Consultant : Systems Support Engineer India, Hyderabad
As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day
operations of application systems. This role involves actively contributing to incident
management and gaining exposure to DevOps practices. Your efforts will contribute to the
smooth functioning of systems and you'll have the opportunity to learn and grow while assisting
in the delivery of solutions to our clients.
Job responsibilities
• You will work with incident management process and tools
• You will use complex application systems and find your way through them to debug a
business impacting issue
• You will follow standards and best practices to bring operational efficiencies, stability
and availability of the system
• You will use continuous delivery practices to evolve, support and deliver high-quality
software, as well as value to end customers, as early as possible while working in
collaborative, value-driven teams to build innovative customer experiences for our
clients
• You will leverage your knowledge regarding different logging techniques (various
levels) and use them for alerting, monitoring and identifying the root cause of incidents
• You will derive meaningful reports/key performance indicators and set up alerting and
monitoring mechanisms for quicker identification of incidents and response
• You will apply the latest technology thinking from our Technology Radar to solve client
problems
Job qualifications
Technical Skills
• You have 2+ years of experience working programming languages such as Java.
• You should be able to work on existing API's, calling API endpoints.
• You an understanding of cloud platforms such as AWS, Azure or GCP and scripting
languages such as Python and PowerShell
• You understand how to use debugging tools and how to troubleshoot issues with the
code
• You have experience working with relational or non-relational databases like SQL
(Preferably PostgreSQL)
• You have experience working with CI/CD tools such as Jenkins or Azure pipelines
• You have an exposure to application monitoring tools such as DataDog, Prometheus or
Grafana
• You are comfortable with Agile methods such Scrum and/or Kanban
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements
to the existing codebase, are of high quality and well-tested.
Professional Skills
• You have strong communication and articulation skills, are proficient in English and able
to confidently hold a Q&A discussion with senior stakeholders
• You have good communication and articulation skills
• You have a presence in the external tech community and willingly share your expertise
with others via speaking engagements, contributions to open source, blogs and more
• You are resilient in ambiguous situations and can approach challenges from multiple
perspectives
• You are willing to be part of a rotation- and need-based 24/7 team and are able to
handle multiple engagements
• All 5 days working from office and if needed should be flexible to travel to client
location.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your
career is entirely up to you. But we also balance autonomy with the strength of our cultivation
culture. This means your career is supported by interactive tools, numerous development
programs and teammates who want to help you grow. We see value in helping each other be our
best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and
engineering to drive digital innovation. For 30 years, our clients have trusted our autonomous
teams to build solutions that look past the obvious. Here, computer science grads come together
with seasoned technologists, self-taught developers, midlife career changers and more to learn
from and challenge each other. Career journeys flourish with the strength of our cultivation
culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication
overcomes ordinary.
