SURESH KUMAR.P.
M
IT Infrastructure Management
[email protected] / [email protected]
Cell: 09840366013/ 09094216499
Key Skills
IT Infrastructure Management
Profile Summary
● A competent professional with nearly 18 years of experience in IT
Transition Operations Infrastructure Management, Data centre management, IT
Operations, Service Deliver Management, Client Servicing and
Delivery Management Project Management.
● 18 years of experience in IT Infrastructure Management
Network Operations
● 4 year – Infrastructure Management
● 2 year - Security Implementation (Cloud, Server & Network)
IT Service Management ● 6 Year – Server & Network Management
● 2 year – Network Support
Project Management ● Certified Azure Administrator, ITILv3, Prince2 PMP. CCNA, MCSE.
● Training attended – Azure & AWS Cloud, ISO-27001 Internal Auditor, GDPR,
Disaster Recovery DPO.
● Hands on experience in End to End IT Infrastructure & security
IT Security management like Infra Capacity management, Inventory
Management, Contract Renewals & Management, Budget Planning &
ISO Compliance Control, Vendor Management, Process, Audit & Innovation, MIS Reports &
Bills Verifications
● Hands-on experience of working in IT /ITES / Software
development and BPO domains at various positions like System
Administrator, Senior Network Administrator, VOIP Telephony Administrator
and Manager – Infrastructure
● Skills in managing teams like Performance review Goals settings and align
with organization goals.
Raamco & RG Secova
Texmo
Systems as eServices Pvt.
Industries as
Customer Support Ltd. As Manager
Electrical Trainee
Jan’00- Oct’01 Engineer Infrastructure
Jan’00- Oct’01 Oct’04- till date
Sep ’97- Apr’99 Nov’01- Dec’02 Jan’03- Sep’04 Oct’04- July’19 Aug’19- till
Sep ’97- Apr’99 Nov’01- Dec’02 Jan’03- Sep’04 July 19date
OOct’04- tillOct’04-
date
Intel Link Systems CMS Computers Integra Software
as Technical Ltd. As Customer Services as Sr
Support Engineer Engineer Manager
O
Education
● BCA from Madras University, Chennai in 2006
● DEEE from Ramu Seetha Polytechnic, Kariapatti in 1997
Key Result Areas:
IT Infrastructure & Network Management
● Setting up and managing datacentre operations and services with optimal staff, which installs, maintains,
monitors, analyses, and troubleshoots datacentre operational activities across multiple locations.
● Ensuring the client requirements are met in terms of hardware, software, services, providers, configurations which
is in-line with the security standards
● Windows Server Infrastructure implemented and managing in VMware 6.0
● Managing the installation and configuration for Microsoft Active Directory with multiple domains and exchange
server configurations
● Designed and deployed the capacity management process to suite the dynamic growth of the organization and
to deliver the services timely and efficiently
● Managing the installation and maintenance of Voice / Telephony networks using Avaya and Cisco on virtualization
environment (VMWARE)
● Managing and guiding the Infrastructure team to accomplish their projects and day-to-day tasks and maintaining
IT infrastructure SLA
● Experience in Hybrid Cloud, and implement & managing and migrating to Azure Cloud.
● Successfully managed the major program on infrastructure migration from once facility to another without having
any business disruption
● Established helpdesk process to provide value added services including application support.
● Managing the installation, configuration of perimeter firewalls, Routers, SBC and switches in datacentres and
delivery centres around the globe.
● Managing the overall administration of LAN, WAN systems involving design of network layouts,
configuration and maintenance of application servers and databases.
● Planning, Commissioning and Monitoring of WAN, LAN Links with failovers using MPLS, ILL, VPN and Leased lines
across locations..
● Deploying companywide security policy for Desktop, server, network management and Remote access
management.
● Formulating strategy to reduce cost.
Client Relationship & Team Management
● Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality
norms.
● Building & maintaining healthy business relations with ensuring maximum customer satisfaction by achieving
delivery & quality norm.
● Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation
between team members.
● Conducting weekly ticket review meeting with team, 1 to 1 meet with team members and review their
performance regularly.
● Determining training needs of employees & conducting suitable training programs to enhance their skills leading
to increased productivity.
