Share Unit 3 HRM
Share Unit 3 HRM
Training
The term training refers to the acquisition of knowledge, skills, and competencies as a result
of the teaching of vocational or practical skills and knowledge that relate to specific useful
competencies. It forms the core of apprenticeships and provides the backbone of content at
basic training required for a trade, occupation or profession, observers of the labor-market
maintain, upgrade and update skills throughout working life. People within many professions
Training usually refers to some kind of organized (and finite it time) event — a seminar,
workshop that has a specific beginning data and end date. It’s often a group activity, but the
word training is also used to refer to specific instruction done one on one.
manager pairsup a relatively new employee with a more experienced employee to help the
new employee learns about the job, that’s really employee development. If a manager coaches
and employee in an ongoing way, that’s employee development. Or, employees may rotate
job responsibilities to learn about the jobs of their colleagues and gainexperience so
In other words employee development is a broader term that includes training as one, and
only one of its methods for encouraging employee learning. The important point here is that
different activities are better for the achievement of different results. For example, if the
desire is provide an employee with a better understanding of how the department works, job
rotation might work very well. If the goal is to improve the employee’s ability to use a
computer based accounting package direct training would be more appropriate than, let’s say,
job rotation.
Need for Employee Training
Training of employees takes place after orientation takes place. Training is the process of
enhancing the skills, capabilities and knowledge of employees for doing a particular job.
Training process moulds the thinking of employees and leads to quality performance of
1) New candidates who join an organization are given training. This training familiarizes
them with the organizational mission, vision, rules and regulations and the working
conditions.
2) The existing employees are trained to refresh and enhance their knowledge.
3) If any updations and amendments take place in technology, training is given to cope up
with those changes. For instance, purchasing new equipment, changes in technique of
production, computer impartment. The employees are trained about use of new
4) When promotion and career growth becomes important. Training is given so that
employees are prepared to share the responsibilities of the higher level job.
Training needs can be assessed by analyzing three major human resource areas: the
organization as a whole, the job characteristics and the needs of the individuals. This analysis
Begin by assessing the current status of the company how it does what it does best and the
abilities of your employees to do these tasks. This analysis will provide some benchmarks
against which the effectiveness of a training program can be evaluated. Your firm should
know where it wants to be in five years from its long-range strategic plan. What you need is a
training program
to take your firm from here to there. Second, consider whether the organization is financially
committed to supporting the training efforts. If not, any attempt to develop a solid training
This type of training also known as job instruction training is most commonly used as a
method. Under this method, the individual is placed on a regular job & taught the skills
1. Job Rotation
It involves the movement of the trainee from one job to another. The trainee receives job
knowledge & gains experience from his supervisor or trainer. This type of training gives an
opportunity to the trainee to understand the problem of employees on other jobs & respect
them.
2. Coaching
The trainee is placed under a particular supervisor who functions as a coach in training the
individual. The supervisor provides feedback to the trainee on his performance & offers him
3. Job Instruction
This method is also known as step-by-step training. Under this method, the trainer explains to
the trainee the way of doing the jobs, knowledge & skill and allows him to do the job. The
trainer appraises the performance, provides information & corrects the trainees.
4. Committee Assignment
Under this method, a group of trainees is given and asked to solve an actual organizational
problem. The trainees solve the problem jointly and develop teamwork.
Off-the-Job Methods
Under this method of training, the trainee is separated from the job situation and his attention
is
focused on learning the material related to his future job performance.
1. Vestibule training
In this method, actual work conditions are simulated in a classroom. Material files and
needed equipment are also used in training. This type is used for training personnel for clerical
2 Role-Playing
situation. This method of training involves action doing the practice. This method is mostly
3. Lecture Method
The lecture is a traditional & direct method of instruction. The instructor organizes the
material & gives it to a group of trainees in the form of a talk. This is beneficial to train a
4. Conference
It is a method for clerical, professional & supervisory personnel. This involves a group of
people who put forth ideas, examine & share facts, ideas assumptions & draw a conclusion.
the success of this method depends on the leadership qualities of the person who leads the
group.
Performance management
managers and their employees to ensure the achievement of the strategic objectives of the
organization.
