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Pega Tutorial
Published On: June 29, 2024

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Introduction to Pega
Related Courses
Web application development, or configuration- at SLA
based development, is carried out on the Pega
platform. It is leading the BPM (Business Process  Pega Training in OMR
Management) tool developed in 1983 for the
Pega Training in
following two reasons:  Chennai

To develop the apps more quickly

To reduce the maintenance cost.
Related Posts
The Pega platform achieves the below features.

No Code/Low Code
Build for Change

Pega offers a setting where programmers can use a
configuration-based development method to C and C++ Tutorial
create apps. Published On: August 1, 2024
 C and C++ Tutorial C is a
Features of Pega high-level, procedural,
general-purpose
Pega’s market share is increasing rapidly due to the programming language.
Whereas C++, a…
features that enable efficient system creation. Here
are some features of the Pega platform that set it
apart.

Automatic Code Generation: The Pega platform

has the unique ability to generate code
automatically; no other rival possesses this kind of

capacity. It produces apps quickly. ASP DOTNET Tutorial
Published On: July 31, 2024
Build for Change: Pega creates “built for change” ASP DOTNET Tutorial Microsoft
applications that are easily adaptable to future created the web framework
known as ASP.NET. It is
developments, reducing the application’s
employed in…
maintenance expenses.

Pega Architecture
The foundation of the application development
framework is the Pega architecture.

There are four layers in the Pega architecture:
Artificial Intelligence
Service Layer: A service layer is the foundation of Tutorial
Published On: July 30, 2024
Pega architecture.
Artificial Intelligence Tutorial
Artificial intelligence (AI) is
Business Object Layer: All of the application’s
significant since it enhances
business methods are contained in this layer. many facets of society…

Every client request that is sent to an application

goes through a service layer before the data is sent.
The business methods expose the data as web
services and perform CRUD actions on it.

Data Access Layer: All objects linked to databases
are contained in the data access layer, including, Appium Testing
Tutorial
Published On: July 30, 2024
Database schema
Stored procedures Appium Testing Tutorial
Designed to make the UI
Database access objects. automation of many app
platforms easier, Appium…
Infrastructure Layer: Web services and
components for database connectivity are present
in this tier. On the servers, a Pega business service
component is installed, along with business
procedures.

The platform’s basic engine, “Process Commander,”

is what allows it to process the PegaRules that
developers have specified. As the PegaRules, it
receives and processes input.

Pega Process Commander is in charge of

translating PegaRules into executable code and
carrying out the code, as can be seen from the
architecture above.

One of Pega’s built-in applications, PegaRULES,

contains a large number of APIs that are used
during the application development process.
For example, to comply with this criterion, we
have an API that will enable us to send email
notifications to our users.
Thus, while creating an application, thousands
of built-in APIs are employed.

PEGA Interview Questions

Business Process Management

Using BPM, an organization may manage its daily
operations more efficiently.

Managing team infrastructure, opening trouble

tickets, overseeing team infrastructure
spending, and other procedures are just a few
of the numerous procedures that a business
must handle.
Effective management is required for these
kinds of daily tasks.
Otherwise, they may grow quite complicated,
which will make it difficult to concentrate on
the core business.
As a result, we need to handle these duties well
in order to focus on the business at hand.

Here’s where the Pega Platform comes into play:

It allows us to design, develop, test, and

 implement this kind of application.
Pega has dominated the industry for more
than a decade.
The biggest banks, financial institutions, and
insurance organizations in the world use it.
It is to design their program so that operations
function properly.
The efficiency with which a company manages
the procedures necessary to conduct its
business determines its level of success.

Pega Installation
Pega has the following editions for personal use and
enterprise use:

For the personal edition, you require the following:

.WAR file of Pega System.

Tomcat Server
Postgre SQL Server

For the enterprise edition, it requires the following:

.WAR or .EAR files

Web Server or Enterprise Server

Pega Platform Studios

To carry out development and system setup
operations, application developers utilize four Pega
portals. They are as follows:

App Studio
Dev Studio
Admin Studio
Predictive Studio

App Studio in Pega

This is useful for business analysts and application
developers. It mainly focuses on application
development. It is used for the following processes:

Case design
Data and integration
Channels and interfaces
 UI authoring

PEGA Training 1

This app studio supports real-time UI design as you

process cases and it is helpful for managing
reviews with stakeholders.

