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Helix Upright Operator Manual AM-0257

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100% found this document useful (2 votes)

1K views134 pages

Helix Upright Operator Manual AM-0257

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alejandro.gabriel.santamaria

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USA HelixTM Upright

Operator Manual
Proprietary Copyright Notice
Copyright in this manual is owned by Aristocrat Technologies Pty Ltd and is protected by
Australian and International intellectual property laws.

Aristocrat Technologies Pty Ltd only permits use and other actions in relation to this manual by
a person who:

is an authorized licensee of Aristocrat Technologies Pty Ltd;

is licensed by each relevant gaming authority to possess equipment to which this manual
relates; and

at the time of the use or action, is legitimately in possession of the Aristocrat Technologies
Australia Pty Ltd equipment to which this manual relates.

Aristocrat Technologies Pty Ltd does not permit use or other actions in relation to this manual
by any other person. If you have not obtained a license from Aristocrat Technologies Pty Ltd to
use this manual or the equipment to which it relates, you should contact your local Aristocrat
Technologies Pty Ltd office to secure such license.

To the extent permitted by law Aristocrat Technologies Pty Ltd prohibits any copying, alteration,
modification, decompilation, or other tampering, adaptation, translation, sale, lease, or other
commercial exploitation of this manual or any part of it, or any removal, defacement, or
replacement of any registered trademarks of Aristocrat Technologies Pty Ltd which may appear
in this manual, software, or on the machinery in which it is embodied. In particular, to the extent
permitted by law, Aristocrat Technologies Pty Ltd prohibits any distribution of this manual to, or
access to this manual by, any person other than your employees and contractors who are bona
fide engaged in the operation of the equipment to which this manual relates.
Open Source Software
In some instances, Aristocrat Technologies Pty Ltd uses Open Source Software that is
distributed, without limitation, under any one or more of the following licenses: GNU GPL or
BSD. In such instances, the following language shall also apply:

Copyright © 2014, Aristocrat Technologies Australia Pty Ltd.

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:

redistributions of source code must retain the above copyright notice, this list of conditions and
the following disclaimer;

redistributions in binary form must reproduce the above copyright notice, this list of conditions
and the following disclaimer in the documentation and/or other materials provided with the
distribution.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS

“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Trademarks
Aristocrat and Aristocrat game names and Aristocrat products mentioned in this manual are
trademarks or registered trademarks of Aristocrat Technologies Australia Pty Ltd.
Record of Amendments USA Helix™ Upright Operator Manual

Record of Amendments
Rev. Date Description By
01 Apr 2014 Original issue for submission. KP
02 Jul 2014 Original issue. KP

This document contains confidential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorized parties.
© 2014 Aristocrat Technologies Australia Pty Ltd. All rights reserved.

31 July 2014 AM-0257-02 4

Contents USA Helix™ Upright Operator Manual

Contents

Table of Contents

Introduction..........................................................................................................10

General Description............................................................................................12
Physical Description................................................................................................................12

Functional Description............................................................................................................16
Specifications...........................................................................................................................17

Machine Modes....................................................................................................19
Modes of Operation .................................................................................................................19

Play Mode..................................................................................................................................19
Player Operation...................................................................................................................................22

Main LCD Screen..................................................................................................................................23

Sounds and Tunes................................................................................................................................23

Playbuttons...........................................................................................................................................23

EGM Self-Monitoring.............................................................................................................................23

Light Tower............................................................................................................................................25

Electromechanical Meters.....................................................................................................................26

Electronic Meters .................................................................................................................................27

Operator Mode Menu...............................................................................................................28

Machine Identification...........................................................................................................................28

Operator Setup/Selections....................................................................................................................29

Accounting Information.........................................................................................................................45

Diagnostics Information Menu...............................................................................................................59

Test/Diagnostics Mode Menu................................................................................................................75

Miscellaneous Menu.............................................................................................................................88

Current Lockup......................................................................................................................................99

31 July 2014 AM-0257-02 5

Contents USA Helix™ Upright Operator Manual

Day to Day Operations......................................................................................100

Overview.................................................................................................................................100

Cabinet....................................................................................................................................100
Opening and Closing Doors................................................................................................................101

Switching the EGM On or Off..............................................................................................................102

Stacker Clearance (optional) ................................................................................................102

Loading Ticket Printers (optional)........................................................................................103

Reading Electromechanical Meters (optional)....................................................................104
Cancelling Credit....................................................................................................................104
Resolving Disputed Win Claims...........................................................................................105
Performance and Audit Calculations....................................................................................106

Care and General Maintenance........................................................................107

Overview.................................................................................................................................107

Cabinet....................................................................................................................................107
AC Power Cord.......................................................................................................................107
Bill Acceptor...........................................................................................................................108
Maintenance........................................................................................................................................108

Removal and Replacement Procedures.............................................................................................109

Cleaning.............................................................................................................................................. 110

Ticket Printer.......................................................................................................................... 111

Removal and Replacement Procedure............................................................................................... 111

Loading Ticket Printers (optional)........................................................................................112

Self-Test Ticket.................................................................................................................................... 113

Maintenance............................................................................................................................113
Checking the Printer Function............................................................................................................. 113

Removing Excess Dust....................................................................................................................... 114

General Cleaning................................................................................................................................ 114

Cleaning the Print Head...................................................................................................................... 114

Troubleshooting.................................................................................................................................. 114

Paper Quality...................................................................................................................................... 115

Touch Screen..........................................................................................................................115

31 July 2014 AM-0257-02 6

Contents USA Helix™ Upright Operator Manual

Machine Conditions and Messages.................................................................116

Machine Alerts........................................................................................................................116

Message Displays and Conditions.......................................................................................117

Cabinet 117

Power 119

Coin Handling (optional)......................................................................................................................120

Hopper (optional)................................................................................................................................121

Bill Acceptor (optional)........................................................................................................................122

Printer (optional)..................................................................................................................................123

LCD Screens.......................................................................................................................................124

Electronic Meters................................................................................................................................125

Glossary.............................................................................................................126

Index...................................................................................................................131

31 July 2014 AM-0257-02 7

Contents USA Helix™ Upright Operator Manual

List of Figures
Figure 1 - Typical EGM Casino Top................................................................................................................... 13

Figure 2 - Internal View of Typical EGM with Upper Door Open....................................................................... 14

Figure 3 - Typical EGM Functional Diagram...................................................................................................... 16

Figure 4 - Basic Game Operation in Play Mode................................................................................................ 20

Figure 5 - Format of Game Display................................................................................................................... 21

Figure 6 - Cabinet Door and Lock Location..................................................................................................... 100

Figure 7 - Self-Test Ticket.................................................................................................................................113

31 July 2014 AM-0257-02 8

Contents USA Helix™ Upright Operator Manual

List of Tables
Table 1 - EGM Modules..................................................................................................................................... 12

Table 2 - EGM Key Types.................................................................................................................................. 15

Table 3 - Physical Characteristics..................................................................................................................... 17

Table 4 - Supply Voltage Requirements............................................................................................................ 17

Table 5 - Power Requirements with Dual LCD Screen Configuration............................................................... 17

Table 6 - Auxiliary Power................................................................................................................................... 18

Table 7 - Environment....................................................................................................................................... 18

Table 8 - Two-Tier Light Tower........................................................................................................................... 25

Table 9 - Light Tower Tiers - Switch Settings..................................................................................................... 26

Table 10 - Log Sizes.......................................................................................................................................... 59

Table 11 - Details of Tests.................................................................................................................................. 78

Table 12 - Conditions and Messages - Lamps and LEDs ...............................................................................117

Table 13 - Conditions and Messages - Sound..................................................................................................118

Table 14 - Conditions and Messages - Power..................................................................................................119

Table 15 - Conditions and Messages - Coin Handling.................................................................................... 120

Table 16 - Conditions and Messages - Hopper............................................................................................... 121

Table 17 - Conditions and Messages - Bill Acceptor....................................................................................... 122

Table 18 - Conditions and Messages - Printer................................................................................................ 123

Table 19 - Conditions and Messages - Main LCD Screen............................................................................... 124

Table 20 - Conditions and Messages - Topbox LCD Screen........................................................................... 125

Table 21 - Conditions and Messages - Electronic Audit Meters...................................................................... 125

31 July 2014 AM-0257-02 9

Introduction USA Helix™ Upright Operator Manual

Introduction

Introduction
The purpose of this document is to provide information about the features of the Aristocrat
electronic gaming machine (EGM).

Tips for Using this Document

Steps for individual tasks within a procedure are numbered for your reference and should be
followed in the order presented.

Menu items and playbutton names appear in bold Arial font.

For example: On the File menu, click Exit.
Screen messages appear in monospaced Courier New font.
For example: The Cancel Credit Call Attendant message displays.

Special Symbols
Warnings, Cautions, and Notes appear throughout this manual. They are designated as shown
below:

WARNING
Indicates an operating procedure or maintenance practice which, if not correctly
followed, could result in personal injury or loss of life.

CAUTION
Indicates an operating procedure or maintenance practice which, if not strictly
observed, could result in damage to or destruction of the equipment, or corruption
of the data.

NOTE
Indicates an operating procedure, maintenance practice or condition which requires
highlighting.

Support Contact
For technical assistance please contact your local service organization.

31 July 2014 AM-0257-02 10

Introduction USA Helix™ Upright Operator Manual

Additional Information
Additional information is available in the following documents.

Operator Manual

The operator manual is mainly aimed at club staff, particularly floor personnel.

Gives a general overview of the hardware and software.

Provides procedures for day to day operations and general maintenance.

Service Manual

The service manual is mainly aimed at technicians. It covers areas of machine servicing and
maintenance that must be carried out by licensed technicians.

Gives a general overview of the hardware and software.

Provides instructions for installation and fault finding.

Parts Catalogue

The parts catalogue is aimed at operators and service technicians.

Shows illustrations of each of the components of the EGM.

Links each illustration with part numbers.

Important Safety Information

This document contains important information about the use of the equipment and hazards
involved in owning and operating the equipment to which it relates. The equipment can be very
hazardous if used other than in accordance with this document.

If you do not follow the directions in this manual and on warning labels you increase the risk of
the following things occurring:

Serious personal injury, including electrocution and amputation. Unless you are a trained
technician, tampering with the EGM can kill you.
Serious damage to the equipment.
Serious damage to other equipment.
Serious damage to the premises housing the equipment.
Rendering the warranty void.

You must read this document before using the equipment or opening any part of the equipment.
Ensure your staff do too.

The equipment itself is marked with important warning labels detailing dangers.

Check for warning labels whenever opening any part of the equipment.
Read and comply with all warning labels you see when operating or opening the
equipment.
Under no circumstances remove or alter any warning label.

31 July 2014 AM-0257-02 11

General Description USA Helix™ Upright Operator Manual

General Description

Physical Description
Aristocrat™ electronic gaming machines (EGMs) are assembled from various modules. The
following table identifies and describes the various EGM modules.

Table 1 - EGM Modules

EGM Module Description

Cabinet The cabinet is the outer enclosure that houses the EGM
components.
LCD screen The main LCD screen is the primary display for game operation
and status.
The topbox can be configured with an additional LCD screen to
provide additional game and jackpot display
Touch screen (optional) The touch screen on the main LCD screen allows game play by
touching the screen.
Carrier board The carrier board interfaces with the EGM components. It
houses the central processor and other logic components.
Backplane board The backplane board connects the carrier board to the EGM
components. The section of the backplane board that interfaces
with the carrier board is located at the back of the logic cage.
Logic cage The logic cage is a secure enclosure that houses the carrier
board assembly.
Power supply unit (PSU) The power supply unit converts AC mains input voltage into
low voltage DC power directed to the EGM components via the
backplane board.
Bill acceptor (optional) The bill acceptor validates inserted bills and tickets. Validated
bills and tickets are stored in the stacker.
Player marketing module The player marketing module interfaces with a venue network
(PMM) (optional) system that records player transactions and sends messages to
individual players.
Electromechanical meters Electromechanical meters are used to record accounting data in
(optional) a physical format.
Ticket printer (optional) The ticket printer provides players with redeemable tickets.
Communications interface The communications interface links the EGM to networks and
(optional) other equipment.
Light tower (optional) The light tower provides additional customer service and
security.

