Group Activity 3:
Recruitment and Selection Strategy Project
Fictional Organization: WellnessCare Health
I-C BSFM
MEMBERS:
Balancio, Jasmine Joy P.
Barcena, Shaina Katrina M.
Bringuela, Ralph
Cama, Rachel Ann
Gahis, Clara
Gellada, Angelica
Jabagat, Angelica Joyce
Laylay, Mary Jazmine
Munar, Jeshca
Olaivar, Lovely D.
Pasuelo, Nathaniel
Sanvictores, Kayla
OBJECTIVES:
WellnessCare Health aims to strategically hire professionals who are not only
well-qualified but also share the company's commitment to promoting holistic well-being.
The recruitment and selection process aims to identify candidates who can contribute to
enhancing the lives of individuals and organizations through tailored wellness solutions.
RECRUITMENT AND SELECTION STRATEGY
JOB ANALYSIS:
1. Wellness Coaches:
● Job Description:
- The wellness coach's duties will include creating and implementing
wellness plans that are customized to meet the requirements of every
client. To determine each client's goals and progress, wellness coaches
will also conduct assessments and one-on-one coaching sessions.
● Responsibilities:
- Create personalized wellness plans based on the requirements and
objectives of the clients.
- Perform thorough evaluations to assess the health, wellness objectives,
and lifestyle choices of your clients.
- By offering clients one-on-one coaching sessions and continuous support
as well as direction, the role can motivate them to take up healthy habits
and reach their wellness objectives.
- Monitor clients' progress and modify coaching techniques as necessary to
guarantee the greatest outcomes.
● Qualifications:
- A trained wellness coach with experience in developing and carrying out
wellness programs.
- Strong interpersonal and communication abilities to engage with clients
and provide support.
- Knowledge of the foundations of health and wellness, including nutrition,
exercise, behavior modification, and stress management.
2. Nutritionists:
● Job Description:
- To assist clients in reaching their health and wellness objectives, the
nutritionist will provide professional advice on dietary plans, nutrition
education, and customized meal planning.
● Responsibilities:
- Conduct nutritional assessments and develop individualized eating plans
based on clients' dietary requirements, lifestyle selections, and medical
conditions.
- Spread knowledge of the principles of nutrition, including meal planning,
portion management, and the selection of nutrient-dense foods.
- Give clients ongoing guidance and support to help them stick to their diet
plans and make sustainable lifestyle changes.
- Collaborate with fellow wellness team members to integrate dietary
recommendations into all-encompassing wellness initiatives.
● Qualifications:
- A registered dietitian with extensive training in dietetics and nutrition
science.
- Experience in providing nutrition counseling and developing personalized
meal plans for diverse client populations.
- Current understanding of dietary recommendations and nutrition research
and trends.
3. Marketing Specialists:
● Job Description:
- Professionals are responsible for developing and implementing marketing
strategies that will promote our product and services along with creating
and enhancing brand awareness.
● Responsibilities:
- Develop marketing strategies to reach the target audience and achieve
business objectives
- Produce and manage marketing campaigns through various channels this
includes, social media, digital and traditional media
- Create captivating and persuasive content, including blog posts, articles,
videos, and social media posts, to engage target audiences and drive
brand awareness.
- Assist in the planning and execution of any promotional activities
● Qualifications:
- 2+ years of experience in marketing, preferably in a similar role
- Strong understanding of marketing principles, tactics, and strategies
- Proficiency in digital marketing tools and platforms, including social
media, email marketing, and analytics tools
- Excellent written and verbal communication skills
4. Administrative Staff
● Job Description:
- Responsible for providing support to various departments within the
company and ensuring efficient office operations
● Responsibilities:
- Managing calendars and scheduling appointments and meetings.
- Maintaining and updating accurate databases and records
- Assist with general administrative tasks, such as filing, data entry, and
office organization, to support day-to-day operations.
- Providing excellent customer service by responding to inquiries in a
professional manner and ensuring a positive experience for visitors,
clients, and guests.
● Qualifications:
- Proven experience as an administrative assistant, secretary, or similar role.
- Excellent written and verbal communication skills
- Professional demeanor and positive attitude
- Proficient in Microsoft Office Suite ( Word, Excel, Outlook and PowerPoint)
- Exceptional organizational and time management skills
- Ability to work as part of a team and under pressure in a fast-paced
environment
- Ability to maintain confidential and sensitive information
SOURCING METHOD:
1. Online Job Boards: Explore niche job boards and online platforms. Post job
advertisements on popular online job websites such as JobStreet, LinkedIn,
Indeed, etc. to reach a wide pool of qualified candidates.
