Governance
• e-Governance is basically a move towards SMART
governance implying: simple, moral, accountable,
responsive and transparent governance.
SMART Governance
• Simple — implies simplification of rules and regulations of the government and
avoiding complex processes with the application of ICTs and therefore, providing a
user-friendly government.
• Moral — meaning the emergence of a new system in the administrative and
political machinery with technology interventions to improve the efficiency of
various government agencies.
• Accountable — develop effective information management systems and other
performance measurement mechanisms to ensure the accountability of public
service functionaries.
• Responsive — Speed up processes by streamlining them, hence making the system
more responsive.
• Transparent — providing information in the public domain like websites or various
portals hence making functions and processes of the government transparent.
Interactions in e-Governance
1.G2C (Government to Citizens) — Interaction between the
government and the citizens.
1.This enables citizens to benefit from the efficient delivery of a large
range of public services.
2.Expands the accessibility and availability of government services
and also improves the quality of services
3.The primary aim is to make the government citizen-friendly.
Interactions in e-Governance
1.G2B (Government to Business):
1.It enables the business community to interact with the
government by using e-governance tools.
2.The objective is to cut red-tapism which will save time and
reduce operational costs. This will also create a more
transparent business environment when dealing with the
government.
3.The G2B initiatives help in services such as licensing,
procurement, permits and revenue collection.
Interactions in e-Governance
1.G2G (Government to Government)
1.Enables seamless interaction between various government
entities.
2.This kind of interaction can be between various departments and
agencies within government or between two governments like the
union and state governments or between state governments.
3.The primary aim is to increase efficiency, performance and output.
4.Read about government to government initiatives in the linked
article.
Interactions in e-Governance
1.G2E (Government to Employees)
1.This kind of interaction is between the government and its
employees.
2.ICT tools help in making these interactions fast and efficient and
thus increases the satisfaction levels of employees.
About: E-Governance target agents

