ACTION: Tracking Number Compliance
Vendor Partners,
We are reaching out to you as there is a mismatch in the tracking number entered on
CommerceHub. We have attached the details of the same. Kindly note that once a tracking
number has been entered either in CommerceHub or ASN has been submitted, changes cannot
be made against it. This is to inform you that going forward we would like you to take corrective
action to help the customer track the order details at any given time.
ACTIONS REQUIRED:
Please note the following nomenclature that is to be followed according to your respective
carriers.
PILOT:
a) 9 digits, only numeric values, no letters, or special characters
b) Begin with a “3” or “08” for outbound shipments
ESTES:
a) 10 digits, only numeric values, no letters
b) First three numbers usually identify the Estes Terminal
c) 291-3598032, 064-8158048
d) Hyphen often separates the terminal code from the rest of the PRO, but it can be
tracked or entered with or without.
CEVA:
a) The Vendors should be using their One View platform (Online portal). Within that
platform, a PRO# will be generated.
b) It will start with OV
c) It will consist of 10 characters.
d) It will start with 2 alpha “OV”
e) It will have 8 digits following the OV, (OV1111111111)
f) Example: OV90190251
Questions on Setting up One View platform for CEVA?
If you have not yet been onboarded to the CEVA Online One view Platform, please see the below
steps:
CEVA can begin the process of setting you up in our online system. Please contact
lowes.vendor@cevalogistics.com for further assistance.
Please provide the following details below and CEVA will get you and your team setup:
a) Names and email addresses of the individuals that need system login credentials
a. If a Distribution List (DL) is used, we can set it up using the 1 email address.
b. If multiple users will be entering pickups and there is no DL, a unique email address
is needed for each login
b) Names and email addresses of the individuals, and/or a group distribution list, that should
receive the confirmation emails when pickups are entered into the system.
c) Address of the facility and/or facilities that the freight will be picked up from.
Once the information is received, an account will be created, and username(s) / password(s) will
be provided.
Following this process CEVA allows the vendor to directly enter pickups and receive an automated
confirmation once the process is complete. Entry into this system will also produce a completed
BOL and label that should be applied to each shipment. A confirmation will be sent to each email
address specified, as well as the respective CEVA facility that will be picking up the freight.
RESOURCES:
a) Questions: Submit a ticket through Lowe’s Vendor Gateway, via the ticket management
tab, help topic: CommerceHub and Vendor EDI.
b) Gateway’s Ticket Management System training video.
Regards,
Lowe’s Drop Ship Team
