CITY ASSESSOR’S OFFICE

CITIZEN’S CHARTER
2022 (1st Edition)
I. Mandate:

The Department of Assessment, now known as the City Assessor’s Office, located at
Civic Center Building B (basement to 3rd floor), was created on June 16, 1950,
pursuant to Section 17, Article V, of Republic Act No. 537, otherwise known as the
Revised Quezon City Charter, amended by Section 88 of the Real Property Tax Code
(PD 464), Section 169 of the 1983 Local Government Code (BP No. 337), and as
further amended by Section 454 of the Local Government Code of 1991 (or RA 7160).

As prescribed under Section 472(b) of RA 7160 the Assessor shall take charge of the
Assessor’s Office, perform the duties provided for under Book II (Local Taxation &
Fiscal Matters) of this Code (RA 7160), and shall:

• Ensure that all laws and policies governing appraisal and assessment of real
properties for taxation purposes are properly executed;
• Initiate, review and recommend changes in policies and objectives, plans and
programs, techniques, procedures and practices in the valuation and assessment
of real properties for taxation purposes;
• Establish a systematic method of real property assessment;
• Install and maintain a real property identification and accounting system;
• Prepare, install and maintain a system of tax mapping, showing graphically all
property subject to assessment and gather all data concerning the same;
• Conduct frequent physical surveys to verify and determine whether all real
properties within the cities are properly listed in the assessment rolls;
• Exercise the functions of appraisal and assessment primarily for taxation
purposes of all real properties within the jurisdiction of the City;
• Prepare a schedule of the fair market value for the different classes of real
properties, following Title Two under Book II of the Code (RA 7160);
• Issue, upon request of any interested party, other records relative to its
assessment, upon payment of a charge or fee to the City Assessor;
• Submit every semester a report of all assessment, as well as cancellations and
modifications of assessment to the City Mayor and the Sangguniang Panlungsod;
and
• Exercise such other powers and perform such other duties and functions as may
be prescribed by law or ordinance.

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II. Vision:

A leader in automated Real Property Tax Assessment, maintaining a major source

of revenue generation in support of the services of the City to its constituents.

III. Mission:

Fair and updated appraisal of all real property for assessment purposes, with laws
and policies pertaining thereto properly executed.

IV. Service Pledge:

R – Reliability, dependability, in workforce and assessment records

P – Perseverance, devotion, and dedication to duty

A – Accountability, responsible and liable for results and actions

T – Teamwork, the important role and cooperative action of everyone

S – Service excellence with integrity and professionalism

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 V. LIST OF SERVICES

Page Number
1.0 Issuance of New Tax Declaration 5

1.1 Transfer of Ownership of Real Property (Land,

Building/Improvement and Machinery) to New Owner on the
Basis of New Titles Issued 6
1.2 Consolidation/Subdivision or Segregation of Lots/
Improvement or Building 16
1.3 Consolidation/Segregation with Transfer of Ownership of
Real Property
1.4 Consolidation of Ownership of Real Property
1.5 Appraisal and Assessment of New Building/Improvements 25
1.6 Request for Reassessment/Reclassification 33
1.7 Requests for Updating of Entries/Annotations 41
1.7.1 Annotations (Warrant of Levy, Lien, Mortgage, etc.) 49
1.8 Cancellation of Assessment Records 59
1.9 Cancellation of Assessment based on Closure/Termination of
Business 66
1.10 Declaration of New/Undeclared Land (Titled Property) 74

2.0 Issuance of Certified copies of Real Property Assessment 83

Documents
2.1 Issuance of Certificate of Tax Map 83
2.2 Issuance of Certification of Adjoining Lot Ownership 86
2.3 Property Location and Vicinity 89
2.4 Issuance of Certificate of Property Holdings and/or No
Property Holdings/Issuance of Certificate of No
Improvement/with Improvement 93
2.5 Issuance of Simple electronic copy of Property Record for
Real Property Tax Payment 99
2.6 Issuance of Certified True Copy of Tax Declaration 101

3.0 Recording, Routing and Mailing of Outgoing Correspondence 107

4.0 Recording and Routing of Registered Mail Correspondence 108
5.0 Receiving and Routing of Hand Carried Communications/
Correspondence 109
6.0 Feedback Submission and Processing 110
7.0 Department Director 111

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SERVICE CLASSIFICATION

Above-mentioned transactions may be classified as simple, complex, and highly

technical, depending on the number, property size and kind, and other considerations,
as required by circumstances, considering that it involves real property ownership for
taxation purposes, and not just an ordinary permit.

In particular, simple transactions are property-related transactions such as certified

copy or certification that is not in any way involve a very large area, nor necessitates
inspection, or an extensive examination and research, and are not in any way involved
in duplication, overlapping, multiple claimants and such other land disputes/issues.

Complex transactions are transactions that necessitates inspection, further evaluation

and revalidation in order to resolve not to mention the area/size, bulk of transaction and
other issues.

Highly Technical on the other hand, involves transactions that necessitate furthermore
evaluation and research in order to resolve, such complicated issues as duplication,
overlapping, multiple claimants and such other land disputes/issues.

1.0 REQUEST FOR ISSUANCE OF NEW TAX DECLARATION

As a COVID-19 safety precaution, face to face transactions are minimized, thus,

property owners and other stakeholders are required to transact online, using the
[email protected] email facility for the mean time, until the online
application thru the Quezon City Easy Property Transfer (QCEPT) is operational.

While alternative methods for the submission of application is accepted, such as thru on-
premise online submission –for those not able to transact online, this method however
requires additional time not only for sanitation. Both methods require pre-evaluation
activities and continued communication, before the transaction is officially entered or
accepted for processing. It is very important to note that processing of transactions
commences only upon submission of complete documents. Incomplete requirements will
not be processed or will be returned to applicant, on both cases, whether thru email or
online on premise applications.

Tax Declaration is a document that reflects the value of the real property whether Land,
Building/Improvement or Machinery for purposes of Real Property Tax collection,
assessed against the owner/taxable person or entity, as authorized under the Local
Government Code (RA 7160), implemented through City Ordinance No. SP-91, S-1993,
as amended, or The Quezon City Revenue Code of 1993 and subsequent Ordinances.

The Owner’s Copy of a tax declaration is issued upon registration of transfer of

ownership of real property from the previous owner to a new owner or upon declaration

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of newly titled lot, new building or improvement and machinery. Under existing laws, it
is the duty of all persons acquiring property to prepare, or cause to be prepared, and
file with the City Assessor’s Office, a sworn statement declaring the true value of their
property, whether previously declared or undeclared, taxable or exempt, which shall be
the current and fair market value of the property, as determined by the declarant. Such
declaration shall contain a description of the property sufficient in detail to enable the
assessor or his deputy to identify the same for assessment purposes.

Declaration herein referred to have to be filed within sixty (60) days from the issuance of
its Transfer Certificate of Title (TCT) or Condominium Certificate of Title (CCT), as the
case may be, otherwise shall be imposed a penalty for late filing in accordance with
Ordinance No. SP-2361 s-2014.

Tax Declaration can also be issued for other transactions such as:

(i) Consolidation/Subdivision or Segregation Lots/Improvement or Building

(ii) Consolidation/Segregation with Transfer of Ownership of Real Property
(iii) Consolidation of Ownership of Real Property
(iv) Appraisal and Assessment of New Building/Improvements
(v) Request for Reassessment/Reclassification
(vi) Request for Updating/Revision of values (per existing Ordinances)
(vii) Request for Correction of Entry/ies, Annotation, as may be necessary
(viii) Request for Cancellation of Assessment Record/s
(ix) Request for Cancellation of Assessment based on Closure/Termination
of Business
(x) Declaration of New/Undeclared Land (Titled Property)

1.1 Transfer of Ownership of (Land, Building and Machinery) to

New Owner on the Basis of New Title/s Issued

To accommodate request of property owners who shall transfer real property

ownership to another, in compliance with Section 202 in relation to Section 208
or RA 7160.

Processing Period: Three (3), Seven (7) or Twenty-one (21) days depending on
the number of parcels/real property units (RPUs) involved
and the complexity of Transaction/s involved

Simple - involves (a) Transfer of Single Condominium Units and Parking, covered
only one (1) Deed of Conveyance

Complex - involves the transfer of vacant lot, which needs ocular inspection to
confirm the existence or presence of undeclared building/structure

6
 subject for assessment, and presence of informal settlers which most
of the times is not being disclosed with mere pictures submitted.
Transfer of existing building/improvement/s; lot with improvement or
house and lot, and machinery if possible, embraced by only one (1)
Deed of Conveyance, as well as 2 or more condominium unit
transactions, maximum of 5, similarly embraced by one (1) Deed of
Conveyance;

Highly Technical - involves the transfer of multiple lots and improvements above
five (5) parcels/real property units (RPUs)

Transaction’s processing period may also be affected by the following factors:

1. Volume/bulk of incoming transactions
2. System down time
3. Mis-sending of documents for compliance
4. Evaluation findings require completion of real property tax payment,
validation of continuity of ownership based on TCTs/CCTs on record,
incomplete transfer tax payment, unplotted properties subject for tax
map validation, and many other issues.
5. Again, it is important to note that processing of transactions commences
only upon submission of complete documents. Incomplete requirements
will not be processed or will be returned to applicant, on both cases
(whether thru email or online-on premise applications).

Office or Division: CITY ASSESSOR’S OFFICE

Classification: Simple, Complex, Highly Technical
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest, duly authorized

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
101 (QCG-CAO-QP/SOI-B01-v05) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the owner and v.ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
assessorsoffice

7
• Contact Number and E-mail Address of the
owner and authorized representative
together with the following documents:
Properly Filled-out FORM 101(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B01-v05) for On-premise online Information Desk
submission transaction
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
o Certified True Copy/Electronic Certified copy Register of Deeds
of Transfer Certificate of Title/Condominium
Certificate of Title (TCT/CCT)
o Certified true copy of previous TCT/CCT (to
establish continuity)
o Deed of Conveyance (Secretary Certificate is Property Owner/Seller/Buyer
required if a seller is a corporation)
o Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photocopy) and Tax Bill
o Seller’s Business Tax Receipt/Business
Permit (original & photocopy, if seller is a
Corporation)
o Current Realty Tax Clearance of updated and
correct RPT payment or photo copy of latest
year full payment
o Electronic-Certificate Authorizing Registration Bureau of Internal Revenue
(eCAR), duplicate or photocopy(AO 186, s-2007)
o Note: For 1999 released Title and below, in case any of the mandatory requirement/document are no
longer available please submit:
✓ LRA Certification
✓ Notarized Affidavit of Loss executed by the Registered Owner
✓ Affidavit of actual possession/ownership
✓ Affidavit of Undertaking, if warranted
o Latest Picture of Property (3x5 colored, photo Property Owner/Authorized
paper), frontage/façade showing a full view of Representative
the structure
Copy of latest tax declaration (if necessary) City Assessor’s Office
Affidavit of undertaking may also be required if Property Owner/Authorized
the above-cited documents proved Representative
insufficient.
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60) days
after the issuance of the Transfer Certificate of

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 Title from the Registry of Deeds (Ordinance
No.2361, Series of 2014).
To show proof of release, submit Acknowledgement Slip
reflecting EPEB No. or Certification of Release from RD.
Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email None 15 mins Receiving
(CityAssessor@quez (Pre- Clerk/Email
1.1 Automatic email
oncity.gov.ph) receiving/ Administrator
reply sent.
properly Filled-out Intermediary (Administrative
FORM 101(QCG- stage) Division)
1.2 Receive e-mail;
CAO-QP/SOI-B01-
check on all
v05) inclusive of clear
attachments
soft copy of all
submitted.
required documents in
PDF or JPEG file.
1.3 Forwards e-mail to Records Clerk
RRE for review and (Records
1.1 Receive an
evaluation and Section)
automatic email reply
control
acknowledging
receipt of the request
and wait for the
application to be
evaluated
2.Wait for the request 2.1 Receives None 15 mins Receiving
to be evaluated. forwarded email, track (Pre- clerks (RRE
for control purposes receiving/ Unit)
and print all Intermediary
attachments;. stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of transfer as depending s & Evaluators
against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels

2.3 Upon record 5 mins. Receiving

validation, refer clerks (RRE
Unit)

9
 transaction for
processing/tracking
2.4 Encodes 5 mins. Tax Mapping
transaction using the Receiving
Transaction Document Clerk (Window
Tracking System for 4)
proper monitoring
3. Receive an official 3.1 E-mail back to None 5 mins Receiving
acknowledgement officially acknowledge (Pre- clerks (RRE
thru email on-line request if receiving/ Unit)
acknowledging compliant; or Intermediary
receipt with stage)
Tracking Control 3.1.1 E-mail applicant
No. & schedule of as to automatic denial
release; or Notice due to lacking
of denial (as the requirements found
case may be) on upon evaluation.
the application/
request.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Print property 15 mins. EDP Data
record subject of Controller
transfer including
posted FAAS, if any

4.1 Prepare/update 1-2 days or LAOO I

FAAS based on latest more (Property
property information, depending Appraisers)
recommend inspection, on
if necessary appraiser’s
load
4.2 Prepares transmittal
listing to Station 2
*
Property/ies requiring field validation are considered complex
5.0 Receive None 1 day Station 2
transaction based on EDP Division
transmittal listing; Data
5.1Validate/verify Controller and
property record; Computer
5.2 Check payment; Operators
5.3 Encode FAAS;
5.4 Print FAAS;
5.5 Track & Transmit

10
 6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction
6.4 Transmit to Stn. 4 Assessment
Clerk
7.0 Review & submit None 1/2 day Station 4
FAAS Electronic
7.1 Assign TDN; Data
7.2 Encode annotation Processing
7.3 Print/ generate Division-
NOA/TD Data Encoders
7.4Track and Transmit
8.0 Final review and None 1/2 day Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hrs. Station 6
and Sorting of TD City Assessor
for release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email for the schedule through e-mail/SMS Records Mgt.
of pick up/release. on the availability of Division
He/she may TD/NOA for release Releasing
coordinate as well as Team
to the preferred mode
of release.
5. Proceeds to 10.1 Releases new Tax None 30 minutes Assessment
releasing window with Declaration & Notice of Records
email confirmation to Assessments Management
be presented & (TD/NOA) Division
receive owner’s copy Releasing
of new Tax Clerk
Declaration. (Window 6),
TOTAL : 5-7 Days

Note: 1) Processing time starts from full evaluation and assignment of tracking number.
2) Owner’s copy of the Tax Declaration unclaimed within 5 days shall be forwarded
to the Record’s Section for mailing (within5 days).

11
 3) Transacting clients, apart from fulfilling the documentary requirements and
payment of appropriate fee/s, shall observe proper health protocols in view of
the COVID-19 pandemic.
4) Our process owners and staff shall, at all times, observe precautionary
measures by wearing facial masks and face shields, frequent handwashing,
among other measures and such other precautionary measures.

