11.1.

0 VEHICLE BODY WORK

11.1.01 INTRODUCTION
This module unit is designed to give special attention to
panel beating and body work to enable the trainee cover
dents on vehicles and also perform body building for new or
modified vehicles.

11.1.02 GENERAL OBJECTIVES

By the end of the module unit, the trainee should be able to:
a) Understand the construction of vehicle body layouts
b) Assess and repair vehicles body work
c) Design and fabricate vehicle bodies
d) Observe safety while working in a workshop and other
work places
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11.1.03 MODULE UNIT SUMMARY AND TIME ALLOCATION
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VEHICLE BODY WORK

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Code Sub- Content Time Hrs

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Module Theory Pract Total

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Unit
11.1.1 Vehicle  Types of vehicle 10 20 30
Body body designs
Structure  Vehicle body units
 Body defects
 Maintenance and
adjustments
 Alignment and testing
 Functional
requirements
 Window winding
mechanism
11.1.2 Chassis  Functions of chassis 14 14 28
Frame frame
 Types of forces acting
on chassis frame
 Integral construction
of

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  frames
 Chassis misalignment
 Chassis frame
 maintenance
 Safety
11.1.3 Panel  Uses of panel beating 10 22 32
Beating tools and equipment
 Panel beating
techniques
 Panel beating
procedures
 Valeting description
 Vehicle body dents
straightening
 Chassis or body
defects m
 Application of filler
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and sanding
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 Safety
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11.1.4 Spray  Functions of spray 8 10 18

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Painting painting
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 Types of paints and

thinners
 Paint constituents
 Materials for surface
preparation
 Painting tools and
equipment
 Methods of surface
preparation
 Quality of control
factors
 Surface painting
 Spray painting
sequence
 Finished painted
work
 Safety
11.1.5 Car  Upholstery ‘term’ 10 20 30

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 Upholstery  Tools used in
upholstery
 Types of adhesives
 Properties of
upholstery materials
 Torn seat cover
 Safety
Total Time 52 86 138

11.1.1 VEHICLE BODY 15.1.1C Competence

STRUCTURE The trainee should
have the ability to:
Practice i) identify types of
vehicle body
11.1.1T0 Specific Objectives designs
By the end of the sub ii) identify types of
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module unit, the trainee body units
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should be able to: iii) carry out

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explain types of vehicle maintenance on

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body designs body units

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explain types of iv) rectify body

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body units defects using

explain types of body jack
body defects v) adjust doors
a) explain maintenance vi) remove and
and replace door
adjustment on window winding
vehicle bodies machine
b) explain alignment vi) remove and
testing install
c) procedure using windshield and
equipment rear window
d) explain functional vii) repair fibre glass
requirements of bodies
vehicle body ix) repair holes in
e) explain the operation fibre glass
of window winding panels
machines x) diagnose
repair defects

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 of body ii) laser beam
misalignment iii) manual
xi) fit safety belt iv) computer bracket
xii) observe safety v) bracketless jigs
precautions vi) hydraulic body
jacks
Content 11.1.1T6 Functional
11.1.1T1 Types of vehicle body requirements
designs i) Accommodation for
i) passenger car the driver, passenger
ii) light commercial and cargo
iii) vehicle heavy ii) Support mountings
iv) commercial 11.1.1T6 Window winding
vehicle mechanism
11.1.1T2 Vehicle body units - Electric type
i) bonnets and boots - Manual type
ii) windows
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iii) doors Practice
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iv) wings
v) frames 11.1.1P0 Specific Objectives
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vi) bumpers and grills By the end of the sub

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vii) locks module unit, the trainee

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11.1.1T3 Body defects should be able to:

i) dents identify types of
ii) corrosion vehicle body designs
iii) cracks a) identify types of
iv) colour fade body units
11.1.1T4 Maintenance and b) carry out
adjustments maintenance on
i) dents correction vehicle body units
ii) alignment c) rectify body
iii) correction/treatm defects using
ent hydraulic body
iv) cracks sealing jack
v) painting d) adjust doors
vi) adjustments e) remove and
11.1.1T5 Alignment and testing replace door
testing procedures window winding
i) body measuring machine
devices

