CHECKS ON EXEMPTED CATEGORY
CONNECTIONS
30 September 2024
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CONTENTS
1. INTRODUCTION.................................................................................................................................... 2
2. PROCESS ............................................................................................................................................... 3
2.1 Option for distributor: ........................................................................................................................ 3
2.2 Option for SO: ..................................................................................................................................... 4
2.3 Option for TM- .................................................................................................................................... 4
3. CHECKS AND CONTROLS ON REFILL BOOKING ................................................................................... 5
4. CHECKS AND CONTROLS ON NEW CONNECTION ............................................................................... 6
5. ENTRY OF DIGITAL PAYMENT DETAILS DURING DELIVERY CONFIRMATION ...................................... 6
6. REPORTS............................................................................................................................................... 7
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1. INTRODUCTION
Currently there is no limit on the number of monthly refills for Exempted Category
customer, also there is no restrictions for mode of payment for Exempted category
customers.
For better control on refill sales of exempted category customers, the monthly refill
limit to be set for each Exempted category customer.
The new option is developed to update monthly Refill limit for all active exempted
category customers.
Also new check provided for Collection of payment from Exempted category
customers only through Electronic mode/ Cheque.
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2. PROCESS
The new option is provided for distributor/ SO/ TM to update monthly Refill limit
for all active exempted category customers.
In this option below fields are provided for exempted category customers.
1. Consumer Number
2. Consumer Name
3. SV Cylinder quantity
4. SV Date
5. Average monthly Refills for last 3 years
6. Last Month Refills
7. Max 1 month refills in last 3 years
8. Min 1 month refills in last 3 years
9. Status of Previous Request
10.Previous approved Monthly Refill Limit
The request created by the distributor will flow to SO for concurrence and then
finally to TM for approval.
2.1 Option for distributor:
The new option is provided for distributors under, Transaction for Distributors >
Maintain Refill Limit for Exempted category.
In this option distributor has to update monthly refill limit for exempted category
connection in field “Monthly Refill Limit to be updated”
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2.2 Option for SO:
The requests created by distributor will flow to SO for Approval/ Rejection.
New option- Approve Maintain Refill Limit for Exempted
Using this option, SO can Approve or Reject request created by distributor. Those
requests approved by SO will flow to TM for approval.
2.3 Option for TM-
The requests approved by SO will flow to TM for approval/ Rejection.
New option- Approve Maintain Refill Limit for Exempted
Using this option, TM can Approve or Reject request created by distributor.
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The latest monthly refill approved by TM will be maintained for the customer.
The distributor can create request for change monthly refill limit any number of
times. Distributor can create new request only if the Status of previous request
is closed (i.e. TM Approved/ SO Rejected/ TM Rejected).
3. CHECKS AND CONTROLS ON REFILL BOOKING
New checks while Refill booking will be implemented in system effective from Go
Live date.
1. If Monthly refill limit is not maintained for an existing customer then while
refill booking error message will appear as: “Exempted category connection
Monthly Refill limit not maintained, Please maintain same”.
2. If request created by distributor for a consumer is not yet completely
approved by SO/TM, then while refill booking error message will appear as:
“There is an open request pending for approval. Please get it Approved and
then try”.
3. While each refill booking of exempted category connection, System will check
recently updated limit and balance available for the month.
4. Distributor can book refills for exempted category connection only up to
monthly approved limit for the month.
5. When the approved limit gets exhausted during the month then while refill
booking message will appear as “The approved limit got exhausted, Please
update”.
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4. CHECKS AND CONTROLS ON NEW CONNECTION
When distributor creates new exempted category connection, then the distributor
has to update monthly refill limit for the customer, then SV Refill can be delivered
only after the Monthly refill limit is approved by TM.
When distributor creates a New SV of exempted category connection, the message
will appears as
“SV Details successfully saved, Sv Number : 41xxxxxxxx - Consumer Number :
120xxxxxx,
Please proceed to Maintain Refill Limit for Exempted category connection”
5. ENTRY OF DIGITAL PAYMENT DETAILS DURING DELIVERY CONFIRMATION
Collection of payment from Exempted category customers shall be only through
Electronic mode/ Cheque.
Cash on Delivery is restricted for Exempted category customers.
Without selection of payment mode and transaction details, the delivery
confirmation for exempted category connection will not be allowed.
For each delivery confirmation of exempted category refills, distributor has to
update digital payment details made by customer.
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6. REPORTS
Under Distributor Transactions Reports, following two Reports are provided for
Distributor/ SO/ TM.
A. Exempted Connection Monthly Refill Limit Request Status Report-
This report provides status of all requests created distributor to update the
monthly refill limit for exempted category connection.
B. Exempted Connection Approved Monthly Refill Limit-
This report provides the details of approved monthly refill limits.
