CITY OF DIPOLOG

CITIZEN’S CHARTER
CITY OF DIPOLOG

CITIZEN’S CHARTER
2022 (1st Edition)

1
I. Mandate
The City of Dipolog was created by virtue of Republic Act No. 5520. As a local
government unit, it is a body politic and corporate endowed with powers to be
exercised by it in conformity with law. As such it shall exercise powers as a
political subdivision of the national government and as a corporate entity
representing the inhabitants of its territory.

Under the General Welfare section of the Local Government Code, every local
government unit shall exercise the powers expressly granted, those necessarily
implied there from, as well as powers necessary, appropriate, or incidental for
its efficient and effective governance, and those which are essential to the
promotion of the general welfare. Within its territorial jurisdictions, local
government units shall ensure and support, among other things, the
preservation and enrichment of culture, promote health and safety, enhance
the right of the people to a balanced ecology, encourage and support the
development of appropriate and self-reliant scientific and technological
capabilities, improve public morals, enhance economic prosperity and social
justice, promote full employment among its residents, maintain peace and
order, and preserve the comfort and convenience of its inhabitants.

II. Vision
Dipolog 2030 Swigapore Vision: “God Centered, Peaceful, Self-Reliant and
Progressive City”

III. Mission
We provide an enabling environment that continually improves the quality of life
of the Dipolognons.

IV. Service Pledge

As public servants, we commit to uphold public interest, professionalism, justice
and sincerity, political neutrality, nationalism, patriotism and commitment to
democracy. We further commit to be responsive to the needs of our customers,
to be trustworthy and to live a simple lifestyle.

2
V. List of Services

3
OFFICE OF THE CITY MAYOR
External Services

4
1. Appointment with the City Mayor
Office Division: Office of the City Mayor – Administrative Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST REQUIREMENTS WHERE TO SECURE

• Visitor’s Slip CMO Information Counter

FEES
TO PROCESSING PERSON
CLIENTS STEPS AGENCY ACTION
BE TIME RESPONSIBLE
PAID
1. Fills up and submit 1.1Receives slip 2 minutes Designated front
slip and waits for and forward to desk staff
confirmation. LCE’s staff

1.2 Review 2 minutes

availability of the Designated
LCE’s schedule CMO staff

1.3 Notifies client of 2 minutes Designated front

the approved desk staff
appointment

TOTAL: 8 minutes

5
2. Issuance of Certificate of Appearance
Office Division: Office of the City Mayor – Administrative Division
Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: Employees/Officials form other Government Agencies with official
transactions
CHECKLIST REQUIREMENTS WHERE TO SECURE
• Request Form CMO Information Counter
• Copy of Travel Order; if applicable
AGENCY FEES TO PROCESSING PERSON
CLIENTS STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Present 1. Assess None 2 minutes Designated
documents documents Administrative
Officer

- 1.2 Prepare None 10 minutes Designated

Certificate of Administrative
Appearance for Officer
approval and
signature

2. Claim Certificate of 2. Release 2 minutes Designated front

Appearance Certificate of desk staff
Appearance

TOTAL: 14 minutes

6
3. Issuance of Recommendation for Job Applications
Office Division: Office of the City Mayor – Administrative Division
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: All
CHECKLIST REQUIREMENTS WHERE TO SECURE
• Recommendation from Barangay Barangay Hall
Captain – one copy
• Police Clearance – one copy PNP
• Application Letter – one copy Requesting party
FEE
S TO PROCESSI PERSON
CLIENTS STEPS AGENCY ACTION
BE NG TIME RESPONSIBLE
PAID
1. Present 1.1 Assess documents, none 2 minutes Designated front
documents and if found to be in order, desk staff
waits for status of forwards to CMO Staff
request. for preparation of
recommendation,
otherwise , returns
documents to client.

1.2 Prepare none 10 Designated CMO

recommendation and minutes Staff
present to the LCE for
approval.

1.3 Enters transaction none 2 minutes Designated front

on the logbook and desk staff
release
recommendation letter
to client

TOTAL 14 minutes

7
 4. Solemnization of Marriage
Office Division: Office of the City Mayor – Administrative Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST REQUIREMENTS WHERE TO SECURE

• Marriage Contract – three (3) copies

• Marriage License – two(2) photocopies City Civil Registrar’s Office
and present original
FEES
PROCESSING PERSON
CLIENTS STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Present required 1.1 Receives and
documents and wait checks on the
for confirmation completeness and None 5 minutes Designated front
validity of the desk staff
documents If found
in order, forwards the
same to CMO
designated staff for
booking. Otherwise,
return immediately to
client for compliance.

1.2 Records request

on the logbook and
notifies client If None 5 minutes Designated CMO
documents are in Staff
order, forwards the
same to CMO
designated staff for
booking
Designated CMO
1.3 Records None 5 minutes Staff
transaction and
notifies client of the
approved wedding
date.

TOTAL: 15 minutes

8
OFFICE OF THE CITY MAYOR
Internal Services

9
 1. Issuance of Travel Order
Office Division: Office of the City Mayor – Administrative Division
Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: LGU Employees, Sanguniang Panlungsod Members, Barangay
Officials
CHECKLIST REQUIREMENTS WHERE TO SECURE
• Letter of invitation from Government
Agencies, NGOs, private entities, Concerned requesting agencies
memorandum circular, activity call
FEE
S TO PROCESSI PERSON
CLIENTS STEPS AGENCY ACTION
BE NG TIME RESPONSIBLE
PAID
1. Present 1. Forwards documents none 2 minutes City Mayor
documents to the and Instructs staff to
LCE and waits for proceed with
issuance of Travel preparation of Travel
Order. Order, if travel is
approved.
1.2 Prepare Travel Designated CMO
Order for City Mayor’s none 10 Staff
signature minutes

1.3 Enters transaction none 2 minutes Designated front

on the logbook and desk staff.
release Travel Order to
client.

TOTAL: 14 minutes

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OFFICE OF THE CITY BUILDING
Internal Services

11
1. Issuance of Building Permit

The Building Permit is issued for all buildings and structures to provide a framework
of minimum standards and requirements to regulate and control their location, site
design, quality of materials, construction, use, occupancy, and maintenance.

Office or Division: Office of the Building Official

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Five (5) copies of properly filled up and
notarized Unified Application Form for
Building Permit, Locational Clearance and Office of the Building Offiicial (OBO)
Fire Safety Evaluation Clearance.

- Additional requirements for Locational

Clearance : (where applicable)

• Submit Certificate of Height Clearance Licensed Professionals

from the Civil Aviation Authority of the
Phlippines . Architectural Documents - Architect/Civil
Engineer
• Submit Clearance from Property
Manager/Administrator of Homeowners
Association if project is located in existing
Structural Documents -
subdivision or condominium.
Structural/Civil Engineer
• Submit permit from Natural Water
Resources Board if project has
Plumbing Documents - Master
Groundwater Extraction
Plumber/
• Submit Drainage Impact Statement if
project is a Major development
SanitaryEngineer
• Submit Socio-Economic impact
Statement if the project has a large
Employment
Electrical Documents
• Submit initial Environmental Examination
(IEE) duly certified by the DENR for
Industrial Facilities
Professional Electrical Engineer

12
 • Submit Water Management Plan if the
project is a Heavy water-using Facility

• Submit Historic Site/Facility Development Mechanical Documents

Statement if project is Historic Site or with
Historic Facility
Professional Mechanical

• Submit Traffic Impact Statement if project

is a potential Traffic Generating
Development
Engineer
• Submit notarized Certificate of No
Objection from affected neighbors if
project has Firewall/Abuttment on any
side of the property

• Submit Line and Grade Clearance from

the City Engineer’s Office if the project is
affected by road widening and
construction

• Submit Waterways Clearance from City

Planning and Development Office if the
Project is within Flood overlay zone

• Submit soil test regarding spoil and

related conditions if the project is within
the Liquefaction Overlay Zone

2. Five (5 sets) of Design Plans and other

documents prepared, signed and sealed
by duly licensed and registered
professionals.
Civil Engineer
A3 for Buildings up to 3 (three) storeys or floor
area up to 1,200 square meters;
A1 (standard) if building is more than 3 (three)
storeys or more than 1,000 square meters

3. Five (5) copies of Bill of Materials signed

and sealed by a Civil Engineer,
duly notarized.

