UNIVERSITI TEKNOLOGI MARA

CAWANGAN SELANGOR
CAMPUS SHAH ALAM

ICT551 : HUMAN COMPUTER INTERACTION

PROJECT : PROTOTYPING (30%)

STUDENT’S NAME STUDENT ID

NURUL ARIESYA NAJWA BINTI MOHD NIZAM 2024977903
NURNEESA DAMIA BINTI MOHD HILMI 2024745557
NUR AIN BINTI MOHD SOFIAN 2024745967
SITI NUR ZUHAIRAH BINTI ZAIDI 2024740897
MUHAMMAD HAZIQ FARUQI BIN NAZALI 2024963481
NUR ARIF HAKIMI BIN NOOR HAZRI 2024542311

PREPARED FOR :

DR EMMA NURAIHAN MIOR IBRAHIM

SUBMISSION DATE :

5TH JULY 2024

 TABLE OF CONTENT
1. INTRODUCTION 2
1.1 Overview of the Problem 2
1.2 Objectives, Scopes, Significances 3
1.3 USERS 5
What user problem are you trying to solve? What are their tasks? 5
Who are the users? 6
2. DESIGN 7
2.1 Important Design Decisions 7
2.2 Designed Screens 7
3. REPORT ON DEVELOPMENT PROCESS 8
3.1 All methodologies used from user requirement to medium fidelity prototype. 8
● How did you understand user problems and user needs? 8
● Early sketches of the interface (i.e. storyboard or wireframe or sketch by hand) 9
● Usability testing process through medium fidelity prototyping 11
● Discuss any remaining usability problems that you did not solve in your final design, and
suggest solutions. 24
4. CONCLUSION 25
5. REFERENCES 26

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1. INTRODUCTION

1.1 Overview of the Problem

"CarbonZero" aims to be a comprehensive platform that promotes and assists with climate action
projects, as well as a number of programmes and activities that users may get involved in or
provide to. To enable people, groups, and communities to take part in worthwhile activities that
lower carbon emissions and advance sustainability is the objective of CarbonZero.

A number of significant obstacles must be overcome in order to build CarbonZero into a

platform that is impactful, sustainable, and easy to use. These difficulties fall into the following
general categories:

1. Discoverability and Relevance Issue

● Finding relevant climate action programmes and projects might be difficult for
users because of the abundance of available information and the variety of
activities.

2. Understanding Impact and Transparency

● Users frequently lack access to accurate and dependable information about the
advantages and disadvantages of different climate change initiatives.

3. Community Engagement and Collaboration

● Users are difficult to foster genuine relationships and cooperative efforts between
users and local communities or organizations taking up climate action.

4. Lack of Educational Resources and Awareness

● Users might not be sufficiently aware of the problems relating to climate change
and the particular steps they can take to improve things.

5. Tracking Contributions and Progress Issue

● Users require tools to monitor their individual contributions and advancement in
climate activities, such as volunteer hours or carbon footprint reductions.

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1.2 Objectives, Scopes, Significances

Objectives :
● Develop an application that supports the project of climate actions and highlights the
programmes and projects that users may contribute to or participate in.
● Provide real-time and up-to-date information that track weather conditions and
temperature.
● Enhance user interaction by providing users with video calls, quizzes, surveys, FAQs, and
a chatbot to ease their communications.
● Create an application for mobile devices that allows users to create connections by
sharing their experiences, and supporting each other through each of their climate action
efforts.
● Enable users to calculate and view the result of their carbon footprint based on the
answers they gave through the questions given.

Scopes :
● The users can calculate carbon footprint based on their daily activities and lifestyle, along
with viewing the results as soon as the user finished answering the questionnaires
provided. .
● Users can track real-time information on weather updates and climate-related information
that is relevant to their location.
● Users can initiate and join video calls to connect with some experts, participate in
webinars or speech talk, and engage in community discussions.
● Users can get personalized recommendations and tips from the chatbot.

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Significance :
● Promotes individual improvements towards environmentally friendly behaviour that can
have a major positive impact on the environment.
● Increases general understanding of the need for immediate action on the issue of climate
change and the doable measures that may be taken to lessen its effects.
● Serves as an invaluable instructional tool for people, institutions, and groups who want to
gain information about climate change and environmental sustainability.
● Encourages a sense of empowerment and accountability in users by providing them with
the information and resources they need to take proactive measures against the effects of
climate change.

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1.3 USERS

What user problem are you trying to solve? What are their tasks?

