Free Questions for Salesforce-AI-Associate by certscare
Shared by Stevens on 29-01-2024
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Question 1
Question Type: MultipleChoice
Cloud Kicks uses Einstein to generate predictions out is not seeing accurate results?
What to a potential mason for this?
Options:
A- Poor data quality
B- The wrong product
C- Too much data
Answer:
A
Explanation:
''Poor data quality is a potential reason for not seeing accurate results from an AI model. Poor data quality means that the data is
inaccurate, incomplete, inconsistent, irrelevant, or outdated for the AI task. Poor data quality can affect the performance and reliability of
AI models, as they may not have enough or correct information to learn from or make accurate predictions.''
Question 2
Question Type: MultipleChoice
A business analyst (BA) wants to improve business by enhancing their sales processes and customer..
Which AI application should the BA use to meet their needs?
Options:
A- Sales data cleansing and customer support data governance
B- Machine learning models and chatbot predictions
C- Lead scoring, opportunity forecasting, and case classification
Answer:
C
Explanation:
''Lead scoring, opportunity forecasting, and case classification are AI applications that can help a business analyst improve their sales
processes and customer support. Lead scoring can help prioritize leads based on their likelihood to convert, opportunity forecasting can
help predict future sales or revenue based on historical data and trends, and case classification can help categorize and route cases
based on their attributes.''
Question 3
Question Type: MultipleChoice
What Is a benefit of data quality and transparency as it pertains to bias in generated AI?
Options:
A- Chances of bIas and mitigated
B- Chances of bias are aggravated
C- Chances of bias are remove
Answer:
A
Explanation:
''Data quality and transparency can help mitigate the chances of bias in generative AI. Data quality means that the data is accurate,
complete, consistent, relevant, and timely for the AI task. Data quality can help mitigate bias by ensuring that the generative AI model
learns from a balanced and representative sample of the target population or domain. Data transparency means that the data sources,
methods, and processes are clear and open to inspection and verification. Data transparency can help mitigate bias by allowing users to
understand and evaluate the data used or generated by the generative AI model.''
Question 4
Question Type: MultipleChoice
Which statement exemplifies Salesforces honesty guideline when training AI models?
Options:
A- Minimize the AI models carbon footprint and environment impact during training.
B- Ensure appropriate consent and transparency when using AI-generated responses.
C- Control bias, toxicity, and harmful content with embedded guardrails and guidance.
Answer:
B
Explanation:
''Ensuring appropriate consent and transparency when using AI-generated responses is a statement that exemplifies Salesforce's
honesty guideline when training AI models. Salesforce's honesty guideline is one of the Trusted AI Principles that states that AI systems
should be designed and developed with respect for honesty and integrity in how they work and what they produce. Ensuring appropriate
consent and transparency means respecting and honoring the choices and preferences of users regarding how their data is used or
generated by AI systems. Ensuring appropriate consent and transparency also means providing clear and accurate information and
documentation about the AI systems and their outputs.''
Question 5
Question Type: MultipleChoice
Cloud Kicks wants to use AI to enhance its sales processes and customer support.
Which capacity should they use?
Options:
A- Dashboard of Current Leads and Cases
B- Sales path and Automaton Case Escalations
C- Einstein Lead Scoring and Case Classification
Answer:
C
Explanation:
''Einstein Lead Scoring and Case Classification are the capabilities that Cloud Kicks should use to enhance its sales processes and
customer support. Einstein Lead Scoring and Case Classification are features that use AI to optimize sales and service processes by
providing insights and recommendations based on data. Einstein Lead Scoring can help prioritize leads based on their likelihood to
convert, while Einstein Case Classification can help categorize and route cases based on their attributes.''
Question 6
Question Type: MultipleChoice
What is a Key consideration regarding data quality in AI implementation?
Options:
A- Techniques from customizing AI features in Salesforce
B- Data's role in training and fine-tuning Salesforce AI models
C- Integration process of AI models with Salesforce workflows
Answer:
B
Explanation:
''Data's role in training and fine-tuning Salesforce AI models is a key consideration regarding data quality in AI implementation. Data
quality is the degree to which data is accurate, complete, consistent, relevant, and timely for the AI task. Data quality can affect the
performance and reliability of AI systems, as they depend on the quality of the data they use to learn from and make predictions. Data's
role in training and fine-tuning Salesforce AI models means understanding how data is used to build, train, test, and improve AI models
in Salesforce, such as Einstein Prediction Builder or Einstein Discovery.''
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