4.Five (5) copies of Standard Specifications Civil Engineer

signed and sealed by a Civil Engineer

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5.Structural design and analysis signed and
sealed by a Civil/Structural Engineer

6. Photocopies of the following:

a. Certified True Copy of OCT/TCT , on file Civil/Structural Engineer
with the Registry of Deeds
b. Updated Tax Declaration
c. Current Real Property Tax Receipt
d. Tax Clearance issued by the City Treasurer
e. Sketch Plan of lot signed and sealed by a
Geodetic Engineer

7. If the applicant is not the owner: Geodetic Engineer

a. Duly notarized copy of the Deed of
Absolute Sale/Contract of Lease
b. Duly notarized Certification from Land
Owner interposing no objection for the
applicant to construct a structure within the
lot.
c. Extrajudicial Partition with approved
Subdivision Plan, or
d. Declaration of Heirship with waiver of
rights.

8 .Natural Water Passageway Clearance

9. DPWH RROW/Water Rights Clearance

if along highways or waterways CPDO

10. DOLE – OSHS (for structures worth more DPWH

than Php 200,000.

11.As the need arises; DOLE

a. CAAP Height Clearance – if structure is
within the 2-kilometer radius from runway
b. ECC Clearance CAAP
c. NTC Clearance
d. DOH Clearance
e. NGCP Clearance if structure is under a
main transmission line

12.Soil Load/Boring Test for Buildings three

(3) storeys and higher

13. Barangay Locational Clearance DENR

(Plans & Designs to be signed by the
Barangay Chairman )

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 NTC
NOTES: DOH
• Please include this checklist when NGCP
submitting the above-mentioned
documents for your application;
• All the fully-accomplished above-
mentioned forms and requirements must
be fastened in a LONG FOLDER
including Drawing Plans and Reports
upon submission (make 5 sets)
• Only COMPLETE and COMPLIANT
application will be accepted;
• Keep your CLAIM STUB at all times; ‘NO
CLAIM STUB, NO RELEASE “ policy
• A surcharge of 100% shall be imposed
and collected from any person who
shall construct, repair (buildings),
install (electro-mechanical
equipment), alter or cause any change
in the use or occupancy of any
building or parts thereof or
appurtenances thereto without any
permit. (Sec. 25.2 Rule III of the
National Building Code/PD 1096)

PERSO
FEES TO PROCESSING N
CLIENT STEPS AGENCY ACTION BE PAID TIME RESPO
NSIBL
E
1.1.Plans and None 20 minutes Frontlin
documents are e
1. Submission of
checked for Officer
the properly
compliance with
filled up and
checklist.
notarized
• If complete,
Unified
assigns
Application
Reference
Form for
Number and
Building Permit,
Issues Claim
and all
Stub .
documentary
requirements.
• If incomplete,
returns plans
and supporting

15
 documents to
applicant for
compliance.

• P&D forwarded
to Encoder for
recording then
forwarded to
the Field
Inspectors
1.2 Evaluators None Within 1 day Field
conduct joint from receipt of Inspect
Validation of Ancilliary P&D ors
Permits and
assessment of
electrical and
mechanical fees
1.3. Assessment of Based on 30 minutes OBO
fees and preparation the Assess
of Order of Payment Schedule of or
Fees under
the National
(Issue Discrepancy Building
Form to the applicant Code
for discrepancies
noted together with the
P&D and other
supporting documents
and go back to step 1)

1.4. .Applicant is None 5 mins

notified to claim Order
of Payment with P & D
and supporting
documents or the PD
with Discrepancy
Form whichever is
applicable.

1.5 P&D and OP or

DF

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2.Receive Order of None 5 minutes Frontlin
Payment and all other e
supporting documents Officer

3.Payment of Fees and 3.1. Evaluate P&D

Charges and submit all and checks
documents with Official completeness of None 30 minutes Frontlin
Receiptts to the Office documents and e
of the Building Official. recommends for Officer
approval, otherwise, if
found deficient shall
be returned to
applicant for
compliance.

3.2.Review and None 15 minutes City

approve application Building
for building permit. Official

3.3 Encode and Log None 10 minutes City

Approved Building Building
Permit and notifies Official
Applicant.

3.1. Release approved Frontlin

building permit and all e
other pertinent Officer
documents.

4.Claim Building None 5 minutes Frontlin

Permit. e
Officer

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 1 day /2 hours
TOTAL: and 5 minutes

2. Issuance of Certificate of Occupancy

The Occupancy Permit is issued to ascertain that a newly constructed edifice
or structure complies with stringent safety and sanitary requirements for
occupancy.

Office or Division: Office of the Building Official

Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Office of the Building Official (OBO)
-Four (4) copies of properly filled-up
Unified Application Form for Certificate of
Occupancy and Fire Safety Inspection
Certificate

Four (4( copies of properly filled-up and duly

notarized Certificate of Completion (using the
form in Annex H), signed by the
owner/applicant and signed and sealed by
the duly licensed Architect or Civil Engineer
in-charge of construction,
together with one (1) set of issued Building
Permit Plans and a copy of the
Construction Logbook. If the construction was
undertaken through a contract, the Certificate
of Completion shall also be signed by the
Contractor/Authorized Managing Officer

Five (4) sets photocopy of the issued

Building Permit

Four (4) sets photocopy of the Owner’s copy

of issued Fire Safety Inspection Certificate

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Four (4) sets of Compliant AS-BUILT PLANS
reflecting all corrected comments made in the
Issued Building Permit Plans signed and
sealed by owner and all involved
professionals

Clear 3R size Photographs of the completed

structure showing substantial completion of
front, sides, and rear areas (4 sets)

Yellow Card issued by the Electrical Service

Provider.

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION BE PAID TIME RESPON
SIBLE
1. Submit duly 1.Receive, review, check None 20 minutes Frontline
accomplished the completeness Officers
Unified of the submitted
Application Form documents.
and all required • If incomplete ,
documents , return the
receive claim documents to
stub, and leave applicant for
contact compliance.
number, for future • .Assign Reference
notifications. Number, enter in
Logbook and
issue Claim Stub.

19
 2. Encodes application None 10minutes Encoder
and Route documents
for inspection, evaluation
and validation of ancillary
permit.

2.1 Validation for Line None

and Grade
10 minutes Validato
r
2.2 Evaluation/Validation None
of Architectural Plans 10 minutes
Validator

2.3 Evaluation/Validation None 10 minutes

of Structural Plans and Validator
documents

2.4 Evaluation/validation None 10 minutes

of Plumbing plans
Validator
2.5 Inspection/Evaluation None 10 minutes
of Electrical Plans
Validator
2.6 Validation of None 10 minutes
Electrical Plans
Validator
2.7 Evaluation and None 10 minutes
Validation of Mechanical Validator
Plans

2.8 Evaluation/validation None 10 minutes

of Sanitary Requirement Environm
ent
Sanitation
Division-
CHO

2.Applicant 1. City Assessor- None Local

retrieves P & D Conduct inspection, Assessm
and submits to issues ARP and Tax ent
the Offices of : Declaration Operation
s Officer

1.2 City Treasurer- Based on Based on

Computes taxes due and the the
prepare Tax Bill. Collects Schedule of Schedule

20
payment and Issues Taxes, Fees of Taxes,
Official Receipt as the and Fees and
case maybe. Charges Charges
under the under
Revenue the
Code of Revenue
1997 as Code of
amended. 1997 as
None amended
.
None

1.3 City Planning and None

Development- Validate
Land Use and Approve
Certification on zoning

1.4 Building Official- None

Conduct inspection to
determine compliance
with the requirements of
the Fire Code of the
Philippines and the
National Building Code of
the Philippines and other
statutory requirements
(electrical, mechanical,
electronics)

1.5 Bureau of Fire Based on

Protection- Collect Fire the
Fees and issue Fire Schedule of
Safety Evaluation Fees under
Certificate the Fire
Code of the
Philippines

1.6 Conduct site None Within a day Field

inspection and evaluate from receipt of Inspector
the submitted documents documents s

*If found compliant upon

evaluation and
inspection, the Section
Head shall conduct final
evaluation and approval
of such for assessment,
otherwise, the applicant

21
 shall be notified for
compliance.
1.7 Assessment of Fees Based on 5 minutes OBO
and the Order of the Assessor
Payment prepared . Schedule of
Fees Under
the National
Building
Code
1.8 Review /Approve None 5 minutes City
Order of Payment. Building
Official
1.9. Notifies applicant. None 3 minutes Frontline
Officer
3. Applicant 3. Receive complete None 5 minutes Frontline
retrieves documents and Official Officer
documents and Receipts and update
Order of records.
Payment, pays
fees, and submit
the documents 3.1 Review documents None 20 minutes OBO
with the Official and if everything is in Assessor
Receipts to the order, approval is
Office of the recommended.
Building Official.
3.2 Sign by the Building None 10 minutes OBO
Official. Assessor

3.3 Notifies applicant. None 3 minutes Frontline

Officer
4. Receive the 4. Sort documents in None 10 minutes Frontline
approved preparation for the Officer
Occupancy release to applicant and
Permit with all the other offices to be
supporting furnished with a copy.
documents. Notifies applicant
TOTAL 1 Day/ 2 Hours
& 58 Minutes

22
3. Issuance of Electrical Permit or Certificate of Final Electrical
Inspection (CFEI)
Permit is necessary when installing electric power in a construction project.

