BC week-1 notes
BC week-1 notes
Definition of Communication
Communication is derived from the Latin term "communicare", which means to share or make
common. It is a dynamic process that involves understanding and sharing meaning among
individuals. Various factors, including time, context, and the individuals involved influence this
process. Understanding refers to how we perceive and interpret messages while sharing implies
collaborative actions that stem from communication.
Importance of Communication
Communication Process
Essential Components:
Models of Communication
Types of Communication
1. External Communication
● Can be categorized as inward (internal messages) or outward (messages
directed outside).
● Forms include formal (structured) or informal (casual), oral (spoken) or written
(documents), manual (physical) or mechanical (digital).
2. Internal Communication
● Includes downward communication (from management), upward communication
(from employees), and horizontal communication (peer-to-peer).
● Can be formal (emails, reports) or informal (casual conversations).
● Involves oral (spoken), written (documents), and non-verbal cues (body
language), as well as manual or mechanical methods.
Barriers to Communication
1. Differing Emotional States: Emotions can significantly affect how messages are
received and interpreted.
2. Differing Backgrounds: Cultural differences may lead to misunderstandings in
communication styles.
3. Information Overload: Excessive information can overwhelm recipients and hinder
effective understanding.
4. Message Complexity: Complicated messages can confuse receivers if not
communicated clearly.
5. Inadequate Communication Structure: Poorly defined channels can disrupt the flow of
information within an organization.
6. Lack of Trust: Distrust among team members can impede open communication.
7. Closed Communication Climate: A non-supportive environment discourages sharing
ideas openly.