Tourism M1 MOOC Module Packet Summer 2022-1
Tourism M1 MOOC Module Packet Summer 2022-1
TOURISM PROFESSIONALS
Table of Contents
MODULE 1: INTRODUCTION TO ENGLISH FOR TOURISM PROFESSIONALS .................................................................. 1
Module 1: Overview ................................................................................................................................................. 2
Module 1: Pre-assessment ....................................................................................................................................... 3
Module 1: Part 1 - Vocabulary and Introduction ..................................................................................................... 4
Part 1: Task 1 - Video "Introduction to English for Tourism Professionals" ............................................................. 5
Part 1: Task 2 - Discussion: Self-Introduction and Goals .......................................................................................... 7
Part 1: Task 3 - "Useful Vocabulary for the Tourism Profession" ............................................................................. 9
Part 1: Task 4 - Check for Understanding Quiz 1.1 ................................................................................................. 14
Module 1: Part 2 - Listening and Speaking ............................................................................................................. 15
Part 2: Task 1 - Video "Dialogue: Tour Guide Tom Introduces Himself" ................................................................ 16
Part 2: Task 2 - Video "Language Lesson: Dialogue 1 Review” ............................................................................... 18
Part 2: Task 3 – OPTIONAL Video "You Try It: Speaking Practice with Dialogue 1"................................................ 20
Part 2: Task 4 - Read "Modals" ............................................................................................................................... 22
Part 2: Task 5 - Check for Understanding Quiz 1.2 ................................................................................................. 24
Module 1: Part 3 - Reading and Writing................................................................................................................. 25
Part 3: Task 1 - Read "Reading in English".............................................................................................................. 26
Part 3: Task 2 - Read "Anita Plans a Trip" ............................................................................................................... 28
Part 3: Task 3 - Check for Understanding Quiz 1.3 ................................................................................................. 30
Part 3: Task 4 – Optional discussion: describing my region ................................................................................... 31
Module 1: Wrap-up ................................................................................................................................................ 33
© 2020 by Ohio University. English for Tourism Professionals Module 1 Downloadable Packet for
the Online Professional English Network (OPEN), sponsored by the U.S. Department of State with
funding provided by the U.S. government and administered by FHI 360. This work is licensed under
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the Creative Commons Attribution 4.0 License, except where noted. To view a copy of this license,
visit http://creativecommons.org/licenses/by/4.0/
MODULE 1: OVERVIEW
Welcome to Module One! This page lists the learning objectives for Module One. It also lists the topics for Module
One.
What is a "tourism professional"? A tourism professional works in the travel industry. They can work as a tour
guide, travel agent, or in a hotel.
Do you like to travel? Here is a picture from America in the mountains. I like this picture. I like to travel.
"Untitled" via Unsplash by Dino Reichmuth is licensed under the Unsplash license.
Before you move on to Part One of this module, please complete the Pre-assessment.
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MODULE 1: PRE-ASSESSMENT
Before you begin Module 1, take this pre-assessment. It is designed to assess your prior knowledge of the tourism
profession and this module's grammar point, modals. This assessment will not be scored and will not count toward
your final grade. The purpose is to help us understand your background knowledge of the tourism profession and
modals. Eventually, you will learn the correct answers to the questions in this module. You may only take this quiz
once.
Note: The Pre-assessment can only be completed in Canvas. Please log in and answer the questions there.
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MODULE 1: PART 1 - VOCABULARY AND INTRODUCTION
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In Part One, you will do five things. It will take you 1 hour.
1: Watch the video “Introduction to English for Tourism Professionals” (10 minutes)
2: Post two or more messages in the OPTIONAL Discussion: Self-Introduction & Goals
3: Watch the video “Useful Vocabulary for the Tourism Profession” (10 minutes)
4: Take the Check for Understanding Quiz 1.1 (30 minutes)
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PART 1: TASK 1 - VIDEO "INTRODUCTION TO ENGLISH FOR
TOURISM PROFESSIONALS"
What do you know about working in tourism? Why do you want to learn English? How will learning English help
you as a tourism professional?
This video introduces English for Tourism Professionals. You can also read the words of the video below. Please
take notes. You will need this information later.
3. How will learning English help you with your career as a tourism professional?
"Untitled" via Unsplash by Rock Staar is licensed under the Unsplash license.
