AXIS F34 Main Unit

User Manual
About this Document • Electromagnetic Compatibility (EMC) Directive 2014/30/EU. See
This manual is intended for administrators and users of AXIS F34 Electromagnetic compatibility (EMC) on page 2 .
Main Unit, and is applicable to firmware 6.30 and later. It includes • Low Voltage (LVD) Directive 2014/35/EU. See Safety on page 3 .
instructions for using and managing the product on your network. • Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
Previous experience of networking will be of use when using this See Disposal and recycling on page 3 .
product. Some knowledge of UNIX or Linux-based systems may also be A copy of the original declaration of conformity may be obtained from
useful when developing shell scripts and applications. Later versions of Axis Communications AB. See Contact information on page 3 .
this document will be posted at www.axis.com. See also the product’s Electromagnetic compatibility (EMC)
online help, available through the web-based interface. This equipment has been designed and tested to fulfill applicable
standards for:
Legal considerations
Video surveillance can be regulated by laws that vary from country to • Radio frequency emission when installed according to the
country. Check the laws in your local region before using this product instructions and used in its intended environment.
for surveillance purposes. • Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
This product includes the following licences: environment.
• one (1) H.264 decoder license USA
To purchase further licenses, contact your reseller. This equipment has been tested using a shielded network cable (STP)
and found to comply with the limits for a Class B digital device,
Liability pursuant to part 15 of the FCC Rules. These limits are designed
Every care has been taken in the preparation of this document. Please to provide reasonable protection against harmful interference in a
inform your local Axis office of any inaccuracies or omissions. Axis residential installation. This equipment generates, uses and can radiate
Communications AB cannot be held responsible for any technical or radio frequency energy and, if not installed and used in accordance
typographical errors and reserves the right to make changes to the with the instructions, may cause harmful interference to radio
product and manuals without prior notice. Axis Communications AB communications. However, there is no guarantee that interference
makes no warranty of any kind with regard to the material contained will not occur in a particular installation. If this equipment does
within this document, including, but not limited to, the implied cause harmful interference to radio or television reception, which
warranties of merchantability and fitness for a particular purpose. Axis can be determined by turning the equipment off and on, the user is
Communications AB shall not be liable nor responsible for incidental or encouraged to try to correct the interference by one or more of the
consequential damages in connection with the furnishing, performance following measures:
or use of this material. This product is only to be used for its intended • Reorient or relocate the receiving antenna.
purpose. • Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
Intellectual property rights that to which the receiver is connected.
Axis AB has intellectual property rights relating to technology embodied • Consult the dealer or an experienced radio/TV technician for help.
in the product described in this document. In particular, and without The product shall be connected using a shielded network cable (STP)
limitation, these intellectual property rights may include one or more that is properly grounded.
of the patents listed at www.axis.com/patent.htm and one or more Canada
additional patents or pending patent applications in the US and other This digital apparatus complies with CAN ICES-3 (Class B). The product
countries. shall be connected using a shielded network cable (STP) that is
This product contains licensed third-party software. See the menu item properly grounded. Cet appareil numérique est conforme à la norme
“About” in the product’s user interface for more information. CAN NMB-3 (classe B). Le produit doit être connecté à l'aide d'un câble
This product contains source code copyright Apple Computer, réseau blindé (STP) qui est correctement mis à la terre.
Inc., under the terms of Apple Public Source License 2.0 (see Europe
www.opensource.apple.com/apsl). The source code is available from This digital equipment fulfills the requirements for RF emission
https://developer.apple.com/bonjour/ according to the Class B limit of EN 55022. The product shall be
connected using a shielded network cable (STP) that is properly
Equipment modifications grounded.
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains This product fulfills the requirements for immunity according
no user-serviceable components. Unauthorized equipment changes or to EN 61000-6-1 residential, commercial and light-industrial
modifications will invalidate all applicable regulatory certifications environments.
and approvals. This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
Trademark acknowledgments This product fulfills the requirements for immunity according to
AXIS COMMUNICATIONS, AXIS and VAPIX are registered trademarks or EN 55024 office and commercial environments.
trademark applications of Axis AB in various jurisdictions. All other
company names and products are trademarks or registered trademarks Australia/New Zealand
of their respective companies. This digital equipment fulfills the requirements for RF emission
according to the Class B limit of AS/NZS CISPR 22. The product shall
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux, be connected using a shielded network cable (STP) that is properly
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows grounded.
Vista and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or Japan
registered trademarks of Oracle and/or its affiliates. UPnPTM is a この装置は、クラスB 情報技術装置です。この装置は、家
certification mark of the UPnPTM Implementers Corporation. 庭環境で使⽤することを⽬ 的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使⽤されると、 受
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, 信障害を引き起こすことがあります。 取扱説明書に従って
LLC in the United States, other countries or both. Also, miniSD, microSD, 正しい取り扱いをして下さい。 本製品は、シールドネット
miniSDHC, microSDHC, microSDXC are all trademarks or registered ワークケーブル(STP)を使⽤して接続してください。また
trademarks of SD-3C, LLC in the United States, other countries or both. 適切に接地してください。
Regulatory information Korea
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에
Europe 서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수
있습니다. 적절히 접지된 STP (shielded twisted pair) 케이
This product complies with the applicable CE marking directives 블을 사용하여 제품을 연결 하십시오.
and harmonized standards:
Safety 电
This product complies with IEC/EN 60950-1, Safety of Information 气
Technology Equipment. 实 X 0 0 0 0 0
If its connecting cables are routed outdoors, the product shall be 装
grounded either through a shielded network cable (STP) or other 部
appropriate method. 分
The power supply used with this product shall fulfill the requirements
for Safety Extra Low Voltage (SELV) according to clause 2.2 of IEC/UL 0: 表示该有毒有害物质在该部件所有均质材料中的含量均在
60950-1 and Limited Power Source (LPS) according to clause 2.5 of GB/T 26572标准规定的限量要求以下。
IEC/UL 60950-1 or CEC/NEC Class 2 source of supply as defined in X: 表示该有毒有害物质至少在该部件的某一均质材料中的含
the Canadian Electrical Code, CSA C22.1 and National Electrical Code, 量超出GB/T 26572标准规定的限量要求。
ANSI/NFPA 70.
Battery Contact information
The Axis product uses a 3.0 V BR2032 lithium battery as the power Axis Communications AB
supply for its internal real-time clock (RTC). Under normal conditions Emdalavägen 14
this battery will last for a minimum of five years. 223 69 Lund
Low battery power affects the operation of the RTC, causing it to reset Sweden
at every power-up. When the battery needs replacing, a log message Tel: +46 46 272 18 00
will appear in the product’s server report. For more information about Fax: +46 46 13 61 30
the server report, see the product´s setup pages or contact Axis support.
www.axis.com
The battery should not be replaced unless required, but if the battery
does need replacing, contact Axis support at www.axis.com/support for Support
assistance. Should you require any technical assistance, please contact your Axis
Lithium coin cell 3.0 V batteries contain 1,2-dimethoxyethane; ethylene reseller. If your questions cannot be answered immediately, your
glycol dimethyl ether (EGDME), CAS no. 110-71-4. reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
WARNING
• download user documentation and software updates
• Risk of explosion if the battery is incorrectly replaced. • find answers to resolved problems in the FAQ database. Search
• Replace only with an identical battery or a battery which is by product, category, or phrase
recommended by Axis. • report problems to Axis support staff by logging in to your private
• Dispose of used batteries according to local regulations or support area
the battery manufacturer's instructions. • chat with Axis support staff
• visit Axis Support at www.axis.com/support
Disposal and recycling Warranty information
When this product has reached the end of its useful life, dispose of For information about Axis’ product warranty and thereto related
it according to local laws and regulations. For information about information, go to www.axis.com/warranty/
your nearest designated collection point, contact your local authority
responsible for waste disposal. In accordance with local legislation, Learn more!
penalties may be applicable for incorrect disposal of this waste.
Visit Axis learning center www.axis.com/academy/ for useful trainings,
Europe webinars, tutorials and guides.