Dev Studio in Pega

It is useful for experienced application developers
and security administrators. It mainly focuses on
advanced functionality, such as

System settings
Complex rules – rule from access
Security
Reusing components
Collaborative and branched development
Versioning and source control
 PEGA Training 2

Admin Studio in Pega

It is useful for system administrators and it supports
both client and on-premise development. It focuses
on various system operations, as follows:

Requestors
Jobs or Agents
Queue Processors
Agents and Queues
Listeners
Logs and APIs

PEGA Training 3

Prediction Studio in Pega

It is useful for data scientists and decision
architects. It focuses on defining AI models and
assets for the following processes:

Predictive Analytics
Adaptive Analytics
Test Analytics
Transparency Policies
Data Exploration

PEGA Training 4

PEGA Course Syllabus

Prediction Studio works well in areas like predictions,

data, and setting for enterprises.

BPM Approach
The BPM Methodology will specify a methodical
strategy for reaching the intended result.

Let’s look at this use case: Money transfer using the

internet

Step 1: Obtain a system login.

Step 2: Enter the money and account information to

begin the transfer.
Step 3: Call Up the Deal

Step 4: Confirm that the money was taken out of

the account.

Step 5: Confirm that the funds were credited to the

intended account.

Step 6: Include the transaction details in an email

notification.

Step 7: Close the deal.

Efficacy of BPM workflow tool

Flows serve as the foundation for the applications
we construct and are essential to identifying
business use cases in the system. The flow consists
of a number of separate phases.

Every stage in the flow specifies and carries out a

certain task. Since the steps in the flow are
independent of one another, they can be changed
at any time without affecting the other
functionalities.

In the end, each step is independent. The steps

come together to form a BPM flow, and the union of
these flows becomes an application. A system is
complete when its applications are diverse.

Example: A simple flow that shows the BPM flow

In the above example, there are two tasks with a

start and end process flow.

The system carries out the two actions outlined

in the above flow to provide the intended result
for the end user who initiated this specific
transaction.
The BPM methodology’s essential component
for automating use cases is the flow.
The system’s established flows and phases are
autonomous, reusable, and simple to maintain
in the future.
How well our flows are defined can tell you a lot
 about how effective the system is.

Concepts of Pega
Below are the important concepts of the Pega
platform:

Decision Table
Declative Rules
Declare Expression
Declare Index
Case Management System
Case Lifecycle Management

Decision Table in Pega

It is easy to see the connections between several
conceivable states and their potential outcomes
thanks to Pega’s decision tables. This approach
facilitates the modeling of decision logic under
different conditions and possible results.

Decision tables use comparisons between

conditions and data values to apply rules.
Pega Decision Tables allow users to create
scenarios (if-then laws) based on the contents
of the input data.
Decision tables can be used to create business
rules, construct decision flows, and direct
processes.

Declarative Rules in Pega

Declarative rules are a set of rules that allow a user
to define an application’s functionality in Pega
without having to write any code.

Declarative rules’ strength lies in their capacity

to provide quick, low-code program iterations.
It can be used to define logic, data models,
business rules, and user interfaces.
A class is a group of connected laws that apply
to a consumer or an item. You can find all of
your class’s declarative rules in one place.
Multiple applications may share or use
application-specific techniques. This makes it
 easier for software to be developed and
customized quickly.
Likewise, because declarative rules are
gathered in a single source, updating them is
easy.
This makes it easier to track changes and
diagnose problems.

Declarative rules can also be used to store and

implement data security policies. For individuals
who require information, this limits their access to it.

Declare Index in Pega

An index is a different way to see data that is stored
in a database table. One of the best ways to boost
an application’s performance in Pega is to declare
an index. Making an index rule is the first step
towards displaying an index in Pega.

The foundation of an index is its index rule,

which determines the index’s columns,
cardinality, order, and other characteristics.
Pega offers several kinds of index rules,
including unique, composite, and single-
column indexes.

