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Dylan Applegate

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20 views1 page

Dylan Applegate

Uploaded by

sulemandevtrest
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dylan Applegate

CUSTOMER SERVICE REPRESENTATIVE

About Me
I am passionate about delivering exceptional support
Contact Details and positive relationship with every interaction with 6
years of experience seeking to strong communication
skills, problem solving and ensuring that each customer
feels valued and respected.

213-259-8842 EXPERIENCE

[email protected]
CUSTOMER SERVICE REPRESENTATIVE
11683 Goshen Ave, Los Angeles, FedEx Aug 2021 - Feb 2024
CA 90049 Respond to customer inquires via phones, email, chat,
addressing concerns, providing information and
resolving issues promptly.
SKILLS Assisted in developing and implementing customer service
policies, procedures and best practices to enhance efficiency.
Active Listening Handle escalated situations calmly and professionally, seeking
resolutions to satisfy customers.
Problem-solving
Conflict Resolution
Interpersonal Skills APPOINTMENT SETTER
CRM software Pallatus Health Jan 2019 - Dec 2021
Critical Thinking Schedule appointments for sales representatives with
Time Management qualified leads.
Microsoft Office Coordinate schedules between prospects and sales
representatives to ensure optimal timing for appointments.
Skilled in Managing schedules and calendars to set up
appointment smoothly.
EDUCATION

Master In Business
Administration SALES REPRESENTATIVE
Quality Health Care Nov 2017 - Dec 2018
University Of Texas
2015 - 2017 Utilize CRM software to documents customer interaction and
track inquires.
Conducting market research to identify potential
LANGUAGE lead and calling to generate new business lead and
opportunities.
English Collaborating with the team to coordinates sales effort,
resolve customer issue and ensure customer satisfaction.

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