Version 1.1.

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Sep. 2024

Flyingvoice Network Technology Co., Ltd. I/V

Copyright
Copyright © 2020 Flyingvoice Network Technology CO., LTD.

Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.

When this publication is made available on media, Flyingvoice Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will not
be liable for any damages arising from use of an illegally modified or altered publication.

Trademark
Flyingvoice®, the logo and the name and marks are trademark of Flyingvoice Network
Technology CO., LTD, which are registered legally in China, the United States, EU (European
Union) and other countries.

All other trademarks belong to their respective owners. Without Flyingvoice’s express written
permission, the recipient shall not reproduce or transmit any portion thereof in any form or
by any means, with any purpose other than personal use.

Warranty
1. Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

2. Disclaimer

FLYINGVOICE NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND

WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE. FLYINGVOICE Network Technology CO., LTD. shall not be liable for
errors contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this guide.

3. Limitation of Liability

Flyingvoice and/or its respective suppliers are not responsible for the suitability of the
information contained in this document for any reason. The information is provided “as is”,

Flyingvoice Network Technology Co., Ltd. II/V

and Flyingvoice does not provide any warranty and is subject to change without notice. All
risks other than risks caused by use of the information are borne by the recipient. In no event,
even if Flyingvoice has been suggested the occurrence of damages that are direct,
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of
business profit, business interruption or loss of business information), shall not be liable for
these damages.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Flyingvoice.
By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the
terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you
represent and warrant that you have the right, authority and capacity to enter into this
agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA
for this product is available on the Flyingvoice Support page for the product.

Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more
patents of accompanying products and/or patents being applied by Flyingvoice.

Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email
at [email protected]. We’ll get you the help you need.

Declaration of Conformity
Part 15 FCC Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the following three
conditions:

• This device may not cause harmful interference

• This device must accept any interference received, including interference that may cause
undesired operation.

• The distance between user and products should be no less than 20cm

Note: This equipment has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

Flyingvoice Network Technology Co., Ltd. III/V

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

-- Consult the dealer or an experienced radio/TV technician for help.

Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s
authority to operate this equipment.

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

CE

Manufacturer: Flyingvoice Network Technology Co., Ltd.

Address: 1801-1802, Building 1, Chongwen Park, Nanshan Zhiyuan, Nanshan District,

Shenzhen, China

Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance
with the essential requirements and other relevant provisions of Directive 2014/53/EU

A copy of the declaration of conformity can be obtained with this user manual; this product
is not restricted in the EU.

The wireless operation frequency

WIFI: 2412MHz-2472MHz, Max EIRP Power 18.16 dBm

Safety warning and Attentions

If use adapter, adapter must be comply 2014/30/EU Directive.

Adapter Caution: Adapter shall be installed near the equipment and shall be easily accessible.

Do not store or use your product in temperatures higher than 50ºC.

RF Exposure Statement

The distance between user and products should be no less than 20cm.

Flyingvoice Network Technology Co., Ltd. IV/V

 GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public
License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to
the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in
Flyingvoice products can be downloaded online:

https://www.flyingvoice.com/soft_GPL.aspx

Risk Warning Statement

This risk warning statement contains a summary of external network servers that FVUI will
access under its factory settings in order to obtain necessary service support. If you want to
prohibit these accesses based on security considerations, you can disable them through the
WEB management page.

Number Server Domain Name Description Factory Setting

Flyingvoice Provision web management
1 https://prv3.flyingvoice.net:442 Enable
configuration server
Flyingvoice Provision web management
2 https://prv4.flyingvoice.net Enable
backup server
3 pool.ntp.org/cn.pool.ntp.org NTP server Enable
4 https://rps.flyingvoice.net Flyingvoice Provision redirect server Enable

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 Table of Contents

Table of Contents

About This Guide............................................................................................................. 6

Chapter 1 Introduction ..................................................................................................... 7

1.1 Hardware Overview ............................................................................................ 7

P20 Series Hardware ........................................................................................ 7

1.2 LED Indicator ..................................................................................................... 9

Power LED Indicator ......................................................................................... 9

Line Key LED .................................................................................................... 9

1.3 Screen and Icons ............................................................................................. 10

Idle Screen ...................................................................................................... 10

Calls Screen .................................................................................................... 10

Icons in the Status Bar .................................................................................... 11

Line Key Icons................................................................................................. 11

Other Icons ..................................................................................................... 12

1.4 Entering Characters.......................................................................................... 12

Chapter 2 Getting Started .............................................................................................. 14

2.1 Phone initialization............................................................................................ 14

2.2 Phone Status .................................................................................................... 14

2.3 Basic network settings ...................................................................................... 14

2.4 Wireless Network ............................................................................................. 15

Activating the Wi-Fi Mode ................................................................................ 16

Connecting to the Wireless Network ................................................................ 16

Viewing Wireless Network Information ............................................................. 16

Disconnecting Wireless Network Connection ................................................... 17

Deactivating the Wi-Fi Mode............................................................................ 17

2.5 Registration ...................................................................................................... 17

Phone interface Registration ........................................................................... 18

Web Registration ............................................................................................. 18

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Chapter 3 Call Features ................................................................................................ 20

3.1 Placing Calls .................................................................................................... 20

Placing a Call from the Dialer .......................................................................... 20

Placing Multiple Calls ...................................................................................... 21

Placing a Call from the Call History ................................................................. 21

Placing a Call from the Directory ..................................................................... 21

Placing a Call using the RJ9 headset .............................................................. 22

Placing a Call using the DECT headset ........................................................... 22

3.2 Answering Calls ................................................................................................ 22

Answering a Call ............................................................................................. 22

Answering a Call When in a Call...................................................................... 23

Answering a Call Automatically ........................................................................ 23

3.3 Disabling Call Waiting ....................................................................................... 24

3.4 Silencing or Rejecting Incoming Calls ............................................................... 24

Rejecting Calls with Do Not Disturb (DND) ...................................................... 24

3.5 Ending Calls ..................................................................................................... 25

3.6 Muting/Unmuting Audio..................................................................................... 25

3.7 Holding and Resuming Calls............................................................................. 25

Holding a Call .................................................................................................. 26

Resuming a Held Call ...................................................................................... 26

3.8 Redirecting Incoming Calls ............................................................................... 26

Forwarding All Incoming Calls to a Contact ...................................................... 26

Forwarding All Incoming Calls on All Lines....................................................... 27

Deactivating Call Forward ............................................................................... 27

Diverting Calls to a Contact ............................................................................. 27

3.9 Call Waiting ...................................................................................................... 27

Phone interface configuration .......................................................................... 28

Web interface configuration ............................................................................. 28

3.10 Transferring Calls ........................................................................................... 28

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Performing a Blind Transfer ............................................................................. 28

Performing an Attended Transfer ..................................................................... 28

3.11 Conference Calls ............................................................................................ 29

Setting Up a Local Conference Call ................................................................. 29

Holding or Resuming a Conference Call .......................................................... 29

Splitting a Conference Call .............................................................................. 30

Ending a Conference Call ................................................................................ 30

3.12 USB Flash Drive Recording ............................................................................ 30

Enable USB Flash Drive Recording ................................................................. 30

Call Recording ................................................................................................. 31

View Recording Files ....................................................................................... 31

Recording Settings on the LCD screen ............................................................ 32

Recording Settings on the Web Interface......................................................... 33