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE
PAID
1. Request for a
schedule by setting
an appointment
online via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
101(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B01-v05) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for Clerk
automatic email reply review, evaluation (Records
acknowledging and control. Section)
receipt of the request
and wait for the

12
application to be
evaluated
3.2 In the absence 3.3 OD scans the 15-30 mins Applicant/
of available email documents submitted & (Pre- Officer of the
address on the part of forwards the same via receiving/ Day/Email
applicant, he/ she email to Intermediary administrator
shall be assisted to CityAssessor@quezon stage) (Admin. Div.)
have the same city.gov.ph which in Receiving
emailed/sent thru turn shall directly Clerk
dropbox.CityAssessor forward the same to (Records
@quezoncity.gov.ph RRE for review, Section)
3.2.1 Receive an evaluation and control.
acknowledgement/ 3.3.1 Auto email reply
reply via SMS. is relayed thru SMS
3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives None 15 mins Receiving
applicant waits for the forwarded email, track (Pre- clerks (RRE
request to be for control purposes receiving/ Unit)
evaluated. and print all Intermediary
attachments;. stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of transfer as depending s & Evaluators
against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels
3.6 Upon record 5 mins. Receiving
validation, refer Clerk (RRE
transaction for Unit)
processing/tracking

3.7 Encodes 5 mins. Tax Mapping

transaction using the Receiving
Transaction Document Clerk (Window
Tracking System for 4)
proper monitoring

13
3.4 Receive an official 3.8 Notify/email back to None 5 mins (Pre- Receiving
acknowledgement officially acknowledge receiving/ Clerks (RRE
thru email/SMS on-line request if Intermediary Unit)
acknowledging compliant together with stage)
receipt with Tracking Tracking No.; or
Control No. &
schedule of release; 3.8.1 Notify/email
or Notice of denial (as applicant as to lacking
the case may be) on documents for
the application/ submission
request. requirements found
upon evaluation.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Print property 15 mins. EDP Data
record subject of Controller
transfer including
posted FAAS, if any
4.1 Prepare/update Tax Mapper II
FAAS based on latest 1-2 day or and LAOO I
property information, more (Property
recommend inspection, depending Appraisers)
if necessary on
4.2 Prepares transmittal appraiser’s
listing to Station 2 load
2/
Property/ies requiring field validation are considered complex
5.0 Receive transaction None 1 day Station 2
based on transmittal EDP Division
listing; Data
5.1 Validate/verify Controller and
property record; Computer
5.2 Check payment; Operators
5.3 Encode FAAS;
5.4 Print FAAS;
5.5 Track & Transmit
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit to Stn.4 Clerk

14
 7.0 Review & submit None 1/2 day Station 4
FAAS Electronic
7.1 Assign TDN; Data
7.2 Encode annotation Processing
7.3 Print/ generate Division-
NOA/TD Data
7.4Track and Transmit Encoders
8.0 Final review and None 1 hr. Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hrs. Station 6
and Sorting of TD for City Assessor
release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email for the through e-mail/ or Records Mgt.
schedule of pick SMS on the Division
up/release. He/she availability of Releasing
may coordinate as TD/NOA for release Team
well as to the
preferred mode of
release.
5. Proceeds to 10.1 Releases new Tax None 30 minutes Assessment
releasing window Declaration & Notice of Records
with email the Assessments (TD/NOA) Management
confirmation to be Division
presented & Releasing
receive owner’s copy Clerk
of new Tax (Window 6)
Declaration. TOTAL : 3 days for
simple
transaction
7 days for
complex

Note: 1) Processing time starts from full evaluation and tracking.

2) Owner’s copy of the Tax Declaration unclaimed within 5 days shall be forwarded to the Record’s
Section for mailing (within5 days).
3) Transacting clients, apart from fulfilling the documentary requirements and payment of
appropriate fee/s, shall observe proper health protocols in view of the COVID-19 pandemic.
4) Our process owners and staff shall, at all times, observe precautionary measures by wearing
facial masks and face shields, frequent handwashing, among other measures and such other
precautionary measures.
5) Owner’s copy of Tax Declaration unclaimed within 5 days shall be forwarded to the Record’s
Section for mailing (within 5 days)

15
1.2 CONSOLIDATION/SUBDIVISION OR SEGREGATION OF
LOT/IMPROVEMENT OR BUILDING
1.3 CONSOLIDATION/SEGREGATION WITH TRANSFER OF REAL
PROPERTY
1.4 CONSOLIDATION OF OWNERSHIP OF REAL PROPERTY

These three (3) transactions are inter-related and involves almost similar processes, the
City Assessor’s Office is also mandated to Consolidate and Subdivide lots and even
improvements, as the case maybe, depending on submitted documents, and most of the
time, involves simultaneous change in ownership, based on approved subdivision plans
submitted by the owner or any transacting public.

Considered a complex transactions to highly technical as it necessitates inspection, tax

mapping, further evaluation and revalidation in order to plot exact location, resolve issues
on area/size, and location, and other issues.

Processing Period :

Complex - 1-5 parcels w/out improvement, 5-7 days

- 1-5 parcels with improvement, 6-7 days
Highly Technical - 6-10 parcels w/out improvement, 8-10 days
- 6-10 parcels with improvement, 8-10 days

Transaction’s processing period may also be affected by the following factors:

1. When subdivision plan involves many resulting lots or many consolidated lots
in the case of consolidation.
2. Volume of transactions
3. System down time/network-related issues/system-generated errors
4. Mis-Sending of documents for compliance
5. Evaluation findings require completion of real property tax payment,
validation of continuity of ownership based on TCTs/CCTs on record,
incomplete transfer tax payment, unplotted properties subject for tax map
validation, and many other issues.
6. Again, it is important to note that processing of transactions commences only
upon submission of complete documents. Incomplete requirements will not be
processed or will be returned to applicant, on both cases (whether thru email or
online-on premise applications).

Office or Division: CITY ASSESSOR’S OFFICE

Classification: COMPLEX, HIGHLY TECHNICAL
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens

16
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
102 (QCG-CAO-QP/SOI-B02-v05) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the owner and v.ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
• Contact Number and E-mail Address of the assessorsoffice
owner and authorized representative
together with the following documents:
Properly Filled-out FORM 102(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B02-v05) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Transfer Certificate of Title/Condominium Register of Deeds
Certificate of Title (Present original or
certified copy from Registry of Deeds)
Certified true copy of previous Transfer
Certificate of Title/Condominium Certificate
of Title
LRA Approved Subdivision Plan Land Registration Authority/Register
of Deeds; Bureau of Lands; Owner
Clear copy of latest tax declaration (if City Assessor’s Office
necessary)
Current Realty Tax Clearance of correct and City Treasurer’s Office
updated current RPT Payments and/or
photocopy of latest year full payment
Deed of Partition (Partition Agreement) Property Owner
Affidavit of Consolidation, as the case may be
If with Change of Ownership, the following Property Owner
additional documents are required:
Deed of Conveyance is required, which maybe:
__Deed of Sale/Donation

17
 __Deed of Exchange
__Extrajudicial settlement of an estate
__Affidavit of Self Adjudication (sole heir)
__Deed of Conditional Sale
__Others (Specify) ____________
o Note: In case the foregoing documents are no longer available, please submit:
✓ LRA/RD Certification
✓ Notarized Affidavit of Loss executed by the Registered Owner
✓ Affidavit of actual possession/ownership, if warranted
✓ Affidavit of Undertaking, if warranted
Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photocopy) 1/ and Tax Bill
Seller’s Business Tax Receipt/Business Permit
(original & photocopy)
Electronic-Certificate Authorizing Registration Bureau of Internal Revenue
(eCAR), duplicate or photocopy(AO 186, s-
2007)1/
o Latest Picture of Property not more than 3 Property Owner/Authorized
months (3x5 colored, photo paper), Representative
frontage/façade showing a full view of the
structure
Affidavit of undertaking may also be required if Property Owner/Authorized
the above-cited documents proved Representative
insufficient.
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60) days
after the issuance of the Transfer Certificate of
Title from the Registry of Deeds (Ordinance
No.2361, Series of 2014).
To show proof of release, submit Acknowledgement Slip
reflecting EPEB No. or Certification of Release from RD.
Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email None 15 mins Receiving
(CityAssessor@quez (Pre- Clerk/Email
1.1 Automatic email
oncity.gov.ph) receiving/ Administrator
reply sent.
properly Filled-out Intermediary (Administrativ
FORM 102(QCG- stage) eDivision)
1.2 Receive e-mail;
CAO-QP/SOI-B02-
check on all
v05) inclusive of

18
clear soft copy of all attachments
required documents submitted.
in PDF or JPEG file..
Records Clerk
1.3 Forwards e-mail to
(Records
1.1 Receive an RRE for review
Section)
automatic email reply and evaluation and
acknowledging control
receipt of the request
and wait for the
application to be
evaluated
2.Wait for the request 2.1 Receives None 15 mins Receiving
to be evaluated. forwarded email, track (Pre- clerks (RRE
for control purposes receiving/ Unit)
and print all Intermediary
attachments;. stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of transfer as depending s & Evaluators
against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels

2.3 Upon record 5 mins. Receiving

validation, refer clerks (RRE
transaction for Unit)
processing/tracking
2.4 Encodes 5 mins. Tax Mapping
transaction using the Receiving
Transaction Document Clerk (Window
Tracking System for 4)
proper monitoring
3.Receive an official 3.1 E-mail back to None 5 mins Receiving
acknowledgement officially acknowledge (Pre- clerks (RRE
thru email on-line request if receiving/ Unit)
acknowledging compliant; or Intermediary
receipt with stage)
Tracking Control 3.1.1 E-mail applicant
No. & schedule of as to automatic denial
release; or Notice of due to lacking
denial (as the case requirements found
upon evaluation.

19
 may be) on the
application/ request.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Prints property None 2 days or Tax Mapping
record and latest tax more Division, and
map depending Property
4.1 Researches and on the lot Appraisal
checks parcel area, Division)
configuration/plat complexity Verifier,
4.2 Conducts ocular and number
Evaluator
inspection (if of parcels
necessary)
4.3 Validates, checks &
approves for
computerized
platting
4.4 Prepares FAAS
(Assign respective
PIN; Prepare
computation and
completion of
manual FAAS)
4.5 Prepares
transmittal listing to
Station 2
5.0 Validate/verify None 1 day Station 2
property record; EDP Division
Checks RPT Data
payment Controller and
5.1 Encode FAAS Computer
5.2 Print FAAS Operators
5.3Track & Transmit
6.0 Review & Verify None 1 day Station 3
encoded FAAS Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Track & Transmit Clerk
2/
Property/ies requiring field validation requires 1 day

20
 7.0 Review & submit None ½ day Station 4
FAAS Electronic
7.1 Assign TDN Data
7.2 Print/ generate Processing
NOA/TD Division
7.3 Encode Data Encoders
annotations
7.4 Track and Transmit
8.0 Final review and None 1 hr. Station 5
Pre-Approval Assistant City
8.1Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hrs Station 6
and Sorting of TD for City Assessor
release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email as to the through e-mail/SMS Records Mgt.
availability of TD. He/ on the availability of Division or
she may coordinate TD/NOA for release Records
as well as to the Section of
preferred mode of Admin Division
release.
5. Proceeds to 10.1 Releases Tax None 30 minutes Assessment
releasing window with Declaration Records
the email confirmation Management
to be presented & Division
receive owner’s copy Releasing
of new Tax Clerk
Declaration. (Window
Counter 6)
TOTAL: 5-7 days
complex

TRANSACTIONS SUBMITTED THRU ON-PREMISE ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting
an appointment

21
online via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
102(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B02-v05) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for Clerk
automatic email reply review, evaluation (Records
acknowledging and control. Section)
receipt of the request
and wait for the
application to be
evaluated
3.2 In the absence of 3.3 OD scans the 15-30 mins Applicant/
available email documents submitted & (Pre- Officer of the
address on the part of forwards the same via receiving/ Day/Email
applicant, he/ she email to Intermediary administrator
shall be assisted to CityAssessor@quezon stage) (Admin. Div.)
have the same city.gov.ph which in Receiving
emailed/sent thru turn shall directly Clerk
dropbox.CityAssessor forward the same to (Records
@quezoncity.gov.ph RRE for review, Section)
evaluation and control.
3.2.1 Receive an 3.3.1 Auto email reply
acknowledgement/ is relayed thru SMS
reply via SMS. 3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit

22
 to minimize printing
activities.

3.3 On both cases 3.4 Receives None 15 mins Receiving

applicant waits for the forwarded email, track (Pre- clerks (RRE
request to be for control purposes receiving/ Unit)
evaluated. and print all Intermediary
attachments;. stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of transfer as depending s & Evaluators
against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels
3.6 Upon record 6 mins. Receiving
validation, refer Clerk (RRE
transaction for Unit)
processing/tracking

3.7 Encodes 5 mins. Tax Mapping

transaction using the Receiving
Transaction Document Clerk (Window
Tracking System for 4)
proper monitoring
3.4 Receive an official 3.8 Notify/email back to None 5 mins (Pre- Receiving
acknowledgement officially acknowledge receiving/ Clerks (RRE
thru email/SMS on-line request if Intermediary Unit)
acknowledging compliant together with stage)
receipt with Tracking Tracking No.; or
Control No. &
schedule of release; 3.8.1 Notify/email
or Notice of denial (as applicant as to lacking
the case may be) on documents for
the application/ submission
request. requirements found
upon evaluation.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.

23
4.0 Prints property None 2 days or Tax Mapping
record and latest tax more Division, and
map depending Property
4.1 Researches and on the lot Appraisal
checks parcel area and Division)
configuration/plat number of Verifier,
4.2 Conducts ocular parcels
Evaluator
inspection (if
necessary)
4.3 Validates, checks
& approves for
computerized platting
4.4 Prepares FAAS
(Assign respective
PIN; Prepare
computation and
completion of manual
FAAS)
4.5 Prepares
transmittal listing to
Station 2
5.0 Validate/verify None 1 day Station 2
property record; EDP Division
Checks RPT Data
payment Controller and
5.1 Encode FAAS Computer
5.2 Print FAAS Operators
5.3Track & Transmit
6.0 Review & Verify None 1 day Station 3
encoded FAAS Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Track & Transmit Clerk
2/
Property/ies requiring field validation requires 1 day

7.0 Review & submit None ½ day Station 4

FAAS Electronic
7.1 Assign TDN Data
7.2 Print/ generate Processing
NOA/TD Division

24
 7.3 Encode Data
annotations Encoders
7.4 Track and Transmit
8.0 Final review and None 1 hr. Station 5
Pre-Approval Assistant City
8.1Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hrs Station 6
and Sorting of TD for City Assessor
release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email as to the through e-mail/ or Records Mgt.
availability of TD. He/ sms for the schedule Division or
she may coordinate of release. Records
as well as to the Section of
preferred mode of Admin
release.
Division
5. Proceeds to 10.1 Releases Tax None 30 minutes Assessment
releasing window with Declaration Records
the email confirmation Management
to be presented & Division
receive owner’s copy Releasing
of new Tax Clerk
Declaration. (Window
Counter 6)
TOTAL: 5 -7 days
complex

1.5 APPRAISAL & ASSESSMENT OF NEW BUILDING/IMPROVEMENT

AND/OR MACHINERY
Both persons acquiring real property or making improvements thereon, and the City
Assessor’s Office has to make a declaration of real property as provided by law. This
particular service is requested by declarant/owner for the issuance of a new tax
declaration for his/her newly constructed building and/or newly installed machinery.

Processing Period : Five (5) working days for single transaction,

Complex - 7 days for more complex ones, e.g. Townhouses, medium-
rise buildings, etc.;
Highly Technical - 21 days or more, for multiple (500 and above)
condominium units

25
Note: Findings as a result of Sec. 204 (Declaration of Real Property by the Assessor)
upon actual/ocular inspection, shall originate from the respective Appraisers in-charge,
followed by the issuance of corresponding Notice to property owner/s.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: COMPLEX, HIGHLY TECHNICAL
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
103 (QCG-CAO-QP/SOI-B03-v04) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the owner and v.ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
• Contact Number and E-mail Address of the assessorsoffice
owner and authorized representative
together with the following documents
Properly Filled-out FORM 103(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B03-v04) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Approved Building Permit Department of Building Official
Approved Building Plan
Occupancy Permit (if any)
Mechanical Permit (if any), for Machinery
Current Realty Tax Clearance of updated and City Treasurer’s Office
correct RPT Payment or present original and
photocopy of current year full payment (for
Land/Lot)

26
Notarized Sworn Statement of owner declaring Property Owner
the property or the true value of machinery
(in case machinery is the one being
declared)
Lease Contract, if warranted Property Owner
Latest Picture of property, not more than 3 Property Owner
months (3” x 5” colored, photo paper) –
frontage/facade (showing a full view of the
structure)
FEES
TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE G TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email
(CityAssessor@quez
1.1 Automatic email None 15 mins Receiving
oncity.gov.ph)
reply sent. (Pre- Clerk/Email
properly Filled-out
receiving/ Administrator
FORM 103(QCG-
1.2 Receive e-mail; Intermediary (Administrative
CAO-QP/SOI-B03-
check on all stage) Division)
v04) inclusive of
attachments
clear soft copy of all
submitted.
required documents
in PDF or JPEG file
1.3 Forwards e-mail to Records Clerk
format.
RRE for review and (Records
evaluation and Section)
1.1 Receive an
control
automatic email reply
acknowledging
receipt of the request
and wait for the
application to be
evaluated.
2.Wait for the request 2.1 Receives forwarded None 15 mins Receiving
to be evaluated. email, track for control (Pre- clerks (RRE
purposes and print all receiving/ Unit)
attachments;. Intermediary
stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)

27
 documentation area and
submitted. number of
parcels
3. Receive an official 3.0 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email on-line request if Unit)
acknowledging compliant; or
receipt or denial (as 3.1 Email applicant as
the case may be) of to automatic denial due
the application/ to lacking requirements
request. found upon evaluation.
3.1 Wait for the 3.2 Forwards e-mail to
request to be Property Appraisal
evaluated. Division (Station 1) for
technical evaluation
and control.

Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1-2 days Records Clerk
validates submitted depending and Local
documents on the Assessment
4.1 Conducts ocular number of Operations
inspection (if RPUs Officer
necessary) assigned
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
3.2 Owner receives 4.3 Assign Tracking No. 30 mins Records Clerk
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of 4 .4 Transmit FAAS
release prepared to Stn 2

5.0 Validate/verify None 1/2 day Station 2

property record; EDP Division
5.1Encode FAAS Data
5.2 Print FAAS Controller and
5.4 Track & Transmit Computer
Operators

28
 6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data Encoders
7.4 Track and Transmit
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
4. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail/ or sms Records
up/release of Tax for the schedule of Magnt.
Declaration release Division or
Records
Section,
Administrative
Division
5. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
Records
Section,
Administrative
Division

29
 TOTAL : 3-5 days

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting
an appointment
online via
https://qceservices.q
uezoncity.gov.ph/
2.0 Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
103 (QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B03-v04) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for review, Clerk
automatic email reply evaluation and (Records
acknowledging control. Section)
receipt of the request
and wait for the
application to be
evaluated
3.2 In the absence of 3.3 OD scans the 15-30 mins Applicant/
available email documents submitted & (Pre- Officer of the
address on the part of forwards the same via receiving/ Day/Email
applicant, he/ she email to

30
shall be assisted to CityAssessor@quezonc Intermediary administrator
have the same ity.gov.ph which in turn stage) (Admin. Div.)
emailed/sent thru shall directly forward Receiving
dropbox.CityAssesso the same to RRE for Clerk
[email protected] review, evaluation and (Records
3.2.1 Receive an control. Section)
acknowledgement/ 3.3.1 Auto email reply is
reply via SMS. relayed thru SMS
3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives forwarded None 15 mins Receiving
applicant waits for the email, track for control (Pre- clerks (RRE
request to be purposes and print all receiving/ Unit)
evaluated. attachments;. Intermediary
stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
RPUs
3.4 Receive an official 3.6 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email or SMS on-line request if Unit)
acknowledging compliant; or
receipt or denial (as 3.6.1 Email applicant as
the case may be) of to automatic denial due
the application/ to lacking requirements
request. found upon evaluation.
3.7 Forwards e-mail to
Property Appraisal Receiving
Division (Station 1) for clerks (RRE
technical evaluation Unit) & PAD
and control. Receiving
Clerk
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.

31
 4.0 Checks and None 1-2 days Records Clerk
validates submitted depending and Local
documents on the Assessment
4.1 Conducts ocular number of Operations
inspection (if RPUs Officer
necessary) assigned
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
3.5 Owner receives 4.3 Assign Tracking No. 30 mins Records Clerk
email or SMS, as to and inform applicant of
the Tracking Control the control/tracking no.
No. & schedule of 4 .4 Transmit FAAS
release prepared to Stn 2

5.0 Validate/verify None 1/2 day Station 2

property record; EDP Division
5.1Encode FAAS Data
5.2 Print FAAS Controller and
5.4 Track & Transmit Computer
Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data
7.4 Track and Transmit Encoders
8.0 Final review and None 1 hour Assistant City
Pre-Approval Assessor for
8.1 Counter-sign on Operation-
NOA/TD Station 5
8.2 Track and Transmit

32
 9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
4. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail/ or sms Records
up/release of Tax for the schedule of Magnt.
Declaration release Division or
Records
Section,
Administrative
Division
5. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
Records
Section,
Administrative
Division
TOTAL : 3-5 days

1.6 REQUEST FOR REASSESSMENT/RECLASSIFICATION

Reassessment/Reclassification on existing assessments are services requested by a

property owner for purposes of (1) declaring additional area introduced or marking
alteration to existing building/improvement, the predominant use of his/her property.

Processing Period :
Simple - 3-5 days for simple transactions
Complex - Seven (7) days for more complex ones, e.g. Townhouses,
Medium-rise buildings, etc.;
Highly Technical - 21 days or more, for multiple involving 2 or more building
and (500 and above) condominium units

Note: Findings as a result of Sec. 204 (Declaration of Real Property by the Assessor)
upon actual/ocular inspection, shall originate from the respective Appraisers in-charge,
followed by the issuance of corresponding Notice to property owner/s.

33
Office or Division: CITY ASSESSOR’S OFFICE
Classification: SIMPLE, COMPLEX
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
103 (QCG-CAO-QP/SOI-B03-v04) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the owner and v.ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
• Contact Number and E-mail Address of the assessorsoffice
owner and authorized representative
together with the following documents:
Properly Filled-out FORM 103(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B03-v04) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Approved Building Permit Department of Building Official
Approved Building Plan
Occupancy Permit (if any)
Current Realty Tax Clearance of updated and City Treasurer’s Office
correct RPT Payment or present original and
photocopy of current year full payment (for
Land/Lot)
Sworn Statement of owner declaring the Property Owner
property
Latest Picture of property not more than 3 Property Owner
months (3” x 5” colored, photo paper) –

34
 frontage/facade (showing a full view of the
structure)
FEES
TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE G TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email None 15 mins Receiving
(CityAssessor@quez (Pre- Clerk/Email
1.1 Automatic email
oncity.gov.ph) receiving/ Administrator
reply sent.
properly Filled-out Intermediary (Administrative
FORM 103(QCG- stage) Division)
1.2 Receive e-mail;
CAO-QP/SOI-B03-
check on all
v04) inclusive of
attachments
clear soft copy of all
submitted.
required documents
in PDF or JPEG file
1.3 Forwards e-mail to Records Clerk
format.
RRE for review (Records
and evaluation and Section)
1.1 Receive an
control
automatic email reply
acknowledging
receipt of the request
and wait for the
application to be
evaluated.
2.Wait for the request 2.1 Receives forwarded None 15 mins Receiving
to be evaluated. email, track for control (Pre- clerks (RRE
purposes and print all receiving/ Unit)
attachments;. Intermediary
stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels
3. Receive an official 3.0 Email back to 30 mins Records Clerk
acknowledgement officially acknowledge (RRE Unit)
thru email on-line request if
acknowledging compliant; or
receipt or denial (as

35
the case may be) of 3.1 Email applicant as
the application/ to automatic denial due
request. to lacking requirements
3.1 Wait for the found upon evaluation.
request to be 3.2 Forwards e-mail to
evaluated. Property Appraisal
Division (Station 1) for
technical evaluation
and control.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1-2 days Records Clerk
validates submitted depending and Local
documents on the Assessment
4.1 Conducts ocular number of Operations
inspection (if RPUs Officer
necessary) assigned
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
3.2 Owner receives 4.3 Assign Tracking No. 30 mins Records Clerk
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of 4.4 Transmit FAAS
release prepared to Stn 2

5.0 Validate/verify None 1/2 day Station 2

property record; EDP Division
5.1Encode FAAS DC and
5.2 Print FAAS Computer
5.4 Track & Transmit Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track Assessment
transaction Clerk
6.4 Transmit
7.0 Review & submit None 1/2 day Electronic
FAAS Data

36
 7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data Encoders
7.4 Track and Transmit
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
4. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail/ or sms Records
up/release of Tax for the schedule of Magnt.
Declaration release Division or
Records
Section,
Administrative
Division
5. Receives a new 11.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
Records
Section,
Administrative
Division
TOTAL : 3-5 days

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting

37
an appointment
online via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
103 (QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B03-v04) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments submitted. administrator
premise via email (Admin. Div.)
CityAssessor@quezo 3.2 Forwards e-mail to
ncity.gov.ph. RRE Unit for review, Receiving
3.1 Receive an evaluation and control. Clerk
automatic email reply (Records
acknowledging Section)
receipt of the request
and wait for the
application to be
evaluated
3.2 In the absence of 3.3 OD scans the 15-30 mins Applicant/
available email documents submitted & (Pre- Officer of the
address on the part of forwards the same via receiving/ Day/Email
applicant, he/ she email to Intermediary administrator
shall be assisted to CityAssessor@quezonc stage) (Admin. Div.)
have the same ity.gov.ph which in turn Receiving
emailed/sent thru shall directly forward Clerk
dropbox.CityAssesso the same to RRE for (Records
[email protected] review, evaluation and Section)
3.2.1 Receive an control.
acknowledgement/ 3.3.1 Auto email reply is
reply via SMS. relayed thru SMS
3.3.2 Received/
collected hard copies
from taxpayer are

38
 forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives forwarded None 15 mins Receiving
applicant waits for the email, track for control (Pre- clerks (RRE
request to be purposes and print all receiving/ Unit)
evaluated. attachments;. Intermediary
stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
RPUs
3.4 Receive an official 3.6 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email or SMS on-line request if Unit)
acknowledging compliant; or
receipt or denial (as 3.6.1 Email applicant as
the case may be) of to automatic denial due
the application/ to lacking requirements
request. found upon evaluation.
3.7 Forwards e-mail to Receiving
Property Appraisal clerks (RRE
Division (Station 1) for Unit) & PAD
technical evaluation Receiving
and control. Clerk
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1-2 days Records Clerk
validates submitted depending and Local
documents on the Assessment
4.1 Conducts ocular number of Operations
inspection (if RPUs Officer
necessary) assigned
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
3.5 Owner receives 4.3 Assign Tracking No. 30 mins Records Clerk
email or SMS, as to and inform applicant of
the Tracking Control the control/tracking no.

39
No. & schedule of 4 .4 Transmit FAAS
release prepared to Stn 2

5.0 Validate/verify None 1/2 day Station 2

property record; EDP Division
5.1Encode FAAS Data
5.2 Print FAAS Controller and
5.4 Track & Transmit Computer
Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data
7.4 Track and Transmit Encoders
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
4. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail/ or sms Records
up/release of Tax for the schedule of Magnt.
Declaration release Division or
Records
Section,
Administrative
Division
5. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through

40
 pick-up, e-mail, or by Management
mail Division
Releasing
Clerk
(Window
Counter 6)
Records
Section,
Administrative
Division
TOTAL : 5-7 days

1.7 REQUEST FOR UPDATING OF ENTRIES/ANNOTATIONS

The clientele can avail of this kind of service in case there are specific entry/ies they feel
to be corrected or updated in their tax declarations. Common transaction for correction
of entry involves updating of address, correction of misspelled names, correction in the
technical description, typographical errors, brought about by wrong entries on
TCTs/CCTs, correction of Property Index Number (PIN) and many others.

However, there are property records particularly big parcels that remains unrevised for
reasons of real property tax delinquency, multiple claimant, overlapping and other
issues, that requires further revalidation before an updated record is issued, thus,
considered and classified as complex.

Processing Period: Within three (3) to seven (7) working days or earlier for simple
and complex transactions, respectively.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE, COMPLEX
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital Application Form Quezon City Website:
104 (QCG-CAO-QP/SOI-B04-v04) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information:

41
• Full Name and Signature of the owner and https://assessorsoffice.quezoncity.go
submitting person/authorized v.ph/
representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
owner and authorized representative assessorsoffice
together with the following documents:
Properly Filled-out FORM 104(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B04-v04) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Letter-request of the owner specifying Owner/Authorized Representative
requested correction and purpose for which
the document will be used
Properly Filled-out FORM 104 (QCG-CAO- [email protected];
QP/SOI-B04-v04) for on-premise online CAO Facebook page and CAO
submission, inclusive of the clear soft copy Messenger
of the requirements (in PDF or JPEG file)
Certified true copy or owner’s copy of latest tax Property Owner
declaration (if the subject of correction)
(Depends on the information being
requested for correction)
TCTs/CCTs - authenticated/certified copy from Registry of Deeds
RD (For correction of Owner/s’ Name,
Technical Description, etc.)
Current Realty Tax Clearance of updated and City Treasurer’s Office
correct RPT Payment or present original
and photocopy of current year full payment
(for Land/Lot)
FEES
TO PROCES- PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE SING TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email
(CityAssessor@quez
1.1 Automatic email None 15 mins Receiving
oncity.gov.ph)
reply sent. (Pre- Clerk/Email
properly Filled-out
receiving/ Administrator

42
FORM 104(QCG- 1.2 Receive e-mail; Intermediary (Administrativ
CAO-QP/SOI-B04- check on all stage) eDivision)
v04) inclusive of attachments
clear soft copy of all submitted.
required documents
in PDF or JPEG file 1.3 Forwards e-mail to Records Clerk
format. RRE for review and (Records
evaluation and Section)
1.1 Receive an control
automatic email reply
acknowledging
receipt of the request
and wait for the
application to be
evaluated.
2.Wait for the request 2.1 Receives forwarded None 15 mins Receiving
to be evaluated. email, track for control (Pre- clerks (RRE
purposes and print all receiving/ Unit)
attachments;. Intermediary
stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels
3. Receive an official 3.0 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email on-line request if Unit)
acknowledging compliant; or
receipt or denial (as 3.1 Email applicant as
the case may be) of to automatic denial due
the application/ to lacking requirements
request. found upon evaluation.
3.1 Wait for the 3.2 Forwards e-mail to
request to be Tax Mapping Division
processed/controlled. (Station 1) for technical
evaluation and control.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.