● Organizing and conducting training and development programs, in association with internal trainers.
Information Security Management
● Ensuring all the Security Incidents are captured and root cause analysis done for all the captured security incidents
with appropriate corrective and preventive actions
● Ensuring all the critical assets are captured and a DR is in place for those critical assets. Coordinating with all the
teams for a comprehensive BCP testing
● Ensuring that all security requirements are met as mentioned in clients SOW and security related (HIPAA / ISO)
● Streamlining operation procedures and advising management to adopt modern techniques, which help
organization to maintain flawless system.
Work Experience
Since Aug’2019 – Till now
Integra Software Services, Pondicherry as Sr Manager –IT
Responsibilities:
● Managing and guiding the Infrastructure team to accomplish their projects and day-to-day tasks and maintaining
IT infrastructure SLA
● Experience in Hybrid Cloud, and implement & managing and migrating to Azure Cloud.
● Overall Accountable for IT Support Function
● Developing and managing IT Budget with considerable savings
● Driving continual improvement project and achieving targeted savings
● Review of license utilization, Ensure software compliance
● Conduct product and vendor evaluations ensuring cost effective technologies implementation.
● Ensuring 99.95% uptime of all critical IT infrastructure.
● Business continuity planning – developing and deploying BCM strategies
● Significantly contributing expertise regarding complex problem resolution, solution design and troubleshooting in
the area of network and server infrastructure and database and file system, customer support and data centre
and cloud/SAAS management
● Review of IT critical Activities for effectiveness and improving efficiency
● IT resources skills enhancement and Man power optimization
● Information security enforcement to IT infrastructure & application (on-Premises & Cloud)
● Align IT Support Services against business goal.
Oct’2004 – July 2019
Secova e Services Pvt. Ltd., Chennai as Manager –Infrastructure
Responsibilities:
● Managing and handling P1 tickets escalation from Window server & Network administration team.
● Performing various activities like system, network, exchange server, vendor, security and telephony management
● Implementing and maintaining of active directory, exchange server 2007 & 2013, SQL servers, FTP, SFTP, DNS,
DHCP and Terminal Server
● SPOC for infrastructure services internal and external clients.
● Azure Knowledge in Resource Group, Virtual Machine creation, Virtual Network, Load Balancers, Storage, Virtual
Network Gateways, CDN, Network security Group, VPN, Migration.
● Implementing and maintaining the security through SonicWALL NSA series firewall.
● Collaborating with other teams across the globe to maintain ISO27001:2013 certification standard and controls
and focus on continual improvements of the process.
● Identifying business critical assets across organization and their risks and implementing appropriate controls to
mitigate those risks to ensure business continuity
● Coordination with IT teams for Internal audits and scheduling surveillance and re-certification audit with external
certification body to maintain ISO27001:2013 certification status
● Responsible for achieving of IT Infrastructure team’s SLA targets and continuous process improvement through
regular team reviews and motivations through rewards and recognitions.
● Implementing and maintaining the Network Infrastructure with Brocade Series switches and communication links,
MPLS, IPVC, MIS, ILL, wireless.
● Identifying client infrastructure requirements and security requirements and implement those requirements and
meeting the SLAs committed to the clients
● Maintaining organization IT and network infrastructure including VMWARE, EMC, AVAMAR, CISCO and AVAYA
● Maintaining access control to all in-house developed CRM application and production databases and their backup
and replication across DR site
● Identified critical IT assets, built and configured failover for those assets to ensure business continuity and DR is
in place
● Implementing and maintaining AVAYA, Cisco UCCX Telephony Administration,
● Implementing and maintaining Callcenter call flow (vector programming) and management through AVAYA
Communication Manager.
● Callcenter Reports management through CMS13, CUIC .
● Designing and maintaining the Information technology division of the company and managing Datacenter
operations and collaborating with HQ and delivery centers in USA.
Projects involved and Handled
● Active Directory Migration 2003 to 2008r2 to 2012.