1. Finding Relevant Climate Action Programs

● It may be difficult for users to obtain comprehensive information regarding
national and international climate change initiatives.
● Initiatives pertaining to waste minimization, solar energy, reforestation, and
sustainable agriculture would be beneficial.

2. Establishing Connections with Local Communities

● Users might like to get in touch with organizations or local communities engaged
in climate action projects.
● Users might be trying to find methods to work together, offer a hand, or take part
in neighborhood activities that promote environmental sustainability.

3. Awareness and Educational Resources:

● Users might not be aware of or understanding the significance of taking action on
climate change or important environmental issues.
● Users also might require access to articles, videos, interactive content, or
educational resources that inform and provide them with the tools they need to
take action.

4. Assessing Effect and Transparency:

● Users have the option to give priority to projects or organizations that purport to
assist climate action if they are transparent and accountable.
● Users could look for systems that offer transparent reporting on the environment,
financial management, and project outcomes.

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2. DESIGN

2.1 Important Design Decisions

● Illustrate with screenshots. Point out important design decisions and discuss the design
alternatives that you considered.

2.2 Designed Screens

● Present all screens you have designed with commentaries to explain (do screen grabs or
scans of your prototype images)

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3. REPORT ON DEVELOPMENT PROCESS

3.1 All methodologies used from user requirement to medium fidelity prototype.

● How did you understand user problems and user needs?

In order to develop a successful application that truly meets user’s needs and
expectations, thorough user research is essential. By conducting comprehensive user research to
gain invaluable insights into the preferences, behaviors, pain points of our target audience.
Through this method, our team can determine which features are most appreciated, how users
interact with similar programmes, and where possible enhancements could be made. By
gathering insights collected by the user, it may make well-informed judgments and develop an
application that meets user’s needs such as the main goal of user want, enhancing user
experience and informing design decisions.

By using surveys, and interviews to conduct in-depth user research, we may explore a
number of important topics. First, we want to find out which parts of the carbon
footprint—energy use, emissions from transportation, or trash disposal—users are most
concerned about. To uncover these priorities, various methods can be employed. Surveys and
questionnaires designed to gauge user concerns. Next, we investigate the particular actions
people are eager to monitor or modify, including cutting back on energy consumption or
choosing eco-friendly modes of transportation. Another crucial finding from this research is
understanding what motivates users to interact with carbon footprint tracking applications,
whether it is economic savings, societal contribution, or reducing one's own environmental
impact. By conducting focus groups and interviews allows for deeper exploration of personal
experiences and challenges related to carbon footprint.

In our project, we also involve personas development. We can effectively express various
user groups with varying requirements and goals connected to carbon footprint tracking by
developing personas based on the research findings. By ensuring that the features and
functionalities of the application are in line with the unique tastes, motivations, and difficulties of
its intended users, these personas aid in directing the design and development process.

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● Early sketches of the interface (i.e. storyboard or wireframe or sketch by hand)

Figure 3.1 Authentication sketches Interface.

Figure 3.2 Footprint sketches Interface.

Figure 3.3 Functionality sketches interface.

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In our early sketches of interframes we create a wireframe prototype using the Figma website for
Carbon Zero mobile application interface. This sketch will be used for demonstrating how the
app will function and interact with the users before developing a final product or application that
meets user experience and business requirements. This wireframe prototype is designed to
outline the structure and flow of a mobile application focused on carbon footprint tracking and
environmental education. Regarding the figure 3.1, we sketch the front page of the application
and create the related logo regarding our application which is Carbon Zero. User
authentication(login, password reset) was applied in the prototype. Data input( carbon footprint
question) in figure 3.2 that must be answered for new users before going through to the
application so the application will auto generate user personal carbon footprint. Another
functionality in figure 3.3 that include result personal carbon footprint, user profile management,
weather updates, educational resources, surveys and AI chatbot assistant.

The wireframe prototype establishes a clear and intuitive navigation path for users, starting from
the landing page and leading them through various functional screens. This navigation flow
ensures that users can easily progress from one screen to another without confusion, enhancing
the overall user experience. Based on the design, simple layout and functionality over detailed
design elements such as colors, fonts and images. It gives a clearer understanding of the app’s
structure and user flow, facilitating collaboration and feedback during the design process. The
focus is to enhance user experience through the usability of developing the application or
interface for building a user-friendly for user.

