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Consumer Awareness
Oct 3, 2023 • 21 likes • 75,764 views

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Purbesh Mondal of class 10 at Narayana School

in Haldia created a social science project onmore
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U unknowntrap2000

2.Consumer
Apersonwhohasindicatedhisorherwillingnesstoobtaingoodsand/or
servicesfromasupplierwiththeintentionofpayingforthem.Inotherwords,
someonewhohaspurchasedgoodsandservicesforpersonalconsumption.They
arethepersonorthegroupofpeoplewhoarethefinaluserofproductsand
serviceswithinasocialsystem.Itisexpectedthattheconsumerdoesnotsellit
anduseitonlyforpersonaluse.

consumer
3.Rightsofaconsumer
•Therighttosatisfactionofbasicneeds:Tohaveaccesstobasicessential
goodsandservices;adequatefood,clothing,shelter,healthcare,education
andsanitation.

•Therighttobeinformed:Tobegiventhefactsneededtomakean
informedchoice,andtobeprotectedagainstdishonestormisleading
advertisingandlabeling.

•TherighttoConsumerEducation:meanstherighttoacquirethe
knowledgeandskillstobeaninformedandassortativeconsumer.

•TherighttoaHealthyEnvironment:meanstherighttoaphysical
environmentthatwillenhancethequalityoflifeincludesprotectionagainst
environmentaldangerswhichtheindividualhasnocontrolover.

4.Responsibilitiesofaconsumer
TheConsumerhastheRESPONSIBILITYtoprotecthimself/herselfby:
•Shoppingcarefullyandwisely
•Understandingthetermsofthesale
•Readingandfollowinginstructions
•Gettingguaranteesinwriting
•Savingreceipts
•Askingquestionsatpointofsale
•Keepinginformedaboutnewproducts
•Theresponsibilityofcarryingouttransactions
inabusinesslikeway,suchasreporting
unsatisfactoryproductstoretailersand
manufacturersinorderthattheymaybe
removedfromshelvesandfutureproduction.
•Theresponsibilitytotellotherconsumersaboutanyunfairtreatmentbya
retailerormanufacturersoconsumerscanprotectthemselvesinfuture
dealings
•TheresponsibilitytoreportapparentlyunsatemerchandisetoConsumer
Protectionbodiessothattheycanbetestedand,ifnecessary,removed
fromthemarketorbemorespecificallylabelled

•Theresponsibilitytomaintainandpreserveahealthyenvironmentfor
futuregenerations.
•Theresponsibilityofdemandingthebestvalueformoney.

5.Measureofexploitingaconsumer
•UnderweightandUndermeasurements

•Sub-standardQuality
•HighPrices
•DuplicateArticles
•ArtificialScarcity
•FalseorIncompleteInformation

6.Factorscausingexploitationofconsumer
•Limitedinformation

•Limitedsupplies
•Limitedcompetition
•Lowliteracy
CRAA

7.Consumerprotection
TheConsumermovementisasocio-economicmovementwhichseeksto

protecttherightsoftheconsumersinrelationtothegoodspurchasedand
servicesavailed.Governmenthasaccordedhighprioritytotheprogrammeof
consumerprotection.TheDepartmentofConsumerAffairsbeinganodal

Departmentinthefieldofconsumerprotectionhasinitiatedanumberof
stepstopromotearesponsibleandresponsiveconsumermovementin
thecounty.SuchmeasurestuludetheUSCCAMUNDimodiaforprotecting
containerawareness.andencouragingconsumersinvolvementthrough
effortsofGovernmentandnon-governmentalorganisationsandothers.

8.Competitionlaw
Competitionlaw,knownintheUnitedStatesasantitrustlaw,hasthree
mainelements:

•Prohibitingagreementsorpractisesthatrestrictfreetradingand
competitionbetweenbusinessentities.Thisincludesinparticularthe
repressionofcartels.
•Banningabusivebehaviourbyafirmdominatingamarket,or
anti-competitivepractisesthattendtoleadtosuchadominantposition.
Practisescontrolledinthiswaymayincludepredatorypricing,tyingprice
gouging,refusaltodeal,andmanyothers.

•Supervisingthemergersandacquisitionsoflargecorporations,
includingsomejointventures.Transactionsthatareconsideredto
threatenthecompetitiveprocesscanbeprohibitedaltogether,orapproved
subjectto"remedies"suchasanobligationtodivestpartofthemerged
businessortoofferlicencesoraccesstofacilitiestoenableother
businessestocontinuecompeting.

9.NeedforCustomerProtection
1.Theconsumeristhemostimportantfactorinbusiness.Nobusinesscan
survivewithoutconsumersastheirsatisfactionisthemainpurposeofany
businessoperations.
2.Businessisnotjustaboutmonetarybenefitsbutalsotoupgradethe
societytoabetterversionbykeepingitswelfareasanobjective.
3.TheConstitutionhasprovideduswiththeConsumerProtectionact1986,
toprotecttheconsumersfromanymarketingmalpractices.
4.Consumerprotectionrightspromoteahealthycompetitivemarketwhich
supportseconomicgrowth.Itkeepsawaymalicioustradepractisesand
unscrupulousbusinessownersfromdamagingthefairtrade.
5.Consumersareanintegralpartofamarketstructure.Itisveryimportantto
protecttheirrightsinordertohaveafairmarketstructure.

10.ConsumerProtectionact1986
TheConsumerProtectionAct,1986isauniquepieceoflegislationasit
providesaseparatethree-tierquasi-judicialconsumerdisputeredressal
machineryatthenational,stateanddistrictlevel.TheActisintendedto

n
e o

y o
e

p
u
8
b
providesimple,speedyandinexpensiveredressaloftheconsumers'
grievances.IntermsoftheAct,theCentralGovernmentfirstconstituted
theCentralConsumerProtectionCouncil(CCPC)on1.6.1987andithasbeen
reconstitutedfromtimetotime.TheCCPCwaslastconstitutedinMay,2003
forthreeyears.Sofar,theCouncilhasheld23meetings.Thelastmeeting
washeldon16.7.2003.TheStateGovts./UTAdministrationsarerequiredto
establishtheConsumerProtectionCouncilsattheStatelevelaswellasat

Districtlevelstostrengthenconsumermovementathegrassrootlevel.

consumer.
firightsi
informatior
customer

retail
advertising

assurance
support

sell.&Service

protection|l
safetyexcellence
quality
purchaseexperience mp business

11.StepstakenbyGovernment
•DepartmentofConsumerAffairsisperiodicallytakingupwiththe
StateGovts.andUTAdministrations,atthelevelofChiefMinisters,
Minister in-charge of Consumer Affairs/Chief
Secretaries/SecretariesdealingwithConsumerAffairs,thequestion
ofstrengtheningthefunctioningoftheconsumercourtsbyproviding
adequateinfrastructureandtofillupthevacanciesof
Presidents/Membersontime.ReviewmeetingswithStates/UTS

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