This symbol means that the product shall not be disposed of

together with household or commercial waste. Directive 2012/19/EU
on waste electrical and electronic equipment (WEEE) is applicable in
the European Union member states. To prevent potential harm to
human health and the environment, the product must be disposed
of in an approved and environmentally safe recycling process. For
information about your nearest designated collection point, contact
your local authority responsible for waste disposal. Businesses should
contact the product supplier for information about how to dispose
of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on
the restriction of the use of certain hazardous substances in electrical
and electronic equipment (RoHS).
China

This product complies with the requirements of SJ/T 11364-2014,

Marking for the restriction of hazardous substances in electrical and
electronic products.

有毒有害物质或元素

部 铅 汞 镉 六价 多溴 多溴
件 (Pb) (Hg) (Cd) 铬 联苯 二苯
名 (Cr(VI) (PBB) 醚
称 ) (PBDE)
AXIS F34 Main Unit

Safety information

Safety information

Hazard levels
DANGER
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NO TICE
Indicates a situation which, if not avoided, could result in damage to property.

Other message levels

Important
Indicates significant information which is essential for the product to function correctly.

Note
Indicates useful information which helps in getting the most out of the product.

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AXIS F34 Main Unit

Table of Contents

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hazard levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Other message levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Sensor Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Shorten Sensor Unit Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to access the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to access the product from a browser . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to access the product from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to set the root password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configure capture mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Set Power Line Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About the live view window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About media streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About H.264 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About MJPEG format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alternative methods of accessing the video stream . . . . . . . . . . . . . . . . . . . . 16
How to set up the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to perform a basic setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to set up video streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About camera settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
About privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About stream profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About ONVIF media profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Image Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
How to configure the live view window . . . . . . . . . . . . . . . . . . . . . . . . . 27
About detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About camera tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
About application licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How to upload and start an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
AXIS Video Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Start and Stop the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configure Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Application in an Action Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
About events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
How to set up action rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
How to add recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
How to create schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How to set up recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
How to find recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
How to play recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
How to export a video clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About continuous recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5
AXIS F34 Main Unit

Table of Contents

Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Symptoms, possible causes and remedial actions . . . . . . . . . . . . . . . . . . . . . . 56
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6
AXIS F34 Main Unit

Hardware overview

Hardware overview

For specifications of the hardware components, see Technical specifications on page 59.

1. LED (Power)
2. LED (Status)
3. LED (Network)
4. SD card slot
5. Control button
6. RJ12 connector
7. Power connector
8. Network connector (PoE)
9. Mount brackets (4x)
10. Screws (4x)

7
AXIS F34 Main Unit

Hardware overview

11. Rubber feet (4x)

Connectors and Buttons

Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).

NOTICE
NO TICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s
instructions. For information about regulatory requirements, see the Installation Guide available at www.axis.com

Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant
limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output
current limited to ≤5 A.

RJ12 Connector
The RJ12 connector is used for connecting the sensor unit to the main unit. For information on how to shorten the sensor unit
cable see Shorten Sensor Unit Cable on page 9 .

SD card slot
NOTICE
NO TICE
• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the
SD card. Use your fingers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Disconnect power or
unmount the SD card from the product’s webpage before removal.

This product supports SD/SDHC/SDXC cards (not included).

For SD card recommendations, see www.axis.com

Control Button
For location of the control button, see .

The control button is used for:

• Resetting the product to factory default settings. See page 54.

• Connecting to an AXIS Video Hosting System service. See page 47. To connect, press and hold the button for about 3
seconds until the Status LED flashes green.

• Connecting to AXIS Internet Dynamic DNS Service. See page 47. To connect, press and hold the button for about 3 seconds.

8
AXIS F34 Main Unit

Hardware overview

LED Indicators
Note
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports
& Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance.

Status LED Indication

Green Steady green for normal operation.
Amber Steady during startup. Flashes when restoring settings.

Note
The Network LED can be disabled so that it does not flash when there is network traffic. To configure, go to Setup > System
Options > Ports & Devices > LED. See the online help for more information.

Network LED Indication

Green Steady for connection to a 100 Mbit/s network. Flashes for network activity.
Amber Steady for connection to a 10 Mbit/s network. Flashes for network activity.
Unlit No network connection.

Power LED Indication

Green Normal operation.
Amber Flashes green/amber during firmware upgrade.

Sensor Units
It is recommended to connect the sensor units to the main unit before powering the main unit. If you disconnect a sensor unit, and
connect a different sensor unit, it may be necessary to restart the main unit.

Shorten Sensor Unit Cable

Note
• The sensor unit cable cannot be extended or split.
• When routing the sensor unit cable, the minimum bending radius is 40 mm.

The sensor unit is delivered with a cable. To shorten the cable follow these steps:

1. Cut the cable to the desired length. Measure from the sensor unit.

2. Strip the plastic outer coating from the end of the cable.

3. Peel back the shield.

4. Flatten the colored wires in the order described below.

1 Brown
2 White/brown
3 Not used

9
AXIS F34 Main Unit

Hardware overview

4 Not used
5 White/blue
6 Blue

5. Insert the wires all the way into a shielded 6P6C RJ12 connector.

NOTICE
NO TICE
Make sure that the wires stay in the correct order and that the cable shield makes good contact with the connector shield.

6. Use a crimping tool to fasten the connector to the cable.

10
AXIS F34 Main Unit

How to access the product

How to access the product

To install the Axis product, see the Installation Guide supplied with the product.

The product can be used with most operating systems and browsers. We recommend the following browsers:

• Internet Explorer® with Windows®

• Safari® with OS X®

• ChromeTM or Firefox® with other operating systems.

To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.

The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installed with AMC.
The administrator can disable the installation of the decoders to prevent installation of unlicensed copies.

Note
• QuickTimeTM is also supported for viewing H.264 streams.

How to access the product from a browser

1. Start a web browser.

2. Enter the IP address or host name of the Axis product in the browser’s address field.

To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about
how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis
Support web at www.axis.com/support

Note
To show Bonjour as a browser bookmark, go to Safari > Preferences.

3. Enter your username and password. If this is the first time the product is accessed, the root password must first be
configured.

4. The product’s live view page opens in your browser.

Note
The controls and layout of the live view page may have been customized to meet specific installation requirements and
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in
your own live view page.

How to access the product from the Internet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.

For more information, see NAT traversal (port mapping) for IPv4 on page 48. See also AXIS Internet Dynamic DNS Service at
www.axiscam.net

For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/support

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How to set the root password

To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 43.

The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See Reset to Factory Default Settings on page 54.

To set the password via a standard HTTP connection, enter it directly in the dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Use HTTPS.

A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the
password can now be set securely.

2. Enter a password and then re-enter it to confirm the spelling.

3. Click OK. The password has now been configured.

Configure capture mode

Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. The capture mode setting also
affects the camera’s angle of view.

Select the desired capture mode from the drop-down list and click OK.

If you select another capture mode than default, the product needs to reboot for the changes to take effect.

See also About capture modes on page 22.

Set Power Line Frequency

Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 54)
or by resetting the product to factory default.

Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause
image flicker if the product is used in fluorescent light environments.

When using 50 Hz, the maximum frame rate is limited to 25 fps.

Note
Power line frequency varies depending on geographic region. The Americas usually use 60 Hz, whereas most other parts of
the world use 50 Hz. Local variations could apply. Always check with the local authorities.

About the live view window

The controls and layout of the live view window may have been customized to meet specific installation requirements and user
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own live view
window. The following provides an overview of each available control.

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About the controls in the live view window

Click the View size buttons to show the image in full size (right button) or to scale down the image to
fit the browser window (left button).

Click WDR on to enable WDR in intense backlight conditions. Click WDR off to disable WDR in low
light conditions for optimal exposure.

Select a stream profile for the live view window from the Stream Profile drop-down list. For information
about how to configure stream profiles, see page 24.

To view one of the cameras or the quad stream, use the Source drop-down list. To change the default
video source for Live View, go to Setup > Live View Config.

Use the Manual Trigger button to trigger an action rule from the live view window. For information
about how to configure and enable the button, see About the manual trigger on page 13.

Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when
the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config >
Action Buttons.

About the manual trigger

The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to
validate actions during product installation and configuration.

To configure the manual trigger:

1. Go to Setup > Events.

2. Click Add to add a new action rule.

3. From the Trigger drop-down list, select Input Signal.

4. From the second drop-down list, select Manual Trigger.

5. Select the desired action and configure the other settings as required.

For more information about action rules, see About events on page 36.

