Operational Excellence

Sl No (GIVE EXAMPLES FOR EACH) Score

30% weightage

Accuracy - (Giving information

3
clear)
Timeliness(Quickly answering
3
emails and Msgs)
1 Reception/Hospitality Coverage/Completion(Regualr
3
inspections)

Result/Success Orientation( 3

Sub Total 12

Accuracy((Customized Checklists
3
for different areas)

Timeliness(Creating Timellines for

3
work)
2 HouseKeeping
Coverage/Completion(Using
3
Detailed Check lists for all areas)
Result/Success
Orientation(( Monitoring with My 3
team)

Sub Total 12

Accuracy(Day to Day Scheduling) 3

Timeliness(On Time Reporting) 3

Coverage/Completion(Using
3
3 Inventory Management Detailed Check lists for all areas)

Result/Success Orientation(Mail Dra 3

Sub Total 12

Accuracy 3

4 Security & Safety

 Timeliness 3
4 Security & Safety Coverage/Completion 3
Result/Success Orientation 3

Sub Total 12

Accuracy(Working Condition) 3

Timeliness( Servicing requriment) 3

Coverage/Completion((Tracking
5 Equipment Management Usage) 3

Result/Success
3
Orientation( Smooth operations)

Sub Total 12

Accuracy( Maintaining as per

3
standards)
Timeliness( Making all are in
3
proper time)

6 Overall Maintanance Coverage/Completion(Taking care

of overall maintanence as 3
scheduling)
Result/Success Orientation( Need
3
to get more results)
3
Sub Total 15

Accuracy 3
Timeliness 3
7 Lighting/ Power Coverage/Completion 3
Result/Success Orientation 3
3
Sub Total 15

Accuracy(Arranging requriments
3
on Time)
Timeliness(keep things ready) 3
8 Meeting Requirements Coverage/Completion(After
3
meeting Requriments)
Result/Success Orientation 3
3
Sub Total 15
 Accuracy( Arranging on Time) 3
Timeliness( Keeping all things on
3
Time)
9 Transport and Admin Coverage/Completion(Sending all
3
Documemts)
Result/Success Orientation 3
3
Sub Total 15

Accuracy 3
Timeliness 3
Co-Ordination with Coverage/Completion 3
10
SSC&TATA
Result/Success Orientation 3
3
Sub Total 15

Accuracy( As per scheduling) 3

Timeliness(OnTIME) 3
Coverage/Completion(All the
11 Pest Control 3
coners to control)
Result/Success Orientation 3

Sub Total 12

Accuracy( On time Maintanence) 3

Timeliness( Keeping track on

3
trees)
12 Land scaping
Coverage/Completion(As per
3
requriment)
Result/Success Orientation 3
3
Sub Total 15

Accuracy
Timeliness
13 Coverage/Completion
Result/Success Orientation

Sub Total 0

Accuracy
Timeliness
14 Coverage/Completion
 14
Result/Success Orientation

Sub Total 0

Accuracy
Timeliness
15 Coverage/Completion
Result/Success Orientation

Sub Total 0

Total 162

NOTES & LEGEND :

Achievements / Doing your work and expected areas of responsibility well & very we
OUTSTANDING / Extra- EXTRA ORDINARY is Out-of-the-Expected ZONE and Achievement is
Ordinary : GIVE SPECIFIC INNOVATION is really something which is done as COMPLETE NEW w
& CLEAR EXAMPLES No need to write something just to fill the columns/rows! If it doesn’

Focus on WHAT IS IT YOU DID through the year which benefits you P
Personal-Professional Gr How do you EVIDENCE that ?? Certrificates, Diplomas, Appreciation,
These are NOT GENERIC english terms like patience, negotiation, sk

