Kyjen Co. V Schedule A (SDFL) 0:24-cv-62197
Kyjen Co. V Schedule A (SDFL) 0:24-cv-62197
Plaintiff,
v.
Defendants.
/
COMPLAINT
Plaintiff THE KYJEN COMPANY, LLC (“Plaintiff”) hereby alleges as follows against the
INTRODUCTION
1. This is a civil action for trademark infringement and patent infringement to combat
e-commerce store operators who trade upon Plaintiff’s reputation and goodwill by making, using,
offering for sale, selling and/or importing into the United States for subsequent sale or use
unauthorized and unlicensed products that infringe Plaintiff’s registered trademarks, as well as its
are covered by U.S. Trademark Registration Nos. 2,709,593; 3,278,965; 5,412,084; or 5,428,383
(the “Outward Hound Trademarks”) and/or at least one of Plaintiff’s design patents that are
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Plaintiff intends to file a motion to file Schedule A under seal.
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least one of Plaintiff’s utility patents that are covered by U.S. Patent Nos. US 8,316,804 B2, and
US 9,756,835 B1 (the “Utility Patents”) (together the “Outward Hound Patents,” collectively with
3. The Outward Hound Trademarks and the Outward Hound Patents are valid,
subsisting, and in full force and effect. Plaintiff is the owner and lawful assignee of all right title,
and interest in the Outward Hound IP. True and correct copies of the federal trademark
registrations for the Outward Hound Trademarks are attached as Exhibit 1. True and correct copies
manufactures, distributes, markets, offers to sell and/or sells products infringing Plaintiff’s
Outward Hound IP (the “Infringing Products”) in the United States, including in this Judicial
District, and otherwise purposefully directs infringing activities to this district in connection with
the Infringing Products. By selling Infringing Products that purport to be genuine and authorized
products using the Outward Hound IP, Defendants cause confusion and deception in the
marketplace.
commercial Internet e-commerce stores operating under the online marketplace accounts identified
in Schedule A attached hereto (collectively, the “Defendant Internet Stores”), including but not
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genuine products properly bearing, using, and sold utilizing the Outward Hound IP, while selling
7. The Defendant Internet Stores share unique identifiers, such as design elements and
similarities of the counterfeit products offered for sale, establishing a logical relationship between
them and that Defendants’ operation arises out of the same transaction, occurrence, or series of
transactions or occurrences.
8. Defendants attempt to avoid and mitigate liability by operating under one or more
seller aliases to conceal both their identities and the full scope and interworking of their operation.
Outward Hound IP, as well as to protect unknowing consumers from purchasing Infringing
10. As a result of Defendants’ actions, Plaintiff has been and continues to be irreparably
damaged through consumer confusion, dilution, and tarnishing of its valuable trademarks and
goodwill. Plaintiff is further irreparably damaged from the loss of its lawful patent rights to exclude
others from making, using, selling, offering for sale, and importing its patented design. Plaintiff
11. This Court has original subject matter jurisdiction over the trademark infringement
and false designation of origin claims in this action pursuant to the provisions of the Lanham Act,
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12. This Court has original subject matter jurisdiction over the patent infringement
claim arising under the patent laws of the United States pursuant to 35 U.S.C. § 1 et seq., §§ 271,
285, 283, 284, 285, 289, 28 U.S.C. § 1338(a), and 28 U.S.C. § 1331.
13. This Court has jurisdiction over the unfair deceptive trade practices claims in this
action that arise under the laws of the State of Florida pursuant to 28 U.S.C. § 1367(a), because
the state law claims are so related to the federal claims that they form part of the same case or
14. Personal jurisdiction exists over Defendants in this Judicial District pursuant to
Florida Statutes §§ 48.193(1)(a)(1)–(2) and FRCP § 48.193(1)(a)(6) or, in the alternative, Fed. R.