To show the manual trigger buttons in the Live View page:

1. Go to Setup > Live View Config.

2. Under Action Buttons, select Show manual trigger button.

About the AXIS Media Control viewer toolbar

The AXIS Media Control viewer toolbar is available in Internet Explorer only. See About AXIS Media Control (AMC) on page 15 for
more information. The toolbar displays the following buttons:

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How to access the product

The Play button connects to the Axis product and starts playing a media stream.

The Stop button stops the media stream.

The Snapshot button takes a snapshot of the video image.

Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel full screen view.

The Record button is used to record the current video stream on your computer. The location where the recording is saved
can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.

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About media streams

About media streams

The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the
type you use.

The live view window in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream
profiles. Other applications and clients can access video streams directly, without going via the live view window.

About H.264 format

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space
are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of
your network. The available options in AXIS Media Control are:

Unicast RTP This unicast method (RTP over UDP) is used

for live unicast video, especially when it is
important to have an up-to-date video stream,
even if some frames are dropped. Unicasting is used for video-on-demand
transmission so that there is no video traffic
RTP over RTSP This unicast method (RTP tunneled over RTSP) on the network until a client connects and
is useful as it is relatively simple to configure requests the stream.
firewalls to allow RTSP traffic. Note that there are a maximum of 10
RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections.
firewalls. Firewalls are commonly configured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Multicast RTP This method (RTP over UDP) should be used for live multicast video. The video stream is always
up-to-date, even if some frames are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network router unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 10
simultaneous connections.

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

About MJPEG format

This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient
to create a stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.

About AXIS Media Control (AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

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About media streams

The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more
information.

The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:

• Windows Control Panel (from the Start screen or Start menu)

• Alternatively, right-click the video image in Internet Explorer and click Settings.

Alternative methods of accessing the video stream

You can also access video and images from the Axis product in the following ways:

• Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP
connection to the browser and sends data as and when required, for as long as required.

• Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi?camera=<source

no>

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:

- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp?camera=<source no>

- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp?camera=<source no>

- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp?camera=

<source no>

- Multicast: axrtpm://<ip>/axis-media/media.amp?camera=<source no>

• QuickTimeTM. The following paths can be used:

- rtsp://<ip>/axis-media/media.amp?camera=<source no>

- rtsp://<ip>/axis-media/media.3gp?camera=<source no>

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About media streams

Note
• <ip>= IP address
• <source no> = 1/2/3/4/quad
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime may add latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee
this.

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How to set up the product

How to set up the product

The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in
the top right-hand corner of the live view window.

• Administrators have unrestricted access to all settings.

• Operators have restricted access to settings, see Users on page 43

See also the online help .

How to perform a basic setup

Basic Setup provides shortcuts to the settings that should be made before using the Axis product:

1. Users. See page 43.

2. TCP/IP. See page 46.

3. Date & Time. See page 45.

4. Video Stream. See page 19.

The Basic Setup menu can be disabled from System Options > Security > Users.

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About video settings

About video settings

It is possible to configure the following video features in your Axis product:

• Video stream. See page 19.

• Stream profiles. See page 24.

• Camera settings. See page 22.

• Overlay image. See page 25.

• Privacy mask. See page 24.

How to set up video streams

To set up the product’s video streams, go to Video > Video Stream.

The video stream settings are divided into the following tabs:

• Image. See page 19.

• H.264. See page 20.

• Zipstream. See page 21.

• MJPEG. See page 22.

Note
Video stream can be configured for each channel, including quad stream.

About the pixel counter

The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is
a specific size requirement, for example in face recognition.

The pixel counter can be used:

• When setting up a video stream, see How to set up video streams on page 19. Under Preview, click Open and select the
Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter
the number of pixels in the Width and Height fields and click Apply.

• When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the
image and select Pixel counter. Use the mouse to move and resize the rectangle.

Image
The default image settings can be configured under Video > Video Stream. Select the Image tab.

The following settings are available:

• Resolution. Select the default resolution.

• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.

• Mirror image. If required, the image can be mirrored.

• Rotate image. If required, the image can be rotated.

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About video settings

• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed
amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest
frame rate possible under the current conditions.

• Overlay settings. See About overlay text on page 25.

Click Save to apply the new settings.

About H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bitrates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image, whereas
P-frames only contain the differences from previous frames.

About GOP length

A Group of Pictures (GOP) contains one I-frame followed by a number of P-frames. The GOP length is the number of frames
between two I-frames.

Equal values for GOP length and frame rate result in one GOP per second. A higher GOP length value results in more small-sized
P-frames and fewer large-sized I-frames while keeping the same frame rate. In other words, a high GOP-length value saves
bandwidth, but the video quality may decrease. A low GOP-length value increases the video quality but requires more bandwidth.

About H.264 profiles

The Axis product supports the following H.264 profile(s):

• Baseline: Use the Baseline profile if the client does not support CABAC entropy coding.

• Main: The Main profile uses CABAC and provides a better compression with maintained video quality. It requires a larger
amount of processing power to decode than the Baseline profile.

• High: The High profile provides a higher compression than both Main and Baseline profiles, but requires more processing
power to decode. High profile supports 8x8 blocks, which reduces the bitrate further compared to the Main profile.

About bitrate control

Bitrate control is useful to make sure the video streaming does not take up too much bandwidth.

The built-in bitrate control can be combined with Zipstream, see About Zipstream on page 21. We recommend using a high bitrate
limit to enable the full potential of Zipstream.

About variable bitrate

Variable bitrate (VBR) adjusts the bitrate according to the image complexity. When the activity in the scene increases, VBR adjusts
the bitrate according to the complexity, using up more bandwidth for increased activity in the scene, and less for lower scene activity.
Variable bitrate is suitable if there is a surplus in bandwidth, where the increased bitrate may not be an issue.

About maximum bitrate

If you have limited bandwidth, we recommend Maximum bit rate (MBR). MBR allows you to set a target bitrate to control the
bandwidth consumption. The target value limits the bitrate, but it maintains a flexibility to be able to prioritize a continuous video
stream. Consequently, the frame rate might need to go down and the image quality might decrease. To partly compensate for this,
you can select which variable shall be prioritized. Not setting a priority means that frame rate and image quality are equally affected.

How to set an H.264 profile

1. To change the settings for all H.264 streams that do not use a stream profile, go to Video > Video Stream > H.264.

2. To increase or decrease the number of frames per GOP, set the GOP length.

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About video settings

3. Select one of the H.264 profiles.

4. Select one of the following:

- Variable bit rate

- Maximum bit rate

5. If you select Maximum bit rate, select which variable to prioritize in the Priority drop-down list.

6. Click Save.

How to include current bitrate in a text overlay

1. Go to Video > Video Stream > Overlay Settings.

2. In the Include text field enter #b.

3. Click Save.

About Zipstream
Axis’ Zipstream Technology is a bitrate reduction technology optimized for video surveillance. Zipstream reduces the average bitrate
in the H.264 stream by removing unnecessary data, which makes it possible to stream higher resolutions, reduce storage cost
or keep recordings for a longer time.

To reduce the average bitrate, Zipstream reduces the bitrate in areas of the image that are less interesting from a video surveillance
perspective, for example the background. Image details that are important for forensic video analysis, for example faces and
license plates, are encoded with a higher bitrate.

Axis’ Zipstream Technology for H.264 conforms to the H.264 standard and is compatible with third-party clients and VMS solutions
that decode H.264 video.

Recommended use of bitrate reduction

Zipstream offers a number of bitrate reduction presets, from Low to Extreme. Low bitrate reduction is enabled by default and is
safe to use in all applications while still reducing the bitrate.

We recommend using the Extreme bitrate reduction to maximize storage time for cloud-connected cameras or cameras using edge
storage. This setting is suitable to combine with motion detection triggering and variable bitrate (VBR) where the bitrate is allowed
to adapt to changes in complexity in the scene.

How to save bandwidth and storage using Zipstream

The bitrate controller built into the product can be combined with Zipstream to ensure a maximum bitrate (MBR) limit. We
recommend using VBR or MBR with a high bitrate limit to enable the full potential of Zipstream. For instance in railway surveillance
where at times there is a lot of movement in the scene and where it is important to capture details, such as facial features, the MBR
should be set to 10Mbit/s (for 1080p resolution at 30 fps).

