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BJs 1

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26 views2 pages

BJs 1

Uploaded by

mrityunjoynjoy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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mrityunjoy nandi <mrityunjoynjoy@gmail.

com>

Transcript of your chat with BJ’s


1 message

BJ's Chat <[email protected]> Mon, Oct 21, 2024 at 6:45 PM


To: [email protected]

You asked to see a transcript of our recent chat – here it is.

General Information

Chat Start Chat


Chat End Time Operator Interaction ID
Time Duration
INT-
Oct 21, 2024 Oct 21, 2024 prdintservice01west-
00:20:26 Tessa
07:51:58 EST 08:12:24 EST 1729515117546-
25529

ChatBot (07:52:00 EST) : BJ's virtual assistant: Hi! I’m the BJ’s Virtual Assistant! By
using this chat feature, you consent to us retaining a transcript of, and information
about, your chat session (“Information”). The chat service may be provided by a third-
party whose technology we do not control. We may use and share this Information in
accordance with our Privacy Policy and Terms of Use. If you do not consent to this
use, please do not use the chat feature.

BJ's virtual assistant: How can I help you today? Choose one of our popular help
topics or write your own:

Visitor: live agent

BJ's virtual assistant: I’m finding a Team Member who can help. You’ll be connected
as soon as one is available.
Tessa (07:52:13 EST) : Thank you for contacting BJ’s Wholesale Club. My name is
Tessa. May I know your membership number and full name?
Visitor (07:52:53 EST) : I have actually closed my account and can't rememember the
number. My name is Mrityunjoy Nandi
Visitor (07:53:31 EST) : I think this was the number
Visitor (07:53:32 EST) : XXXX-XXXX-225
Visitor (07:53:40 EST) : found it in my email
Tessa (07:54:55 EST) : Thank you for the details Mrityunjoy!
Tessa (07:55:01 EST) : How may I assist you today?
Visitor (07:55:46 EST) : When I cancelled my membership, I was told the refund will
be issued within 1 week from the date when I requested. However, I think it's more
than 2 weeks, I am yet to get my refund
Tessa (07:57:14 EST) : I apologize for the delay. Let me check the status of your
refund for you.
Tessa (07:57:29 EST) : Please allow me a minute to check the status of your refund.
Visitor (07:57:57 EST) : ok
Tessa (07:59:29 EST) : Thank you for your patience!
Visitor (08:00:46 EST) : np
Tessa (08:01:16 EST) : I see that your refund was processed on 09/26/XXX
Visitor (08:01:44 EST) : is it? same card XXX?
Tessa (08:02:09 EST) : Yes, the refund was issued to the same card that is used for
the renewal.
Visitor (08:02:24 EST) : let me check
Tessa (08:02:27 EST) : It will take 14-21 business days to reflect in your original mode
of payment. It will exclude week offs.
Tessa (08:02:37 EST) : Sure, take your time! e.
Visitor (08:03:25 EST) : nope, I don't see it. The only last refund I see is on 9/28 from
the return of an item
Tessa (08:03:34 EST) : I apologize for the inconvenience.
Tessa (08:03:47 EST) : Usually it will take 14-21 business days. If you haven't
received the refund, request you to please wait for 4-5 business days to receive the
refund.
Visitor (08:04:22 EST) : you mean to wait for another 4-5 days?
Tessa (08:04:37 EST) : Yes, that's correct. If you still don't see it after that time, please
reach out to us again, and we can investigate further.
Tessa (08:06:21 EST) : It was a pleasure chatting with you. Is there anything else that
I can assist you with?
Visitor (08:06:52 EST) : no thanks
Visitor (08:07:01 EST) : can you please send me the chat transcript
Tessa (08:07:06 EST) : You're welcome!
Tessa (08:07:56 EST) : We do not have the option to send the transcript. However, if
you click on 3 dots on top corner, you will get the option to download the transcript of
this chat.
Tessa (08:08:05 EST) : It will be sent your email address once this chat ends.
Tessa (08:10:56 EST) : Not to rush, but are we still connected?
Tessa (08:12:12 EST) : As there is no response, the system will disconnect the chat.
Please do not hesitate to contact us for any further assistance. Thank you for
contacting BJ's Wholesale Club.

Have a great day!

BJ's Wholesale Club

If you would like to unsubscribe from our mailing list, please click here or write to: BJ's
Wholesale Club, Inc., Attn: Member Services, 25 Research Dr., Westborough, MA 01581.
This email was sent from a notification-only address that can’t accept incoming email.
Please do not reply to this email

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