Improvement/ CLEARLY - ONLY - what DID YOU DO and PRACTICE and establish BE
Development/Learning ONLY indicate which is repeatable - teachable to others in the orgn
from Previous Year :
SHOW CLEAR EXAMPLES of HOW WAS IT ADOPTED AND HOW WAS I
GIVE SPECIFIC & CLEAR
EXAMPLES These are NOT GENERIC & qualitative one-time nice sounding words
Ratings : (Everytime 4 or 5 Self
Rating NEEDS to have
SUBSTANTIATING EXAMPLES
mentioned in adequate specifics -
to justify same as per below
1 - BELOWjustification)
Expectations and not
upto the mark in ALL aspects
2 - Not as(Unsatisfactory)
expected and not fully
upto the mark of expectation - in
some areas only - requires
3 - as per
continuous exectation
monitoring and
& followups
completing
4 - exceededrequirements
expectationsin ALL
&
areas, as planned in
overperformed without missing
some areas;
targets for future
created benchmark
5 -hiring & big impact
Has brought to the
functional best
company/team (TO GIVE SPECIFIC
practices and champion results
EXAMPLES FOR SAME
which create IN DETAIL
outstanding
TO JUSTIFY)
expertise and get recognition in
the industry (TO GIVE SPECIFIC
EXAMPLES FOR SAME IN DETAIL
TO JUSTIFY)
 Hivision Developers
Name : Prasanna Bharathi.ch
Employee Assessment Plan

Fulfilment & Implementation Rigor

(GIVE EXAMPLES FOR EACH) Score
40% Weightage

Checklist(Refreshments,Stock availability) 3

Reports(Prepared reports and Invetory

3
sheets site operations)

SOPs & Polices(Making Policies) 3

Plans-Planning(Making Day to Day Planning

3
for Operational Issues Solving)
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15

Checklist( Preparing Check lists for all areas) 3

Reports( Making Reports for Cleaning) 3

SOPs & Polices( Maintaining all areas as per

3
standards)

Plans-Planning( Requried to clean Model

3
House Throughly)
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 12
+
Checklist( Preparing all the requriments) 3
Reports( As per requried) 3

SOPs & Polices( Maintaining as per requriment 3

Plans-Planning( Planning to Change all the

3
Bbrouchers)
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 12

Checklist( Full filling is not done but tracking) 3

Reports(Making but still requries practice) 3
SOPs & Polices( Need to concentrate) 3
Plans-Planning( Requriesd to do) 3
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15

Checklist( 3

Reports 3

SOPs & Polices 3

Plans-Planning 3

Surveys/Feedback (Int/Ext Cutomers)

Sub Total 12

Checklist( Preparing for all areas) 3

Reports( Preparing for all the Corners requried 3

SOPs & Polices( Requried to implement in

3
100%)

Plans-Planning( Planning to prepare all the

3
area check lists to get work easy)
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15

Checklist 3
Reports 3
SOPs & Polices 3
Plans-Planning 3
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15

Checklist 3

Reports 3

SOPs & Polices 3

Plans-Planning 3
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15
Checklist 4

Reports 3

SOPs & Polices 3

Plans-Planning 3
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 13

Checklist 3
Reports 3
SOPs & Polices 3
Plans-Planning 3
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 15

Checklist 3
Reports 2

SOPs & Polices 1

Plans-Planning 2
Surveys/Feedback (Int/Ext Cutomers) 3
Sub Total 11

Checklist 3

Reports 3

SOPs & Polices 3

Plans-Planning 3
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 12

Checklist
Reports
SOPs & Polices
Plans-Planning
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 0

Checklist
Reports
SOPs & Polices
 Plans-Planning
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 0

Checklist
Reports
SOPs & Polices
Plans-Planning
Surveys/Feedback (Int/Ext Cutomers)
Sub Total 0

Total 162

ected areas of responsibility well & very well - is NOT an achievement!! It is NOT extra-ordinary… Doing your wo
of-the-Expected ZONE and Achievement is BEYOND NORMAL - it is NOT also possible in many cases and NOT so
mething which is done as COMPLETE NEW which is ground breaking and EXPERIMENTED & Adopted.. Innovation
ng just to fill the columns/rows! If it doesn’t qualify and is NOT there - just leave it - it is ok…

