Final test review

Test format

Duration: 90 minutes

Part 1: Vocabulary and Grammar (4 points)

Part 2: Reading comprehension (3 points)

Part 3: Writing (3 points)

Part 1: Vocabulary and Grammar (4 pts.)

• 25 multiple choice questions (0.16 pts /each)

• Check your knowledge & vocabulary related to

office work.

• Check your grammar

Ex: The sales manager plans to announce the details of the

new commission structure as soon as they _______.
A. finalize

○ B. are finalized
C. are finalizing
D. will finalize
Part 2: Reading comprehension (3 pts.)

• 2 reading passages

• 10 multiple choice questions (0.3 pts./each)

Part 3: Writing (3 points)

• Choose one of the two topics given

• Write a(n) letter/email within 100 – 120 words

• Assessment:
- Content: 1.0 point
- Language use (accuracy): 1.0 point

- Format and style: 0.5 points

- Coherence & cohesion: 0.5 points
 Part 1 - Practice:
Knowledge, Vocabulary, Grammar
1. ________ three times a day, these tablets can help your
allergy.

○
A. Taking
B. Taken
C. Being take
D. Being taken

2. I don‟t know what flight my boss is coming back on

because he‟s got a(n) ______ ticket.
A. first class
B. economy

○
C. return
D. open
3. After the air-conditioner broke down, the high temperature
on the third floor was almost _______ for employees.
A. imperative
B. resistant

○C. unbearable
D. awkward

4. At the event, the CEO gave a brief speech to audience,

_______ them to ask questions.
A. welcome
B. welcomes
C. welcomed

○ D. welcoming
5. Even though Ms Taylor ______ the data completely, she
was certain that the price change was the right decision.
A. is not analyzing

○ B. had not analyzed

C. is not analyzed
D. has not analyzed

6. Check e-mail _______ throughout the day to make sure

important client communications are not overlooked.
A. completely

○B. periodically
C. properly
D. simultaneously
7. Our company must take _______action to stop falling sales.
A. intensive
B. anonymous
C. unscrupulous

○D. prompt

8. It is a common practice for employees to give at least two

weeks‟ ______ when leaving a job for any reason.

○A. notice
B. announcement
C. permission
D. confirmation
9. Profits at Pepsi Beverage Co. rose about 4 percent last year,
according to new figures ______ by the company.

○A. released
B. releasing
C. to release
D. have released
10. Muji customers receive store _______ instead of a cash
refund upon returning an item.
A. exchange

○B. credit
C. discount
D. voucher
11. Timex Garment‟s revenue is highly _______ on seasonal
sales.
A. earned
B. made
C. accessible

○D. dependent
12. Investors‟ initial fears were calmed by the _______ sales
report issued this week.

○A. reassuring
B. attentive
C. critical
D. detailed
13. Be sure to _______ the wireless Internet option on your
company mobile phone to avoid additional data fees.
A. identify
B. pick

○ C. enable
D. arrange

14. You “CC” someone in an email only if you want to:

○A. keep them informed of the situation outlined in the email

B. ask them to do something about the issue
C. have them work as the witness if a problem occurs
D. get them involved in the issue being discussed
15. _________ the meeting, the new supervisor went to the
airport for a business trip.

A. Finished
B. Finishing

○C. Having finished

D. Being finished

16. “When do you want this report by?”

“I‟d like ________ finished by 4 o‟clock?”

○ A. to have the work

B. the work to have
C. to have the work been
D. Having the work
17. What is the last thing you should do before hitting „send‟ on
your email?

○ A. proofread the mail

B. ask a colleague to help check it
C. sign the email
D. provide your contact information
18. Greenwide Water Treatment hires engineers who have
________ mathematics skills.
A. unique

○ B. advanced
C. flexible
D. useful
19. The Sheraton Hotel has almost always been fully booked
since it ______ last year.

○A. was renovated

B. was fixed
C. was equipped
D. was repaired

20. Departments should not spend an ______ amount of their

budgets on office supplies.
A. extra
B. unusual

○C. excessive
D. unclear
21. The spreadsheet ________ the data on retail sales during
the third quarter is attached.
A. contains
B. contained
C. which contain

○D. containing
22. The need for highly trained electricians in the construction
_______ has grown rapidly in recent years.
A. workshops
B. companies
C. employment

○ D. industry
23. Tacoma furniture has grown in popularity thanks to price
decreases _______ advancement in the production process.
A. provide by
B. leading from
C. is offered

○D. caused by
24. You write to Anta company to confirm the meeting scheduled
on June 7 with them. Which of the following is the best
subject line?
A. Meeting confirmation.

○B. Confirmation for meeting on June 7.

C. Confirmation for meeting at Anta company.
D. Confirmation for meeting on June 7 at Anta company.
25. What are the first three things you should do when handling
a verbal complaint?
A. Apologize, listen, seek best solutions
B. Listen, thank them for bringing it to your attention and
apologize

○ C. Listen, apologize, action.

D. Apologize, seek best solutions, follow up
Part 2 - Practice: Reading comprehension
Dear Ms Willis,
Thank you for selecting the paperless billing (26)__________ for your
Sheraton Hotel account.
Beginning on Dec 27, you will receive your monthly statement
electronically. To ensure receipt of your bill, please add our e-mail
address to your list of contacts. At any time you may (27)__________
to traditional paper billing by selecting it in your account settings.
Your bill will still be due on the first of each month.
Sincerely,
Sheraton Hotel

26. A. value
B. Degree ○
27. A. return
B. take

○
C. Project C. be back
D. Option D. obtain
 TCB VENUES HARDWICK HOUSE

One of our most famous venues, Hardwick House, is only 30 minutes

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Station. The venue is a perfect place for your seminar, business training,
or professional meeting. While other companies charge an extra fee for
Internet access, we offer Wi-fi free of charge throughout the building.
All rooms are comfortably furnished and have ____ ample work space.
Guests can also use the venue‟s extensive ____________________
spa, gym, and swimming pool
___________________
facilities, available at a small____________
additional charge.

○
28. What can the guests use for an extra fee?
A. printing B. room service C. internet access D. fitness facilities

29. The word “ample” in line 6 has the closest meaning to _______
A. secure
○
B. large C. comfortable D. convenience
Part 3: Writing
Choose one of the two topics and do as directed.

Topic 1:
You receive a guest‟s complaint about the quality of the
_________________________
_______
breakfast served at your hotel. Write an email within 100 -
120 words to respond to this email, in which you should:
• thank
____ him/her for the feedback.
• show ______
empathy to his/her negative experience.
• suggest ________
resolution to the problem.
 Dear Mr. Smith,

Thank Thank you for taking time to share your feedback with us.

Empathy I‟m disappointed to hear about your experience with our breakfast
buffet. I absolutely agree with you that poor quality is unacceptable.
Apology We strive for 100% satisfaction with each and every guest and we
are sorry we fell short of this goal during your stay.

Resolution We will share your feedback with Chef and ensure all appropriate
actions are taken to prevent similar situations from happening in
the future. We look forward to having the opportunity to better
your experience with us in the near future.

Best regards,
Andrew Steward
F & B Manager
Topic 2:
Your company employs a maintenance company to look after
the computer system. However, their service has been
unsatisfactory and your boss has asked you to write to the
maintenance company to express your dissatisfaction.
The letter is within 100 – 120 words, including the following:
• explaining why
___ you are not
_________
satisfied.
• saying what
____________
you expect the maintenance company to do.
• informing them ___________________________
what will happen if nothing changes.