The definition of performance management has evolved since it first appeared as a concept.
management. The goal is to ensure that employees are performing efficiently throughout the
year, and in the process, address any issues that may arise along the way that affect employee
performance.
“Most workers perceive their organization’s performance management approach as
confusing, subjective, and infrequent,” said Kathi Enderes Opens a new window (vice
president, Talent, and Workforce Research Leader) and Matthew Shannon Opens a new
window (senior research analyst) at Bersin, Deloitte Consulting LLP, in an exclusive with
HR Technologist.
This is the current state of performance management. However, it doesn’t have to be that
way. Automation now plays a significant role in performance management, and many of the
managed. This is the age of continuous performance management Opens a new window, and
few firms performance appraisal is used in measuring and improving individual as well as
organisational performance. The most common issue with performance appraisal is that a lot
is expected from one form of performance appraisal system plan. For instance, a plan that is
strategically designed to improve and develop employee skills may not be used in deciding
firm so that it is easy to identify the potentials of who deserves to be promoted or have
any area to improve. Performance appraisal also helps in revealing if there is insufficient
number of workers. An appraisal system should be designed and planned after considering
can determine the performance potential on an applicant. Studies show that successful
employees display specific behavioral traits while performing tasks. The data processed
through performance evaluation help in setting standards for behavioral interviews. In
the process of selection, the employee rating can also be used as a variable against which
3) Training and Development: Training and development is crucial for any employee as it
acts as way to communicating what is expected and how. Performance appraisal helps in
drawing attention to these specific needs of training. For example, if an employee’s job
involves the skill of creative writing and by the process of evaluation it reveals that he or
she lacks in it or has poor knowledge about it, the employee will need appropriate training
action, they need the necessary training to deal with this problem. Hence, identifying
deficiencies and obstacles can be overcome by training and development sessions which
develop and improve individual’s skills allowing them to perform better. An appraisal
process does not train and develop individuals but determines the training needed by
providing data.
cycle in which an individual sets profession goals and means to achieve them throughout
his or her lifetime. However, career development is a more formal approach used by
its weaknesses and strengths. The data is also useful to counsel junior staff member and
dealing with wage or salary regulations. It is believed that organisations should reward
performance appraisal systems and award the efficient workers. This not only increases
performance but
also keeps employees motivated to achieve better in future.
information used in making decision about the internal employee relations i.e promotion,
demotion, transfers and dismisses etc. For example, performance appraisal data are also
used for decisions in several areas of internal employee relations, including promotion,
demotion, termination, layoff, and transfer. Also, an employee’s performance in one job
may be useful in determining his or her ability to perform another job on the same level,
potential as they appraise his or her job performance. Although past behaviors may be a
good predictor of future behaviors in some jobs, an employee’s past performance may not
accurately indicate future performance in other jobs. The best salesperson in the company
may not have what it takes to become a successful district sales manager, where the tasks
are distinctly different. Similarly, the best systems analyst may, if promoted, be a disaster
management jobs. Recognition of this problem has led some firms to separate the
1) 720-Degree Feedback
You could say that this method doubles what you would get from the 360-degree
feedback! The 720-degree feedback method collects information not only from within the
organization but also from the outside, from customers, investors, suppliers, and other
financial-related groups.
intelligence, mental alertness, and administrative abilities. The rater observes the
established behavior examples. Each example has a rating to help collect the data.
4) Checklist Method
This simple method consists of a checklist with a series of questions that have yes/no
Critical incidents could be good or bad. In either case, the supervisor takes the
This method fits best for employees who offer goods and services to customers. The
manager asks clients and customers for feedback, especially how they perceive the
performance evaluation.