Office or Division: Office of the Building Official

Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ELECTRICAL PERMIT 1 (WITH BP AND
OP)
- Original Electrical Permit Form (4
copies), completely filled up
- Electrical plan
- Photocopy of PTR & PRC ID of
Electrical Professionals with 3 original
specimen signature
- Original Electrical Barangay
Clearance
- Photocopy of Building Permit (BP)
- Photocopy of Occupancy Permit (OP)
- Photo of site
- Yellow Card from MERALCO
- If not owned, provide original
notarized letter of consent from the lot owner
- Provide Duplicate Copy
Office of the Building Official (OBO), Private
ELECTRICAL PERMIT 2 (WITHOUT BP Professionals
AND OP)
- Original Electrical Permit Form (4
copies), completely filled up
- Original Electrical Layout
- Photocopy of PTR & PRC ID of
Electrical Professionals with 3 original
specimen signature
- Original Electrical Barangay
Clearance - Photocopy of Land Title (TCT)
- Photocopy of Updated Tax
Declaration and Tax Receipt
- Photo of Site
- Yellow Card from Meralco
- If not owned, provide original
notarized letter of consent from the lot owner
Provide Duplicate Copy

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TCL
- Original Temporary Service
Connection
Form (4 copies), completely filled up
- Original Electrical Plan/Layout
- Photocopy of PTR & PRC ID of
Electrical Professionals with 3 original
specimen signature
- Original Electrical Barangay
Clearance
- Photocopy of Building Permit
- Photo of Site
- Yellow Card from MERALCO (TCL)
- Provide Duplicate Copy

UPAO
- Original Temporary Service
Connection
Form (4 copies), completely filled up
- Original Electrical Layout
- Photocopy of PTR & PRC ID of
Electrical Professional with 3 original
specimen signature
- Original Electrical Barangay
Clearance
- Original UPAO Certificate
- Original HOA Certificate
- Photo of Site
- Yellow Card from MERALCO
- Provide Duplicate Copy

RECONNECTION/RELOCATION
- Original Electrical Permit (4 copies),
completely filled up
- Original Electrical Plan/Layout
- Photocopy of PTR & PRC ID of
Electrical Professionals with 3 original
specimen signature
- Original Electrical Barangay
Clearance - Photocopy of Land Title (TCT)
- Photocopy of Updated Tax
Declaration and Tax Receipt
- Photo of Site
- Yellow Card from Meralco
- If not owned, provide original
notarized letter of consent from the lot owner

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- Provide Duplicate Copy CFEI
“Yellow Card” issued by

Meralco/Electrical Service Provider stating

“secure CFEI”
- One (1) copy of issued
Wiring/Electrical
Permit
- One (1) set copy of Issued Electrical
Plan
- Four (4) sets copy of Compliant
ASBUILT Electrical Plan signed and sealed
by owner and all involved professionals -
Clear 3R size Photograph of the completed
Service Entrance and Meter
Base installation

FEES
PROCESSING
AGENCY TO BE PERSON
CLIENT STEPS TIME
ACTION PAID RESPONSIBLE
1. Submit application and 1.1 The sorters None 1 hour Sorters of the
all required documents via of the Office of OBO
the One Stop Shop the Building
Terminal and get claim Official (OBO)
stub. shall review,
check and
assess the
completeness of
the submitted
documents.
1.2 The Office None 1 day Electrical
of the Building Evaluators of the
Official OBO
(OBO)shall
review, check
and review the
submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.

25
 1.3 Site None 7 days Inspectorate of
Inspection shall the OBO
be conducted.
1.4 If the None 1 day Section Head of
submitted the OBO
documents are
compliant upon
evaluation and
inspection, the
Section Head
shall conduct
final
evaluation and
approval of such
for assessment;
otherwise, the
application shall
be endorsed for
compliance.
1.5 The fees will None 1 day Assessors of the
be assessed. OBO
2. Return on the date 2.1 If the Order 30 minutes Building Official
indicated in the stub and application is of and Officer of the
inquire on the status of approved for Payme Day
the application in the payment, the nt shall
OBO. If the application is Order of be
ready for payment, pay Payment shall based
the required fees; be signed by the on the
otherwise if the Building Official schedul
application is for and issued by e of
compliance, get the the Officer of fees
documents, comply with the Day to the prescrib
the requirements, and go applicant. ed by
back to step 1. the
DPW
H,
sched
ule
of fees
of the
concern
ed
Barang
ay,
Fire
Code,
Zoning

26
 Ordinan
ce, and
the
Local
Revenu
e Code.
2.2. If the None 30 minutes Officer of the
application is Day
for
compliance, the
Officer of the
Day shall return
the documents
to the applicant
for compliance
of the remarks
indicated in the
correction
sheet.
2.3 The permit None 30 minutes Building Official
shall be signed or his
by the Building authorized
Official or his representative
authorized
representative.
2.4 The None 2 hours Admin
documents shall
be sorted or
prepared for
endorsement
to the
concerned
offices.
4. Claim permit and sign 4.The permit None 1 hour Releasing
logbook or other shall be Section
transmittals for released to the
acknowledgment. applicant.
9 Days, 2
TOTAL hours & 35
mins

27
 4. Issuance of Mechanical Permit
Obtaining a permit from the City Government of Valenzuela is necessary
before the installation, removal, or alteration of macYhinery having at least
twenty (20) horsepower. A separate permit to operate (Certificate to
Operate) is necessary after installation and inspection of the machinery.

Office or Division: Office of the Building Official

Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
- Legal Documents (Submit 1 original copy Office of the Building Official, Private
and 2 photocopies) Professionals
1. Notarized Authorization Letter and
Contact Number (For Applicant’s
Representative) and Applicant’s ID Copy
- Technical Documents
2. Application forms for Mechanical
Permit, signed and sealed by duly licensed
professionals and signed by the owners 3.
Clear photocopies of valid PRC Ids and
current PTRs with dry seal and 3 specimen
signatures (BLUE INK)
4. 4 sets of complete mechanical plans,
details, and computations, signed and sealed
by duly licensed professionals and signed by
owners

FEES TO BE PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION PAID G TIME RESPONS
IBLE
1. Submit 1.1 The sorters of the None 1 hour Sorters of
application and all Office of the Building the
required documents Official (OBO) shall OBO
via the One Stop review, check and
Shop Terminal and assess the
get claim stub. completeness of the
submitted documents.
1.2 The Office of the None 1 day Mechanica
Building Official l
(OBO)shall review, Evaluators
check and review the of the OBO
submitted documents
as well as the
compliance of the same
with the National

28
 Building Code and
other statutory
requirements.
1.3. Site Inspection None 7 days Inspectorat
shall be conducted. e of the
OBO
1.4. If the submitted None 1 day Section
documents are Head of
compliant upon the OBO
evaluation and
inspection, the Section
Head
shall conduct final
evaluation and approval
of such for assessment;
otherwise, the
application shall be
endorsed for
compliance.
1.5. The fees will be None 1 day Assessors
assessed. of the OBO
2. Return on the 2.1 If the application is Order of 30 mins Building
date indicated in the approved for payment, Payment Official and
stub and inquire on the Order of Payment shall be Officer of
the status of the shall be signed by the based on the the Day
application in the Building Official and schedule of
OBO. If the issued by the Officer of fees
application is ready the Day to the prescribed by
for payment, pay the applicant. the DPWH,
required fees; schedule
otherwise if the of fees of the
application is for concerned
compliance, get the Barangay,
documents, comply Fire Code,
with the Zoning
requirements, and Ordinance,
go back to step 1. and the Local
Revenue
Code.
2.2. If the application
is for compliance, the None 30 minutes Officer of
Officer of the Day the Day
shall return the
documents to the
applicant for
compliance of the
remarks indicated in
the correction sheet.