DID through the year which benefits you PROFESSIONALLY in YOUR ROLE & WORK at COMPANY - using Time-E
at ?? Certrificates, Diplomas, Appreciation, Recognition, Reward & Artefacts of your Accomplishment in such a r
english terms like patience, negotiation, skills etc.. Without qualified evidence of its RECOGNITION by an extern

ID YOU DO and PRACTICE and establish BETTER than previous year or what was existing already
peatable - teachable to others in the orgn - systemic - SUSTAINABLY - which gets into the Company's way of do
of HOW WAS IT ADOPTED AND HOW WAS IT USED AND DETAILED EXAMPLES Ofwhat benefit it created to the co
& qualitative one-time nice sounding words - It SHOULD BE ESTABLISHED AS A clear method being used again a
Hivision Developers
Name : Prasanna Bharathi.ch
Employee Assessment Plan

Improvement/Development/Learning from Previous Year

Score
10% Weightage

Every Day Breifing for cleaning procedures at office 3

Sub Total 3

Clealiness.Refilling the Wash room Assentials,check and

3
restocking office supplies

Sub Total 3
+

Taken Care of All the Inventories from Site and updating the
4
Requriment to the H.O

Sub Total 4

Taking Care of Security Uniforms and there Duties and

3
Resposabilities
 Taking Care of Security Uniforms and there Duties and
3
Resposabilities

Sub Total 3

Taking Care of all the Equipments

3
like ,Printers,Inverters,Coffee meachine,Theatre Rooms

Sub Total 3

Taking Care all the Premises Cleaning 3

Sub Total 3

All the Lightings A.C Maintanence ,TATA& HIVISION,Inverters 3

Sub Total 3

All the Meeting of TATA&hivision Co-ordination with Concern

3
Persons for Arrangments

Sub Total 3
Attendinga all the Requriment for transport from H.O TO Site&
4
Site to H.O

Sub Total 4

Co-ordination with Concern Depts. for Premises Cleanings and

4
Safety

Sub Total 4

Implement regular pest control measuresto prevent

3
infestations

Sub Total 3

Taking care of Plants at site monitoring for pests and deseases

3
and using basic pest Management

Sub Total 3

Sub Total 0
 Sub Total 0

Sub Total 0

Total 39

ll - is NOT an achievement!! It is NOT extra-ordinary… Doing your work well and very well is covered in Operatio
BEYOND NORMAL - it is NOT also possible in many cases and NOT something which happens MUCH!! Else why a
hich is ground breaking and EXPERIMENTED & Adopted.. Innovation is NOT a normal regular item!
qualify and is NOT there - just leave it - it is ok…

ROFESSIONALLY in YOUR ROLE & WORK at COMPANY - using Time-Efforts-Money during working here?
Recognition, Reward & Artefacts of your Accomplishment in such a relevant area of your Personal Growth? STAT
lls etc.. Without qualified evidence of its RECOGNITION by an external agency/institute

TTER than previous year or what was existing already

systemic - SUSTAINABLY - which gets into the Company's way of doing for further
T USED AND DETAILED EXAMPLES Ofwhat benefit it created to the company in quantifiable / measurable / visibi
- It SHOULD BE ESTABLISHED AS A clear method being used again and again by others in team as an regular e
 Innovation/Outstanding/Extra-Ordinary/Achievements Personal Growth
Score Score
10% Weightage 10% Weightage

Leart Reports for

Made all areas check lists tracking work in 3
proper maner

Sub Total 0 Sub Total 3

Learning about
Project for further
preparations

Identifying Issues in all Areas

Sub Total 0 Sub Total 0

Learnt about
Realestate
Prepared Inventory Sheets, 3
Inventories,as its
New to my job Role

Sub Total 3 Sub Total 0

Plan to make them

Taking care of security attendence /Duties/Grooming 3 3
more responsabilty
 Plan to make them
Taking care of security attendence /Duties/Grooming 3 3
more responsabilty

