This document is an industrial training report submitted by Njekwa Cecilia, a student at Rockview

University, for their 3-month internship at Magodi Lodges, Bar and Restaurant in Lusaka, Zambia from
September to December 2024. The report provides an introduction to Magodi Lodges and outlines its
goals of providing quality accommodation, food, and conference services while maintaining high
standards of cleanliness and customer service. It also describes the organizational structure and
departments. The report discusses the student's contribution, challenges faced, and overall impression
gained from applying classroom knowledge in a real work environment during the internship period.

ROCKVIEW UNIVERSITY INDUSTRIAL TRAINING REPORT AT MAGODI LODGES, BAR AND RESTURANTPLOT
NO.: 6232, GREAT NORTH ROAD, LUSAKA BY NJEKWA CECILIA

STUDENT NO:

ATTACHMENT PERIOD: SEPTEMBER 4 TH – DECEMBER 31 TH DATE OF SUBMISSION:

………………………………………………………………………………………………………………………SUBMITTED IN PARTIAL
FULFILMENT OF THE REQUIREMENTS FOR AN AWARD IN CERIFICATE OF TRANSPORT AND LOGISTICS

TABLE OF CONTENT

ABSTRACT................................................................................................................................................3

ACKNOWLEDGEMENT.............................................................................................................................4

EXECUTIVE SUMMARY................................................................................................................................5

CHAPTER1..................................................................................................................................................61.
0

INTRODUCTION...............................................................................................................................61.1
Background...........................................................................................................................................61.2

Goals of Magodi Lodges........................................................................................................................61.3

OBJECTIVES OF INDUSTRIAL ATTACHMENTS.......................................................................................71.4
PURPOSE.............................................................................................................................................7
CHAPTER
TWO............................................................................................................................................82.1

ORGANISATION STRUCTURE.................................................................................................................82.2
DEPARTMENTS, UNITS AND FUNCTIONS..........................................................................................82.2.0

Dutes and functons of Finance Department...............................................................................82.1.1

Dutes and functons of Marketng Department...........................................................................92.1.2

Dutes and functons of Human resource Department................................................................92.1.3

Dutes and functons of Adminisraton department...................................................................102.1.4

Dutes and functons of Human Resource department.................................................................10

CHAPTER
THREE........................................................................................................................................113.0

BENEFICIARIES OF MY ATTACHMENT IN THE ORGANIZATION..........................................113.1

SPECIAL REGULATIONS / MEASURES CONCERNING INTERNS............................................................113.2

CONTRIBUTION OF THE STUDENT DURING ATTACHMENTS..............................................................113.4

TOOLS AND EQUIPMENT USED DURING THE ATTACHMENT.........................................................123.5

DAILY/ WEEKLY REPORTS...............................................................................................................123.6

IMPACT OF THE INTERNSHIP..........................................................................................................12

MAGODI LODGES, BAR AND RESTURANT................................................................................................13

CHAPTER
FOUR..........................................................................................................................................154.0

CHALLENGES/PROBLEMS FACED DURING ATTACHMENTS..................................................................154.1

JOB RESPONSIBILITIES..........................................................................................................................154.2
CHALLENGES........................................................................................................................................15

CHAPTER 5.............................................................................................................................................175.1
CONCLUSION...................................................................................................................................17 5.1.2

Overall impressions......................................................................................................................175.2
Conclusion...........................................................................................................................................175.3
Recommendatons...........................................................................................................................17

References.............................................................................................................................................18
ABSTRACT

At Rockview University, Industrial Attachment was introduced to inspire the students with practical and
Human resource skills, as a partial fulfilment for the award of a Certificate,Diploma or a Degree and to
introduce the students into working life. The training time allows the students to link the theoretical
principles learnt in the higher learning institutions and the real life professional and Human resource
application. It gives the students the practical skills and the work environment philosophy, to use their
skills and principles learned in class to serve the institutions and the society in general. As said before,
this is done; In the partial fulfilment of the requirements for the award of the Certificate in Transport
and logistics, the Industrial Practical Training was done MAGODI LODGES, BAR AND RESTURANT in
Zambia for a period of three months from September 4TH - December 31TH 2024

ACKNOWLEDGEMENT

I wish to acknowledge the invaluable contribution of my immediate supervisor from MAGODILODGES,

BAR AND RESTURANT his time and guidance.I honor the management of MAGODI LODGES, BAR AND
RESTURANT for facilitating the attachment exercise and for ensuring that quality academic standards are
duly met in the whole experience. I appreciate the committee in charge of students Attachment at
MAGODI LODGES,BAR AND RESTURANT for the chance to obtain experience on what I learnt in class,
preventing the loss of time and resources of being trained when given employment.I honor the entire
team at MAGODI LODGES, BAR AND RESTURANT for considering my request to do attachments with
them.

EXECUTIVE SUMMARY
To prevent the loss of time and resources of being trained, it is essential that students experiencethe
practical aspect of what they are taught in class, it enables them have in perspective what is expected of
them and what they are going to meet in the real world after studies. This report highlights my field
attachment experience with MAGODI LODGES, BAR AND RESTURANT.It details activities and operations
both practical and theoretical in line with the nature of my course I involved in throughout my period of
attachment. The exposure has been an orientation to real practical work.

