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Question 1 : What is mean by Technical Support in your words? Why you choose career in
it?
Answer :
The above questions is more behavioral question rather than the technical
question.According to the situation candidate needs to answer that questions. I will give
you example for the same.

Answer from user perspective :

I choose to go into technical support because I‟ve been fascinated by technology all my
life, and I also like working with people. I want to use my technical knowledge to solve
issues customers are having.I also wants to apply my knowledge which is related to unix
as well as related to SQL to solve the customer issues.

Question 2 :What is application support?What technologies it includes.( 100 % asked

Application Support Interview Questions )
Answer :
The application support is supporting the delivered application to the customer with
using different technical skills.The user will require any of the technical skills. The Unix
and SQL skills are required to troubleshoot the application related issues.Mainly to work
with technical support user needs to know about basics of SQL as well as basics of unix.
The Required technologies for application support are :

1. Any front End technology (java,.net)

2. Any back-end technology (Oracle,Mysql)
3. Unix Commands
Question 3 : Explain one common scenario of application support you have faced.( 100 %
asked Application Support Interview Questions )
Answer :
The above question is also more behavioral question you need to answer it technically.
According to situation candidate need to answer that.

Answer from user perspective :

I would like to explain the application crash scenario. Application crash is one of the
most common scenario technical support engineer facing. The most basic reason of
application crash is unhandled exceptions. Due to some unhandled exceptions and
different structures of looping in application user will face application crash.

Question 4 : How user can handle application crash issue? Is there any troubleshooting
mechanism for the same?
Answer :
The System crash issue mainly occurs due to the unhandled exceptions. There are
multiple ways to troubleshoot this issue and following are most common ways to resolve
application crash issue .

1. Just try to check for Unhanded exception. If there are unhandled exceptions user need to add
the Error code and Error description for the same.
2. The Full stack trace of exceptions so that user will check what is happened from application
end.

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3. After taking the permission just restart the unix server and check whether application is
working or not.
Question 5 : Tell me some important skill to do technical support job?
Answer:
The technical support engineer should know all the technical skills related to that
application. I would like to give you most important skills required by technical support
engineers .

1.Technical Knowledge of Front End : User must know about the technologies used in
that specific application. Whether it is java,.net or any other technology.

2.Technical Knowledge about back end : User must know about back-end technologies
used in that application.

3.SQL Skills : User must know the SQL to troubleshoot the application level issues.

4.Communication skill : User must have good communication skill so that user can
understand the exact issue.

5.Knowledge of Tools : There are so many tools for issue tracking and management.
The application support engineer must have knowledge of different tools.

Question 6 : What is SQL? How it is used in application support.( 100 % asked Application
Support Interview Questions )
Answer :
SQL Stands for Structured Query Language which is specially designed to communicate
with databases.SQL pronounced as Sequel is very widely used language in most of the
database management systems like Oracle,MySQL,PostgreSQL etc.SQL provides us a
simple and efficient way of reading,writing,executing the data from the system.this is one
of the SQL Interview Question ever asked in interviews.

For application support engineers SQL is useful in troubleshooting the issue. There are
so many request to check whether that user is active or not active. In such cases the
application support engineer checks by firing some queries from back-end.

Question 7 : What is difference between varchar and varchar2 datatype?

Answer:
Varchar can store up to 2000 bytes and varchar2 can store up to 4000 bytes of memory
space.Varchar will occupy the space for null values whereas varchar2 can not occupy
the space for null values.So varchar2 is good to use not to face performace related
problems.varchar2 is faster than varchar datatype.

Question 8 : How to represent comments in oracle?

Answer:
There are following 2 ways for commenting in oracle:

1.Single Line comment: Two dashes (–) before begining of the line
2. Multi-line comment/Block comment:When user wants to comment multiple line /* */
operators are used.

Question 9 : What is Database?( 60 % asked Application Support Interview Questions )

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Answer:
 It is a collection of Inter-Related data. Records the data in HDD (Permanent Memory).
 Inter-Related data means relation among data values
 Objective of DB is to record data & save it for future use.
Question 10 : .What is RDBMS?
Answer:
RDBMS stands for Relational DataBase Management System. RDBMS is the basis for
SQL, and for all modern database systems like MS SQL Server, IBM DB2, Oracle,
MySQL, and Microsoft Access.
A Relational database management system (RDBMS) is a database management
system (DBMS) that is based on the relational model as introduced by E. F. Codd.

Question 11 : What are tables and Fields?

Answer:
A table is set of data which is organized in to specific structured manner.Table is made
up of combination of columns and rows. A table has specified number of column called
fields but can have any number of rows which is called record.

Example:Table
Name(Field 1) Salary(Field 2)

Amit S(Record1) 10000(Record1)

Question 12 : What are different challenges user will face while doing application support
duties?
Answer:
The above questions is more behavioral question rather than the technical question.
According to the situation candidate needs to answer that questions. I will give you
example for the same.

Answer from user perspective :

The most important quality of Technical support engineer is patience as well as

calmness.There are so many times the frustrated customers who use abusive language.
At such times its important to remain calm and show empathy towards the customer.

Question 13 : How knowledge of Unix helpful in technical support?( 100 % asked

Application Support Interview Questions )
Answer:
Unix operating system is one of the most used and secure operating system which is
using in development and deployment of lot of applications. Because of the Security of
the UNIX operating system this is used in 90 percent of applications as a server
operating system. Unix is Multi-user and Multitasking operating system which is used
mainly as server in most of the applications. Now a days unix is using as a server
operating system to handle so many applications .So if user have good knowledge of
unix it will be helpful.

“Unix is simple,stable,multi-user,multitasking operating system which is used for

Servers,Desktops and laptops..”

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Question 14 :If user wants to display current user information which command is useful?
Answer :
Whoami :
This command displays current user information.

Example:
$Whoami

Output : Amit
Question 15.Which command is useful to show present working directory?
Answer:
PWD :
PWD is most commonly used command which is used to show the present working
directory of the user.

Example:
$PWD

Output:\home\Amit
Question 16 : How to switch from one user account to other user account in Unix?
Answer:
The SU (Super user command) is used to switch from one user account to another user
account.

Example :
$SU Rohit
the above command switches account named “Amit” to account named “Rohit”.

Question 17 : Have you done any automation for monitoring the system tasks?
Answer :

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The above questions is more behavioral question rather than the technical question.According to
the situation candidate needs to answer that questions. I will give you example for the same.

Answer from user perspective :

I had developed Log monitoring system‟s scripts to keep track of exceptions. I am also
using tool that notifies the stakeholders if any exceptional happen within the system.

Question 18 : Can we delete multiple files at a same time in Unix? How?

Answer:
rm command is used to delete multiple files at a same time.

Example:
$ rm file1 file2 ……File_N

E.g: rm Amit_Emptyfile

Question 19 : What does (.) And (..) means in unix?

Answer:
The current directory (.)

In UNIX, (.) means the current directory, so typing cd .

NOTE: there is a space between cd and the dot

Means stay where you are (the unixstuff directory).

This may not seem very useful at first, but using (.) as the name of the current
directory will save a lot of typing.

The parent directory (..)

(..) Means the parent of the current directory, so typing cd .. Will take you one directory
up the hierarchy (back to your home directory).

Question 20 : What is the UNIX command to list files/folders in alphabetical order?

Answer:
The „ls –l‟ command is used to list down files and folders in alphabetical order. When you
use „ls –lt‟ is list down files /folders sorted with modified time.

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