Sub Total 3 Sub Total 3

Learning about
Power Managmet
promptly addressing any repair needs and ensuring that
3 and Building 3
servicing is done by qualified person
Facilities means
what Actually

Sub Total 3 Sub Total 3

Learning about
Ensure common areas ,restrooms,and external areas facility Manager
cleaned regularly.Schedule DeepCleaning Periodicallyfor 3 Roles and 3
Carpets,Windows,and other surfaces responsabilities at
Construction field

Sub Total 3 Sub Total 3

Implement energy saving measures such as Lighting ,Power Learning power

3 3
Consumtion. Management

Sub Total 3 Sub Total 3

Arranging 3 3

Sub Total 3 Sub Total 3

 On all the Days Available on Phone For Requriments 4 4

Sub Total 4 Sub Total 4

Taking Support from TATA&SSC as well 3

Sub Total 3 Sub Total 0

Every week fumigation is going on at site with SSC SAFETY I have alreay
3 3
TEAM experienced in this

Sub Total 3 Sub Total 3

Learnexperiancet
About Landscsping
Keeping All time Gardener at site and taking Care 3
as previously not
have

Sub Total 0 Sub Total 3

Sub Total 0 Sub Total 0

 Sub Total 0 Sub Total 0

Sub Total 0 Sub Total 0

Total 28 Total 28

ing your work well and very well is covered in Operational Excellence & Fulfilment/Impl
and NOT something which happens MUCH!! Else why and how does it qualify as Achivem
Innovation is NOT a normal regular item!

ing Time-Efforts-Money during working here?

in such a relevant area of your Personal Growth? STATE the same
y an external agency/institute

s way of doing for further

ed to the company in quantifiable / measurable / visibile terms across FUNCTION/s
sed again and again by others in team as an regular expectaion
Sl No Work Area Roles & Responsibilities
Welcoming Visitors

Welcoming Customers and make them

comfortable

1 Reception/Hospitality Handedover to the available Sales Person

Refreshments & Hospitality

Handover to conson department or

person

All Premises Cleaning

Staff Management/Co-ordination

2 Housekeeping

3 Inventory Management Inventory

Security

4 Security/Safety
Safety

Machinery
Furniture

5 Equipment Management
5 Equipment Management

All the things in Working Condition

pumbling work
7 Overall Maintanence
carpenter work

8 Lighting / Power

Meetings Requriments as mer TATA& SSC

9 Meeting Requrints Needs

Transport

10 Transport & Admin Admin

9 Land Scaping Gardening

 HIVISION

Plan Target Results expected from Last Month

A warm Greeting

offer comfortable seating and refreshments

Ensuring Drinking Water, Refreshments arrange,
lunch & snacks,Every Day Fallow up with the
Invetories
Address any concerns or feedback promptly and
professionally

Dusting, Garbage Removal

Co- Ordination with garbage person
Water Availability
Every day Water Facility in premises
Toilet Hygenic/Keeping refreshments in washrooms
Regularly check replenish supplies to avoid shortages

Housekeeping Establish a daily cleaning routine that includes

Dusting,Vaccuming ,mopping,Wipping down Surfaces
Marketing Material
Every month Inventories update

Stationery
Every month Inventories update
Grosary update Every month Inventories update
Gifts Every month Inventories update
Hand-over items
Housekeeping Materials Every month Inventories update
including site inventory
Every month Inventories update(Fixed Assesments)
Uniforms Grooming
Attendence Updating
Staff Management/Co-ordination

cctv camera need to Arrange

Encourage Wearing Helmates

Inverters
Coffee Machine Regular servicing equipment to prevent and extend its life
 ACs
empoloy assests(mobile phone, laptop etc) Keeping track of equipment inventory
Fixed Assests - Furniture & others Ensuring Euipments Regulatory
Fallow up as per Requriments
Regular Maintanence Involves Scheduled inspections,Cleaning,Adjustments,
Overall Maintanence Water Leckages,Taps Repalce ments.
Fallow up if anything requries
Replacement,requriment If Requried
All the Areas proper lighting where ever its requried
Replacement of Dmage
Replacement of lightings
Making Habituted every one on/off procedure SOP to be Maintained