To further save bandwidth go to Setup > Video > Video Stream and do one or more of the following:

• Go to the Image tab and set a low Maximum frame rate value.

• Go to the H.264 tab and set a high GOP length value.

• Go to the Zipstream tab and select Extreme H.264 bitrate reduction.

• Go to the Zipstream tab. Enable Dynamic GOP and set a high Max dynamic GOP length value.

• Go to the Zipstream tab and enable Dynamic FPS.

Always verify that the video stream meets the quality requirements for your surveillance purposes after changing the video stream
settings.

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About video settings

About MJPEG settings

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storage usage, but may result in poor image quality.

About camera settings

The Video > Camera Settings page provides access to advanced image settings for the Axis product.

About capture modes

Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. A capture mode with a large
maximum resolution has a reduced maximum frame rate and vice versa. The capture mode setting also affects the camera’s field of
view as the effective size of the image sensor differs between capture modes.

Capture mode is set the first time the product is accessed. Select the desired capture mode and click OK.

Important
Changing capture mode when the product has been configured is not recommended as most other settings will be either
removed or reset.

To change capture mode, follow these steps:

1. Go to Setup > Video > Camera Settings.

2. Select the new capture mode.

3. Click Save.

Note
When the capture mode is changed, the camera needs to reboot for the changes to take effect.

About image appearance

To change Image Appearance go to the menus under Setup > Video > Camera Settings.

Increasing the Color level increases the color saturation. The value 100 produces maximum color saturation and the value 0
results in a black and white image.

The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.

The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.

Local Contrast applies contrast to a specific area of the image. Use the slider to adjust the contrast, where a higher value produces
an image with high contrast between the dark and light areas and is suitable for scenes with wide dynamic range.

About white balance

To change this setting go to Setup > Video > Camera Settings

White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a description of each available setting, see the online help .

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About video settings

The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down
list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the
default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually
set a reference window for white balance in the view area.

Exposure Settings
Exposure is the amount of light the camera’s sensor captures for a scene. Too much light results in a washed out image and too
little light results in a dark image.

Exposure value - Use the Exposure value slider to adjust the overall brightness of the image.

Exposure control - Select a suitable option to control exposure.

For most scenes, the Automatic option will provide the best results. The shutter speed is automatically set to produce optimum
image quality. Fluorescent lamps or other light sources can sometimes cause flickering in the image. To reduce flicker in the image,
select the Flicker option that matches the power line frequency.
The Hold current option locks the current exposure settings.

Max exposure time - Shutter speed, also called ‘exposure time’, stands for the length of time the camera shutter is open, thereby
exposing the camera sensor to light. If shutter speed is fast it can freeze action effectively. If shutter speed is slow, it can cause
moving objects to appear blurred. Decreasing the exposure time will reduce motion blur.

Exposure zones - This setting determines which part of the image is used to calculate the exposure. For most situations, the Auto
setting can be used.
You can select a predefined area by defining Include and Exclude windows within the image. Exclude windows exclude areas that are
too bright or dark, and Include windows include areas in the scene that have better lighting which will contribute to the exposure data.
There must be at least one Include window. There can be a total of ten Include and Exclude windows to tailor the exposure zone.
Note that an Exclude window is effective only when placed inside an include window.
Tip: If an area is extremely bright, draw an Include window to cover the whole area and define Exclude windows within it to
block out the bright areas.

How to set up normal and low light

When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to
use a different Priority in Normal Light and in Low Light.

Example
Consider an area where people or vehicles move during the day, but where there should be no movement at night. To be able to,
for example, recognize faces or license plates, move the normal light priority slider toward low motion blur. At night time, motion
detection is more important than identification. Motion blur is acceptable and since low light can cause a lot of noise, move
the low light priority slider toward low noise.

Normal light priority

1. Use the slider to set the Priority between Low motion blur and Low noise. When prioritizing low noise (slider all the way
to the left), the camera will automatically decrease shutter speed as brightness decreases. When the shutter speed reaches
1/30 s, the camera increases gain until the set maximum gain for normal light is reached.

Low light priority

2. Use the slider to set the Priority between Low motion blur and Low noise. When prioritizing low motion blur (slider
all the way to the right), the camera automatically increases gain as brightness decreases. When the gain reaches the
set maximum gain for low light, the camera will decrease shutter speed until the set maximum shutter for low light is
reached. This is the default priority setting for low light.

3. Select the Max gain value from the drop-down list. This defines the upper limit for gain in the context of normal light.

4. Max fast shutter sets the shutter speed limit in normal light. Depending on the scenario, the shutter speed limit may need
to be defined. This is done through System Options > Advanced > Plain Config.

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About video settings

About privacy masks

A privacy mask is a user-defined area that covers parts of the monitored area. Privacy masks appear as blocks of solid color or
blurred image elements and are applied on the video stream. Privacy masks cannot be bypassed using the VAPIX® application
programming interface (API).

The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates
if they are enabled.

For more information, see the online help

Important
Adding many privacy masks may affect the product’s performance.

Note
Privacy masks are not available for the quad stream. However, privacy masks configured on each channel show up in
the quad view.

About stream profiles

A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream
profiles can be used:

• When setting up recording using action rules. See About events on page 36.

• When setting up continuous recording. See About continuous recording on page 41.

• In the Live View page – select the stream profile from the Stream profile drop-down list.

To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.

To select a default stream profile for the Live View page, go to Setup > Live View Config.

About ONVIF media profiles

An ONVIF media profile consists of a set of configurations that can be used to change media stream settings. ONVIF media profiles
can be used by a client to configure media stream properties.

The ONVIF Media Profiles page lists all preconfigured profiles. These profiles are included in the product for quick setup. You can
add, modify or remove ONVIF media profiles from this page.

Image Synchronization
It is possible to synchronize two or more sensor units in terms of frames and exposure.

Frame synchronization is automatic in the case of identical sensor units that have the same capture mode.

To synchronize exposure go to Video > Image Synchronization. Under Exposure synchronization it is possible to group the cameras
as one or two groups. Within each group the camera that is selected first becomes the Master and the other cameras synchronize
their exposures accordingly.

About overlays
Note
The overlay feature is not supported for the quad stream, only for the individual video streams.

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About video settings

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp,
or during product installation and configuration.

About overlay text

An overlay text can include the current date and time, or a text string. When using a text string, so-called modifiers can be used to
display, for example, the current bit rate or the current frame rate.

You can choose between the following text overlay sizes:

Size Text height Background height

Small 10 pixels 20 pixels
Medium 16 pixels 28 pixels
Large 21 pixels 36 pixels

It is also possible to display text when an action rule is triggered, see How to include overlay text in an action rule on page 25.

How to include overlay text

1. Go to Video > Video Stream and select the Image tab.

2. To include date and time, select Include date and Include time.

3. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online help .

4. Select size, color, and placement of the text string.

5. Click Save.

To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 45.

How to include overlay text in an action rule

1. Go to Video > Video Stream and select the Image tab.

2. Under Overlay Settings, select Include text.

3. Enter the modifier #D. When the rule is triggered, #D is replaced by the text specified in the action rule.

Additional text in this field will be displayed also when the action rule is not active.

4. Go to Events > Action Rules and create your action rule.

5. From the Actions list, select Overlay Text.

6. Enter the text to display in the Text field.

7. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.

About overlay images

An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to
the Axis product and then used to provide extra information or to mask a part of the image.

Image specifications:

• The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors.

• The image width and height, in pixels, must be exactly divisible by four.

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About video settings

• If you combine a text overlay with and image overlay, the text overlay always takes presidence over the overlay image in
height. A text overlay always stretches across the whole video image which means you cannot shrink the overlay strip to
make room for an image. For information about the different text overlay heights, see About overlay text.

To cover a part of the monitored area, use privacy masks. See About privacy masks on page 24.

How to upload an overlay image

1. Go to Video > Overlay Image.

2. Click Browse and browse to the file.

3. Click Upload.

4. The Transparency Settings page is now displayed:

- To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value
for the color. Example: To make white transparent, enter FFFFFF.

For more examples of hexadecimal values, see the online help .

- To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the
resolution used by the Axis product.

