Design and development of Chat Bots using

Generative Al tools to be embedded in website created

by FULL stack technologies/ChatGPT4 for online
Airconditioning Service

Submitted in partial fulfilment of the requirements of the degree

BACHELOR OF ENGINEERING IN
ARTIFICIAL INTELLIGENCE AND DATA SCIENCE

By

Umangi Gore
Harsh
Chaudhari
Aayush Mandlik
Ankush Yamkar

Supervisor
Dr. G. T. Thampi
Principal, Thadomal Shahani Engineering College

DEPARTMENT OF ARTIFICIAL INTELLIGENCE

AND DATA SCIENCE

Thadomal Shahani Engineering College

Bandra(W), Mumbai – 400050

University of Mumbai
(AY 2023-24)
1
 CERTIFICATE
This is to certify that the Mini Project entitled “Design and development of Chat
Bots using Generative Al tools to be embedded in website created by FULL
stack technologies/ChatGPT4 for online Airconditioning Service” is a bonafide
work of Umangi Gore-29, Harsh Chaudhari-15, Aayush Mandlik-64, Ankush
Yamkar-134, submitted to the University of Mumbai in partial fulfilment of the
requirement for the award of the degree of “Bachelor of Engineering” in
“Artificial Intelligence And Data Science” .

(Dr. G. T. Thampi)
Supervisor

(Dr. Madhuri Rao) (Dr. G.T Thampi)

Head of Department Principal

2
 Mini Project Approval
This Mini Project entitled “Design and development of Chat Bots using Generative
Al tools to be embedded in website created by FULL stack technologies/
ChatGPT4 for online Airconditioning Service.” by Umangi Gore-29, Harsh
Chaudhari-15, Aayush Mandlik-64, Ankush Yamkar-134 is approved for the degree
of Bachelor of Engineering in Artificial Intelligence And Data Science.

Examiners

1. ...………………………………………
(Internal Examiner Name & Sign)

2. …………………………………………
(External Examiner name & Sign)

Date:

Place
:

3
 Contents
Abstract ii

Acknowledgments iii

List of Abbreviations iv

List of Figures v

List of Tables vi

List of Symbols vii

1 Introduction 6
1.1 Introduction
1.2 Motivation
1.3 Problem Statement & Objectives
1.4 Organization of the Report

2 Literature Survey 7

2.1 Survey of Existing System

2.2 Limitation Existing system or research gap
2.3 Mini Project Contribution

3 Proposed System (eg New Approach of Data Summarization ) 8

3.1 Introduction
3.2 Architecture/ Framework
3.3 Algorithm and Process Design
3.4 Details of Hardware & Software
3.4 Experiment and Results
3.5 Conclusion and Future work.

References
12

4
Abstract
This project focuses on the design and development of a chatbot powered by
Generative AI tools, to be seamlessly integrated into a website created using Full
Stack Technologies, with a primary emphasis on ChatGPT4. The objective is to offer
an innovative solution for online air conditioning services. The existing service
systems are plagued with inefficiencies, including the absence of round-the-clock
customer support, an inability to handle a high volume of inquiries, and the failure to
provide real-time, personalized service recommendations.

Motivated by the need for a more efficient, automated, and customer-centric solution,
this project introduces an AI-driven chatbot. The chatbot, utilizing state-of-the-art
natural language understanding and generation algorithms, serves as an intelligent
interface for customers seeking air conditioning services. The proposed system
architecture encompasses the user interface on the website, the chatbot module, a
backend database for service information, and an AI model for processing natural
language.

The project aims to revolutionize the air conditioning service industry by offering a
smart and efficient customer interaction platform. Through the integration of
Generative AI, ChatGPT4, and Full Stack Technologies, the system seeks to
enhance customer satisfaction, reduce response times, and boost operational
efficiency for service providers. The success of the project will be measured by its
ability to bring about these improvements, ultimately redefining the service
experience in the air conditioning industry.

5
Acknowledgement
We would like to express our gratitude and thanks to our principal Dr. G. T.
Thampi for his valuable guidance and help. We are indebted for his guidance and
constant supervision as well as for providing necessary information regarding the
project. We would like to express our greatest appreciation to our head of the
department Dr. Madhuri Rao for their encouragement and tremendous support. We
take this opportunity to express our gratitude to the people who have been
instrumental in the successful completion of the project.