What is a tourism professional? A tourism professional works in the travel industry. They give information to
tourists. They help tourists at hotels. They help tourists find transportation and move from one place to another.
They offer services to tourists.
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4. You should advertise to tourists around the world.
Tourists want to know about your service. You should write brochures or websites. Writing about your
service can help people find you.
"Untitled" via Unsplash by Charlotte Karlsen is licensed under the Unsplash license.
Learning English will help you with your career as a tourism professional. Learning English can help you work with
international tourists from all over the world. You will feel much more confident as a tourism professional if you
speak English. Knowing English will provide you with many opportunities as a tourism professional.
Your English doesn’t have to be perfect! You should know how to read, write, speak, and understand in English for
your work and for your tourists. As long as you feel comfortable working in English as a tourism professional,
you’re doing a great job.
This course is developed to help you speak more English. Think about what you hope to get out of this course. One
good way to think about it is setting goals.
Here is an example of an English language goal. “I want to be able to use English to explain tourist activities.” Here
is another example. “I want to be able to write an email in English.” You will write goals for this course. What do
you hope to get out of this course? What will make you feel more confident working in English? What do you want
to make better when you use English?
Ok, we talked about three things. We talked about what a tourism professional is. We talked about five things a
tourism professional should know and do. We also talked about what you hope to get out of this course.
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PART 1: TASK 2 - DISCUSSION: SELF-INTRODUCTION AND
GOALS
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Instructions
1. Review Video
• What is your area like? Is it a big city or is it an area with mountains or lakes?
Part C: State your goals for our English for Tourism Professionals course.
Do this in your third paragraph:
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See the example for a model:
Hello,
My name is Batu and I live in Ulaanbaatar, Mongolia. I go to school at the National University of Mongolia. I
study tourism there. I like to watch movies and play basketball. I like to go hike outside too.
In Mongolia, we have adventure tourism, culture tourism, and ecotourism. Tourists here like to ride horses and
see our festivals. I live in a big city. Most tourists like to be outside. I like my area because it is beautiful. I love
the outdoors and the animals like horses and eagles.
I am excited for this course because I want to make new friends. Also, I want to have better English. I want to
use English to lead tours on horses. I also want to use English to make a brochure for my company.
Batu
3. Post your introduction and goals to the discussion by hitting the "Reply" button below.
Hello Batu,
I am happy to meet you! My name is Sung-Ji. I live in Seoul. I also like to be outdoors, and I like to watch movies.
We have lots of international tourists that come here every year. That’s why I want to speak English very well.
We have many historical buildings in South Korea. I want to explain my history to tourists from all over the
world!
Nice to meet you!
Sung-Ji
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PART 1: TASK 3 - "USEFUL VOCABULARY FOR THE TOURISM
PROFESSION"
For this task, you will learn and practice new vocabulary. You will use these words in this module. You will hear
your instructor speak the word. Write down the words you don't know and study them. We will use these words
often in Module One. You may want to record yourself or practice with a friend. Please practice many times!
“Untitled” via Unsplash by Element5 Digital is licensed under the Unsplash license.
“Untitled” via Pexels by Andrea Picquadio is licensed under the Pexels license.
“Untitled” via Unsplash by Creators Collective is licensed under the Unsplash license.
Sample sentence: The desk clerk in our hotel helped me find the restaurant.
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tourist information office (n)
Tourist information offices are places where you can find tourist information. Tourist information is the
information you prepare for tourists.
“Untitled” via Unsplash by Philip Strong is licensed under the Unsplash license.
Sample sentence: You can get a map at our tourist information office.
“Untitled” via Unsplash by Markus Gjengaar is licensed under the Unsplash license.
Sample sentence: New York has a lot of tourist attractions, like the Statue of Liberty.
sightseeing (n)
Sightseeing is an activity of visiting famous or interesting places in an area.
“Untitled” via Pexels by Andrea Piacquadio is licensed under the Pexels license.
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brochure (n)
Brochures are small, thin books with pictures and information about a place.
“Untitled” via Unsplash by Creators Collective is licensed under the Unsplash license.
Sample sentence: This brochure has all the information about outdoor activities in this city.
“Untitled” via Pexels by Alexander Dummer is licensed under the Pexels license.