29
3. Present or submit 3.1 The receipt shall be None 4 hours Officer of
the Official Receipt accepted and recorded the
(OR) to the Officer and the documents Day,
of the Day. shall be processed and Recording
prepared for releasing, Section,
which may include and Admin
printing of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building Permit
Certificate.
3.2 The permit shall be None 30 minutes Building
signed by the Building Official or
Official or his authorized
authorized representat
representative. ive
3.2. The documents None 2 hours Admin
shall be sorted or
prepared for
endorsement to the
concerned offices.
4. Claim permit and 4. The permit shall be None 1 hour Releasing
sign logbook or released to the Section
other transmittals for applicant.
acknowledgment.
10 days, 8
TOTAL hours and 30
minutes

30
CITY NUTRITION OFFICE
Internal Services

31
1. Assessment of Nutrition Situation among 0-59 months old
preschoolers.
To obtain, verify and interpret data needed to identify nutrition – related problems,
their causes and significance and geographic distribution of nutritional disorders, the
type of malnutrition and food eating habits among 0-59 months preschoolers of
Dipolog City.

Office or Division: City Mayor’s Office-Nutrition Services Division

Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Families with 0-59 months old Preschool children within Dipolog
City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Slip Barangay Nutrition Scholars
FEES
TO PERSON
PROCESSI
CLIENT STEPS AGENCY ACTION BE RESPONSIBL
NG TIME
PAID E
1. Present referral to 1.1 Conduct actual None 3 minutes BNS assigned
City Nutrition Program weighing and measuring
Coordinator (CNPC) of preschoolers
assigned in the City Nut.
respective barangay. Program
1.2 Assess nutritional 3 minutes Coordinator in-
status of the child by charge
using the Child Growth
Standard table.

5 minutes City Nut.

1.3 Explain nutritional Program
status of the child, Coordinator in-
provide information on charge
proper nutrition and
hygiene.
City Nut.
1.4 Informs client of 2 minutes Program
schedule of follow up Coordinator in-
home visit charge

TOTAL 15 mins

32
2. Provides Food Packs for underweight preschool children,
through the Supplemental Feeding Program for 120 days (6
months) for 6-59 months preschool children beneficiaries.

Office or Division: City Mayor’s Office-Nutrition Services Division

Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Malnourished children as identified through OPERATION
TIMBANG Program, within Dipolog City, through the respective
Barangay Nutrition Scholars (BNS).
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Slip Barangay Nutrition
Scholars

PERSO
FEES
N
CLIENT STEPS TO BE PROCESSING
AGENCY ACTION RESPO
PAID TIME
NSIBL
E
1. Barangay Nutrition 1.1 Conducts actual None 2 minutes/child City
Scholars (BNS) validation at the barangay Nut.
presents list of level. Progra
identified malnourished m
children within their Coordin
barangays ator

None 2 minutes City

1.2 Distribution of food Nut.
packs to concerned Progra
Barangay Nutrition m
Scholars. Coordin
ator

TOTAL 4 minutes

33
3. Validation and checking of BNS Monthly Accomplishment
Monthly Accomplishment of Barangay Nutrition Scholar (BNS) checked by the
assigned Nutrition Program coordinator before final submission.

Office or Division: City Mayor’s Office-Nutrition Services Division

Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Barangay Nutrition Scholars within Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
BNS Monthly Accomplishment BNS

FEES
PERSON
CLIENT STEPS TO BE PROCESSIN
AGENCY ACTION RESPONSIBL
PAID G TIME
E

1. BNS Monthly 1.1 Receive the BNS None 2 minutes City Nut.
Accomplishment monthly accomplishment Program
Coordinator
in-charge

City Nut.
Program
1.2 One on one checking
None 1 hour and 30 Coordinator
and validation of monthly
minutes in-charge
accomplishment

City Nut.
1.3 Submit final monthly
None 2 minutes Program
Accomplishment to the
Coordinator
office Head of City
in-charge
Nutrition

City Nutrition
1.4 Approves Monthly
None 2 minutes Action Officer
Accomplishment Report
1 hour & 36
TOTAL
mins.

34
POPULATION MANAGEMENT &
DEVELOPMENT OFFICE
External Services

35
 1. Certification for Pre-Marriage Counseling
Under Section 15 of RA 10354 (RPRH Law 2012), no marriage license shall be
issued by the Local Civil Registrar unless the applicants present a Certificate of
Compliance issued by the local Population Office certifying that they had du8le
received adequate instructions and information on responsible Parenthood,
Family Planning.

Office or Division: City Population Management & Development Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail:
WHERE TO
CHECKLIST OF REQUIREMENTS
SECURE
City
Certification Fee– P 300.00 Treasurer
’s Office

FEES
TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Seeks schedule 1.1 Verifies
for PMOC and payment made
present official and if found in
receipt covering order, ask
payments of couple to fill up Designated Staff
services as required PMOC form None
by the Office of the and the
City Registrar Marriage
Expectation
Inventory (MEI)
10 mins
1.2 Give
information
about
scheduling of
Pre-Marriage
Counseling
(PMC) and give
instruction of
do’s and don’ts
during seminar

Population
2.Attend PMOC on 1. Conducts
4 hours Program Officer I
the scheduled date PMOC
& II

36
3.Receives
Certificate of 1. Issues
Designated Staff
Compliance ( this is Certificate of 3 mins
a pre-requisite to Compliance
Marriage License)
4 Hours & 13
TOTAL
minutes

37
PUBLIC EMPLOYMENT SERVICE DIVISION
External Services

38
 1. Special Program for the Employment of Students and Out-
of-School Youth (WALK-IN APPLICATION)
Office/Division: City Mayor’s Office – Public Employment Service Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students and Out-of-School Youth ages 15-30 years old in
Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photocopy of Birth Certificate or any Philippine Statistics Authority or City Civil
equivalent document indicating date of Registrar
birth or age (age must be 15-30 years
old)
2. Any of the following documents :

a. Photocopy of latest Income Tax Return a. Bureau of Internal Revenue (BIR)

(ITR) of parents/legal guardian or
certification issued by the Bureau of Internal
Revenue (BIR) that the parents/guardians
are exempted from payment of tax;

b. Original Certificate of Indigency b. City Social Welfare and Development

Office (CSWDO)
c. Original Certificate of Low Income issued c. Department of Social Welfare
by the Barangay or DSWD/CSWDO where and Development (DSWD)/
the applicant resides. Barangay
where the applicant resides
For students, any of the following, in addition to
requirements no. 1 and 2:
a. Photocopy of proof of average passing School attended
grade such as (1) class card or (2) Form
138 of the previous semester or year
immediately preceding the application;
or
b. Original copy of Certification by the
School Registrar as to passing
immediately preceding semester/year if
grades are not yet available.
For Out of School Youth, original copy of Any of the following:
Certification as OSY issued by a. Bureau of Internal Revenue (BIR)
DSWD/CSWDO or the authorized Barangay b. City Social Welfare and
Official where the OSY resides, in addition to Development Office (CSWDO)
requirements no. 1 and 2. c. Department of Social Welfare and
Development (DSWD)
d. Barangay where the applicant
resides

39
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO TIME RESPONSIBLE
BE
PAID
1. Goes to the Public 1. Issues the None 30 minutes Designated Front
Employment Service Division SPES desk Staff
(PESD) to inquire with regards application
to the Special Program for the form and the
Employment of Students list of
(SPES) requirements. requirements
to be
accomplished
by those
interested
clients.

2. Submit the requirements to 2. Receives None 30 minutes Designated Front

the PESD for evaluation. and reviews desk staff
the
documents
submitted by
the applicant.
2.1 Notifies None 1 day Designated Front
the applicant desk staff
on status of
their
application.
TOTAL 1 day & 1 hour

2. Special Program for the Employment of Students and Out-

of-School Youth (ON-LINE APPLICATION)

Office/Division: City Mayor’s Office – Public Employment Service Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students and Out-of-School Youth ages 15-30 years old in
Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Photocopy of Birth Certificate or any Philippine Statistics Authority or City Civil
equivalent document indicating date of Registrar
birth or age (age must be 15-30 years
old)

40
 4. Any of the following documents :

a. Photocopy of latest Income Tax Return a. Bureau of Internal Revenue (BIR)

(ITR) of parents/legal guardian or
certification issued by the Bureau of Internal
Revenue (BIR) that the parents/guardians
are exempted from payment of tax;

b. Original Certificate of Indigency b. City Social Welfare and Development

Office (CSWDO)
c. Original Certificate of Low Income issued c. Department of Social Welfare
by the Barangay or DSWD/CSWDO where and Development (DSWD)/
the applicant resides. Barangay
where the applicant resides
For students, any of the following, in addition to
requirements no. 1 and 2:
c. Photocopy of proof of average passing School attended
grade such as (1) class card or (2) Form
138 of the previous semester or year
immediately preceding the application;
or
d. Original copy of Certification by the
School Registrar as to passing
immediately preceding semester/year if
grades are not yet available.
For Out of School Youth, original copy of Any of the following:
Certification as OSY issued by e. Bureau of Internal Revenue (BIR)
DSWD/CSWDO or the authorized Barangay f. City Social Welfare and Development
Official where the OSY resides, in addition to Office (CSWDO)
requirements no. 1 and 2. g. Department of Social Welfare and
Development (DSWD)
h. Barangay where the applicant resides
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO TIME RESPONSIBLE
BE
PAID
1. Inquires from the Public 1. Issues the None 30 mins Designated Front
Employment Service Division SPES desk staff
(PESD) with regards to the application
Special Program for the form and the
Employment of Students list of
(SPS) requirements through requirements
the unit’s Facebook page : to be
LGU Dipolog City – PESO or accomplished
email at by those
[email protected]. interested
clients and
provides

41
 step-by-step
procedure on
how to submit
the
requirements
thru online.