Umangi Gore
Harsh
Chaudhari
Aayush Mandlik
Ankush Yamkar

6
 Chapter 1

1.1 Introduction
The "Design and Development of Chat Bots using Generative AI Tools to be
Embedded in a Website Created by Full Stack Technologies/ChatGPT4 for Online
Air Conditioning Service" project aims to revolutionize the way air conditioning
service providers interact with their customers. This project introduces a chatbot
powered by Generative AI that is integrated into a website created using Full Stack
Technologies, including ChatGPT4. The chatbot serves as an intelligent and user-
friendly interface for customers seeking air conditioning services.

1.2 Motivation
The motivation behind this project lies in enhancing customer experience in the air
conditioning service industry. Traditional methods of service inquiries and
appointment booking can be time-consuming and inefficient. An AI-powered
chatbot can provide quick, accurate, and 24/7 customer support, improving user
satisfaction and reducing operational costs for service providers.

1.3 Problem Statement & Objectives

Problem statement- Design and Development of Chat Bots using Generative AI
Tools to be Embedded in a Website Created by Full Stack
Technologies/ChatGPT4 for Online Air Conditioning Service.

Objectives:-
1. Develop a chatbot integrated into a website for air conditioning
service providers.
2. Utilize Generative AI tools to enable the chatbot to understand and respond
to customer queries.
3. Create a Full Stack Technology-based website to host the chatbot.
4. Provide a seamless user experience for customers looking for air
conditioning services.
5. Evaluate the effectiveness of the chatbot in improving customer satisfaction and

7
 operational efficiency.

1.4 Organization of the Report

This report consists of three chapters. The first chapter deals with introduction of the
topic, problem statement, motivation behind the topic and objectives. The second
chapter is the Literature Survey. It includes all the research work done related to this
topic. All information related to study of existing systems as well as learning of new
tools is mentioned in this chapter. The third chapter is about the proposed system
which is used in this project. The block diagram, techniques used, hardware and
software used screenshots of the project are presented in this chapter.

8
 Chapter 2
Literature Survey

This chapter explains the concepts used in this project, study of existing system and
contribution of this project

2.1 Survey of Existing System

The current air conditioning service system relies heavily on manual customer
interactions, either through phone calls or email inquiries. This method is time-
consuming and may not be available 24/7, leading to potential customer frustration.
There is a need for automation and efficient customer engagement.

2.2 Limitation of existing system

The limitations of the existing system include:

1. Lack of round-the-clock customer support.

2. Inefficiency in handling a high volume of inquiries.
3. Difficulty in providing real-time information.
4. Inability to offer personalized service recommendations.

2.3 Mini Project Contribution

The mini project contributes to the development of an AI-powered chatbot
integrated into a website using Full Stack Technologies, primarily ChatGPT4,
to address the limitations of the existing system.

9
 Chapter 3
Proposed System

This chapter consists of detailed description about the methodology used, the
hardware and software components, the tools used and the screenshots of the project

3.1 Introduction
The proposed system involves the design and development of a chatbot for air
conditioning service providers, integrated into a website created using Full Stack
Technologies. The chatbot will leverage Generative AI tools for intelligent
responses.

3.2 Architecture

We first create Then we create the Then we design a

the frontend of backend thus building chatbot using
the website using a full stack website ChatGPT and embed
React.js it into our website

3.3 Algorithm and Process Design

1. Formulating the Problem statement: Design and Development of Chat Bots using
Generative AI Tools to be Embedded in a Website Created by Full Stack
Technologies/ChatGPT4 for Online Air Conditioning Service

2. Understanding the framework and requirements required to solve our problem

statement.

3. Finally, chose React.js for creating frontend (user interface) of the website.

4. Then we built the backend of the website and integrate it with frontend thus
building a full stack website.

5. We then design a chatbot using ChatGPT and embed it in our full stack website.

10
 6. We evaluate that our code is running perfectly and giving the desired output
as mentioned in problem statement.
3.4 Details of Hardware & Software

Processor: Intel(R) Core (TM) i5-10300H CPU @ 2.50GHz 2.50 GHz

RAM: 16 GB
Operating System: Windows
11 Software used: IntelliJ
IDEA
Web development technologies: React.js, Node.js, Express.js

3.5 Results

11
Here it depicts the responsiveness of our website.

12
13
 This is our chatbot which is built using ChatGPT.

3.6 Conclusion and Future Work

The project aims to revolutionize the air conditioning service industry by providing a
smart and efficient customer interaction platform. The integration of ChatGPT4,
Generative AI, and Full Stack Technologies will enhance the customer experience
and streamline service provider operations.

References
 https://tailwindcss.com/docs/responsive-design
 https://react.dev/
 https://nodejs.org/en/learn

14