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 f) remove and install v) oiling and
windshield and adjusting
rear window vi) moving parts
g) repair fibre glass 11.1.1P4 Body defects
bodies rectification using
h) repair holes in body jack
fibre glass panels i) Repair of dents
i) diagnose effects of ii) corrosion
body iii) cracks
misalignment iv) Hydraulic body jack
j) fit the vehicle with v) body jack
safety belts attachments
k) observe safety vi) operation of the
precautions when body jack
repairing fibre vii) use of body jack
glass bodies 11.1.1P5 Door adjustment
- hinges
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Content - striker
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11.1.1P1 Types of vehicle body - locks

designs 11.1.1P6 Service windshield
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- Light Goods and rear window

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Vehicle (LGV) installation and

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- Heavy Goods servicing

Vehicle (HGV) i) short method
- passenger cars ii) extended method
11.1.1P2 Types of body units iii) adhesive material
i) doors iv) heated knife
ii) wings v) cold knife
iii) windows vi) stereo music wire
iv) bonnet/boots vii) wood handle
v) bumpers/grills 11.1.1P7 Door window winding
vi) frames mechanism
vii) locks adjustment
11.1.1P3 Maintenance of body i) mechanical type
units ii) electrical types
i) handles iii) circuit
ii) hinges iv) motors
iii) locks v) switch
iv) strikers 11.1.1P8 Fibre glass bodies
repair steps

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 i) fibre glass - fibre glass
ii) polyester resin - polyester resin and
iii) polyester filler filler
iv) catalyst - catalyst
v) fibre glass cloth - fibre glass
vi) fibre glass bonder/chopped
bonding strip fibres
vii) epoxy resin - epoxy resin
11.1.1P9 Fibre glass panels - fibre glass moulding
i) grind or file edge strip
of hole - file
ii) bevel surface - putty like material
edge of hole - metal screws
iii) apply saucer like - thinner
depression on - ventilated work area
fibre glass cloth - water container
11.1.1P10 Body misalignment - belt sander with
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effects diagnosing vacuum
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i) door misalignment - disposable shop coat

ii) hood and truck lid - tools
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misalignment
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iii) suspension system 11.1.2 CHASSIS FRAME

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misalignment
iv) drive shaft Practice
misalignment
11.1.1P11 Safety belt 11.1.2T0 Specific Objectives
- fit safety belts By the end of the sub
11.1.1P12 Safety precautions module unit, the trainee
- personal safety should be able to:
- tools and a) explain the function
equipment safety of chassis frame
b) explain types of
Suggested Learning forces acting on
Resources chassis frame
- body jack c) explain types of
- vehicle body frame, sections and
- oil design
- safety belt d) explain the integral
- windshield construction of
- rear windshield frames

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 e) observe safety trainee should be able
precautions when to:
handling chassis a) examine chassis
misalignments for
11.1.2C Competence distortion
The trainee should b) carry routine
have the ability to: maintenance on
i)examine chassis chassis frames
misalignment for c) observe safety
distortion precautions when
ii)carry out routine handling chassis
maintenance on chassis frame
frame
iii)practice safety Content
11.1.2P1 Chassis misalignment
Content 11.1.2P2 Chassis frame
11.1.2T1 Functions of chassis maintenance
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frame 11.1.2P3 Safety
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11.1.2T2 Types of forces acting

on chassis frame Suggested Learning
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- bending force - Resources

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- horizontal force - chassis frame

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- upward force - welding plates

11.1.2T3 Types of frame - welding equipment
sections - plumb line
- channel section - hand tools
- tubular section - workshop manual
- box section - charts/diagrams
11.1.2T4 Integral construction
of frames 11.1.3 PANEL BEATING
11.1.2T5 Safety
personal safety Practice
tools and equipment
safety 11.1.3T0 Specific Objectives
By the end of the sub
Practice module unit, the
trainee should be able
11.1.2P0 Specific Objectives to:
By the end of the sub
module unit, the

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 a) state the use of 11.1.3T2 Panel beating
panel beating tools techniques
and equipment i) hammering
b) explain panel technique
beating techniques ii) shrinking method
c) explain the use of iii) straightening method
panel beating 11.1.3T3 Use of panel beating
materials materials
d) explain the i) body filler
procedure for panel ii) filler hardener
beating iii) sand paper (wet
e) explain the and dry)
importance of iv) spot putty
vehicle valeting 11.1.3T4 Panel beating
f) observe safety procedures
precautions when i) shrinking
panel beating ii) sanding
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iii) filling
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11.1.3C Competence 11.1.3T5 Valeting description