This method involves continuous interaction between the manager and the employee,
Alternately called the “accounting method” or “cost accounting method,” this method
looks at the monetary value the employee brings to the company. It also includes the
This process involves the employee and manager working as a team to identify goals for
the former to work on. Once the goals are established, both parties discuss the progress
the employee is making to meet those goals. This process concludes with the manager
This method consists of an oral test that measures employees' skills and knowledge in
their respective fields. Sometimes, the tester poses a challenge to the employee and has
organization would want to make better profits. If certain employees perform above their
caliber to help company achieve better results, the organization would appreciate their
efforts by giving them a raise in their compensation. It is a motivating factor as well for
other team and company activities. Taking a day off once in a while is okay, but
frequent absenteeism will no doubt weigh down your appraisals. Employees who have
3) Being motivated: A manager would love to see his employees work with excitement and
energy. Employees who get to work with motivation, take initiatives and show interest to
perform exceptionally are highly looked upon. Positive employees are retained, respected
4) Team work: Organizations like team players. Employees who gel well with the team and
help the team improve will surely be recognized and the efforts will be honored. This
would be one of the reasons why employees with still performance will manage to get a
healthier raise in their appraisals. Employees who spread negativity among the team
5) Service to the customers: Employees who deal with customers of the organization
should make sure that they fulfill the required complainants. This is essential as
’employee client relations’ will be responsible for bringing revenue to the organization.
6) Product knowledge: Employees should know in and out about the product or service that
they deal with. Product knowledge or process knowledge is an attribute by which the
employee is measured. Limited knowledge about the product or service restricts customer
experience, and also it is difficult to convince the customers about the benefits of the
product/service. This in turn shows your inefficiency which leads to poor appraisal.
Career Anchors
Career anchors, a concept developed by Dr. Edgar Schein, represent an individual's core
values, skills, and motivations that guide their career choices and decisions. These anchors
serve as a stable foundation for career development, helping individuals make choices that
align with their deepest aspirations and preferences. There are eight primary career anchors,
to a Cause, Pure Challenge, and Lifestyle. Understanding one's career anchor is essential for
both employees and organizations as it can enhance career satisfaction, improve job fit, and
Let us look at the five main career stages for an employee, professional or even an
entrepreneur:
1. Exploration
A career stage that generally ends in the mid-twenties when one makes transition from formal
education to job. We start exploring about different career opportunities. Our decision for
It is a time when a number of expectations about one’s career are developed, many of which
are unrealistic.
2. Establishment
This period begins when we start the search of work and also includes accepting the first job,
acceptance by peers, learning about the job and gaining the first taste of success or failure in
1. Finding a niche
3. Mid-Career
3. Beginning of deterioration
career
1. Some employees reach their early goals and go on to even greater heights.
A career stage in which neither the person is learning about their jobs nor they are expected
to outdo their level of performance from previous years. It also has two affects on:
This the final stage in one’s career which is usually marked by retirement. This is the difficult
stage for everyone but hardest for those who have had continued successes in the earlier
stages and then comes the time has come for retirement.
Define the job’s purpose, essential duties and responsibilities, required skills and knowledge,
experience, and educational level. This involves creating a job description or updating an
existing
one. When done right, defining a job accurately requires a comprehensive job analysis. A job
title alone will not adequately define a job. You must fully understand and document its
responsibilities.
Particularly in the case of a new job, use salary survey information (typically three sources)
to price the job. Match the job description to the jobs within your salary surveys – ideally it
should match 60-70% of the job duties. If a direct match doesn’t exist, price multiple jobs in
the survey and blend the data. In addition, match the breakouts to the demographics of your
organization to make sure you are comparing the data against your competitors – such as
Once matched, select a percentile based on your compensation philosophy. If you are trying
to pay competitively at market for a given position, based on your compensation philosophy,
you will want to choose the median or 50th percentile. Once data from all three sources is
collected, a market average should be calculated. This is typically the “going rate” (otherwise
Evaluating the job’s worth and value not only in the market, but also to your organization, is
an important step in setting compensation for this reason: a job with greater internal impact
and contribution to your organization’s strategy and business objectives will be more
valuable, and therefore should be paid more, than a job with less of a direct impact. Knowing
the job’s value also helps you determine whether or not compensation is worth negotiating.
When evaluating a job’s worth, several different methods can be used. Jobs can be slotted
into a class or grade that matches their class description on job skill and complexity. Also,
jobs can be assigned points based on certain factors such as mental and/or physical effort,
Depending on the value of the job and what it is priced at, the job (if it is a new job) is then
allocated to the pay structure in a given grade. Existing jobs will already be assigned to a
grade and have a range if you have a pay structure in place. Reviewing the compensation of
other jobs within the grade, pay rates of similar jobs and peers, and the range of pay for those
You’ll also want to consider experience level in the range. Typically new-hires with no to
little experience earn closer to the minimum, and highly experienced employees earn closer
to the maximum.