2. Accomplishes the 2. Receives None 30 mins Designated Front

Application form and submits and reviews desk staff
the requirements thru the
https://spes.dole9portal,com. documents
by following the step-by-step submitted
procedures by the PESD staff online by the
applicant for
approval or
disapproval.
TOTAL 1 hour

3.Tulong Panghanapbuhay Sa Ating Displaced/Disadvantaged

Workers (TUPAD) Program

Office/Division: City Mayor’s Office – Public Employment Service Division

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Displaced, Disadvantaged, Unemployed, Underemployed
individuals ages 18 to 60 years old who are residents of Dipolog
City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification of non-coverage to Pantawid Department of Social Welfare and
Pamilyang Pilipino Program (4Ps) Development (DSWD)
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO TIME RESPONSIBLE
BE
PAID
1. Goes to the Public 1. Provides
Employment Service the step-by- None 10 minutes Designated Front
Division (PESD) to step desk staff
inquire with regards to procedures
the requirements needed on how to
to avail the Tulong avail the
Panghanapbuhay sa TUPAD
Ating Program.
Displaced/Disadvantaged

42
(TUPAD) Workers
Program.
2. Submit the 2. Evaluate None 30 minutes Designated Front
requirement and fill-out and verify the desk staff
the application form for application.
the TUPAD.
3. Fill-out GSIS Group 3. Come-up None 1 day Designated Front
Personal Accident with the desk staff
Insurance (GSIS qualified list
– GPAI). of TUPAD
beneficiaries.
4. Sign contract of 4. Give client None 1 hour Designated Front
service. schedule and desk staff
work
assignment.
1 day, 1 hr. &
TOTAL 40 minutes

4. Application of DOLE Integrated Livelihood and Emergency

Program (DILEEP)

Office/Division: City Mayor’s Office – Public Employment Service Division

Classification: Complex
Type of G2C – Government to Citizen
Transaction:
Who may avail: All residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Individual business plan:
a. Individual Business Plan (IBP) a. IBP Form is available in DOLE website and
Form and Proposal in the PESD.
b. Certification of non-coverage b. Certification of non-coverage to 4Ps is
to Pantawid Pamilyang Pilipino available at the Department of Social
Program (4Ps) Welfare and Development (DSWD).
For Group Business Plan:
a. Group Business Plan (GBP) a. GBP is available in DOLE website and in the
Form and Proposal PESD.
b. Accreditation b. DOLE, Department of Trade and Industry
documents/certificate of the (DTI), Cooperative Development Authority
group issued by different (CDA) and other issuing government
agency. agencies.
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO BE TIME RESPONSIBLE
PAID

43
1 Submit duly 1. Receives and None 1 hour Designated Front desk
accomplished evaluates the staff
IBP/GBP Form submitted
and other pertinent documents.
documents.
1.1 Submit to None 1 day Designated Front desk
DOLE the staff
DILEEP
application
1.2 Furnish Designated Front desk
applicant with None 1 day staff
copy of the
endorsement
letter duly
received by
DOLE
TOTAL 2 days & 1 hr.

5. Special/Local Recruitment Activity (SRA/LRA)

Office/Division: City Mayor’s Office- Public Employment Service Division

Classification: Simple
Type of Transaction: G2B – Government to Business
Who may avail: All residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Overseas Recruitment:
1. Letter of Intent signed by the 1. Recruiting agency/company
President or General Manager 2. Recruiting agency/company
2. Notarized Affidavit of Undertaking 3. Philippine Overseas Employment
3. Philippine Overseas Employment Administration (POEA)
Administration (POEA) 4. Philippine Overseas Employment
License/Renewal Administration (POEA)
4. Philippine Overseas Employment 5. City Licensing and Permits Unit
Administration (POEA) Job Order 6. Bureau of Internal Revenue (BIR)
Balances 7. Recruiting agency/company
5. Business Permit 8. Department of Labor and Employment
6. Bureau of Internal Revenue (BIR) (DOLE)
Certificate of Registration
7. List of Job Vacancies and
Requirements
8. Department of Labor and
Employment (DOLE) Clearance
For Local Recruitment:
1. Letter of Intent signed by the 1. Recruiting agency/company
President or General Manager 2. Recruiting agency/company

44
 2. Notarized Affidavit of Undertaking 3. City Licensing and Permits Unit
3. Business Permit 4. BIR
4. Bureau of Internal Revenue (BIR) 5. Recruiting agency/company
Certificate of Registration
5. List of Job Vacancies and
Requirements
NOTE: Photocopies of documents should
be submitted in three (3) folders. Only
applications with complete requirements
will be accepted for processing.
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO TIME RESPONSIBLE
BE
PAID
.1 Goes to PESD to 1. Gives the None 10 minutes Designated Front
inquire the SRA/LRA list of desk staff
requirements. requirements
to be
accomplished.
2. Submits the 2. Evaluates None 30 minutes Designated Front
requirements to conduct the submitted desk staff
SRA/LRA. requirements
and issue a
No Objection
Certificate
(NOC).
3. Messages the PESD 3. Gives the None 10 minutes Designated Front
thru Facebook list of Desk Staff
Messenger at LGU requirements
Dipolog City – PESO or to be
email accomplished.
[email protected]
to inquire the SRA/LRA
requirements.
4. Submit the 4. Evaluates None 10 minutes Front desk staff
requirements to conduct the submitted
SRA/LRA thru the unit’s requirements
email address. and issue a
No Objection
Certificate
(NOC).
TOTAL 1 hour

45
 6. ASSISTANCE TO OVERSEAS FILIPINO WORKERS (OFW)
WITH COMPLAINT
Office/Division: City Mayor’s Office – Public Employment Service Division
Classification: Complex
Type of G2C – Government to Citizen; G2G – Government to Government; G2B
Transaction: – Government to Business
Who may avail: All residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Evidence or proof of alleged abuse 1. Complainant (Screenshots of
2. Complaint Form conversation, photos, and videos)
2. PESD
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
5.Victim’s family 1. Evaluates the None 2 hours Designated front
comes to PESD complaint/statement and desk staff
to seek other data given.
assistance for
their
distressed/abused
family member
and fill-out
Complaint Form.
1.1 Conducts preliminary None 1 day Designated front
verification. desk staff
1.2 If the complaint is None 1 day
proven, seeks assistance Designated front
from the Overseas desk staff
Workers Welfare
Administration and ,
Department of Labor and
Employment and the
recruitment agency.
1.3 Makes a report thru None 1 day Designated front
the Incident Investigation desk staff
Report Form
1.4 Give None 1 day Designated front
feedback/recommendation desk staff
to both family and the
recruitment agency.
4 days & 2
TOTAL hours

46
 7. JOB INFORMATON SERVICES
Office/Division: City Mayor’s Office – Public Employment Service Division
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: All residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1. Inquires to 1. Evaluates the None 10 minutes
PESD for qualifications of the client. Designated Front
available job desk staff
vacancy.
1.2 Looks for existing None 20 minutes Designated front
vacancy to match with the desk staff
client’s qualifications.
2. Fill-out 2. Prepares None 10 minutes Designated front
Referral Form. Referral/Recommendation desk staff
Letter.
3. In case of no 3. Encodes the SRS Form None 10 minutes Designated front
vacancy to the PESO Employment desk staff
available that Information System
fits the client’s (PEIS) for job matching.
qualifications;
Client will fill-out
the Skills
Registry System
(SRS) Form.
TOTAL 50 minutes

8. Job Vacancy Posting

Office/Division: City Mayor’s Office – Public Employment Service Division
Classification: Simple
Type of G2B – Government to Business; G2G – Government to Government;
Transaction: G2C – Government to Citizen
Who may avail: All residents of Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request Form 1. PESD
2. List of vacancies and 2. Hiring Agency/Business Entity
qualifications with complete

47
 contact details of person in-
charge in hiring.

CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO BE TIME RESPONSIBLE
PAID
1. Inquires from 1. Gives the list None 10 minutes
PESD to seek of requirements Designated front desk
assistance on to be staff
posting the job accomplished.
vacancies.
2. Fills-out and 2. Evaluates and None 10 minutes Designated front desk
submits the reviews the staff
Request Form submitted
and the other duly documents.
accomplished
documents.
2.1 Posts the job None 10 minutes Designated front desk
vacancy staff
announcement to
the PESD official
Facebook
account and
page at LGU
Dipolog City –
PESO and
referred to other
LGU managed
social media
accounts; City
Information Office
(CIO) and City
Mayor’s Office
(CMO).
Requires the None 1 day Designated front desk
hiring staff
agency/entity to
submit a
Placement
Report.
1 day & 30
TOTAL minutes

48
OFFICE OF THE CITY ADMINISTRATOR
Internal Services

49
 1. Request for Fuel
Each office are allocated with fuel for their corresponding office vehicles

Office or Division: City Administrator’s Office

Classification: Simple
Type of Transaction: Government to Government
Who may avail: Offices/units of City Government of Dipolog
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Fuel Slip signed by Requesting Office

Requesting Office

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
1.Submission of 1. Receives
Fuel Slip signed by and records 5 mins Authorized Fuel
Chief of Office Fuel Slip None In charge

1.2 Approval None

of the 10 mins Acting City
requested fuel Administrator
slip

1.3
Dispensing of
Fuel to 5 mins. Authorized Fuel
Requesting In charge
personnel

TOTAL: None 20 mins

50
 2. Issuance of Pass Slip
The use of passlip for official and personal transaction.

Office or Division: City Administrator’s Office

Classification: Simple
Type of Transaction: Government to Government
Who may avail: Employees of City Government of Dipolog
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Pass Slip signed by the Chief of the Requesting Office

Requesting Office

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON

ACTION PAID TIME RESPONSIBLE
1.Submission of Pass 1.Receives
Slip with complete and records None 3 mins Admin. Staff
signature Pass Slip

1.2 Approval None 2 mins. Acting City

Administrator

1.3 Releasing
of None 2 mins. To be collected by
Approved requesting
Pass Slips person/office

TOTAL: 7 mins

51
Referral (Minor office repairs, etc.)

Office or Division: City Administrator’s Office

Classification: Simple
Type of Transaction: Government to Government
Who may avail: Employees of City Government of Dipolog
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Referral Slip signed by the Chief of

Requesting Office
the
Requesting Office

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON

ACTION PAID TIME RESPONSIBLE

Submission of Receives and None 2 Admin. Staff

Referral Slip with records mins/Referral
complete signature Referral Slip Slip

Approval Acting City

Administrator
2 mins.

Releasing of
Approved 2 mins. To be collected by
Referral Slip requesting
person/office

TOTAL: None 6 mins.

52
CITY TREASURER’S OFFICE
EXTERNAL OFFICE

53
1. Computation of Transfer Tax.
Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Avail: Owners of Real Properties within Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. E-CAR(Electronic Certificate Authorizing
Registration from B.I.R.) - present original License and Fees Division
or photocopy
2. Latest Tax Declaration
3. Deed of Sale/Extra-Judicial Partition/
Deed of Donation/Deed of Exchange
CLIENT STEPS AGENCY ACTION FEES TO BE PROCE PERSON
PAID SSING RESPONSIBLE
TIME
1. Submits 1. Reviews the Whichever is
requirements as submitted documents higher-
per checklist and and computes for ECAR (B.I.R. ) 25
Designated
waits for advise transfer tax based on Market Value minutes
Cashier
on amount due existing rules and (Assessor)
regulations Selling Price

2. Pays amount 2. Receives payment

due and waits for and issues
issuance of corresponding Official
Official Receipt Receipt (OR) and
and waits for prepares and release
issuance /release Certificate of Transfer
of Certificate of
Transfer

Total: 25
minutes

54
 2. Issuance of Accountable Forms
Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Owners of Real Properties within Dipolog City
Avail:
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Approved Requisition Issue
Slips
(R.I.S.)
2. Official Receipt of purchased
AF51-Official Receipt; AF55-
Cash
Tickets and other
Accountable
Forms.
CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON
STEPS ACTION TIME RESPONSIBLE
(SERVICE
PROVIDER)
1. Submits 1.1 Reviews Designated
required documents staff and In-
documents as submitted as For purchased A/F: 5 minutes Charge of
per checklist. to Accountable
completeness Forms

1.2 If (Price/pad +10%)

incomplete,
immediately
return to
client for
compliance

1.3 If For purchased BIR

complete,
issues Form (CTC)
requested (Price/pad+10%
Accountable
form after surcharge+Freight/
having
signed on the pad)
Book of
Accountable
Forms

55
 Total: 5 minutes

3. Issuance of Credentials of Large Cattle.

Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Owners of Real Properties within Dipolog City
Avail:
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Barangay Clearance (As
Rightful Owner of Cattle) Barangay
2. Letter Request from
Barangay in case of mass
branding
CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON
STEPS ACTION TIME RESPONSIBLE
(SERVICE
PROVIDER)
A. For 1.1 Inspects
Meatshop cattle at Php 5.00 Cert. of
Dealers location and Ownership
fills up Large Php 10.00 Cert
1. Informs thru Cattle of Transfer
Designated
text message Certificate 2 hours
Php 100.00 staff
request for based on
Registration of
large cattle results of
branding actual large cattle
evaluation of
cattle

1.2 Submits to None

Treasurer
large cattle
Designated
certificate for 1 minute
Staff
review and
approval, and
forwards to
City Treasurer

56
 for review and
approval.

1.3 Review None

and approve
the Large
Cattle
Certificate for
2 minutes City Treasurer
endorsement
to City
Administrator's
Office for final
approval.

2. Gets 2.1 Releases None

approved large duly approved
Cattle Large Cattle
Certificate Certificate to Designated
2 minutes
client after staff
having encode
data on
logbook.

For Large
Cattle Owners

3. Reports to 3.1 Reports to Php 5.00 for

the designated the site Certificate of
area of the allocated by Ownership
Designated
Barangay on the Barangay and Php 100 php 2 hours
staff
the scheduled for mass for Registration
date of mass branding of Fee
branding with large cattles
theier large for purposes
cattles. of establishing
ownership.

3.2 Inspects
large cattle
and fills up
Large Cattle
Certificate, Designated
and forwards Staff
to City
Treasurer for
her review and
approval.

57
 3.3 Reviews
Large Cattle
Certificate,
signs her
approval if
found in order 2 minutes City Treasurer
and endorses
to City
Aministrator
for his
approval.

4. Releases
4. Picks up the Large Cattle
Large Cattle Certificate
Designated
Certificate on after the client 2 minutes
Staff
the time signs on the
advised by the logbook
staff

Total: 4 hours and 9

mins

4. Collection of Fees for the issuance of Health Certificates,

Registration of Live Birth Certificate of Remuneration and other
Certificates.
Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Avail: Owners of Real Properties within Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
* Note from Sanitation Officer / City
Civil Registrar. License and Fees Division

CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO BE TIME RESPONSIBLE
(SERVICE PAID
PROVIDER)
1- Submits Reviews the Php 5 minutes
Designated Cashier
required submitted 50.00

58
documents as documents , if
per checklist and found in order
waits for advice ask for payment
of staff on and issues
amount to be Official Receipt (
paid OR), and directs
client to proceed
to the Sanitation
Office or City
Civil Registry
Office or
HRMDO, as the
case may be for
issuance of
requested
certificates.

Total: 5 minutes

5. Payments for Mayor's Clearance and other clearances.

Office or License and Fees Division

Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Owners of Real Properties within Dipolog City
Avail:
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. For Mayor's Clearance:
Police Clearance, Fiscal's License and Fees Division
Clearance, Court Clearance
Sanitation Clearance, TMO
Clearance.
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
(SERVICE
PROVIDER)
1. Submits 1.1 Reviews Employment-
required documents, P100.00
documents as advice client Fire Arm 3 minutes
Designated Cashier
per checklist. on amount to License-
be paid, P250.
receives cash

59
 and issues
Official
Receipt (OR)

2. Gets official 2.1 Releases

receipt and official receipt
goes to City and advice
Mayor's Office client to go to
for the issuance the Mayor's
of the required Office,
Designated
permit. present the 2 minutes
personnels
Official
Receipt and
waits for the
issuance of
required
Permit.

Total: 5 minutes

6. Computation of Real Property Taxes.

Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Avail: Owners of Real Properties within Dipolog City
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Tax Declaration
2. Notice Of Assessment (NOA) Land Tax Division
from Assessor's Office.
3. Previous Official Receipt

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
(SERVICE
PROVIDER)
1- Submits 1.1 Checks
requirements as documents to (Assessed
Designated staffs for:
per checklist, validate if Value x
5 minutes Manual posting on
and waits for payment of 3%
Ledger
computation for taxes are + penalty
payment updated.