The trainee should i) washing
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have the ability to: ii) waxing

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i. identify panel beating iii) removal of

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tools corrosive
ii. straightening dents iv) residual
iii. check chassis or body v) cleaning/vacuumi
for defects ng
iv. apply filler and sand vi) soft/hard trim
as required on body vii) leather
filler 11.1.3T6 Safety
v. practice safety when i) personal safety
panel beating ii) tools and
equipment
Content iii) safety
11.1.3T1 Uses of panel beating
tools and equipment Practice
i) dollies
ii) spoons 11.1.3P0 Specific Objectives
iii) hammers By the end of the sub
iv) files/body file holder module unit, the
v) body jack

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 trainee should be able Suggested Learning
to: Resources
a) identify panel - dollies
beating tools - spoons
b) straighten dents on a - hammers
vehicle body - body files
c) check chassis or - body file holder
body for defects - body jack
d) apply filler and sand - sanders
as required on body - plumb line
repair - alignment jigs
e) observe safety on - body filler
panel beating - filler hardener
- spatula
Content - scrapers
11.1.3T1 Panel beating tools - sand paper
and equipment - emery cloth
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i) dollies - reference books
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ii) spoons
iii) hammers 11.1.4 SPRAY PAINTING
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iv) files
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v) body jack Practice

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vi) orbital sanders

11.1.3T1 Vehicle body dents 11.1.4T0 Specific Objectives
straightening By the end of the sub
11.1.3T2 Chassis or body module unit, the
defects trainee should be able
- distortion to:
- cracks a) explain the function
- rust of spray painting
- dents b) explain types of
11.1.3T3 Application of filler paints and thinners
and sanding c) explain paints
11.1.3T4 Safety constituents
- personal safety d) explain materials for
- tools and surface preparation
equipment e) explain use of
- safety painting tools and
equipment

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 f) explain methods of iv) fire resistance
surface preparation paints
g) explain spray v) Thinners
painting techniques vi) sturpentine/spirit
h) observe safety when vii) water
spray painting viii) celluloe thinner
ix) methylated spirit
11.1.4C Competencies 11.1.4T3 Paint constituents
The trainee should i) pigments
have the ability to: ii) binder
a) select correct tools iii) media
and equipment for iv) thinner
surface preparation v) driers
b) prepare surface for 11.1.4T4 Materials for surface
painting preparation
c) select correct tools i) sand paper
and equipment for ii) emery cloth
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spray painting iii) paint removes
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d) apply correct iv) fillers

sequence when v) paraffin (not for
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spraying lining)
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e) examine finished 11.1.4T5 Painting tools and

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painted work equipment

f) maintenance and i) files
care of tools and ii) scrapers
equipment iii) spraying
g) serve safety when equipment
spray painting iv) spray gun
v) suction
Content 11.1.4T6 Methods of surface
11.1.4T1 Functions of spray preparation
painting i) cleaning and
- preservation washing/
- decoration ii) dusting
11.1.4T2 Types of paints and iii) filling/slopping
thinners iv) sunding
i) paints v) scrapping
ii) oil paints 11.1.4T7 Quality of control
iii) water paints factors

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 i) cleanliness of i) emery cloth
surface ii) sand papers
ii) paints defects iii) wire brushes
iii) painting iv) scraper/files
techniques 11.1.4P2 Surface painting
iv) paint types i) filing off paints
11.1.4T8 Spray painting ii) scrapping old
techniques paint
iii) masking
Practice 11.1.4P3 Tools and equipment
for spray painting
11.1.4P0 Specific Objectives i) files
By the end of the sub ii) scrapers
module unit, the iii) on sunction
trainee should be able iv) spray paint
to: equipment
a) select correct tools v) pressure and gravity
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and equipment for vi) spray guns
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surface 11.1.4P4 Spray painting

preparation sequence
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b) prepare body i) priming

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surface for ii) rubbing down and