43
 4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Conducts ocular on the Operations
inspection (if number of Officer
necessary, say for RPUs assigned
correction of property
location)
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
4. Owner receives 4.3 Assigns Tracking 30 mins Records Clerk
email as to the No. and inform
Tracking Control No. applicant of the
& schedule of control/tracking no.
release
4.1 Receives notice 4.4 For incomplete
of denial due to requirements, applicant
lacking requirements is advised accordingly.
which may later on
be re-submitted 4.5 Prepares transmittal
following the same listing to Station 2
process.
5.0 Validate/verify None 1/2 day Station 2
property record; EDP Division
5.1Encode FAAS (DC and
5.2 Print FAAS Computer
5.4 Track & Transmit Operators)
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations

44
 7.4 Track and Transmit Data
Encoders
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail for the Records
up/release of Tax schedule of release Magnt.
Declaration Division
6. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
TOTAL : 3-5 days

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE
PAID
1. Request for a
schedule by setting an
appointment online
via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
104(QCG-CAO- Day
QP/SOI-B04-v04)

45
 2.1 Provide applicant
with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for Clerk
automatic email reply review, evaluation (Records
acknowledging receipt and control. Section)
of the request and
wait for the application
to be evaluated
3.2 In the absence of 3.3 OD scans the None 15-30 mins Applicant/
available email
documents submitted (Pre- Officer of the
address on the part of & forwards the same receiving/ Day/Email
applicant, he/ she shallvia email to Intermediary administrator
be assisted to have CityAssessor@quezon stage) (Admin. Div.)
the same email/sent city.gov.ph which in Receiving
thru turn shall directly Clerk
dropbox.CityAssessor forward the same to (Records
@quezoncity.gov.ph RRE for review, Section)
3.2.1 Receive anevaluation and control.
acknowledgement/ 3.3.1 Auto email reply
reply via SMS. is relayed thru SMS
3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives None 15 mins Receiving
applicant waits for the forwarded email, track (Pre- clerks (RRE
request to be for control purposes receiving/ Unit)
evaluated. and print all Intermediary
attachments;. stage)

46
 3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
RPUs
3.4 Receive an official 3.6 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email or SMS on-line request if Unit)
acknowledging receipt compliant; or
or denial (as the case 3.6.1 Email applicant
may be) of the as to automatic denial
application/request. due to lacking
requirements found
upon evaluation. Receiving
3.7 Forwards e-mail to clerks (RRE
Tax Mapping Division Unit) & PAD
(Station 1) for technical Receiving
evaluation and control. Clerk
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Conducts ocular on the Operations
inspection (if number of Officer
necessary, say for RPUs assigned
correction of property
location)
4.2 Prepare
corresponding Field
Appraisal &
Assessment Sheet
(FAAS)
4. Owner receives 4.3 Assigns Tracking 30 mins Records Clerk
email as to the No. and inform
Tracking Control No. applicant of the
& schedule of control/tracking no.
release
4.1 Receives notice 4.4 For incomplete
of denial due to requirements, applicant
lacking requirements is advised accordingly.
which may later on

47
be re-submitted 4.5 Prepares transmittal
following the same listing to Station 2
process.
5.0 Validate/verify None 1/2 day Station 2
property record; EDP Division
5.1Encode FAAS DC and
5.2 Print FAAS Computer
5.4 Track & Transmit Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data
7.4 Track and Transmit Encoders
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail for the Records
up/release of Tax schedule of release Magnt.
Declaration Division
6. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk

48
 (Window
Counter 6)
TOTAL : 3-5 days

1.7.1 ANNOTATIONS (ANNOTATION OF WARRANT OF LEVY, LIEN,

MORTGAGE & OTHER ENCUMBRANCES)

Another vital service of the City Assessor’s Office, for property owners and other
interested parties having legal claim/s over a property, that includes: Warrant of
Levy/Tax Lien, Notice of Lis Pendens, Adverse Claim, and Mortgage and other
encumbrances. Except for tax liens, these are the annotations made on the Title which
should be carried over on Tax Declarations for legal purposes and which may also be
cancelled anytime, based on the court decision and the like.
Processing Period: Within three (3) working days being a simple transaction only.
Office or Division: CITY ASSESSOR’S OFFICE
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
105 (QCG-CAO-QP/SOI-B05-v04) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the owner and v.ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
• Contact Number and E-mail Address of the assessorsoffice
owner and authorized representative
together with the following documents:
Properly Filled-out FORM 105(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B05-v04) for on-premise online Information Desk
submission

49
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Letter-request of the owner specifying Owner/Authorized Representative
requested annotation and purpose for which
the document will be used
Properly Filled-out FORM 105 (QCG-CAO- [email protected];
QP/SOI-B05-v04) for on-premise online CAO Facebook page and CAO
submission, inclusive of the clear soft copy Messenger
of the requirements (in PDF or JPEG file)
Certified true copy or owner’s copy of latest tax Property Owner
declaration (if the subject of correction)
Valid annotation on TCTs/CCTs (Notice of Lis Registry of Deeds
Pendens, Adverse Claim, and Mortgage and
other encumbrances -
authenticated/certified copy from RD
Copy of Notice/Lifting of Levy from BIR Bureau of Internal Revenue
Copy of original Cancellation of Warrant of Levy City Treasurer’s Office
with transmittal from CTO
FEES
TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE G TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email
(CityAssessor@quez
1.1 Automatic email None 15 mins Receiving
oncity.gov.ph)
reply sent. (Pre- Clerk/Email
properly Filled-out
receiving/ Administrator
FORM 105(QCG-
1.2 Receive e-mail; Intermediary (Administrativ
CAO-QP/SOI-B05-
check on all stage) eDivision)
v04) inclusive of
attachments
clear soft copy of all
submitted.
required documents
in PDF or JPEG file
1.3 Forwards e-mail to Records Clerk
format.
RRE for review (Records
and evaluation and Section)
1.1 Receive an
control
automatic email reply
acknowledging

50
receipt of the request
and wait for the
application to be
evaluated.
2.Wait for the request 2.1 Receives forwarded None 15 mins Receiving
to be evaluated. email, track for control (Pre- clerks (RRE
purposes and print all receiving/ Unit)
attachments;. Intermediary
stage)

2.2 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels
3. Receive an official 3.0 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email on-line request if Unit)
acknowledging compliant; or
receipt or denial (as 3.1 Email applicant as
the case may be) of to automatic denial due
the application/ to lacking requirements
request. found upon evaluation.
3.1 Wait for the 3.2 Forwards e-mail to
request to be Assessment Records
evaluated. Management Division
(Station 1) for technical
evaluation and control.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Prepare on the Operations
corresponding Field number of Officer
Appraisal & RPUs assigned
Assessment Sheet
(FAAS)
4. Owner receives 4.2 Assign Tracking No.
email as to the and inform applicant of
Tracking Control No. the control/tracking no.

51
& schedule of
release 4.3 For incomplete 30 mins Records Clerk
4.1 Receives notice requirements, applicant
of denial due to is advised accordingly.
lacking requirements
which may later on
be re-submitted 4.4 Prepares transmittal
following the same listing to Station 2
process.
5.0 Validate/verify None 1/2 day Station 2
property record; EDP Division
5.1Encode FAAS DC and
5.2 Print FAAS Computer
5.3 Track & Transmit Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS Property
6.1 Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data
7.4 Track and Transmit Encoders
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5. Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail/ or sms Records
up/release of Tax for the schedule of Magnt.
Declaration release Division
6. Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records

52
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
TOTAL : 3 days
Note:
There are times however that Annotations are requested on existing or particular Tax
Declaration on file, thus, process flow would be different. Instead of routing the
application/request for encoding and the like, request may be referred directly to the
Assessment Records Management Division (ARMD), being the repository of original
copy of all Tax Declarations on file and shall have the following process, referring to the
same set of requirements, to wit:
Per standing instruction City Assessor
from the office of the
City Assessor:
- Forward transmittal to CA Staff
ARMD
- Receive transmittal None 5 minutes ARMD
from CA personnel
- Checks and validates None 15 minutes Head, ARMD
transmittal and
submitted documents;
- Forward transmittal/ 10 minutes ARMD
request to Records personnel
Control Section
- Retrieve tax None 30 minutes ARMD-
declaration subject Records
for annotation Control
- Stamp annotation on Section
tax declaration
- Review and None 15 minutes Head, ARMD
approve/sign
stamped annotation
- Issue Certified True ₱50 20 minutes ARMD-
Copy of TD with the per Records
requested copy Control
annotation. Section
Owner receives - Order of Payment is 10 minutes ARMD
Order of payment issued personnel
and pay at the City - Forward transmittal to None 15 minutes ARMD
Treasurer’s Office CA/Admin Records personnel
for releasing

53
 - Forward CTC of TD to
EDP for encoding of
annotation on
database
Owner receives - Notify requesting 5 minutes Admin-
notification party thru email of the Records
schedule of release of
annotated tax
declaration
Present original - Releases certified 10 minutes Admin-
payment receipt and copy of Tax Records
Control number copy Declaration together (Administrativ
received from with the annotation, to e Division)
Records-Admin email requesting party
And receives certified
copy of duly
annotated Tax
Declaration
TOTAL Within a day

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting an
appointment online
via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
105(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B04-v04) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. Owner/

54
application form (Pre- Applicant/
online, scan all the 3.1 Receive e-mail; receiving/ Officer of the
requirements and check on all Intermediary Day/Email
submit the same on attachments stage) administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for Clerk
automatic email reply review, evaluation (Records
acknowledging receipt and control. Section)
of the request and
wait for the application
to be evaluated
3.2 In the absence of 3.3 OD scans the None 15-30 mins Applicant/
available email documents submitted (Pre- Officer of the
address on the part of & forwards the same receiving/ Day/Email
applicant, he/ she via email to Intermediary administrator
shall be assisted to CityAssessor@quezon stage) (Admin. Div.)
have the same city.gov.ph which in Receiving
emailed/sent thru turn shall directly Clerk
dropbox.CityAssessor forward the same to (Records
@quezoncity.gov.ph RRE for review, Section)
evaluation and control.
3.2.1 Receive an 3.3.1 Auto email reply
acknowledgement/ is relayed thru SMS
reply via SMS. 3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives None 15 mins Receiving
applicant waits for the forwarded email, track (Pre- clerks (RRE
request to be for control purposes receiving/ Unit)
evaluated. and print all Intermediary
attachments;. stage)
15mins or Assessment
3.5 Checks and more Clerks/Verifier
evaluates property depending s & Evaluators
subject of assessment on the lot (RRE Unit)
as against proper area and
documentation number of
submitted. RPUs

55
3.4 Receive an official 3.6 Email back to 30 mins Receiving
acknowledgement officially acknowledge clerks (RRE
thru email or SMS on-line request if Unit)
acknowledging receipt compliant; or
or denial (as the case 3.6.1 Email applicant
may be) of the as to automatic denial
application/request. due to lacking
requirements found
upon evaluation. Receiving
3.7 Forwards e-mail to clerks (RRE
Assessment Records Unit) & PAD
Management Division Receiving
(Station 1) for technical Clerk
evaluation and control.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Prepare on the Operations
corresponding Field number of Officer
Appraisal & RPUs assigned
Assessment Sheet
(FAAS)
4.0 Owner receives 4.2 Assign Tracking No.
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of
release
4.1 Receives notice 4.3 For incomplete 30 mins Records Clerk
of denial due to requirements, applicant
lacking requirements is advised accordingly.
which may later on
be re-submitted
following the same 4.4 Prepares transmittal
process. listing to Station 2
5.0 Validate/verify None 1/2 day Station 2
property record; EDP Division
5.1Encode FAAS DC and
5.2 Print FAAS Computer
5.3 Track & Transmit Operators
6.0 Review & Verify None 1/2 day Station 3
encoded FAAS

56
 6.1 Recommend editing Property
(if necessary) Appraisers,
6.2 Route for Approval Section Chief,
6.3 Record & Track PAD Chief
transaction Assessment
6.4 Transmit Clerk
7.0 Review & submit None 1/2 day Electronic
FAAS Data
7.1 Assign TDN Processing
7.2 Print/ generate Division-
NOA/TD Station 4
7.3 Encode annotations Data
7.4 Track and Transmit Encoders
None 1 hour Assistant City
8.0 Final review and
Assessor for
Pre-Approval
Operation-
8.1 Counter-sign on
Station 5
NOA/TD
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5.0 Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick through e-mail for the Records
up/release of Tax schedule of release Magnt.
Declaration Division
6.0 Receives a new 10.1 Releases Tax None 30 minutes Assessment
copy of Tax Declaration Records
Declaration through Management
pick-up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6)
TOTAL : 3-5 days
Note:
There are times however that Annotations are requested on existing or particular Tax
Declaration on file, thus, process flow would be different. Instead of routing the
application/request for encoding and the like, request may be referred directly to the
Assessment Records Management Division (ARMD), being the repository of original
copy of all Tax Declarations on file and shall have the following process, referring to the
same set of requirements, to wit:

57
 Per standing instruction City Assessor
from the office of the
City Assessor:
- Forward transmittal to CA Staff
ARMD
- Receive transmittal None 5 minutes ARMD
from CA personnel
- Checks and validates None 15 minutes Head, ARMD
transmittal and
submitted documents;
- Forward transmittal/ 10 minutes ARMD
request to Records personnel
Control Section
- Retrieve tax None 30 minutes ARMD-
declaration subject Records
for annotation Control
- Stamp annotation on Section
tax declaration
- Review and None 15 minutes Head, ARMD
approve/sign
stamped annotation
- Issue Certified True ₱50 20 minutes ARMD-
Copy of TD with the per Records
requested copy Control
annotation. Section
Owner receives Order of Payment is 10 minutes ARMD
Order of payment issued personnel
and pay at the City - Forward transmittal to None 15 minutes ARMD
Treasurer’s Office CA/Admin Records personnel
for releasing
- Forward CTC of TD to
EDP for encoding of
annotation on
database
Owner receives - Notify requesting 5 minutes Admin-
notification party thru email of the Records
schedule of release of
annotated tax
declaration
Present original - Releases certified 10 minutes Admin-
payment receipt and copy of Tax Records
Control no. received Declaration with the (Administrativ
from Records-Admin annotation, to e Division)
email and receives requesting party

58
 certified copy of duly
annotated Tax
Declaration
TOTAL Within a day

1.8 CANCELLATION OF ASSESSMENT RECORDS (TOTAL

DEMOLITION/ CESSATION OR RETIREMENT OF MACHINERY
OPERATION

Tax Declarations are issued for taxation purposes, in the same manner, that Notice of
Cancellations is issued to cancel the same, for reasons such as demolition, razed by fire,
duplication of assessment, retirement of machinery, and others.

Processing Period: Within three (3) working days being a simple transaction only
Office or Division: CITY ASSESSOR’S OFFICE
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital Application Form Quezon City Website:
106 (QCG-CAO-QP/SOI-B06-v03) for https://quezoncity.gov.ph/departments
electronic submission, requiring the /city-assessors-department/
following information: https://assessorsoffice.quezoncity.gov
• Full Name and Signature of the owner and .ph/
submitting person/authorized CAO’s Facebook page/Messenger
representative https://www.facebook.com/quezoncity
• Contact Number and E-mail Address of assessorsoffice
the owner and authorized representative
together with the following documents:
Properly Filled-out FORM 106(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B06-v03) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters Presenter/Applicant
valid ID

59
Mandatory requirements:
Letter-request of the owner or authorized Owner/Authorized Representative
representative
Properly Filled-out FORM 106 (QCG-CAO- [email protected];
QP/SOI-B06-v03) for on-premise online CAO Facebook page and CAO
submission, inclusive of the clear soft copy Messenger
of the requirements (in PDF or JPEG file)
Certified true copy or owner’s copy of latest tax Property Owner
declaration (if & when necessary)
Current Realty Tax Clearance of updated and City Treasurer’s Office
correct RPT Payment or present original
and photocopy of current year full payment
(for Land/Lot)
Demolition Permit (in case of demolition) Department of Building Official
Certification from Fire Department (if Bureau of Fire
razed/destroyed by Fire)
Barangay Certification (if necessary) Office of the Barangay where the
property is located
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
G TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email
(CityAssessor@que
1.1 Automatic email None 15 mins Receiving
zoncity.gov.ph)
reply sent. (Pre- Clerk/Email
properly Filled-out
receiving/ Administrator
FORM 106(QCG-
1.2 Receive e-mail; Intermediary (Administrativ
CAO-QP/SOI-B06-
check on all stage) eDivision)
v03) inclusive of
attachments
clear soft copy of all
submitted.
required documents
in PDF or JPEG file
1.3 Forwards e-mail to Records Clerk
format.
RRE for review (Records
1.1 Receive an
and evaluation and Section)
automatic email
control
reply acknowledging
receipt of the
request and wait for
the application to be
evaluated.
2.Wait for the 2.0 Receives forwarded None 15 mins Receiving
request to be email, track for control (Pre- clerks (RRE
evaluated. purposes and print all receiving/ Unit)
attachments;.

60
 Intermediary
2.1 Checks and stage)
evaluates property Assessment
subject of assessment 15mins or Clerks/Verifier
as against proper more s & Evaluators
documentation depending (RRE Unit)
submitted. on the lot
area and
number of
parcels
3. Receive an 3.0 Email back to 30 mins Records Clerk
official officially acknowledge (Records
acknowledgement on-line request if Section)
thru email compliant; or
acknowledging 3.1 Email applicant as
receipt or denial (as to automatic denial due
the case may be) of to lacking requirements
the application/ found upon evaluation.
request. 3.2 Forwards e-mail to
3.1 Wait for the Property Appraisal
request to be Division (Station 1) for
evaluated. technical evaluation
and control.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Prepare on the Operations
corresponding number of Officer
Appraiser’s Report RPUs assigned
Form (ARF)
4.0 Owner receives 4.2 Assign Tracking No.
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of
release 4.3 For incomplete
4.1 Receives notice requirements, applicant Records Clerk
of denial due to is advised accordingly.
lacking 30 mins
requirements which 4.4 Prepares transmittal
may later on be re- listing to Station 2
submitted following
the same process.