Sample sentence: My favorite outdoor activity is horseback riding because I love to look at nature and not have to
walk.
ecotourism (n)
Ecotourism is a type of vacation where tourists visit natural areas and also try to protect the areas. An example is
traveling to the Gobi Desert in Mongolia and watching desert animals, but not bothering the animals or leaving
garbage around.
“Untitled” via Unsplash by Jaime Spaniol is licensed under the Unsplash license.
Sample sentence: I love ecotourism because I can see many beautiful outdoor places and I can also take care of
nature.
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adventure tourism (n)
Adventure tourism includes exciting or dangerous activities such as rock climbing.
Sample sentence: I like adventure tourism because I love exciting outdoor activities.
“Untitled” via Unsplash by Clam Onojeghuo is licensed under the Unsplash license.
Sample sentence: New York City is famous for arts and culture tourism.
budget (n)
A budget is the amount of money available for a specific activity. You can have a budget of $1000 for your next
trip.
“Untitled” via Pexels by Karolina Grabowska is licensed under the Pexels license.
Sample sentence: I have a budget of $500 for outdoor activities and food.
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blog (n)
A blog is a website where someone writes about personal stories, activities, and experiences.
“Untitled” via Unsplash by Glenn Carstens-Peters is licensed under the Unsplash license.
informative (adj)
When something is informative, it provides you with useful information. For example, a travel website can be
informative for your trip to Europe.
“Untitled” via Pexels by Tim Douglas is licensed under the Pexels license.
“Untitled” via Pexels byJoslyn Pickens is licensed under the Pexels license.
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PART 1: TASK 4 - CHECK FOR UNDERSTANDING QUIZ 1.1
This quiz is worth 10 points. You can take the quiz as many times as you want. Please take the quiz many times to
get a high score. You need to get at least seven points to pass the quiz! The listening questions are optional. The
questions are about the vocabulary and listening from Part One.
Note: The Check for Understanding Quiz can only be completed in Canvas. Please log in and answer the questions
there.
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MODULE 1: PART 2 - LISTENING AND SPEAKING
Welcome to Part Two of Module One!
In Part Two, you will complete the following tasks. First, you will hear a dialogue. A "dialogue" means a
conversation. Next, you will practice your new vocabulary and practice listening. Then, you will learn what modals
are and how and why we use them. You will also take a quiz.
Here are pictures of the people and places in the dialogue. Where do you think Tour Guide Tom and Ms. Shah
work?
Name: Tour Guide Tom Name: Ms. Fina Shah Hocking Hills, Ohio
"Tour Guide Tom" by H. Keira Park is "Manager Shah” by H. Keira Park is licensed "Untitled" via Unsplash by Tim Swinehart is
licensed under CC0. CC0. licensed under the Unsplash license.
In Part Two, you will learn about where Tour Guide Tom and Ms. Fina Shah work. You will also learn about what
tourism professionals do.
In Part Two, you will do these five things. It will take you 1-2 hours.
1: Watch the video Dialogue: Tour Guide Tom Introduces Himself (20 minutes)
2: Watch the video Language Lesson: Dialogue 1 Review (20 minutes)
3: Watch the video You Try It: Speaking Practice with Dialogue 1 (20 minutes)
4: Read a grammar page about Modals (30 minutes)
5: Take the Check for Understanding Quiz 1.2 (30 minutes)
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PART 2: TASK 1 - VIDEO "DIALOGUE: TOUR GUIDE TOM
INTRODUCES HIMSELF"
This video will give you an introduction to Tom, who is a tour guide. Remember that a "dialogue" means a
conversation. You will watch a dialogue between Tour Guide Tom and Ms. Shah. They live in Ohio in America.
Here is a map of the United States of America. Ohio is in the Great Lakes region of the United States. Ohio has
many beautiful places.
This work is a derivative of Untitled via Pixabay by Clicker-Free-Vector-Images under the Pixabay license. This derivative is licensed under CC BY
4.0 by H. Keira Park for the use in the English for Tourism Professionals course, sponsored by the U.S. Department of State.
Now please watch the video. Listen for new words introduced in Part One. Also listen for what Tour Guide Tom will
do as a tourism professional.
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"Dialogue: Tour Guide Tom Introduces Himself"
Tom: Hello.
Tom: My name is Tour Guide Tom. I’m looking for Ms. Shah.