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painting iii) slopping

c) select correct tools iv) undercoating
and equipment for v) finish coating
spray painting 11.1.4P5 Finished painted work
d) carry out spray i) smoothness
painting correctly ii) even coating
e) inspect finished iii) cleanliness of
painting work finish
f)maintenance and iv) paint defects
care of tools and 11.1.4P6 Tools maintenance
equipment and care
g) observe safety i) cleaning
precautions when ii) storing
spray painting iii) re-conditioning
11.1.4P7 Safety
Content i) personal safety
11.1.4P1 Tools and equipment ii) tools and
for surface preparation equipment safety

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 The trainee should
Suggested Learning have the ability to:
Resources a) use upholstery
- wire brush tools safely and
- emery cloth and correctly
sand papers b) select suitable
- masking tapes tools for
- scrapers upholstery
- files c) patch a car carpet
- polish patch a torn seat
- colour paints cover
- spot putty
- primer colour Content
- old newspaper 11.1.5T1 Upholstery ‘term’
- air compressors upholstery/platforms
- spray gun padding and cushions
covering materials
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11.1.5 CAR UPHOLSTERY 11.1.5T2 Tools used in
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upholstery
Practice i) webbing pliers
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ii) needles (assorted)

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11.1.5T0 Specific Objectives iii) sewing machines

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By the end of the sub iv) scissors/shears

module unit, the trainee v) trestle/horses
should be able to: vi) pins (assorted)
a) explain the term vii) jute webbing
upholstery stretcher
b) explain tools used in viii) ripping chisel
upholstery 11.1.5T3 Types of adhesives
c) explain types of i) epoxy resin
adhesives ii)contact adhesives
d) explain properties of iii)rubber latex/solution
upholstery iv) PVC adhesives
materials 11.1.5T4 Properties of
e) observe safety when upholstery materials
handling car non-static
upholstery durable
affordable
11.1.5C Competence maintain colour
non-stretching

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11.1.5T5 Safety vi) Repp, Bengaline
- personal safety vii) corduroy
- tools and viii) ottoman
equipment ix) faille
- safety x) brocade
xi) damask
Practice xii) frieze
xiii) byin
11.1.5P Specific Objectives xiv) sateen
By the end of the sub 11.1.5P3 Car carpet
module unit, the trainee - a tear
should be able to: - edge repair
a) use upholstery tools 11.1.5P4 Torn seat cover
safely and correctly i) cutting materials
b) select suitable ii) cover patch with
fabrics for adhesive
upholstery iii) push a patch on
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c) patch a car carpet the tear
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d) patch a torn seat 11.1.5P5 Safety

cover - personal safety
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e) practice safety - equipment safety

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precautions when
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handling car Suggested Learning

upholstery Resources
- upholstery tools
Content - needles (assorted)
11.1.5P1 Upholstery tools - webbing pliers
construct the frame - sewing machines
i) apply stuffing - scissors/shears
ii) apply padding - trestle/horses
iii) fix top covering - pins(assorted)
iv) trimming - jute webbing
v) select suitable - stretcher
foam - ripping chisel
11.1.5P2 Upholstery fabrics - upholstery materials
i) velour - patching materials
ii) mohair - canvas
iii) homespun - carpet stud
iv) cretonne - adhesive
v) tapestry - thin nosed pliers

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- light hammer
- scissors

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CRAFT CERTIFICATE IN AUTOMOTIVE
TECHNOLOGY

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MODULE II
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 MODULE II

INTRODUCTION
The module is designed for all trainees who meet the minimum entry
requirements for Craft Certificate in Automotive Technology course
or its equivalent.

It is intended to impart to trainees knowledge skills and attitudes that

will meet the needs of automotive industry for technician assistants
who will diagnose, repair and service vehicle electrical and electronic
systems, and vehicle engines.

GENERAL OBJECTIVES
By the end of the module, the trainee should:
a) communicate effectively in matters of automotive technology
b) apply information communication technology in vehicle fault
diagnosis m
c) apply entrepreneurial skills in the trade
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d) apply quality control while providing services in the trade

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e) appreciate environment health and safety

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f) appreciate the automotive technology trade and its training

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progression path.
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KEY COMPETENCIES
By the end of the module the trainee should be able to demonstrate
the following competencies;
Ability to;
a) Diagnose, repair and service vehicle electrical and electronic
systems
b) Diagnose, repair and service vehicle engines
c) Cost jobs and tasks in the Automotive trade
d) Use various computer packages

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12.2.0 COMMUNICATION SKILLS

12.2.01 INTRODUCTION
This module unit is intended to equip the trainee with
knowledge, skills and attitudes to enable him/her to perform
duties, process information from a variety of sources and
apply communication skills at the work place.

