APRIL 2015 72203/MAM2C/
BPF4D/BPG4D/
BPM2A
Time : Three hours Maximum : 75 marks
PART A — (10 2 = 20 marks)
Answer any TEN questions.
1. Define communication.
uPÁÀ öuõhº¦ – Áøμ¯Ö.
2. What is a business letter?
ÁoPU Piu® GßÓõÀ GßÚ?
3. What are the basis for promotion?
£o ÷©®£õmk Ai¨£øh Gß£Ú ¯õøÁ?
4. What are the process of Interview?
÷|º•Pz ÷uºÂß •øÓPÒ ¯õøÁ?
5. What is agency correspondence?
•Pø© uPÁÀ öuõhº¦ GßÓõÀ GßÚ?
6. What do you mean by Bio-data?
ußÛø» ÂÁ쨣mi¯À £ØÔ } AÔÁx ¯õx?
7. What is Report?
AÔUøP Gߣx ¯õx?
8. Write a note on agenda.
{PÌa] {μÀ – SÔ¨¦ GÊxP.
9. What is circular?
_ØÓÔUøP GßÓõÀ GßÚ?
10. What is Internet?
Cøn¯ uÍ® GßÓõÀ GßÚ?
11. What do you mean by E-business?
ªß ÁoP® GßÓõÀ GßÚ?
12. What do you mean by Internet Relay chat?
Cøn¯ uÍ ©Ö£i Aμmøh GßÓõÀ GßÚ?
PART B — (5 5 = 25 marks)
Answer any FIVE questions.
13. Bring out the importance of a business letter.
J¸ ÁoPU Piuzvß •UQ¯zxÁzøu
öÁÎUöPõnºP.
2 72203/MAM2C/
BPF4D/BPG4D/
BPM2A
14. What are the main objectives of circular letter?
_ØÓÔUøP Piuzvß •UQ¯ ÷|õUP[PÒ ¯õøÁ?
15. What are the points to be remembered while
writing an enquiry letter?
Â\õμøn Piu® GÊx® ÷£õx P¸zvÀ öPõÒÍ
÷Ási¯ £μ[PÒ ¯õøÁ?
16. State the characteristics of a good report.
J¸ |À» AÔUøP°ß ]Ó¨¤¯À¦PøÍ TÖP.
17. What are the barriers to communication?
uPÁÀ öuõhº¤ß uøhPÒ ¯õøÁ?
18. What are the statutory provisions relating to
minutes?
{PÌa] SÔ¨¤ØPõÚ \mh•øÓ \μzxUPÒ ¯õøÁ?
19. Draft a suitable reply to a customer who has
complained the receipt of wooden furniture in a
damaged condition and requested replacement?
©μ AøμP»ßPÒ ]øu¢u {ø»°À QøhUP¨ö£ØÓ
Kº ÁõiUøP¯õͺ AuøÚ ©õØÓ® ö\´x u¸®£i
÷Põ› GÊv¯ PiuzvØS Kº ö£õ¸zu©õÚ £vÀ Piu®
ÁøμP.
3 72203/MAM2C/
BPF4D/BPG4D/
BPM2A
PART C — (3 10 = 30 marks)
Answer any THREE questions.
20. Explain the layout of good business letter.
]Ó¢u ÁoPU Piuzvß Pmhø©¨ø£ ÂÍUSP.
21. Describe the role of computers in business
correspondence.
ÁoP Piuz öuõhº¤À PoÛ°ß £[QøÚ
ÂÍUSP.
22. Describe the methods of promotion.
£u E¯ºÄ •øÓPøÍ ÂÍUSP.
23. Write a letter to the banker to stop payment for a
cheque.
Põ÷\õø»US £n® ö\¾zxÁøu {ÖzxP GßÖ
Á[Q¯¸US J¸ Piu® ÁøμP.
24. Briefly explain modern forms of communication.
|ÃÚ Põ» uPÁÀ öuõhº¤ß £À÷ÁÖ ÁøPPøÍ
ÂÍUSP.
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4 72203/MAM2C/
BPF4D/BPG4D/
BPM2A
