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MGT345 Infographic Report "Nestlé"
Operations Management (Universiti Teknologi MARA)
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Infographic
Report
MGT345
K B A 1 1 1 4 A
Prepared for :
MADAM MURSYIDA BINTI MAHSHAR
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O Tea
BALQISH INSHERAH BINTI
AHMAD RUSDI (2020790279)
MUHAMMAD FARID AKMAL BIN SANI
(2020328897)
JULITA NABILA BINTI ISMAIL
(2020989403)
ALIYA BINTI AZIZUL
(2020912077)
NUR ALIYA SYAHMIN BINTI
AHMAD SUHAIMI
(2020702727)
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BACKGROUND
OF NESTLÉ
OSE
RP 01
U AB
P
To unleash the power of
OU
The largest food
food to improve people's
T
company in the
quality of life today and for
world, measured by
future generations.
revenue and other
metrics, since 2014.
05 02
Customer Service:
1800-88-3433
NT
Fax: 03-7965 6767 Won ‘Company of
Tel: 03 - 7965 6000 the Year Award’ at
EME
CONT
The Edge Billion
Ringgit Club 2016
gala dinner.
EV
AC
04
HI
T
03
AC
"Good Food, Good Life"
M OTTO
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HISTORY OF
NESTLÉ
1912
Nestlé S.A was founded
in Switzerland by Henri
1912 Nestlé.
Founded in Penang,
Malaysia as the Anglo-
Swiss Condensed Milk
Company.
1939
Move to Kuala Lumpur.
1960
First manufacturing
facility in Malaysia.
2021
Operates 6 factories and
have more than 5,000
employees, producing
over 500 Halal-certified
products.
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ORGANIZATIONAL
CHART
Juan Aranols
CEO
Craig Connolly
CFO
Adnan Pawanteh Alessandro Monica Salman Nazir
Executive Director, Executive Director, Executive Director,
Corporate Affairs Technical & Production Supply Chain
Tengku Ida Adura Tengku Shahzad Umar Chew Soi Ping
Ismail Executive Director, Executive Director,
Executive Director, Human Resources Sales
Legal & Secretarial
Ng Su Yen Yit Woon Lai Geetha Balakrishna
Business Executive Officer, Business Executive Officer, Business Executive Officer,
Milo Nestlé Professional Foods
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TYPE OF
CUSTOMERS
CHILDREN
PROFESSIONALS
GENERAL AUDIENCE
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NESTLÉ S '
PRODUCTS
TODDLER
FOOD: CEREAL: COFFEE: NUTRITION:
MALT: CONFECTIONERY: DAIRY: HEALTH
SCIENCES:
ICE-CREAM:
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PROCESS OF
MAKING KIT KAT
STEP
Drying
Cocoa beans are sun dried 1
for around 7 days and are
sent to the factory.
Cleaning
STEP Cocoa beans are cleaned
2 for 3 hours to separate
from dirt and peeled. This
is where the cocoa nibs
came from.
Melting
Cocoa beans are put in the
oven to produce chocolate
liquor. It contains cocoa STEP
butter and coca solid and
is mixed with cocoa 3
powder along with sugar,
milk, vegetable fats and
others.
STEP
4 Baking wafer
The wafers are baked and
then cooled on the conveyor
belt.
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STEP
5
Coating
The wafers are coated
with sandwiching cream.
STEP
6 Stacking
3 layers of wafers are
stacked on top of each
other.
Cooling STEP
The stacked wafers are
cooled to harden the 7
surface.
Cutting
STEP
8
The wafers are cut by a
machine accurately and
quickly.
Moulding
The chocolate is poured STEP
into the mold to create
the outer part or shape 9
of the Kit Kat.
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STEP
10
Inserting
The wafers are inserted into
the chocolate provided in
the mold.
STEP
Pouring 11
Chocolate is poured from
above.
STEP
12 Removing
Excess chocolate that is
poured is removed.
STEP
Pressing 13
The surface of Kit Kat is
pressed to compress and
flatten the wafer with
chocolate.
Cooling
The wafers are cooled by
STEP keeping them in the
14
environment at a lower
temperature to keep the
chocolate hardened and will
not melt.
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STEP
Taking out
15
After completing all the
processes, the wafers are
taken out and are
released to the packaging
section.
STEP
16 Packaging
Finally, they are packed and
sealed according to the
amount set by the machine
automatically in the
wrapper.
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LOCATION
DECISION
1
Availability of facilities
All six factories of Nestlé are located at industrial
park. This factor has increased the number of
facilities in the area and reduced transportation
costs to easily transport raw materials and finished
products.
2
Labour supply
Easy to hire skilled workers and Nestlé does not have
to spend a lot of costs to hire new workers. The
workers are most likely have already possessed some
important skills to do their job.
3
Proximity to customers
Trouble-free to transport their products as the
factories are located in industrial park. Customers
can easily find and buy their products. Their shelf life
is also longer.
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MAINTAIN
QUALITY
1. Raw Materials
Nestle’s Quality Management System is
starting from the farm. They have a long
history of working with the farmers to help
them to improve the quality of their milk by
introducing special quality control. For
example, cooling and automated milking
systems.
2. Design
Quality is built into all of the products
according to the consumers'
requirements. This process is carried out
through the R&D network of Nestlé.
3. Good Manufacturing Practices
Quality is built-in during the development of
all the products according to the needs of
the consumers. Nestle applies
internationally recognized Good
Manufacturing Practices (GMP) to ensure
quality and food safety.
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REFERENCES
About Us. (2021). Nestlé Malaysia.
https://www.nestle.com.my/aboutus
Executive Committee. (2021). Nestlé Malaysia.
https://www.nestle.com.my/aboutus/nestle-my/executive_comm
Galera, J. G. (2016). How Kit Kat bars are made - Inside the confectionery industry. Inside the
Food.
http://insidethefood.com/post/how-kit-kat-bars-are-made-inside-the-confectionery-
industry
Nestlé in Malaysia. (2021). Nestlé Malaysia.
https://www.nestle.com.my/aboutus/nestle-my
Nestlé’s Brabeck talks medical foods and pizza. (2011). Cnn.com.
https://money.cnn.com/2011/04/01/news/companies/nestle_brabeck_medical_foods.fortune/i
ndex.htm
Our brands. (2021). Nestlé Malaysia.
https://www.nestle.com.my/brands.
Quality and safety. (2021). Nestlé Malaysia.
https://www.nestle.com.my/aboutus/quality_and_safety
Shastri, A. (2021). Marketing strategy of Nestle - A Case Study. IIDE.
https://iide.co/case-studies/nestle-marketing-strategy/.
Wondatastic Tech. (2021). How Kit Kat Are Made In Factory - How It's Made Kit Kat [Video].
YouTube.
https://www.youtube.com/watch?v=2Yd2HhKIsiE
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