12.2.02 GENERAL OBJECTIVES

By the end of the module unit, the trainee should be able to:
a) appreciate the importance of communication in the work
place
b) develop necessary skills for effective communication
c) appreciate the use of different modes and forms of
communication
d) appreciate the role of information and communication
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technology in communication
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e) develop the necessary writing skills for various documents

f) appreciate official etiquette, protocol and diplomacy at the
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work place
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g) appreciate emerging issues in communication

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12.2.03 MODULE UNIT SUMMARY AND TIME ALLOCATION

COMMUICATION SKILLS
Code Sub-Module Content Time
Unit Hrs
12.2.1 Introduction to  Terms and concept used
Communication  Essentials to effective
communication
 Role of ICT in communication 4
12.2.2 Communication  Stages of communication
Process process
 Barriers to effective
communication
 Ways of overcoming barriers
 Basic concepts of transmission
and receipt of a message
 Feedback mechanism 2

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  Ethical issues in communication
12.2.3 Classification of  Types of communicatio0n
Communication  Use of various types of
communication 4
12.2.4 Forms of  Forms of communication
Communication  Advantages and disadvantages 4
of
12.2.5 Channels of  Communication channels
Communication  Advantages and disadvantages 5
12.2.6 Official  Meaning of etiquette, protocol
Etiquette, and diplomacy 5
Protocol and
Diplomacy
12.2.7 Writing Skills  Punctuation marks
 Courtesy in writing
 Paragraph development
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 Essay writing 10
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
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Functional writing
12.2.8 Summary 
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Importance of summary writing

 4
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Essential steps in summary

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writing
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12.2.9 Report Writing  Definition of a report

Skills  Role of reports
 Formats of reports
 Preparation for report writing
 Report writing , editing and
dissemination
 Referencing styles 8
 Preparation of power point slides
12.2.10 Conducting  Definition of terms 8
Meetings and  Role of meetings and minutes
Minute Writing  Types of meetings
 Planning and conducting
meetings
 Minute writing
 Challenges in conducting
meetings
12.2.11 Interviews  Meaning of the term interview 4

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  Purpose of interviews
 Types of interviews
 Preparation for an interview
 Interviewing skills
12.2.12 Public Relations  Definition of term 4
and Customer  Types of customers
Care  Role of public relations and
customer care
 Interpersonal and public relation
skills
 Quality management
 Customer care skills
 Challenges faces in public
relation and customer care
12.2.13 Emerging Issues  Emerging trends and issues in 4
In communication
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Communication  Challenges posed by emerging
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issues and trends

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 Ways of coping with emerging

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issues and trends

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Total time 66
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12.2.1 INTRODUCTION TO
COMMUNICATION Practice

Theory 12.2.1P0 Specific Objectives

By the end of the sub-
12.2.1T0 Specific Objectives module unit, the trainee
By the end of the sub- should be able to:
module unit, the trainee a) use terms and
should be able to: concepts in
a) define terms and communication
b) concepts used in effectively
communication b) apply essentials of
c) explain the purpose communication in a
of communication given situation
d) explain the essential
steps to effective Content
communication 12.2.1P1 Effective use of terms
e) explain the role of and concepts in
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Information and communication
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Communication 12.2.1P2 Application of

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Technology essentials of
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(I.C.T.) in communication
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communication
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12.2.2 COMMUNICATION
12.2.1C Competence PROCESS
The trainee should have
the ability to: Theory
i) use the terms and
concepts in 12.2.2T0 Specific Objectives
communication By the end of the sub-
effectively in module unit, the trainee
ii) different situations should be able to:
a) describe the stages of
Content the communication
12.2.1T1 Terms and concepts process
used in communication b) identify barriers to
12.2.1T2 Purpose of effective
communication communication
12.2.1T3 Essentials to effective c) explain ways of
communication overcoming barriers
12.2.1T4 Role of I.C.T. in to effective
communication communication