61
 5.0 Validate/verify None ½ day or Station 2
property record; more EDP Division
5.1 Encode ARF depending DC and
5.2 Print Cancellation on no. of Computer
Report Form RPUs Operators
5.5 Track & Transmit
6.0 Review & Verify None ½ day Station 3
encoded ARF/CRF Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction
6.4 Transmit
Assessment
Clerk
7.0 Print/ generate None ½ day Station 4
Notice of EDP Division
Cancellation (NOC) Data
7.1 Track and Transmit Encoders
8.0 Final review and None 1 hour Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5.0 Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick- through e-mail for Records
up/release of Notice the schedule of Management
of Cancellation release Division or
(NOC) Records
Section
5.1 Receives 10.1 Releases Tax None 30 minutes Assessment
owner’s copy of Declaration Records
NOC through pick- Management
up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6) or
Records
Section,

62
 Administrative
Division
TOTAL 2-3 days
TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION
Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting
an appointment
online via
https://qceservices.q
uezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
106(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B04-v03) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quez
oncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for review, Clerk
automatic email evaluation and (Records
reply acknowledging control. Section)
receipt of the
request and wait for
the application to be
evaluated
3.2 In the absence of 3.3 OD scans the None 15-30 mins Applicant/
available email documents submitted & (Pre- Officer of the
address on the part forwards the same via receiving/ Day/Email
of applicant, he/ she email to

63
shall be assisted toCityAssessor@quezonc Intermediary administrator
have the same ity.gov.ph which in turn stage) (Admin. Div.)
emailed/sent thrushall directly forward Receiving
dropbox.CityAssess the same to RRE for Clerk
[email protected]. review, evaluation and (Records
ph control. Section)
3.2.1 Receive an 3.3.1 Auto email reply is
acknowledgement/ relayed thru SMS
reply via SMS. 3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives forwarded None 15 mins Receiving
applicant waits for email, track for control (Pre- clerks (RRE
the request to be purposes and print all receiving/ Unit)
evaluated. attachments;. Intermediary
stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
RPUs
3.4 Receive an 3.6 Email back to 30 mins Receiving
official officially acknowledge clerks (RRE
acknowledgement on-line request if Unit)
thru email or SMS compliant; or
acknowledging 3.6.1 Email applicant as
receipt or denial (as to automatic denial due
the case may be) of to lacking requirements
the found upon evaluation.
application/request. 3.7 Forwards e-mail to Receiving
Property Appraisal clerks (RRE
Division (Station 1) for Unit) & PAD
technical evaluation Receiving
and control. Clerk

Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.

64
 4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Prepare on the Operations
corresponding number of Officer
Appraiser’s Report RPUs assigned
Form (ARF)
4.0 Owner receives 4.2 Assign Tracking No.
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of
release 4.3 For incomplete 30 mins Records Clerk
4.1 Receives notice requirements, applicant
of denial due to is advised accordingly.
lacking
requirements which 4.4 Prepares transmittal
may later on be re- listing to Station 2
submitted following
the same process.
5.0 Validate/verify None ½ day or Station 2
property record; more EDP Division
5.1 Encode ARF depending DC and
5.2 Print Cancellation on no. of Computer
Report Form RPUs Operators
5.4 Track & Transmit
6.0 Review & Verify None ½ day Station 3
encoded ARF/CRF Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track Assessment
transaction Clerk
6.4 Transmit
7.0 Print/ generate None ½ day Station 4
Notice of EDP Division
Cancellation (NOC) Data
7.1 Track and Transmit Encoders
8.0 Final review and None 1 hour Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release

65
 5.0 Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick- through e-mail for Records
up/release of Notice the schedule of Management
of Cancellation release Division or
(NOC) Records
Section
5.1 Receives 10.1 Releases Tax None 30 minutes Assessment
owner’s copy of Declaration Records
NOC through pick- Management
up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6) or
Records
Section,
Administrative
Division
TOTAL 3 days

1.9 CANCELLATION OF ASSESSMENT BASED ON CLOSURE/

TERMINATION OF BUSINESS

Notice of Cancellations are issued to cancel existing assessments, for reasons such as
demolition, razed by fire, duplication of assessment, retirement of machinery, and others
valid reasons. In the same manner that Notice of Cancellations (NOCs) can be issued
for cancellation of assessments due to retirement or closure of business establishments.

Processing Period: Within three (3) working days or earlier being a simple
transaction only
Office or Division: CITY ASSESSOR’S OFFICE
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital Application Form Quezon City Website:
106 (QCG-CAO-QP/SOI-B06-v03) for

66
 electronic submission, requiring the https://quezoncity.gov.ph/departments/cit
following information: y-assessors-department/
• Full Name and Signature of the owner https://assessorsoffice.quezoncity.gov.ph
and submitting person/authorized /
representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of https://www.facebook.com/quezoncityas
the owner and authorized representative sessorsoffice
together with the following documents:
Properly Filled-out FORM 106(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B06-v03) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters Presenter/Applicant
valid ID
Mandatory requirements:
Letter-request of the owner or authorized Owner/Authorized Representative
representative
Properly Filled-out FORM 106 (QCG-CAO- [email protected]; CAO
QP/SOI-B06-v03) for on-premise online Facebook page and CAO Messenger
submission , inclusive of the clear soft
copy of the requirements (in PDF or
JPEG file)
Clear copy of latest tax declaration (if Property Owner
necessary)
Complete Realty Property Tax payment City Treasurer’s Office
prior to the date of termination of
business
CTO or BIR Certificate of Retirement of City Treasurer’s Office or Bureau of
Business Internal Revenue
Expired Contract of Lease Bureau of Fire
Barangay Certification stating exact Office of the Barangay where the
effectivity of business closure property is located
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email
(CityAssessor@que
1.0 Automatic email None 15 mins Receiving
zoncity.gov.ph)
reply sent. (Pre- Clerk/Email
properly Filled-out
receiving/ Administrator
FORM 106(QCG-

67
CAO-QP/SOI-B06- 1.1 Receive e-mail; Intermediary (Administrativ
v03) inclusive of check on all stage) eDivision)
clear soft copy of all attachments
required documents submitted.
in PDF or JPEG file
format. 1.2 Forwards e-mail Records Clerk
to RRE for (Records
1.1 Receive an review and Section)
automatic email evaluation and
reply acknowledging control
receipt of the
request and wait for
the application to be
evaluated.
2.Wait for the 2.0 Receives None 15 mins Receiving
request to be forwarded email, (Pre- clerks (RRE
evaluated. track for control receiving/ Unit)
purposes and print all Intermediary
attachments;. stage)

2.1 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of depending on s & Evaluators
assessment as the lot area (RRE Unit)
against proper and number
documentation of parcels
submitted.
3. Receive an 3.0 Email back to 30 mins Records Clerk
official officially (Records
acknowledgement acknowledge on-line Section)
thru email request if compliant;
acknowledging or
receipt or denial (as 3.1 Email applicant
the case may be) of as to automatic
the application/ denial due to lacking
request. requirements found
3.1 Wait for the upon evaluation.
request to be 3.2 Forwards e-mail
evaluated. to Property Appraisal
Division (Station 1)
for technical
evaluation and
control.
Note:

68
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or more Records Clerk
validates submitted depending on and Local
documents the number of Assessment
4.1 Prepare RPUs Operations
corresponding Officer
Appraiser’s Report assigned
Form (ARF)
4.0 Owner receives 4.2 Assign Tracking
email as to the No. and inform
Tracking Control No. applicant of the
& schedule of control/tracking no.
release
4.1 Receives notice 4.3 For incomplete 30 mins Records Clerk
of denial due to requirements,
lacking applicant is advised
requirements which accordingly.
may later on be re-
submitted following 4.4 Prepares
the same process. transmittal listing to
Station 2
5.0 Validate/verify None ½ day or Station 2
property record; more EDP Division
5.1 Encode ARF depending on DC and
5.2 Print Cancellation no. of RPUs Computer
Report Form Operators
5.3 Track & Transmit
6.0 Review & Verify None ½ day Station 3
encoded Property
ARF/CRF Appraisers,
6.1Recommend Section Chief,
editing (if PAD Chief
necessary)
6.2 Route for
Approval
6.3 Record & Track Assessment
transaction Clerk
6.4 Transmit
7.0 Print/ generate None ½ day Station 4
Notice of EDP Division
Cancellation Data
(NOC) Encoders
7.1 Track and
Transmit

69
 8.0 Final review and None 1 hour Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and
Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD City Assessor
for release
5.0 Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick- through e-mail for Records
up/release of Notice the schedule of Management
of Cancellation release Division or
(NOC) Records
Section
5.1 Receives 10.1 Releases Tax None 30 minutes Assessment
owner’s copy of Declaration Records
NOC through pick- Management
up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6) or
Records
Section,
Administrative
Division
TOTAL 3 days
TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION
Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Request for a
schedule by setting
an appointment
online via
https://qceservices.q
uezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
Day

70
106(QCG-CAO- 2.1 Provide applicant
QP/SOI-B04-v03) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quez
oncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for review, Clerk
automatic email evaluation and (Records
reply acknowledging control. Section)
receipt of the
request and wait for
the application to be
evaluated
3.2 In the absence of
3.3 OD scans the None 15-30 mins Applicant/
available email
documents submitted & (Pre- Officer of the
address on the part forwards the same via receiving/ Day/Email
of applicant, he/ she
email to Intermediary administrator
shall be assisted toCityAssessor@quezonc stage) (Admin. Div.)
have the same
ity.gov.ph which in turn Receiving
emailed/sent thru
shall directly forward Clerk
dropbox.CityAssess the same to RRE for (Records
[email protected]. review, evaluation and Section)
ph control.
3.2.1 Receive an 3.3.1 Auto email reply is
acknowledgement/ relayed thru SMS
reply via SMS. 3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives forwarded None 15 mins Receiving
applicant waits for email, track for control (Pre- clerks (RRE
the request to be purposes and print all receiving/ Unit)
evaluated. attachments;. Intermediary
stage)

71
 3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifier
subject of assessment depending s & Evaluators
as against proper on the lot (RRE Unit)
documentation area and
submitted. number of
RPUs
3.4 Receive an 3.6 Email back to 30 mins Receiving
official officially acknowledge clerks (RRE
acknowledgement on-line request if Unit)
thru email or SMS compliant; or
acknowledging 3.6.1 Email applicant as
receipt or denial (as to automatic denial due
the case may be) of to lacking requirements
the found upon evaluation.
application/request. 3.7 Forwards e-mail to Receiving
Property Appraisal clerks (RRE
Division (Station 1) for Unit) & PAD
technical evaluation Receiving
and control. Clerk
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Checks and None 1 day or Records Clerk
validates submitted more and Local
documents depending Assessment
4.1 Prepare on the Operations
corresponding number of Officer
Appraiser’s Report RPUs assigned
Form (ARF)
4.0 Owner receives 4.2 Assign Tracking No.
email as to the and inform applicant of
Tracking Control No. the control/tracking no.
& schedule of
release 4.3 For incomplete 30 mins Records Clerk
4.1 Receives notice requirements, applicant
of denial due to is advised accordingly.
lacking
requirements which 4.4 Prepares transmittal
may later on be re- listing to Station 2
submitted following
the same process.
5.0 Validate/verify None ½ day or Station 2
property record; more EDP Division
5.1 Encode ARF depending

72
 5.2 Print Cancellation on no. of DC and
Report Form RPUs Computer
5.3 Track & Transmit Operators
6.0 Review & Verify None ½ day Station 3
encoded ARF/CRF Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track Assessment
transaction Clerk
6.4 Transmit
7.0 Print/ generate None ½ day Station 4
Notice of EDP Division
Cancellation (NOC) Data
7.1 Track and Transmit Encoders
8.0 Final review and None 1 hour Station 5
Pre-Approval Assistant City
8.1 Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hours Station 6
and Sorting of TD for City Assessor
release
5.0 Waits e-mail for 10.0 Notify clientele None 30 minutes Assessment
the schedule of pick- through e-mail for Records
up/release of Notice the schedule of Management
of Cancellation release Division or
(NOC) Records
Section
5.1 Receives 10.1 Releases Tax None 30 minutes Assessment
owner’s copy of Declaration Records
NOC through pick- Management
up, e-mail, or by Division
mail Releasing
Clerk
(Window
Counter 6) or
Records
Section,
Administrative
Division
TOTAL 3 days

73
1.10 DECLARATION OF NEW/UNDECLARED LAND (TITLED
PROPERTY)

Section 5(B) of the Manual on Real Property Appraisal and Assessment Operation
(MRPAAO), provides the requirements in declaring Titled Properties for the first time.

Sometime in October, 2019 there had been a standing policy that 5,000sq.m. or higher
areas being requested for issuance of new tax declarations, must first be cleared by the
City Assessor before processing. This procedure intends to provide a system of control
so as to ensure that common land conflicts or disputes, e.g., multiple claimants,
overlapping and such other issues are strictly validated, particular on this specific type
of transaction.

Processing Period: Seven (7) to twenty-one (21) days depending on the number
of parcels/real property units (RPUs) involved and the
complexity of Transaction/s involved
Transaction’s processing period may also be affected by the following factors:
1. System down time/network-related issues/system-generated errors
2. Verification/validation from other government agencies concerned
3. Mis-Sending of documents for compliance
4. Standing policy requires completion of real property tax payment, by revision
year, hence, Tax Declaration is issued by Revision year; and full completion
of real property tax payment is required before another tax declaration for the
next/ensuing general revision year is issued.
5. Again, it is important to note that processing of transactions commences only
upon submission of complete documents. Incomplete requirements will not be
processed or will be returned to applicant, on both cases, whether thru email or
online on premise applications.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: COMPLEX, HIGHLY TECHNICAL
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly Accomplished digital Application Form Quezon City Website:
107 (QCG-CAO-QP/SOI-B07-v01) for https://quezoncity.gov.ph/department
electronic submission, requiring the following s/city-assessors-department/
information:

74
• Full Name and Signature of the owner and https://assessorsoffice.quezoncity.go
submitting person/authorized v.ph/
representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
owner and authorized representative assessorsoffice
together with the following documents:
Properly Filled-out FORM 107(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B07-v04) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant
ID
Mandatory requirements:
Certified True Copy of free patent, homestead Presenter/Applicant
or miscellaneous sales application from
DENR
Certified True Copy of title issued by the Register of Deeds
Registry of Deeds.
Original or Certified True Copy of LRA Land Registration Authority
approved subdivision plan.
Official endorsement from other Cities (if Other LGU/Assessor’s Office
transferred from other cities/municipalities)
Final and Executory court decision/Entry of
Judgment (if necessary).
Affidavit of undertaking may also be required if Property Owner/Authorized
the above-cited documents proved Representative
insufficient.
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60)
days after the issuance of the Transfer
Certificate of Title from the Registry of Deeds
(Ordinance No.2361, Series of 2014).
Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS BE TIME RESPONSIBLE
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email

75
(CityAssessor@quez 1.0 Automatic email None 15 mins Receiving
oncity.gov.ph) reply sent. (Pre- Clerk/Email
properly Filled-out receiving/ Administrator
FORM 107(QCG- Intermediary (Administrativ
CAO-QP/SOI-B07- 1.1 Receive e-mail; stage) eDivision)
v03) inclusive of check on all
clear soft copy of all attachments
required documents submitted.
in PDF or JPEG file..

1.1 Receive an 1.2 Forwards e-mail to Records Clerk

automatic email reply RRE for review (Records
acknowledging and evaluation and Section)
receipt of the request control
and wait for the
application to be
evaluated

2.Wait for the request 2.0 Receives None 15 mins Receiving

to be evaluated. forwarded email, track (Pre- clerks (RRE
for control purposes receiving/ Unit)
and print all Intermediary
attachments;. stage)

2.1 Checks and 15mins or Assessment

evaluates property more Clerks/Verifier
subject of transfer as depending s & Evaluators
against proper on the lot (RRE Unit)
documentation area and
submitted. number of
parcels

2.2 Upon record 3-5 days for Receiving

validation, refer thorough clerks (RRE
transaction to the CA’s research Unit) to
Office for consideration (record and Technical
and approval, taking site Staff/CA’s
into consideration “for visitation) Office
initial declaration”.