31 July 2014 AM-0257-02 12

General Description USA Helix™ Upright Operator Manual

Figure 1 - Typical EGM Casino Top

11
12

10 13

9 15

8 16

17
7
6
18
5 19
4 20
3
2
1
G03469

22 21
Legend
1 Coin Tray (optional) 9 Main LCD Screen 17 Woofer
2 Belly Door 10 Upper LCD Screen 18 Bank Note Entry
3 Electromechanical 11 Light Tower 19 Main Door Release
Meters (optional) Latch
4 Audit/Meter and Reset 12 Upper Speakers (2 off) 20 Main Door Locks
Key Switches
5 Bolster 13 Top Door 21 Belly Door Lock
6 Playbuttons 14 Cabinet 22 Belly Door Release
7 Ticket Exit (optional) 15 PMM (optional)
8 Lower Speaker 16 Lower Speaker

31 July 2014 AM-0257-02 13

General Description USA Helix™ Upright Operator Manual

Figure 2 - Internal View of Typical EGM with Upper Door Open

5
3
6
2
7
1

G03561

Legend
1 Top Door Latch 4 Gas Strut 7 Woofer
2 Cherry Switch 5 Top Door Latch
3 Gas Strut 6 Top Door Latch

31 July 2014 AM-0257-02 14

General Description USA Helix™ Upright Operator Manual

The EGM requires keys for the following locks and switches to maintain effective security and
correct operation. A key can only be removed from its lock/key switch when returned to the
locked position. Key and lock types can vary between markets.

Table 2 - EGM Key Types

Name Function Type

Meter/Audit Key Allows access to the Operator Mode Menu (refer
Switch to Machine Modes). To access the Operator
Mode Menu, insert the meter/audit key and turn it
clockwise. G03507

Allows viewing of the electromechanical meters

(optional). To view the meters, insert the key and
turn it counterclockwise.
Reset Key Enables the operator to reset the EGM after a
Switch (optional) handpay (refer to Machine Modes). Insert the
reset key and turn it clockwise and back again.
G03507

Main Door Lock Allows the operator to open the main door. Insert
the key and turn it clockwise. KEY
_002

Belly Door Lock Provides security for the EGM belly door (along
with the belly door switch). To open the door, KEY
_002
insert the key and turn it clockwise.

Logic Cage Allows the operator access to the logic cage.

Lock (optional) Insert the key and turn it clockwise. KEY
_002

Stacker Door Allows the operator access to remove the

Lock(s) stacker. When two locks are configured, one KEY
_002
(optional) key turns clockwise and the other key turns
counterclockwise to open.

31 July 2014 AM-0257-02 15

General Description USA Helix™ Upright Operator Manual

Functional Description
All processing by the EGM is done by the carrier board. The carrier board houses the central
processor and the software required for game generation and video graphics. All data and
control signals to and from the carrier board are distributed by the backplane board.

The backplane board also distributes regulated low-voltage power from the power supply unit.

Figure 3 - Typical EGM Functional Diagram

00000000
Upper Main Playbuttons Electromech.
LCD Screen Speakers LCD Screen and LEDs Printer Meters Light Tower

Touchscreen Signal

Light Tower Signal

Playbutton Signal

Meter Increment
Playbutton LED
Sound Signal
Video Signal

Video Signal

Serial Data
Serial Data
Carrier Board Signal Backplane Board
Audit and Control Interface
Communication Signal

Denomination Signal
Audit Information

Protocol Signal

Bank Note
and/or Ticket
Communications Acceptor
Interface Display and
Indicators
I/O

Network Processor/
Subsidiary Equipment
Network Communications
G03484

Some peripherals and modules are not configured in some jurisdictions and external network
communications modules will vary depending on EGM configuration.

31 July 2014 AM-0257-02 16

General Description USA Helix™ Upright Operator Manual

Specifications
Table 3 - Physical Characteristics

Dimensions
Height of cabinet with casino top 50.71” (1288mm)
Width at back of cabinet 23.62” (600mm)
Width including trims 25.20” (640mm)
Depth (at base) 18.54” (471mm)
Minimum recommended console width 27.99” (711mm)
Weight
With casino topbox and bill acceptor (approximate) 232lb (105kg)
Combustible weight

The power supply and monitor are capable of accepting different AC mains voltages.

Table 4 - Supply Voltage Requirements

Mains Input Voltage

Minimum 100V AC
Maximum 240V AC
Frequency 50Hz/60Hz

Typical power consumption values are dependent on actual EGM configuration. The values in
the following table are given for EGMs with high range options.

Table 5 - Power Requirements with Dual LCD Screen Configuration

Mains Input Current 115V AC 240V AC

EGM Typical 1.65A 0.8A
Power Consumption at Nominal Voltage 115V AC 240V AC
EGM Typical (real power) 190W 190W
Typical Heat Load 650BTU/hr 650BTU/hr

31 July 2014 AM-0257-02 17

General Description USA Helix™ Upright Operator Manual

Table 6 - Auxiliary Power

Maximum Load Current 115V AC 240V AC

Auxiliary Power Outlet (main switch controlled) 1A 1A
Auxiliary Power Outlet (independently switched) 1A 1A
Power Consumption at Nominal Voltage 115V AC 240V AC
EGM Maximum (excluding auxiliary loads) Maximum allowed Maximum allowed
by PSU by PSU
Power Factor 115V AC 240V AC
>50% load, typical 0.95 0.95

Table 7 - Environment

Operating Storage
Minimum Temperature 50°F (10°C) -4°F (-20°C)
Maximum Temperature 104°F (40°C) 140°F (60°C)
Relative Humidity 0 - 85% non-condensing 0 - 95% non-condensing

31 July 2014 AM-0257-02 18

Machine Modes USA Helix™ Upright Operator Manual

Machine Modes

Modes of Operation
The electronic gaming machine (EGM) operates in two modes:

Play mode permits game play while the main door is closed and locked, the meter/audit
key is in the neutral position, and there are no fault or lockup conditions.
Audit mode allows the operator to configure the EGM, view audit information, perform
EGM tests and reset EGM faults. To access this mode, set the meter/audit key to the audit
position.

Play Mode
In play mode the EGM:

Permits game play.

Displays graphics for player operation.
Operates security and audit features.
Monitors and records game play.
Runs self-checking/testing.
Displays guidance for players, operators, and technicians.

Depending on how the EGM is configured, credits can be registered by:

Inserting bills or tickets.

Using a cashless system.

In a cashless system, credits are transferred to and from the EGM by either a computer link or
smart card. The EGM has security features to ensure that only valid currency is accepted.

The player determines how many credits to wager by pressing one of the Bet playbuttons. The
bet meter on the screen shows the credits wagered.

The player starts a game by pressing one of the active playbuttons. The EGM runs the game
sequence and displays the outcome on the screen.

The EGM is equipped with electronic audit meters that continuously monitor and record credit
movement and EGM activity. This information is used for audit calculations and security
purposes. Electromechanical meters can also be configured.

If the EGM detects an abnormal condition, it alerts the operator by automatically entering
lockup. In lockup, game play is disabled to prevent any further player interaction. Lockup
information is displayed in the game message area.

31 July 2014 AM-0257-02 19

Machine Modes USA Helix™ Upright Operator Manual

Figure 4 - Basic Game Operation in Play Mode

AUDIT
BEGIN DATA

PLAY
Communications
Central Processor Interface

PLAYER INSERTS CREDITS

AUDIT DATA
Bills, Coupons
Member Card
and Vouchers

REJECT ACCEPT

Invalid Currency Machine Checks Machine

Returned to Player Currency Validity Registers Credits
ADD WIN
YES

COLLECT

Win Credits Credits are Paid

to be Added to Player

PLAY
YES
WIN

NO WIN NO GAME
END
Machine Displays Remaining
Game Outcome Credit
VIWSGAME_001

31 July 2014 AM-0257-02 20

Machine Modes USA Helix™ Upright Operator Manual

The following figure shows the format of a game display. The symbols on the screen will vary
depending on game.

Figure 5 - Format of Game Display

Player Information
area containing
-Game comments
-Game feature information
-Player instructions
-Lockup message

VIWSGAME_002

The credit, bet, and win game meters show the number of credits applicable at the current
stage of the game. Comments appear in four message lines to guide players and operators
as the game progresses. The currency denomination icon can appear in either the top right or
bottom right corners of the screen. EGM conditions, including security alerts, are also displayed
in a message area. Examples of messages are:

Game comments That’s A Winner

Good Luck
Well Done
Feature information Four Free Spins Remaining
Player instructions Game Over Play Now
1 Credit Per Line
Lockup Message Door Open Belly Panel
Door Open Main

For lockup messages, refer to the Operator Mode Menu - Current Lockup section.

In play mode, the EGM operates with full security features. For example, the EGM monitors
operations and alerts operators if malfunction or tampering occurs. Electronic meters and
electromechanical meters (optional) record details of game play and EGM operations in play
mode.

31 July 2014 AM-0257-02 21

Machine Modes USA Helix™ Upright Operator Manual

Besides being able to alter EGM controls to suit house preferences, the EGM provides menu
controls for setting important game and player preferences, which can include:

Game percentage.
Base credit value (a game credit) and acceptable bill denominations.
Links to house and stand-alone progressives in various levels (optional).
Game gamble option.
Volume settings for sounds and tunes.

Refer to the Operator Mode Menu - Operator Setup/Selections Menu section.

NOTE
Jurisdictional requirements must be followed when configuring games.

Player Operation
When the EGM is switched on and the main door is closed and locked, the EGM automatically
initiates a self-test. If no faults are detected, game play can begin.

Credits are added to the EGM through the bill acceptor and the credit meter on the main LCD
screen increments and the midtrim playbuttons become active and flash. The player can add
more credits or press one of the playbuttons to play the game.

The player selects the number of credits to bet. The number of bets selected is shown on the
bet meter on the main LCD screen.

To begin game play, the player pushes the Play button. The line combinations are evaluated at
the end of each game played. If a result is a winning combination, a win tune is played and the
main LCD screen shows the number of credits won in the win meter.

Some games incorporate a win-gamble feature that provides players with the chance to
multiply their win amount. This feature is initiated by pressing the Gamble playbutton. The
gamble feature can be selected a maximum of five times per game. If players do not wish to
gamble their win, they can press the Take Win playbutton, which adds the credits won to the
credit meter.

When a player presses the Collect playbutton and the value of the EGM credits is greater than
the configured pay out limit, the Cancel Credit procedure is used to handpay the amount:

The message Cancel Credit Call Attendant displays along with the value of
credits to be paid out.
The attendant handpays the value of the credits and then resets the EGM using the reset
key.
The message Credits paid out $99.99 displays on the screen.
The Cancel Credit electronic meters and electromechanical meters record the number of
credits paid out.
The game credit on the screen and the Credit electronic meters and electromechanical
meters (optional) are reset to zero.

31 July 2014 AM-0257-02 22

Machine Modes USA Helix™ Upright Operator Manual

If a printer is configured, the player presses the Collect playbutton and the value of game
credits is greater than the configured limit or the EGM is not configured to pay out, the printer
prints a ticket. The game credit on the screen and the Credit electronic meter are reset to zero.

Pressing the Reserve playbutton (optional) displays the message Machine Reserved on
the screen. This allows players to reserve an EGM for a short period. Pressing the Service
playbutton (optional) lights a tier in the light tower to catch the attention of floor attendants.

Main LCD Screen

The main LCD screen provides high-resolution graphics, displays game illustrations,
animations, player messages, operator menus, and informational displays.

Game-relevant information take up most of the screen area. The area at the top of the screen
displays credit, bet and win information. Between these two areas is the top message display
area. The main LCD screen is configured with a touch screen that enables games to be played
or options to be changed by touching areas of the screen.

Sounds and Tunes

Sounds and tunes are used in combination with graphics and animation to increase game
appeal.

Sounds are played to signify different EGM conditions, such as alarm, reel spin/stop, win, lose,
double-up win, and jackpot bell. Each game has its own sounds and tunes. The volume of the
sound system can be adjusted in the Sound System Setup Menu.

A generic attract mode tune lasting approximately five seconds accompanies the attract mode
display, if enabled. It repeats at intervals specified in Operator Setup/Selections > Attract
Mode Setup. Attract mode ends when the EGM becomes active.

Playbuttons
Playbutton layouts vary in different jurisdictions and for different games. Each playbutton has
an LED inside it that can either be lit, unlit, flashing, or flashing at double speed, depending on
the game situation and the machine mode.

For more information about the playbutton configuration refer to the Operator Mode Menu -
Test/Diagnostic Modes section.

EGM Self-Monitoring
The EGM monitors conditions as it operates. If faults or other unusual conditions are detected,
the EGM enters lockup and increments the appropriate meters.