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 ● Usability testing process through medium fidelity prototyping
- Data collection instrument used in gathering user feedback (i.e. observation,
interviews, thinking aloud, etc )
Data collection to gather feedback via Google Form for our application prototype. Using survey
method to predefined a set of questions to participants in a structured format. Our aim at
capturing user experiences and opinions regarding the usability in the prototype which is Carbon
Zero application. To specifically assess the usability of our prototype we implemented the
System Usability Scale (SUS) questionnaire within the survey. This allows us to collect
quantitative data through the SUS score and quantitative insights through open-ended survey
responses, by providing a comprehensive understanding of user perceptions and areas for
improvement.

In our survey, user opinions also included that allows us to collect qualitative insights.
Participants are provided any comment regarding our prototype on the design elements,
functionality and overall user interface. These qualitative responses offer deeper understanding
into user preferences, pain points, and areas for improvement, which will guide our iterative
design process and enhance the user experience.

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 - The usability test can also include post-task questionnaires or interviews. What can
you learn and measure from questionnaires:
Our survey consists of three parts aimed at gathering comprehensive feedback on our application
prototype. First, in order to better understand our user base, we collect demographic data about
users, such as age and status (e.g., employee, student, etc.). Second, participants will evaluate our
prototype's usability from their point of view by filling out the System Usability Scale (SUS)
questionnaire. Finally, there's a chance for users to share their thoughts and recommendations
based on their interactions with the prototype.

PART A: Respondent’s background

● Email
● Age
● Status (Employee, Student, etc)

PART B: System Usability Score

● Rate front page and authentication page.
● Rate footprint screen (question).
● Rate functionality interface.
● I think that I would like to use this system frequently.
● I found the system unnecessarily complex.
● I thought the system was easy to use.
● I think that I would need the support of a technical person to be able to use this system.
● I found the various functions in this system were well integrated.
● I thought there was too much inconsistency in this system.
● I would imagine that most people would learn to use this system very quickly.
● I found the system very cumbersome to use.
● I felt very confident using the system.
● I needed to learn a lot of things before I could get going with this system.

PART C: Comments/suggestion
● Comments. Suggestion.

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REVIEW ON PROTOTYPE CARBONZERO APPLICATION

Figure 3.4 Respondent Rating on Front Page and Authentication Page of the CarbonZero
application.

From 24 that already responded in the evaluation, 17 out of 24 (70.8%) of respondents were very
satisfied with the prototype in front page and authentication page while 5 respondents (20.8%)
rated it a 4 which also reflects a positive response. The high rating of the majority respondents
find the front page and authentication page to be well designed, user-friendly and effective in its
purpose. Only one (4.2%) respondent rated it a 3 that suggested moderate satisfaction can be
some issues or certain aspects of the page. Another one (4.2%) rated in scale 1 that indicated low
satisfaction that can be a difficulty with navigation, unclear instructions or a less appealing
visual design.

Figure 3.5 Rating Footprint Screen (question) of the CarbonZero application.

Overall, the feedback on the 'Footprint Screen' is overwhelmingly positive, indicating that users
find it useful and easy to navigate. Moving forward, we will focus on addressing the minor

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concerns raised by the few lower ratings to further enhance user satisfaction. The majority of
respondents rated the 'Footprint Screen' positively, with 50% giving it a rating of 4 and 41.7%
giving it a rating of 5. This indicates that 91.7% of users found the screen to be satisfactory or
highly satisfactory. Only a small fraction of users (8.4%) rated it below 4, suggesting that there
may be minor areas for improvement."

Figure 3.6 Rating Functionality interface of CarbonZero application.

Figure 3.6 shows the rating of 24 respondents and the majority of respondents rated the
'Functionality Interface' very positively, with 70.8% giving it a rating of 5 and 25% giving it a
rating of 4. This indicates that 95.8% of users found the interface to be satisfactory or highly
satisfactory. Only a small fraction of users (4.2%) rated it as 1, suggesting that there may be a
minor area for improvement. As illustrated in the chart, the distribution of ratings clearly shows a
strong positive reception, with the majority of responses clustered at the highest end of the scale.

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SUS QUESTIONNAIRE

Figure 3.7 Question 1 (I think I would like to use CarbonZero frequently.)

The questionnaire results indicate that a significant majority of respondents, (87.5%), expressed
a high likelihood of using CarbonZero frequently, rating it 4 or 5 on the scale. This high level of
interest suggests a strong positive reception towards the application and a potential for high user
engagement. Users' willingness to use the application frequently bodes well for its adoption and
indicates a promising future for CarbonZero in terms of user interaction and utilization. Only a
small fraction (12.6%) rated it 3 or below, suggesting that most users find the application
appealing for frequent use.