5. Click Save.

How to include an overlay image

1. Go to Video > Overlay Image.

2. Select the image to use from the Use overlay image list and click Save.

3. Go to Video > Video Stream and select the Image tab.

4. Under Overlay Settings, select Include overlay image at the coordinates.

5. To control the image’s position, enter the X (horizontal) and Y (vertical) coordinates. The X=0 and Y=0 position is
the top left corner. If a part of the image is positioned outside the video image, the overlay image will be moved so
that the whole image is visible.

6. Click Save.

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How to configure the live view window

How to configure the live view window

You can customize the live view window and alter it to suit your requirements. It is possible to define the following features of
the live view window.

• Default Live View Video. See Default Live View Video on page 27.

• Stream Profile. See page 24.

• Default Viewer for Browser. See page 27.

• Viewer Settings. See page 27.

• Action Buttons. These are the buttons described in About the controls in the live view window on page 13.

• User Defined Links. See page 28.

Default Live View Video

From Live View Config > Default Live View Video choose the video source displayed as the default on the Live View page. Each
video source can be renamed.

How to set default viewer for browsers

From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.

Browser Viewer Description

Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG).
QuickTime H.264.
Still image Displays still images only. Click the Refresh button in your browser to view a
new image.
Other browsers Server Push Recommended viewer for other browsers (Motion JPEG).
QuickTime H.264.
Still image Displays still images only. Click the Refresh button in your browser to view a
new image.

For more information, please see the online help .

About viewer settings

To configure options for the viewer, go to Live View Config > Viewer Settings.

• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video
image in your browser.

• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.

• Select Enable recording button to enable recording from the Live View page. This button is available when using the
AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See About AXIS Media Control
(AMC) on page 15.

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How to configure the live view window

About user-defined links

To display user-defined links in the live view window, select the Show custom link option, give the link a name and then enter the
URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.

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About detectors

About detectors

About camera tampering

Camera Tampering can generate an alarm when the camera is repositioned, or when the lens is covered, spray-painted or severely
de-focused. To send an alarm, for example via email, an action rule must be set up.

How to configure tampering detection

1. Go to Detectors > Camera Tampering.

2. Set the Minimum duration, that is the time that must elapse before an alarm is generated. Increase time to prevent
false alarms for known conditions that affect the image.

3. Select Alarm for dark images if an alarm should be generated when lights are dimmed or turned off, or if the lens is
sprayed, covered, or rendered severely out of focus.

4. Click Save.

How to configure an action rule for tampering alarm

1. Go to Events > Action Rules.

2. Click Add to set up a new action rule.

3. Enter a Name for the action rule.

4. Under Condition, select Detectors from the Trigger list.

5. Select Tampering from the list of detectors.

6. Optionally, select a schedule and set additional conditions.

7. Select the action. Example: To send an email, select Send Notification and select a Recipient from the list of defined
recipients.

Note
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not
have a duration and once it has been triggered it will not automatically return to its untriggered state.

For more information on actions rules, see About events on page 36.

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About applications

About applications

AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications
for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications

To find the user manuals for Axis applications, go to www.axis.com

Note
• Several applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memory resources when run in parallel. Verify
that the applications work together before deployment.

About application licenses

Some applications need a license to run. Licenses can be installed in two ways:

• Automatic installation — requires access to the Internet

• Manual installation — obtain the license key from the application vendor and upload the key to the Axis product

To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under
System Options > Support > System Overview.

How to upload and start an application

To upload and start an application:

1. Go to Setup > Applications.

2. Under Upload Application, click Browse. Locate the application file and click Upload Package.

3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.

4. Start the application. Go to Applications, select the application in the list of installed applications and click Start.

5. Configure the application. For instructions, see the documentation provided by the application vendor.

Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.

To generate a log file for the application, go to Applications. Select the application and click Log.

Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and
the application reconfigured.

If the Axis product’s firmware is upgraded, uploaded applications and their settings will remain unchanged, although this is not
guaranteed by Axis Communications. Note that the application must be supported by the new firmware. For information about
firmware upgrades, see How to upgrade the firmware on page 56.

If the Axis product is restarted, running applications will restart automatically.

If the Axis product is restored or reset to factory default, uploaded applications and their settings are removed. For information
about restoring the Axis product, see Maintenance on page 52. For information about factory default, see Reset to Factory Default
Settings on page 54.

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AXIS Video Motion Detection

AXIS Video Motion Detection

AXIS Video Motion Detection is an application that detects moving objects in the camera’s field of view. When a moving object
is detected, AXIS Video Motion Detection sends an alarm that can be used by the Axis product or by third-party software to
for example, record video or send a notification.

AXIS Video Motion Detection 3 is included with the Axis product and is available under Setup > Applications. To use AXIS Video
Motion Detection, the application must first be started. To avoid detecting unwanted objects, the application should be configured.
During configuration, visual confirmation can be used to help understand the effect of the different filters. When visual confirmation
is enabled, red polygons show which objects the application detects and green polygons show which objects the application ignores.

Considerations
Before using AXIS Video Motion Detection 3, take the following into consideration:

• Small and distant objects might not be detected.

• Detection accuracy may be affected by weather conditions such as heavy rain or snow.

• Make sure that the lighting conditions are within the Axis product’s specification. Add additional lighting if needed.

• Make sure that the camera is not subject to excessive vibrations. Vibrations might trigger false alarms.

Start and Stop the Application

To start the application, select it in the Installed Applications list on the Applications page and click Start.

To stop the application, select it in the list and click Stop.

Configure Application
Once installed, the application is available from Setup > Applications > Motion Detection 3 in the Axis product’s webpages. Go to
Settings and then click AXIS Video Motion Detection settings to open the application’s webpage.

The application is available from Setup > Applications > Motion Detection 3. Go to Settings and then click AXIS Video Motion
Detection settings to open the application’s webpage.

To configure AXIS Video Motion Detection 3, follow these steps:

1. Modify the size and position of the include area. This is the area in which moving objects will be detected. See Include
Area on page 32.

2. Optionally, add one or more exclude areas. Objects in an exclude area will be ignored. See Exclude Area on page 32.

3. Click Save to apply the changes.

4. Use visual confirmation to verify the settings. See Visual Confirmation on page 33.

5. If too many unwanted alarms are triggered, configure one or more of the ignore filters. See Ignore Filters on page 33.

After modifying a setting, click Save to apply the changes. The video stream will be restarted and it may take a few seconds
before the change is applied.

Multichannel Products
See www.axis.com for a list of products that support running the application on all channels simultaneously.

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AXIS Video Motion Detection

Note
• Running the application on several channels simultaneously may affect the product’s performance.
• To use the application on multiple channels, the application must be enabled and configured for each channel.
• To switch between channels, click on the tabs below the video image.
• To enable the application on a channel, switch to that channel and click Enable.
• It is recommended to only enable visual confirmation for one channel at a time. Make sure to disable visual confirmation
before starting configuring another channel.
• Clicking Save will save changes on all channels.

Include Area
The include area is the area in which moving objects will be detected. Objects moving outside the include area will be ignored.
The object will be detected also if only a part of the object is inside the include area.

Note
To modify the include area, Internet Explorer and AXIS Media Control (AMC) must be used.

The default include area is a square that covers the whole image. Click on the icon to highlight the area.

Use the mouse to reshape and resize the area so that it only covers the part of the image in which moving objects should be detected.
The default rectangle can be changed to a polygon with up to 20 corners.

• To add a new corner, click on the include area border. Drag the corner to the desired position.

• To remove a corner, right-click on the corner.

• To move a corner, click and drag the corner to the new position.

• To move the entire include area, place the mouse pointer inside the area. When the pointer changes shape, drag the
area to the new position.

• To select the include area, click on the border.

• To select an include area, click in the include area, or click on .

• To reset the include area to its default size, click Reset.

Exclude Area
An exclude area is an area in which moving objects will be ignored. Use exclude areas if there are areas inside the include area
that trigger a lot of unwanted detected objects. Up to 10 exclude areas can be used.

Note
To add and modify exclude areas, Internet Explorer and AXIS Media Control (AMC) must be used.

The default exclude area is a rectangle placed in the center of the image. Use the mouse to move, reshape and resize the area so that
it covers the desired part of the image. The default rectangle can be changed to a polygon with up to 20 points (corners).

• To add an exclude area, click Add.

• To add a new corner, click on the exclude area border. Drag the corner to the desired position.