Civ. P. 4(k) because, upon information and belief, each Defendant regularly conducts, transacts,
and/or solicits business in Florida and in this Judicial District, and/or derives substantial revenue
from business transactions in Florida and in this Judicial District and/or otherwise avail themselves
of the privileges and protections of the laws of the State of Florida such that this Court’s assertion
of jurisdiction over Defendants does not offend traditional notions of fair play and due process.
15. In addition, each Defendant has offered to sell and ship and/or sold and shipped
Infringing Products into this Judicial District. Defendants’ infringing actions caused injury to
Plaintiff in Florida and in this Judicial District such that Defendants should reasonably expect such
actions to have consequences in Florida and this Judicial District. For example:
systematically directing and/or targeting their business activities at consumers in the U.S.,
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including those in Florida, in this Judicial District, through accounts (the “User Account(s)”) with
online marketplace platforms such as Alibaba, Amazon, DHgate, eBay, Shein, Temu and Walmart,
as well as any and all as yet undiscovered User Accounts with additional online marketplace
platforms held by or associated with Defendants, their respective officers, employees, agents,
servants and all persons in active concert or participation with any of them, through which
consumers in the U.S., including Florida (and more particularly, in this Judicial District), can view
the marketplace accounts that each Defendant operates, uses to communicate with Defendants
regarding their listings for Infringing Products and to place orders for, receive invoices for and
purchase Infringing Products for delivery in the U.S., including Florida (and specifically, in this
Judicial District), as a means for establishing regular business with the U.S., including Florida (and
with consumers located in the U.S., including Florida (and more particularly, in this Judicial
16. Venue is proper in this Court pursuant to at least 28 U.S.C. §§ 1391(b)(2) because
Defendants have committed acts of patent infringement in this Judicial District, do substantial
business in the Judicial District, and have registered agents in this Judicial District. Specifically,
Defendants are reaching out to do business with Florida residents by operating one or more
commercial, interactive Internet Stores through which Florida residents can purchase products
infringing on the Outward Hound IP. Each Defendant has targeted sales from Florida residents by
operating online stores that offer shipping to the United States, including Florida and this Judicial
District. Each Defendant is committing tortious acts in Florida, is engaging in interstate commerce,
and has wrongfully caused Plaintiff substantial injury in the State of Florida.
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THE PLAINTIFF
17. Plaintiff The Kyjen Company, LLC d/b/a Outward Hound is a limited liability
company organized and existing under the laws of Colorado with its principal place of business in
Centennial, Colorado. Plaintiff specializes and has specialized in the development and marketing
of pet toys. Among other things, Plaintiff develops, manufactures, and markets pet products
18. Plaintiff is the owner and lawful assignee of all right title, and interest in and to the
Outward Hound IP, including the following trademarks and patented designs:
U.S. Patent
Claim Issue Date
Number
D699,009 S Feb. 4, 2014
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U.S. Patent
Claim Issue Date
Number
D705,999 S May 27, 2014
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U.S. Patent
Claim Issue Date
Number
D769,546 S Oct. 18, 2016
US 8,316,804 B2 Pet Game Board Detail and Board Game Nov. 27, 2012
US 9,756,835 B1 Pet Memory and Agility Exercise Board Game Sep. 12, 2017
19. Since Plaintiff launched its Outward Hound Products in 2005, the company has
followed a defined strategy for positioning its brand, marketing and promoting the products in the
industry and to consumers, and establishing distribution channels. Plaintiff’s promotional efforts
of its Outward Hound Products include, by way of example but not limitation, substantial print
media, the outwardhound.com and social media websites, point-of-sale materials, and exhibition
booths at international trade shows such as Global Pet Expo, Interzoo (the world’s biggest trade
fair for pet supplies), and Superzoo (North America’s largest pet retail event). Plaintiff has
expended substantial time, money, and other resources in advertising and otherwise promoting its