Self-test
When the EGM is switched on, it automatically initiates a self-test that continues in the
background as long as the EGM is in play mode. During the self-test, the EGM checks
the electronic meter data held in computer memory and carries out audit calculations

31 July 2014 AM-0257-02 23

Machine Modes USA Helix™ Upright Operator Manual

using essential meter counts. The self-audit calculation formula varies depending on EGM
configuration and jurisdiction.

The memory holds up to three copies of the electronic meter data. If the data in one meter
set does not match that in the other two sets, the data of the two identical sets overwrites the
incorrect set. If all three sets do not match each other, EGM lockup occurs. Reset the memory
to clear the condition.

Bill Acceptor
The bill acceptor consists of an optical scanning unit and a stacker contained in a high-security
housing. The scanning unit achieves a high percentage of acceptances. A second-level
scanning option can be initiated for high-denomination bills.

During operation, the acceptor registers acceptances and rejections. Bills accepted increment
the Cash In electronic meter and electromechanical meter (optional). Detailed information
is recorded in the Bill Acceptor meters, which can be accessed from Operator Mode >
Accounting Information. These meters record the value and quantity of each bill accepted. A
record is also kept of the last five bills accepted.

The EGM monitors bill acceptor operation and registers unusual conditions and faults by
incrementing the diagnostic meters, displaying messages and locking up. The lockups and
video messages are Bill Acceptor Error and Bill Acceptor Out Of Service.
If the stacker door is open, the alarm sounds and the message Bill Stacker Removed
displays.

A lockup occurs if the stacker becomes full. The lockup description and video message is Bill
Stacker Full.

The Game Machine Options display enables the bill acceptor to be configured on or off and to
recognize specific bill denominations.

Door Security
A series of mechanical and optical switches can be used to monitor door access. All of the
mechanical security switches are battery-backed to enable door access to be detected even
when the EGM is not powered.

If a door configured with a security switch is opened while the EGM is powered:

A Door Open message displays on the screen, specifying which door is open. (A Door
Mismatch message refers to an EGM fault in which the mechanical and the optical door
security switches are not operating correctly).
The alarm sound plays.
The EGM locks up, suspending game play.
The appropriate Door Accesses diagnostic meter is increased by one.

Reset the condition by closing the appropriate door or by correcting faulty or poorly aligned
mechanical/optical door switches.

In some jurisdictions, the stacker door security switch function is not required. To meet this
jurisdictional standard, a loop-back plug is installed to simulate that the stacker door is always
closed.

31 July 2014 AM-0257-02 24

Machine Modes USA Helix™ Upright Operator Manual

Door Security During Power Off

All doors are monitored when power is off. When power is turned on, a series of messages
on the main LCD screen show which doors have been opened and closed. Typical messages
are Door Open - Main, Door Open - Belly Panel and Security Cage Closed -
Main Board. The events are included in EGM logs and time stamped to power-on time. For
more information, refer to the Diagnostic Information section.

Light Tower
A multi-level light tower can be configured on top of the EGM to provide an additional level
of customer service, security, and house control. The tower has two tiers of different colored
lights. The colors and functionality of the light tower are determined by individual market
requirements. The typical functions of a two-tier light tower are described in the following table.

Two-Tier Light Tower

Typical light tower functions are as follows.

Table 8 - Two-Tier Light Tower

Condition Door Closed Door Open

Top Light Bottom Light Top Light Bottom Light
Idle Off Off Off Fast flash
Service On Off On Fast flash
Fault Slow flash Off Slow flash Fast flash
Handpays Slow flash Slow flash Slow flash Fast flash

The light tower indicates one of four possible EGM states:

Idle state: the default state when no other state exists.

Service state: the player has pressed the Service playbutton to request service (change,
drinks, etc.) (if available).
Fault (Tilt) state: the EGM is in this state when one of the following conditions exist:
■■ A lockup fault condition (excluding Main Door Open and the Handpays state), such
as Logic Door Accesses or Bill Acceptor Error.
■■ A non-lockup fault condition, such as Bill Stacker Full or Printer Paper
Low.
The Handpays state exists when one of the following conditions exist:
■■ A Jackpot lockup.
■■ A Canceled Credit lockup.
■■ A Progressive Link Jackpot lockup.

NOTE
After the main door has been closed, the bottom tier light will remain lit (unless it is
otherwise flashing) until the start of the next game.

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Specifying Light Tower Tiers

A DIP switch is provided at the base of the light tower board to control the four sets of lights on
the light tower.

For two tier light towers, the top two sets and the bottom two sets of lights are combined.

Table 9 - Light Tower Tiers - Switch Settings

Switch Number No. of

1 2 3 4 5 6 Tiers
On Off Off Off Off Off 2
Off On Off Off Off Off 2
On On Off Off Off Off 2
Off Off On Off Off Off 2
On Off On Off Off Off 2
Off On On Off Off Off 2
On On On Off Off Off 2
Off Off Off On Off Off 2

Electromechanical Meters
The EGM can be configured with electromechanical meters. These meters form part of the
comprehensive security system by recording the results of EGM operations.

NOTE
An EGM configured with electromechanical meters will not function if they are not
connected.

Meter Operation
The electromechanical meters are located on the right side of the cabinet. The meters provide
a permanent and cumulative record of essential counts.

NOTE
On delivery of an EGM, these meters are not set to zero because of factory tests.
Record the initial meter values before using the game.

The meters cannot be reset and are cumulative for the life of the meter. Most of the meters
accumulate and display currency. Currency accumulations are accurate, although the meters
only display amounts in whole units. Stroke meters provide a numerical count.

To read the electromechanical meters, turn the meter/audit key counterclockwise to illuminate
the area and view the meters through the viewing window.

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Meter Security
Electromechanical meters are monitored for abnormal conditions, cage accesses, and meter
disconnection. When an abnormal condition is detected:

Game play is suspended

The alarm sound plays.
An appropriate lockup and operator message displays, selected from Meters Faulty,
Meters Cage Open or Meters Disconnected.
The appropriate electronic meter increments, selected from Meters Faulty, Meters
Cage Open or Meters Disconnected.

The condition is reset when the EGM condition is cleared, the lockup is removed and the door
is closed. Refer to the Operator Mode Menu - Current Lockup section.

Electronic Meters
Electronic meters record a variety of details relating to EGM operation, game play, and player
interaction, as well as a variety of statistical counts, security events, and past games. This
means there is a record kept of recent win and pay events.

When the EGM is switched on, it automatically initiates a self-test that continues in the
background as long as the EGM is in play mode. During the self-test, the EGM checks the
electronic meter data held in memory.

Some jurisdictions require electronic metering data to be stored in triplicate in three separate
battery-backed RAM chips. In the case of a meter malfunction in which meter sets do not
match, the EGM displays an error message and locks up.

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Operator Mode Menu

The Operator Mode Menu shows jurisdictional and accounting/management information
requirements, allows the EGM configuration to be changed and facilitate EGM testing and
fault finding. Enter the Operator Mode Menu by turning the meter/audit key to audit. Select the
desired options by following the on-screen guidance and pressing the appropriate playbuttons.

Instructions are given on each display to guide the operator through the menus and options
available. Any active lockups are indicated by a flashing message at the bottom of the screen.

NOTE
The displays and options covered in this section are typical. However, slight
variations can occur between markets.
The Operator Key - Turn off to exit message does not display if a
lockup is present.

Machine Identification
Machine Identification shows essential EGM information such as machine number, credit value,
percentage return and jackpot limit.

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Operator Setup/Selections
Operator Setup/Selections Menu allows the EGM options to be set to individual house
preferences. View and change the settings by pressing the appropriate playbuttons.

To access the display, turn the meter/audit key to audit and select Operator Setup/Selections
from the menu. Credits must be zero to change values.

NOTE
In some jurisdictions, only licensed technicians can use the Operator Setup/
Selections Menu. To access the menu, the security logic cage must be open and
the seal must be broken and then resealed.

Machine Options
Machine Options shows essential EGM information such as machine number, credit value,
percentage return, and jackpot limit.

NOTE
Approval from the jurisdictional authority is required before the items in the
Machine Options can be changed.
The logic door must be open to save changes to machine options.

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Game Machine Options

Game Machine Options allows the operator to control and change some aspects of EGM
operation. Options are selected and changed by following the on-screen guidance and pressing
the appropriate playbuttons. The EGM options are stored in the CompactFlash card connected
to the carrier board.

If the Worldbase is being configured to operate a Paltronics Mystery link change the
Machine ID to a ‘GMID’ which is configured on the PAL Config EPROM.

Credit Limit Configuration

Credit Limit Configuration allows the venue to specify the amount above which winnings need
to be hand paid by an attendant.

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Hopper Refill
Hopper Refill is not used in a coinless EGM

Denominations Options
Denominations Options shows the denominations that are available.

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EFT/AFT/Bonus Options
EFT/AFT/Bonus Options allows the venue to enable or disable cashless transfers and specify
limits for them.

If the Worldbase is being configured to operate a Paltronics Mystery link change the
Bonus Transfer Mode to ‘Enabled’.

Bill/Voucher (Ticket) Options

Bill/Voucher (Ticket) Options allows the venue to list acceptable notes and specify validation
settings for tickets.

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Device Driver Options

Device Driver Options allows the peripherals in the EGM to be specified.

Jurisdictional Settings
Jurisdictional Settings shows a detailed list of the configurations and settings required by the
jurisdictional authority that have been selected in the SetChip procedure and initiated from the
audit mode menus.

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Progressive Level Setup

Progressive Level Setup allows the operator to set each winning combination to correspond to
a link progressive jackpot, if enabled.

If the Worldbase is being configured to operate a Paltronics Mystery link change the
Protocol Selected to ‘DACOM Controlled’.

Location Name Setup

Location Name Setup allows the operator to enter the name of the venue. This name is
displayed in the Machine Identification and on printed tickets.

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Real Time Clock Setup

Real Time Clock Setup allows the date and time to be set.

Sound System Setup

Sound System Setup allows the operator to change the volume setting of the EGM and to hear
the sound effects used by the EGM.

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Attract Mode Setup

Attract Mode Setup allows the attract mode options to be set. The attract mode occurs when
the EGM has been idle for a specified time. It displays graphics and plays music to attract
players.

Bet/Line Variation Settings

Bet/Line Variation Settings allows the setup of maximum bet limits, play lines and other
settings.

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SPC Configuration
SPC Configuration shows information and settings for the serial protocol converter (SPC).

Community
Community enables the connection of a group or community of EGMs to a Vertex™ jackpot
controller.

Community Setup
Community Setup enables the setting of the Community ID. The ID on the EGM must match
that on the Vertex jackpot controller.

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Community Abort
Community Abort allows a faulty EGM (which has been put offline) to be replaced with a virtual
EGM so community gaming can continue until the faulty EGM is fixed.

G2S Configuration
The G2S Configuration displays allows the operator to configure the G2S (Game to System)
protocol which allows the EGM to communicate with back office management systems.

Host Setup
The Host Setup display enables the network address of the head system to be specified.

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Descriptor Setup
The Descriptor Setup display lists the available communication classes and their details for the
G2S protocol.

Communications Setup
The Communications Setup display provides information on the communications setup of the
EGM.

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SCEP Setup
The SCEP (Simple Certificate Enrollment Protocol) Setup display enables certificates to be
requested and obtained from a remote server.

OCSP Setup
The OCSP (Online Certificate Status Protocol) Setup display enables the status of a certificate
to be determined.

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Cabinet Profile
The Cabinet Profile display allows the G2S options for a cabinet to be set. The options can be
set from a remote G2S host or via the EGM audit screens.

Cabinet Limits
The Cabinet Limits display shows the G2S cabinet limits. The options can be set from a remote
G2S host or via the EGM audit screens.

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ID Reader Options
The ID Reader Options display shows the ID Reader options that are set remotely from a G2S
host.

ID Reader Messages
The ID Reader Messages display shows the messages listed in the ID Reader profile. The
options can be set from a remote G2S host or via the EGM audit screens.

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Player Options
The Player Options display is used to track player action and incentive points allocated to the
player.

Player Messages
The Player Messages display shows the messages listed in the Player profile. The options can
be set from a remote G2S host or via the EGM audit screens.

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Bonus Awards Enabled

The Bonus Awards Enabled display shows the G2S bonus pay methods supported by the
EGM.

Progressive
The Progressive display provides details of the last jackpot won.