Chapter 4 Advanced Call Features ................................................................................ 35

4.1 Intercom ........................................................................................................... 35

Configuring Intercom function .......................................................................... 35

Using Intercom ................................................................................................ 36

4.2 Paging .............................................................................................................. 36

Configuring Paging function............................................................................. 36

Using Paging ................................................................................................... 37

4.3 Voice Mail ......................................................................................................... 37

Leaving Voice Mails ......................................................................................... 37

Listening to Voice Mails ................................................................................... 38

4.4 Text Message ................................................................................................... 38

New Message ................................................................................................. 38

Viewing text messages .................................................................................... 39

Save Text message ......................................................................................... 40

4.5 MWI (Message Waiting Indicator) ..................................................................... 41

4.6 Directory ........................................................................................................... 42

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Local Contacts ................................................................................................ 42

Blacklist ........................................................................................................... 44

4.7 Remote Phone Book ........................................................................................ 46

Remote phonebook updated to local (xml)....................................................... 46

Remote Phonebook ......................................................................................... 48

4.8 LDAP................................................................................................................ 49

4.9 Call History ....................................................................................................... 50

Viewing History Records ................................................................................. 50

Saving a History Record to Local Directory ...................................................... 50

Saving a History Record to Blacklist ................................................................ 51

Deleting History Records ................................................................................. 51

4.10 Hot desking .................................................................................................... 51

Configure Hot desking ..................................................................................... 52

Use Hot desking .............................................................................................. 52

4.11 Beeper ............................................................................................................ 53

HB01 Call Button ............................................................................................. 53

PB01 USB Panic Button .................................................................................. 53

Chapter 5 Customizing Your Phone ............................................................................... 55

5.1 Basic Setting .................................................................................................... 55

Backlight ......................................................................................................... 55

Language ........................................................................................................ 56

Time & Date .................................................................................................... 56

Changing the Administrator Password ............................................................. 56

Call Immediately key ....................................................................................... 57

Phone lock ...................................................................................................... 57

5.2 Audio Settings .................................................................................................. 57

Adjusting the Volume ....................................................................................... 57

Setting the Ring Tone ...................................................................................... 58

5.3 AP Mode........................................................................................................... 59

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Enable AP Mode.............................................................................................. 59

Chapter 6 Maintaining Your Phone ................................................................................ 60

6.1 Rebooting Your Phone ...................................................................................... 60

6.2 Resetting to Factory Settings ............................................................................ 60

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 About This Guide

About This Guide

Thank you for choosing Flyingvoice P20 Series IP phone, which delivers the industry’s leading
HD audio quality and a wide range of business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for
daily desktop voice communications.

This guide provides everything you need to quickly use your new phone. Firstly, verify with
your system administrator that the IP network is ready for phone configuration. Also be sure
to read the Quick Start Guide which can be found in your phone package before you set up
and use the IP phone. As you read this guide, keep in mind that some features are
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may operate differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is displayed
or is available on your phone screen.

Related Documentation

The following types of related documents are available on each page:

⚫ Datasheet
⚫ Quick start guide

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Chapter 1 Introduction
This chapter provides the overview of phone hardware and screen layout, and how to
navigate your phone for the best performance.

Topics

Hardware Overview
LED Indicator
Screen and Icons
Entering Characters

1.1 Hardware Overview

Topics

P20 Series Hardware

P20 Series Hardware

The P20 series takes the P20P IP phone as an example, and the main hardware components
include the LCD interface and keypad, as follows.

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The main hardware components of the P20 Series IP phone are described as follows.

NO. Item Description

1 Handset Handset to pick up and answer call

Shows information about your phone, such as calls, messages, soft keys,
2 Phone Screen
time and date

3 Line Keys Access your phone lines and features

Access the function displayed on the screen above the soft keys. The soft
4 Soft Keys
keys change depending on what you are doing at the time

5 M1 Key The default is speed dial, and the function can be defined

6 M2 Key The default is speed dial, and the function can be defined

7 M3 Key The default is speed dial, and the function can be defined

8 M4 Key The default is speed dial, and the function can be defined

9 M5 Key The default is speed dial, and the function can be defined

10 M6 Key The default is speed dial, and the function can be defined

Scroll through information or options displayed on the screen. Access

Navigation Keys
History and Directory respectively
11
OK Key Confirms actions or answers incoming calls.

Toggles and indicates the mute feature. The key LED glows red when the
12 Mute Key
call
is muted.
Toggles and indicates the headset mode. The key LED glows green when
13 Headset Key
headset mode is activatedis muted

14 Conference Key Join the Conference call

15 Transfer Key Transfers a call to another party

16 Volume Key Adjusts the volume of the handset, headset, and speaker

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17 Redial Key Redials a previously dialed number

Speakerphone Toggles and indicates the hands-free (speakerphone) mode. The key LED
18
Key glows green when the hands-free (speakerphone) mode is activated

19 Keypad Provides the digits and special characters in context-sensitive applications

Power LED
20 Indicates call status, message status, and phone’s system status
Indicator

21 Logo FLYINGVOICE Logo

1.2 LED Indicator

Power LED Indicator

The power LED indicator indicates the call, message and phone’s system status.
LED Status Description

Slowly-flashing red
The phone is initializing
(5 flashes in 1s)

Fast-flashing red
The phone is ringing
(1flashes in 1s)

Slowly-flashing red
The phone receives a voice mail or text message
(2 flashes in 1s)

OFF The phone is powered off or idle

Line Key LED

The line key LED indicators are associated with the status of phone lines and features.

Line key LED (associated with the phone line)

LED Status Description

The line is registered or BLF is set to indicate that the monitored
Solid green
phone is ringing

Fast-flashing red The line receives an incoming call

The line is in conversation or BLF is set to indicate that the

Red
monitored phone is on a call

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Off The line is inactive

1.3 Screen and Icons

The user screens and icon indicators can help you navigate and understand the important
information on the phone's status.

Topics

Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Other Icons

Idle Screen

The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the
status bar or middle of the screen varies by phone models.

1. Status Bar: Display the default account, feature status icons, and the time. The status icons
are displayed when features are activated. For more information, please refer to the Icons in
the Status Bar

2. Line Keys: Display the information associated with the line keys and feature keys on the
phone.

3. Soft Keys: Display the information associated with the feature keys.

Calls Screen

All of your active and held calls are displayed on the calls screen. You can press up or down
navigation key to switch among calls.

Check with your system administrator to find out if this feature is available on the phone.
When there is an active call and a held call, the calls screen is shown below:

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You can go to Menu > My Status to view Network and phone status. The phone screen is
shown below:

Icons in the Status Bar

Icons in the status bar vary by phone models.

Icon Description Icon Description

Wired network is available Auto Answer

Wired network is unreachable Do Not Disturb (DND)

Speaker mode Keep Mute

Handset mode Ringer volume is 0

Headset mode Missed Calls

Voice Mail Call Forward

Call is on hold Recording

WIFI is connected WIFI is disconnected

Text Message

Line Key Icons

Icons on the line key that vary by phone models.

Icon indicators (associated with line)

Icon Description

The private line is registered successfully

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Register failed

Other Icons

Call History

Icon Description

Received Calls

Placed Calls

Missed Calls

Contact

Icon Description

Default Contact Picture

Call

Icon Description

Waiting

Calling

Icons displayed on the LCD interface (Text Message icons).

