2.

FORMAL EMAIL
Dear Mr….., / Dear Mrs. ……, / Dear Ms……..,
Dear Sir, Dear Madam,
Dear Sir/Madam,
- I am writing to apply for (a scholarship of…/ a position of a/an…) advertised on…….. dated……
- I am writing to complain about (products/ services/ food/ drinks/ staff’s attitude…..) of……
- I am writing to request information on………. (of……)
- I am writing to provide the information that you requested about…..
- I am writing to reply your letter/email requesting suggestion about….
- I am writing to give you some suggestion about…..
- I am writing to suggest some ideas about……
Scholarship/ job:
(I would like to introduce about myself.)
My qualifications include a degree of …… and a certificate of English.
As far as experience is concerned, I have worked as a/ an…….. for …… years.
As for my character, people tell I am (hard-working, responsible, honest and friendly…….)
I feel I would be suitable for this job because I have a lot of experience and good teamwork
skills.
I feel I would be suitable for this sholarship because I love learning new things to widen my
knowledge.
Request:
I would be grateful if you could (V bare inf)……
Could you please (V bare inf)……………….?
Suggestion
 I would like to offer one or two suggestions regarding + Noun/ noun phrase...
 I would (strongly) suggest + V-ing/(that)you should + (V bare inf)………
Complaint:
I am not satisfied with the following things. Firstly,…. Secondly, …, Thirdly… Finally, ..
I would like to complain about……..
I would be grateful if my money is (50%) refunded.
I would be grateful if this issue is solved as soon as possible.

If you need further information, please do not hesitate to contact me. I look forward to
receiving your reply soon.

Yours sincerely, (know the name of the receiver)

Yours faithfully, (do not know the name of the receiver)
Best regards,
PRACTICE 1. You went to Paradise Restaurant with a group of your friends last week; however,
you disappointed with the food and the service there. You decided to write a complaint letter to
the manager of the restaurant.
You are going to complain the following things:
- Wait for 20 minutes to have the table (reserved the table 2 days in advance)
- Serving well-done beefsteak instead of rare one.
- Salty hot pot (not delicious as advertised)
- impolite waiter and incorrect bill
- The quality of food was not worth the price.
You ask the restaurant to give you back the 50% refund.
Write your email in at least 120 words in an appropriate style.
Dear Sir/ Madam,
I and my friends had dinner at Paradise Restaurant last week. Now, I am writing to complain
about the food and the service of your restaurant.
I am not satisfied with the following things. Firstly, we waited for 20 minutes although we
reserved the table 2 days in advance. Secondly, the waiter served the well-done beefsteak
instead of the rare one. Thirdly, the hotpot was salty and it was not delicious as advertised.
Fourthly, the waiter was impolite and he gave me the incorrect bill. Finally, I think the food
quality was not worth the price.
I would be grateful if my money is 50% refunded. I am thankful if this issue is solved in 7 days.
If you need further information, please do not hesitate to contact me. I look forward to
receiving your reply soon.
Best regards,
2. You are planning to visit Thailand with your family this summer. You searched the information
on the Internet. You are interested in the tour program of Saigon Tourist Company. Write the
email to the Sales Department to tell about your demand and request the following
information:
- The agenda of the tour
- The activites of the trip
- The price (confirm whether it includes the local transportion or not)
You also ask them for advice: which things you should prepare
Write your email in at least 120 words in an appropriate style.
Dear Sir/ Madam,
I am planning to visit Thailand with my family this summer. I searched the information on the
Internet and I am interested in the tour program of Saigon Tourist Company. I am writing to
request information on a trip to Thailand.
My family has 8 members/ people/ persons including 6 adults and 2 children. We would like to
visit Thailand for 5 days in July. We would like to go sightseeing, take photos, and enjoy the local
food. Shopping is not our favourite activity.
I would be grateful if you could send me the information on the agenda, the activities of the
tour and the price.
Could you please give me some advice about what thing I should prepare for the trip?
If you need further information, please do not hesitate to contact me. I look forward to your
reply soon.
Best regards,
4. You chose Horizon restaurant to hold a birthday party last week. The customer care service of
this restaurant wrote you an email.
….. It was our honor to welcome you and your family to Horizon restaurant last week. Thank you
for trusting and choosing our restaurant for your important event.
I am grateful if you could share with us your feedback about your satisfaction and dissatisfaction
with our service and food. What should we need to do to improve our service better?
We are also really appreciated if you would agree to register the membership program of our
restaurant. The membership will have privilege on booking the table with discount and other
benefits.
…. I look forward to your reply soon.
Write a reply to Horizon Restaurant. In your email, you should include:
- Your feedback about the service and the food
- Suggestion for quality improvement
- Agreement with member registration.
Dear Sir/ Madam,
Last week, I held a birthday party at Horizon restaurant. Now, I am writing to provide the
information that you requested about my feedback and suggestion for quality improvement.
Regarding the feedback, the food in your restaurant was very delicious, the price was
reasonable and the staff were friendly. However, the atmosphere in the restaurant was a bit
hot.
Regarding the quality improvement, I would suggest you should update the menu with new
dishes, decor more flowers and install more air conditioners. Moreover, your restaurant needs
to improve the online booking system and provide the waiting room.
Thank you for your kind suggestion, I would love to become a member of Horizon Restaurant.
If you need further information, please do not hesitate to contact me. I look forward to
receiving your reply soon.
Best regards,
5. You are a regular passenger of City Bus Company. The Sale department of City Bus wrote you
an email.
Thank you for choosing City Bus Company over the last 3 years. It is our hornor to serve you.
Our company is conducting a survey on customer satisfaction and we are really appreciated if
you could spare some time to answer the following questions:
- Why do you choose City Bus Company?
- What should be improved to serve the passengers better?
Write a reply to City Bus Company and give them your feedback.
Dear Sir/ Madam,
I am writing to provide the information that you requested about my feedback for City Bus
Company and my suggestion for quality improvement.
I am a regular passenger and I am satisfied with your company because your buses are cleaner
and the services are better now. The seats are comfortable. The staff are friendly. Moreover, I
can book/ reserve the ticket online so it is convenient.
I would suggest the buses should be on time and the company should not use the old buses.
Moreover, it would be great if your company improve the online ticket service and play music or
radio on the buses.
If you need further information, please do not hesitate to contact me. I look forward to your
reply soon.
Best regards,
6. You are the manager of HCMUE Dormitory. You received an email from a fresh man. She
would like to book a room for semester 2021-2022 and she would like to know the criteria for
the application, the price and the services of the dorm.
Write a reply to her and provide the information that she requested.
7. Bạn là thầy/ cô hướng dẫn cho một trại hè quốc tế dành cho sinh viên học sinh trong và ngoài
nước. Một sinh viên quốc tế viết mail đề nghi bạn cung cấp thông tin về các hoạt động của trại
hè, chương trình học tập và chỗ ở tại Việt Nam sẽ như thế nào.
Bạn hãy viết một lá thư email gửi cho bạn sinh viên đó.
8. Cung cấp thông tin về triển lãm lịch sử (formal email)
Regarding the…., I attached the (price list/ menu/brochure/ information file….) for your
reference.
Regarding the….,please find the attached price list/ menu/brochure/ information file….
Regarding the…., please click on the following link for more information.
8. Cung cấp thông tin về triển lãm lịch sử (formal email)
Dear Sir/Madam,
I am writing to provide the information that you requested about the historical exhibition for
ABC Museum.
Regarding the time, it is going to take place from 8AM to 8PM next Sunday. About the location,
the Museum is located at 125 Nguyen Chi Thanh Street, District 5, HCMC. Ticket price for this
event is 20,000 VND.
Please find the attached content/ progarm PDF file for your reference.
You are advised to dress politely/formally when you attend our event.
If you need further information, please do not hesitate to contact me. I look forward to your
reply soon.
Best regards,