Evaluate what is in your budget and what you paid the last incumbent, if it is not a new role.
You should also factor in projected cost-of living adjustments, bonuses, and other increases.
In addition, consider the mix of pay. Pay can include various forms (variable pay, base pay,
skill- based pay, etc.), depending on the position. For example, sales and executive
employees may have a much different mix of pay forms than an administrative employee.
When setting compensation, it’s important to evaluate what that mix should be based on
Also, recognize that pay is only part of the total rewards package. If your organization offers
many other attractive benefits like flexible schedules, engaging career opportunities, fulfilling
work, rewards and recognition programs, and generous time off and benefits, these can all
Job evaluations are a step-by-step process to determine how much money a position should
earn. There are different methods of job evaluation, but the point of each method is
determining the value the position brings to the company. This ensures the salary is equal to
the work. The HR department performs job evaluations based on the role rather than on the
employee who holds the position. This typically occurs when a company is new or adding
additional roles.
There are two main types of internal job evaluations methods: qualitative and quantitative.
Qualitative methods, such as job ranking and classification, are faster. But quantitative
methods, such as factor comparison and point factor, consider the skills and responsibilities
each role requires. There is also an external job evaluation method called market pricing. To
help you determine which is the best option for you, consider the following descriptions of
1. Job ranking
This method requires you to rank each role in a hierarchy based on the value they bring to the
company or how difficult the role's duties are. Job ranking is a good job evaluation method
for smaller companies as it is simple and you can consider up to 100 jobs. It is also a good
method for reducing positions as you can pair similar roles together when ranking them and
choose to keep the one that has the biggest impact on the company.
The job ranking method has limitations as it is subjective, so combining it with a quantitative
2. Job classification
The job classification method first requires you to develop a grading system or classification
method to help you sort roles. For example, you could create the following four categories:
executives, skilled workers, semiskilled workers, and unskilled workers. Then, sort each role
into
a category, helping you determine the salary for each position in that category. This method
is also subjective and it can be hard to fit every unique role into a category.
3. Market pricing
Market pricing is an external job evaluation method. It requires you to determine a role's
salary based on the amount other companies are paying employees in the same position. To
determine the amount other companies are paying, you can look through third-party
compensation surveys. This allows you to create a competitive wage for your employees.
Market pricing overlooks internal equity. This means an employee may receive a lower salary
than their colleagues or that their work demands if the market rate for their role is low. To
counteract this, combine market pricing with one of the internal job evaluation methods.
4. Point factor
With the point factor method, you evaluate jobs by assigning each role points and then rank
them. Start by developing a detailed point system. For example, every skill a position requires
could be a point, or each job responsibility could be a point. Once you have your point
system, you can go through each role and assign it a total number of points. Then, rank the
jobs from the highest number of points to the lowest to help you determine their salaries.
5. Factor comparison
The factor comparison method is a combination of the job ranking and point factor methods.
Start by ranking each job based on certain factors, such as the number of skills each role
requires or the knowledge candidates need to have. Then, assign these factors points. The total
1. Basic Salary
The basic salary is the fixed income provided to the employee. It is based on several factors
As a fixed component of the employee salary, other components are calculated as various
House Rent Allowance (HRA) is provided to employees to compensate them for staying in
rented property.
Such employees can also claim full or partial tax exemption under Section 10 (13A) of the
Income Tax Act, under Rule 2A of the Income Tax Rules. On the other hand, house rent
3. Dearness Allowance
Dearness allowance is a percentage of basic salary that is provided to help them combat the
effects of inflation.
4. Conveyance Allowance
Conveyance Allowance refers to the salary paid by the company for the daily travel expenses
of the employee.
‘Standard Deductions’ in Budget 2018, and in the next year, it was increased from ₹40,000 to
₹50,000.
5. Medical Allowance
The employer can pay their employees medical allowances as a salary component to
compensate
for their medical expenses. This amount is tax-free up to ₹15,000. Some companies also
categorize this amount as medical reimbursement and provide it only when the employee has
6. Mobile Allowance
Some companies pay the mobile charges of their employees in the form of ‘mobile
corporate connections. The mobile phone allowance is exempted from taxes in some
scenarios only.