Ms. Shah: Are you our new tour guide for the Ohio area?
Ms. Shah: It is nice to meet you. I was on vacation. I got back yesterday.
Ms. Shah: I went to the area around Hocking Hills in Ohio. I was there for a week. My friend said I should go
sightseeing in that area.
Ms. Shah: It was. You should go. It’s a beautiful area with beautiful hills and so much to do. Here's a picture.
Ms. Shah: They do adventure tourism. The area has rock climbing. It also has arts and culture tourism with lots of
nice paintings.
Tom: That sounds fun! Maybe I can go with my family some time. I love outdoor activities!
Ms. Shah: Great. You should really go! Now, let’s talk about your job here. What do you know about what you will
do as a tour guide?
Tom: Okay, as a tour guide, I will prepare tourist information and create brochures. I will also create tour plans for
tourist attractions.
Ms. Shah: Good, those are the major tasks for a tour guide. Also, you are going to work with businesses and tourist
information offices. You will also help Theresa with her work too. Theresa is in our office. She is another tour
guide.
Tom: That sounds good. I can help her. Is Theresa here today?
Ms. Shah: Theresa is not in the office today. She can meet you tomorrow. We will have a meeting about our new
tour plan tomorrow.
Ms. Shah: Here is the brochure for the new tour plan. Look over this brochure.
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PART 2: TASK 2 - VIDEO "LANGUAGE LESSON: DIALOGUE 1
REVIEW”
I hope you liked the dialogue between Tour Guide Tom and Ms. Shah.
This video will explain the dialogue. It will explain the tasks for tourism professionals. A "task" is something you do.
This video will also explain some grammar, called "modals." Please watch this video more than one time.
Today, we are talking about the dialogue titled “Tour Guide Tom Introduces Himself.”
Review of dialogue
In the beginning of the dialogue, Tom introduces himself to Ms. Shah. At first, they just say hello and get to know
each other. They talk about Ms. Shah's recent vacation. Then, Ms. Shah tells Tom about the tasks of his new
tourism job. She explains the things that he will do as a tour guide. At the end of the dialogue, Ms. Shah tells Tom
about a meeting they will have. She also gives him a brochure to look at before the meeting.
These are the common tasks for a tour guide. Maybe you will also do some of these tasks.
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“My friend said I should go sightseeing in that area.” This speaker is making a suggestion or giving advice. She
thinks I will enjoy sightseeing in that area. It’s like, “You should try our tea here. It is very good!” That is making a
suggestion.
Ok, great job learning about the dialogue “Tour Guide Tom Introduces Himself.” Keep practicing the grammar and
vocabulary! Talk to you next time.
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PART 2: TASK 3 – OPTIONAL VIDEO "YOU TRY IT: SPEAKING
PRACTICE WITH DIALOGUE 1"
Now, you will practice speaking. You will practice what you learned in this module. You will practice vocabulary,
modals, and speaking. You will speak the parts of Tour Guide Tom and Ms. Shah. These videos will help you with
your goal to speak better English.
Every week, I will help you practice what you learned in the dialogue. Here’s how it will work. With the same
dialogue in this module, you will play the same characters. There will be two times to practice. First, you will play
Ms. Shah and the words you should say will be on the screen. Ms. Shah’s part will have no sound, so you will
practice reading her part. Second, you will play Tour Guide Tom. Here, the words you say will be on the screen
again, but you won’t hear Tom’s voice.
Let’s practice with the beginning part of the dialogue. Tom says “Hello” and Ms. Shah says “Hi.” Then Tom says
“My name is Tour Guide Tom. I’m looking for Ms. Shah.” And you play Ms. Shah by saying, “I’m Ms. Shah. Please sit
down.” You will do this for the whole dialogue.
Before you start this practice session, it is a good idea to review the script from the video “Dialogue: Tour Guide
Tom Introduces Himself.” You can print it or look at it on your screen. Find words that you have a hard time saying
or that you want to practice more.
Tom: Hello.
Ms. Shah: Hi!
Tom: My name is Tour Guide Tom. I’m looking for Ms. Shah.
Ms. Shah: I’m Ms. Shah. Please sit down.
Tom: Thank you.
Ms. Shah: You are our new tour guide for the Ohio area?
Tom: Yes, that’s right, Ms. Shah.