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 d) identify basic i) Encoding of
concepts of message by the
transmission and sender
receipt of a message ii) Transmission of
e) describe feedback message through a
mechanism channel
f) explain ethical issues iii) Decoding a
in communication message by
receiver
12.2.2C Competence iv) Decoding of
The trainee should have feedback by the
the ability to: sender
i) apply communication 12.2.2T5 Feedback mechanism
process in a given 12.2.2T6 Ethical issues in
situation communication
ii) overcome barriers to
effective Practice
communication
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12.2.2P0 Specific Objectives
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Content By the end of the sub-

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12.2.2T1 Stages of module unit, the trainee

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communication process should be able to:

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12.2.2T2 Barriers to effective a) apply the

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communication communication
i) Age difference process in a given
ii) Social economic situation
factors b) encode and decode
iii) Language messages
iv) Competition for c) demonstrate ethical
attention issues in
v) Noise communication
vi) Environment
vii) Attitude of Content
sender/receiver and 12.2.2P1 Application of the
others process of
12.2.2T3 Ways of overcoming communication
barriers to effective 12.2.2P2 Encoding and decoding
communication messages
12.2.2T4 Basic concepts of 12.2.2P3 Demonstration of
transmission and receipt ethical issues in
of a message communication

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12.2.3 CLASSIFICATION the various types of
OF communication in given
COMMUNICATION situations

Theory Content
12.2.3P1 Application of various
12.2.3T0 Specific Objectives types of communication
By the end of the sub-
module unit, the trainee
should be able to: 12.2.4 FORMS OF
a) explain the various COMMUNICATION
types of
communication Theory
b) explain the use of
various types of 12.2.4T0 Specific Objectives
communication By the end of the sub-
module unit, the trainee
12.2.3C Competence should be able to:
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The trainee should have a) explain the various
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the ability to apply the forms of

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various types of communication

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communication in a b) discuss the

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given situation advantages and

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disadvantages of
Content each form of
12.2.3T1 Types of communication
communication
i) Formal 12.2.4C Competence
ii) Informal The trainee should have
iii) Internal the ability to use various
iv) External forms of communication
v) Inter personal effectively
vi) Intra-personal
12.2.3T2 Use of various types of Content
communication 12.2.4T1 Forms of
communication
Practice i) Oral
ii) Written
12.2.3P0 Specific Objective iii) Visual
By the end of the sub- iv)Audio-visual
module unit, the trainee
should be able to apply

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12.2.4T2 Advantages and v) Diagonal
disadvantages of each
form of ommunication 12.2.5T2 Advantages and
disadvantages of each
Practice channel of
communication
12.2.4P0 Specific Objective
By the end of the sub- Practice
module unit, the trainee
should be able to use the 12.2.5P0 Specific Objective
various forms of By the end of the sub-
communication. module, the trainee
should be able to role
Content play the use of different
12.2.4P1 Using various forms of channels of
communication communication

12.2.5 CHANNELS OF Content

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COMMUNICATION 12.2.5P1 Role play of use of
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different channels of
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Theory communication
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12.2.5T0 Specific Objectives 12.2.5C Competence

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By the end of the sub- The trainee should have

module unit, the trainee the ability to apply
should be able to: various channels of
a) outline the various communication in a
channels of given situation
communication in an
organization 12.2.6 OFFICIAL
b) discuss the advantages ETIQUETTE,
and disadvantages of PROTOCOL AND
each channel of DIPLOMACY
communication
Theory
Content
12.2.5T1 Channels of 12.2.6T0 Specific Objectives
communication By the end of the sub-
i) Vertical module unit, the trainee
ii) Upwards should be able to:
iii) Downwards
iv) Lateral/horizontal