Some companies also provide an allowance for children’s education. It is categorized under
‘children’s education allowance’. If the employee spends more than ₹100 per month, this
Some companies provide an additional allowance for the employee to buy books and
periodicals. This allowance is covered under the ‘books and periodicals allowance’. It is
exempt from taxes until the actual expenditure in purchasing those items is covered.
Leave travel allowance is the payment provided by the company to compensate the employee
It covers the standard modes of domestic travel via aeroplanes, railways and other ways of
public transport. The amount paid under ‘Leave Travel Allowance’ is exempted from taxes
10. Bonus
Bonus is how the company highlights their appreciation for employees working hard for their
company. Businesses usually share their profit with their employees with the help of bonuses
to appreciate their efforts in helping the company exceed their targets. It is also a taxable
component
of their salary structure.
11. Gratuity
Gratuity is a statutory component of the employee salary paid in a lump sum to the employee
upon their resignation from an organization. It is payable by the company only if the
It is set as 4.81% of basic salary per the provisions of the Payment of Gratuity Act of 1972. It
is paid as gratitude for the services rendered by the employee while in the organization.
12. Arrears
There are instances when human errors cause an employee to receive less salary than
expected. Similarly, due to computation delays, employees might receive their first hiked
salary in the next month from which their pay was hiked. Arrears refer to any such payments
provided to the employee later than when they were expected to receive them.
13. Incentives
Incentives refer to the additional bonuses provided to the employees for their exceptional
work. It acts as an ‘incentive’ for employees to remain more engaged with their work. It is
Income Tax refers to the tax levied by the government on the employees working in India.
The percentage of income to be given as income tax is decided in the budget as different
The employee provident fund is a savings fund developed solely to help the employees in
times of need. A specific percentage of the employee’s salary is deducted and deposited every
month by the employer. The employer must also deposit the same amount from their end for
Professional tax is the tax levied on the employee’s income by the state government, which is
different from the income tax imposed by the central government. Hence, professional tax
differs from one state to another. Employers can deduct the professional tax from their
The Employee State Insurance Premium is a component of the salary deducted for providing
The ESIC Act of 1948 stipulates that if a company has 10 or more employees with a gross
salary of less than ₹21,000 per month, then 1% of their salary should be deducted for ESIC.
The employer must also provide 4% of the employee’s salary as an ESIC contribution.
The National Pension Scheme is a scheme by the Government of India to allow a person to
save additional money that can be provided as a lump sum upon retirement. It will enable the
The employee should provide a minimum of ₹6,000 if their salary is up to ₹ 50,000 per
annum. The employer must also contribute 10% of the employee’s basic wage towards NPS.
The labour welfare fund is an additional fund provided by the state government to support
any labourer needing financial help. Since it is a statutory requirement by the state
governments, it differs from state to state. The State Labour Welfare Board decides the
contribution percentage.
20. Other Deductions
The companies are free to add other deductions apart from the statutory ones. However, these
deductions should be aimed toward employee welfare. A typical example of such deductions
is health insurance premiums, which help the employee in case of a medical need.
A. Demand and Supply: Demand for and supply of labor and its availability will have
great influence on the determination of wage rates. If there is a shortage of labor, the
wages demanded will be high. If, on the other hand labor is plentiful, workers will be
too willing to work at low rates of wages. However, wages cannot be regarded today
merely a price for services rendered. In recent years therefore, both management and
labor has been becoming less and less dependent on this factor as a basic factor. An
employee will not hesitate to accept lower wages if he has opportunities for growth in
the organization. Today, the money which is paid as compensation should enable a
worker to buy goods and services which will enable himand his family to live a better
the reputed economically sound organizations are offering good compensation package
compensation package helps in attracting and retaining quality talent inan organization.
organization’s ability and capacity to pay attractive wages depends upon over all
that induces any organization to take it as a base while determining wage and salary
structure for it. Prevailing market rate is also known as ‘most comparable rate of wage’,
and most popular method for wage rate determination, especially for lower cadre
positions. There are many reasons for an organization to pay wages at a market rate like
competition and a practice of ‘Brain Drain’ prevails in the market. Further more certain
laws framed laid down principal of’minimum wages’, ‘equal wage for equal work’. In
addition to this trade unions are also prefer to bargain upon and in accordance with
several factors such as technology, labor efforts, method of doing work, management
contribution and support and so on. However, productivity has always remained as base
for wage differences since it a base which is apparently justifiable and acceptable to all
in the organization. Many a time this as base is not acceptable to many trade unions as it
is very difficult to have accurate measurement and is has always remain at a discretion
of management policies.