Figure 3.8 Question 2 (I found CarbonZero unnecessarily complex).

A significant portion of respondents (54.1%) rated the complexity of CarbonZero as 1 or 2,

indicating that they do not find it unnecessarily complex. However, (25%) rated it 4 or 5,
suggesting that a quarter of the users find some level of complexity in the application. This
finding highlights a significant portion of users perceiving some level of complexity within the
application. Addressing these complexity concerns is crucial to enhance user experience and

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satisfaction. Simplifying the interface and streamlining user interactions could help mitigate
these perceived complexities and improve overall usability.

Figure 3.9 Question 3 (I thought CarbonZero was easy to use).

In response to the question regarding the complexity of CarbonZero, 79.1%, found CarbonZero
easy to use, rating it 4 or 5 on the usability scale. Indicating that most users find the application
easy to use. Only a small fraction (16.7%) rated it 3 or below, suggesting that the application is
generally user-friendly. The good response finds the application to be intuitive and user-friendly.
Sustaining this level of user-friendliness is crucial to guaranteeing a satisfying experience for
users and promoting continuous interaction with the programme. In future iterations of
CarbonZero, user-friendly design features and obvious navigation pathways should be given
priority as they enhance the user experience seamlessly.

Figure 3.10 Question 4 (I think I would need the support of technical to be able to use
CarbonZero).

Regarding the need for technical support, 70.8% of respondents indicated that they would not
require assistance to use CarbonZero. This finding suggests that the majority of users feel

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confident in navigating the application independently. Ensuring that users can easily interact with
the application without technical assistance is crucial for fostering user autonomy and
satisfaction. A user-friendly design that promotes self-sufficiency and clear guidance within the
application can further enhance user experience.

Figure 3.11 Question 5 (I found the various functions on CarbonZero were well integrated).

According to the questionnaire answers, 79.1% of participants thought CarbonZero's

functionalities were very nicely integrated, scoring it a 4 or 5. These encouraging comments
show that users value the application's smooth function integration. Making sure several features
complement and function well together improves the user experience as a whole. Sustaining this
integration and functional coherence requires constant attention in order to live up to user
expectations and guarantee a satisfying CarbonZero user experience.

Figure 3.12 Question 6 (I thought there was too much inconsistency on CarbonZero).

The survey results indicate that a majority of respondents (16 out of the total) rated the
application as having too much inconsistency, of which 5 (20.8%) strongly disagreed while 10
(41.7%) disagreed on this statement. This suggests that users found the application to be

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inconsistent in its design or functionality, potentially leading to confusion or frustration. The
presence of inconsistency can impact user experience negatively, as users may struggle to predict
how the application behaves in different scenarios. Addressing this issue is crucial to improve
user satisfaction and usability.

Figure 3.13 Question 7 (I would imagine that most people would learn to use CarbonZero
quickly).

A small number of respondents , 9 (37.5%) did not believe that most people would learn to use
the application quickly, indicating a perception of a steep learning curve. The majority of
respondents, 11 (45.8%) were neutral or slightly disagreed with the statement, suggesting that
they did not perceive the application as extremely easy to learn. However, there are also
respondents who did not believe that most people would learn to use the application quickly.
This indicates a mixed perception of the application's user-friendliness and learning curve.
Ensuring that the application provides clear instructions, intuitive design, and a smooth
onboarding process can help improve the learning experience for users.

Figure 3.14 Question 8 (I found CarbonZero very awkward to use).

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A notable number of respondents 2 (8.3%) and 1 (4.2%) indicated that they found the application
very awkward to use. This suggests that there are significant usability issues that need to be
addressed to enhance the user experience. Awkwardness in using an application can lead to
frustration and inefficiency, impacting user satisfaction and adoption. Conducting usability
testing and gathering feedback from users can help identify specific pain points and areas for
improvement.

Figure 3.15 Question 9 (I felt very confident using CarbonZero).

In terms of user confidence, the majority of respondents 12 (50%) indicated that they felt
confident using the application (rating 4), indicating a favorable user experience. User pleasure
and engagement with an application are contingent upon the user's confidence in its use. It
implies that users are at ease using the programme, carrying out their responsibilities, and
successfully accomplishing their objectives. It is possible to increase user confidence by using
clear design, insightful feedback, and simple interactions.

