HANDOUT – AT THE HOTEL

Exercise 1: Complete the sentences with words or expressions from the box. You do not
need to use all the words in the box. In some cases, more than one answer may be possible.

. airport transfer . swimming pool . Honeymoon suite

. balcony . check-in time . reception
. emergency exit . safe . housekeeping
. coffee shop . bar . registration card
. gift shop . lift/elevator . gym
. check-out time . business center . Presidential suite
. lobby . residents . rack rate
. cashier . key card . reservation
. pay-TV . WIFI connection . minibar
. non-residents . en-suite . restaurant
. room service . tariff . tea and coffee making facilities
. sauna . vacancies . direct-dial telephone

1. Our well-equipped __________

business center has everything for you to work like an office, including a
photocopier, full Internet facilities with __________,
WIFI connection and __________
tea and coffee to keep you refreshed while
making facilities
working.

2. If you would like some food brought to your hotel room, call __________,
room service
and if you need new
towels or if you want your room cleaned, call __________.
housekeeping

3. The hotel provides a complimentary __________

airport transfer for all guests, so you don't have to get a bus or

taxi into town when you arrive.

4. If you arrive at a hotel and ask for a room, you usually have to pay the full __________,
rack rate but you
will probably get a discount if you make a __________
reservation in advance, especially if there are a lot of
__________
vacacies
on the days you want to stay.

check-out time
5. Would guests please note that the latest __________ is midday (12 o'clock) on the day they wish
to leave.

English for Tourism – Instructor: Ta Le Minh Phuoc

6. Guests who have just got married might like to use the hotel's honeymoon
__________,
suite
although if they've
really got lots of money, they could reserve the magnificent __________.
presidential suite

7. When you arrive at the hotel, go straight to the __________

reception to check in. They will ask you to fill
in a __________
registration card with your name, address and other information, and then they will give you a

lift
__________,
key card which you need to get into your room. Take the __________ if your room is on a high
floor.

8. My room's small, but there's a __________

minibar full of drinks, chocolate and snacks (although I haven't
dared to look at the __________!),
tariff a __________
safe deposit box where I can keep my passport and other
direct-dial telephone
valuables, a __________ so I can call my friends, and a __________
balcony where I can stand outside and
get a great view of the city. Oh, and there's __________
pay-TV
so I can watch a movie if I get bored.

9. The hotel's facilities, including the cocktail __________,

bar the Michelin-starred __________
restaurant and
the outdoor __________
pool (which is heated in the winter), can be used by both __________
residents (guests
staying in the hotel) and __________
non-residents (people who are not staying in the hotel).

Exercise 2: Read this description of a hotel, and match the names of the people in bold with
their jobs in the box.
A. sommelier C. waiter E. chambermaid G. chef I. bellboy K. hotelier

B. receptionist D. doorman F. head waiter H. valet J. waitress L. concierge

Hello, and welcome to Eynsham Towers International Hotel. My name's (1) Lisa Apps____, and I'm
responsible for the successful running of the hotel. Let me take you round and introduce you to the
rest of the staff.

Let's begin at the front. The man standing by the entrance in the uniform and funny hat is (2) Richard
Taylor____. When guests arrive, he's usually the first person they meet. He'll open your taxi door
for you, then welcome you into the hotel. The young man standing next to him is (3) Geoff
Walton_____, who will carry your bags in and up to your room. The other young man with them is
(4) Mark Adamson_____. If you arrive in your own vehicle, he'll take your keys and park up for you.

All right, let's go inside. The man behind the desk by the door is (5) Brian Richards____. If you
want to book a taxi, get tickets for a show, hire a tour guide or anything like that, you should talk to

English for Tourism – Instructor: Ta Le Minh Phuoc

him. The woman behind the desk at the back of the foyer is (6) Jane Byrne_____. She's the person
who checks guests in, gives them their keys, takes messages for them, and so on.

Let's go through this door. We're now in housekeeping, and this is (7) Emma Ranscombe______,
one of the people who cleans the rooms, makes the beds, provides guests with sheets, clean towels,
toiletries and so on.

OK, let's go into the restaurant. It's really busy at the moment because we've just started lunch. This
is the person who is responsible for the successful running of the restaurant: (8) Roger
Samson____. Good morning, Roger. The two people over there are (9) Maria Wade______ and
(10) Peter Mann______, who take customers’ orders and serve their food. The man standing by
the bar with the big red nose is (11) Martin Blackwell_____. He's our resident wine expert, and he
will help you to choose the perfect bottle of wine to go with your meal.