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Accounting Information
Accounting Information and options provide information for government authorities and
additional financial and statistical details. This includes periodic performance details, game
replays and game statistics.

Current Credits
Current Credit shows the types of credits currently available. The meters can be reset via the
Operator Mode Menu > Miscellaneous Menu.

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Multi-Game Accounting
Multi-Game Accounting shows play statistics on installed games.

Multi-Denomination Accounting
Multi-Denomination Accounting shows information on denomination values used in the EGM.

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Cash Information
Cash Information shows statistics on the number of bill/ticket transactions and provides a
record of the number of bills of each denomination received and the total value of bills/tickets
received.

Bill Acceptor Meters

Bill Acceptor Meters shows financial counts of EGM activity. Items include total and periodic
value, amounts inserted and rejected, and the last five bills received in the bill acceptor.

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Voucher (Ticket) In Meters

Voucher (Ticket) In Meters shows information about tickets inserted in the bill acceptor,
including ticket type, value, cashable or non-cashable status, and the last five tickets received.

Voucher (Ticket) Out Meters

Voucher (Ticket) Out Meters shows information about tickets output by the EGM, including
ticket type, value, cashable or non-cashable status, winning amount within a range, and the last
five tickets printed.

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Last Ten Bills Received

Last Ten Bills Received shows information on the last ten bills received by the EGM.

Last Ten Vouchers (Tickets) In

Last Ten Vouchers (Tickets) In shows information on the last ten tickets received by the EGM.

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Last Ten Vouchers (Tickets) Out

Last Ten Vouchers (Tickets) Out shows information on the last ten tickets output by the EGM.

Replay of Previous Games

Replay of Previous Games shows details of previous games and allows replay of up to the last
nine games.

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Gamble Statistics
The gamble feature is not supported in the USA.

Current Meters
Current Meters shows the financial counts of EGM activity. Items include turnover, total wins,
and amounts inserted in the bill acceptor device. These meters cannot be reset.

Main 1
Main 1 shows information on the financial activity of the machine.

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Main 2
Main 2 shows information on the financial activity of the machine.

Other
Other shows information on other meter activity of the machine.

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JP Occurrence
JP Occurrence shows a list of the available jackpot levels and the hits for each.

JP Accumulated
JP Accumulated shows accumulated totals for each of the jackpots available.

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JP Wagered
JP Wagered shows information about the amount bet on each jackpot level.

Bonus Jackpots
Bonus Jackpots allows the venue to award a jackpot to a player. The venue can also instruct
the machine to multiply jackpot (MJT) wins.

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Periodic Meters
Periodic Meters contain the same information as the Current Meters but the values held relate
only to a period specified by venue management. The periodic meters can be reset by selecting
the appropriate option.

Main 1
Main 1 shows information on the financial activity of the machine.

Main 2
Main 2 shows information on the financial activity of the machine.

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Other
Other shows information on other meter activity of the machine.

JP Occurrence
JP Occurrence shows a list of the available jackpot levels and the hits for each.

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JP Accumulated
JP Accumulated shows accumulated totals for each of the jackpots available.

Feature Statistics
Feature Statistics varies with each game installed. It provides specific analysis of game play
and features for selected installed games.

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Game Statistics
Game Statistics shows statistics on games played and money won for each line and bet
combination.

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Diagnostics Information Menu

Diagnostic Information Menu shows security meter counts, logs, and extra information provided
for signature security checks.

Information is recorded in the logs whenever an event occurs. Events are listed in time order
until the log is filled. Later events continue to be recorded and the record of the earliest events
is deleted, so each log lists the latest series of events.

The sizes of the logs are given in the following table.

Table 10 - Log Sizes

Log Name Size (No. of Events)

Error Log 100
Panic Log 10
BACC Signature Log 100
Bill Acceptor Log 20
Ticket In Log 50
Ticket Out Log 80
EFT In Log 35
EFT Out Log 35
Bonus Out Log 35
Multiplier Log 35
Doors Log 100
Power Log 50
Printer Signature Log 20
General Log 1000
Combined Logs 1700
AFT Logs 100

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Security Meters
Security Meters shows information about door accesses, disconnections, and meter faults.

Error Log
Error Log shows the date, time, and type of the most recent error messages. The log holds
information on the last 100 errors.

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Panic Log
Panic Log shows information about critical errors from which the EGM cannot recover. The log
holds information on the last ten errors.

BACC Signature Log

BACC Signature Log shows security check information for the bill acceptor.

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Bill Acceptor Log

Bill Acceptor Log shows a record of events generated by the bill acceptor. Items include
cashbox removed and bill acceptor disconnected.

Voucher (Ticket) In Log

Voucher (Ticket) In Log shows ticket-in events.

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Voucher (Ticket) Out Log

Voucher (Ticket) Out Log shows ticket-out events.

G2S Voucher (Ticket) Log

G2S Voucher (Ticket) Log shows details of the tickets received by the EGM.

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EFT In Log
EFT In Log shows a record of the electronic funds transfers (EFT) that enter credits into the
EGM.

EFT Out Log

EFT Out Log shows a record of the electronic funds transfers (EFT) that are credits removed
from the EGM.

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Combined Bonus Log

Combined Bonus Log shows the bonus portion of all the jackpots available.

G2S Bonus Log

G2S Bonus Log shows the bonus portion of the G2S jackpots.

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Multiplier Log
Multiplier Log shows itemized multiplier events.

Doors Log
Doors Log shows a record of the door security driver and reports the status of every door in the
EGM. The opening or closing of any door is reported and logged.

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Power Log
Power Log shows a record of the number, times, and causes of power on/off.

Printer Signature Log

Printer Signature Log shows a record of printer events.

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General Log
General Log shows a record of general events, which include all events. The log holds
information on the last 1000 events.

Combined Logs
Combined Logs itemizes events from all logs in order of occurrence.

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AFT Logs
AFT Logs shows information about advanced funds transfers.

WAT Logs
WAT Logs shows the content of the G2S wagered account transfers (WAT) transactions log.

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Script Log
Script Log shows details of the most recent G2S download command. This log will be cleared
during a game install.

Package Log
Package Log shows details of the most recent G2S game package command. This log is
cleared following a RAM clear process.

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Software Change Log

Software Change provides information about software changes.

SmartCard Info
SmartCard Info provides information about the smart card.

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Display PSD Signature

Display PSD Signature shows algorithms which will create and check security check codes for
the system.

Media Display Content Log

Media Display Content Log shows the events between the media display content and the EGM,
if Service Window is supported.

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Scratch Syslog
Scratch Syslog shows the contents of the EGM scratch partition. This is used for diagnostic
purposes only.

G2S Comms Log

G2S Comms Log records G2S communications.

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ASD Information
ASD Information shows information related to the ASD (audit storage device) log for meter and
event information.

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Test/Diagnostics Mode Menu

Test/Diagnostic Mode Menu addresses the repair and maintenance tasks for the EGM. The
items on the Test/Diagnostics Mode Menu are designed to test various EGM components and
features. The Test/Diagnostics Mode Menu is accessed by opening the EGM main door, turning
the meter/audit key to audit and selecting Operator Mode Menu > Test/Diagnostic Mode
Menu. This mode can only be accessed when player credits are zero, the EGM main door is
open and no other lockups are active.

Lamp Test
Lamp Test allows the operator to test the playbutton lamps, animation lamps, and light tower
lamps. The state of individual lamps can be set to either on, off, flashing slowly, or flashing
quickly. The operator can then observe the lamps to verify correct operation.

Standard Lamp Test

Standard Lamp Test allows a standard lamp test.

The following figures are for EGMs with and without an LCD playbutton panel.

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Feature Topbox Lights Test

Feature Topbox Lights Test is not used in this configuration.

Bezel Lights Test

Bezel Lights test allows the operation of the bezel lights to be tested.

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Playbutton Test
Playbutton Test allows each playbutton to be tested. The activated playbutton flashes and the
screen cursor brightens on the playbutton name.

Coin Entry Test

Coin Entry Test is not used in a coinless EGM.

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Hopper Test
Hopper Test is not used in a coinless EGM.

Monitor Test
Monitor Test allows a range of tests to be conducted on the main LCD screen. The parameters
checked include picture alignment, distortion, and color purity. Inspect the display to decide
whether the results are acceptable.

The available tests are described in the following table.

Table 11 - Details of Tests

Test Description
Color Balance Test Tests the shading of primary colors to confirm the adjustment of
colors
Grey Scale Test Tests the color guns are equal in intensity
12.5% White Screen Test Displays a slightly lighter color than black
Basic Colors Test Displays four colored rectangles - red, green, blue, white
Red Color Purity Test Activates all red pixels
Green Color Purity Test Activates all green pixels
Blue Color Purity Test Activates all blue pixels
Black Color Purity Test Activates all black pixels
White Color Purity Test Activates all white pixels

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Color Balance Test

Color balance tests include primary color test screens, greyscale, white and black test screens.

Sound Effects Test

Sound Effects Test allows the operator to change the volume of the sound system and to listen
to the instruments and tunes in the game.

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Factory Test
Factory Test automatically conducts several tests simultaneously. Tests conducted include door
switch, main LCD screen, and sound system tests. The test continues until stopped by the
operator or until an error occurs.

Combination Test
Combination Test allows the selection a combination of symbols. This test is used to check the
graphics and sound output associated with any winning combination.

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Bill Acceptor Test

Bill Acceptor Test allows bills to be fed into the bill acceptor for acceptance testing. Accepted
bills display Validated in the appropriate denominational line.

Printer Test
Printer Test shows the connection status of the printer and highlights paper problems. This
shows if the printer is selected (as configured and installed) in the device driver options in the
Game Machine Options.

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Hyperlink Combination Test

Hyperlink Combination Test is only available when the Hyperlink is connected and online.

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Gamma Protocol
Gamma Protocol shows procedures relating to the point to point GAMMA A Link
communications protocol (ACP) used between an EGM and its machine communications
interface (MCI). Details are provided for GAMMA ACP configuration, devices (components of
the games and communications elements), and diagnostics.

Gamma Configuration
Gamma Configuration shows information on the configuration of the Gamma protocol.

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Gamma Devices
Gamma Devices shows information on the components of the games and communications
elements.

Gamma Diagnostics
Gamma Diagnostics shows information for use in resolving problems with the Gamma protocol.

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Network Diagnostics
Network Diagnostics shows read-only network information in two sub-menus.

Current Connections
Current Connections shows the network addresses, ports, and state of the network.

NTP Diagnostics
NTP Diagnostics shows the NTP server address and details, if connected to an NTP server.

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Edge Lighting Test

Edge Lighting Test is only available when the EGM has edge lighting and the game is
configured to use it.

Mechanical Reel Test

Mechanical Reel Test is only available when the EGM has mechanical reels and the game is
configured to use them.

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Reel Shutter Test

Reel Shutter Test is only available when the EGM has mechanical reels and the game is
configured to use them.

Reel LED Test

Reel LED Test is only available when the EGM has mechanical reels and the game is
configured to use them.

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Miscellaneous Menu
Miscellaneous Menu shows a range of operational features relating to the bill acceptor, periodic
meters, demonstrations, accounting printouts, cancel credit procedures and EGM status.

BACC CRC Seed Setup

BACC CRC Seed Setup allows the bill acceptor cyclic redundancy check (CRC) seed setup
meter to be reset. This should be done each time the stacker is emptied.

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Printer CRC Seed Setup

Printer CRC Seed Setup allows the operator to reset the printer cyclical redundancy check
(CRC) seed setup meter.

LCD Panel CRC Seed Setup

LCD Panel CRC Seed Setup allows the operator to reset the LCD panel cyclical redundancy
check (CRC) seed setup meter.

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Out of Service
Out of Service allows a floor attendant to place an EGM into or remove an EGM from out of
service mode as required.

Operator Initiated Cancel Credit

Operator Initiated Cancel Credit shows access to the cancel credit procedure.

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Operator Force Game End

Operator Force Game End allows the operator to end the game immediately and allow cashout.

Disable Secure Enhanced Validation

Disable Secure Enhanced Validation allows a CRC check to be carried out by an authorized
attendant at a suitable time (if allowed by jurisdiction).

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Touch Screen
Accurate calibration of the touch screen is particularly relevant when the prize awarded
depends upon the accurate registration of a player’s selection.

Selecting the Calibrate option enables the repositioning of the human touch point to the screen
recognition point. The menu enables both calibration and the testing of the new position.