2.3 OCA routes to TMD Tax Mapping

(Station 1) for research Division
& technical evaluation Technical
Staff
Tax Mapper,

76
 2.4 Receives, checks Property
and evaluates property Appraiser
subject of declaration. Tax Mapping
Clerk
2.5 Check tax map,
overlapping, other
claimants, if warranted

2.6 Upon validation

and clearance, print
documents, refer for
encoding/tracking

2.7 Encodes
transaction using the
Transaction Document
Tracking System for
proper monitoring
3. Receive an official 3.0 E-mail back to None 5 mins Receiving
acknowledgement officially acknowledge (Pre- clerks (RRE
thru email on-line request if receiving/ Unit)
acknowledging compliant; or Intermediary
receipt with stage)
Tracking Control
No. & schedule of
release.
3.1 Notice of denial 3.1. Notify applicant
shall be served by thru email with the
the Office of the letter from the OCA, as
City Assessor thru to denial due to lacking
formal letter-reply. requirements found
upon technical
evaluation.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Prints latest tax None 1-2 days or Tax Mapping
map more Division, and
4.1 Researches and depending Property
checks parcel on the lot Appraisal
configuration/plat area and Division)
4.2 Conducts ocular number of Verifier,
inspection (if parcels
Evaluator
necessary)

77
4.3 Validates, checks &
approves for
computerized
platting
4.4 Prepares FAAS
(Assign respective
PIN; Prepare
computation and
completion of
manual FAAS)
4.5 Prepares
transmittal listing to
Station 2
5.0 Validate/verify None ½ day Station 2
property record; EDP Division
Checks RPT DC and
payment Computer
5.1 Encode FAAS Operators
5.2 Print FAAS
5.3Track & Transmit
6.0 Review & Verify None ½ day Station 3
encoded FAAS Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Track & Transmit Clerk
2/
Property/ies requiring field validation requires 1 day

7.0 Review & submit None ½ day Station 4

FAAS Electronic
7.1 Assign TDN Data
7.2 Print/ generate Processing
NOA/TD Division
7.3 Encode Data
annotations Encoders
7.4 Track and Transmit
8.0 Final review and None 1 hr. Station 5
Pre-Approval Assistant City
8.1Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit

78
 9.0 Approval, Posting None 2 hrs Station 6
and Sorting of TD for City Assessor
release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email as to the through e-mail/ or Records Mgt.
availability of TD. He/ sms for the schedule Division or
she may coordinate of release Records
as well as to the Section of
preferred mode of Admin
release. Division
5. Proceeds to 10.1 Releases Tax None 30 minutes Assessment
releasing window with Declaration Records
the email confirmation Management
to be presented & Division
receive owner’s copy Releasing
of new Tax Clerk
Declaration. (Window
Counter 6)
TOTAL: 7 days or
more

TRANSACTIONS SUBMITTED THRU ON PREMISE-ONLINE SUBMISSION

Arrange all the requirements in a sequential manner as enumerated in the Checklist of
Requirements.
FEES
TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS G TIME RESPONSIBLE
BE
PAID
1. Request for a
schedule by setting
an appointment online
via
https://qceservices.qu
ezoncity.gov.ph/
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application FORM requirements; Officer of the
107(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B01-v05) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer

79
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form receiving/ Applicant/
online, scan all the 3.1 Receive e-mail; Intermediar Officer of the
requirements and check on all y stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezo
ncity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an RRE Unit for Clerk (Records
automatic email reply review, evaluation Section)
acknowledging and control.
receipt of the request
and wait for the
application to be
evaluated
3.2 In the absence of 3.3 OD scans the 15-30 mins Applicant/
available emaildocuments submitted & (Pre- Officer of the
address on the part of forwards the same via receiving/ Day/Email
applicant, he/ she email to Intermediary administrator
shall be assisted to CityAssessor@quezon stage) (Admin. Div.)
have the same city.gov.ph which in Receiving
emailed/sent thruturn shall directly Clerk (Records
dropbox.CityAssessor forward the same to Section)
@quezoncity.gov.ph RRE for review,
3.2.1. Receive an evaluation and control.
acknowledgement/ 3.3.1 Auto email reply
reply via SMS. is relayed thru SMS
3.3.2 Received/
collected hard copies
from taxpayer are
forwarded to RRE Unit
to minimize printing
activities.
3.3 On both cases 3.4 Receives None 15 mins Receiving
applicant waits for the forwarded email, track (Pre- clerks (RRE
request to be for control purposes receiving/ Unit)
evaluated. and print all Intermediar
attachments; y stage)
3.5 Checks and 15mins or Assessment
evaluates property more Clerks/Verifiers
subject of transfer as depending & Evaluators
against proper on the lot (RRE Unit)
documentation area & no.
submitted of parcels

80
 3.6 Upon record 3-5 days for Receiving
validation, refer thorough Clerk (RRE
transaction to the CA’s research Unit)
Office for consideration (record &
and approval, taking site
into consideration “for visitation)
initial declaration”.
3.6.1 OCA routes to
TMD (Station 1) for Tax Mapping
research & technical Division
evaluation Technical Staff,
3.7 Receives, checks Tax Mapper,
and evaluates property Property
subject of declaration. Appraiser
3.8 Check tax map, Receiving
overlapping, other Clerk (Window
claimants, if warranted 4)
3.9 Upon validation
and clearance, print
documents, refer for
encoding/tracking
3.10 Encodes
transaction using the
Transaction Document
Tracking System for
proper monitoring.
3.4 Receive an official 3.11 Notify back the None 5 mins (Pre- Receiving
acknowledgement applicant thru email or receiving/ Clerks (RRE
thru email/SMS SMS, officially Intermediary Unit)
acknowledging acknowledging on-line stage )
receipt with Tracking request if compliant,
Control No. & together with Tracking
schedule of release; No.; or
3.4.1 Notice of denial 3.11.1 Notify applicant
shall be served by the thru email or SMS with
Office of the City the letter from ACA, as
Assessor thru formal to denial due to lacking
letter-reply. requirements found
upon technical
evaluation.
Note:
Compliance to any of the lacking requirement is considered, back to first stage, thus,
considered refiled and new Tracking No. will be assigned.
4.0 Prints latest tax None 1-2 days or Tax Mapping
map more Division, and

81
4.1 Researches and depending Property
checks parcel on the lot Appraisal
configuration/plat area and Division)
4.2 Conducts ocular number of Verifier,
inspection (if parcels Evaluator
necessary)
4.3 Validates, checks &
approves for
computerized
platting
4.4 Prepares FAAS
(Assign respective
PIN; Prepare
computation and
completion of
manual FAAS)
4.5 Prepares
transmittal listing to
Station 2
5.0 Validate/verify None ½ day Station 2
property record; EDP Division
Checks RPT DC and
payment Computer
5.1 Encode FAAS Operators
5.2 Print FAAS
5.3Track & Transmit
6.0 Review & Verify None ½ day Station 3
encoded FAAS Property
6.1Recommend editing Appraisers,
(if necessary) Section Chief,
6.2 Route for Approval PAD Chief
6.3 Record & Track
transaction Assessment
6.4 Track & Transmit Clerk
2/
Property/ies requiring field validation requires 1 day

7.0 Review & submit None ½ day Station 4

FAAS Electronic
7.1 Assign TDN Data
7.2 Print/ generate Processing
NOA/TD Division
7.3 Encode Data
annotations Encoders
7.4 Track and Transmit

82
 8.0 Final review and None 1 hr. Station 5
Pre-Approval Assistant City
8.1Counter-sign on Assessor for
NOA/TD Operation
8.2 Track and Transmit
9.0 Approval, Posting None 2 hrs Station 6
and Sorting of TD for City Assessor
release
4. Applicant receives 10.0 Notify clientele None 30 minutes Assessment
email as to the through e-mail/ or Records Mgt.
availability of TD. He/ sms for the schedule Division or
she may coordinate of release Records
as well as to the Section of
preferred mode of Admin
release. Division
5. Proceeds to 10.1 Releases Tax None 30 minutes Assessment
releasing window with Declaration Records
the email confirmation Management
to be presented & Division
receive owner’s copy Releasing
of new Tax Clerk
Declaration. (Window
Counter 6)
TOTAL: 7 days or
more

2.0 REQUEST FOR CERTIFIED TRUE COPY OF REAL PROPERTY

ASSESSMENT DOCUMENTS, TAXMAPPING INFORMATION AND
PROPERTY CERTIFICATION

2.1. CERTIFIED COPY OF TAX MAP/S

A tax map can be requested to identify the particular location of a property based on the
latest Tax Mapping Record, whether manual or Geographical Information System (GIS),
and for other purposes. However, this particular certification cannot be used as evidence
for setting boundary disputes.

Processing Period: Within three (3) days

Office or Division: CITY ASSESSOR’S OFFICE (Tax Mapping Division)

Classification: SIMPLE

83
Type of Transaction: G2G-Government to Government, G2B-Government to
Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital TMD Form (QCG- Quezon City Website:
CAO-QP/SOI-B08-v03) for electronic https://quezoncity.gov.ph/department
submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the requesting v.ph/
party/authorized representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
said person or authorized representative assessorsoffice
together with the following documents:
• Name of Property Owner subject of request
• Property Reference (TD No./PIN/TCT)
Properly Filled-out TMD Form (QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B08-V03) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant & Owner
ID
Photocopy of Title/TD or real property tax receipt Owner/Representative
and other references for property identification
Or by merely identifying & confirming property Owner/TMD Representative
location thru RPV
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email 1.0 Receive and None 5 minutes Administrative
(CityAssessor@quezon acknowledges e-mail Division
city.gov.ph) properly for review as to (Email
Filled-out TMD Form completeness of Administrator)
1(QCG-CAO-QP/SOI- documentary
B08-v03) inclusive of requirements
clear soft copy of all submitted.
required documents in
PDF or JPEG file
format.

84
1.1 Receive an 1.1 Automatic email
automatic email reply reply sent
acknowledging receipt
of the request and wait 1.2 Review as to
for the application to be completeness of
evaluated. required documents
2. Receive an official 2.0 Email back to 30 mins Records Clerk
acknowledgement thru officially (Records
email acknowledging acknowledge on-line Section)
receipt or denial (as the request of compliant;
case may be) of the or
application/ request. 2.1 Email applicant
2.1 Wait for the request as to automatic
to be evaluated. denial due to lacking
requirements found
upon evaluation.
2.2 Forwards e-mail
to respective process
owner for processing
3.0 Checks and None 1 day or Taxmapping
validates submitted more Section
documents depending Receiving
3.1 Verify and on the Clerk
prepare for printing number of (Taxmapper)
requested document RPUs (Window
3.0 Owner receives 3.2 Assign Tracking Counters
email as to the Order of No. and inform 1-3)
Payment & Control No. applicant of the fees
as well as schedule of to be paid as well as
release the control/tracking
no.
3.1 Receives notice of 3.3 For incomplete 30 mins Records Clerk
denial due to lacking requirements,
requirements which applicant is advised
may later on be re- accordingly.
submitted following the
same process.
4.0 Owner pays the 4.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 200/ City
Fees Section, City parcel Treasurer,
Treasurer’s Office Billing/Cashier
Officer
5.0 Presents 5.0 Print Tax Map, None 15 minutes Taxmapping
corresponding submit for Division

85
 OR/Receives a copy approval and Taxmapper /
of Tax Map record the O.R. Releasing
number Officer/Clerk
5.1 Release Tax Map
with the Official Records
Receipt Section,
5.2 Forward to Administrative
Records Section Division
for releasing if
with
communication
PHP 1-2 days
TOTAL 200/
parcel

2.2 CERTIFICATION OF ADJOINING LOT OWNERSHIP

Certificate of Adjoining Lot Ownership is also issued for purposes of stating the exact
location and nearby lot owners within the boundaries of a particular property requested
by the owner.

Processing Period: Within three (3) days for simple property.

Seven (7) days for multiple properties.
Office or Division: CITY ASSESSOR’S OFFICE (Tax Mapping Division)
Classification: SIMPLE
Type of Transaction: G2G-Government to Government, G2B-Government to
Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital TMD Form (QCG- Quezon City Website:
CAO-QP/SOI-B08-v03) for electronic https://quezoncity.gov.ph/department
submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the requesting v.ph/
party/authorized representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
said person or authorized representative assessorsoffice
together with the following documents:

86
 • Name of Property Owner subject of request
• Property Reference (TD No./PIN/TCT)
Properly Filled-out TMD Form (QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B08- v03) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant & Owner
ID
Photocopy of Title/TD or real property tax receipt Owner/Representative
and other references for property identification
Or by merely identifying & confirming property Owner/TMD Representative
location thru RPV
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
TRANSACTIONS SUBMITTED THRU EMAIL
1. Submit thru email 1.0 Receive and None 5 minutes Administrative
(CityAssessor@quezon acknowledges e-mail Division
city.gov.ph) properly for review as to (Email
Filled-out TMD Form completeness of Administrator)
1(QCG-CAO-QP/SOI- documentary
B08-v03) inclusive of requirements
clear soft copy of all submitted.
required documents in
PDF or JPEG file
format.

1.1 Receive an 1.1 Automatic email

automatic email reply reply sent
acknowledging receipt
of the request and wait 1.2 Review as to
for the application to be completeness of
evaluated. required documents
2. Receive an official 2.0 Email back to 30 mins Records Clerk
acknowledgement thru officially (Records
email acknowledging acknowledge on-line Section)
receipt or denial (as the request of compliant;
case may be) of the or
application/ request. 2.1 Email applicant
2.1 Wait for the request as to automatic
to be evaluated. denial due to lacking
requirements found
upon evaluation.

87
 2.2 Forwards e-mail
to respective process
owner for processing
3.0 Checks and None 1 day or Taxmapping
validates submitted more Section
documents depending Receiving
3.1 Verify and on the Clerk
prepare for printing number of (Taxmapper)
requested RPUs (Window
certification Counters
3.0 Owner receives 3.2 Assign Tracking 1-3)
email as to the Order of No. and inform
Payment & Control No. applicant of the fees
as well as schedule of to be paid as well as
release the control/tracking
no. 30 mins Records Clerk
3.1 Receives notice of 3.3 For incomplete
denial due to lacking requirements,
requirements which applicant is advised
may later on be re- accordingly.
submitted following the
same process.
4.0 Owner pays the 4.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 200/ City
Fees Section, City parcel Treasurer,
Treasurer’s Office Billing/Cashier
Officer
5.0 Presents 5.0 Print Certification, None 15 minutes Taxmapping
corresponding submit for Division
OR/Receives a copy approval and Taxmapper /
of Tax Map record the O.R. Releasing
number Officer/Clerk
5.1 Release
Certification with the Records
Official Receipt Section,
5.2 Forward to Administrative
Records Section Division
for releasing if
with
communication
PHP 1-3 days
TOTAL 200/
parcel

88
 2.3 CERTIFICATE OF PROPERTY LOCATION & VICINITY

Certificate of Property Location and vicinity is also issued purpose of stating the exact
location of property base on records available, as part of their due diligence before
purchasing a property, land disputes, and for other purposes.