E. Cost of Living: It is always expected that there has to be adjustment in pay rates in
accordance with prevailing cost of living. The changes in the cost of leaving affect
purchasing power of the person. Trade union also considers this as a base for collective
F. Trade Union’s Bargaining Power: Generally the mechanism for fixing of wages for
and negotiations depends upon the trade union’s strength. If there is a strong union
operates in the organization, it may dictate its terms on wage fixation and revision over
a period of
time and vice versa. The strength and power of the trade union depends upon its
membership, financial strength and leadership it may have, for its functioning.
G. Job Requirements: From the organizational perspective appropriate job analysis and
job evaluation exercise is a base for the wage determination and revision. It is quite
obvious also that wages to be paid to the workers should be in accordance with the
duties, responsibilities and the efforts likely to be put for job performance. Wage or
compensation package very in accordance with job description and job specification.
appropriate time. Some reputed and professional organization does prefer to pay wage
may give participation to workers in sharing profits. On the other hand conservative
compensation package as sole parameter for success or failure in the life. Compensation
package plays significant role in the employees pride, moral, motivation and
psychological engagement and involvement in the work. Therefore such variable should
not be overlooked by the organization while determining wage and salary structure.
Socially and ethically also people feels that “equal work should carry equal pay “ i.e.
wage should be in accordance with efforts and workers should not be felt like being
cheated. Compensation policy should not make any discrimination on the basis of caste,
color, Sex or region, and must try to satisfy condition for fairness equity and justice.
working community byfixing bottom line for wage payments. Many a time it was found
that the bargaining power of the workers was not strong enough to ensure fair
wages.
Consequently, the state legislative frame work stepped in to regulate wages and provide
for certain benefits to the workers. Legislation like Minimum Wages Act, 1936,
that workers can satisfytheir bare requirements and maintain their minimum living
standard. These aspects are also considered while deciding compensation policy for an
organization.
Profit sharing
Profit sharing refers to various incentive plans introduced by businesses that provide direct or
employees’ regular salary and bonuses. In publicly traded companies these plans typically
What is gainsharing?
and employee performance. Employees receive a financial share of the profit of the company
Gainsharing aims to eliminate waste in processes and motivate employees to work hard. It’s a
ESOP
ESOP stands for employee stock ownership plan. An ESOP grants company stock to
compensation package, where shares will vest over a period of time. ESOPs are designed so
that employees’ motivations and interests are aligned with those of the company’s
shareholders. From a management perspective, ESOPs have certain tax advantages, along
Social security
Social security means the efforts related to protect and support the sufferers against the
impacts of different types of unwanted activities due to that the life of persons is under risk.
These are called social risks and include retirement, sickness, disability, old age, survivor,
death of earning members, maternity, unemployment, etc. .
Social security is a very wide concept to define and it is difficult also. Social security means
the efforts related to protect and support the sufferers against the impacts of different types of
unwanted activities due to that the life of persons is under risk. These are called social risks
and include retirement, sickness, disability, old age, survivor, death of earning members,
maternity, unemployment, etc.
The efforts can be put by different parties but when the efforts can be included in legislations
relating to different areas with the objective to design legal stem of social security. These are
called social security legislations. In the United States, social security considered as a set of
programmes which includes old age, survivors, and disability insurance, for the elderly and
their dependents.
Healthcare
Medical, dental, and vision insurance plans are traditional healthcare benefits. Some
companies will supplement these with other specialized services such as physiotherapy and
Saving and investing money for the future can be difficult. Many people would rather
In the US, very few non-government organizations still offer a traditional pension plan. The 401(k) is
now the most common employer-sponsored plan. It allows employees to invest a tax-free portion of their
wages into the fund(s) of their choice. Employers will typically contribute to the employee’s account as well
by matching a certain amount of their contribution.