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20. The superiority of the Outward Hound Products’ innovative designs have been
recognized by the industry, including recognition as Vendor of the Year 2022 from Pet Supplies
Plus, and numerous recognitions and award for Plaintiff’s Nina Ottosson brand, such as from Pet
Age (2017 Industry Icon Award; 2015 Women of Influence Award), and the Pet Business Industry
21. Plaintiff’s Outward Hound Products are distributed and sold to consumers
throughout the world, including in the United States and Florida through authorized retailers,
22. The Outward Hound Products have become enormously popular, driven by
Plaintiff’s arduous quality standards and innovative designs. Plaintiff’s Outward Hound Products
are known for their distinctive designs. These designs are broadly recognized by consumers as
being sourced from Plaintiff. Products fashioned after these designs are associated with the quality
and innovation that the public has come to expect from the Outward Hound Products. Plaintiff
uses these designs in connection with the Outward Hound Products, including, but not limited to,
23. Plaintiff is the official source of the Outward Hound Products, which include
innovative dog games, dog toys, and slow feeder dog bowls, and single & limited-ingredient dog
treats, beds for dogs and cats, and games and toys for cats, utilizing the Outward Hound IP,
including:
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THE DEFENDANTS
24. Defendants are individuals and business entities who, upon information and belief,
reside mainly in the People’s Republic of China or other foreign jurisdictions. Defendants conduct
business throughout the United States, including within Florida and in this Judicial District,
through the operation of the fully interactive commercial websites and online marketplaces
operating under the Defendant Internet Stores. Each Defendant targets the United States, including
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Florida, and has offered to sell and, on information and belief, has sold and continues to sell
infringing Outward Hound Products to consumers within the United States, including Florida and
25. The success of the Outward Hound Products has resulted in a significant number
26. Plaintiff has identified numerous Defendant Internet Stores linked to fully
interactive websites and marketplace listings on platforms such as Alibaba, Amazon, DHgate,
eBay, Shein, Temu, and Walmart. These Defendant Internet Stores offer for sale, sell, and import
Infringing Products to consumers in this Judicial District and throughout the United States.
27. Defendants have persisted in creating such online marketplaces and internet stores,
like the Defendant Internet Stores. In fact, such online marketplaces and stores are estimated to
receive tens of millions of visits per year and to generate over $135 billion in annual online sales.
According to an intellectual property rights seizures statistics report issued by the United States
Department of Homeland Security, the manufacturer’s suggested retail price of goods seized by
the U.S. government in fiscal year 2021 was over $3.3 billion. Internet websites like the Defendant
Internet Stores are also estimated to contribute to tens of thousands of lost jobs for legitimate
businesses and broader economic damages such as lost tax revenue every year.
28. On personal knowledge and belief, Defendants facilitate sales by designing the
Defendant Internet Stores so that they appear to unknowing consumers to be authorized online
retailers, outlet stores, or wholesalers selling genuine Outward Hound Products. Many of the
Defendant Internet Stores look sophisticated and accept payment in U.S. dollars via credit cards,
Western Union, and PayPal. Defendant Internet Stores often include images and design elements
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that make it very difficult for consumers to distinguish such counterfeit sites from an authorized
website.
29. Defendants further perpetuate the illusion of legitimacy by offering “live 24/7”
customer service and using indicia of authenticity and security that consumers have come to
associate with authorized retailers, including the McAfee® Security, VeriSign®, Visa®,
30. Plaintiff has not licensed or authorized Defendants to use the Outward Hound IP
and none of the Defendants is an authorized retailer of genuine Outward Hound Products.
31. On personal knowledge and belief, Defendants also deceive unknowing consumers
by using the Outward Hound Trademarks without authorization within the product descriptions,
content, text, and/or meta tags of their websites to attract various search engines crawling the
Internet looking for websites relevant to consumer searches for Outward Hound Products.