Icon Description

Unread text message

Read text messages

Sent messages / Outbox messages

Drafting Box Information

1.4 Entering Characters

You can use the keypad keys on your phone to enter or update field information.

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The following table describes how to enter different characters using the keypad keys.

Task Action

Switch input modes Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes.
Select ABC, abc, 2aB mode. press the keys labeled with letters until your desired letter appears.
Enter alphas press a keypad key repeatedly to view the character options and stop when the letter you want
to enter is displayed in the field. Wait one second, and then enter the next letter.

Enter numbers Select 123 mode, press the corresponding keys.

Select ABC, abc, 2aB mode, press * key or # key one or more times to enter one of the following
special characters:
Enter special
characters * key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].

Insert space Select ABC, abc, 2aB mode, press the 0 key.
Delete one or more
Position the cursor to the right of the character, and select the Delete soft key.
characters

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Chapter 2 Getting Started

This chapter introduces the introductory operation of the P20 series phones.

For more information and help, please contact us.

Topic

Phone initialization

Phone Status

Basic network settings

Wireless network settings

Registration

2.1 Phone initialization

After the phone is powered on, the following steps will be performed.

1. the "FLYINGVOICE" logo is displayed on the LCD interface

2. When the phone is initialized, wait for the progress bar to finish loading.

3. After the phone starts normally, it can obtain network configuration through DHCP.

By default, the phone obtains network configuration such as IP address, subnet mask, default
gateway address and DNS server through DHCP server.

Note: If the phone cannot get the network configuration through DHCP server, please do the
basic network settings on page 15.

2.2 Phone Status

Procedure

You can press Menu, then press My Status to view the Network and Phone status.

The phone screen is shown below:

2.3 Basic network settings

If the phone cannot get the network configuration through DHCP server, you need to set it
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manually.
The phone supports IP mode: IPv4, IPv6.

Set the IP address mode through the phone interface:

1. Press Menu->Advanced Settings (default password: admin)->Network->WAN Port

2. Select IPv4 or IPv6

3. Press Switch key to switch the type of IPv4 WAN port, select Static IP and DHCP

Set a Static IPv4 address through the phone interface:

1. Press Menu->Advanced Settings (default password: admin)->Network->WAN

Port->IPv4

2. Press Switch key to switch select Static IP

3. Enter the IP address, Mask, Default Gateway, Primary DNS and Secondary DNS in the
corresponding area respectively

4. Press the OK to save the operation

Tips

Incorrect network settings may cause the network to be unavailable and may also have an
impact on the performance of the network. To learn more about the parameters, please
consult your system administrator.

2.4 Wireless Network

You can connect the phones to a wireless network if Wi-Fi is available within the area. For
more information, contact your system administrator.
Topics

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Activating the Wi-Fi Mode

Connecting to the Wireless Network
Viewing the Wireless Network Information
Disconnecting the Wireless Network Connection
Deactivating the Wi-Fi Mode

Activating the Wi-Fi Mode

You can activate the Wi-Fi mode to connect your phone to an available wireless network.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select On from the Wi-Fi field.
3. Select OK.
The phone scans the available wireless networks in your area.

Connecting to the Wireless Network

After you have activated the Wi-Fi mode, you can connect the phone to the wireless network.

Connecting to an Available Wireless Network Manually

When you enable the Wi-Fi mode, the phone automatically connects to the saved wireless
network, you can also connect it manually.
Before You Begin
Get the password of the wireless network from your system administrator. Make sure that the
Wi-Fi mode is activated.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Press the Available Network(s).
3. Optional: To research the available network, select Scan.

4. Select the desired wireless network and select Connect.

5. If the network is secure, enter its password.
6. Select OK.

Viewing Wireless Network Information

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You can view the wireless network information (for example, Profile Name, SSID or Signal
Strength) when the Wi-Fi mode is activated.
Procedure
1. Navigate to Menu > Basic > Wi-Fi > Available Network(s)

2. Select the desired network to view the detailed wireless network information.
If the phone is connected to a wireless network successfully, you can also navigate to Menu >
Basic> Wi-Fi > Wi-Fi Status to view the connected wireless network information.

Disconnecting Wireless Network Connection

When you no longer want to connect to the current wireless network, you can disconnect it.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select Available Network(s).
3. Press the connected wireless network, and select Discon.
Tip: You can also disconnect the wireless network when deactivating the Wi-Fi mode.

Deactivating the Wi-Fi Mode

You should deactivate the Wi-Fi mode when you need to connect your phone to the wired
network.
Note: When the phone uses the Wireless connection the Ethernet cable connection in the
same time, the Wireless connection has the higher priority.

Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select Off from the Wi-Fi field.
3. Select OK.

2.5 Registration
Usually, the system administrator will pre-configure the relevant parameters and deploy all
phones centrally, in this case, the phones are usually already registered with accounts.

The P20 Series IP phone supports 2 account registrations. If the phone is not registered, you
need to register it manually.

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Topic
Phone interface Registration
Web Interface Registration

Phone interface Registration

You can register one or more accounts on the phone

1. Press Menu->Advanced Settings (default password is admin)->Account

2. Select the account you want to set up, click OK
3. Press the Switch key to switch the account status, and choose to turn on

4. Fill in the corresponding information in the Display Name, Registered Name, User Name,
Password, Sip Server, SIP Port, respectively
5. If you want to use outbound proxy server, please enter the corresponding server address
in the corresponding proxy server option
6. Press the OK key to save the operation

Repeat steps 2-6 to complete the registration of all accounts.

Disable the account via the phone interface.
1. Press Menu->Advanced Settings (default password is admin)->Account
2. Select the account you want to set, press Enter
3. Press Switch to switch the account status, select Disable
4. Press the OK Key to save

Web Registration

You can register one or more accounts on the webpage

1. After checking the IP address of the phone, enter the IP address in the browser and enter
the web management page of the phone (Example: IPv4 address: http://192.168.1.100)
Tip: Default Administrator Username and Password are "admin"
2. Click SIP Account->Line x, drop down and select Line Enable to enable, fill in user
information (Display Name, Phone Name, Account, Password), Proxy and Registration
information (Proxy server, Proxy port, Transport)

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3. Click Save & Apply to save the operation

Disable the account via the web interface:
1. Click SIP Account->Line x, drop down and select Account Disable

Tips

Incorrect network settings may cause the network to be unavailable and may also have an
impact on the performance of the network. To learn more about the parameters, please
consult your system administrator.

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Chapter 3 Call Features

You can use the phone to place and answer calls, ignore incoming calls, transfer a call to
someone else, conduct a conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Muting/Unmuting Audio
Holding and Resuming Calls
Redirecting Incoming Calls
Redirecting Incoming Calls
Call Waiting
Transferring Calls
Conference Calls

3.1 Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Redialing a Number
Placing a Call from the Call History
Placing a Call from the Directory

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call, and it displays a list of previously
placed calls or contacts in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Procedure
1. Do one of the following:
⚫ Start typing a phone number.
⚫ Select the desired line key.

⚫ Pick up the handset, press the Speakerphone key or the HEADSET key .

2. Enter a number or select a contact.

3. Select Send.

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Tip: Your system administrator can enable the live dial-pad feature, which enables your
phone to automatically dial out the phone number after some time without selecting Send.