Dear Sir/Madam,
Thank you for your interest in the Saigon 1975 exhibition. I am writing to provide the
information that you requested about the event.
The Saigon 1975 exhibition is about life in Saigon 1970s, local people, streets, Ao Dai,… The
event takes place from April 30th to May1st, 2024 at the main hall of Independence Palace.
When you arrive, you should contact the staff for instructions. This special event is totally free.
Regarding the Saigon 1975 exhibition, please find the attached information file.
If you need further information, please do not hesitate to contact me. I look forward to your
reply soon.
Best regards,
7. Bạn là thầy/ cô hướng dẫn cho một trại hè quốc tế dành cho sinh viên học sinh trong và ngoài
nước. Một sinh viên quốc tế viết mail đề nghi bạn cung cấp thông tin về các hoạt động của trại
hè, chương trình học tập và chỗ ở tại Việt Nam sẽ như thế nào.
Bạn hãy viết một lá thư email gửi cho bạn sinh viên đó.
Dear Student,
Thank you for your interest in our summer camp activities. I am writing to provide the
information that you requested about summer camp.
Our summer camp lasts from the beginning of May to the end of July. The summer camp is in
Da Nang city. We will have many outdoor activities and many life skills lessons such as visiting
the rainforest, climbing the mountains and practicing fishing skills.....We will provide
accommodation for you in the close -to- nature campsites. I hope to welcome you in May.
If you need further information, please do not hesitate to contact me. I look forward to
receiving your reply soon.
Best regards,

Dear Student,
It is our pleasure that you are interested in our summer camp. I am writing to provide
information that you requested about activities, program of summer camp and housing in
Vietnam.
Our summer camp has courses on soft skills, survival skills and Vietnamese history. There are
many activities during this camp such as camping in the forest without the technology
equipment and Internet, visiting historical sites, museums and playing team building games. I
believe that you will enjoy our program a lot.
Regarding the accommodation, we are going to stay at our dorm. The participants will share the
rooms with other students. Please find the attached photos for your reference.
Regarding further information, please click on the following link https://www.traihequocte.vn. If
you have more questions, please do not hesitate to contact me. I look forward to receiving your
reply soon.
Best regards,
6. You are the manager of HCMUE Dormitory. You received an email from a fresh man. She
would like to book a room for semester 2021-2022 and she would like to know the criteria for
the application, the price and the services of the dorm.
Write a reply to her and provide the information that she requested.
Dear Student,
I am writing to provide the information that you requested about the criteria for the application,
the price and the services of the HCMUE dorm.
Regarding the criteria for the application and the price, I attached the information file for your
reference.
Regarding the services, the dormitory provides full services for the students. Firstly, the
electricity, wifi and water system work well. Secondly, we also have canteen/ cafeteria, library,
health care center/ clinic center/ convenient store, ATM… The rooms are clean and comfortable.
Moreover, the dormitory has a sport playground for students. The staff are professional and
helpful. The students are very sociable and kind.
If you need further information, please do not hesitate to contact me. I look forward to
receiving your reply soon.
Best regards