60
 1.1-If taxes are (Assessed
updated, and if (Assessed
advance Value x
payment, as 3%
set by the LGU -
Bureau of Local
(until January Discounts)
Government Finance
31 of the
(BLGF) -Statement of
ensuing year)
Receipts and
is made, client
Expenditures (SRE)
is entitled to a
20% discount
on Real
Property Tax
(RPT) dues

2- Pays tax due 2- Advises Php

client of tax 50.00 per
due and issues certificate
Official Receipt
(OR) upon
payment.
2-1ssues Real
Property Tax
Clearance, if 1 minute Designated staff
required by
client

2-1ssues Real
Property Tax
Clearance, if
required by
client

Total: 11 minutes

7. Issuance of Realty Tax Clearance.

Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Owners of Real Properties within Dipolog City
Avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

61
1. Updated Tax Declaration or
Official Receipt of Realty Tax Land Tax Division
Payments (Updated). Requesting Party
2. Official Receipt as Certification
Fee.

CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTION BE PAID TIME RESPONSIBLE
(SERVICE
PROVIDER)
1- Submits 1. Reviews
required document
documents as submitted,
per checklist. prepares the
requested Realty P50.00 plus
Tax Clearance , 2 pcs.
indicating the Documentar 10 minutes
Designated staff
necessary y stamps
information, and
forwards the
same to the City
Treasurer for
approval.

1.2- Reviews tax none

clearance and
affix signature if
found in order
2 minutes City Treasurer
and forwards to
designated staff
for releasing to
client.

Total: 12 minutes

8. Collection of Real Property Taxes.

Office or License and Fees Division
Division:
Classification: Simple
Type of G2C - Government to Citizen/ G2B Government to Business
Transaction:
Who May Owners of Real Properties within Dipolog City
Avail:
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS

62
* Updated Tax Declaration
* Notice Of Assessment (NOA) Requesting Party
from Assessor's Office. * Land Tax Division
* Official Receipt of Realty Tax Requesting Party
Payments (Last year).
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
(SERVICE
PROVIDER)
1- Submits 1- Checks
documents as and validates
per checklist, submitted
and waits for documents
(Assessed
computation of on the
Value x 5 minutes Designated Cashier
tax payable system , to
3%
ascertain if
tax payment
is updated.

1.2 + penalty)
Computes tax (Assessed
due, notify Value x
client and 3%
issues Official -
Receipt after Discounts)
receit of
payment.
Official
Receipt must
be in the
name of the
person who
made the
actual
payment.

Total: 5 minutes

63
BUSINESS PERMITS AND LICENSING OFFICE
External Services

64
1. Business-One-Stop-Shop (BOSS)
Office or Division: City Mayor’s Office – Permits & Licenses Division
Classification: Simple
Type of G2B – Government to Business
Transaction:
Who May Avail: Enterprises / Business Owners in Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unified Business Application Form

Business Registration (one photocopy

each)
- DTI (for Single Proprietorship)
- SEC (for Partnership/Corporation)
- CDA (for Cooperative)
-
DOLE (for Association)
Photos ( one each)
- Owner

Establishment
Certificate of Annual Inspection ( 1
original)

Barangay Business Clearance (1

original)

Community Tax Certificate (Cedula)

(present original)

Police Clearance ( 1 original ) Philippine National Police (PNP)

Sanitary Permit to Operate (1 original) Sanitary/Health Office

Fire Safety Inspection Certificate (1 Bureau of Fire Protection (BFP)

original)

RENEWAL CMO-Permits & Licenses Division

Unified Form (for renewal) From Client/Business Owner

Income Tax Return (BIR) or Financial CMO-Permits & Licenses Division

Statement or Sworn Declaration of
Gross Income City Treasurer’s Office – License & Fees

Barangay Business Clearance City Treasurer’s Office – License & Fees

65
Community Tax Certificate (Cedula)

Police Clearance Philippine National Police (PNP)

Sanitary Permit to Operate Sanitary/Health Office

Fire Safety Inspection Certificate Bureau of Fire Protection (BFP)

AMENDMENTS
(Change Ownership or Business
Name/ Change address/ Change Line
of Business and Additional Line of
Business/Change Type of Business –
Corporation, Partnership or Single
From Client/Business Owner
Letter Request (Depends on the
reason of the amendment/s) From Client/Business Owner

Original Business Permit

CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO TIME RESPONSIBLE
BE
PAID
1. Submits duly 1.1 Check
accomplished application and
business permit the
application(UNIFIED completeness of
FORM) with the corresponding Designated Clerk /
3 minutes
corresponding documentary NN Staff
documentary requirements,
requirements , and interview clients
waits for the Order and verify
of Tax Payment . records.

1.2 Assess the

declared
capitalization
and forwards
to BPLO Head
NIKIY 3 minutes
designated
encoder for
computation
.

2. Receives Tax 2.2 Encoders Designated Encoder

5 minutes
Order Payment ; uses the

66
pays corresponding existing
fees at the City Business
Treasurer’s Office Permits and
and proceed to the Licensing
Bureau of Fire System (-BPLS)
Protection for which generates
payment of Fire automatically
Safety Inspection all taxes / fees
Fees . to be paid and
releases the
Order of
Payment to
client and
instructs him to
proceed to City
Treasurer’s
Office for
payment.
3. Presents official 3.1 Review
receipts for all official receipts
payments made and all
along with all supporting
supporting documents. If
documents (as per found in order,
checklist of forwards
Designated frontline
requirement) documents to
5 minutes staff
designated staff
for the
preparation of
Business
Permit/Mayor’s
Permit and
Barangay
Clearance
3.2 Prepares
Business
Permit/Mayor’s
Permit for
endorsement by
7 minutes
the BPLO Head BPLO Head
and approval by
the City Mayor
and forwards to
designated staff.

4. Signs on the 4.1 Releases

2 minutes
logbook and get the approved permit Designated Clerk/Staff
approved permit . to client

67
 together with
flyers on
important
reminders, after
having signed
on the logbook (
received
portion).

TOTAL: 25 INUTES

2. RENEWAL
Office or City Mayor’s Office – Permits & Licenses Division
Division:
Classification: Simple
Type of G2B – Government to Business
Transaction:
Who May Avail: Enterprises / Business Owners in Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unified Business Application Form Philippine National Police (PNP)

Business Registration (one photocopy Sanitary/Health Office

each)
- DTI (for Single Proprietorship) Bureau of Fire Protection (BFP)
- SEC (for
Partnership/Corporation)
- CDA (for Cooperative)
-
DOLE (for Association)
Photos ( one each)
- Owner

Establishment
Certificate of Annual Inspection ( 1
original)

Barangay Business Clearance (1

original)

Community Tax Certificate (Cedula)

(present original)

Police Clearance ( 1 original )

68
Sanitary Permit to Operate (1 original)

Fire Safety Inspection Certificate (1 CMO-Permits & Licenses Division

original)
From Client/Business Owner
RENEWAL
CMO-Permits & Licenses Division
Unified Form (for renewal)
City Treasurer’s Office – License & Fees
Income Tax Return (BIR) or Financial
Statement or Sworn Declaration of City Treasurer’s Office – License & Fees
Gross Income
Philippine National Police (PNP)
Barangay Business Clearance
Sanitary/Health Office
Community Tax Certificate (Cedula)
Bureau of Fire Protection (BFP)
Police Clearance

Sanitary Permit to Operate

Fire Safety Inspection Certificate

AMENDMENTS
(Change Ownership or Business From Client/Business Owner
Name/ Change address/ Change Line
of Business and Additional Line of From Client/Business Owner
Business/Change Type of Business –
Corporation, Partnership or Single

Letter Request (Depends on the

reason of the amendment/s)

Original Business Permit

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

(SERVICE BE PAID TIME RESPONSIBLE
PROVIDER)
1. Submits duly 1.1 Check
accomplished UNIFIED FORM
business for Renewal, and
permit( the completeness Designated
UNIFIED of supporting None 3 minutes Clerk/ Staff
FORM for documents. If in
RENEWAL) order, forwards to
and BPLO Head for
corresponding assessment .

69
 documentary
requirements
1.2 Assess the
declared
capitalization and
gross income , as
to the
reasonableness of
the declared gross
3 minutes BPLO Head
receipt. Then
forwards
documents to
designated
encoder for
computation .