Arranging Meetings requriments as per need

Making Arrangments for Staff or Documents sent to

H.O
Maintaining All the Register(Eg:-
Attendence,inventory,expenditure,Registrationgifts,
Documents received from H.O

Taking care of Plants at site monitoring for pests and Taking care of Plants at site monitoring for pests and
deseases and using basic pest Management deseases and using basic pest Management
HIVISION DEVELOPERS
Monthly Reports (June"24)

Actually achieved during last month Special Mention/Remarks

Done Showing Proper Sign during there site visit.

Train office boys to be attentive and
Done responsiveto customer needs.

Doing

Implement a waste Mangement system that

includes regular trash removal implement a waste Mangement

Schedule frequent cleaning

intervals,especiallyduring peak hours Ensure restock items to ensure frshness

Pay special attention to high touch areas

Done such as Model House
Track usage to esure you don't run out of
Done essential items.

Use cleaning products that are effective

Done yet safe for both users and surfaces
Done
Done
Done
Done

Done

Keep First aid kits accessible and Well-Stocked Use Special Signage to indicate works
Adone
 Issues and Concerns Planned Result for Next Month
well Maintained Pathways for Planning to keep some more Plants and
customers need . Greenary

Stagging water at all areas

Keeping more presentable all premises

Need One more Man power for

Cleaning Planning to Appoinment
 Support required from Management or Others
Requried More Plants and greenary to keep premises more
Beautiful.

Requried More Man power Mangment for Public Area and Model
House

Need to place Sign Boards

Sl No Work Area Roles & Responsibilities

Welcoming Visitors

Welcoming Customers and make them

comfortable

1 Reception/Hospitality
Handedover to the available Sales
Person

Refreshments & Hospitality

Handover to conson department or

person

All Premises Cleaning

Staff Management/Co-ordination

2 Housekeeping
2 Housekeeping

3 Inventory Management Inventory

Security

4 Security/Safety
Safety

Machinery
Furniture

5 Equipment Management
 All the things in Working Condition

7 Overall Maintanence pumbling work

carpenter work

8 Lighting / Power

Meetings Requriments as mer TATA&

9 Meeting Requrints SSC Needs

Transport

10 Transport & Admin Admin

9 Land Scaping Gardening

 Plan How/When

Please mention the following- (as applicable)

Ensuring Drinking Water, Refreshments 1. Checklist
arrange, lunch & snacks,Every Day Fallow up 2. Periodicity
with the Invetories 3. SOP's
4. Coverage

Dusting, Garbage Removal

Toilet Hygenic/Keeping refreshments in Please mention the following- (as applicable)

washrooms 1. Checklist
2. Periodicity
3. SOP's
4. Coverage
 Please mention the following- (as applicable)
1. Checklist
2. Periodicity
3. SOP's
4. Coverage

Housekeeping

Marketing Material

Stationery

Grosary update
Please mention the following- (as applicable)
1. Checklist
2. Periodicity
3. SOP's
Gifts 4. Coverage

Hand-over items

Housekeeping Materials

including site inventory

Uniforms
Attendence
Please mention the following- (as applicable)
Staff Management/Co-ordination 1. Checklist
2. Periodicity
cctv camera need to Arrange 3. SOP's
4. Coverage

Inverters
Coffee Machine
Please mention the following- (as applicable)
ACs 1. Checklist
2. Periodicity
empoloy assests(mobile phone, laptop etc) 3. SOP's
4. Coverage
Fixed Assests - Furniture & others
Fallow up as per Requriments
 Regular Maintanence
Please mention the following- (as applicable)
1. Checklist
Overall Maintanence 2. Periodicity
3. SOP's
4. Coverage
Fallow up if anything requries
Replacement,requriment

