NEDBANK

NEW INTERNET BANKING

Nedbank is upgrading to a
new Internet Banking
System.

We trust you will enjoy our

upgraded service.

Thank you for your

participation in our journey to
success.

As always, rest assured of

Nedbank’s service promise to
you.
 New Internet Banking

1. Login
You will see a new Internet Banking login page with 2 login fields:

 Profile number

 Password

What must you do?

 Please see the image below for guidance.

 In the Profile number field enter your current profile number together with the user ID 1 eg

300234567801 where 30023456780 is the profile number and 1 is the User Id.

 In the Password field enter your current password.

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 After you click on Logon you will be required to change your password.

 A confirmation message will be returned if your password has been changed successfully.

 After you click the link Click here to continue you will be redirected to the Terms and

Conditions where you will be required to accept the Terms and Conditions – this is a once off

process.

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 When the Terms and Conditions have been accepted a confirmation message will be

returned.

 When you click on Continue you will see the Account Summary screen.

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2. ACCOUNTS MENU

List of Accounts
After the initial login you will see the Account Summary page.
The Account Summary page will show you a list of all your Accounts with associated balances.

What must you do?

 Please verify and confirm that all your Accounts are listed in the summary eg:

• Current Accounts
• Savings Accounts
• Term Deposit Accounts
• Notice Deposits
• Loans

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Online Account Statement

To view your online statement, select the menu option Account Statement.
This option allows you to view your account statement for:
 30 days (the option Current Period);

 90 days (the option Previous Period);

 Various other searches.

What must you do?

 Select the account to view.

 Then select an option eg current period of Previous Period.

 Click on the Submit button.

 The transactional information is displayed online.

 At the bottom of the page various account statement download options are available.

 Select the download option PDF.

 Open the document - all the transactional information can be viewed in the PDF format.

 Confirm specific transactions.

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3. LOANS MENU
Loans
All your loans associated with your profile must be listed in the Account Summary screen.

What must you do?

 Confirm that all your Loan products are linked to your profile.

 Select the Loans menu item.

 There are various Loans sub-menus and viewing options.

 Selecting the Loan Details option per menu, you will see the Amount Disbursed value is not

the same as your original loan amount provided by the Bank. This value will be the

outstanding balance on the date the new system is activated.

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4. PAYMENTS MENU
OTP – One Time Password
OTP’s will be mandatory for the following sensitive transactions and will be delivered to your mobile
phone:
 Adding of a new beneficiary;

 Modify the details of an existing beneficiary;

 Making a Once-off payment;

 Bank Defined payments;

 Tax Payments.

What must you do?

 Please ensure your phone number and contact details are up to date.

 If the details are not correct you will not be able complete the sensitive transactions.

Name Changes
You will see a couple of name changes:

 Inter Account Transfers are now called Own Account Transfers;

 Payments to Nedbank are now called Payments to Accounts at This Bank;

 Payments to Other Banks are now called Payments to Other Bank Accounts;

 Payments to Pre-Approved Payees are now called Bank Defined Beneficiaries;

 Payees are now called Beneficiaries.

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View Beneficiaries
You don’t have to re-capture your beneficiaries or the beneficiary references - the beneficiaries are
moved to the new system. You are able to see all your beneficiaries that bank with Nedbank as
Payments to Accounts at This Bank beneficiaries. And you are able to see all your beneficiaries that
bank with Other Banks as Payments to Other Bank Accounts beneficiaries. To make the search for all
your beneficiaries easy, the option Nedbank and Other Banks are available. Beneficiaries with invalid
bank details will not be made available.

What must you do?

 Select the Payments menu item.

 Select the Beneficiary Maintenance sub-menu item.

 Select the transaction type as Nedbank and Other Banks.

 Click on the Search button.

 Please confirm that the beneficiaries you created on the old system is available to you on the

new system.

 Please also confirm your beneficiary references you captured on the old system that will

display as Beneficiary Statement Description on the new system.

 From this screen you will also be able to make payments to a beneficiary.

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Online Limits
Your online limits as defined on the old system will reflect on the new system.

On each Payment screen your online limit for a particular payment type, as captured by the Bank is

displayed at the top of the screen:

 Item Limit Minimum – this will always zero;

 Item Limit Maximum – this is the limit per transaction for a particular payment type;

 Daily Limit – this is the limit per day for a particular payment type;

 No of Transactions – this is the amount of transactions you can do per month for a particular

payment type;

 Monthly Limit – this is the limit per month for a particular payment type.

As you make transactions during the course of a month, you will see the value for Monthly Limit

reduce to reflect the limit still available to you.

All limits reset at the beginning of a calendar month to the approved values.

Online limit values can also be viewed when you select the View Limits button on all Payment screens

or selecting the sub-menu option View Limit Utilization.

What must you do?

 To make it easy for you to confirm all your limits that exist on the old system select the main

menu option Services.

 Then select the Transaction Type as All.

 Select the View By option Transaction Level User.

 Click Download.

 The online limits will be downloaded in a PDF document for you to view.

 Please verify and confirm if your limits are correct.

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Beneficiary Payments vs Once-off

Payments
You will now longer see a function called Once-off Payments.
But you will be able to do Once-off Payments using the functions Payment to Accounts at This Bank
and Payments to Other Bank Accounts. A Once-off Payment can be achieved by simply capturing the
beneficiary detail instead of selecting the beneficiary from a list.