Additionally, upon information and belief, Defendants use other unauthorized search engine
optimization (“SEO”) tactics and social media spamming so that the Defendant Internet Stores
listings show up at or near the top of relevant search results and misdirect consumers searching for
genuine Outward Hound Products. Further, Defendants utilize similar illegitimate SEO tactics to
propel new internet storefront listings to the top of search results after others are shut down. As
such, Plaintiff also seeks to disable the Defendant Internet Stores owned and/or operated by
Defendants that are the means by which the Defendants could continue to sell Infringing Products
32. On personal knowledge and belief, Defendants have targeted sales to Florida
residents by setting up and operating e-commerce stores that target United States consumers using
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one or more seller aliases, offer shipping to the United States, including Florida, accept payment
33. On information and belief, Defendants go to great lengths to conceal their identities
and often use multiple fictitious names and addresses to register and operate their massive network
of Defendant Internet Stores. For example, it is common practice for infringers to register their
Defendant Internet Stores with incomplete information, randomly typed letters, or omitted cities
34. On personal knowledge and belief, Defendants regularly create new websites and
online marketplace accounts on various platforms using the identities listed in Schedule A to the
Complaint, as well as other unknown fictitious names and addresses. Such Defendant Internet
Store registration patterns are one of the common tactics used by Defendants to conceal their
identities, the full scope and interworking of their massive e-commerce operations, and to avoid
35. On personal knowledge and belief, even though Defendants operate under multiple
fictitious names, there are numerous similarities among the Defendant Internet Stores. For
example, some of the Defendant Internet Stores have virtually identical layouts, even though
36. The Defendant Internet Stores also include other notable common features,
including accepted payment methods, check-out methods, meta data, illegitimate SEO tactics,
similarly priced items and volume sales discounts, similar hosting services, similar name servers,
37. In addition to operating under multiple fictitious names, Defendants in this case and
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defendants in other similar cases against online counterfeiters use a variety of other common tactics
to evade enforcement efforts. For example, infringers like Defendants will often register new
online marketplace accounts under User Accounts once they receive notice of a lawsuit. 2
38. Infringers also often move website hosting to rogue servers located outside the
United States once notice of a lawsuit is received. Rogue servers are notorious for ignoring take
39. Further, infringers such as Defendants typically operate multiple credit card
merchant accounts as well as e-commerce accounts, such as PayPal, behind layers of payment
gateways so that they can continue operation in spite of Plaintiff’s enforcement efforts.
40. On personal knowledge and belief, Defendants maintain off-shore bank accounts
and regularly move funds from their e-commerce, PayPal, and other financial accounts to off-shore
bank accounts outside the jurisdiction of this Court. Indeed, analysis of PayPal transaction logs
from previous similar cases indicates that offshore counterfeiters regularly move funds from U.S.-
based PayPal accounts to foreign-based bank accounts outside the jurisdiction of this Court.
41. Defendants, without any authorization or license from Plaintiff, have knowingly
and willfully used and continue to use the Outward Hound IP in connection with the advertisement,
distribution, offering for sale, and sale of Infringing Products into the United States and Florida
2
See https://www.ice.gov/news/releases/buyers-beware-ice-hsi-and-cbp-boston-warn-consumers-
about-counterfeit-goods-during (noting counterfeiters are “very adept at setting up online stores to
lure the public into thinking they are purchasing legitimate good on legitimate websites”) (last
visited November 15, 2024).
3
While discussed in the context of false pharma supply chains, rogue internet servers and sellers
are a well-known tactic that have even been covered in congressional committee hearings. See
https://www.govinfo.gov/content/pkg/CHRG-113hhrg88828/html/CHRG-113hhrg88828.htm
(last visited November 15, 2024).
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42. Each Defendant Internet Store offers shipping to the United States, including
Florida (in this Judicial District) and, on information and belief, each Defendant has offered to sell
Infringing Products into the United States, including Florida (in this Judicial District), which is
likely to cause and has caused confusion, mistake, and deception by and among consumers and is
43. Prior to and contemporaneous with their infringing actions alleged herein,
Defendants had knowledge of (i) Plaintiff’s ownership of the Outward Hound IP, (ii) the fame and
incalculable goodwill associated therewith, and (iii) the popularity and success of the Outward
Hound Products. Defendants in bad faith proceeded to manufacture, market, develop, offer to be
44. Defendants have been engaging in the infringing actions, as alleged herein,
knowingly and intentionally, or with reckless disregard or willful blindness to Plaintiff’s rights, or
in bad faith, for the purpose of trading on the goodwill and reputation of Plaintiff and the Outward
Hound Products.