2. Receives 2.1 Encodes the Fees:

Tax Order gross sales and Based on
Payment ; pays other data on the the Tax
corresponding Business Permits Ordinance
fees at the CTO and Licensing No. 96-
and pay the Fire System (BPLS), 001
Safety Inspecton which Series of
Fees at the BFP automatically 1996, The
Designated Clerk/
Desk generates all the Revised 5 minutes
Staff
taxes and fees to Revenue
be paid and prints Code of
the same which 1997
serves as the
Order of Payment
, for release to the
client.

2.2 Encoding the

Designated Clerk/
gross sales in the 2 minutes
Staff
system.
2.3 Releases to
client Tax Order
Payment for all
related charges
(LGU only) for Designated Clerk /
submission to 3 minutes Staff
CTO- License &
Fees Division for
verification and
payment.

3. Presents BPLO Head

3 minutes
official receipts

70
for all payments Reviews official
made along with receipts and all
all supporting supporting
documents (as documents, if
per requirement found in order,
checklist) proceed with the
preparation of
Business
Permit/Mayor’s
Permit and
Barangay
Clearance
recommendation
by the BPLO and
approval by the
City Mayor.

4. Receives 4.1 Releases

approved permit approved permit 2 minutes
after signing on to client together
the logbook. with flyers on
Designated Clerk /
important
Staff
reminders.

21 minutes
TOTAL

3. AMENDMENT

Office or City Mayor’s Office – Permits & Licenses Division

Division:
Classification: Simple
Type of G2B – Government to Business
Transaction:
Who May Avail: Enterprises / Business Owners in Dipolog City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unified Business Application Form Philippine National Police (PNP)

Business Registration (one photocopy Sanitary/Health Office

each)
- DTI (for Single Proprietorship) Bureau of Fire Protection (BFP)
- SEC (for
Partnership/Corporation)
- CDA (for Cooperative)
-

71
DOLE (for Association)
Photos ( one each)
- Owner

Establishment
Certificate of Annual Inspection ( 1
original)

Barangay Business Clearance (1

original)

Community Tax Certificate (Cedula)

(present original)

Police Clearance ( 1 original )

Sanitary Permit to Operate (1 original)

Fire Safety Inspection Certificate (1 CMO-Permits & Licenses Division

original)
From Client/Business Owner
RENEWAL
CMO-Permits & Licenses Division
Unified Form (for renewal)
City Treasurer’s Office – License & Fees
Income Tax Return (BIR) or Financial
Statement or Sworn Declaration of
City Treasurer’s Office – License & Fees
Gross Income

Barangay Business Clearance Philippine National Police (PNP)

Community Tax Certificate (Cedula) Sanitary/Health Office

Police Clearance Bureau of Fire Protection (BFP)

Sanitary Permit to Operate

Fire Safety Inspection Certificate

AMENDMENTS
(Change Ownership or Business
Name/ Change address/ Change Line From Client/Business Owner
of Business and Additional Line of
Business/Change Type of Business –
From Client/Business Owner
Corporation, Partnership or Single

Letter Request (Depends on the

reason of the amendment/s)

Original Business Permit

72
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
(SERVICE
PROVIDER)
1. Submit letter 1.1 Receiving
request/ stating and Checking of
reasons for requirements. If Payment
amendments found in order, depends on
with other issues Order of changes/
documents, and Payment and amendments:
secures Order instructs client to
of Payment and proceed to City -Change
proceed to City Treasurer’s Business
Treasurer’s Office. Name
Office for P100.00
payment.
-Change
Business
Ownership
P100.00
Designated
3 minutes
Clerk/ Staff
-Change Type
of Business
P100.00

-Change
Business
Address
P100.00

-Reissuance
of Business
Permit
P100.00

( at CTO )
2. Present to the 2.2 Reviews None
BPLO official official receipts 2 minutes Designated
receipt along and all clerk/staff
with all supporting
supporting documents, if
documents. found in order,
proceed with the
preparation of
Amended 3 minutes BPLO Head
Business
Permit/Mayor’s

73
 Permit for
recommendation
by the BPLO
Head and
approval by the
City Mayor.

3. Receives Releases
Approved approved permit 2 minutes Designated
Amended to client together Clerk/Staff
Permit after with flyers on
signing the important
logbook. reminders

Total: 11 minutes

74
CITY INFORMATION OFFICE
External Service

75
1. Provide Documentation/ Coverage (Photos/Videos)
Request for documentation whether photo or video on government activities,
programs and projects by other government agencies and offices, including civic
organizations and associations for the purpose of serving as supporting document in
any official undertaking of the concerned.

Office/Division: City Information Office

Classification: Simple
Type of Govt. – govt. / govt. to citizens / Govt. to business G2G / G2B /
Transaction: G2C
Who may avail: Any govt. agency / civic organizations and associations / public
and private institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request from the requesting 1. Office of the City Mayor or
office/agency duly approved by the Office Administrator
of the City Mayor/Administrator and
referred to the City Information Office.

CLIENT STEPS AGENCY FEES Processing Person

ACTION TO BE Time Responsible
PAID
1. Present the letter 1.1 Records None 2 minutes
request together with letter Designated front
the referral slip from request/refer slip desk personnel
the City Mayor’s Office. on the logbook ,
and forwards the City Information
same to the City Officer
Information
Officer for
appropriate
action.

1.2 Informs client None 3 minutes Designated front

on the status of desk officer
the request,
including the
arrangement of
the schedule of
the activity,

TOTAL: 5 minutes

76
2. Provide electronic copies of documented files of the office.
(Photo/ Video)
Request for a copy of any documented file of different government programs,
activities and projects undertaken by the City Government.
Office/Division: City Information Office
Classification: Simple
Type of Govt. to govt. / govt. to Citizens / Govt. to Business (G2G
Transaction: ; G2B ; G2C)
Who may avail: Any Govt. agency (within or outside the city government)/
civic organizations and associations / individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request from the requesting 1. Requesting Office / Agency /
office/agency duly approved by the Office Organization or Individual.
of the City Mayor/Administrator and
referred to the City Information Office.
2. USB Drive or External Drive for the
copied video or photo.

CLIENT STEPS AGENCY FEES Processing Person

ACTION TO BE Time Responsible
PAID
1.1 Accept the None 3 minutes Designated
1. Submits letter letter request, front desk
request and wait for the records on the staff
advice on status of logbook and
request. forwards to the
designated In-
charge for
endorsement to
City Information
Officer for
approval.

2. Receives requested 2.1 Instructs IT None 20 minutes Designated

documents / soft copies personnel to IT staff
after signing on the comply with the
logbook request ( soft
copy)

TOTAL: 23 minutes

77
3. Request for copies of official documents of the office.
Any request for copy of any official document such as (press releases,
proclamations, etc.)
Office/Division: City Information Office
Classification: Simple
Type of G2G, G2C -Citizens(individuals, organizations &
Transaction: associations) / G2B –Business Establishments
Who may avail: Govt. agencies and offices / individuals, groups or
associations / public & private schools and establishments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.) Letter request 1. Requesting Office / Agency /
Organization or Individual.
2. USB Drive if the request is for soft copy
of the document to be copied.

CLIENT STEPS AGENCY FEES Processing Person

ACTION TO BE Time Responsible
PAID
1)Submit letter request, 1.1 Receive and NONE 5 minutes All CIO
with for approval and record the letter Employees
release of the copy of request.
the requested
document

1.2Forward the 3 minutes

request to
theoffice chief
after
therecordingfor
action.
1.3 Approval of 2 minutes
request
1.4 Copying of 20 minutes
the requested
document

TOTAL: 30 minutes

78
 4.Queries /Clarification /Complaints of clients thru visitation
of the office /Telephone or Facebook page for immediate
action.
Respond and refer different concerns and queries regarding the city’s
activities, programs and projects.
Office/Division: City Information Office
Classification: Simple
Type of G2G, G2C -Citizens(individuals, organizations &
Transaction: associations) / G2B –Business Establishments
Who may avail: Govt. agencies and offices / individuals, groups or
associations / public & private schools and establishments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.) Letter request 1. Requesting Office / Agency /
Organization or Individual.
2. USB Drive if the request is for soft copy
of the document to be copied.

CLIENT STEPS AGENCY FEES Processing Person

ACTION TO BE Time Responsible
PAID
1. Personally submits None 5 minutes Designated
the written complaint or 1.1 Assess and front desk
air your queries / record the staff
clarifications (thru complaint letter,
phone) to the Office In- concerns and
Charge. queries, for
possible
immediate
resolution.

1.2. Answer 25 minutes City

Issues and Information
concerns for a Officer and
quick resolution, all Heads of
but if beyond the Office of the
office’s LGU.
jurisdiction, may
refer it to the
appropriate local
agency.

TOTAL: 30 minutes

79