• To remove a corner, right-click on the corner.

• To move a corner, click and drag the corner to the new position.

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• To move the exclude area, place the pointer inside the area and drag the area to the new position.

• To select the exclude area, click on the border.

• To remove an exclude area, select the area and then click Remove.

• To highlight the exclude areas, click on the icon.

Visual Confirmation
Visual confirmation is used to validate that the settings are correct, that is, that all objects that should be detected are detected.

Note
To use visual confirmation, Internet Explorer and AXIS Media Control (AMC) must be used.

When visual confirmation is enabled, all moving objects found by the application will be outlined. A red outline indicates that the
object is found and an alarm is triggered. A green outline indicates that the object is found but is ignored because it is not in the
include area or because of one of the ignore filters.

To enable visual confirmation:

1. Select the Enable visual confirmation option.

2. Click Save.

Note
• Visual confirmation is disabled after 15 minutes.
• After modifying a setting, click Save to apply the change. The video stream will be restarted and it may take a few seconds
before the change is applied.
• Enabling visual confirmation may introduce video latency and affect performance during configuration.

Ignore Filters
If AXIS Video Motion Detection 3 detects too many unwanted objects, start by modifying the include and exclude areas. If too many
objects are still detected, use one or more of the ignore filters.

Supported ignore filters:

• Short-lived objects — Used to ignore objects that only appear in the image for a short period of time

• Small objects — Used to ignore small objects

• Swaying objects — Used to ignore objects that only move a short distance

Ignore filters are applied to all moving objects found by the application and should be configured with care to ensure that no
important objects are ignored.

Only modify ignore filters if needed and use as few filters as possible. Enable and configure one filter at a time and use visual
confirmation to verify the settings before enabling another filter.

When configuring a filter, start with a small filter size, click Save and use visual confirmation to verify the settings.

Modify the filter values in small steps until the desired result is achieved.

Swaying Object
The swaying object filter is used to avoid triggering alarms for objects that only move a short distance. For example moving trees,
flags and their shadows. Use the filter if such objects cause a lot of false alarms. If the swaying objects in the scene are large, for
example large ponds or large trees, use exclude areas instead of the filter. The filter will be applied to all moving objects in scene. If a
value is set too high, important objects might not trigger an alarm.

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AXIS Video Motion Detection

When the swaying object filter is enabled and the application finds a moving object, the object will not trigger an alarm until it has
travelled a distance larger than the set filter value. If the alarm is used to start a recording, configure the pre-trigger time so that the
recording also includes the time the object moved in the scene before triggering an alarm.

To enable the filter:

1. Select the Swaying objects option.

2. Click on the icon to show the filter size in the image.

3. Use the mouse to adjust the filter size. Start with a small size. Objects moving a distance shorter than the distance from
the center of the cross to one of the arrowheads will be ignored. The filter can be moved to the location of a swaying
object to make it easier to adjust the size. Note that the filter will be applied to all objects in the image, not only to the
ones at the location where the filter is placed.

4. Click Save to apply the filter.

5. Use visual confirmation to verify the settings.

6. If the result is not satisfactory, increase the filter size in small steps.

The filter size can also be set by entering a value between 10 and 50 in the field. The value corresponds to the distance from the
center of the cross to one of the arrowheads. The value 100 implies that an object must travel from its initial point to one third of the
image width or height before being detected. The value 50 implies half that distance, that is, the object must travel a distance of
one sixth of the image width or height before being detected.

Short-Lived Object
The short-lived object filter is used to avoid triggering alarms for objects that only appear for a short period of time. For example light
beams from a passing car and quickly moving shadows. Use the filter if such objects cause a lot of false alarms.

When the short-lived object filter is enabled and the application finds a moving object, the object will not trigger an alarm until the
set time has passed. If the alarm is used to start a recording, configure the pre-trigger time so that the recording also includes the
time the object moved in the scene before triggering the alarm.

To enable the filter:

1. Select the Short-lived objects option.

3. Enter the number of seconds in the field. The number of seconds is the minimum time that must pass before the object
triggers an alarm. Start with a small number.

4. Click Save to apply the filter.

5. Use visual confirmation to verify the setting.

6. If the result is not satisfactory, increase the filter time in small steps.

Small Object
The small object filter is used to avoid triggering alarms for objects that are too small. For example, if only moving cars should trigger
alarms, the small object filter can be used to avoid triggering alarms caused by people and animals.

If using the small object filter, take into consideration that an object far from the camera appears smaller than an object close to the
camera. If the filter is set to ignore objects the size of a person, people that are close to be camera can still trigger alarms because
they are larger than the filter size.

To enable the filter:

1. Select the Small objects option.

2. Click on the icon to show the filter size in the image.

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AXIS Video Motion Detection

3. Adjust the filter size. Start with a small value. Moving objects that fit inside the rectangle will be ignored. The filter
displayed in the image can be moved to make it easier to compare the filter size with the size of objects in the image.
Note that the filter will be applied to all objects in the image, also to objects that are not located at the position of
the displayed filter.

4. Click Save to apply the filter.

5. Use visual confirmation to verify the settings.

6. If the result is not satisfactory, increase the filter size in small steps.

The filter size can also be set by entering the width and height in the fields. The width and height are the maximum width and
maximum height of the objects to ignore and are measured in percent of the image width and height. Values between 5 and 100
can be used.

Using the Application in an Action Rule

The following example shows how to configure the Axis product to record video when AXIS Video Motion Detection 3 detects motion.

1. Insert an SD card in the Axis product, or go to Setup > System Options > Storage in the Axis product’s webpages and
configure the product to use a network share.

2. Optionally, go to Setup > Video > Stream Profiles and create a stream profile to use for recording.

3. Go to Setup > Events > Action Rules and click Add to create a new action rule.

4. Configure other settings as required. For example, to only record video during certain time periods, select a Schedule.

5. Under Actions, select Record Video from the Type drop-down list.

6. Select the stream profile and storage device to use and configure the pre- and post-trigger times.

7. Make sure that the rule is enabled and then click OK.

Note
To appear in the Trigger list, the application must be started and its status must be Idle or Running.

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About events

About events

The event pages allow you to configure your product to perform actions when different events occur. For example, the product
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when
the action is triggered is called an action rule.

How to set up action rules

An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an
email notification. If multiple conditions are defined, all of them must be met to trigger the action.

For more information about available triggers and actions, see About triggers on page 36 and About actions on page 37.

To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using
additional conditions, all conditions must be met to trigger the action.

To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,
during which the trigger should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered
again during the post-trigger time, the recording time will be extended with another post-trigger time period.

For more information, see the online help .

About triggers
Available action rule triggers and conditions include:

• Applications – Use installed applications to trigger the rule. See About applications on page 30.

• Detectors

- Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback.
This can for example be used to send notifications.

- Tampering – Trigger the rule when tampering is detected. See About camera tampering on page 29.

- Video source connected – Trigger the rule when a sensor unit is connected to or disconnected from the main unit.

• Hardware

- Network – Trigger the rule if network connection is lost or restored. This can for example be used to start
recording to the SD card.

• Input Signal

- Manual Trigger – Trigger the rule using the Manual Trigger button in the Live View page. See About the
controls in the live view window on page 13. This can for example be used to validate actions during product
installation and configuration.

- Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for
example, be connected to buttons in the VMS user interface.

• Storage

- Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable,
removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance
notifications.

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About events

- Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger
can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to
record to the storage device. Note that, this trigger can be used only for edge storage recording status.

• System

- System Ready – Trigger the rule when the product has been started and all services are running. This can for
example be used to send a notification when the product restarts.

• Time

- Recurrence – Trigger the rule periodically. See How to set up recurrences on page 39. This can for example be
used to upload an image every 5 minutes.

- Use Schedule – Trigger the rule according to the selected schedule. See How to create schedules on page 39.

About actions
Available actions include:

• Overlay Text – Display an overlay text. See How to include overlay text in an action rule on page 25.

• Record Video – Record video to a selected storage.

• Send Images – Send images to a recipient.

• Send Notification – Send a notification message to a recipient.

• Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured
under System Options > Network > SNMP.

• Send Video Clip – Send a video clip to a recipient.

• Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during
product installation and configuration.

• WDR Mode – The WDR Mode can be turned on or off when the action rule is triggered.