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.
Procedure
1. Press Hold to place the original call on hold.
2. Press NewCall, enter the desired number or select a contact.

3. Select Send.
Tip: Only one call is active at any time, and other calls are on hold. You can press Swap to
switch the call.

Placing a Call from the Call History

You can place calls to contacts from the History list, which contains the calls that were recently
placed, answered, missed, or forwarded.
Procedure
1. Press History.
The phone screen displays All/Missed/Dialled/Received call records.
2. Select the desired number, it will make the call automatically.

Placing a Call from the Directory

You can place a call to a contact directly from your directory.

Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.

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3. Select the desired contact and press the desired number.

Placing a Call using the RJ9 headset

Connect the headset, press to activate the headset mode, enter the number and press

the Send soft key.

Placing a Call using the DECT headset

Connect the headset, enter the number and press the Send soft key.
Tip: After the connection is completed, LCD interface display "USB headset connected".

Brands and models of DECT headsets supported by P20 series IP phones.

Brands Models
CS520
Plantronics
CS540
PRO 920
PRO 925
PRO 9460
PRO 9470
Jabra
Motion Office
Engage 65 Stereo&Mono
Engage 75 Convertible
Engage 75 Stereo&Mono
Sennheiser SDW5016

3.2 Answering Calls

When you receive a call, you can choose to answer it manually or automatically.
Topics
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically

Answering a Call

When you receive an incoming call, the phone rings and the screen displays the information

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of the incoming call. You can choose to answer the incoming call.
Procedure
1. Do one of the following:
⚫ Pick up the handset.
⚫ Press the Speakerphone key .
⚫ Press the HEADSET key.
⚫ Press Answer.
The call is answered in the speakerphone (hands-free) mode by default.
Tip: You can also select an RJ headset or DECT headset to answer.

Answering a Call When in a Call

You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone
beeps, and the incoming call information is displayed.

Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Tip:
You can disable the call waiting feature to reject the incoming call automatically during a call.

Answering a Call Automatically

The auto answer enables you to automatically answer an incoming call in speakerphone
(hands-free) mode when your phone is idle.
Tip: When you are in an active call and an incoming call arrives on the phone, the incoming
call will not be automatically answered even if the auto answer is enabled.
Your system administrator can configure the phone to automatically answer the
incoming call after ending all calls.
Phone interface

Procedure
1. Navigate to Menu > Features > Auto Answer > Auto Answer Settings.
2. Enable the Auto Answer.

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3. Select OK.
Web interface

Procedure
1. Navigate to Phone-> Preferences-> Miscellaneous->Auto Answer All Phone Number
-> Save & apply

3.3 Disabling Call Waiting

If the call waiting feature is disabled, when there is already a call, the new incoming call will
be rejected automatically.
Procedure
1. Navigate to Menu > Features > Call Waiting > Call Waiting Settings.
2. Select Disable.
3. Select OK.

3.4 Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of
answering.

Rejecting Calls with Do Not Disturb (DND)

You can enable DND to reject all incoming calls automatically when you do not want to be
interrupted.
Topics
Rejecting Calls with DND
Deactivating DND

Rejecting Calls with DND

Procedure
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1. Navigate to Menu > Features > DND.

2. Select Enable from the DND Status field.
3. Select OK.

The DND icon appears in the status bar.

Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle.

Deactivating DND
You can deactivate DND when you are ready to resume receiving calls again.
Procedure
1. Navigate to Menu > Features > DND.
2. Select Disable from the DND Status field.
3. Select OK.

The DND icon disappears from the status bar.

Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.

3.5 Ending Calls

You can end the current call at any time.
Procedure
1. Do one of the following:
⚫ If you are using the handset, press the EndCall key or hang up the handset.
⚫ If you are using the speakerphone, press the EndCall key or Speakerphone key .

3.6 Muting/Unmuting Audio

When you are in a call, you can mute the audio, so that you can hear the other person, but
they cannot hear you.
Procedure
1. Press the MUTE key during a call.
2. Press the MUTE key again to unmute the call.

3.7 Holding and Resuming Calls

You can place an active call on hold and resume the call when you are ready. When you place
a call on hold, the held party may hear the music played by its sever.
Topics

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Holding a Call
Resuming a Held Call

Holding a Call

You can place an active call on hold on your phone.

Procedure
Press Hold during a call.
The phone ignores engaged audio devices (handset or headset) and plays beep in the
Speakerphone (hands-free) mode by default.

Resuming a Held Call

You can view and resume a held call on the phone.

Procedure
Press Resume.
If multiple calls are placed on hold, select the desired call first.
Tip: When you have multiple calls on the phone and the current call is active, you can select
Swap to swap to the held call.

3.8 Redirecting Incoming Calls

When you are not available to answer calls on your phone, you can forward the calls to
another phone.
Topics
Forwarding All Incoming Calls to a Contact
Forwarding All Incoming Calls on All Lines
Deactivating Call Forward
Diverting Calls to a Contact

Forwarding All Incoming Calls to a Contact

You can set up the forwarding type which enables your phone to forward all incoming calls
to a contact. There are three types of forwarding:
Always Forward: Forwards all incoming calls immediately.
Busy Forward: Forwards incoming calls when you are busy in a call.
No Answer Forward: Forwards incoming calls when no one answers the calls.

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Forwarding All Incoming Calls on All Lines

You can forward all incoming calls on the phone.

Before You Begin
Check with your system administrator if the forward on code or off code is required. If
required, get it from your system administrator.
Procedure
1. Navigate to Menu > Features > Call Forward.
2. Select the desired forwarding type and select Enable from the corresponding field.
3. Enter the contact number you want to forward incoming calls to in the Forward to field.
4. If you select the No Answer Forward option, select the desired ring time to wait before
forwarding from the field.
5. Optional: Enter the always/busy/no answer forward on code or off code respectively in the
On Code or Off Code field.
6. Select OK.

The call forward icon appears in the status bar.

Deactivating Call Forward

You can deactivate call forward when you no longer want to forward your calls.
Procedure
1. Navigate to Menu > Features > Call Forward.
2. Select the desired forwarding type and select Disable from the corresponding field.
3. Select OK.

Diverting Calls to a Contact

You can divert all incoming calls from a particular contact to another contact. Auto divert has
precedence over call forward.
Procedure
1. Select Directory (Dir) or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select the desired contact, and select Detail.
4. Edit the contact information.
5. Enter a contact’s number you want to divert the call to in the Auto Divert field.
6. Select Save.

3.9 Call Waiting

The call waiting feature can be turned on or off.
If the call waiting feature is enabled, new incoming calls can be answered during a call.
If call waiting is turned off, new calls will be automatically rejected during the call and a busy

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tone will be indicated.

Phone interface configuration

Procedure
1. Press Menu -> Features -> Call Waiting -> Call Waiting Settings, click Switch key, select
On
2. Press the OK key to save the operation

Web interface configuration

Procedure
1. SIP Account->Line x -> Call Waiting, turn on call waiting, save and apply.

3.10 Transferring Calls

During a call, you can transfer the call to another contact. You can use one of two ways:
⚫ Blind Transfer: Transfer a call directly to the third party without consulting.
⚫ Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Topics
Performing a Blind Transfer
Performing an Attended Transfer

Performing a Blind Transfer

You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1. Press Transfer (XFER) during a call.
2. Do one of the following:
⚫ Enter the number or select a contact from the placed call list you want to transfer to.
⚫ Press Directory (Dir). Select the desired contact from the Directory list.
3. Press TRAN key or XFER to complete the transfer.
Tip: If you are using a handset, the transfer can be completed by hanging up the handset.
Your system administrator can also set your phone to perform attended transfer when using
a Transfer key.