Step 1: Click “Create” in Application Explorer to start

the process of creating an index rule.

Step 2: From the choices, choose “Index rule.”

Defining columns comes after creating an index
rule.

Name, data type, and cardinality should all be used

to identify each column in an index. The number of
rows that can be kept in an index is referred to as its
cardinality.

Step 3: Once the columns have been defined, go

ahead and define each column’s order. The ‘Order’
tab can be used for this.

The column order is important because it could

affect the index’s performance.
A critical index can contain more than one row per
column, whereas a single-column index can only
have one row maximum.

The index will perform better for queries that involve

searching for a particular range of values if the
columns are arranged in ascending order.

Step 4: Specify the cardinality.

The maximum row storage capacity of an

index is dependent on the cardinality of a
column.
Although more cardinality can result in better
query performance, more storage is required.

Upon creation, an index rule needs to be linked to

the table it intends to index.

Step 5: On the “Table” tab of the index rule, select

the table. Utilizes an index.

An appropriately defined index is necessary to

maximize performance.

Declare Expression in Pega

One of the most effective and flexible ways to define
values in a Pega application is to declare an
expression. It’s a feature that allows you to figure
out what number or phrase to use when setting a
data value in a rule or procedure.

It is one type of rule that can be used to outline

situations and possible actions.
Based on the table, it chooses the optimal
course of action.
Situations and responses are included in the
decision tables.
The condition part of the decision table
consists of columns with values and operators
like “equals,” “not equals,” “greater than,” and
so forth.
Each row in the decision table’s action section
represents a possible course of action or
 outcome. The next event will happen if a
predefined condition is met.
Decision tables work particularly well when
there are lots of possible answers and results.

Pega Case Management System (PCM)

PCM is an automated solution for managing cases.
It is a cloud-based platform for managing
interactions, experiences, and contacts with
customer care.

Using a case-centric approach, data from client

encounters is collected, kept in a central repository,
and made available for analysis and reporting.

Companies can swiftly modify their customer

service procedures to meet their demands due
to PCM.
It assists companies in identifying trends in
customer service, pinpointing areas for
development, and developing creative
solutions to adjust to shifting market
expectations.
By using PCM, businesses can reduce the costs
associated with providing customer assistance
while also increasing customer satisfaction,
loyalty, and happiness with the company’s
goods and services.

Pega Case Lifecycle Management

It is a set of tools and processes that help
companies effectively handle customer cases and
ensure they are resolved quickly.

As it enables businesses to provide better customer

care and increase customer happiness, it is an
essential part of an effective customer service
strategy.

A case usually starts with a request or question

from a customer.
Then, the organization designates a group or
individual to collect data, evaluate the
 circumstances, and resolve the issue.
Throughout this process, keep an eye on the
case, speak with the client, and update
everyone on developments.

The company should evaluate its strategy to

maximize client happiness after correcting the
issue.
This entails confirming that the consumer was
happy, the procedure went smoothly, and the
business upholds its standards for customer
care.

Increased business satisfaction and better

customer service are made possible via Pega Case
Lifecycle Management.

Businesses may ensure that customers receive the

finest service possible by keeping an eye on
customer cases, interacting with customers, and
reviewing processes.

PEGA Training

Pega Testing
Pega testing verifies the functionality, design
principles, and user experience of a Pega-based
application.

Pega testing, sometimes known as application

testing, ensures that the program satisfies user and
role requirements. Pega tests with various
approaches.

Unit Testing: Unit tests are often conducted on

a local system and, depending on the
application, may involve either white box or
black box testing.
Integration Testing: After unit testing,
integration testing makes sure all the
application’s components work together.

Testing the UI and member data exchange is part of

this. Staging servers, which are exact replicas of
 production environments, are where integration
tests are usually conducted.

System Testing: It is carried out following

integration testing. This entails testing the
back-end infrastructure, database, and user
interface of the program.

Conclusion
This is all about Pega platform. We hope this Pega
tutorial will be helpful to you as you start learning it.
Gain expertise with hands-on exposure in our Pega
training in Chennai.

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