What must you do?

Once-off Payments:

 For Payments to Accounts at This Bank, you will capture the Beneficiary Name and

Beneficiary Account Number.

 For Payments to Other Bank Accounts, you will capture the Beneficiary Name and Beneficiary

Account Number and look-up the Beneficiary Bank Code.

Beneficiary Payments:

 For Payments to Accounts at This Bank and Payments to Other Bank Accounts, do a look-up

on Beneficiary Name.

 Beneficiary information will be populated on the screen.

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Bank Defined Payments (Utility Payments)

 When you select any Bank Defined Beneficiary from the list, capture your reference number

with any beneficiary at all times in the Beneficiary Statement Description field.

What must you do?

 Click on Payments main menu.

 Click Bank Defined Payments sub-menu.

 Complete My Statement Description.

 Click on the search icon for the Beneficiary Name to perform a look-up on the Beneficiary.

 Click on Search to see a list of all the beneficiaries Nedbank created.

 Select the Beneficiary.

 If Nedbank has listed the Email address you can tick the Beneficiary Email check box if you

want to send a payment notification to this Beneficiary.

 Enter the Transfer Amount.

 Select Pay Now (default value).

 Complete Beneficiary Statement Description. This description must be your reference or

Account number with the beneficiary.

 Click Submit Payment and Save Template.

 Save the template with an easy description.

 The template will be saved and the Payment will be made after you have captured the OTP

sent to your mobile phone.

 When you make your next payment choose to make a payment from an existing template.

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Tax Payments
Payment to the Revenue Authority must only be done using this function.

What must you do?

 Click on Payments main menu.

 Click on Tax Payments sub-menu.

 Capture the Tax Payment details:

 Verify the Tax Payment details.

 Enter the OTP received via SMS on your mobile phone.

 Click Submit.

Pay Later Functionality

The Pay Later functionality allows you to create a future dated payment.
Pay Later instructions can be created from the following functions:
 Own Account Transfer;

 Payments to Accounts at This Bank;

 Payments to Other Bank Accounts;

 Bank Defined Payments.

What must you do?

 Click on Payments main menu.

 Click on Own Account Transfer sub-menu.

 Capture the transfer details:

 In Payment Details section, select the option Pay Later and select the date the funds should

be debited from your account, and Click on Submit Payment.

Standing Instruction Functionality

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The Standing Instruction functionality allows you to create a series of future dated payments in set
frequencies. You will also be able to view your Standing Instructions as well as cancel Standing
Instructions.
Standing Instructions can be created from the following functions:
 Own Account Transfer;

 Payments to Accounts at This Bank;

 Payments to Other Bank Accounts.

What must you do?

 Click on Payments main menu.

 Click on Own Account Transfer sub-menu.

 Capture the transfer details:

 In Payment Details section, select the option Standing Instruction, select the start date the

funds should be debited from your account as well as the frequency of the payments, and

Click on Submit Payment.

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5. CUSTOMER SERVICES MENU

Notifications to Beneficiaries
This functionality will allow you to send payment notifications for ‘Payment to Accounts’ at ‘This Bank’
function,’ Payments to Other Bank Accounts’ function. This functionality is different from the formal
‘Payment Confirmation’ (proof of payment). The registration only has to be done once and it is easy.

What must you do?

 Click on Customer Services main menu.

 Click on Alerts sub-menu.

 Select Customer Alerts.

 Select your Customer No from the dropdown list – the Customer No is used by Nedbank as

an internal reference number.

 Click on Get Alerts.

 Tick the Beneficiary Alert check box. The e-mail address and mobile number you see relates

to your details registered at Nedbank.

 Should you require beneficiaries to receive an e-mail notification when making payments to

them, tick the E-mail check box.

 Should you require beneficiaries to receive an SMS notification when making payments to

them, tick the Mobile Number check.

 If you want to change between email and mobile number, you must un-register the one and

then re-register for the other.

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6. TRANSACTION ACTIVITIES
Search for Transactions
What must you do?

 Click on Transaction Activities main menu.

 Click on Transactions sub-menu.

 Select Initiated Transactions.

 Look for your Transaction Type.

 If the status of the transaction is rejected, you can click on the status link.

 On the transaction detail screen scroll down to the Note column to view the reason for the

rejection.

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Proof of Payments
What must you do?

 Click on Transaction Activities main menu. .

 Click on Transactions sub-menu.

 Select Initiated Transactions.

 Payment Confirmations are only available for Transaction Type with Status Completed,

except for Standing Instructions.

 Find the Transaction Type for which you want to Print or Download the Payment

Confirmation.

 On the Transaction List, select the link in the E-Banking Reference No. column for your

transaction which you want to Print of Download the Payment Confirmation.

 Click on Payment Confirmation.

 View the Payment Confirmation with options to:

o Print the payment confirmation, for your own record; or

o Download the payment confirmation, and email to your payment recipient.

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7. CHANGE PASSWORD
Change of Password
The option to change your login password is available after a successful login. If you have forgotten
your password, please contact the Bank to change your password.

What must you do?

 After a successful login, you can select the option to change your password from the top

menu links.

 You have to supply your current password and provide and confirm a new password.

 For security reasons, please logout after you have changed your password and re-login with

your changed password.

8. BULK PAYMENTS
Please refer to the separate guide on Bulk Payments.

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