CHAPTER 11.0

INTRODUCTION

Magodi Lodges, Bar and Restaurant is a hospitality establishment located in Lusaka City along the Great
North Road. The business was established in 2010 and has been operating for over adecade. It offers
accommodation services, food and beverage services, and conference facilities.

1.1 Background

Magodi Lodges, Bar and Restaurant is a family-owned business that operates under the management of
Mr. and Mrs. Magodi. The establishment has a capacity of 25 rooms, a bar and restaurant, and
conference facilities that can accommodate up to 50 people. The lodges are situated in a serene
environment that offers a peaceful atmosphere away from the hustle and bustle of the city.Magodi
Lodges, Bar and Restaurant has a mission to provide excellent hospitality services to its customers while
ensuring their comfort and satisfaction. Its vision is to become a leading hospitality establishment in
Zambia and beyond.Magodi Lodges offers various accommodation options, including standard rooms,
executive rooms, and self-contained apartments. The establishment has a total of 50 rooms, each
equipped with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Magodi
Lodges'restaurant offers a wide range of local and international dishes, while the bar serves a variety of
alcoholic and non-alcoholic drinks.

1.2 Goals of Magodi Lodges The establishment has set the following goals

:To provide quality accommodation services to customers

To offer a variety of food and beverage options that cater to different tastes and preferences

To provide conference facilities that meet the needs of clients

To maintain a high level of cleanliness and hygiene in all areas of the establishment
To provide excellent customer service to ensure customer satisfaction

Magodi Lodges, Bar and Restaurant operates on the following values:

Integrity

Professionalism

Customer focus

Continuous improvement

1.3 OBJECTIVES OF INDUSTRIAL ATTACHMENTS

The objective of Industrial Attachment challenged me as a student to examine the values of the
organization involved in the experience, and to assess my education as it relates to the
IndustrialAttachment.

Learning new skills,

Gaining work experience,

Developing a professional network and Understanding workplace expectations.

Appreciate the importance of human relationships and work attitudes.

Understand the constraints of working life and functional relationships within and between
organizations.

Be orientated towards work processes.

Apply theoretical concepts and school-based skills to practice.

Develop work attitudes like curiousness, self-confidence, maturity and self-reliance.

Obtain knowledge of potential careers and develop new areas of interest

1.4 PURPOSE

Field attachments allow students to rate their level of assimilation and ability for applications of the
theoretical and practical knowledge they learn in school with relation to the real world in the field of
pursuit. Field attachment are a requirement for the fulfilment of a Certificate in Transport and Logistics
at Rockview University. Field attachment expose students to potential employment and reduces the loss
of time and resources of being trained.
CHAPTER TWO

2.1 ORGANISATION STRUCTURE ORGANISATION STRUCTURE OF MAGODI LODGES, BAR AND

RESTURANT

2.2 DEPARTMENTS, UNITS AND FUNCTIONS MAGODI LODGES, BAR AND Restaurants has 5 major
departments namely Finance,Marketing, Human resource, Human resource and Administration.

2.2.0 Duties and functions of Finance Department

Preparation and compilation of Budget estimates in the organization

Control of expenditure in the organization

Audit and Accounts.

All matters related to Banks and banking institutions.

Giving Loans and advances to employees

Policy matters/rules relating to pension.

Pay Sales Commission.

Billing and collecting money from our clients

Preparing the payroll and ensuring salaries are paid on time

Financial analysis in the company to determine if the company is making loss or profit.

Making clients orders as requested by the sales / marketing department

2.1.1 Duties and functions of Marketing Department

Telemarketing of company products solutions and services.

Proper and consistence follow-ups of prospective customers.

Prepare weekly reports on sales and follow-up progress in the sales department/customer relations.

Ensure customer satisfaction on continued service provision and raise the alarm in case of churn alert.

Consistence communication with the customer to develop good business relationship.

Prospecting in Government Organizations, NGOs and Private Companies.

Evaluating, selecting, and working on promising tenders.

Attending sales meeting and service delivery evaluation meetings with clients that are oncontract with
us

2.1.2 Duties and functions of Human resource Department

Network diagnosis and support

Alerting the human resource department when the clients licenses are due for renewal

Offering remote and telephone support to clients on SLA Internet installation.

Ensuring Network securities and appropriate backups.

Troubleshooting Hardware and software problems.

Conducting Basic user training.

Perform On-site and Remote Human resource support.

Design And implementation of new IT inventories and infrastructure Managing and maintaining clients
Networks by administering security policies. Conducting ICT equipment’s preventive maintenance.
Managing helpdesk. Implementing of projects and ensuring proper documentation is handed over to the
clients.

Sending of weekly /bi-weekly reports to clients

2.1.3 Duties and functions of Administration department

Ensure smooth running of the office by ensuring there is enough stationaries, cleanliness,and ensuring
bills eg electricity and internet are settled on time.Issuing of petty cash in the office

Ensuring the driver delivers clients orders on timeIssuing of job cards and network installation
toolsProviding comprehensive administrative planning, leadership and organizationaldevelopment on all
departments

Evaluating performance of all department heads and their operations Administering all laws and policies
established by the City Council

2.1.4 Duties and functions of Human Resource department HR Department is also involved in designing
the Job analysis and Job description for the prospective vacancies. Determining wages and salaries
Recruitment and Selection Performance Appraisal Training and Development Employee welfare and
motivation Addressing employees’ grievances Labor management relations Implementing organizational
policies Dismissal and redundancy Managing of staff leave days