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Position Description
Position Title Incident Support Coordinator
Position Description No. 9581
Group Schools and Regional Services
Division Security and Emergency Management Division
Branch / Unit Operations Branch / Incident Management & Support Unit
Job Family Quality Assurance, Compliance & Regulation
Classification VPS3 Employment Status Ongoing FTE 0.5 FTE
Salary Range $74,580 to $90,558
Position reports to Team Leader, Incident Management and Support Unit
Location East Melbourne
Position Contact Supriya Mehta, Manager, Incident Management and Support, 03 7022 0269

ABOUT THE DEPARTMENT

The Department leads the delivery of education and development services to children, young people and
adults both directly through government schools and indirectly through the regulation and funding of early
childhood services, non-government schools and training programs.

Information about the structure of the Department, including details about each of our Ministers, key staff,
regional offices, strategy and annual reports are available at:
http://www.education.vic.gov.au/about/department/Pages/default.aspx

ORGANISATIONAL VALUES

Victorian Public Sector Values

DET employees commit to the public sector values as outlined in Section 7 of the Public Administration Act
2004, DET has adopted these values
 For more information on the DET’s values, visit:
http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

ROLE CONTEXT
Security and Emergency Management Division

The Security and Emergency Management Division supports the Schools and Regional Services’ essential role to
make it easier for children, families, schools, and service providers to access responsive and high quality support and
services. The Division’s vision is one of education communities that are physically and psychologically safe.

The Security and Emergency Management Division delivers this vision by managing risks and incidents that may
impact the health and wellbeing of children and young people, or that may impact school operations or educational
services delivery. The Division supports the education sector to be prepared, to respond quickly and effectively when
incidents occur, and to provide appropriate and proportionate recovery supports after events.

The Security and Emergency Management Division has the following branch and units:
• Directorate Services Unit
• Policy and Intelligence Unit and
• Capability and Readiness Unit, and
• the Operations Branch which includes:
o Security Unit
o Incident Management and Support Unit

The Division’s units are responsible for:

• developing and implementing security, emergency and incident management policies and resources for all
Department of Education and Training sites, staff and education communities
• provision of alarm monitoring, installation, maintenance and response services to minimise the loss or damage
of school equipment and infrastructure
• representing the Department at whole of Victorian government emergency management planning, response and
recovery committees and meetings
• providing leadership, expert security and emergency management training, advice and support to all
Department of Education and Training sites and staff to prevent, respond to and recover from a range of
incidents
• coordinating with the children’s services, Catholic and Independent schools’ sectors to support the safety of all
educational communities
• incident management support for the effective recovery of students, families and communities affected by
incidents
• incident data analysis and reporting in order to inform prevention, response and recovery activities.
ROLE PURPOSE
The purpose of the Incident Support Coordinator role is to provide high quality support to school staff reporting
incidents occurring in school communities that have the potential to have negative impact on students or school
business continuity.

The Incident Support Coordinators collect relevant information from the caller regarding incidents and collaborate
with the callers to assess each event for its severity from an individual and system perspective. The severity rating
guides a proportionate Departmental response to the incident.

The role requires capturing accurate information, reporting, strong written communication and relationship building
skills. Superior verbal communication skills are also required to support callers in a calm, controlled and professional
manner.
To be successful in the position, you will also possess the ability to:
• demonstrate an understanding of an evidence informed framework for managing incidents of a potentially harmful
and distressing nature in schools
• provide emotional support to callers
• provide referrals to other areas within the Department or externally
A sound understanding and knowledge of policy and legislation related to child protection, child safe standards,
emergency management, reportable conduct is desirable.
The role is required to work as rostered for shift work, generally between 8 am to 6 pm. Infrequently, during
significant emergencies/crises, this role may be required to be available outside of business hours to support the
department and whole of government emergency management operations.

KEY ACCOUNTABILITIES KEY ACTIVITIES

Investigation and • Elicit key information from callers reporting incidents, accurately and succinctly record
assessment this information. Categorise incidents according to severity of impact upon the school
community and individuals. Identify emerging issues, risks and trends impacting upon
the safety and security of school communities
• Triage calls of a serious incident and make appropriate referrals
• Contribute to and implement quality assurance frameworks systems and processes
Quality and compliance • Undertake call taking processes to ensure that critical management information is
reporting complete, accurate and timely to enable appropriate decision making and incident
support
• Undertake recording and referral processes to ensure that critical management
information is complete, accurate and timely to enable appropriate decision making and
incident support
Relationship • Participate and assist in training programs to improve incident recording, support and
management and monitoring
communication • Support schools to adopt the Department's reporting requirements
• Establish and maintain relationships with internal stakeholders to facilitate two-way
understanding and the achievement of quality objectives
• Communicate in a sensitive and empathetic manner and respect confidentiality
• Provides high level customer service skills when dealing with school leadership staff
Strategic guidance and • Prepare reports, briefings and correspondence as required
advice • Indentify key themes that impact on the safety, wellbeing and security of schools
• Provide timely, accurate and consistent advice to principals, school leaders and
regional staff relating to incident management
Structure, policy and • Implement and maintain systems to support the accurate recording and handling of
system implementation incidents
• Implement quality assurance frameworks, systems and processes to improve the
handling and recording of incidents