45. Plaintiff hereby re-alleges and incorporates by reference herein the allegations set
3,278,965; 5,412,084; or 5,428,383 (the Outward Hound Trademarks), in connection with the sale,
offering for sale, distribution, and/or advertising of Infringing Products. The Outward Hound
Trademarks are highly distinctive marks. Consumers have come to expect the highest quality from
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47. Defendants have sold, offered to sell, marketed, distributed, and advertised, and are
still selling, offering to sell, marketing, distributing, and advertising products in connection with
48. Plaintiff is the registered owner of the Outward Hound Trademarks. The United
States Registrations for the Outward Hound Trademarks (Exhibit 1) are in full force and effect.
Upon information and belief, Defendants have knowledge of Plaintiff’s rights in the Outward
Hound Trademarks and are willfully infringing the Outward Hound Trademarks. Defendants’
willful, intentional, and unauthorized use of the Outward Hound Trademarks is likely to cause and
is causing confusion, mistake, and deception as to the origin and quality of the counterfeit goods
50. The injuries and damages sustained by Plaintiff have been directly and proximately
caused by Defendants’ wrongful reproduction, use, advertisement, promotion, offering to sell, and
51. Plaintiff has no adequate remedy at law, and, if Defendants’ actions are not
enjoined, Plaintiff will continue to suffer irreparable harm to its reputation and the goodwill of its
52. Plaintiff hereby re-alleges and incorporates by reference herein the allegations set
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53. Defendants are and have been making, using, selling, offering for sale, and/or
importing into the United States for subsequent sale or use, without authority, Infringing Products
54. For example, below is a comparison of figures from Plaintiff’s Design Patents and
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55. Defendants’ activities constitute willful patent infringement under 35 U.S.C. § 271.
56. Defendants have infringed the Design Patents through the aforesaid acts and will
continue to do so unless enjoined by this Court. Defendants’ wrongful conduct has caused Plaintiff
to suffer irreparable harm resulting from the loss of its lawful patent rights to exclude others from
making, using, selling, offering for sale, and importing its patented designs. Plaintiff is entitled to
57. Plaintiff is entitled to recover damages adequate to compensate for the infringement
58. Plaintiff hereby re-alleges and incorporates by reference herein the allegations set
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59. Defendants are manufacturing, distributing, offering for sale, selling, and/or
importing into the United States, unauthorized products which directly or indirectly infringe the
60. Defendants, without any authorization or license from Plaintiffs, have knowingly
and willfully used and continue to use the Utility Patents in connection with the advertisement,
distribution, offering for sale, and sale of Infringing Products into the United States and Florida
61. For instance, two examples of Defendants’ infringement of claims of the Utility
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b) A plurality of moveable
circular blocks with holes
in each center for treat
insertion and for sliding
said blocks within a track
and a track opening in the
base pieces;
c) Indented compartments in
the tracks to allow kibble
or treats to be inserted
therein and be covered by
the blocks;
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62. Defendants have infringed the Utility Patents through the aforesaid acts and will
continue to do so unless enjoined by this Court. Defendants’ wrongful conduct has caused
Plaintiffs to suffer irreparable harm resulting from the loss of their lawful patent rights to exclude
others from manufacturing, distributing, selling, offering for sale, and/or importing the patented
inventions as well as the loss of sales stemming from the infringing acts. Plaintiffs are entitled to
injunctive relief pursuant to 35 U.S.C. § 283. Unless a preliminary and permanent injunction is
issued enjoining Defendants and all others acting in concert therewith from infringing the Utility
63. Defendants’ infringement of the Utility Patents in connection with the Infringing
64. Based on Defendants’ wrongful conduct, Plaintiffs are entitled to injunctive relief
as well as monetary damages and other remedies as provided by the Patent Act, including
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recovering damages adequate to compensate for the infringement, as well as Defendants’ profits
pursuant to 35 U.S.C. § 289, and any other damages as appropriate pursuant to 35 U.S.C. § 284.