Calibration must be performed on the following occasions:

Upon installing the EGM in the venue.

Upon converting the game to another touch screen game.
Upon adjusting the image height, width or position.
Upon repairing, replacing, or exchanging the LCD screens.

NOTE
Perform periodic recalibration.
Menu structure can vary.

Calibrate
Calibrate enables the operator to recalibrate the screen by repositioning the finger touch point
to the screen recognition point.

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Touch Screen Test

Touch Screen Test allows the operator to test the calibration of the screen.

Using your fingertip draw something on the screen. When finished press the Exit playbutton on
the lower right corner on the screen.

Enable/Disable Help Screen

Enable/Disable Help Screen allows the operator to turn the help screen on or off.

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Meter Window Error Recovery

Meter Window Error Recovery allows the operator to recover from a lockup of the EGM after a
suspicious internal condition has been detected.

Operator intervention requires a special smart card. Software will confirm that this special smart
card is present before allowing the lockup to be cleared.

System Memory Usage

System Memory Usage allows operators to check system memory usage.

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Time Graphs
Time Graphs graphs selected variables to verify stability and performance.

Card Reader CRC Seed Setup

Card Reader CRC Seed Setup allows the card reader cyclical redundancy check (CRC) seed
setup meter to be reset.

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ASD Manual Request

The ASD Manual Request creates a manual log entry in ASD log in on the ASD.

GAT Version Setup

GAT Version Setup is used to set up the version of GAT (game authentication terminal)
and is used to get authentication information from the EGM about components such as the
bootloader, LinuxOS, platform and games.

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Player Control Volume Enable

Player Control Volume Enable allows enabling or disabling

Edge Lighting Setup

Edge Lighting Setup menu configures the behaviour of the edge lighting during game play and
attract state.

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G2S Operator Authorization

G2S Operator Authorization allows authorization of changed game configuration, option
configuration or installation of downloadable games.

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Current Lockup
The EGM has an extensive system of self-monitoring and automatically enters fault mode when
abnormal conditions are detected.

In fault mode, the game message area displays guidance information and the EGM is disabled
to prevent any further player interaction. Enter the Current Active Lockups display by turning
the meter/audit key to audit and selecting Current Lockup from the Operator Mode menu.

Conditions requiring attention are shown in red, on the right side of the screen, under the Active
Lockups heading. Each lockup condition has an associated help screen outlining the procedure
for fixing the fault.

NOTE
Upon exiting audit mode, the operator is returned to the state immediately
preceding entering audit mode.
When in lockup state, the operator can exit audit mode with lockups active but will
be unable to play games.
This process is different from the previous software version, which did not allow the
operator to exit audit mode with lockups active.

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Day to Day Operations USA Helix™ Upright Operator Manual

Day to Day Operations

Overview
This section covers procedures used in day to day operations.

Cabinet
The cabinet is the outer enclosure that houses EGM components.

Figure 6 - Cabinet Door and Lock Location

2 4

5
1

G03472

7 6
Legend
1 Coin Tray 4 Main Door Release 7 Belly Door Lock
Latch
2 Mechanical Meters 5 Main Door Locks
(optional)
3 Top Door 6 Belly Door Lock

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Opening and Closing Doors

The doors allow access to components housed in the cabinet.

Belly Door
The belly door is hinged at the bottom.

To open the belly door:

1. Insert the belly door key and turn it clockwise.

2. Push the belly door release button.

3. Lower the door into the open position.

To close and lock the belly door:

1. Push the belly door closed.

2. Close the door by turning the door key counterclockwise.

3. Remove the key.

Main Door
The main door is hinged at the bottom.

To open the main door:

1. Insert the main door key(s) and turn clockwise.

2. Pull the release latch up.

3. Lower the door into the open position.

To close and lock the main door:

1. Push the main door closed until it latches.

2. Close the door by turning the keys counterclockwise.

3. Remove the keys.

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Switching the EGM On or Off

WARNING
To prevent electrical shock due to high voltages inside the cabinet, turn the EGM
off before touching any components housed in the cabinet unless otherwise
instructed.

To switch the EGM on or off:

1. Open the main door.

2. Switch the mains power switch on or off.

3. Close and lock the main door.

Stacker Clearance (optional)

The following section covers the procedure for clearing the stacker. The procedure for clearing
the stacker must be strictly controlled by house management.

To remove the stacker and clear bills:

1. Open the belly door.

2. Insert the stacker door key(s) into the lock(s) and turn clockwise. Pull the door down.

3. Grasp the stacker handle and withdraw the stacker from the EGM. The alarm sounds and
the message Stacker Removed Error is displayed.

4. Unlock the stacker to withdraw the bills. Each stacker can be numbered to assist
accounting and control operations.

Replacement is a reversal of the removal procedure.

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Loading Ticket Printers (optional)

The following section covers the procedure for loading tickets in printers.

To load tickets:

1. Open the main door. The EGM must be turned on to enable the automatic ticket loading
mechanism.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Place the ticket stack in the ticket tray as per the manufacturer’s instructions.

4. Feed the ticket into the ticket loading slot.

5. Release it once the motor engages and the printer grasps the ticket. The printer
automatically pulls through a ticket or two, leaving it set at the top of the next ticket.

6. Return the printer to its original position.

7. Close and lock the main door.

Unused tickets can be removed by using the ticket cover or the feed button.

To remove loaded tickets via the ticket cover:

1. Open main door and switch off the EGM.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Open the ticket cover.

4. Remove all tickets from the ticket path and check for any debris.

5. Load new tickets into the printer as per the manufacturer’s instructions.

6. Close the ticket cover.

7. Return the printer to its original position.

8. Switch the EGM back on, then close and lock the main door.

To remove loaded tickets using the paper feed button:

1. Open main door. The EGM must be turned on to enable the automatic ticket loading
mechanism.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Separate the ticket currently loaded from the ticket bundle.

4. Press the Paper Feed button to eject the loaded ticket.

5. Remove any remaining tickets from the tray.

6. Load new tickets into the printer as per the manufacturer’s instructions.

7. Close the ticket cover.

8. Return the printer to its original position.

9. Close and lock the main door.

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Reading Electromechanical Meters (optional)

The electromechanical meters are located on the right side of the cabinet.

To read the electromechanical meters:

1. Turn the meter/audit key to meter.

2. Read and record any necessary data.

3. Return the key to the original position and remove from the lock.

Cancelling Credit
When Collect is pressed, one of the following happens:

The coin handling system (optional) pays out the balance of credits in coins.
The ticket printer (optional) prints a ticket for the balance of credits to be redeemed with
the cashier or at another machine.
If the amount is above jurisdictional or venue limits, or a coin handling system or a ticket
printer is not configured, the EGM signals that a handpay is required. When a handpay
is required, the EGM locks up, a distinctive tune is played and the message Cancel
Credit is displayed on the screen.

To cancel credits:

1. Record the details on the screen.

2. Pay the player or direct the player to collect the credit amount from the cashier.

3. Reset the EGM and cancel the credits by turning the reset key on, then off.

NOTE
If the EGM credit amount does not equal whole currency units, the EGM pays
out what it can. The player can either play off the balance of credits or collect the
balance as a book payout.

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Resolving Disputed Win Claims

If a player claims a win not credited by the EGM, the following steps can be taken to resolve the
dispute.

NOTE
Verifying a player’s claim can require the attendance of venue management.

To verify game play:

1. Note and study the symbols on all lines the EGM currently displays, including credits and
lines bet.

2. Check if the player has bet the appropriate line.

3. Check the bet line against the paytable.

4. Check the current game display against the last game played information in the Replay of
Previous Game display (refer to the Machine Modes section).

5. Use the information available in the previous jurisdictional meters displays associated with
the Accounting Information menu (refer to the Machine Modes section).

It may become necessary to verify the accuracy of the touch screen. Disputes may be resolved
by carrying out a touch screen test where the accuracy can be verified and demonstrated (refer
to the Machine Modes section).

NOTE
If these steps do not resolve a disputed win claim, contact your service
organization.

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Performance and Audit Calculations

NOTE
Cash flow calculation formulas vary in different jurisdictions depending on the
electronic meters specified.

Accounting and security calculations are shown in the Operator Mode Menu > Accounting
Information displays. EGM auditing is carried out by analyzing the meter information and:

Hopper refill amount if a hopper is configured.

Cashbox clearances if a coin handling system is configured.
Stacker clearances if a bill acceptor is configured.
Handpay payout registers.

The actual number of credits won by the house can be calculated as follows:

HOUSE CREDITS = Turnover - Total Wins

The true win percentage can be calculated as follows:

House Credits x 100

TRUE WIN % =
Turnover

The periodic meters can be used to provide information that relates to a specific period of time.

The cash flow cycle is described by the following calculation (assuming existing credit is zero):

CASH FLOW CYCLE = (Coin In + Bills In + Cashless In + Total Wins) - (Coin Out + Cancel
Credit + Cashless Out + Turnover)

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Care and General Maintenance

Overview
Perform maintenance procedures regularly to keep the EGM in good operating condition.

WARNING
Due to high voltages inside the cabinet, turn the EGM off before touching
any components housed in the cabinet to prevent electrical shock unless
otherwise instructed.

CAUTION
The EGM is controlled by complex electronics. Unqualified personnel must not
interfere with the EGM components as damage can lead to expensive repairs,
component replacement, or voided warranty. Call the Aristocrat™ service
organization to perform all adjustments and repairs.

To perform general maintenance:

Clean the cabinet regularly.

Check that the AC power cord is in good condition.
Clean the bill acceptor regularly. Clear any jams promptly.
Clean the printer and print head regularly.
Check all locks and latches are functioning properly.
Clean the display screen(s) and associated parts regularly. Calibrate as necessary.

Cabinet
The exterior of the cabinet can be cleaned with a damp cloth using a mild detergent diluted with
water. Remove any residue with a clean, damp cloth. Do not allow any water to enter the EGM
or the electrical components housed in the cabinet. Do not use aggressive solvents or alkaline
cleaners.

AC Power Cord
The AC power cord connects the EGM to the mains power. If the power cord is damaged it
must be replaced by the manufacturer, its service agent, or a similarly qualified person.

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Bill Acceptor
The bill acceptor requires regular maintenance. Contact your service organization if a bill
acceptor malfunction occurs. The bill stacker must be removed to withdraw bills and tickets.
The bill acceptor transport must be removed to clear bill jams.

Maintenance
The following procedures are used to maintain the bill acceptor.

Clearing Bill Acceptor Jams

If a jam occurs, the bill acceptor assembly can usually clear itself within a short period as an
automatic process comes into effect. If the jam persists, a fault message displays and the EGM
locks up.

The scanning and transport channel of the bill acceptor passes items directly to the stacker.

NOTE
Remove the bill acceptor from the chassis to open the bill path. If the bill acceptor
is opened while in the chassis the connector board at the rear of the acceptor will
be damaged.

CAUTION
The bill acceptor is controlled by complex electronics. Unqualified personnel must
not interfere with the unit.
Ensure the power is turned off before any maintenance procedures are carried out
on the bill acceptor or stacker.

The scanning and transport channel of the bill acceptor passes items directly to the stacker.

To clear an item lodged within the scanning channel:

1. Remove the transport as previously described.

2. Open the transport and inspect the bill path.

3. Remove any obstructions found.

4. Reinstall the transport assembly as previously described.

To clear a bill acceptor jam:

1. Open the main door and switch off the EGM.

2. Press down and hold the lower latch bar located at the front of the transport.

3. Slide the assembly towards you and out of the frame.

4. Open the bill acceptor and remove the jammed bill from the unit.

5. Replace the bill acceptor. Ensure that all leads are correctly connected.

6. Switch on the EGM and close the door.

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Calibration
Recalibrate the bill acceptor sensors annually and following any cleaning or repair operations,
unless operating conditions dictate increased frequency. The calibration procedure varies
depending on the bill acceptor model installed. Refer to the manufacturer’s instructions.

Removal and Replacement Procedures

The following procedures are used to remove and replace bill acceptor components.

Stacker
To remove the stacker:

1. Open the belly door.

2. Unlock and open the stacker door.

3. Grab the strap on the stacker and pull firmly to release it.

4. Unlock and open the currency access door to remove bills and tickets. This is normally
done only in a secure facility. Each stacker can be numbered to assist accounting and
control operations.