Performing an Attended Transfer

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You can transfer a call to another contact after consulting with her/him.
Procedure
1. Press Transfer (Trans) during a call.
2. Do one of the following:
⚫ Enter the number or select a contact from the placed call list you want to transfer to.
⚫ Press Directory (Dir). Select the desired contact from the Directory list.
3. Wait until the third party answers the call, press TRAN key to complete the transfer.

3.11 Conference Calls

The phone supports a 6-way local conference and multi-way network conference. During the
conference, follow these tips:
⚫ Use the handset or a headset if you're in an open environment.
⚫ Mute your microphone when you are not speaking, especially in noisy environments.
⚫ Avoid tapping or rustling papers near the microphone.
⚫ Speak in your normal voice without shouting.
Tip: Check with your system administrator to find out if the local conference is enabled on
your phone.
Topics
Setting Up a Local Conference Call
Holding or Resuming a Conference Call
Splitting a Conference Call
Ending a Conference Call

Setting Up a Local Conference Call

You can set up a local conference call with up to five contacts.

Procedure
1. Place a call to the first party.
2. When the first party answers the call, select Conference (Conf) to place a new call.
The active call is placed on hold.
3.Dial the second party’s number.
You can also select the desired contact from the search list, or select a contact from the placed
call list or Directory before you enter the number.
4. Wait until the second party answers the call, press the Conference (Conf) key.
5. At this point, a three-person meeting was generated.

Holding or Resuming a Conference Call

When you place a conference call on hold, other participants cannot hear each other until
you resume the held conference call.
Procedure

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1. Press Hold to place the conference on hold.

2. Press Resume to resume the held conference call.

Splitting a Conference Call

You can split the conference call into individual calls. After the split, the conference call ends,
and other parties are on hold. Press Resume to resume one of the held call or hang up.
Procedure
1. Select Split.
2. Press the navigation key up or down to select a held call.
3. Press Resume.

Ending a Conference Call

When you end the conference call, the other parties drop the call.
Procedure
1. Select End Call (End C).

3.12 USB Flash Drive Recording

Topic
Enable USB flash drive record
Call recording
View Recording Files
Phone setting recording
Web setting recording

Enable USB Flash Drive Recording

1. Insert the USB flash drive into the USB port of the phone, the status bar shows the icon .
2. Press Menu->Features->USB Record.

3. Press or to select USB Record Enable.

4. Press the OK key.

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Call Recording

1. Dial an extension of the other party, press More->Start REC.

2. When finished with the recording, press the StopReC key to Pause the recording.

3. During the recording process, you can press the PauseREC and ResumeREC keys. It also
supports stop recording and then start recording again, you can record multiple recordings

View Recording Files

1. Press Menu->Features->USB Record->Recording Files

2. Search for recording files: enter the file name in the search box to find the file
3. Listen to the recording file: press the recording file, press the play key to listen to the
recording content, you can also press the Fast Forward key, Fast Rewind key, drag the
screen progress bar to listen to the specified audio area.

4. View recording details: press the Option to the right of a recording file in the list and
Select Details.

5. Delete a single recording file: press Delete in the pop-up box, prompting "Delete selected
item?".

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6. Delete all recording file: press Delete All in the pop-up box, prompting "Delete All?".

Recording Settings on the LCD screen

1. Press Menu->Features-> USB Record->Recording Settings

2. Press the Call Recording Mode, press or , select the call recording mode Manual

Recording or Automatic Recording (The default is Manual Recording), press the OK key.

3. Press Recording File Settings, Swap Delete manually or Auto Delete when the U flash
drive capacity is full (default is Delete manually), press the OK key.

4. You can press Browse storage space to view the Total space, Used space and
Free(available) space.

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Recording Settings on the Web Interface

1. On your phone, press Menu->Status, check the IPv4 address of the phone, log into the
phone’s web interface with it, go to Phone -> Call Recording page.

2. Modify the recording settings: Recording query -> Recording settings, drop down and
select Recording mode as U flash drive recording, you can select the call recording as Manual
recording/Automatic recording, select the Recording deletion mode as manual
deletion/automatic deletion, click save key.

3. Search for recording files: Recording query->Recording files, enter the recording file
name in the search box, press the SCAN key to retrieve the desired recording file.

4.Delete recording file: In the Recording query->Recording files page, select the desired
file, click the delete icon on the right side of the file list, or click Bulk deletion after selecting
multiple files, the interface pops up a prompt box, click OK.

5. Download recording file: In the Recording query -> recording files page, click the
download icon on the right side of the file list or click Bulk download after selecting
multiple file

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Chapter 4 Advanced Call Features

You can perform some server-dependent tasks on the phone. Contact your system
administrator to find out if your phone supports these advanced call features.
Topic
Intercom
Paging
Voice Mail
Text Message
MWI (Message Waiting Indicator)
Directory
Remote Phone Book
LDAP
Call History
Hot desking
Beeper

4.1 Intercom
The server side configures the account to use the intercom function.
Tip: Not all servers support intercom function. To find out more information, please contact
your system administrator.

Configuring Intercom function

The server side configures the account to use the intercom function, and sets up the
paging/intercom group number.
Procedure:
1. Finish configuring paging on the PBX
2. Then log into the phone's web interface, go to Phone->Line key page, type select
Intercom, enter the group number into the value, then click the Save button.
3. After that, you can press the configured programable key to use the function.

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Using Intercom

Intercom supports the following functions.

⚫ Calling Intercom account
⚫ Answering Intercom calls

Calling a Intercom account:

1. When the phone is in standby status, press the Intercom key or Intercom programmable
key to call the paging number on the server side that has the paging function enabled.
2. Press the ENDCall soft key to end the Intercom call.

To answer Intercom call：

The called party is automatically connected to the call, no need to answer it manually.

4.2 Paging
You can use the paging feature to easily and conveniently send time-sensitive
announcements to every member of your paging group.
Tip: Paging is not supported by all servers. For more information, please contact your system
administrator.

Configuring Paging function

The server side configures the account to use the paging function, and sets up the
paging/intercom group number.
Procedure:
1. Finish configuring paging on the PBX
2. Then log into the phone's web interface, go to Phone->Line key page, type select
Paging, enter the group number into the value, then click the Save button.

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3. After that, you can press the configured programable key to use the function.

Using Paging

Paging supports the following functions.

⚫ Calling paging account
⚫ Answering paging calls

Calling a paging account:

1. When the phone is in standby status, press the Paging key or Paging programmable key
to call the paging number on the server side that has the paging function enabled.
2. Press the Speakerphone key or ENDCall soft key to end the call.

Answering a paging call:

When there is a paging incoming call, the phone will answer the call automatically. You can
press the Speakerphone key and the ENDCall soft key to end the call.

4.3 Voice Mail

Voice Mail feature allows you to leave voice messages for someone or listen to your voice
mail messages on your IP phones.
This feature is set up on the server-side and not all servers support this feature.
Topics
Leaving Voice Mails
Listening to Voice Mails

Leaving Voice Mails

You can leave a voice mail to someone who is busy or inconvenient to answer the call.
Procedure
1. Follow the voice prompts to leave a voice mail.
2. Hang up to complete the voice mail.