● Office communicator Lync 2010 to 2013 communicator migration
● Exchange server 2007 to 2013 migration
● Fileserver Migrations
● SQL server Migration from SQL server 2000 to 2005, 2008r2
● Brocade Foundry switch implementation
● MPLS Carrier transition from TATA to AT&T
● IP Address scheme change
● Internet Router change
● MPLS network Disaster Recovery planning and implementation
● Telephony Up gradation: AVAYA S8300 to S8800 Media server Up-gradation
● AVAYA media gateway Up gradation: AVAYA G700 to G450
● TDM Trunks to SIP Trunk Migration
● NICE perform 3.2 to 4.1 implementation
● Avaya 6.3 to Cisco UCCX Telephony migration
● Telephony Migration: from MITEL to AVAYA – On site implementation in USA.
Facility Moving Projects
● Chennai Office Relocation from Alwarpet to Guindy
● US Office Relocation from Costa Mesa to Newport Beach
● US Data centre Relocation from El Segundo to Hawthorne
Previous Experience
Jan’2003-Sep’2004
CMS Computers Ltd., Chennai as Customer Engineer
Client: CRIS-PRS (Railway Passenger Reservation System), Chennai
Responsibilities:
● Managing Railway reservation network for south India.
● Managing Chennai location reservation counter network and peripherals.
Projects Handled
● IP Address changes for Network equipment in south India
● New Network connectivity establishment for two more location
Nov’2001 to Dec’2002
Raamco & RG Systems, Chennai as Customer Support Engineer
Responsibilities:
● Installing OS, Application for home user and office.
● On call support provided for end users.
Jan ’2000- Oct ’2001
Intel Link Systems, Chennai as Technical Support Engineer / System Administrator
Responsibilities:
● Installing OS, Application for home user and office.
● On call support provided for end users.
Sep ’97- Apr ’99
Texmo Industries, Coimbatore as Electrical Trainee
Responsibilities:
● ISI standard testing for industrial motor and pumps.
● Quality testing for Motor and pumps.
International Certifications
Merit of having various certifications like:
● Cisco Certified Network Associate (CCNA)
● Microsoft Certified Professional (MCP)
● Microsoft Certified Systems Administrator (MCSA)
● Microsoft Certified Systems Engineer. (Windows 2003) MCSE
● Microsoft Certified Technology Specialist. (Windows 2008)MCTS
● Microsoft Azure Administrator - AZ - 104
● ITILv3
● Prince2- Practitioner
● GDPR
Trainings Attended
● Successfully attended various training sessions like:
● Avaya Communication Manager 3.5.NICE Interactions.
● Avaya Communication server & Nice loggers
● Avaya Call Management Systems
● ISO 27001 ISMS
● HIPAA and Various Compliance Training
● BS7799: Information Security Management System
● Leadership Development Program
Technical Skills
Server : Microsoft Windows NT/ 2000 /2003 / 2008 / 2012 Server series.
Applications : Active Directory, IIS, WSUS, SFTP, PGP, MacAfee EPO, SQL 2000/2005/2008.
Network : SIP, MPLS, ISDN, PRI, BRI, TDM T1, Managed Data Center services.
Messaging : MS-Exchange 2007, 2013 on premises
Telephony : AVAYA 6.3, CMS R13, NICE 3.0, 3.2.4.1, Cisco UCCX 11.5, Cisco IVR, Calabrio.
Avaya : S8300, S8500,S8800, G700, G450, Unified messaging, AUDIX, AES, SES, CMS, NICE
Switches : Cisco / HP / Brocade
Firewall : Cisco PIX, ASA 5505, ASA 515, Sonicwall NSA 2500 series
Backup Tools : Symantec Netbackup / VERITAS / Dell AVAMAR / NT Backup
Monitoring : Solar Winds, Whatsup Gold, PRTG, MRTG. Cisco Prime
Servers : Dell Power Edge, IBM, SUN, Compaq, HP Proliant
Desktops : Compaq, DELL, IBM, HP and a wide variety of others
Client O/S : Windows 7, 8, 10, 2008, 2012, 2016
Personal Details
Date of Birth: 10th June 1979
Languages Known: Tamil and English
Address :
#S2 Janani’s Vaibogam Appartment,
77, Konda Reddy Street,
Reddiyarpalayam
Pondicherry - 605010