All the Areas proper lighting where ever its

requried Please mention the following- (as applicable)
1. Checklist
2. Periodicity
Replacement of lightings 3. SOP's
4. Coverage
Making Habituted every one on/off procedure

Please mention the following- (as applicable)

1. Checklist
2. Periodicity
3. SOP's
4. Coverage

Making Arrangments for Staff or Documents

sent to H.O
Please mention the following- (as applicable)
Maintaining All the Register(Eg:- 1. Checklist
Attendence,inventory,expenditure,Registration 2. Periodicity
gifts, Documents received from H.O 3. SOP's
4. Coverage

Please mention the following- (as applicable)

1. Checklist
2. Periodicity
Taking care of Plants at site monitoring for 3. SOP's
pests and deseases and using basic pest 4. Coverage
Management
Objectives/ Special

Sop"s

SOP"S
 SOP"S

What is the Special/Focus you would like to achieve in each of these responsibilities

SOP"S

SOP"S
SOP"S

SOP"S

SOP"S

SOP"S

SOP"S
 HIVISION DEVELOPERS
KRA Plans

Q1 - Target/Action Planned

April May June

 Q2 - Target/Action Planned Q3 - Target

July August September October

Welcoming Customrs as Welcoming Customrs as
soon as they arrive with soon as they arrive with
asmile and Greetings asmile and Greetings

If Possiable ,address repeat If Possiable ,address

customers by Name and repeat customers by
refrence any previous Name and refrence any
interactions. previous interactions.

Introduce the customer to Introduce the customer

the sales person by to the sales person by
Name(Example: Mr..This Is Name(Example: Mr..This
Nargis she will help with Is Nargis she will help
your Needs) with your Needs)
Providing a refeshments Providing a refeshments

Further Procedure Sales Further Procedure Sales

person will take care person will take care

*All the Wash rooms have

been throughly cleaning by
staff*Every Day Model
House cleaning and weekly Need to keep Sales
Deep cleaning Done, office lock
Explaining Cleaning areas Explaining Cleaning
to Staff areas to Staff

Random Checking of Wash

roomskeeping some good
refreshments in Wah Rooms Deep
washrooms cleaning
 Managing an inventory
Managing an inventory of of marketing materials
marketing materials effectively ensures that
effectively ensures that you have the necessary
you have the necessary resources available for
resources available for your
your campaigns.Maintain campaigns.Maintain
detailed inventory all detailed inventory all
times. times.

Keeping all the Stationary Keeping all the

Availability Stationary Availability

Comprensive list of all

Comprensive list of all grocery items you
grocery items you need,including
need,including pershables,Non-
pershables,Non-Pershables Pershables

Regularly review Regularly review

attendance records to attendance records to
identify patterns of identify patterns of
absenteeism or absenteeism or
lateness,Address any lateness,Address any
issues promptly. issues promptly.
Checking Stock
Checking Stock Availability Availability

Fixed assets invetory

including working
situvation Staff Assests inventories

Regarding CC TV FALLOW Regarding CC TV

UP GOING ON FALLOW UP GOING ON
Scheduling regular
inspections of
plumbing,maintaining
cleliness in all areas.

Ensure efficient water

usage and promptly
address any leaksor
plumbing issues.

Implement energy saving

measures such as
Lighting ,Power
Consumtion.

Arranging Meetings with

Staff as well management

Scheduling Gardening for

according Head office and
Site
Q3 - Target/Action Planned Q4 - Target/Action

November December January

Q4 - Target/Action Planned

February March
S.no
1
2
3
4
5
 Questions
What was your experience of hospitality and meeting co-ordination services by facility manager through the year
Did you find housekeeping services convinient to you and your customerrequirements at all the time through the year
How Did you find safety and security services of project premises for your working convinence
Did you find all lights and AC and other equipments are working properly at all the times through the year
How do you find the upkeep and availability of Front office by facility manager through the year
 Scale Score
on scale of 1-5
Never to all the time
Very good to very bad
Never to always
Excellent to horrible