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Listening to Voice Mails

You can listen to your voice mails on the phone, to obtain voice information sent by a contact.
Before You Begin
You need to set the voice mail code in advance.
Procedure
1. Navigate to Menu > Message > Voice Mail.
The phone screen displays the amount of new and old voice mails.
2. Select an account, and then select Connect.
3. Follow the voice prompt to listen to your voice mails.
Tip: When the phone prompts that the phone receives a new voice mail, you can press the
Connect soft key to dial out the voice mail access code directly.

4.4 Text Message

The phone supports the functions of newly sending text messages, viewing sent text messages,
receiving and viewing read/unread text messages, saving sent failed text messages, deleting
text messages, etc. The main contents include the following.
⚫ New Message
⚫ Inbox
⚫ Sentbox
⚫ Outbox
⚫ Draftbox

When a new text message is received, the power indicator flashes red slowly, the LCD interface

indicates "n New text messages", and the voice message icon is displayed in the status
bar of the main interface.

Description: After exiting the text message prompt window, the unread prompt window will
not pop up again until there is a new text message, or an account with an unread text message
after re-registration.

New Message

Procedure
1. Press Menu->Message->Text Message->New Message
2. Enter the text message content, and the text message cannot be empty

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3. When finished, Press Send soft key, press the or key to switch the sender account,

and then press the or key to fill in the recipient account.

4. After filling in the message, press the Send soft button, and if "Sending Message…" is
prompted, it means the message has been sent to the recipient, if "Fail to send " is prompted,
it means the recipient does not exist or other errors, the text message will be saved in the
Outbox and can be changed and resend.

Viewing text messages

To view received messages.

Procedure
1. Press Menu->Message->Text Message->Inbox
2. You can select one message and press the View to view the content of this message.

When viewing a text message, you can press the Reply to reply to the message directly; you
can also press the Delete key to delete the message, or press Option in the received list to
select Delete or Delete All.

To view sent messages:

Procedure
1. Press Menu->Message->Text Message->Sentbox

2. You can select one message and press the View to view the content of this message.

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When viewing a text message, you can press Forward to transfer the message to another
account; you can also press the Delete to delete the message, or press the Option in the
Sentbox message list to select Delete or Delete All.

Save Text message

Save to outbox: When sending a text message, it will be automatically saved to the outbox
after sending failure.
Procedure
1. Press Menu->Message->Text Message->Outbox.

2. Display the list of failed messages, you can one message, press the View to view the
message content

When viewing a text message, you can press Forward to transfer the message to another
account; you can also press the Delete to delete the message, or press the Option in the
Sentbox message list to select Delete or Delete All.

Save to Draftbox: When sending a message, if it is not sent out and you quit editing the
message, it will be automatically saved to the draftbox
Procedure
1. Press Menu->Message->Text Message->Draftbox

Display the list of unsent messages, select one message, and press Send to send the text
message directly

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Press View to view the text message; or press the Option to Delete or Delete all

4.5 MWI (Message Waiting Indicator)

When a voice message is received, the phone will prompt messages, the voice message icons
appear on the LCD interface, and the power indicator slowly flashes red. When all voice
messages are checked or deleted, the voice icon disappears and the power indicator turns
off.
Tip: Not all servers support the MWI function. For more information, please consult your
system administrator.

Option Description

MWI Enabled Enable or disable MWI service

Before the MWI subscription cycle expires, the phone

MWI Subscription Enabled
resends the MWI subscription request.

Tip: The type of MWI subscription service used by the phone (account-based or voice-
message number-based) depends on the server selected. For more information, please
consult your system administrator.
Procedure
To set up MWI enable via the web interface.
1. Click SIP Account->Line x ->Supplementary Services
2. Enable MWI->Select Enable(Default Enable)
3. MWI subscription enable->select Enable
4. Click Save & Apply the save operation

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4.6 Directory
The phone provides several types of phone directories, which can be customized by your
system administrator.
Topics
Local Contacts
Blacklist

Local Contacts

You can store up to 2000 contacts in your local directory, you can search, add, edit and delete
a contact.
Topics
Managing the Local Directory Groups
Managing the Local Directory Contacts
Moving a Local Directory Contact to Blacklist
Searching for Contacts

Managing the Local Directory Groups

You can manage the Local Directory groups when the phone is idle.
Topics
Adding Contact Groups
Editing Contact Groups
Deleting Contact Groups

Adding Contact Groups

To organize your contacts and make them easier to find, you can add additional groups in
the Local Directory.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select AddGrp.
3. Enter the desired group name and select Ring Type.
4. Select Save.

Editing Contact Groups

You can change or add the group's information.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired group.
3. Select Option > Detail.
4. Edit the group information.
5. Select Save.

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Deleting Contact Groups

When you delete a contact group, the contacts in the group will not be deleted. You can view
the contacts in All Contacts list.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired group.
3. Select Option > Delete.
The phone prompts you whether to delete the group.
4. Select OK.

Managing the Local Directory Contacts

You can manage the Local Directory contacts when the phone is idle.
Topics
Adding Contacts
Viewing Contacts
Editing Contacts
Deleting a Contact
Deleting All Contacts

Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you
want to enter for your contact. You are required to enter a contact name at least for each
new contact.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select Add.
4. Enter your contact's information.
5. Select the desired account from the Account field.
6. Select Save .

Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
The contact names are displayed in alphabetical order.

Editing Contacts
You can update your contacts' information.
Procedure

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1. Select Directory or navigate to Menu > Directory > Local Contacts.

2. Select the desired contact group or All Contacts.
3. Select the desired contact, and select Detail.
4. Edit the contact information.
5. Select Save.

Deleting a Contact
You can delete any contact from the Local Directory.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Click on the right side of the list-more, and select Delete.
Tip: The phone prompts you whether to delete the contact.
4. Select OK.

Deleting All Contacts

You can delete all contacts from the Local Directory.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select Option > Delete All.
The phone prompts you whether to delete all contacts.
4. Select OK.

Moving a Local Directory Contact to Blacklist

You can move a contact in the Local Directory to blacklist. Incoming calls from this contact
will be rejected automatically.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select the desired contact, and select Option > Add to Blacklist.
The phone prompts you whether to move to the blacklist.
4. Select OK.

Searching for Contacts

In the Local Directory, you can enter search criteria to find your desired contact quickly.
Procedure
1. Select Directory or navigate to Menu > Directory > Local Contacts.
2. Select Search.
3. Enter your search criteria in the search field.

Blacklist
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Incoming calls from the Blacklist are rejected automatically.

Topics
Adding a Blacklist Contact
Viewing Blacklist Contacts
Editing a Blacklist Contact
Deleting Blacklist Contacts
Moving a Blacklist Contact to the Local Directory

Adding a Blacklist Contact

You can add a blacklist contact on the phone to prevent someone from calling you.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select Add.
3. Enter the blacklist contact’s information.
4. Select Save.

Viewing Blacklist Contacts

You can view the blacklist contacts from the Blacklist on your phone.
Procedure
1. Navigate to Menu > Directory > Blacklist.

Editing a Blacklist Contact

You can update your blacklist contacts' information.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired blacklist contact, and select Option > Detail.
3. Edit the blacklist contact information.
4. Select Save.

