aisha
Saharnpur India
a 7669595095
W: [email protected]
professional summary skills
Adept at transforming data into actionable insights, I excelled at Handicrafts by leveraging my • Reporting and documentation
proficiency in Microsoft Excel and exceptional problem-solving abilities. My expertise in
• Multitasking Abilities
documentation and lead generation, coupled with a track record of enhancing customer
satisfaction, underscores my ability to drive efficiency and growth.
• Problem-solving abilities
• Social media advertising
experience • Payment management
Handicrafts | Saharanpur , India
• Online chat and email
June 2022 - Current • Sales and Customer Service
Senior Computer Operator/Lead Generator Manager
• Microsoft Excel
* Data Entry & Document Processing: Process and organize documents, including scanning,
• Microsoft Word
categorizing, and filing physical and digital documents.
• Ensure accuracy and consistency of data, performing regular data validation and quality • Data Entry Speed
checks.
* Report Generation & Analysis: Generate and compile various reports (financial,
operational, sales, etc.) on a regular basis.
* Lead Generation:
• Identify potential leads through market research, online platforms, and networking.
• Qualify leads and initiate contact via email, phone, or other communication channels.
* Maintain a CRM (Customer Relationship Management) system to track lead progress and
ensure timely follow-up.
* Customer Support:
• Provide high-quality customer service via phone, email, or live chat to resolve queries and
address concerns.
• Manage customer inquiries, troubleshoot issues, and ensure a positive customer experience.
* Billing & Invoicing:
• Prepare and send accurate invoices to clients and customers in accordance with service
agreements.
• Track payments and follow up on overdue invoices to ensure timely payment.
• Maintain financial records and assist in the preparation of financial statements as needed.
* Microsoft Office (Word, Excel): Proficient in creating, editing, and formatting documents in
Microsoft Word. Skilled in data analysis, report generation, and spreadsheet management
using Microsoft Excel.
* Adobe Photoshop: photo editing, and creating visual content for marketing and
communication purposes.
* Lead Generation (Indiamart): Successfully generated qualified leads through Indiamart
platform, identifying business opportunities and engaging potential clients.
* Documentation & Exporting: Managed and organized extensive documentation, ensuring
accurate filing and smooth export of key documents.
* Multitasking & Time Management: Effectively handled multiple tasks simultaneously.
Institue | Saharanpur , India
March 2021 - May 2022
Attendance Clerk
• Previously worked as an Attended Assistance at an Institute, where I provided support and
assistance to instructors and students. I helped with administrative tasks, managed
schedules, and ensured that the learning environment was organized and conducive to
learning. I also provided excellent customer service to students and addressed any inquiries
or concerns they had.
• Classified absences in system and filed required supporting documentation.
education
Senior Secondary High School - Arts
October 2023
NIOS , Delhi
Bachelor of Commerce - Pursuing
Subharti University , Meerut
language
HINDI ENGLISH
Proficient (C2) Elementary (A2)
certification course
Domestic Data Entry Operator (SSC/Q2212)
DAY-NULM
15/01/2023
Grade-A