2. Networking: Attend and Participate in industry-specific networking career fairs,
conferences, and workshops to meet and connect with potential candidates. Set
up a booth or host a speaking session to showcase the company's values,
culture, and career opportunities.
3. Employee Referrals: Ask for referrals and recommendations from your existing
employees, colleagues, or industry contacts. This entails asking people who are
currently working for the company (current employees) or who have ties to it
(colleagues or contacts in the industry) for recommendations or referrals for
possible job candidates.
4. Recruitment Agency: Working together with hiring managers or recruitment
agencies to find qualified applicants. Hiring managers inside a company and
outside companies that specialize in finding, interviewing, and presenting eligible
applicants for job positions collaborate when working with recruitment agencies.
SELECTION CRITERIA:
1. Wellness Coaches
● Education and Certification: Candidates who have completed relevant
education and certification programs in wellness coaching or related fields. This
could include certifications such as Certified Health Coach, Certified Wellness
Practitioner, or similar credentials.
● Experience: An individual who has worked with clients in areas such as
nutrition, physical fitness, stress management, or mental well-being. Experience
in coaching diverse populations or specific target groups may also be valuable.
● Knowledge and Expertise: Candidates should have a strong understanding of
health and wellness principles, nutrition, exercise physiology, behavior change
techniques, stress management, and other relevant areas.
● Communication and Interpersonal skills: A wellness coach should listen
actively, empathize with clients, and communicate information and guidance in a
clear and supportive manner.
● Empathy and Support: Wellness coaches should demonstrate empathy,
understanding, and non-judgmental support for clients seeking to improve their
health and well-being.
● Professionalism and Ethics: Evaluate candidates based on their
professionalism and adherence to ethical guidelines in the coaching profession.
Look for individuals who demonstrate integrity, maintain confidentiality, and
prioritize the well-being of their clients.
2. Nutritionist
● Education and Certification: Candidates who have completed a relevant
education program in nutrition, such as a bachelor's or master's degree in
nutrition or dietetics. Certification as a Registered Dietitian (RD) or Certified
Nutrition Specialist (CNS) may also be required or preferred.
● Knowledge and Expertise: A candidate should have a strong understanding of
nutrition principles, dietary guidelines, nutrient requirements, food science,
metabolism, and the role of nutrition in health and disease prevention.
● Experience: Candidates who have prior working experience as a nutritionist,
dietitian, or in a related role. Experience in conducting nutrition assessments,
developing personalized meal plans, providing dietary recommendations, and
counseling clients on healthy eating habits is beneficial.
● Communication and Interpersonal Skills: Candidates who can effectively
communicate complex nutritional information clearly and understandably and
who can build rapport with clients.
● Critical Thinking: The ability to analyze clients' dietary intake, identify nutritional
deficiencies or imbalances, assess health risks, and develop tailored nutrition
plans is crucial for a nutritionist.
● Time Management: Nutritionists may work with multiple clients and need to
manage their time effectively to provide individualized care and support.
● Continuing Education: Consider candidates who demonstrate a commitment to
ongoing professional development and staying updated with the latest research
and advancements in the field of nutrition.
3. Marketing Specialists:
● Proven Experience in Healthcare Marketing: Candidates should have a
demonstrated track record in marketing within the healthcare industry, preferably
in wellness or preventive health services, to effectively promote WellnessCare
Health's offerings.
● Familiarity with Wellness Industry Trends: Awareness of current trends,
challenges, and opportunities in the wellness industry to develop strategic
marketing campaigns that resonate with target audiences and address their
evolving needs.
● Strong Communication Skills: Excellent written and verbal communication
skills are essential for creating compelling marketing content, engaging with
clients and stakeholders, and effectively conveying the company's value
proposition.
● Creative Thinking and Innovation: Ability to think creatively and innovatively to
develop unique marketing strategies, campaigns, and initiatives that differentiate
WellnessCare Health from competitors and attract new clients.
● Data-Driven Decision Making: Proficiency in analyzing marketing metrics,
customer insights, and market research data to inform marketing strategies,
optimize campaign performance, and achieve measurable results.
● Collaboration and Teamwork: Willingness to collaborate with cross-functional
teams, including wellness experts, designers, and digital marketers, to align
marketing efforts with business objectives and ensure a cohesive brand message
across all channels.
4. Administrative Staff:
● Exceptional Organizational Skills: Candidates must demonstrate strong
organizational abilities to efficiently manage schedules, handle inquiries, and
prioritize tasks in a fast-paced environment.
● Customer Service Experience: Previous experience in customer-facing roles,
with a focus on delivering exceptional service and building positive relationships
with clients, stakeholders, and team members.
● Proficiency in Administrative Tasks: Competency in performing various
administrative duties such as data entry, file management, correspondence
handling, and office coordination to support the smooth operation of
WellnessCare Health's activities.
