BAL MUKUND JHA
BASIC INFORMATION
Near Pooja Medical Store, Challera, 201304 Noida
[email protected], 7905420422
Date of birth: June 28, 1997
CAREER OBJECTIVE
"Enthusiastic and detail-oriented BTech Mechanical Engineering graduate with a strong foundation in
analytical problem-solving and communication skills, seeking to leverage my technical knowledge and
passion for customer interaction in a voice process role. Eager to contribute to a dynamic team and deliver
exceptional service while continuously developing professional expertise and enhancing organizational
success."
EDUCATION
Bachelor of Technology Aug,2016 - Oct,2020
Sree Balwant Institute of Technology
Branch : Mechanical Engineering
Grades : 65%
Intermediate July, 2013 - May,2015
Happy Model School, Sigra Varanasi
PCM
Grades : 55%
High School Apr,2012 - May,2013
Happy Model School, Sigra Varanasi
Grades : 68
SKILLS
Effective Communication,Active Listening,Data Entry,Team Collaboration,Time Management,
MultitaskingProblem-Solving,Customer Service,Technical Proficiency,Voice Modulation,Stress Management
Microsoft Office 2020: Proficiency in using Microsoft Word, Excel, PowerPoint, and Outlook, MS Teams is often
essential for various business tasks, including data analysis, document preparation, and communication.
Proof Reading : Attention to Detail, Knowledge of Style Guides, Language Proficiency, Formatting Skills
Online Research: Proficiency in conducting online research efficiently and using search engines effectively
for gathering business-related information.
WORK EXPERIENCE
Assistant Executive Customer Service June, 2022 - Nov, 2022
iEnergizer
Customer Interaction: Respond promptly to customer inquiries via various channels (phone, email, chat,
social media) with a friendly and empathetic attitude.Listen actively to customers' concerns, questions, and
feedback and provide accurate and relevant information.Assist customers in navigating through product or
service offerings, making recommendations, and explaining features.
Issue Resolution: Investigate and troubleshoot customer issues, complaints, or technical problems to
identify the root cause and offer appropriate solutions.Collaborate with other departments, if necessary, to
ensure efficient resolution of customer concerns.Ensure timely follow-up and closure of customer cases to
maintain a high level of customer satisfaction.
Product Knowledge: Develop a deep understanding of the company's products or services to provide
accurate information and effectively address customer inquiries.Stay up-to-date with product updates,
changes, and promotions to assist customers effectively.
Documentation and Data Entry:Maintain accurate and detailed records of customer interactions, inquiries,
and resolutions in the customer service database.Use standardized procedures to log and categorize
customer feedback and issues.
Communication: Communicate clearly and professionally with customers, demonstrating strong verbal
and written communication skills.Escalate complex or unresolved issues to higher-level support or
management, as needed.
Problem-Solving: Analyze situations and utilize problem-solving skills to provide creative solutions that align
with company policies and customer needs.Identify recurring issues and collaborate with the team to
develop solutions and process improvements.
Customer Education:Educate customers on product usage, features, and benefits to enhance their overall
experience and maximize value.
Customer Feedback:Gather and report customer feedback, insights, and suggestions to contribute to the
improvement of products, services, and processes.
Team Collaboration: Collaborate with other team members and departments to share knowledge, best
practices, and insights for continuous improvement
CERTIFICATES & APPRECIATIONS
Fundamental of Digital Marketing by Google.
Introduction to Personal Branding by University of Virginia.
The Science of Success by University of Michigan.
Mechanics of Material by Georgia Institute of Technology.
Data Science Math skills by Duke University.
Revit MEPMechanical & Plumbing Certified by Linkedin.
Bharat Wagon & Engineering Company Limited.
Industrial Automation by Udemy
Ethics & Epidemics by Harvard Medical School.
COMPETENCIES
• Team approach to meet challenges.
• Good at strategic planning to meet goals and objectives.
• Innovative attitude to problemsolving.
• Aiming at excellence in work throughself-motivation.
• Optimistic in nature.
Always open to learn new technologies
LANGUAGES
• English
• Hindi
DECLARATION
I consider myself familiar with the above-mentioned aspects. I am also confident of my
ability to work in a team. I hereby declare that the information furnished above is true to
the best of my knowledge.
Place :
Date : Bal Mukund Jha