Ms. Shah: It is nice to meet you. I was on vacation. I got back yesterday.
Tom: Where did you go?
Ms. Shah: I went to the area around Hocking Hills in Ohio. I was there for a week. My friend said I should go
sightseeing in that area.
Tom: That sounds nice.
Ms. Shah: It was. You should go. It’s a beautiful area with beautiful hills and so much to do. Here's a picture.
Tom: It sounds nice! What do they do there?
Ms. Shah: They do adventure tourism. The area has rock climbing. It also has arts and culture tourism with lots of
nice paintings.
Tom: That sounds fun! Maybe I can go with my family some time. I love outdoor activities!
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Ms. Shah: Great. You should really go! Now, let’s talk about your job here. What do you know about what you will
do as a tour guide?
Tom: Okay, as a tour guide, I will prepare tourist information and create brochures. I will also create tour plans for
tourist attractions.
Ms. Shah: Good, those are the major tasks for a tour guide. Also, you are going to work with businesses and tourist
information offices. You will also help Theresa with her work too. Theresa is in our office. She is another tour
guide.
Tom: That sounds good. I can help her. Is Theresa here today?
Ms. Shah: Theresa is not in the office today. She can meet you tomorrow. We will have a meeting about our new
tour plan tomorrow.
Tom: Is there anything I should look at before the meeting?
Ms. Shah: Here is the brochure for the new tour plan. Look over this brochure.
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PART 2: TASK 4 - READ "MODALS"
Read this page to learn more about modals. Do you remember the word "modals" from the Language Lesson
video?
You will learn how to use a modal with a main verb. You will also learn the meaning of different modals.
We use modals to show if we are able to do something. We also use modals to give advice. A modal is always used
with a main verb. Modals never change their form and always look the same.
In the examples above, two modal verbs, “can” and “should,” are used.
Here are more useful examples from the Language Lesson video:
Structure of Modals
You can make the negative forms of “can” by adding “not” after “can.” There are two negative forms for “can.”
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You can make a question by moving “can” before the subject.
You can make the negative forms of “should” by adding “not” after “should.” There are two negative forms for
“should”:
Summary
In English, modals are a type of helping verb. They do not need the help of other verbs to make negatives or
questions. You can use modals when you explain tourist activities or types of tourism.
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PART 2: TASK 5 - CHECK FOR UNDERSTANDING QUIZ 1.2
This quiz is worth 10 points. You can take the quiz as many times as you want. Please take the quiz many times to
get a high score. You need to get at least seven points to pass the quiz! The listening questions are optional. The
questions are about the dialogue and grammar from Part Two.
Note: The Check for Understanding Quiz can only be completed in Canvas. Please log in and answer the questions
there.
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MODULE 1: PART 3 - READING AND WRITING
In Part Three of Module One you will learn about ways to read better. You will also read a story about how tourists
learn about tourist attractions. You will take a quiz too! So, study! Finally, you will write about how tourists learn
about your region, or area.
"Untitled" via Unsplash by Joel Muniz is licensed under the Unsplash license.
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PART 3: TASK 1 - READ "READING IN ENGLISH"
Tourism professionals often need to read in English. They read emails, brochures, and websites. These types of
readings are called "texts." A text is anything you can read.
Read the text out loud to yourself or to someone else. Reading "out loud" means you speak the words. You can
record yourself reading out loud on your phone. You can listen to the recording you made.
"Untitled" via Pexels by Andrea Piacquadio is licensed under the Pexels license.
Find a friend who speaks English. Read to your friend. Your friend can listen. Then, your friend can read to you. It is
nice to have friends to help you read!
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"Untitled" via Pexels by Victoria Borodinova is licensed under the Pexels license.
First, you can read a text by yourself many times. Read it silently and out loud. Think about the text. Do you
understand it? Do you like the story? Do you know some words?
Second, you can use your phone to record yourself reading the same text. You can listen to your recording. Think
about yourself reading. Should you practice again?
Third, you can read the same text to a friend. Ask your friend if they understand what you are saying.
Fourth, you can read the text again by yourself. Read it silently, not speaking the words. Then read it out loud. Are
you getting faster at reading this text? Do you understand it better?
I hope you can try these things to read better. Remember, the important thing is to practice! Next, you will read a
story. You can practice these things when you read this story.