How to add recipients

The product can send media files and messages to notify users about events. Before the product can send media files or notification
messages, you must define one ore more recipients. For information about available options, see About recipient types on page 37.

To add a recipient:

1. Go to Events > Recipients and click Add.

2. Enter a descriptive name.

3. Select a recipient Type.

4. Enter the information needed for the recipient type.

5. Click Test to test the connection to the recipient.

6. Click OK.

About recipient types

The following recipient types are available:

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About events

Recipient types Use with action Notes

Email Send Images An email recipient can contain multiple email addresses.

Send Notification

Send Video Clip

FTP Send Images

Send Video Clip

HTTP Send Images

Send Notification

Send Video Clip

HTTPS Send Images Encrypted file transfer using HyperText Transfer Protocol
Secure (HTTPS).
Send Notification
Specify login information for the HTTPS server and validate
Send Video Clip the server’s certificate. If there is a proxy between the Axis
product and the HTTPS server, also specify the proxy settings.
Network Share Send Images A network share can also be used as a storage device for
recorded video. Go System Options > Storage to configure
Send Video Clip a network share before setting up a continuous recording or
an action rule to record video. For more information about
storage devices, see Storage on page 51.
TCP Send Notification

How to set up email recipients

Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and
authentication used by, for example, a corporate email server.

Note
Some email providers have security filters that prevent users from receiving or viewing large attachments, from receiving
scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked email accounts.

To set up an email recipient using one of the listed providers:

1. Go to Events > Recipients and click Add.

2. Enter a Name and select Email from the Type list.

3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.

4. Select the email provider from the Provider list.

5. Enter the user ID and password for the email account.

6. Click Test to send a test email.

To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see
About certificates on page 44.

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About events

How to create schedules

Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside
office hours. Use one of the predefined schedules or create a new schedule as described below.

To create a new schedule:

1. Go to Events > Schedules and click Add.

2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.

3. Click OK.

To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

How to set up recurrences

Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.

To set up a recurrence:

1. Go to Events > Recurrences and click Add.

2. Enter a descriptive name and recurrence pattern.

3. Click OK.

To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then
select the recurrence from the second drop-down list.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

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About recordings

About recordings

The Axis product can be configured to record video continuously or according to an action rule:

• To start a continuous recording, see page 41.

• To set up action rules, see page 36.

• To access recordings, see How to find recordings on page 40.

• To play recordings, see How to play recordings on page 40.

• To export a recording as a video clip, see How to export a video clip on page 41.

• To configure camera controlled storage, see Storage on page 51.

How to find recordings

Recordings stored on the SD card or network share can be accessed from the Recordings > List page. The page lists all recordings on
the storage device and shows each recording’s start date and time, duration and the event that triggered the recording.

Note
The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is
configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according
to the product’s time zone. Date and time settings are configured under System Options > Date & Time, see Date & Time
on page 45.

To find a recording, follow these steps:

1. Go to Recordings > List.

2. To reduce the number of recordings displayed, select the desired options under Filter:

Recording time – List recordings that started between the From and To times.

Event – List recordings that were triggered by a specific event. Select continuous to list continuous recordings.

Storage – List recordings from a specific storage device.

Sort – Specify how recordings should be sorted in the list.

Results – Specify the maximum number of recordings to display.

3. To apply the filters, click the Filter button. Some filters may take a long time to complete.

4. The recordings are displayed in the Recording list.

To play a recording, select the recording and click Play. See also How to play recordings on page 40.

To view detailed information about a recording, select the recording and click Properties.

To export a recording or a part of a recording as a video clip, select the recording and click Export. See also How to export a
video clip on page 41.

To remove a recording from the storage device, select the recording and click Remove.

How to play recordings

Recordings on the SD card or network share can be played directly from the Axis product’s web pages.

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About recordings

To play a recording, follow these steps:

1. Go to Recordings > List.

2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply
the filters. See also How to find recordings on page 40.

3. Select the recording and click Play. The recording will be played in a new browser window.

How to export a video clip

Recordings on the SD card or network share can be exported as video clips. You can export a complete recording or a part of a
recording.

Note
The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File
Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/support/downloads

To export a video clip, follow these steps:

1. Go to Recordings > List.

2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply
the filters. See also How to find recordings on page 40.

3. Select the recording and click Export. The Export Recording dialog opens.

4. By default, the complete recording is selected. To export a part of the recording, modify the start and stop times.

5. Optionally, enter a file name for the recording.

6. Click Export.

Note
Recordings can also be exported from the playback window.

About continuous recording

The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage
on page 51. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a
new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they
are removed manually or through automatic removal of old recordings.

To start a continuous recording, follow these steps:

1. Go to Recordings > Continuous.

2. Select Enabled.

3. Select the type of storage device from the Storage list.

4. Select a Stream profile to use for continuous recordings.

5. Click Save to save and start the recording.

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About languages

About languages

Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click
the Upload Language button. Select the new language from the list and click Save.

Note
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to
English.
• Clicking the Restore button on the Maintenance page will not affect the language.
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,
upload an updated language file.
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.

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About system options

Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means
that anybody may access the Live View page.

The user list displays authorized users and user groups (access levels):

• Viewers have access to the Live View page

• Operators have access to all settings except:

- creating and modifying privacy mask settings

- uploading applications and language files

- any of the settings included in the System Options

• Administrators have unrestricted access to all settings. The administrator can add, modify and remove other users.

Note
Note that when the option Encrypted & unencrypted is selected, the webserver will encrypt the password. This is the default
option for a new unit or a unit reset to factory default settings.

Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configured to use this functionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be
made before using the Axis product.

ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability
between different vendor products, increased flexibility, reduced cost and future-proof systems.

By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication
with the product. For more information see www.onvif.org

IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.

The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).

HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.

The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.

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To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
certificates. See About certificates on page 44.

To enable HTTPS on the Axis product:

1. Go to System Options > Security > HTTPS

2. Select an HTTPS certificate from the list of installed certificates.

3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.

4. Set the HTTPS Connection Policy for the different user groups.

5. Click Save to enable the settings.

To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol
and http:// for the HTTP protocol.

The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.

IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).

To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.

In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:

• a CA certificate to authenticate the authentication server.

• a CA-signed client certificate to authenticate the Axis product.

To create and install certificates, go to System Options > Security > Certificates. See About certificates on page 44.

To allow the product to access a network protected by IEEE 802.1X:

1. Go to System Options > Security > IEEE 802.1X.

2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.

3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.

4. Check the box to enable IEEE 802.1X and click Save.

Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
server. See Date & Time on page 45.

About certificates
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates
can be used with the Axis product:

Server/Client certificates - To authenticate the Axis product. A Server/Client certificate can be self-signed or issued by a Certificate
Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.

CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is
connected to an IEEE 802.1X protected network. The Axis product is shipped with several preinstalled CA certificates.

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Note
• If the product is reset to factory default, all certificates, except preinstalled CA certificates, will be deleted.
• If the product is reset to factory default, all preinstalled CA certificates that have been deleted will be reinstalled.

How to create a self-signed certificate

1. Go to Setup > System Options > Security > Certificates.

2. Click Create self-signed certificate and provide the requested information.

How to create and install a CA-signed certificate

1. Create a self-signed certificate, see How to create a self-signed certificate on page 45.

2. Go to Setup > System Options > Security > Certificates.

3. Click Create certificate signing request and provide the requested information.

4. Copy the PEM-formatted request and send to the CA of your choice.

5. When the signed certificate is returned, click Install certificate and upload the certificate.

How to install additional CA certificates

1. Go to Setup > System Options > Security > Certificates.

2. Click Install certificate and upload the certificate.

Date & Time

The Axis product’s date and time settings are configured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.

• Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 48.

If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 47.

• Set manually – Allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the
predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and
time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.

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Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.

IPv4 Address Configuration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 54) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6 Address Configuration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 46.

The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional
two minutes.

To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.

Pinging the product is still possible when the service is disabled.

Assign IP Address Using ARP/Ping

The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.