5. Replace the stacker by pushing it into the frame until it locks into position.

6. Close and lock the stacker access door.

7. Close the belly door.

Transport Assembly/Bill Acceptor Module

To remove the transport assembly/bill acceptor module:

1. Open the main door and switch off the EGM.

2. Lift the acceptor release latch and slide the assembly out of the frame.

Replacement is a reversal of the removal procedure.

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Cleaning
To remove surface deposits and smudges, wipe the bezel with a soft, dry, lint-free cloth.

With prolonged use, a build-up of dirt from the surface of the bills will accumulate on the
pressure rollers, drive belt surfaces, and bill acceptor optics. Clean these areas to ensure
reliable operation.

CAUTION
Caution must be exercised not to flood the bezel area. Liquids must not be allowed
to seep down into the bill acceptor. Do not use any solvents as permanent damage
to the bill acceptor optics and other internal items can result.

To clean rollers, belt surfaces, and validation optics:

1. Remove the bill acceptor.

2. Open the bill acceptor to gain access to the bill path.

3. Using a soft lint-free cloth, wipe the surfaces of both the upper and lower guides to remove
any surface dirt. Pay particular attention to the optics area and the magnetic head when
removing deposits from the surfaces.

4. On the upper guide assembly, clean the surface of the pressure rollers.

5. On the lower guide assembly, clean timing belt surfaces by rotating one of the drive rollers
while holding the cleaning cloth against it.

CAUTION
Do not clean the small round sensors unless a film or dirt is visible on the lens.

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Ticket Printer
Printed tickets can be redeemed for credits or cash.

To check that the unit is performing correctly:

1. Perform a printer self-test.

2. Check that all connectors are secure.

3. Ensure that tickets are emerging correctly.

If there is streaking on the printed ticket, the print head requires cleaning. Inform venue
management so service of the printer can be arranged.

Removal and Replacement Procedure

Use the following procedure to remove the printer for service or replacement:

1. Open the main door and switch off the EGM.

2. Push down on the printer tray to release the printer.

3. Pull the release tab at bottom center of the printer and pull the printer out until it catches.

4. Unscrew retaining screw behind printer and lift printer.

Replacement is a reversal of the removal procedure.

NOTE
Run a printer self-test or a complete EGM test after replacing the printer.

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Loading Ticket Printers (optional)

The following section covers the procedure for loading tickets in printers.

To load tickets:

1. Open the main door. The EGM must be turned on to enable the automatic ticket loading
mechanism.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Place the ticket stack in the ticket tray as per the manufacturer’s instructions.

4. Feed the ticket into the ticket loading slot.

5. Release it once the motor engages and the printer grasps the ticket. The printer
automatically pulls through a ticket or two, leaving it set at the top of the next ticket.

6. Return the printer to its original position.

7. Close and lock the main door.

Unused tickets can be removed by using the ticket cover or the feed button.

To remove loaded tickets via the ticket cover:

1. Open main door and switch off the EGM.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Open the ticket cover.

4. Remove all tickets from the ticket path and check for any debris.

5. Load new tickets into the printer as per the manufacturer’s instructions.

6. Close the ticket cover.

7. Return the printer to its original position.

8. Switch the EGM back on, then close and lock the main door.

To remove loaded tickets using the paper feed button:

1. Open main door. The EGM must be turned on to enable the automatic ticket loading
mechanism.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Separate the ticket currently loaded from the ticket bundle.

4. Press the Paper Feed button to eject the loaded ticket.

5. Remove any remaining tickets from the tray.

6. Load new tickets into the printer as per the manufacturer’s instructions.

7. Close the ticket cover.

8. Return the printer to its original position.

9. Close and lock the main door.

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Self-Test Ticket
A self-test ticket can be used to confirm printer function and print quality.

To print a self-test ticket:

1. Open main door. The EGM must be turned on to enable the automatic ticket loading
mechanism.

2. Ensure the ticket printer is clear and accessible. Release the printer if necessary.

3. Press and hold the Paper Feed button for approximately three seconds. A self-test ticket
prints after approximately five seconds.

4. Press the Paper Feed button to feed blank tickets.

Figure 7 - Self-Test Ticket

INSERT THIS SIDE UP

Model: TRITON-1
Firmware: TRT-2.4 1 J-61AU
COMMUNICATION
Interface: Serial
Baud: 19200
Data Bits: 8
Parity: NONE
Handshaking: NONE
Print mode NTM
Aux Port: Disabled
PRINT CONTROL
Darkness Control: -15%
Voltage: 23.9 Volts
Temperature: 21˚C (69.8˚F)
Speed: 4.0 IPS
Black Bar Index: Right
LIBRARY INVENTORY
Templates:
0,1,2,3,4,5,6,7,8,9,A,B
Graphics: None
Fonts: 0,2,3,4,5,7,8,15
MANUFACTURING INFORMATION
Printer ID: N000024
Date Code: 07D20B14
PWM Setting: 7F7F7F7FFFFF
A to D: DE7AA400FD0
INSERT THIS SIDE UP

G03539

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Maintenance
The following general maintenance is used to maintain the printer.

Checking the Printer Function

To check that the printer is performing correctly:

Perform a printer self-test.

Check that all connectors are secure.
Ensure that receipts are exiting correctly.

Removing Excess Dust

Use a soft brush or canned air to clean the paper dust from inside the printer and chassis area.
Remove paper dust from the sensor optics.

General Cleaning
Use a soft long-bristled paintbrush or canned air to clean the paper dust from inside the printer
and chassis area. Remove paper dust from the ticket tray and sensor optics.

NOTE
Under normal operating conditions, the printer should be cleaned at least once
every three months or 3.1 miles (5km) of paper printed, whichever comes first.

Cleaning the Print Head

If there is streaking on the printed ticket, the print head requires cleaning. Follow the printer
manufacturer’s instructions.

Troubleshooting
If the printer is not working:

Check to see that the unit is receiving power. The green Ready LED should be illuminated.
Check to see that the ticket bundle is loaded correctly.
Check for ticket jams in the ticket path.
Check printer status LEDs.
Check for printer error descriptions and refer to the printer manufacturer’s instructions.
A self-test ticket can be used to confirm the print quality.

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Paper Quality
Paper quality is important for trouble free printer operation. Low quality paper can be:

Unduly shiny.
Prone to create paper dust.
Undersized.
Too thin.

Ensure that only high quality paper is used. Perform appropriate maintenance as required.

Touch Screen
The touch screen must be handled with care. Take the following precautions:

Do not remove the black tape that protects the electrodes at the edge of the screen and
that excludes light and dust.
Blow contaminants from the surface with a filtered de-ionized air source before cleaning
with a soft, lint-free cloth dampened with a mild alcohol based cleaner. Ensure that there
are no contaminants in the cloth.
Prevent liquids from contacting the edges of the touch screen.

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Machine Conditions and

Messages
Machine Alerts
The Aristocrat™ EGM uses a number of machine conditions and messages to alert the
operator to security, customer service and maintenance events. When an event occurs, the
EGM responds by displaying messages, locking up and sounding an alarm. If the EGM is
configured with a bill acceptor, the bill acceptor LEDs indicate some EGM conditions.

During the EGM setup, configuration of some EGM functions and operational controls takes
place. Refer to the Machine Modes section for more information.

NOTE
Alerts and messages can vary depending on jurisdictions and game.

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Message Displays and Conditions

The following section covers common faults, associated lockup conditions (where applicable),
and procedures for correcting the faults.

If the fault persists, contact your local service organization.

Cabinet
The following sections cover fault finding procedures for the components attached to the
cabinet.

Lamps and LEDs

This table describes faults that can occur with lamps and LEDs, and the actions to be taken if
such faults occur.

Table 12 - Conditions and Messages - Lamps and LEDs

Condition or Message Probable Cause Action

LEDs or playbutton LEDs are An LED is faulty. Contact your service
not lit. The power supply assembly organization.
is faulty.
The connection between
the playbutton LEDs and
backplane board is faulty.
The connection between the
power supply assembly and
the backplane board is faulty.
The connection between the
carrier board and backplane
board is faulty.
The carrier board is faulty.

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Sound
This table describes faults that can occur with sound, and the actions to be taken if such faults
occur.

Table 13 - Conditions and Messages - Sound

Condition or Message Probable Cause Action

Sound is too loud or too soft. The volume is set too high or Adjust the volume from
low. The volume needs to be Operator Setup/Selections
adjusted. Menu > Sound System
Setup.

The backplane board is Contact your service

faulty. organization.
The carrier board is faulty.

There is no sound. The volume is set too low. Adjust the volume from
The volume needs to be Operator Setup/Selections
adjusted. Menu > Sound System
Setup.
There is an open circuit in the Contact your service
speaker. organization.
The loom between the
backplane board and the
speaker is faulty.
The backplane board is
faulty.
The carrier board is faulty.

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Power
This table describes faults that can occur during power up, and the actions to be taken if such
faults occur.

Table 14 - Conditions and Messages - Power

Condition or Message Probable Cause Action

The EGM has no power. The mains socket supplying Contact your service
the EGM is not live. organization.
The carrier board is not
showing two lit red LEDs
(i.e. sequential display).
There is no power-up cycle. There is a coin jam in the Contact your service
coin chute assembly. organization.
The hopper photo-optic
detector is faulty.
A loom is faulty.
The backplane board is
faulty.
The carrier board is faulty.
Equipment is connected to The auxiliary power socket Contact your service
the auxiliary power socket but fuse is blown. organization.
has no power.

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Coin Handling (optional)

This table describes faults that can occur with coin handling assembly, and the actions to be
taken if such faults occur.

Table 15 - Conditions and Messages - Coin Handling

Condition or Message Probable Cause Action

A yo-yo message while the A coin is jammed in the coin Remove the jammed coin.
EGM is not being played. validator.
The coin validator is faulty. Contact your service
The loom between the coin organization.
validator and the backplane
board is faulty.
A Coin Acceptor Fault Coins are jammed in coin Remove coin jam.
or Coin Optic Fault validator.
message displays. The loom between the coin Contact your service
validator and backplane organization.
board or the validator PCBA
and the sensor assembly is
faulty.
Coins are accepted by the The coin validator is faulty. Contact your service
validator but not registered on organization.
the credit meter and the EGM The loom between the coin
locks up. validator and the backplane
board is faulty.
Coins are jamming in the The coin diverter is jamming. Contact your service
diverter window. organization.
Coins are jamming at the top There is a coin jam at the top Remove the coin validator.
of the coin chute. of the coin chute. Open the debris flap and
remove any jammed coins.
Rejected coins are not falling Coins are jammed in the Contact your service
into the coin tray. reject chute. organization.
Coins are continually The validator is faulty. Contact your service
rejected. organization.

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Hopper (optional)
This table describes faults that can occur with the hopper, and the actions to be taken if such
faults occur.

Table 16 - Conditions and Messages - Hopper

Condition or Message Probable Cause Action

There is an Illegal Coin The hopper photo-optic Contact your service
Out message on power-up. detector/emitter is dirty. organization.
The hopper is faulty.
The hopper does not rotate. The loom between the Contact your service
hopper and the backplane organization.
board is faulty.
The hopper motor is faulty.
The hopper motor is running The hopper disk is binding. Contact your service
slowly. The motor spindle is bent. organization.

The hopper motor controller

is faulty.
All coins are going to the The hopper probe is shorted Contact your service
cashbox and the hopper is to ground. organization.
empty. The coin diverter solenoid on
the coin chute assembly is
faulty.
The coin diverter is jamming.
The diverter solenoid is not
working.

A coin jam fails to clear. The coin exit is obstructed. Ensure that the coin exit is
clear.
There is an incorrect coin in Ensure that no incorrect coins
the hopper. are in the hopper bowl.
There is a bent coin in the Ensure that no bent coins are
hopper. in the hopper bowl.
The motor fails to run. The EGM is not connected to Contact your service
power or the fuse is blown. organization.
The internal thermal cut-out
switch has tripped.
Too many coins are paid out. There is dirt or dust in the Contact your service
opto/coin exit area. organization.
Too few coins are paid out. There are not enough coins Refill the hopper.
in the hopper.
The hopper connections are Contact your service
faulty. organization.

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Bill Acceptor (optional)

This table describes faults that can occur with the bill acceptor, and the actions to be taken if
such faults occur.

Table 17 - Conditions and Messages - Bill Acceptor

Condition or Message Probable Cause Action

Bills repeatedly skew and The pressure rollers have Contact your service
jam. incorrect tension. organization.
The transport belts are not
adjusted properly.
Bills are not transported into The bill acceptor is not Contact your service
the unit. receiving power. organization.
The bill acceptor has Remove any current EGM
been inhibited from further lockups.
operation by the EGM
software.
There is a jam in the bill path. Open the acceptor and
remove the bill.
Display electronics are not The bill acceptor is not Contact your service
functioning. receiving power. organization.

