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CloserFinal Verifier Script For MVA - Use

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0% found this document useful (0 votes)
50 views2 pages

CloserFinal Verifier Script For MVA - Use

Uploaded by

hqasimhussain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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USA Motor Vehicle Accident Script

Closer/Final Verifier Script

This is supervisor (AGENTNAME). We have received your online inquiry


regarding an auto accident. Is this correct? .

1- Am I speaking with Mr./Mrs. ( First and Last Name) – Please confirm your
first and last name.

2- Could you please confirm your phone number, is it XXX-XXX-XXXX?

3- Can you confirm your ZIP CODE for me? Is this where the accident took
place? In state of …………

I believe you were involved in a Motor Vehicle Accident


4- Did you suffer any injuries- Has to be a Yes.

Thank you for your patience as I confirm a few things here and we will get you connected to
one of our attorneys right away.

5- Can you describe in detail what happened in the accident and what injuries you
sustained?

Speak slowly and give the customer a chance to explain

a. Hit and Run Cases – Not allowed (disqualify)

b. If customer at fault – not allowed (disqualify)

6- Can you confirm the year and the month of the accident?

a. 2022 and 2023 as a year - Allowed

Please answer those questions in Yes or No

Will ask some more questions – please address them in Yes or NO

7- Was this a Hit and Run Accident


USA Motor Vehicle Accident Script
Closer/Final Verifier Script

a. If Yes – Disqualify
b. If No – continue

8- Was this a Single Car Accident? Did you hit a Tree or Animal?

a. If Yes – Disqualify
b. If No – continue

9- Were you at fault? Did the police give you a ticket? Did someone else cause the
accident and hit you?
a. If Yes – Disqualify
b. If No – continue

10- Did you go to the hospital, doctor, emergency room due to those injuries?
(Injuries with no medical treatment disqualify the case)

a. Yes – continue the call

b. No – disqualify

11- Is there an attorney currently helping you with your car accident case?

a. Yes – disqualify

b. No – continue the call

12- Did you receive any settlements from the insurance company?

a. Yes – disqualify

b. No – continue the call

Thank you so much for your patience here. I just need to read a disclaimer before I connect
you with one of our attorneys. If you agree, please state (Yes, I agree)

Do I have your permission to transfer you to a car accident agent even if your phone number
is listed or registered in any state or federal Do Not Call List. Has to be a Yes.  Then transfer
the call

DON’T FUCKING SAID WE ARE FILLING SOME FORM OR ETC . I WILL EAT YOU IF YOU WON’T
FOLLOW THE SCRIPT …………..

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