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Delhi Public School Nacharam Subject:IT (402) Ls:Communication Skills Notes (Part-A)

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11 views2 pages

Delhi Public School Nacharam Subject:IT (402) Ls:Communication Skills Notes (Part-A)

Uploaded by

f20221264
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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DELHI PUBLIC SCHOOL

NACHARAM

Subject:IT (402)

Ls:Communication Skills Notes(Part-A)

1. Explain different communication elements


Ans: The various elements of a communication cycle are:
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgement and response to the message.
2. List the various methods of communication.
● Ans:Face-to-face informal communication
● E-mail
● Notices/Posters
● Business Meetings
● There can be various other methods like social networks, message, phone call
for communication, newsletter, blog, etc.
3. Write the advantages and disadvantages of verbal communication
Ans:Advantages of Verbal Communication It is an easy mode of communication in
which you can exchange ideas by saying what you want and get a quick response.
Verbal communication also enables you to keep changing your interaction as per the
other person’s response.
Disadvantages of Verbal Communication Since verbal communication depends on
written or spoken words, sometimes the meanings can be confusing and difficult to
understand if the right words are not used.
4. Describe different types of verbal communication.
Ans:
● Interpersonal Communication This form of communication takes place
between two individuals and is thus a one-on-one conversation. It can be formal
or informal.
● Written Communication This form of communication involves writing words. It
can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can
be between two or more people.
● Small Group Communication This type of communication takes place when
there are more than two people involved. Each participant can interact and
converse with the rest.
5. Explain the types Non-verbal communication
Ans:
● Facial Expressions:Our expressions can show different feelings, such as
Happiness, Sadness, Anger, Surprise, Fear, etc.
● Posture:Postures show our confidence and feelings.
● Gestures or Body Language:Gestures include body movements that express an
idea or meaning.
● Touch:We communicate a great deal through touch.For example, a firm
handshake to display confidence and pat on the back to encourage someone.
● Space:Space is the physical distance between two people.
● Eye Contact:The way we look at someone can communicate a lot. Eye contact
shows that we are paying attention to the person as opposed to looking away,
which can make the other person feel ignored.
● Paralanguage:How we speak affects our communication and includes the tone,
speed and volume of our voice.
6. Explain the Importance of Feedback
Ans: Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.
● The person providing the feedback knows they have been understood (or received) and
that their feedback provides some value.
● It motivates: Feedback can motivate people to build better work relationships and
continue the good work that is being appreciated.
● It is always there: Every time you speak to a person, we communicate feedback so it is
impossible not to provide one.
● It boosts learning: Feedback is important to remain focussed on goals, plan better and
develop improved products and services.
● It improves performance: Feedback can help to form better decisions to improve and
increase performance

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