Deleting Blacklist Contacts

You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can
answer the call from the contact normally.
Topics
Deleting a Blacklist Contact
Deleting All Blacklist Contacts

Deleting a Blacklist Contact

If you want to answer a call from a specific contact, you need to remove it from the Blacklist.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired blacklist contact.

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3. Select Option > Delete.

The phone prompts you Delete selected item.
4. Select OK.

Deleting All Blacklist Contacts

You can delete all contacts from the Blacklist when you are ready to answer calls from them
again.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired blacklist contact, select Option > Delete All.
The phone prompts you whether to delete all contacts.
3. Select OK.

Moving a Blacklist Contact to the Local Directory

You can move a blacklist contact to a Local Directory. Incoming calls from this contact will not
be rejected automatically.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired contact, and then select Add to Contact list.
The phone prompts you whether to move to contact.
3. Select OK.

4.7 Remote Phone Book

The remote phone book is a centrally maintained phone book, stored on the remote server.
Users only need the access URL of the remote phone book. The IP phone can establish a
connection with the remote server and download the phone book, and then display the
remote phone book entries on the phone.
Topics
Remote phonebook updated to local (xml)
Remote Phonebook

Remote phonebook updated to local (xml)

Remote Phone book is to download all the server's Phonebook(.xml) to the phone Local
Contacts, you can see the complete organization structure and contact information.
Configure Remote phonebook (.xml) to Local Contacts via Web UI:
1. Go to the web interface and click Phone -> Directory-> Remote Phonebook update to
local (xml).
2. Fill in the URL (remote phonebook address), the detection interval is 3600s by default.
3. Click Save

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Example of xml file (http server):

You can view the Phonebook (All Contacts) on the web:

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View Remote phonebook (All Contacts) through the phone screen:

1. Click Menu->Directory->Local Contacts, you can see the imported phonebook.
2. View the list of contacts in the phonebook

Remote Phonebook
You can access the Remote Phone Book remotely and see the complete organization contact
information. you can configure up to 4 URLs.
Procedure
Configure the Remote Phone Book via the Web UI:
1. Go to the web UI and click Phone -> Phonebook -> Remote Phonebook Download (xml)
2. In URL, fill in the URL address and Phonebook name (directory name), optional
Incoming/Outgoing Call Lookup
3. Click Save
TIPS: You can fill in more than one remote phonebook URL.

To view the remote phone book through the phone screen:

1. Click Menu->Remote Phone Book->Remote Address Book and select the imported
remote group.
2. View the list of contacts in the Remote Phone book.
TIPS: You can Dial/Search/Add Contacts.

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4.8 LDAP
LDAP stands for Lightweight Directory Access Protocol, which is a client-server protocol for
accessing a directory service.LDAP directory feature of the Flyingvoice phone allows you to
search for contacts.

Configure LDAP Address Book through the web interface:

1. Click Phone-> Phonebook->LDAP, select Enable LDAP
2. Fill in the server address information of Corporate address book, as shown below.
3. Click Save.

Example (Labeling selection depends on the server):

Enable LDAP: Enable/Disble
LDAP Label: LDAP Phone Book（Display Name）
LDAP Name Filter: (|(cn=%)(sn=%))
LDAP Number Filter: (|(telephoneNumber=%)(homePhone=%)(mobile=%))
LDAP Server Address: 192.168.20.165
Port: 389
Base: dc=pbx,dc=com
User Name: cn=admin,dc=pbx,dc=com
Password: password
Max Hits (1~1000) : 50
LDAP Name Attributes: cn sn displayName
LDAP Number Attributes: telephoneNumber homePhone mobile mail departmentNumber
LDAP Display Name: %cn
Protocol: Version 3
LDAP Lookup For Incoming Call: Enable
LDAP Lookup For Callout: Enable
LDAP Sorting Results: Enable

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Add to Contact/Blocklist through LDAP Phone Book:

1. On the Phone UI, go to Menu-> Directory, select your LDAP.
2. Select a number, press Option->Add to Contact/Blocklist, you can view the Detail of a
contact or Dial.

Search Contacts through LDAP Phone Book:

1. On the Phone UI, go to Menu-> Directory, select your LDAP.
2. Enter the keywords for the contact and the screen will display the search results.

4.9 Call History

The call history list includes Missed Calls, Dailled Calls,Received Calls, and each list holds 60
entries.
Topics
Viewing History Records
Saving a History Record to Local Directory
Saving a History Record to Blacklist
Deleting History Records

Viewing History Records

The history record saves the call information such as the caller's name and number, local line
and call duration.
Procedure
1. Press History.
2. Select the desired list.
3. Select the desired entry.
4. Select Option > Detail.

Saving a History Record to Local Directory

To identify someone's call the next time, you can save a history record to the Local Directory.

Procedure
1. Select History.
2. Select the desired list.
3. Select the desired entry, and select Option > Add to Contacts.

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4. Edit the contact information.

5. Select OK.

Saving a History Record to Blacklist

You can prevent someone from calling you again by saving a history record to Blacklist.
Procedure
1. Select History.
2. Select the desired list.
3. Select the desired entry, and select Option > Add to Blacklist.
4. Edit the contact information.
5. Select OK.

Deleting History Records

You can delete one or all call records from the call history list.
Topics
Deleting a Call Record
Deleting All Call Records

Deleting a Call Record

You can delete any call record from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Select the desired entry, and select Delete.

Deleting All Call Records

You can delete all call records from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Select the desired entry, and select Delete All.
The phone prompts you whether to delete all the records.
4. Select OK.

4.10 Hot desking

In office scenario, the Hot desking feature allows you to quickly clear all of your phone's
current SIP accounts and register new accounts easily and efficiently.
Topic
Configure Hot desking

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Use Hot desking

Configure Hot desking

Configure the function via the phone web page.
Procedure
1. Phone->Line Key->Select Line Key x, type set to Hot desking
2. Save

Use Hot desking

Procedure

1. In the phone, press Hot desking

2. Select "OK" or "Cancel" when prompted?

If you press OK, all SIP will be cleared; if you cancel, you will return to the home.

3. After the SIP settings are clear, automatically jump to fill in the interface, you can choose
to Back, there is no account information at this time; you can also enter a new account
number to complete the registration.

Tip: The registered new account is Account 1 by default.

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4.11 Beeper
P2X series phones support HB01 wireless emergency button and PB01 USB Panic Button, the
following is the function configuration introduction
Topic

HB01 Call Button

Pairing through the phone UI

1. On the Phone UI，Go to Menu> Features> Beeper > Beeper pairing list

2. Press Search，the phone will enter the pairing mode, and searching icon will appear
on the top.

3. Press the HB01 button that needs to be paired, the phone UI will show device ID, press Pair,
and it will prompt "Pairing the Beeper", and phone UI will show the icon of successful

connection .

4. If you want to pair more buttons, repeat Step 3.

TIPS：The search mode will be turned on for 60s, if no new device is connected, it will be
turned off automatically after the time limit.

Configure SpeedDial through the phone UI

1. Long press M1 Key of the phone, enter the interface of Configuration.

2. Select SpeedDial type, select Line, type in SpeedDial Number.

3. Press Save.

TIPS: The corresponding physical phone key for this function is the M1 key.