Figure 3.16 Question 10 (I needed to learn a lot of things before I could get going with the
application).

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There is a high learning curve, as seen by the large number of respondents 16 who thought they
needed to study a lot before utilizing the programme. A steep learning curve may impede user
adoption and increase the risk of user annoyance or desertion. To assist users in overcoming the
first learning curve and feeling more at ease with the programme, consider streamlining the
onboarding process, giving clear instructions, and providing support resources. Enhancing the
application's learnability has the potential to increase user retention and happiness.

Figure 3.17 Total Score

The SUS questionnaire results indicate a generally positive perception of the system's usability
among the participants. The average SUS score, calculated based on the responses provided, falls
within the range that suggests the system is considered to be usable and acceptable for the
majority of users.Specific aspects of the system that received positive feedback include ease of
use, clarity of instructions, efficiency of completing tasks, and overall user satisfaction.
Participants found the system to be intuitive, straightforward, and effective in meeting their
needs.

When considering the distribution of grades among the participants:

Grade A: 7 people
Grade B: 11 people
Grade C: 0 people
Grade D: 3 people
Grade F: 3 people
The distribution of grades reflects varying levels of satisfaction and usability experiences among
the participants. While the majority of participants rated the system favorably (Grade A and B),
there were also some who indicated lower levels of satisfaction (Grade D and F).
In summary, the results of the SUS questionnaire show that overall, people have a positive
opinion of the system's usability, but the distribution of grades points out some areas that would
require modification in order to improve user satisfaction and solve usability concerns for certain
users. The feedback obtained from the SUS questionnaire, along with the distribution of grades,
can be utilised to enhance the usability of the system and cater to the requirements of all users.

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 ● How does the participant feel about the product?
Regarding comments and evaluation through 24 respondents that have already been collected,
the majority of them have expressed positive sentiments towards the CarbonZero product of
application and also highlighting various aspects that resonate with them. They appreciate the
user-friendly interface and find the concept of the creative and engaging in the application. They
express considerable satisfaction with the app's functioning and design, finding it intriguing and
helpful. Regarding user friendly instructions, a lot of respondents agree that the application
provides clear instruction on how to use the application to spark user interest and engagement
was seen as valuable. The significance of educating and involving users in sustainability
activities was underscored by the participants. They have a significant interest in sustainability
education and appreciate goods and services that promote eco-friendly behaviors and lower
carbon footprints.

Suggestions from respondents to incorporate gamification elements such as game and challenges
to collect rewards or points were well received. They believe that gamification can enhance user
engagement and attract more users to the app. Another part that has been suggested by
respondents is to make a collaboration with universities and research institutions to drive
innovation and optimize energy usage, reflecting a forward thinking approach. It helps to
enhance the app’s effectiveness. The suggestion for a dark mode option and visually appealing
color scheme in the Carbon Zero application serves multiple purposes to enhance the user
experience. It allows users to customize based on their preferences and enhances user satisfaction
by providing a visually pleasing experience.

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 ● Was the participant frustrated?
It is clear from the graphed survey results and the thorough explanations of each question that
some participants may have become frustrated with the "CarbonZero" programme. In the context
of an application such as "CarbonZero," it is necessary to examine multiple reasons that may be
responsible for user frustration when examining user dissatisfaction. A high learning curve,
inconsistent functionality or design, uncomfortable user interactions, and other problems can all
lead to frustration. When components of the application act inconsistently or have different
designs, users attempting to use the interface may become frustrated and confused. User
annoyance can also be caused by awkward programme usage, such as convoluted layouts or
counterintuitive workflows, which impede natural user engagement.

A notable number of respondents found the application to be inconsistent in its design or

functionality, which can lead to confusion and frustration. Additionally, a considerable portion of
participants reported feeling that the application was awkward to use, indicating usability issues
that may have caused frustration during their interactions with the app. Moreover, a significant
number of respondents felt they needed to learn a lot before using the application, pointing
towards a challenging learning curve that could have potentially led to frustration and difficulty
in getting started with the application.

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 ● Was the participant satisfied using the product?
Based on the survey results provided in the graph and the detailed explanations of each question,
it is evident that while some participants expressed confidence in using the "CarbonZero"
application and found it relatively easy to learn interesting, creative, and great in terms of
usability and compatibility. Users also find the application's concept unique, since it presents an
innovative approach to environmental sustainability that speaks to their sense of sensibility.
Users are quite satisfied with the application's features, design, and usability, and it is generally
regarded as excellent software. Users also find the application's concept unique, since it presents
an innovative approach to environmental sustainability that speaks to their sense of sensibility.
The program's functionality, layout, and usability have won over many users, who consider it to
be very good software.