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Printer (optional)
This table describes faults that can occur with printers, and the actions to be taken if such faults
occur.

Table 18 - Conditions and Messages - Printer

Condition or Message Probable Cause Action

A Printer Fault message The printer has detected an Contact your service
displays. internal fault. organization.
A Printer Disconnected The printer cable is Contact your service
message displays. disconnected or the printer is organization.
not responding.
A Printer Paper The paper has been Open the main door, refill the
Depleted message depleted. paper and close the main
displays. door.
A Printer Paper Low The paper is low. (This is a Open main door, refill the
message displays. non-lockup fault). paper or adjust the paper low
sensor and close the main
door.
The printer does not function The tray is not fully closed. Close the tray.
when turned on.
The printer is not plugged in. Contact your service
organization.
The receipt does not come The paper is jammed in the Open the tray and clear any
out all the way. printer. jammed paper.
The printer stops while The paper is jammed in the Open the tray and clear any
receipt is printing. printer. jammed paper.
The print is light or spotty. The tickets are loaded Check that the paper is
incorrectly. loaded properly.
Low-quality tickets are loaded Use the recommended
in the printer. thermal receipt paper.
The thermal print head is Clean the print head at
dirty. recommended intervals.
A vertical column of print The ticket thermal coating is Change the paper stack
is missing on one side or faulty. to make sure the thermal
portion of ticket has not been coating is not the source.
printed. The printer electronics are Contact your service
faulty. organization.

31 July 2014 AM-0257-02 123

Machine Conditions and Messages USA Helix™ Upright Operator Manual

LCD Screens
The following sections describe fault finding procedures for the main LCD screen and the
topbox LCD screen (optional).

LCD Screens
This table describes faults that can occur with the main LCD screen and the actions to be taken
if such faults occur.

Table 19 - Conditions and Messages - Main LCD Screen

Condition or Message Probable Cause Action

The LCD screen is blank. The EGM is in power save Check if EGM is in power save
mode. mode.
The power supply assembly Contact your local service
is faulty. organization.
The LCD screen is faulty.
The loom between the LCD
screen and the power supply
or between the carrier board
and the LCD screen is faulty.
The carrier board is faulty.
The LCD screen displays The signal loom between Contact your local service
message No Signal LCD screen and backplane organization.
board is faulty.
The carrier board is faulty or
incorrectly seated.
The LCD screen color or The LCD screens settings are Perform the test in the Video
picture is incorrect. incorrect. Monitor Test Menu in Operator
Mode.
The LCD screen is faulty. Contact your local service
organization.

31 July 2014 AM-0257-02 124

Machine Conditions and Messages USA Helix™ Upright Operator Manual

Top LCD Screen

This table describes faults that can occur with the topbox LCD screen and the actions to be
taken if such faults occur.

Table 20 - Conditions and Messages - Topbox LCD Screen

Condition or Message Probable Cause Action

The topbox LCD screen The game software cannot Contact your local service
does not function and initialise the topbox LCD organization.
a Topbox Monitor screen.
Disconnected message
is displayed on the main
LCD screen.

Electronic Meters
This table describes faults that can occur with the electronic meters and the actions to be taken
if such faults occur.

Table 21 - Conditions and Messages - Electronic Audit Meters

Condition or Message Probable Cause Action

3 Way Metering Error Inconsistent data across all Perform a memory reset
message. three electronic audit meter (refer to Machine Modes
sets. section).

31 July 2014 AM-0257-02 125

Glossary USA Helix™ Upright Operator Manual

Glossary

Accounting meters An electronic and electromechanical means of storing and

displaying statistical data within the EGM. Typical information
includes Total In, Total Out, Combined Drop, Attendant Paid, etc.
ASP Aristocrat Serial Protocol. A communications protocol used by the
EGM to communicate internally.
Assembly A group of components that is used to perform a specific task.
Attendant An employee with responsibilities to verify and pay jackpots.
Attract mode If active, following a specific period of inactivity the EGM can
display graphics, flash lamps or play music to attract potential
players.
Audit mode An EGM mode in which the Operator Mode menu displays.
Backplane board A printed circuit board that enables connection between EGM
components and the carrier board.
Base A specially designed box unit on which the cabinet stands. The
cashbox is usually located securely within the base.
Baud A measure of data transfer rate on a serial channel. One baud
equals one bit per second.
Belly door A door underneath the midtrim that provides access to the stacker.
Bill acceptor An assembly that examines currency or coupons and
communicates the value to the EGM. Accepted items register as
credits and rejected items are returned to the player.
Bill acceptor bezel The outer trim of the bill acceptor that accepts bills.
Bonus A reward for playing the maximum wager.
Cabinet The major casing that houses EGM components.
Calibration A procedure that ensures the accuracy of EGM equipment.
Cancel credit A procedure that allows the attendant to pay a player manually
when the credit amount is greater than the amount that the EGM
can pay out automatically.
Card reader A device used to read smart cards, CompactFlash cards or
magnetic cards.
Carrier board An assembly that provides central control for the EGM.
Cash out An action by a player that transfers credits to a player’s card,
converts credits to cash or converts credits to payable tickets.
Checksum The result of an arithmetic operation on bits to verify the integrity of
data.
COM Express Computer On Module Express. A compact PC that provides
operating functions for the EGM.
Communications interface board An EGM component that allows the EGM to communicate with
external systems.
CompactFlash A portable mass storage device that contains EGM software,
including game software.

31 July 2014 AM-0257-02 126

Glossary USA Helix™ Upright Operator Manual

Component A part that makes up a whole. For example, the bill acceptor is a
component of the EGM, while the stacker is a component of the bill
acceptor.
CPU Central processing unit. The component of a computer system
that has the circuitry to control the interpretation and execution of
instructions.
Credit A value in the EGM that represents the amount of money available
to the player. One unit of currency can equal more than one credit
(e.g. $1 might equal 100 credits). Prizes are shown as credits until
the player chooses to collect them.
Credit denomination The value of each credit. For example, an EGM configured for 25
cents registers four credits for each dollar received through the bill
acceptor.
Credit meter The area on the main LCD screen where credits for play or
collection are indicated to the player.
Currency denomination The amount of money that a bill is worth (e.g. $1, $5, etc.).
DIP switch Dual in-line package switch. A set of switches mounted on circuit
boards.
Double up A secondary game in which a player can wager part or all of the
winnings from the most recent game to double them.
Drop The process of removing bills from an EGM.
EEPROM Electronically erasable programmable read only memory.
An integrated memory circuit on which data can be stored,
electronically erased and rewritten.
EGM Electronic gaming machine. A device that allows game play.
Electromechanical meters Lifetime counters within the EGM that record accounting
and security information. Usage varies with jurisdiction and
configuration. These meters cannot be reset and are cumulative for
the life of the EGM.
Electronic meters Software counters within the EGM that record audit information.
Data recorded in these meters is stored in an electronic format and
can be reset.
EMC Electromagnetic compatibility. The level of emissions that are
produced and can be accepted by a device.
EMI Electromagnetic interference. Noise in a transmission line that
affects the operation of electronic devices.
EPROM Erasable programmable read only memory. An integrated memory
circuit on which data can be stored, erased, and rewritten.
Error message A message that reports device malfunctions in the EGM.
ESD Electrostatic discharge. A build up and release of static electricity
that can harm electronic equipment.
Fault finding The process of systematically locating and eliminating the source
of a malfunction.
Firmware Software stored in an integrated circuit.
FOI Fiber optic interface. A board that connects the EGM to external
devices.
FPGA Field programmable gate array. A device that consists of
programmable logic components.

31 July 2014 AM-0257-02 127

Glossary USA Helix™ Upright Operator Manual

Game A program designed to operate on an EGM that offers a player

the opportunity to win money by wagering on the outcome of the
game’s activity. There can be several games on one EGM.
Gen8 The version of the electronics used in the EGM.
Handpay A book payment made for any amount in excess of the cancel
credit limit of the EGM.
HDD Hard disk drive. A magnetic device used store large amounts of
data.
Head system A system that monitors and controls two or more EGMs.
Hopper A device that holds coins that have been inserted into the EGM.
Host A computer system in which networked EGMs are the target
systems.
House The club, casino or organization that is running the games.
I/O Input/output. Data moving between components.
Installation The process of bringing an EGM or component into operating
status.
Jackpot lockup A game state that requires intervention by an attendant because
the current win exceeds the setting at win lockup or the current
credits exceed the setting at credit collect lockup upon cash out.
JPC Jackpot controller. A device that communicates to the EGM when a
jackpot is to be won.
Jumper A removable connector (plug, wire, etc.) that electrically joins
separate connections.
Jurisdiction An area under the influence of a gaming control agency that has
the rights and power to interpret and apply the law as it applies to
gaming.
LAB Liquor Administration Board. An EGM communications protocol that
allows the EGM to communicate with external systems.
LAN Local area network. A group of interconnected computers covering
a relatively limited geographic area, such as one or more buildings
at one location.
LCD Liquid crystal display. A screen that uses liquid crystals, electricity
and a light source to show images.
LED Light emitting diode. A semiconductor that glows when supplied
with a current.
Light pipe A sensor that detects a beam of light directed into it. Used to
determine if the doors are open or closed.
Light tower The multi-lamp assembly mounted at the top of the EGM that
displays EGM states and game conditions using combinations of
steady and flashing lamps.
Lockup A state that renders the EGM unplayable and is triggered by a
malfunction, a jackpot win (if the program permits) or a player
collecting a win when the credit amount is higher than the cancel
credit amount.
Logic cage A secure cage containing the printed circuit board and other
sensitive equipment.
Loom A connector that attaches a group of cables to a component using
a plastic harness.

31 July 2014 AM-0257-02 128

Glossary USA Helix™ Upright Operator Manual

Main door A door that provides access to components including the bill
acceptor, ticket printer, coin validator and hopper.
Mass storage device A module that can store large amounts of data that is not erased
when powered down. Examples of mass storage devices include
hard drive disks and CompactFlash cards.
Meter/audit key switch A switch activated by a key that is used to turn on meter
illumination light and switch the EGM from play mode to audit
mode.
Meters Devices that record and display important audit information for the
operator.
Microprocessor The component of a computer system that has the circuitry to
control the interpretation and execution of instructions.
Midtrim The part of the EGM cabinet to which playbuttons are mounted.
Module A component of the EGM that performs a specific function.
Operator Any person, partnership, company or corporation who owns,
operates, services, maintains and derives profit from their
association with gaming equipment.
Operator mode menu A display that provides access to electronic accounting information,
diagnostic functions and game configuration options.
Opto Abbreviation for optical. Used to refer to optical sensors and
optointerrupters.
OSD On-screen display.
Pay panel The part of the EGM cabinet to which the bill entry and printer
apertures are mounted.
Payout book Book used to record jackpot amount and cancel credit amount.
Paytable A chart that describes the prizes that can be won from different
symbol combinations.
PCB Printed circuit board. Fiberglass on which electrical connections are
formed by a printing and etching process. Integrated circuits and
other electronic components are added, forming a functional unit.
PCBA Printed circuit board assembly.
Peripheral An intelligent device such as a touch screen, printer or bill acceptor
that is connected to the EGM.
Play mode An EGM mode in which players can play games.
Playbutton An illuminated button on the midtrim panel that is used in game
play.
Player A person who deposits money into an EGM to play a game.
PMM Player marketing module. A computer, software and accessories
connected to gaming devices that allow the operator to identify a
player, accumulate data and reward the player accordingly.
Port A connector that allows communication between a digital system
and an external device.
PSU Power supply unit. A device that supplies electricity in the correct
voltage to EGM components.
RAM Random access memory. Memory that can be read or written.