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PART 3: TASK 2 - READ "ANITA PLANS A TRIP"
For this reading task, you will read a post from Anita’s blog.
"Untitled" via Pexels by Ekaterina Bolovtsova is licensed under the Pexels license.
Anita has a blog online. She loves traveling and posting about her trips. She has traveled to 12 countries already. In
this blog post, she wants to share the four things that she does to plan a trip to Athens, Ohio. Can you find the four
things that Anita does to plan a trip? Then, read the blog post again and practice your reading skills.
"Untitled" via Unsplash by Annie Spratt is licensed under the Unsplash license.
Hi, everyone, welcome again to my blog, anitatraveller.com! I am very excited today. I am going to visit the US!
I want to tell you about my trip. I will visit my friend, Sarah, and she lives in Athens, Ohio. She told me great
things about Athens, and I can’t wait to meet her there! So, do you want to know how I plan my trips?
1. Make a budget.
First, I make a budget. My budget is the money that I can spend on my trip. For this trip to Ohio, I can spend
$1000 on outdoor activities and food. I can set aside another $1000 for plane tickets. Making a budget is very
important when you plan a trip.
2. Talk to friends.
Next, I talk to my friends who have been the U.S. Keith is one of my friends and he visited his uncle in Ohio last
year. I can get some information about Ohio from him. I should also talk to Wei. Wei is from China and she
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went to Ohio University in Ohio. She knows Athens very well. Wei also had some brochures for adventure tours
such as rock climbing and horseback riding. My friends always have great information!
The next thing I do is find information online and read. I read about where I will go. I start by looking at travel
websites. I love travel websites! I like websites that have pictures of what I can do. For my trip to Ohio, I found
great tips about the area from www.hockinghills.com. The website has many pictures and shows various tourist
attractions in Ohio. It also has a lot of information about restaurants. I can download maps of the area too.
Anther website I found is athensohio.com. This website has information about hotels, restaurants, and events
in Athens.
The fourth thing I do is read online travel blogs or reviews. Just like my blog, there are a lot of travel blogs. I
found a tour guide and she has a blog about Athens. I read posts on her blog and it was very informative! I
found some tips about local restaurants. I should contact her for my trip to Athens.
I also like to read travel reviews. They tell me what other tourists like or don’t like. I can learn if a region is fun
or if a tour guide is nice. Also, online travel reviews have new information. I can learn a lot from online travel
reviews. After my trip, I am going to write a tour review too.
Thank you for reading my post about my travel plan to Athens, Ohio! When you travel, how do you like to plan
your trip and find tourist information?
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PART 3: TASK 3 - CHECK FOR UNDERSTANDING QUIZ 1.3
This quiz is worth 10 points. You can take the quiz as many times as you want. Please take the quiz many times to
get a high score. You need to get at least seven points to pass the quiz! The questions are about the readings
"Reading in English" and "Anita Plans a Trip" from Part Three.
Note: The Check for Understanding Quiz can only be completed in Canvas. Please log in and answer the questions
there.
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PART 3: TASK 4 – OPTIONAL DISCUSSION: DESCRIBING MY
REGION
Your classmates are excited to learn about your region. "Region" means where you live. Everyone wants to learn
about tourism in your region.
"Untitled" via Unsplash by Clay Banks is licensed under the Unsplash license.
Instructions
1. Review “Reading in English” and the story “How to Plan a Trip” You can also review the words from Useful
Vocabulary for the Tourism Profession.
2. Write about how tourists get information about your region (50-100 words).
You can include pictures of guidebooks or brochures. You can also include screenshots to websites about your
region.
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This work is a derivative of "Untitled" via Global Voices by Filip Noubel is licensed under CC by 3.0. The derivative is licensed under CC BY 4.0
by H. Keira Park for the use in the English for Tourism Professionals course, sponsored by the U.S. Department of State.
Bolormaa
Self-Assessment Rubric
Respond to at least one other post. I commented on at least one I did not reply to anyone else
Keep your response to between 50 and 75 other person's post. My and/or my reply is less than 50 or
words. response is between 50 and more than 75 words.
75 words.
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MODULE 1: WRAP-UP
This is the end of Module One! Congratulations! You worked hard!
In Module Two we will learn about ways to talk about your culture and region.
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