business

Government
service delivery

Govt. citizens
Case Study : CIC
• Administrative blocks wise implemented in whole
Northeast region.
• Objectives
• Bridge the digital divide
• Providing information regarding local resources, local
demographic parameters, Internet connectivity and services
delivery to citizen.
• Enabling a platform for interaction.
• Distance learning programme.
• Generation of employment opportunities
• Falls under GTG and GTC categories
Case Study : CIC
A citizen's concerns
• Unaware of the schemes being implemented for economically
backward people.
• Low level of literacy.
• Feel uncomfortable while using the facilities.
• Not aware of source of information.
• Concern related to market.
• No information on Educational opportunities.
• No information on Job.
Case Study : CIC
• Solution in the form of CIC:
• Government to Citizen(G2C) services delivered from
the CICs such as
• Birth and Death Registration
• Prices and other market information of Agricultural produce
• Information on Educational opportunities
• Job portals etc.
• Effective and cheap medium for reaching the masses.
• Know Your CIC helped to reduce corruption.
• Motivation and awareness camps for different
purposes.
Other CIC features
• Providing PAN Status and On-Line PAN card Application by CIC-
Dimoria.
• Excursion to the 3rd Buddha Mahutsav at Tawang.
• CIC Students Form PRIYA SELF HELP Group.
• An Exposer of online Election result.
• Video recording of Interview of local prominent person.
• Computer-Aided Paper less Examination System (CAPES) Test.
• Online access of common entrance exam result of eng and medical.
Why CIC succeeded
• Able to develop business model for future sustainability.
• Better public awareness.
• Community participation
• Forward and backward linkage.
• Creation of knowledge-based society.
• Penetration among youth.
• Diversification of services.
Case Study: Suwidha
• Statewide project implemented in Punjab
• Objectives
• Provide friendly and efficient interface between government
and citizens
• Provide transparency in government operations
• Provide timely and efficient service delivery
• Improve quality of government services
• Falls in the government to citizens category
Case Study: Suwidha
• A citizen's concerns
• Different branches for different services
• Not familiar with the procedures
• Unaware of the schemes being implemented
• Not aware of source of information
• Has to frequently visit the branch to ensure
movement of the case and to enquire the status
• Services are not delivered as scheduled
• Has to visit many offices for a single service
• Small payments require visiting banks for services
Case Study: Suwidha
• Solution in the form of Suwidha
• The citizen approaches SUWIDHA Queue Counter and gets the Queue
Token number.
• On his turn at SUWIDHA Service Counter, he files his application.
• She/he is issued a receipt cum token number, which specifies the date of
delivery of services. Each type of service has a pre-defined delivery time
and system automatically calculates the service delivery date.
• All kind of payments for the fees etc can be made at the SUWIDHA
counter.
• The application/case is then sent to the branch for action.
• In between the citizen can track the case with the help of SUWIDHA
Token number through DialCITI (which is IVR based system) or website.
• The delivery of documents/processed case is made on the specified date.
The delivery of the documents is also from SUWIDHA Delivery Counter.
Case Study: Suwidha
• Other Suwidha features
• On the spot photograph capture wherever
required
• Informations on schemes and procedures
• Application forms available
• Provision of on the spot delivery of services in
cases where verification can be ensured based on
the data available in the databases
• Implemented in all 17 DC offices and 54 SDM
offices of Punjab
Case Study: Suwidha
Case Study: Suwidha
• Why Suwidha succeeded? (Take aways)
• Government process re-engineering
• Increased accountability
• Power through information
• Ease of access
• Localization
• http://suwidha.nic.in
How successful has e-governance been in
India?
Time Savings Affordable
Simplicity of Reduction in
State Project Ease of Use compared to cost of Total
procedure Corruption
manual service
Rajiv Gandhi Computer
Assam Literacy Program 10 10 10 10 10 8.9
WB Land Records – Hoogli 9 7 9 10 9 7.6
WB Tele-Medicine Midnapore 10 9 10 10 10 8.8
WB Gram Panchayat Kanaipur 10 7 9 9 9 8.6
Computer Literacy and
WB Training Program 8 10 10 5 10 8
Sikkim CIC – Temi 10 9 10 8 10 8.9
Sikkim Land Records – Namchi 10 8 10 10 10 8.1
AP Rural e-seva – West Godavari 10 8 10 10 9 8.9
Delhi Transport – IP Estate 10 8 10 10 8 8.1
Property Registration – Simla
HP rural 9 9 9 10 8 8.2
HP Land Records – Suni 9 8 9 5 9 7.6
Punjab Suvidha – Kapurthala 10 8 10 9 9 8.9
Punjab Property Registration – Sang 9 8 9 10 4 7.4
Punjab Transport – Ropar 10 9 9 10 7 7.7
Center IT in Judiciary – NIC 10 9 10 10 9 8.9
Center Customs – NIC 8 8 9 10 6 7.6
Average 9.5 8.4 9.6 9.1 8.6 8.3
Advantages of e-Governance
• Improves delivery and efficiency of government services
• Improved government interactions with business and industry
• Citizen empowerment through access to information
• More efficient government management
• Less corruption in the administration
• Increased transparency in administration
• Greater convenience to citizens and businesses
Advantages of e-Governance
• Cost reductions and revenue growth
• Increased legitimacy of government
• Flattens organizational structure (less hierarchic)
• Reduces paperwork and red-tapism in the administrative
process which results in better planning and coordination
between different levels of government
• Improved relations between the public authorities and civil
society
• Re-structuring of administrative processes
E-governance Scalability
• Most projects till now have been pilot projects
• A few things to keep in mind
• Sustainability
• Evaluation and impact assessment
• Accountability
• Training for civil servants
• Private partnership
• Pilot, Plan, Replicate, Revise and Scale
E-Strategy:
• e-Strategy is an iterative process to create and/or
modify an organization's business model for e-
Business: It is an abbreviation for "electronic strategy."
E-Strategy:
• e-Strategy sets the direction for the entire organization
• It is one and the same as the "business" strategy. If one must, then
e-Strategy is a subset of business strategy
• It is not an "IT Strategy" for the Internet. Much like business
strategy drives IT Strategy, e-Strategy drives IT Strategy
• eBusiness affects the entire organization, so the focus of e-Strategy
is on the entire business, not on creating a new distribution
channel or creating a customer portal, or targeting a new internet-
based market segment
• E-Strategy focuses on creating maximum value, not on creating
revenues or reducing costs through the internet
E-Strategy
• E-Strategy helps create shareholder value. In
other words, it helps identify the "new" business
model to compete in the "new" world that now
includes the internet-based ecosystem.
Role of e-Strategy in e-Commerce:
• An ecommerce strategy is not unlike a go-to-market
digital marketing campaign, where you promote your
product to grow sales. It goes beyond just marketing to
include every part of a product and is vital to engaging
new and returning customers and increasing demand.
Thank you