31 July 2014 AM-0257-02 129

Glossary USA Helix™ Upright Operator Manual

Replay A function that allows the operator to review past games, including
the winning combination, the amount collected, the amount
wagered, the amount won and available credits.
Reserve A playbutton on the EGM that allows a player to indicate to others
that the EGM is reserved. This reserve message remains lit for
three minutes.
Reset key A key switch that resets the EGM after a cashier payout or
corrected EGM fault.
SEI Subsidiary equipment interface. A module that provides
communications between the EGM and external communications
systems.
Site controller An external computer that controls multiple EGMs at a venue.
Smart card A card that houses a microchip and is used in Aristocrat EGMs to
verify authenticity of game software or to establish credits.
Solenoid An electromagnetic device that converts electrical energy into
mechanical energy.
SPC Serial protocol converter. A device that converts the Aristocrat EGM
serial protocol to the SAS protocol.
SRAM Static random access memory. A variety of RAM that has a high
speed.
Stacker A device that holds bills that have been inserted into the EGM.
Symbols The designs on the spinning reels. Common symbols include jacks,
kings, aces, cherries and gold bars.
Ticket printer bezel The outer trim of the printer that allows tickets to be collected.
Ticket printer A device that provides printed receipts.
Ticket A printed receipt that transfers credits from one EGM to another or
can be redeemed for cash, depending on jurisdiction.
TITO Ticket in, ticket out. A system in which tickets are printed by a ticket
printer and used to establish credits by the bill acceptor.
Topbox An enclosed area at the top of the EGM that typically contains a
light assembly and artwork or an LCD screen as well as a light
tower and other optional assemblies.
Topper A unit that sits on top of the topbox and displays artwork to attract
players.
Touch screen A device that allows players to make selections by touching the
LCD screen.
Transport The part of the bill acceptor that moves the bill to the stacker.
Troubleshooting The process of systematically locating and eliminating the source
of a malfunction.
Upper door A door that provides access to the logic cage, backplane board and
LCD screen.

31 July 2014 AM-0257-02 130

Index USA Helix™ Upright Operator Manual

Index

A coin entry test.....................................................78

coin handling (optional)....................................121
accounting information.......................................46
color balance test...............................................80
AC power cord..................................................108
combination test.................................................81
AFT logs.............................................................70
combined bonus log...........................................66
ASD information.................................................75
combined logs....................................................69
ASD manual request..........................................97
communications setup........................................40
attract mode setup..............................................36
community..........................................................38
B
community abort.................................................38
BACC CRC seed setup......................................89 community setup................................................38
BACC signature log............................................62 credit limit configuration......................................30
belly door..........................................................102 current connections............................................86
bet/line variation settings....................................37 current credits.....................................................46
bezel lights test...................................................77 current lockup...................................................100
bill acceptor................................................24, 109 current meters main 1........................................52
bill acceptor log..................................................63 current meters main 2........................................53
bill acceptor meters............................................48 current meters other...........................................53
bill acceptor (optional)......................................123
D
bill acceptor test.................................................82
day to day operations.......................................101
bill/voucher (ticket) options.................................33
denominations options.......................................31
bonus awards enabled.......................................44
descriptor setup..................................................39
bonus jackpots...................................................55
device driver options..........................................33
C
diagnostics information menu.............................60
cabinet.............................................. 101, 108, 118 dimensions.........................................................17
cabinet limits.......................................................42 disable secure enhanced validation...................92
cabinet profile.....................................................41 display PSD signature........................................73
calibrate touch screen........................................93 door security.......................................................24
calibration......................................................... 110 door security during power off............................25
cancelling credit................................................105 doors log.............................................................67
card reader CRC seed setup..............................96
E
care and general maintenance.........................108
edge lighting setup.............................................98
cash information.................................................48
edge lighting test................................................87
checking the printer function............................ 114
EFT/AFT/bonus options.....................................31
cleaning............................................................ 111
EFT in log...........................................................65
cleaning the print head..................................... 115
EFT out log.........................................................65
clearing bill acceptor jams................................109
EGM...................................................................12

31 July 2014 AM-0257-02 131

Index USA Helix™ Upright Operator Manual

EGM self-monitoring...........................................23 jp occurrence................................................54, 57

electromechanical meters..................................26 jp wagered..........................................................55
electronic meters........................................27, 126 jurisdictional settings..........................................34
enable/disable help screen.................................94
K
error log..............................................................61
keys....................................................................15
F
L
factory test..........................................................81
lamps and LEDs............................................... 118
feature statistics.................................................58
lamp test.............................................................76
feature topbox lights test....................................77
last ten bills received..........................................50
functional description..........................................16
last ten vouchers (tickets) in...............................50
G
last ten vouchers (tickets) out.............................51
G2S bonus log....................................................66 LCD panel CRC seed setup...............................90
G2S comms log..................................................74 LCD screens.....................................................125
G2S configuration...............................................39 light tower...........................................................25
G2S operator authorization................................99 loading ticket printers (optional)............... 104, 113
G2S voucher (ticket) log.....................................64 location name setup...........................................35
gamble statistics.................................................52
M
game machine options.......................................30
machine alerts.................................................. 117
game statistics....................................................59
machine conditions and messages.................. 117
gamma configuration..........................................84
machine identification.........................................28
gamma devices..................................................85
machine modes..................................................19
gamma diagnostics............................................85
machine options.................................................29
gamma protocol..................................................84
main door.........................................................102
GAT version setup..............................................97
main LCD screen................................................23
general cleaning............................................... 115
maintenance............................................. 109, 114
general description.............................................12
mechanical reel test...........................................87
general log..........................................................69
media display content log...................................73
H
message displays and conditions..................... 118
hopper (optional)..............................................122 meter operation..................................................26
hopper refill.........................................................31 meter security.....................................................27
hopper test.........................................................79 meter window error recovery..............................95
host setup...........................................................39 miscellaneous menu...........................................89
hyperlink combination test..................................83 modes of operation.............................................19
monitor test.........................................................79
I
multi-denomination accounting...........................47
ID reader messages...........................................43
multi-game accounting.......................................47
ID reader options................................................42
multiplier log.......................................................67
J

jp accumulated.............................................54, 58

31 July 2014 AM-0257-02 132

Index USA Helix™ Upright Operator Manual

N reel LED test.......................................................88

reel shutter test...................................................88
network diagnostics............................................86
removal and replacement procedure................ 112
NTP diagnostics.................................................86
removal and replacement procedures.............. 110
O
removing excess dust....................................... 115
OCSP setup........................................................41 replay of previous games...................................51
opening and closing doors...............................102 resolving disputed win claims...........................106
operator force game end....................................92
S
operator initiated cancel credit...........................91
SCEP setup........................................................40
operator mode menu..........................................28
scratch syslog.....................................................74
operator setup/selections...................................29
script log.............................................................71
out of service......................................................91
security meters...................................................61
overview...........................................................101
self-test...............................................................23
P
self-test ticket................................................... 114
package log........................................................71 SmartCard info...................................................72
panic log.............................................................62 software change log...........................................72
paper quality..................................................... 116 sound................................................................ 119
performance and audit calculations..................107 sound effects test...............................................80
periodic meters main 1.......................................56 sounds and tunes...............................................23
periodic meters main 2.......................................56 sound system setup...........................................36
periodic meters other..........................................57 SPC configuration..............................................37
physical description............................................12 specifications......................................................17
playbuttons.........................................................23 specifying light tower tiers..................................26
playbutton test....................................................78 stacker clearance (optional).............................103
player control volume enable.............................98 standard lamp test..............................................76
player messages................................................44 switching the EGM on or off.............................103
player operation..................................................22 system memory usage.......................................95
player options.....................................................43
T
play mode...........................................................19
test/diagnostics mode menu...............................76
power................................................................120
ticket printer...................................................... 112
power log............................................................68
time graphs.........................................................96
Printer CRC seed setup.....................................90
top LCD screen................................................126
printer (optional)...............................................124
touch screen............................................... 93, 116
printer signature log............................................68
touch screen test................................................94
printer test..........................................................82
transport assembly/bill acceptor module.......... 110
progressive.........................................................45
troubleshooting................................................. 115
progressive level setup.......................................34
two-tier light tower..............................................25
R

reading electromechanical meters (optional)...105

real time cock setup...........................................35

31 July 2014 AM-0257-02 133

Index USA Helix™ Upright Operator Manual

voucher (ticket) in log.........................................63

voucher (ticket) in meters...................................49
voucher (ticket) out log.......................................64
voucher (ticket) out meters.................................49

WAT logs............................................................70
weight.................................................................17

31 July 2014 AM-0257-02 134

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Helix Upright Operator Manual AM-0257

Uploaded by

Helix Upright Operator Manual AM-0257

Uploaded by

USA HelixTM Upright

is an authorized licensee of Aristocrat Technologies Pty Ltd;

Copyright © 2014, Aristocrat Technologies Australia Pty Ltd.

All rights reserved.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS

31 July 2014 AM-0257-02 4

Main LCD Screen..................................................................................................................................23

Sounds and Tunes................................................................................................................................23

Electronic Meters .................................................................................................................................27

Operator Mode Menu...............................................................................................................28

Diagnostics Information Menu...............................................................................................................59

Test/Diagnostics Mode Menu................................................................................................................75

31 July 2014 AM-0257-02 5

Day to Day Operations......................................................................................100

Switching the EGM On or Off..............................................................................................................102

Stacker Clearance (optional) ................................................................................................102

Loading Ticket Printers (optional)........................................................................................103

Care and General Maintenance........................................................................107

Removal and Replacement Procedures.............................................................................................109

Ticket Printer.......................................................................................................................... 111

Loading Ticket Printers (optional)........................................................................................112

Removing Excess Dust....................................................................................................................... 114

General Cleaning................................................................................................................................ 114

Cleaning the Print Head...................................................................................................................... 114

Paper Quality...................................................................................................................................... 115

31 July 2014 AM-0257-02 6

Machine Conditions and Messages.................................................................116

Message Displays and Conditions.......................................................................................117

Coin Handling (optional)......................................................................................................................120

Bill Acceptor (optional)........................................................................................................................122

31 July 2014 AM-0257-02 7

Figure 2 - Internal View of Typical EGM with Upper Door Open....................................................................... 14

Figure 3 - Typical EGM Functional Diagram...................................................................................................... 16

Figure 4 - Basic Game Operation in Play Mode................................................................................................ 20

Figure 5 - Format of Game Display................................................................................................................... 21

Figure 6 - Cabinet Door and Lock Location..................................................................................................... 100

Figure 7 - Self-Test Ticket.................................................................................................................................113

31 July 2014 AM-0257-02 8

Table 2 - EGM Key Types.................................................................................................................................. 15

Table 3 - Physical Characteristics..................................................................................................................... 17

Table 4 - Supply Voltage Requirements............................................................................................................ 17

Table 5 - Power Requirements with Dual LCD Screen Configuration............................................................... 17

Table 6 - Auxiliary Power................................................................................................................................... 18

Table 8 - Two-Tier Light Tower........................................................................................................................... 25

Table 9 - Light Tower Tiers - Switch Settings..................................................................................................... 26

Table 10 - Log Sizes.......................................................................................................................................... 59

Table 11 - Details of Tests.................................................................................................................................. 78

Table 12 - Conditions and Messages - Lamps and LEDs ...............................................................................117

Table 13 - Conditions and Messages - Sound..................................................................................................118

Table 15 - Conditions and Messages - Coin Handling.................................................................................... 120

Table 16 - Conditions and Messages - Hopper............................................................................................... 121

Table 17 - Conditions and Messages - Bill Acceptor....................................................................................... 122

Table 18 - Conditions and Messages - Printer................................................................................................ 123

Table 19 - Conditions and Messages - Main LCD Screen............................................................................... 124

Table 20 - Conditions and Messages - Topbox LCD Screen........................................................................... 125

Table 21 - Conditions and Messages - Electronic Audit Meters...................................................................... 125

31 July 2014 AM-0257-02 9

Tips for Using this Document

 Menu items and playbutton names appear in bold Arial font.

31 July 2014 AM-0257-02 10

 Gives a general overview of the hardware and software.

 Gives a general overview of the hardware and software.

The parts catalogue is aimed at operators and service technicians.

 Shows illustrations of each of the components of the EGM.

Important Safety Information

31 July 2014 AM-0257-02 11

Table 1 - EGM Modules

EGM Module Description

31 July 2014 AM-0257-02 12

Figure 1 - Typical EGM Casino Top

31 July 2014 AM-0257-02 13

Figure 2 - Internal View of Typical EGM with Upper Door Open

31 July 2014 AM-0257-02 14

Table 2 - EGM Key Types

Name Function Type

Allows viewing of the electromechanical meters

Menu items and playbutton names appear in bold Arial font.

Gives a general overview of the hardware and software.

Gives a general overview of the hardware and software.

Shows illustrations of each of the components of the EGM.

Permits game play.

Inserting bills or tickets.

Game comments That’s A Winner

Idle state: the default state when no other state exists.

Game play is suspended