65. Plaintiff hereby re-alleges and incorporates by reference herein the allegations set
66. Defendants’ promotion, marketing, offering for sale, and sale of Infringing
Products has created and is creating a likelihood of confusion, mistake, and deception among the
general public as to the affiliation, connection, or association with Plaintiff or the origin,
67. By using the Outward Hound Trademarks in connection with the sale of Infringing
Products, Defendants create a false designation of origin and a misleading representation of fact
misrepresentation of fact as to the origin and/or sponsorship of the Infringing Products to the
69. Plaintiff has no adequate remedy at law, and, if Defendants’ actions are not
enjoined, Plaintiff will continue to suffer irreparable harm to its reputation and the goodwill of its
brand.
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WHEREFORE, Plaintiff demands judgment on all Counts of this Complaint and an award
confederates, and all persons acting for, with, by, through, under, or in active concert with them
a. making, using, offering for sale, selling, and/or importing into the United
States for subsequent sale or use any products not authorized by Plaintiff and that include any
reproduction, copy or colorable imitation of the design claimed in the Outward Hound IP, and
copies, or colorable imitations thereof in any manner in connection with the distribution,
marketing, advertising, offering for sale, or sale of any product that is not a genuine Outward
Hound Product or is not authorized by Plaintiff to be sold in connection with the Outward Hound
Trademarks;
e. passing off, inducing, or enabling others to sell or pass off any product as a
genuine Outward Hound Product or any other product produced by Plaintiff that is not Plaintiff’s
or not produced under the authorization, control, or supervision of Plaintiff and approved by
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Defendants’ Infringing Products are those sold under the authorization, control, or supervision of
Plaintiff, or are sponsored by, approved by, or otherwise connected with Plaintiff;
goodwill;
storing, distributing, returning, or otherwise disposing of, in any manner, products or inventory
not manufactured by or for Plaintiff, nor authorized by Plaintiff to be sold or offered for sale, and
owning any online marketplace accounts, the Defendant Internet Stores, or any other domain name
or online marketplace account that is being used to sell or is the means by which Defendants could
k. operating and/or hosting websites at the Defendant Internet Stores that are
involved with the distribution, marketing, advertising, offering for sale, or sale of any product
infringing on the Outward Hound IP or any reproduction, counterfeit copy, or colorable imitation
thereof that is not a genuine Outward Hound Product or not authorized by Plaintiffs to be sold in
utilizing any other device for the purpose of circumventing or otherwise avoiding the prohibitions
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Alibaba, Amazon, DHgate, eBay, Shein, Temu, and Walmart, and any other online marketplace
a. disable and cease providing services for any accounts through which
Defendants sell Infringing Products, including any accounts associated with the Defendants listed
on Schedule A;
c. take all steps necessary to prevent links to the Defendant Internet Stores
identified on Schedule A from displaying in search results, including, but not limited to, removing
3. That Plaintiff be awarded such damages as it shall prove at trial against Defendants
that are adequate to compensate Plaintiff for Defendants’ infringement of the Outward Hound
Patents, but in no event less than a reasonable royalty for the use made of the invention by the
infringement of Plaintiff’s Outward Hound Patents be increased by three times the amount thereof,
5. In the alternative, that Plaintiff be awarded all profits realized by Defendants from
6. That Defendants account for and pay to Plaintiff all profits realized by Defendants
by reason of Defendants’ unlawful acts herein alleged, and that the amount of damages for
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infringement of the Outward Hound Trademarks be increased by a sum not exceeding three times
7. In the alternative, that Plaintiff be awarded statutory damages of not less than
$1,000 and not more than $2,000,000 for each and every use of the Outward Hound Trademarks
8. That Plaintiff be awarded their reasonable attorneys’ fees and costs; and
9. Any and all other relief that this Court deems just and proper.
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