PB01 USB Panic Button

Settings through the phone UI

1. On the Phone UI, Go to Menu> Features>Beeper>Emergency button speed dial settings

2. Enter the emergency speed dialing interface and select the mode of the USB button
(Disabled, Silent, SpeedDial)

3. Select Silent Mode and fill in the value for the Emergency number.

4. Click Save Settings.

TIPS: When the mode is Disable, the USB switch will not take action when pressed; when the

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mode is Silent, there will be no sound during the whole process of dialing out and answering;
when the mode is SpeedDial, it will be the normal speed dialing of the call.

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Chapter 5 Customizing Your Phone

You can make your phone more personalized by customizing various settings.
Topics
Basic Setting
Audio Settings
AP Mode

5.1 Basic Setting

Topics
Backlight
Language
Time & Date
Changing the Administrator Password
Call Immediately key
Phone lock

Backlight

You can change the brightness of the phone screen during phone activity and inactivity. The
brightness automatically changes after the phone has been idle for a specified time.
You can change the screen backlight and time in the following settings:
Brightness：
Navigate to Menu > Basic > Display > Backlight, click < or > key to select Current screen
brightness and idle backlight brightness.
⚫ You can select：1、2、3、4、5、6、7
Activation time:
The delay time to change the brightness of the phone screen when the phone is inactive.
Backlight time includes the following settings:
⚫ Always On: Backlight is on permanently.
⚫ 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is
inactive after the designated time.
Procedure
1. Navigate to Menu > Basic > Display > Backlight
2. Select the desired time from the Backlight field.
3. Select Save.

Backlight Brightness: When the phone is active, the screen brightness can be adjusted in 7
levels. When the phone is in Idle, the screen brightness can be adjusted in 8 levels.
Procedure
1. Navigate to Menu > Basic > Display > Active Level or Inactive Level.

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2. Select the desired level from the corresponding field.

3. Select Save.

Language

Your phone supports several languages that you can choose to use on the phone.
Contact your system administrator to find out exactly which languages are supported on your
phone.
Procedure
1. Navigate to Menu > Basic > Language.
2. Select the desired language.
3. Select OK.
The phone language is changed to the selected one.

Time & Date

You can set the time and date manually. The time and date formats are also variable.
Topics
Setting the Time and Date Manually
Changing the Time and Date Format
Setting the Time and Date Manually
If your phone cannot obtain the time and date automatically, you can set it manually.
Procedure
1. Navigate to Menu > Basic > Time & Date > General.
2. Select the Manual from the General field.
3. Edit the date and time.
4. Select OK.
The time and date set on the phone will be changed accordingly.
Changing the Time and Date Format
You can set the phone to display the time in 12-hour format or 24-hour format.
Procedure
1. Navigate to Menu > Basic> Time & Date > Time Format.
2. Select the desired time format.
3. Select OK.

Changing the Administrator Password

By default, you need input administrator password to access the Advanced setting menu.
The default password is “admin”. For security reasons, you should change the default
password as soon as possible.

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Procedure
1. Navigate to Menu > Advanced > Change Password.
2. Select Menu Password Enter your old and new password information.
3. Select OK.

Call Immediately key

You can set the "#" key or the "*" key as the call Immediately key, the default is the "#" key
Setting via phone web
Procedure
1. Phone-> Preferences-> Miscellaneous
2. Select "#" or "*", click save and apply

Phone lock

To set the keypad lock locally via the phone.

1. Press Menu->Basic Settings->Phone Lock
2. Select the Phone Lock on or off by press Switch
3. fill in the keyboard lock time (unit: seconds)
4. Click Set Password, fill in the new password, confirm again and press OK
Tip: If the two password input is same, it will prompt "password change successfully", else it
will prompt "two password input inconsistent", you need to input password again
5. After successful setting, the LCD will be locked after the screen is turned off, click the
Unlock, enter password and click OK to unlock the screen.

5.2 Audio Settings

You can change the basic audio settings on your phone.
Topics
Adjusting the Volume
Setting the Ring Tone

Adjusting the Volume

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You can adjust the volume of the ringer, media, and the audio during a call.
Procedure
1. Press the Volume key to adjust the volume.

Setting the Ring Tone

You can set distinctive ring tones for groups or contacts in your Local Directory so that you
can identify the caller when your phone rings.
The ring tones are used according to this priority: Contact ring tone>Group ring
tone>Account ring tone >Phone ring tone.
Topics
Setting a Ring Tone for the Phone
Setting a Ring Tone for a Group
Setting a Ring Tone for a Contact

Setting a Ring Tone for the Phone

You can choose a ring tone for all incoming calls.

Procedure
1. Navigate to Menu > Basic> Ring >Ring Type.
2. Select the desired ring tone.
3. Select OK.

Setting a Ring Tone for a Group

You can select a unique ring tone for various groups in your Local Directory.
Tip: You can only set a ring tone for a group that is added manually.
Procedure
1. Select Directory or navigate to Menu > Directory> Local Contacts.
2. Select the desired group.
3. Select Option > Detail.
4. Select the desired ring tone from the Ring Type field.
If a specific ring tone is selected, this group uses the ring tone according to the priority:
Contact ring tone>Group ring tone.
5. Select Save.

Setting a Ring Tone for a Contact

You can select a unique ring tone for various contacts in your Local Directory. This helps you
quickly identify callers according to the ring tones.
Procedure
1. Select Directory or navigate to Menu > Directory> Local Contacts.
2. Select the desired contact group or All Contacts.
3. Choose the desired contact, and select Option > Detail.
4. Select the desired ring tone from the Ring Type field.
5. Select Save.

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5.3 AP Mode
You can use the FLYINGVOICE Phone as an AP wireless access point, and you can use wireless
devices (mobile wireless devices such as cell phones and computers) for network connection.

Enable AP Mode
AP mode, when turned on, shuts down the phone's connection to Wi-Fi.
Procedure
1. Press the Menu->Advanced->Network->AP
2. Select AP ON, enter the SSID and Password, select Security and Encryption Mode
3. Press Save
4. Phone UI will prompt "Turing on AP mode will turn off Wi-Fi. Do you want to reboot?",
Press OK
5. Wait for the phone to restart, you can find the AP access point in your Wi-Fi list.

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Chapter 6 Maintaining Your Phone

When your phone is unable to operate properly, you need to investigate or troubleshoot
issues along with other tasks your system administrator may ask you to perform.
Topics
Rebooting Your Phone
Resetting to Factory Settings

6.1 Rebooting Your Phone

The improper operation may cause malfunction. If the malfunction occurs, your system
administrator may ask you to reboot your phone.
Procedure
1. Navigate to Menu > Basic > Reboot.
The phone prompts you whether to reboot the phone.
2. Select OK.
Tip: You can also long press the Cancel key on the keypad when the phone is idle to reboot
the phone.

6.2 Resetting to Factory Settings

When some issues occur on your phone and you have tried all troubleshooting suggestions
but still do not solve the problem, you can reset your phone to factory configurations.

This operation will delete all your personal configuration settings, and reset all settings to the
factory defaults. Check with your system administrator if the personalized settings are kept
before resetting your phone to factory settings.
Procedure
1. Navigate to Menu > Advanced (default password: admin) > Reset to Factory Settings.
2. Select Reset to Factory Settings.
The phone prompts you whether to reset the setting.
3. Select OK.
The phone begins resetting.
Tip: Reset of your phone may take a few minutes. Do not power off until the phone has
started up successfully.

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