Processing Period: One (1 )day waiting time

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE
Type of Transaction: G2G-Government to Government, G2B-Government to
Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital TMD Form (QCG- Quezon City Website:
CAO-QP/SOI-B08-v03) for electronic https://quezoncity.gov.ph/department
submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the requesting v.ph/
party/authorized representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
said person or authorized representative assessorsoffice
together with the following documents:
• Name of Property Owner subject of request
• Property Reference (TD No./PIN/TCT)
Properly Filled-out TMD Form (QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B08-v03) for on-premise online Information Desk
submission
Original copy of notarized Special Power of Property Owner
Attorney or Authorization, if filing thru a
representative
Photocopy of the Principal and Presenters valid Presenter/Applicant & Owner
ID
Photocopy of Title/TD or real property tax receipt Owner/Representative
and other references for property identification
Or by merely identifying & confirming property Owner/TMD Representative
location thru RPV

89
 FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
TRANSACTION SUBMITTED THRU EMAIL
1. Submit thru email 1.0 Receive and None 5 minutes Administrative
(CityAssessor@quezon acknowledges e-mail Division
city.gov.ph) properly for review as to (Email
Filled-out TMD Form completeness of Administrator)
1(QCG-CAO-QP/SOI- documentary
B08-v03) inclusive of requirements
clear soft copy of all submitted.
required documents in
PDF or JPEG file
format.

1.1 Receive an
automatic email reply
acknowledging receipt 1.1 Automatic email
of the request and wait reply sent
for the application to be
evaluated.
2. Receive an official 2.0 Email back to 30 mins Records Clerk
acknowledgement thru officially (Records
email acknowledging acknowledge on-line Section)
receipt or denial (as the request of compliant;
case may be) of the or
application/ request. 2.1 Email applicant
2.1 Wait for the request as to automatic
to be evaluated. denial due to lacking
requirements found
upon evaluation.
2.2 Forwards e-mail
to respective process
owner for processing
3.0 Checks and None 1 day or Taxmapping
validates submitted more Section
documents depending Receiving
3.1 Verify and on the Clerk
prepare for printing number of (Taxmapper)
requested RPUs (Window
certification Counters
3.0 Owner receives 3.2 Assign Tracking 1-3)
email as to the Order of No. and inform
Payment & Control No. applicant of the fees
to be paid as well as

90
as well as schedule of the control/tracking
release no. 30 mins Records Clerk
3.3 For incomplete
3.1 Receives notice of requirements,
denial due to lacking applicant is advised
requirements which accordingly.
may later on be re-
submitted following the
same process.
4.0 Owner pays the 4.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 200/ City
Fees Section, City parcel Treasurer,
Treasurer’s Office Billing/Cashier
Officer
5.0 Presents 5.0 Print Certification, None 15 minutes Taxmapping
corresponding submit for Division
OR/Receives a copy approval and Taxmapper /
of Tax Map record the O.R. Releasing
number Officer/Clerk
5.1 Release
Certification with the Records
Official Receipt Section,
5.2 Forward to Administrative
Records Section Division
for releasing if
with
communication
PHP 1-3 days
TOTAL 200/
parcel

These Tax Mapping-related transaction can also be filed thru “on-premise online
submission” and shall have the same protocols, except in the manner of
submitting/accepting applications following this process:
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE
PAID
1. Request for a
schedule by setting an
appointment online via
https://qceservices.quez
oncity.gov.ph/

91
2. Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application Form TMD requirements; Officer of the
Form 1(QCG-CAO- 2.1 Provide applicant Day
QP/SOI-B08-v03) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form online, receiving/ Applicant/
scan all the 3.1 Receive e-mail; Intermediary Officer of the
requirements and check on all stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezonc
ity.gov.ph. 3.2 Forwards e-mail to Receiving
3.1 Receive an respective process Clerk
automatic email reply owner for review, (Records
acknowledging receipt evaluation and Section)
of the request and wait control.
for the application to be
evaluated
3.2 In the absence of 3.3 Process owner 15-30 mins Applicant/
available email address scans the documents (Pre- Officer of the
on the part of applicant,submitted for file or receiving/ Day/Email
he/ she shall be assistedreceive the original Intermediary administrator
to have the same ones submitted to stage) (Admin. Div.)
emailed/sent thru
minimize printing Receiving
taxmapping.CityAssess activities Clerk
[email protected] 3.3.1 Auto email reply (Records
is relayed thru SMS Section)
3.3 On both cases 3.4 Process owner None 15 mins Tax Mapping
applicant waits for the validates request; (Pre- Section
request to be evaluated. 3.5 Verifies property receiving/ Receiving
subject of request and Intermediary Clerk
prepare stage) (Window
document/certification Counters
requested. 1-3)
3.4 Receives OP 3.6 Issues order of 15mins or
payment thru more
whatever means depending
accepted. on the lot

92
 area & no. of
parcels
4.0 Applicant pays the 4.0 Window 5-18 As 15 minutes Office of the
corresponding fee Miscellaneous indic City
Fees Section, City ated Treasurer,
Treasurer’s Office Billing/Cashie
r Officer
5.0 Presents 5.0 Records the OR None 15 minutes Tax Mapping
corresponding OR/ number, attaches Division
Receives receipt to the Releasing
information document Officer/
requested/computer requested Clerks
print-out (Window
Counters
1-3)
5.1 Releases None 15 minutes Taxmapping
document Division
requested (Tax Releasing
Map, Certification Officer/
of Adjoining Lot Clerks
Ownership or (Window
Certificate of Counters
Property 1-3)
Location/Vicinity)
As 1-3 days
TOTAL indic
ated

2.4 ISSUANCE OF PROPERTY HOLDING CERTIFICATION (WITH

PROPERTY/NO PROPERTY) & CERTIFICATION OF NO
IMPROVEMENT (WITH IMPROVEMENT/NO IMPROVEMENT)
The City Assessor’s Office provides Certificate of Property Holdings or Certificate of No
Property Holding upon the request of the owner or his authorized representatives, any
government agency, or private entity. This service allows the taxpayer to obtain a listing
of his/her property holdings as reference for payment of taxes, and for other legal
purposes, it may serve.

Certificate of No Improvement, on the other hand, provides proof that a certain parcel of
land is vacant upon the request of the owner or his/her authorized representative.
Should there be an improvement or structure thereon, declared on record, the office will
Certify as to the improvement/s erected on the lot, as per the existing database.

93
Processing Period: Within three (3) days, first come-first served
policy for single transactions

Transaction’s processing period may also be affected by the following factors:

1. Volume/bulk of incoming transactions
2. System down time
3. Mis-Sending of documents for compliance
4. Certificate of property holdings/no property requested as a requirement for
medical social service are given priority and released at the shorter waiting
time;
5. Requests can also be made through a formal communication on which case,
receipt, and release are coursed through the Records Section.
6. Lastly, requests for BIR Estate Tax Settlement are considered more complex
and will take a longer time for the necessary record verification, considering
the time of death, etc.

.
Office or Division: CITY ASSESSOR’S OFFICE
Classification: SIMPLE/COMPLEX
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital EDP Form (QCG- Quezon City Website:
CAO-QP/SOI-B10-v03) for electronic https://quezoncity.gov.ph/department
submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the requesting v.ph/
party/authorized representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
said person or authorized representative assessorsoffice
together with the following documents:
• Name of Property Owner subject of request
• Property Reference (TD No./PIN/TCT)
Properly Filled-out edp Form (QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B10-v03) for on-premise online Information Desk
submission
Special Power of Attorney or Authorization, if Property Owner
representative filing
Photocopy of both the Presenter & Owner’s Presenter/Applicant & Owner
valid government issued ID

94
Photocopy of Title/TD or real property tax receipt Owner/Representative
and other references for property identification
Referral Slip from Hospital (for medical social Social Service Department of
service-related requests) Hospital concerned
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
TRANSACTION SUBMITTED THRU EMAIL
1. Submit thru email 1.0 Receive and None 5 minutes Administrative
(CityAssessor@quezon acknowledges e-mail Division
city.gov.ph) properly for review as to (Email
Filled-out EDP Form completeness of Administrator)
1(QCG-CAO-QP/SOI- documentary
B10-v03) inclusive of requirements
clear soft copy of all submitted.
required documents in
PDF or JPEG file 1.1 Automatic email
format. reply sent
a. Forward email to
1.1 Receive an process owner
automatic email reply (EDP)
acknowledging receipt b. For
of the request and wait communications to
for the application to be Admin-Records for
evaluated. routing
2.0 Receives and None 15 mins EDP
checks details of Receiving
request form if Clerk/Data
properly filled up Controller
including (Property
attachments Certification
2.1 Applicant receives 2.1 Notify applicant Unit)
email/sms through email/SMS Window
acknowledging receipt of lacking Counters
or denial (as the case requirements, if any. 7-9
may be). Advise on 2.2 Print application Data
lacking requirements, if form and Controller
any. requirements
3.0 Assigns control 15 mins EDP
number and Receiving
records request. Clerk/Data
3.1 Forward for Controller
thorough (Window 8)
verification given

95
 the names &
subject
4.0 Verifies from 1 day or EDP
record if the party more Computer
subject of request depending Operator/Data
has a property in on the Controller
his/her name, as per number of (Window 7-8)
request. Verification RPUs &
may extend to the applicants
original TDs & other on queue
hard copies on file, if
not found in the
database.
5.0 Prepare and print None 30 minutes EDP
certification and Computer
signs the verification Operator/Data
portion of the Controller
certification. (Window 7-8)
5.1 Forward
prepared certification
to Division Head or
alternate signatory
for approval
6.0 Approves/Signs None 10 minutes Division Chief/
certification Head of EDP
Division or her
alternate
signatory
3.0 Receives email for 7.0 Send Order of None 10 minutes EDP
Order of Payment and payment and notify Computer
Schedule of release or requesting party of Operator/Data
pick-up the schedule of Controller
release. (Window 7-8)
4.0 As scheduled, 7.1 Window 5-18 Php 15 minutes Office of the
applicant pays Miscellaneous Fees 70/ City Treasurer,
corresponding fee Section, City parcel Billing/Cashier
Treasurer’s Office Officer
Schedule of fees:
Certification of No Improvement - P 70.00/property
Certification of With Improvement - 90.00
Property Holding - 90.00+20.00/addt’l property
No Property - 90.00
Certification for medical social service/hospitalization - free of charge
5.0 Applicant receives 8.0 Releases 5 minutes Releasing
the certification Certification Clerk
(Window 9)

96
 PHP 1-2 days
TOTAL 70/
parcel

TRANSACTIONS SUBMITTED THRU ON PREMISE/ON-PREMISE ONLINE SUBMISSION

FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
1.0 Request for a
schedule by setting an
appointment online via
https://qceservices.quez
oncity.gov.ph/
2.0 Organize all the 2.0 Officer of the Day None 15 minutes Property
requirements and reviews and checks Owner/Applica
request for the completeness of nt/Officer of
Application Form EDP requirements; the Day
Form 1 (QCG-CAO- 2.1 Provide applicant
QP/SOI-B10-v03) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form online, receiving/ Applicant/
scan all the 3.1 Receive e-mail; Intermediar Officer of the
requirements and check on all y stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezonc
ity.gov.ph. 3.2 Forwards e-mail Receiving
3.1 Receive an to respective process Clerk
automatic email reply owner for review, (Records
acknowledging receipt evaluation and Section)
of the request and wait control.
for the application to be
evaluated
3.2 In the absence of 3.3 Process owner 15-30 mins Applicant/
available email address scans the documents (Pre- Officer of the
on the part of applicant, submitted for file or receiving/ Day/Email
he/ she shall be assisted receive the original Intermediar administrator
to have the same ones submitted to y stage) (Admin. Div.)
emailed/sent thru minimize printing Receiving
activities Clerk

97
EDP.CityAssessor@qu 3.3.1 Auto email (Records
ezoncity.gov.ph reply is relayed thru Section)
SMS
3.3 On both cases 3.4 Process owner None 15 mins EDP Div.
applicant waits for the validates request; (Pre- Receiving
request to be evaluated. 3.5 Verifies property receiving/ Clerk/Data
subject of request Intermediar Controller
and prepare y stage) (Window
document/certificatio Counters
n requested. 15mins or 7-9)
3.4 Receives OP 3.6 Issues order of more
payment thru depending
whatever means on the lot
accepted. area & no.
of parcels
4.0 Applicant pays the 4.0 Window 5-18 As 15 minutes Office of the
corresponding fee Miscellaneous indica City
Fees Section, City ted Treasurer,
Treasurer’s Office Billing/Cashier
Officer
Schedule of fees:
Certification of No Improvement - P 70.00/property
Certification of With Improvement - 90.00
Property Holding - 90.00+20.00/addt’l property
No Property - 90.00
Certification for medical social service/hospitalization - free of charge
5.0 Presents 5.0 Records the OR None 15 minutes EDP Division
corresponding OR/ number, attaches Releasing
Receives receipt to the Officer/ Data
information document Controller
requested/computer requested (Window
print-out Counters
7-9)
5.1 Releases None 15 minutes EDP Division
document Releasing
requested Officer/ Data
(Certification of Controller
Property Holding, (Window
No Property, Cert. Counters
of No 7-9)
Improvement, with
Improvement)
As 1-3 days
TOTAL indica
ted

98
 2.5 COUNTER VERIFICATION/ISSUANCE OF COMPUTER
PRINT-OUT

This is a fast lane service that provided readily available real property information instead
of a certified true copy of tax declaration which may be used for paying their real property
tax to the Office of the City Treasurer and for other uses it may serve.

Processing Period: Thirty (30) minutes, or earlier waiting time

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE
Type of GOVERNMENT TO CITIZEN (G2C)
Transaction:
Who may avail: All Quezon City real property owners/taxpayers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Online Application thru City Assessor’s [email protected]

Office Email
2. Online submission of properly filled-up [email protected], CAO
EDP Form (QCG-CAO-QP/SOI-B10- Facebook page and CAO Messenger
v03) inclusive of clear soft copy of
requirements
3. Photocopy of valid ID
4. Photocopy of Title/TD or real property tax Owner
receipt and other references for property
identification, if any
5.Original copy of notarized Special Power Owner/Authorized Representative
of Attorney or Authorization, if filing thru a
representative
6.Photocopy of the Principal and Owner/Authorized Representative
Presenters valid ID
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID
1.0 Online 1.0Acknowledges None 2-3 mins Administrative
application and e-mail and reviews Division
submission of completeness of (Email
duly accomplished requirements Administrator)
EDP Form 1

99
 (QCG-CAO- 1.1Receives on-
QP/SOI-B10-v03) line request if
inclusive of complete
required clear soft
copy of 1.2 E-mail clientele
documents thru if lacking
CAO Email- requirements
CityAssessors@q
uezoncity.gov.ph
2.0 Waits email for 2.0 Validates and None 5 minutes Electronic
Order of Payment receives the Data
and Schedule of request; Processing
release or pick-up 2.1. Verifies Division
property being Receiving
requested Officer Clerk
2.2 Issues order of (Computer
Payment Operator)
2.3 Notify clientele (Window
of the Counter 8)
schedule of
release
3.0 Owners pay the 3.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 25.00 per City Treasurer,
Fees Section, print out Billing/Cashier
City Treasurer’s Php Officer
Office 20.00 for
property
identifi-
cation
only
4.0 Present 4.0 Logs the None 5 minutes Electronic
corresponding OR request, Data
records the Processing
OR number, Division
attaches Releasing
receipt to the Clerk (Window
document Counter 8)
requested
5.0 Receives print out 5.0 Releases None 5 minutes EDP Division
computer Releasing
print-out Officer/ Clerk
together with (Window
the Official Counter 8)
Receipt
TOTAL 30 minutes

100
 2.6 ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION

The City Assessor’s Office provides Certified True Copy of Tax Declaration upon the
request of the owner or his authorized representative, any government agency or private
entities, for various reasons, the most common of which are for property transfer-related
transactions, as a requirement of BIR, for mortgage/loan/financial institutions, courts and
many other legal purposes.

