GROUP 4. Topic 4 Corporate Social Responsibility
GROUP 4. Topic 4 Corporate Social Responsibility
SOCIAL RESPONSIBILITY
Overview of
Corporate Social Responsibility
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Forms of
Corporate
Social
Responsibility
Environment-related CSR
Focus on environmental sustainability (e.g.,
water conservation, waste management).
Firms help communities live in eco-friendly
environments (Battaglia et al., 2014).
Marketplace CSR
Ethical trading, advertising,
customer relations, and
ethical product delivery
(Battaglia et al., 2014).
Workplace CSR
Initiatives for employee well-being, such as
training and health benefits (Sharma &
Kiran, 2013)
Community-related CSR
Building strong ties with local
communities through
education and health
programs (Maignan & Ferrell,
2004).
Economic Responsibility
Focus on profit maximization, delivering
quality products, and returning value to
shareholders (Carroll, 1979).
Legal Responsibility*
Compliance with local,
national, and international
laws to maintain business
legitimacy (Khan et al., 2012).
Ethical Responsibility
Going beyond legal obligations to act fairly
and justly, reflecting moral principles
(Lantos, 2001).
Philanthropic Responsibility
Voluntary actions benefiting
society, often aligned with the
company's goals (Carroll,
1991).
Usefulness of
Corporate
Social
Responsibility
Improved Employee Relations
CSR helps retain top talent and creates a positive
work environment (Souto, 2009; Sharma et al., 2009).
Ethical companies are seen as attractive employers
(Bauman & Skitka, 2012).
Enhanced Public Image and Reputation
CSR improves corporate reputation, attracting
customers, employees, and shareholders (Cavico &
Mujtaba, 2012). A positive image leads to long-term
benefits for the company (Orlitzky et al., 2011).
Increased Customer Satisfaction and Loyalty
CSR practices enhance customer satisfaction, leading
to loyalty and market share growth (Sharma & Kiran,
2013; Luo & Bhattacharya, 2006).
Competitive Advantage
CSR creates a competitive edge by aligning with
stakeholder interests, leading to innovation and
performance improvement (Carroll & Shabana, 2010;
Galbreath, 2009).
Financial Performance
Long-term financial returns from CSR are realized
through improved stakeholder relationships and
customer loyalty (Orlitzky et al., 2011).
01 TRUST 04 EQUITY
02 RESPECT 05 JUSTICE
03 INTEGRITY 06 COMPASSION
Ethical leadership
have two elements:
1. Shareholder Primacy
2. Legal and Ethical Boundaries
3. Social Responsibilities of Individuals, Not
Corporations
Pro Against
Economic Externalities
Efficiency Short-
Wealth Termism
Distribution Evolving
Innovation Expectations
Corporate Citizenship
Refers to a business's responsibility to stakeholders, including
employees, consumers, and the environment. It extends
beyond legal obligations, focusing on how companies
voluntarily contribute to societal well-being and address issues
like inequality, climate change, and ethical practices.
Key Principles:
Example: Microsoft’s Tech for Social Impact program offers discounted technology
services to nonprofits, blending philanthropy with business capabilities.
Theorizing Business Citizenship
Business citizenship suggests that companies, like
individuals, have civic duties. This model views businesses as
part of the social fabric, requiring them to act ethically and
respect the rights and responsibilities associated with their
influence.