● Attention to Detail: Meticulous attention to detail is crucial for administrative
staff to ensure accuracy in appointment scheduling, record-keeping, and
documentation tasks.
● Adaptability and Flexibility: Ability to adapt to changing priorities, handle
unexpected situations, and multitask effectively while maintaining a high level of
professionalism and composure.
● Problem-Solving Skills: Resourcefulness and the ability to troubleshoot issues
independently, anticipate potential challenges, and proactively implement
solutions to streamline workflows and improve efficiency.
INTERVIEW TECHNIQUES:
Structured Interview:
Creating a standardized set of questions that are asked of every candidate to
ensure that the evaluation process is consistent and fair. By using this approach,
employers can more easily compare the responses of different candidates and make
more informed hiring decisions.
Behavioral Interview:
Ask questions that prompt the candidate to provide specific examples of past
behaviors and experiences that are relevant to the job they are applying for. By asking
these types of questions, we can gain a better understanding of the candidate's skills,
abilities, and fit for the role. This can help us make a more informed decision when it
comes to selecting the right candidate for the job.
Assessment Exercise:
Evaluate candidates' abilities in action and provide insights into their
problem-solving skills. By creating a simulated work environment, employers can
observe how candidates approach real-world challenges and make informed hiring
decisions.
Provide Clear Information:
To ensure that candidates can make informed decisions and accurately assess
their fit within an organization, it is crucial to provide them with clear and comprehensive
information about the role, its responsibilities, and the overall company culture. This
transparency can go a long way in facilitating a smooth and successful hiring process,
while also promoting a positive candidate experience and fostering a sense of mutual
trust and respect between the company and its applicants.
Feedback:
Constructive feedback can help them identify the areas where they need to
improve and enhance their future interview performance. This not only benefits the
candidates but also helps them to develop their skills and become better at presenting
themselves in job interviews.
DIVERSITY CONSIDERATION:
Diversity considerations are important in promoting innovation, creativity, and
organizational effectiveness by bringing together a variety of viewpoints and experiences.
By considering diversity in the workplace, WellnessCare Health can create a more inclusive
and welcoming environment for employees and clients alike, ultimately contributing to the
company's success and growth. Every healthcare consumer is unique and different,
bringing richness to the personal collective feedback that WellnessCare Health
organizations need. There are a lot of factors that the organization should consider in
diversity consideration; age, gender, ethnicity, language spoken, religion, etc...
1. RAISING AWARENESS AND UNCONSCIOUS BIAS
Raising awareness about unconscious bias is crucial in promoting diversity and
inclusion. Unconscious bias refers to the stereotypes or prejudices that affect our actions
and decisions without us even realizing it. By acknowledging and addressing these biases,
we can create a more equitable and fair society. It's important to educate ourselves and
others about unconscious bias and work towards creating a more inclusive environment for
everyone.
To raise awareness about unconscious bias, organizations and individuals can:
• Provide Education
- WellnessCare Health should offer workshops, seminars, and trainings that focus on
providing information about unconscious biases, the impact of unconscious bias,
and strategies on how to keep the organization free from discrimination.
• Encourage Self-Reflection
- The organization should create a self-assessment session and let its people reflect
and have self-awareness about their own biases. This self-awareness can help an
individual to recognize negative biases that can influence their thoughts and
behavior.
• Promote Inclusivity
- WellnessCare Health should emphasize the importance of creating inclusive
environments where everyone feels valued and respected, regardless of their
background or identity. Implement policies that promote inclusivity and diversity
within the organization. This can include anti-discrimination policies, flexible work
arrangements, and cultural sensitivity training for employees.
• Implement Bias-Reduction Strategies
- WellnessCare Health should provide training to recruiters and hiring managers on
recognizing and mitigating unconscious bias. This can help increase awareness of
bias and its impact on decision-making. Also, they can use blind recruitment
techniques or practices where personal information such as name, address, gender,
etc. of the applicants will be removed. In this case, they are being anonymously
interviewed or recruited, decreasing the chances of bias recruitment.
• Foster Open Dialogue
- WellnessCare Health can create a culture where employees feel valued, respected,
and empowered to share their thoughts and ideas, ultimately leading to a more
inclusive and collaborative workplace. Everyone in the organization should be a role
model and encourage each other to be open and transparent in their communication.
This can include sharing ideas, concerns, and feedback openly and honestly.
Awareness of unconscious bias is important for promoting diversity, equity, and inclusion in
organizations and communities. It helps individuals recognize and address their biases,
ultimately leading to more fair and inclusive decision-making processes. By promoting
inclusivity in these ways, WellnessCare Health can create a more diverse, equitable, and
inclusive workplace that benefits both its employees and the clients it serves.