141
 a) explain the meaning of 12.2.7 WRITING SKILLS
etiquette, protocol and
diplomacy Theory
b) explain the importance
of official etiquette 12.2.7T0 Specific Objectives
c) explain the accepted
protocol and By the end of the sub-
diplomacy module unit, the trainee
should be able to:
12.2.6C Competence a. determine how to
The trainee should have the use punctuation
ability to: marks in a written
i) Interact with others document
without offending b. explain the
ii)Observe protocol importance of
requirements courtesy in writing
iii)Exercise diplomacy in c. develop well
daily interactions constructed
m
iv)Adhere to official paragraphs
o
t.c

etiquette d. explain how to write

e

requirements different types of

tv

essays
sy

Content e. determine how to

ea

12.2.6T1 Meaning of etiquette, write different

protocol and diplomacy functional writing
12.2.6T2 Official etiquette
12.2.6T3 Accepted protocol and 12.2.7C Competence
diplomacy The trainee should have
the ability to:
Practice i) Punctuate correctly
ii) Prepare business
12.2.6P0 Specific objective documents
By the end of the sub-
module unit, the trainee Content
should be able to 12.2.7T1 Punctuation marks
practice the accepted 12.2.7T2 Courtesy in writing
official etiquette Use of polite language
Choice of words
Content Right expressions
12.2.6P1 Demonstration of 12.2.7T3 Paragraph development
accepted official Support details
etiquette 12.2.7T4 Essay writing

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 - Descriptive 12.2.8 SUMMARY
- Explanatory Theory
- Narrative
- Argumentative 12.2.8T0 Specific Objectives
12.2.7T5 Functional writing By the end of the sub-
i) Business letters module unit, the trainee
ii) Memorandum should be able to:
iii) Notices a) explain the
iv) Agenda importance of
v) Minutes summarizing
vi) Advertisements passages/informatio
vii) E-mail n
viii) Facsimile b) determine the steps
messages in note taking when
ix) Press release summarizing
passages,
Practice reports and
conversations
m
12.2.7P0 Specific objectives
o
t.c

By the end of the sub- 12.2.8C Competence

e

module unit, the trainee The trainee should have

tv

should be able to: the ability to summarize

sy

a) use correct passages, reports and

ea

punctuation conversations
b) apply courtesy in
writing Content
c) write different types 12.2.8T1 Importance of summary
of essays writing
d) write different types 12.2.8T2 Essential steps in
of functional writing summary writing

Content Practice
12.2.7P1 Punctuating correctly
12.2.7P2 Demonstrating courtesy 12.2.8P0 Specific Objective
in writing By the end of the sub-
12.2.7P3 Writing different types module unit, the trainee
of essays should be able to take
12.2.7P4 Writing different notes and summarize
functional writing passages, reports and
conversations

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12.2.8P1 Summarizing passages, iv) Apply I.C.T. in
reports and report writing,
conversations editing and
dissemination
12.2.9 REPORT WRITING v) Present reports using
SKILLS power point
presentations
Theory vi) Select appropriate
referencing styles in
12.2.9T0 Specific Objectives engineering
By the end of the sub-
module unit, the trainee
should be able to: Content
a) define the term report 12.2.9T1 Definition of a report
b) explain the role of 12.2.9T2 Role of reports in an
reports in an organization
organization 12.2.9T3 Types of reports
c) name different types i) Oral
m
of reports ii) Written
o
t.c

d) explain the formats of iii) Management

e

reports reports
tv

e) explain the steps to iv) Operations

sy

take in preparation procedures

ea

for report writing in v) Production

engineering schedules
f) explain how to write, vi) Maintenance,
edit and disseminate breakdown and
reports accident reports
g) explain the vii) Entrepreneurship
referencing styles and trade reports
used in engineering viii) Internal memos
reports 12.2.9T4 Formats of reports
h) prepare power point 12.2.9T5 Preparation for report
presentations writing
- Audience analysis
12.2.9C Competence - Reading skills
The trainee should have - Data collection
the ability to: - Data analysis
i) Prepare effective 12.2.9T6 Report writing, editing
reports and dissemination
iii) Adapt reports to 12.2.9T7 Referencing styles
various audiences

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12.2.9T8 Preparation of power minutes in an
point slides organization
c) identify types of
Practice meetings
d) discuss how to
12.2.9P0 Specific objectives plan and conduct
By the end of the sub- meetings
module unit, the trainee e) highlight the
should be able to: challenges faced
a) prepare different in the conduct of
types of reports meetings and
b) edit and minute writing
disseminate reports f) discuss the
c) present a report advantages and
through power disadvantages of
point slides meetings