Finally, let's go through to the kitchen. It's hot and noisy, isn't it? The man over there shouting at
everyone is (12) Gordon Rhodes-Thomson_______, and he is in charge of the kitchen. Good
morning, Gordon, how are things going? I beg your pardon? Well, really! The same to you.

Exercise 3: Put each of the tariffs in the appropriate column.

Room only Room + Breakfast Room + 2 Room + 3 Room + 3 meals

meals meals + snacks +
drinks

A. all-inclusive F. European Plan

B. American Plan G. full-board
C. Continental Plan H. half-board
D. bed and breakfast I. self-catering
E. Bermuda Plan J. Modified American Plan
English for Tourism – Instructor: Ta Le Minh Phuoc
Exercise 4: Complete paragraphs 1 - 12 with the most appropriate word or expression from
the box.
A. apartment C. apartment E. boutique G. chalet I. commercial K. guest
hotel hotel hotel house

B. hotel D. luxury F. motel H. tourist J. villa L. hostel

garni hotel hotel

1. The __________ we stayed at was right by the beach. It had three bedrooms (all en-suite), a
beautiful living / dining room, a huge kitchen, front, back and roof gardens and its own swimming
pool.

2. The __________ we stayed at when we went skiing in Austria had two double bedrooms, a large
living room with open fireplace, a small kitchen and terraces at the front and back with fantastic
views over the Alps.

3. It's on the fourth floor. It has two twin rooms, a living room with a Murphy, a small kitchen, a
wonderful bathroom with a spa bath, and a small balcony overlooking the swimming pool.

4. David and Buddug Evans are delighted to invite visitors to spend a long weekend in 'Green Briars',
the most delightful __________ in Llandudno. Join us for delicious home cooking, traditional comfort
and a real Welsh welcome!

5. The 'Ball and Chain' is probably the most exciting and interesting __________ to open in London
this year. Not only is it set in the former Chingwall prison, with single, twin and double
accommodation in the old cells, but all the fascinating artwork has been done by prisoners in real
prisons around the country. Outstanding levels of comfort and service are guaranteed.

6. Driving when tired is one of the most common causes of accidents, so why not break your journey
at the Crossways __________. Situated on the A542 between Bunnyhutch and Birdiebath, we offer
a choice of comfortable rooms, including three large family rooms, two restaurants and a bar. Ample,
secure parking is also provided.

7. For people who want hotel comfort without all the hotel facilities, the __________ is probably the
most suitable type of hotel accommodation. No restaurants, no bars, no pools or tennis courts, just
simple, comfortable rooms.
English for Tourism – Instructor: Ta Le Minh Phuoc
8. If you're looking for good, cheap accommodation and don't mind sharing, I'd recommend
'Backpackers' __________ on Wytham View Street. There are three dormitories, each with 12 bunk
beds, a café that serves hot drinks and good breakfasts, and the hottest showers in town! The
warden is really friendly, too.

9. 'The Moathouse', a __________ outside Derringly, has been designed specifically for
businessmen and women visiting the area. Accommodation is in small studio rooms which come
with all the necessities for the busy business person. These include complete telephone and Internet
facilities, mobile charge points, tea and coffee making facilities and fully soundproofed rooms for
a good night's rest.

10. In some cities, long-stay visitors can take advantage of __________. Accommodation is in
rooms or suites, each with their own kitchen and bathroom. Normal hotel services are provided, but
this type of accommodation generally offers more space and flexibility than a standard hotel.

11. For visitors with healthy bank accounts, we recommend the Tam'al Dhobi, a __________ on the
banks of the river. All rooms are beautifully appointed with king size beds, full bar facilities and
stunning views over the river and surrounding desert. Each room even has its own butler, who will
take care of your every need.

12. Holidaymakers on package holidays are usually accommodated in fairly basic (2-star)
__________. The advantage of these, of course, is that they are cheap. On the other hand, they
are not always comfortable, and can often be in noisy or busy surroundings. They also try to put as
many guests as possible into one room: triple rooms with space-saving sofa beds are common.

THE END

English for Tourism – Instructor: Ta Le Minh Phuoc