2. CULTURAL COMPETENCE AND EMPATHY
● Cultural competence and empathy are essential qualities for fostering understanding
and connection with individuals from diverse backgrounds. Cultural competence
involves having the knowledge, skills, and attitudes to effectively interact with people
from different cultures. It requires an awareness of one's own cultural biases and a
willingness to learn about and respect the beliefs and practices of others.
● Empathy, on the other hand, is the ability to understand and share the feelings of
another person. By practicing empathy, we can better relate to others' experiences,
perspectives, and emotions, regardless of their cultural background. Combining
cultural competence with empathy allows us to build meaningful relationships, bridge
cultural divides, and promote inclusivity and mutual respect.
By incorporating these diversity considerations, cultural competence, and empathy into its
practices, WellnessCare Health can create a more inclusive and supportive environment for
employees and clients alike, ultimately enhancing its ability to provide holistic wellness
solutions.
3. WellnessCare Health's Allyship and Inclusive Leadership
● WellnessCare Health establishes a high value on diversity and inclusion
through inclusive leadership practices. Our leaders actively seek out
different viewpoints, include staff members in decision-making, and foster
cross-cultural learning. We also support allyship, which is the practice of
staff members standing up for coworkers from underrepresented groups to
create equal opportunities and amplify diverse voices.
4. Mitigating Microaggressions at WellnessCare Health:
● By addressing microaggressions, we are committed to developing a safe
and inclusive work environment. Employees are trained to identify and
comprehend microaggressions through awareness programs, and we
develop an environment of open communication, respect, and
encouragement to speak up. Accountability is ensured by clear policies,
which also foster a supportive work environment.
At WellnessCare Health, we embrace diversity, foster innovation, and place a high
priority on employee well-being.
ETHICAL CONSIDERATION:
Today, the recruitment and selection processes develop their own innovative
spheres of ethics as ethical issues form the foundations of the process from which lies a
fair and justified hiring practice. Consequently, the businesses should be values aligned
with the overall process of effective recruitment and respect of every individual of the
team to be treated with dignity. It is a means to an end that contains an exigent process
in which all steps of the recruitment and hiring journey are guided by an ethics principle,
a core idea of which is enhancing equity and equal opportunity, as well as keeping the
transparency and the privacy intact and elevate trust and inclusiveness as entire
workers.
The following essential ethical factors emphasize how important moral decision-making
plays when it comes to the recruitment and selection process:
1. Equal Opportunity
Environments that have no discrimination and are also multicultural and
democratic lay their foundations on fair selection and recruitment. It means everyone
has access to different jobs as long as they are well-deserved and nothing else, it does
not matter whether it is race, gender, age, religion, descent, or disability that are the
sources of their offers of employment.
In an organization that treats all people equally, thus the best mix of talents and
skills will be created within the employees over time.
2. Transparency
Supply the exact and cutting-to-the-chase job descriptions that will highlight
duties, competency, and obligations. This allows the candidates to have the realization
of their fitness or inability and aids in the reduction of chances of mismatch
expectations. This includes some additional information.
Transparency in the recruitment and selection process not only benefits the
candidates as they get equipped with the vital data needed for making informed
decisions, but also contribute to the employer's brand and reputation in the community
by revealing that the employer is willing to provide accountability, integrity as well as
respect to the candidates' time and effort.
3. Compliance with Laws and Regulations
Through being aware of and following employment law in recruitment and
selection, employers can limit legal risks, put the applicants right, and develop a
merit-based hiring and promotion process designed to encourage fairness
inclusiveness, and compliance with the current employment regulations.
4. Avoiding Conflicts of Interest
By keeping professional ethics, recruiters and selectors should adhere to the
rules of morality and refrain from things that could roughen the procedure of getting the
job. That includes prohibiting things like receiving gifts, favors, or other forms of
influence from candidates or outside groups that support them.
During the selection of a candidate recruiters and selectors must decide on
candidates bearing qualifications, skills, and abilities only relevant to the requirements
of a specific position. Relationships with another person or partiality can thwart one’s
ability to make fair recommendations for all applicants.
5. Privacy and Confidentiality
The privacy rights of candidates and secure and confidential handling of their
personal information are very important ethical principle in recruitment and selection,
where issues of data breaches and privacy violations are rampant.
This right to privacy of candidates is fundamental which covers their personal
data safety through the entire hiring cycle. These details could include their name,
contact information, resume/CV, qualification, previous job experiences, and sometimes,
confidential data like race, gender, religion, or health details. Adhering to a candidate's
privacy rights implicates the acquisition, utilization, and storage of information with
responsibility and transparency.