There are currently two (2) classifications of TDs being certified –the manual copy or
those issued from 2006 and below, manually processed; and the other is the electronic
ones which to date can be certified electronically as well, and processing time are as
follows:
5-10 certified copy of TDs requested (eCopy) will take us 1 day to process;
11-20 copies 2 days. processing time; and
10 TDs and more CTC requested (Manual copy) will take us 3 days processing

Processing Period: Within three (3) days, first come-first served policy

Transaction’s processing period may also be affected by the following factors:

1. Volume/bulk of incoming transactions
2. System down time
3. Mis-Sending of documents for compliance
4. Requests can also be made through a formal communication on which case,
receipt, and release are coursed through the Records Section.
5. Lastly, requests for Certified True Copy of TD BIR Estate Tax Settlement are
considered more complex and will take a longer time for the necessary
record verification, considering the time of death, etc.
6. Please do note that it takes 2-3 days except Saturday, Sunday and Holidays
for us to read all forwarded email from [email protected],
thus, we have to stick to the first in-first out policy.
7. Highly Technical and will take a longer time for necessary verification if Tax
Declaration has issues such as overlapping, disputes, old series, w OL,
forfeited etc.,

Office or CITY ASSESSOR’S OFFICE-ASSESSMENT RECORDS

Division: MANAGEMENT DIVISION
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to Business,
Transaction: G2C-Government to Citizens
Who may avail: All Quezon City real property owners/taxpayers, buyers, brokers,
Consultants, realtors/developers, and other parties of interest

101
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly Accomplished digital ARMD Form (QCG- Quezon City Website:
CAO-QP/SOI-B07-v03) for electronic https://quezoncity.gov.ph/department
submission, requiring the following s/city-assessors-department/
information: https://assessorsoffice.quezoncity.go
• Full Name and Signature of the requesting v.ph/
party/authorized representative CAO’s Facebook page/Messenger
• Contact Number and E-mail Address of the https://www.facebook.com/quezoncity
said person or authorized representative assessorsoffice
together with the following documents:
• Name of Property Owner subject of request
• Property Reference (TD No./PIN/TCT)
Properly Filled-out ARMD Form (QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B07-v03) for on-premise online Information Desk
submission
Special Power of Attorney or Authorization, if Property Owner
representative filing
Photocopy of both the Presenter & Owner’s Presenter/Applicant & Owner
valid government issued ID
Photocopy of Title/TD or real property tax receipt Owner/Representative
and other references for property identification
Current Realty Tax Clearance or RPT receipt City Treasurer’s Office
(Original or photocopy of latest year full
payment, correct & updated RPT)
Additional requirements that may be required: Property Owner/Applicant
- Request letter (for those falling under
5,000sqm and above)
- Death Certificate (for Deceased property
owner)
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
TRANSACTION SUBMITTED THRU EMAIL
1. Submit thru email 1.0 Receive and None 5 minutes Administrative
(CityAssessor@quezon acknowledges e-mail Or more Division
city.gov.ph) properly for review as to depending (Email
Filled-out ARMD Form completeness of on the Administrator)
1(QCG-CAO-QP/SOI- documentary volume of
B07-v03) inclusive of requirements emails
clear soft copy of all submitted. received
required documents in
PDF or JPEG file
format.

102
1.1 Receive an 1.1 Automatic email
automatic email reply reply sent
acknowledging receipt 1.2 Forward email to
of the request and wait process owner
for the application to be (ARMD)
evaluated. 1.3 For
communications
to Admin-Records
for routing
2.0 Receives and 20 mins Email
checks details of Controller/
request form if Handler
properly filled up (Assessment
including Records
attachments Management
2.0 Applicant 2.1 Notify applicant Division)
receives an official through email/SMS
acknowledgement thru of lacking
email acknowledging requirements, if any
receipt or denial (as the 2.2 Verifies
case may be). Advise requested Tax
on lacking Declaration on
requirements, if any. RPATS; may extend
2.1 Receives notice of to the original TDs on
non-availability of TD file if not found in the
requested database.
2.3 Print Application
form and
requirements
3.0 Assigns control None 10 mins Records
number and records Control
request Section
3.1 Forward CTC Personnel
request to Records (ARMD
Control Section Basement)
(Basement)
3.2 Retrieves and 30 minutes Receiving/
reproduce TD subject Assessment
of certification (for Clerk
manual copy)
3.3 Verifies TD
number and print
requested CTC
(electronic copy)

103
 3.4 Stamp “Certified
True Copy” on
requested TD
3.5 Pre-approves
requested CTC
3.6 Forward
prepared CTC to
Division Head/Asst
Div. Head for
approval
3.7 Approves/signs
certification on TD
3.0 Receives email for 4.0 Send Order of
Order of Payment and payment and
Schedule of release or notify requesting
pick-up party of the
schedule of
release.
3.1 Owners pay the 4.1 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 50.00/ City
Fees Section, City copy Treasurer,
Treasurer’s Office Billing/Cashier
Officer
Additional Php 20.00 for BIR purposes (certification/stamp of SFMV)
4.0 Applicant receives 5.0 Release Certified 15 minutes Releasing
the certification copy of TD requested Clerk
(Window 12)
PHP 3 days
TOTAL 50/
page

TRANSACTIONS SUBMITTED THRU ON PREMISE/COUNTER TRANSACTION

CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON
TO BE G TIME RESPONSIBLE
PAID
1.0 Request for a
schedule by setting an
appointment online via
https://qceservices.que
zoncity.gov.ph/
2.0 Organize all the 2.0 Officer of the Day None 15 mins Property
requirements and reviews and checks Owner/
request for the completeness of Applicant/
Application Form requirements; Officer of the
Day

104
ARMD Form 1 (QCG- 2.1 Provide applicant
CAO-QP/SOI-B07-v03) with the prescribed
form.
2.2 Receives/collects
hard copies from
taxpayer
3. Properly assisted, 3.0 Automatic email None 15 mins Property
applicant fills-out reply sent. (Pre- Owner/
application form online, receiving/ Applicant/
scan all the 3.1 Receive e-mail; Intermediar Officer of the
requirements and check on all y stage) Day/Email
submit the same on attachments administrator
premise via email submitted. (Admin. Div.)
CityAssessor@quezonc
ity.gov.ph. 3.2 Forwards e-mail Receiving
3.1 Receive an to respective process Clerk
automatic email reply owner for review, (Records
acknowledging receipt evaluation and Section)
of the request and wait control.
for the application to be
evaluated
3.2 In the absence of 3.3 Process owner 15-30 mins Applicant/
available email address scans the documents (Pre- Officer of the
on the part of applicant,submitted for file or receiving/ Day/Email
he/ she shall be assistedreceive the original Intermediar administrator
to have the same ones submitted to y stage) (Admin. Div.)
emailed/sent thru
minimize printing Receiving
ARMD.CityAssessor@q activities Clerk
uezoncity.gov.ph 3.3.1 Auto email (Records
reply is relayed thru Section)
SMS
3.3 On both cases 3.4 Process owner None 15 mins Assessment
applicant waits for the validates request. (Pre- Records Mgt.
request to be evaluated. Records the request receiving/ Division
& assign control Intermediar Receiving
number. y stage) Clerk
3.5 Forward request (Window
to Records Control Counters
Section (Basement) 10-12)

3.6 Retrieves and 45 minutes Records

reproduce or more Control
(photocopy) tax depending Section
declarations subject on the Personnel
number of (Assessment

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 for issuance of CTC RPUs & Records
– for manual copy applicants Management
3.7 Verifies TD on queue Division)
Number and print
requested CTC – for
electronic copy and
stamps Certified True
Copy on requested
TD
3.8 Pre-approves None 10 minutes Section Chief,
requested CTC Records
Control
Section
3.9 Forwards None 10 minutes Records
prepared CTC to Control
Division Head/Asst. Section
Div. Head for (ARMD)
approval Personnel
3.10 Approves/ signs None 10 minutes Head/ Asst.
requested CTC of TD Div. Head,
Assessment
Records
Management
Division
4.0 Receives OP 4.0 Issues order of 15mins or Assessment
payment thru more Records Mgt.
whatever means depending Division
accepted. on the lot Receiving
area & no. Clerk
of parcels (Window
Counters
10-12)

4.1 Applicant pays the 4.1 Window 5-18 50.00 15 minutes Office of the
corresponding fee Miscellaneous City
Fees Section, City Treasurer,
Treasurer’s Office Billing/Cashier
Officer
Additional Php 20.00 for BIR purposes (certification/stamp of SFMV)
4.2 Presents 4.2 Records the OR None 15 minutes ARMD
corresponding OR/ number, attaches Releasing
Receives receipt to the Officer/ Clerks
information document (Window
requested/computer requested Counters
print-out 11-3)

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 5.0 Receives copy of 5.0 Releases None 15 minutes ARMD
document Releasing
requested Officer/ Clerks
(Certified True (Window
Copy of Tax Counters
Declaration) 11-3)
As 1-3 days
TOTAL indica
ted

3.0 RECORDING, ROUTING AND MAILING OF OUTGOING

COMMUNICATIONS/CORRESPONDENCE

The City Assessor’s Office ensures accurate recording and timely release or
dispatch of outgoing communications/correspondence from the Office of the City
Assessor, and other Divisions concerned.

Office or RECORD’S SECTION, ADMINISTRATIVE DIVISION

Division:
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to Business,
Transaction: G2C-Government to Citizens
Who may avail: CAO Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Communication inclusive of whatever Office of the City Assessor or any of
attachments its Officials
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
1.0 Deliver the 1.0 Check and None 15 mins Administrative
correspondence/ receive Aide/Records
communication correspondence/ Clerk assigned
outgoing
communication
2.0 Using CAO’s None 1 hour Records Clerk
Document assigned
Tracking System,
encode the
received
correspondence
intended for
release

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 2.1 Prepare the
correspondence for
mailing/distribution
3.0 Dispatch the None 1 hour Records Clerk
correspondence assigned
whether thru
email, by mail or
hand carried.
Total None Within 3
hours*
• Processing time is per transaction

4.0 RECORDING AND ROUTING OF REGISTERED MAIL

CORRESPONDENCE

Office or RECORD’S SECTION, ADMINISTRATIVE DIVISION

Division:
Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to Business,
Transaction: G2C-Government to Citizens
Who may avail: CAO Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transmittal of delivered registered mails Philpost

Transmittal of recorded and dispatched Records Section, Administrative

incoming mails Division
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
1.0 Deliver the 1.0 Check received None 30 minutes Administrative
registered mail mails against the Aide/Records
correspondence transmittal of Philpost Clerk assigned

1.1 Stamp date of None 30 minutes Administrative

receipt in the Aide/Records
envelope and in the Clerk assigned
attached registry
return card
1.2 Detach registry
return card

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 1.3 Sorting and None 30 minutes Administrative
distribution of Aide/Records
correspondence Clerk assigned
1.4 Opening of mails None 2 hrs Administrative
and stamping of date Aide/Records
of receipt (in every Clerk assigned
page)
2.0 Using CAO’s None 30 minutes Records Clerk
Document Tracking assigned
System, encode the
received
correspondence
intended for release
2.1 Print the encoded
data/transmittal and
forward to Office of
CA
May be addressed to
other officials
concerned, as the
case may be.
Total None Within 3
hours*

5.0 RECEIVING AND ROUTING OF HAND CARRIED

COMMUNICATIONS/CORRESPONDENCE

CAO also ensures accurate recording and dispatch of incoming

communications/correspondence.
Simple, Complex or Highly Technical depending on the request or
transaction included.
Office or RECORD’S SECTION, ADMINISTRATIVE DIVISION
Division:
Classification: SIMPLE/COMPLEX
Type of G2G-Government to Government, G2B-Government to Business,
Transaction: G2C-Government to Citizens
Who may avail: CAO Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Correspondence inclusive of attachment Clients

109
 FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
1.0 Hand over the 1.0 Check received None 15 minutes Administrative
correspondence mail or the physical Aide/Records
communication, Clerk assigned
including
attachments and
stamp date of receipt

2.0 Using CAO’s None 15 minutes Administrative

Document Tracking Aide/Records
System, encode the Clerk assigned
received
correspondence

3.0 Print the encoded 30 minutes Records Clerk

data/transmittal and assigned
forward to Office of
CA for appropriate
instructions, routing.
Communications
involving “simple”
frontline transactions
may be referred
directly to respective
process owners
concerned.
Total None 1 hour
• Processing time is per transaction
• Farming out of all received communications shall be ‘9am-12pm-3pm distributed to all
concerned
• Urgent communications shall be delivered immediately upon request.

4.0 FEEDBACK SUBMISSION AND PROCESSING

FEEDBACK SUBMISSION
How to send feedback 1. Accomplish the QCLGU Service Experience
Survey (QCG-F01.Rev.0) and drop it at the
designated drop box in front of the Public
Assistance and Complaints Desk.
2. QC Hotline 122 or email
[email protected]

110
 3. For more information or other concerns,
client/customer may contact 8988-4242 loc.
8296, 8187, 8189, 8185, 8294, 8295, 8368,
8369; or email at
[email protected]
How feedbacks are processed Every quarter, the ISO Secretariat opens the
drop box and compiles and records all feedback
submitted. Results are tabulated and discussed
during Management Reviews. Official
communications are transmitted to the office for
information and appropriate action if necessary.
How to file a complaint Office complaints can be filed directly using the
Complain/Feedback Form provided by the
Agency.
How complaints are processed Complaint/Feedback Form** are gathered and
actions are immediately undertaken by the Office
of the City Assessor on a real-time basis on the
date and time the office received such
feedback/s.
Other contact information ARTA: [email protected]: 1-ARTA (2768)
PCC: 8888 CCB: 0908-881-6565

DEPARTMENT DIRECTORY

ATTY. SHERRY R. GONZALVO [email protected]

City Assessor Office of the City Assessor
Mezzanine, Civic Center Bldg B
✆ 8988-4242 loc. 8185
Engr. Pelilia M. Landayan [email protected]
Assistat City Assessor for Administration 3rd Flr Civic Center Bldg B
City Assessor’s Office
✆ 8988-4242 loc. 7304
Arch. Delfin G. Torres, Jr. [email protected]
Assistant City Assessor for Operations 2nd Flr Civic Center Bldg B
City Assessor’s Office
✆ 8988-4242 loc. 8292
Mr. Salvador G. Urbi II, Taxmapper V [email protected]

Tax Mapping Division (TMD) ✆ 8988-4242 loc. 8187/8189

Certified Copy of Tax Map, Certification of Adjoining 09054081474 / 09311270875
Lots, Requests/Application for New Tax Declarations
for Transfer/Correction/ Segregation/Consolidation)

111
Requests/Applications for Issuance of New Tax [email protected]
Declarations (Transfer/Correction/Segregation/ [email protected]

Consolidation, etc) & Cancellation of Assessments ✆ 8988-4242 loc. 8187/

8189/8294/8296
0905-4081474
Engr. Jessie G. Avellano, LAOO V [email protected]

Property Appraisal Division (PAD) ✆ 8988-4242 loc. 8291/8294/8295

(New Assessments, Reassessments, 09312077522 / 09055275632
Inspection/Cancellation of Assessments, Retirement
of Machinery
Ms. Priscela B. Verzonilla, ITO III [email protected]

Electronic Data Processing Division (EDP) ✆ 8988-4242 loc. 8296

Certifications of Property Holdings, No property, No 09564274097/09154003490
Improvement/With Improvement Requests for Value
Reversion, Idle Land Tax- related Tagging/Untagging
Ms. Denissa O. Faustino, LAOO V [email protected]

Assessment Records Management Division (ARMD) ✆ 8988-4242 loc. 8032/8031

Certified True Copy of Tax Declarations (TDs) 09989749783/09338255392
Release of New Tax Declarations (TDs) & Notice of [email protected]

(NOCs) ✆ 8988-4242 loc. 8031/8032

09989749783/09338255392
Mr. Ricardo B. Masesar, LAOO V [email protected]

Property Valuation Standard Division (PVSD) ✆ 8988-4242 loc. 8369

Request for Zonal Valuation & schedule of values
Ms. Violeta V. Agustin, Administrative Officer V [email protected]

Administrative Division ✆ 8988-4242 loc. 8371

Multiple/Bulk transactions requested/Inter or Intra- 09312077517
office communications, Legal, Banks, Real Estate
Brokers, etc.
Office of the City Assessor for complaints and [email protected]
feedback ✆ 8988-4242 loc. 8185 or use our fb
page
https://www.facebook.com/quezoncit
yassessorsoffice

112