The cool interface, helpful and convenient use, and well-received theme of the programme all
contribute to a great user experience. In summary, the feedback highlights the CarbonZero
application prototype's creative concept, feature-rich functionality, compatibility, and overall
usability, all of which contribute to its effective meeting of user needs and expectations as well as
its target audience's good reception.

● Was the participant amused using the product?

The overall sentiment is that the application is great, offering a variety of features, compatibility,
and a positive theme. Users describe the interface as cool, helpful, and convenient to use,
highlighting its visual appeal and user-centric design. The adjective "amused" is not specifically
addressed in the comments, despite the fact that it highlights customer happiness, enjoyment, and
pleasant experiences with the programme. Nonetheless, the majority of favorable reviews and
user opinions imply that users probably found the CarbonZero application to be interesting,
pleasurable, and fulfilling to use. The product's appealing design, easy-to-use interface,
innovative idea, and practical features all suggest that users interact positively with it, which may
have added to their enjoyment or amusement while using it.

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 ● What was the participant thinking while using the product?
Based on the comments provided by the participants regarding the ZeroCarbon application, there
is a mix of feedback highlighting positive aspects of the app as well as suggestions for
improvement. Participants mentioned that the interface is easy to use, easy to understand, and
described the app as a creative idea with a great interface. They appreciated the usability, variety
of features, compatibility, and theme of the application. Some participants suggested
incorporating gamification elements, educating and involving users in sustainability initiatives,
partnering with institutions for technological advancements, utilizing smart technologies and
improving the color scheme and user guidance to enhance user interest and experience. Overall,
participants' thoughts while using the product likely revolved around their user experience, the
app's features, and potential areas for enhancement to better meet their needs and expectations.

- User feedback on usability and usefulness

The overall feedback in the prototype application is that the product successfully meets user
needs regarding the interface is easy to use and well understood. The navigation and the usability
was highlighted by the respondents as useful. While some of the respondents give a suggestion to
enhance the features since it can attract more users on using the application. Some users
suggested incorporating gamification elements to make the app more engaging and attract more
users. This feedback aligns with the idea of enhancing usability by adding interactive elements
that can increase user involvement and enjoyment. Additionally, users recommended educating
and involving users in sustainability initiatives, partnering with institutions for technological
advancements, utilizing smart technologies.
Overall, users' opinions of the ZeroCarbon application's usability and effectiveness are positive,
with praise for its beneficial features and intuitive UI. By adding interesting components,
instructional materials, cutting-edge technologies, and artificial intelligence (AI) capabilities,
user suggestions seek to further improve the app's usability and utility while producing a more
powerful and user-focused experience.

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 ● Discuss any remaining usability problems that you did not solve in your final design,
and suggest solutions.

In the final design of the ZeroCarbon application, despite addressing many usability issues, there
are still some remaining problems that need attention. One of the unresolved usability problems
is the lack of clear user guidance or onboarding process within the app. Users may still face
challenges in understanding how to navigate the application effectively, leading to potential
confusion and frustration. Implementing a thorough onboarding tutorial or guide that introduces
users to the main features and functionalities of the app could be one way to address this
usability issue. The tutorial aims to acquaint users with the features and interface of the
application through interactive walkthroughs, tooltips, or detailed instructions. Users may
quickly learn how to use the programme with the help of clear guidance and instructions, which
improves user experience overall and lowers the possibility of usability obstacles.

The lack of feedback systems or alerts to inform users of their actions within the app is also
another usability issue. Users may not receive notifications of significant events, updates on
progress, or confirmation of tasks accomplished, which could result in a lack of engagement and
awareness. This is why real-time feedback and alerts are so vital. To solve this issue,
incorporating feedback mechanisms such as visual cues, notifications, or progress indicators can
help users stay informed and engaged while using the application. For example, implementing
pop-up notifications for completed actions, progress bars for ongoing tasks, or push notifications
for important updates can enhance user engagement and provide valuable feedback on their
interactions with the app. By integrating feedback mechanisms, users can receive timely
information and updates, improving their overall user experience and interaction with the
ZeroCarbon application.

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4. CONCLUSION

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5. REFERENCES

a. etc

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