Content 12.2.10C Competence

m
12.2.9P1 Preparation of different The trainee should
o
t.c

types of reports have the ability to:

e

12.2.9P2 Editing and i) Plan and conduct

tv

dissemination of reports meetings

sy

12.2.9P3 Presenting a report ii) Write minutes

ea

effectively

12.2.10 CONDUCTING Content

MEETINGS AND 12.2.10T1 Definition of the
MINUTE terms meetings and
WRITING minutes
12.2.10T2 Role of meetings and
Theory minutes in an
organization
12.2.10T0 Specific Objectives 12.2.10T3 Types of meetings
By the end of the 12.2.10T4 Planning and
sub-module unit, the conducting meetings
trainee should be 12.2.10T5 Challenges in conduct
able to: of meetings and
a) define the terms minute writing
meetings and 12.2.10T6 Advantages and
minutes disadvantages of
b) explain the role meetings
of meetings and

145
 Practice ii) Prepare for an
interview as an
12.2.10P0 Specific objective interviewee
By the end of the sub- iii) Prepare for an
module unit, the interview as an
trainee should be able interviewer
to write
minutes correctly Content
12.2.11T1 Meaning of the term
Content ‘interview’
12.2.11T2 Purpose of an
12.2.10P1 Writing minutes interviews in an
organization
12.2.11 INTERVIEWS 12.2.11T3 Types of interviews
12.2.11T4 Preparation for an
Theory interview
- Dressing and
12.2.11T0 Specific Objectives grooming
m
By the end of the sub- - Role of interviewer
o
t.c

module unit, the - Role of interviewee

e

trainee should be able - Interview

tv

to: environment
sy

a) explain the 12.2.11T5 Interviewing skills

ea

meaning of the - Briefing skills

term ‘interview’ - Conducting the
b) explain the - interview
purpose of - Debriefing skills
interviews in an
organization Practice
d) discuss the various
types of interviews 12.2.11P0 Specific Objective
e) explain how to By the end of the sub-
prepare for an module unit, the
interview trainee should be able
f) explain the skills to role play as an
for interviewing interviewer and as an
interviewee
12.2.11C Competence
The trainee should Content
have the ability to: 12.2.11P1 Role playing the
i) Conduct interviewer and
interviews interviewee

146
 b) Interact with
12.2.12 PUBLIC different types of
RELATIONS AND people
CUSTOMER CARE c) Care for customers
appropriately
Theory
Content
12.2.12T0 Specific Objectives 12.2.12T1 Definition of the terms
By the end of the sub- public, customer and
module unit, the public relations
trainee should be able 12.2.12T2 Types of customers
to: 12.2.12T3 Role of public relations
a) define the terms and customer care in an
public, customer organization
and public relations 12.2.12T4 Interpersonal and
b) name different public relations skills
types of 12.2.12T5 Quality management
customers 12.2.12T6 Customer care skills
m
c) explain the role of 12.2.12T7 Challenges faced in
o
t.c

public relations public relations and

e

and customer care customer care

tv

in an
sy

organization Practice
ea

d) explain
interpersonal and 12.2.12P0 Specific Objective
public relations By the end of the sub-
skills module unit, the
e) define quality trainee should be able
management to apply public
f) explain the skills in relation skills in
customer care dealing with the
g) explain the various people
challenges faced in
public relations and Content
customer care 12.2.12P1 Application of public
relation skills
12.2.12C Competence
The trainee should
have the ability to:
a) Demonstrate proper
public relations

147
 12.2.13 EMERGING ISSUES IN 12.2.13T2 Challenges posed by
COMMUNICATION emerging trends and
issues
Theory 12.2.13T3 Ways of coping with
the emerging trends
12.2.13T0 Specific Objectives and issues
By the end of the sub-
module unit, the Suggested
trainee should be Teaching/Learning
able to: Resources
a) state emerging - Boards
trends and issues in - Charts
communication - Language laboratory
b) outline challenges - Machines and
posed by emerging equipment
issues - Power point
c) explain ways of - Projectors
coping with - Audio tapes
m
emerging trends - Telephone/fax
o
t.c

and issues in - E-mail

e

communication - Internet
tv

12.2.13C Competence - Lecturers and resource

sy

The trainee should persons

ea

have the ability to - Library

cope with emerging - Newspapers/magazine
trends and issues s/journal

Content
12.2.13T1 Emerging trends and
issues in
communication

148