1. Acquire a free static IP address on the same network segment as the computer.

2. Locate the serial number (S/N) on the product label.

3. Open a command prompt and enter the following commands:

Linux/Unix syntax

arp -s <IP address> <serial number> temp

ping -s 408 <IP address>

Linux/Unix example

arp -s 192.168.0.125 00:40:8c:18:10:00 temp

ping -s 408 192.168.0.125

Windows syntax (this may require that you run the command prompt as an administrator)

arp -s <IP address> <serial number>

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ping -l 408 -t <IP address>

Windows example (this may require that you run the command prompt as an administrator)

arp -s 192.168.0.125 00-40-8c-18-10-00

ping -l 408 -t 192.168.0.125

4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.

5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.

6. Open a browser and type http://<IP address> in the Location/Address field.

For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support
web at www.axis.com/support

Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.

AXIS Video Hosting System (AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting

The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service
is enabled by default. To disable, clear the Enable AVHS box.

One-click enabled - Press and hold the product’s control button (see ) for about 3 seconds to connect to an AVHS service over the
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered, the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient or possible to
use the one-click installation.

AXIS Internet Dynamic DNS Service

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

Note
AXIS Internet Dynamic DNS Service requires IPv4.

Advanced TCP/IP Settings

DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

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Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.

NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

Host Name Configuration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

Select Use the host name to set the host name manually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help .

Link-Local IPv4 Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the same time.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.

HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to
the default setting, which is 443, any port in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see HTTPS on page 43.

NAT traversal (port mapping) for IPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to
the product.

NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

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Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,
Broadband router, Broadband sharing device, or a software such as a firewall.

Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM.
Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP).

Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router is selected.

Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the
port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.

Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not
support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.

FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.

Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.

RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note
H.264 video streams will not be available if the RTSP server is disabled.

SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help .

QoS (Quality of Service)

QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.

The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark different types of traffic.

SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.

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AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related
issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to
www.axis.com/support

To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.

Depending on the level of security required, select the version on SNMP to use.

Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.

Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.

Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.

The following traps are available:

• Cold start

• Warm start

• Link up

• Authentication failed

Note
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

To use SNMP v3, HTTPS must be enabled, see HTTPS on page 43. To enable SNMP v3, check the box and provide the initial user
password.

Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings on page 54.

UPnPTM
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.

UPnPTM can be disabled under System Options > Network > UPnP.

RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.

The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only
certain IP addresses and port numbers should be used.

Select Always Multicast Video to start multicast streaming without opening an RTSP session.

Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.

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Bonjour can be disabled under System Options > Network > Bonjour.

Storage
About SD cards
NOTICE
NO TICE
To prevent data corruption, the SD card should be unmounted before removal.

Note
For SD card recommendations see www.axis.com

The Axis product supports SD/SDHC/SDXC cards.

The following SD card file systems are supported:

• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access
data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.

• vFAT — supported by most operating systems for personal computers.

The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.

If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.

To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings
older than and select the number of days or weeks.

To stop writing to the card and protect recordings from being removed, select Lock under General Settings.

How to mount and unmount the SD card

NOTICE
NO TICE
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.

The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual
mount is only required if the card has been unmounted and not ejected and re-inserted.

To unmount the SD card:

1. Open the Axis product’s webpages and go to Setup > System Options > Storage.

2. Click SD Card.

3. Click Unmount.

4. The card can now be removed.

How to format the SD card

NOTICE
NO TICE
Formatting the SD card will remove all data and recordings stored on the card.

The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and
an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the
card will automatically be formatted to ext4.

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Important
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted
into the Axis product.

To enable automatic formatting, follow these steps:

1. Open the Axis product’s webpages and go to Setup > System Options > Storage.

2. Click SD Card.

3. Under General Settings, select Autoformat to.

4. Click OK to save settings.

An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the
SD card, follow these steps:

1. Insert the SD card in the SD card slot.

2. Open the Axis product’s webpages and go to Setup > System Options > Storage.

3. Click SD Card.

4. Click Format and select the desired file system.

5. Click OK to start formatting the card.

Network Share
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for
recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to
www.axis.com/products/axis-companion/support-and-documentation

Note
For NAS recommendations see www.axis.com

To add a network share:

1. Go to System Options > Storage.

2. Click Network Share.

3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.

4. Enter the name of the share in the Share field. Sub folders cannot be used.

5. If required, select The share requires login and enter the user name and password.

6. Click Connect.

To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.

To avoid filling the share, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings
older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under General Settings.

Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

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Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.

Note
A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

• the boot protocol (DHCP or static)

• the static IP address

• the default router

• the subnet mask

• the system time

• the IEEE 802.1X settings

Note
If the Axis product is restored, uploaded applications and their settings are removed.

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 54.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see How to upgrade the firmware on page 56.

Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.

See also Troubleshooting on page 56.

System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information
that can be found here includes firmware version, IP address, network and security settings, event settings, image settings
and recent log items.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a server report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The access log can also be configured to list all connections to the
product (see below).

View Server Report - Provides information about the product status in a pop-up window. The access log is automatically included
in the server report.

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Download Server Report - Creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include
snapshot from Live View option to include a snapshot of the product’s Live View. The .zip file should always be included when
contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.

NOTICE
NO TICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 54.

For more information, see www.axis.com/developer

File Upload
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.

Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the uploaded file.

Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from
this page.

To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance with this feature.

Reset to Factory Default Settings

Important
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP
address, to the factory default values.

Note
The installation and management software tools are available from the support pages on www.axis.com/techsup

For products with multiple IP addresses channel 1 will have the address 192.168.0.90, channel 2 will have the address
192.168.0.91 and so on.

To reset the product to the factory default settings:

1. Disconnect power from the product.

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2. Press and hold the control button and reconnect power. See Hardware overview on page 7 .

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90

5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance and
click Default.

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Troubleshooting

Troubleshooting

How to check the current firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

How to upgrade the firmware

Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.

Note
• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after
the upgrade, wait 10 minutes even if you suspect that the upgrade has failed.
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always
read the upgrade instructions and release notes available with each new release before upgrading the firmware.

1. Download the latest firmware file to your computer, available free of charge at www.axis.com/support

2. Go to Setup > System Options > Maintenance in the product’s webpages.

3. Under Upgrade Server, click Browse and locate the file on your computer.

4. Click Upgrade.

5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

6. Go to Setup > Basic Setup to verify the firmware upgrade.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Symptoms, possible causes and remedial actions

Problems upgrading the firmware
Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware. Check the firmware
file and try again.

Problems setting the IP address

When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address
Using ARP/Ping on page 46.
The product is located on a If the IP address intended for the product and the IP address of the computer used to access the
different subnet product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.

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Troubleshooting

The IP address is being used Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
by another device window, type ping and the IP address of the product):

• If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
with another device on the This means that if the same default static IP address is also used by another device, there may
same subnet be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings.
See Reset to Factory Default Settings on page 54.
The IP address has been IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
network. Identify the product using its model or serial number, or by the DNS name (if the name
has been configured).

If required, a static IP address can be assigned manually. For instructions, see the document Assign
an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support.
Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X synchronized with an NTP server. See Date & Time on page 45.

The product is accessible locally but not externally

Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 48. The router must support UPnPTM.
Firewall protection Check the Internet firewall with your network administrator.
Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.

Problems with streaming H.264

Problems with AXIS Media To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
Control (Internet Explorer controls. Also, make sure that AXIS Media Control is installed on your computer.
only)
No H.264 displayed in the Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client Control Panel (streaming tab). See About AXIS Media Control (AMC) on page 15.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

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Troubleshooting

Poor rendering of H.264 Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images downloaded from the manufacturer’s website.
Color saturation is different Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG information.
Lower frame rate than See Performance considerations on page 59.
expected
Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only
key frames.

Lower the image resolution.

Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
might lower the maximum resolution depending on the product used and capture modes available.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure Contact your Axis reseller.

Product does not start up

Product does not start up If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.

Video and image problems, general

Image unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.

Storage and disk management problems

Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.

For information on how to set up a storage disruption alarm, see About events on page 36.
Video cannot be recorded Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.

NOTICE
NO TICE
Formatting the card will remove all content, including all recordings, from the SD card.

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AXIS F34 Main Unit

Technical specifications

Technical specifications

To find the latest version of the datasheet, go to www.axis.com > product > Support & Documentation.

Connectors
Power Connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant
limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output
current limited to ≤5 A.

Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.

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User Manual Ver. M5.3
AXIS F34 Main Unit Date: September 2017
© Axis Communications AB, 2015 - 2016 Part No. 54751