REQUIRED CAPABILITIES
Knowledge & Skills Capability Description
Interpersonal Skills • Expresses own views in a constructive and diplomatic way
• Reflects on how own emotions impact on others
• Sees things from others' point of view and confirms understanding
Conflict Management • Clarifies the problems
• Listens to, and acknowledges that the concerns of others have been heard
• Negotiates agreed actions to deal with conflict
• Seeks options to resolve conflict
Specialist Expertise for • Provide advice and guidance to customers and team in relation to Departmental policy
'Quality Assurance, to enable effective incident management
Compliance & • Provide expert advice and guidance regarding student critical incidents, or and
Regulation' emergency response and recovery
Note: Training will be provided in relation to specific Department policies and
procedures, but knowledge of child safe standards is desirable.
Personal Qualities Capability Description
Conceptual and • Deals with concepts and complexity comfortably
Analytical Ability • Has creative ideas and can project how these can link to innovations
• Uses analytical and conceptual skills to reason through problems
Written Communication • Prepares written communications to ensure they contain the information
necessary to achieve their purpose
• Ensures appropriate language, style and formats are used that recognises
requirements in regard to privacy, and other departmental policy
Drive and Commitment • Demonstrates capacity for sustained effort and hard work
• Enjoys a vigorous and dynamic work environment
• Enthusiastic and committed
• Sets high standards of performance for self and others
• Demonstrates reliability and minimises surprises
Teamwork • Accommodates and works well with the different working styles of others
• Collaborates and shares information
• Cooperates and works well with others in the pursuit of team goals
• Encourages resolution of conflict within group
• Shows consideration, concern and respect for others' feelings and ideas

QUALIFICATIONS
• Desirable : Current Working with Children Check
• Desirable : Bachelor's degree in Psychology, Social Work or equivalent experience in allied health.
KEY SELECTION CRITERIA
Criteria 1 : 'Victorian Public Sector' as detailed in Organisational Values section above
Criteria 2 : 'Specialist Expertise for Quality Assurance, Compliance & Regulation' as detailed in the Required
Capabilities section above
Criteria 3 : 'Interpersonal Skills' and ‘Teamwork’ as detailed in the Required Capabilities section above
Criteria 4 : ‘Written Communication’ as detailed in the Required Capabilities section above
Criteria 5 : 'Drive and Commitment' as detailed in the Required Capabilities section above

OTHER RELEVANT INFORMATION

 Applicants should keep a copy of the position description as it cannot be accessed once the job has
closed.
 Candidates are advised that the key selection criteria must be addressed. Visit
http://www.careers.vic.gov.au/vacancies/tips-for-applying for guidelines and tips for applying for
government positions and addressing key selection criteria.
 The Department of Education and Training (DET) is an equal opportunity employer and is
committed to diversity. The Department welcomes applicants from a diverse range of backgrounds.
It is our policy to provide reasonable adjustments for persons with a disability. For more information
about our policy:
o visit http://www.education.vic.gov.au/hrweb/Documents/Disability-Reasonable-Adj-in-
Workplace.pdf or
o contact Corporate People Services on 9637 2427.
If you need assistance or adjustments to fully participate in the application or interview process for
this role, please contact the person listed under ‘Position Contact’
 Successful applicants are subject to a satisfactory criminal record check prior to employment. New
DET employees are required to meet the cost of the criminal record check.
 If appointed from outside DET, successful applicants will be required to complete a pre-employment
health declaration.
 A probationary period of up to 3 months may apply for a person appointed to an ongoing position
from outside the Public Service or the Teaching Service.
 All DET employees are required to comply with relevant legislation, including legislation regarding
the management of Departmental records, the Code of Conduct for Victorian public sector
employees and Departmental policies and procedures in the conduct of their employment.
 Standard public service terms and conditions apply. Information about DET's operations and
employment conditions can be obtained from the following websites: www.education.vic.gov.au and
www.education.vic.gov.au/hrweb.
 To support DET's commitment to its Environmental Management System, DET employees are
expected to act in an environmentally responsible manner at all times.
 For Allied Health employees working in the regions, a current driver's licence is mandatory, and a
capacity to access private transport with approved comprehensive insurance cover.
 For regulatory early childhood employees working in the regions, a current driver's licence is
mandatory.
PRIVACY NOTIFICATION

We are collecting your personal information for the purposes of processing and considering your
application for employment. We will use and disclose the information we collect from you only for
these purposes. Unsuccessful job applications are retained for six (6) months and then securely
destroyed.
Your personal information is kept secure and confidential and managed in accordance with the
Department of Education and Training Information Privacy Policy. If you have any concerns about
how your information is being managed or wish to obtain a copy of the Department's Information
Privacy Policy please contact Corporate People Services on 9637 3828 or visit our website
http://www.education.vic.gov.au/Pages/privacypolicy.aspx