Mohamed Ali Hassan

+201146148653
[email protected]
Military Status: Completed as Reserve officer
October, Giza, Egypt

Profile:

A Successful IT System Administrator with extensive analytical and software experience of

Investigating and diagnosing network problem and knowledge of IT operating Systems,
especially Windows, Multi-talented with good all-round technical skills and the ability to
develop and maintain close working. Relationships with other support and development teams.
Having the personal drive Required to deliver a service that exceeds the expectations of
colleagues and end. Users through a positive, well organized and structured work ethic. Looking
for a career advancement opportunity with a company that will challenge. My problem-solving
skills and allow me to develop my knowledge & potential.

Education:
Bachelor’s degree of MIS At Modern Academy 2017 to 2021

Work Experience:
➢ IT System Admin at Emkay (September 2021- present)

• present and mange a project for upgrading information technology department

• installation all about light current
• install and Resolve issue in Microsoft server system (WSUS, DC, DHCP, FILE server
• Designing, installing and maintaining computer networks, including hardware such as
routers and switches, operating systems such as ESXI and Windows Server, and
application software such as database servers, and email servers.
• Designing and implementing new network infrastructure including servers, routers,
switches, firewalls, CCTV systems, and other components.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and
computer equipment
• Manage and schedule (daily - weekly) data backup (full - incremental - differential).
• Monitoring and reporting are associated with the reliability and security of the
domain.
• Secure remote administration of the DCs and member servers managed by the
Infrastructure Group.
 • Secure remote administration of the DCs and member servers managed by the
Infrastructure Group.
• Secure remote administration of the DCs and member servers managed by the
Infrastructure Group.
• Manage storage device and file share server.
• Troubleshooting problems with existing systems and recommending improvements or
replacements.
• Monitoring network performance to ensure that it is functioning optimally.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and
computer equipment
• Organize and schedule upgrades and maintenance without deterring others from
completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Administrator in Kaspersky security System
• Administrator in 365 MAIL SERVER.
• Administrator in ESXI
• Administrator in FortiGate firewall
• Administrator in Sophos firewall
• Administrator in Sophos endpoint
• Administrator in GRANDSTREAM (call center solution)
• Administrator in (zkt access door)
• Administrator in (security cams)
• Administrator in Qnap (San storge)
• Administrator in Veeam backup server

➢ IT Specialist at AL Tayyar Travel Group (Dec 2017 to Feb 2021)

• Regular reporting to the Service Desk Manager.

• Receive and log all users’ calls and complaints.
• Provide 1st line resolution timely and efficiently to all users’ reported incidents.
• Create problem records and follow up and liaison with their resolutions.
• Update users regularly for their pending issues while ensuring smooth normal closure.
• Participate in system testing and acceptance when needed
• Provide 1st line of support for all users.

• Perform Systems and Hardware upgrades, maintenance, moving, and relocating

resources.
 • Responsible for preparing all necessary supplements required to ensure proper
operation of a computer environment.
• Conduct user satisfaction surveys regularly and report results back.
• Perform proper recording and documentation as required.
• Analyze and follow up on all troubleshooting and user’s special requirements received
from users.
• Works closely with systems, networks, and applications, to ensure 2nd line of support
is effective and efficient.
• Responsible for providing technical assistance and support related to computer
systems, networks, hardware, and software.
• Monitor Service Desk for tickets assigned to the queue.
• Report issues to the Service Desk for escalation.
• Response to queries runs diagnostic programs, isolates problems, and determines and
implements the solution.
• Solving technical problems, either over the phone or face to face.
• Provide orientation and guidance to users on how to operate new software and
computer equipment.
• Manage Firewall To allow/deny internet service for users.
• Provide application support for the DMS system.
• Participate in continual improvement activities.
• Performs other related duties as assigned or requested by IT Management

Projects:

• ‫( شركه مهندسين مرص‬100) users

• Anastasia (100) users
• El Azhar University (120) users
• Hanove travel (600) users
• Emkay foods (300) users
• 3 Factory and two company.

Skills:

Technical Skills:

• Software
• Installation
• Hardware setup
• Virus removal
• Infrastructure
 • Configuration
• Troubleshooting
• Ip camera Ip phone
• Firewall security
• Backup
• San storage
• Prefect knowledge of networking & operating systems.
• Excellent using, Win XP, win7, Win 8 &windows 10 (Operating System)
• Provide first LINE SUPPORT to USERS AND computer systems, software, and
hardware.04- Installing and configuring computer hardware operating systems and
applications. 05- Experience IN KASPRISKY SCURITY SYSTEM.
• 06-RESOLVE TECHNICAL AND PROBLEMS WITH LOCAL AREA NETWORKS (LAN), AND
OTHER SYSTEMS
• 07- Installing, Configuring, and Administering Microsoft Windows Professional &
Server08- Configure Hyper-V
• 09-Configure File Server Resource Manager
• 10-Installing a Domain Controller. And management create and manage Group Policy
• 12-Configure File and disk encryption
• 13-Configuration and implementation Cisco IOS, Routers, Switches 14Implementing
VPN Connections (Site to Site VPN, Remote Access VPN)

Courses:

• MCSE Windows Server 2021 R2 (Active Directory, File Server, DHCP, DNC, WDS And
WSUS) Configuring and Managing.
• CCNA R&S – Configuring and Managing Switches.
• Managing Forti-Gate Firewall.
• Managing Avaya Central.

Language Skills

• Arabic: Mother Tongue

• English: V. Good (Reading, Writing, and speaking)

Soft Skills:

• Communicate clearly and concisely

• Successfully cope with demands from superiors, subordinates and peace
• Follow a variety of approaches in activities and Technique
• Cooperative
• Energetic
• Hardworking
• Organized
• Good documentation skills
• Customer support skills
• Pro-active
• Technically
• minded Analytica