3FLEX™

SURFACE CHARACTERIZATION ANALYZER

ERROR MESSAGES
June 2016
(Ver 4.x)
 Error Messages for the 3500 3Flex

ERROR MESSAGES FOR THE 3500 3FLEX

If the Action response indicates to contact a Micromeritics service representative, record the error
message, then make backup copies of any files involved in the operation.

2420 Invalid defaults. Program will terminate.

Cause: The application .ini file is missing or invalid.
Action: Re-install the application from the installation media.

2421 Invalid file subsystem. Program will terminate.

Cause: The application could not read the default method files.
Action: Delete the default method files and restart the application

2430 Error accessing file [n], error code = [n].

Cause A: Media may be damaged.
Action A: Clean the media drive. If this does not eliminate the problem, attempt operation using
a backup copy of the file.
Cause B: Hard disk may be damaged.
Action B: Contact your Micromeritics service representative.
Cause C: A software error occurred when the file was accessed.
Action C: Contact your Micromeritics service representative.
Cause D: The file name specified contains one or more invalid characters.
Action D: Enter a valid file name. Do not use characters such as * or ?. Refer to the operating
system manual.

2431 Error writing file [n], error code = [n].

Cause A: User logged onto a computer that does not have Write permissions.
Action A: Contact your IT department to change user permissions.
Cause B: Insufficient hard disk to perform the operation.
Action B: Copy files not used regularly to the hard disk external media. Delete them from the
hard disk, and then try the operation again.

2432 Invalid response from MMI ‘FILE_READ’ request.

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Cause: An internal processing and/or hardware error has occurred.

Action: Contact a Micromeritics service representative if this error message continues.

New entries have been found in this directory. Refresh the directory inform-
2433
ation?
Cause: Several analyzer files (sample information, analysis conditions, adsorptive properties,
or report options) have been added to this directory by some function other than the
analyzer program.
Action: Click Yes to update the directory information with data from each new file. This oper-
ation may take a minute. Click No to locate the file manually. This option may be feas-
ible if a large number of files have been copied into the directory and the file name is
known.

2434 File [n] — Subset [n] wrote wrong [n] of data, expected [n] bytes.
Cause: An internal processing and/or hardware error has occurred.
Action: Contact your Micromeritics service representative.

2436 Path specification [n] is invalid.

Cause: An invalid path name and/or extension was entered.
Action: Type a valid path name (including the proper extension), then press Enter.

2437 File name [n] does not exist.

2437 Overlay file [n] does not exist.
Cause: The overlay file selected in the report option does not exist.
Action: Enter an existing file specification, or select a file name from the list box.

2438 Cannot open scheduling diagnostic data save file: [n].

Cause: The file necessary for Unit [n] > Diagnostics > Schedule Diagnostic Test
(...\Hardware\scheddiagtests.dat) could not be read. It is likely corrupted.
Action: Exit the application. Delete or rename the file mentioned in the error message and
restart the software. A new file will be created. Also ensure that the hardware dir-
ectory is not write-protected.

2439 Could not register file.

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 Error Messages for the 3500 3Flex

2440 Subset not found.

2441 Seek within file failed.
2442 Bad header in subset file.
2443 Subset owner denied access
2444 Not a valid file format.
2445 Subset wrote the wrong amount of data.
2446 Error reading data.
2447 Error writing data.
Cause: An unexpected error occurred when trying to access a data file.
Action: Contact your Micromeritics service representative.

The library directory [n] does not exist. Please re-install to make use of Windows
2448
libraries for file management.
The library directory [n] cannot be used. Please re-install to make use of Win-
2448
dows libraries for file management.
Cause: The .INI file contains the directory specified in the error message, however, the
directory has been moved or deleted.
Action: The installation directory will be substituted. The next time a file is opened, use the dir-
ectories list to move to the correct directory.

2448 File directory [n] is invalid. Resetting to the installation directory.

2448 Default sample file directory [n] is invalid. Resetting to the installation directory.
Default convert sample file directory [n] is invalid. Resetting to the installation
2448
directory.
Default parameter file directory [n] is invalid. Resetting to the installation dir-
2448
ectory.
Default Adsorptive Properties directory [n] is invalid. Resetting to the install-
2448
ation directory.
Default report options directory [n] is invalid. Resetting to the installation dir-
2448
ectory.
Basic-Mode default parameter file directory [n] is invalid. Resetting to the install-
2448
ation directory.
The reference file directory [n] cannot be used. Resetting to the installation dir-
2448
ectory.

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 Error Messages for the 3500 3Flex

The export data file directory [n] cannot be used. Resetting to the installation dir-
2448
ectory.
The z-table file directory [n] cannot be used. Resetting to the installation dir-
2448
ectory.
Problem diagnostic directory [n] is invalid. Resetting to the installation dir-
2448
ectory.
2448 User python script directory [n] is invalid. Resetting to the installation directory.
Default script test file directory [n] is invalid. Resetting to the installation dir-
2448
ectory.
Default mass spectrometer file directory [n] is invalid. Resetting to the install-
2448
ation directory.
Cause: A working directory specified in the .INI file is invalid, has been moved, or has been
deleted.
Action: The installation directory will be substituted. The next time a file is opened, use the dir-
ectories list to move to the correct directory.

2449 This field does not contain a valid file specification.

Cause: An invalid file name was entered.
Action: See the description of file naming conventions in a Windows manual, then re-enter
the name.

Sample Defaults may not be edited while this operation is in progress. Do you
2450
wish to save and close the Sample Defaults edit session?
Cause: An automatic analysis (an analysis in which sample files are created using the
defaults) was processing while editing the defaults.
Action: Finish the edit session of the defaults, close the window, then restart the automatic
analysis.

2451 The specified folder does not exist.

Cause: Path entered in the file selector does not exist.
Action: Enter the correct file path, or browse for the correct file path.

The instrument is busy performing an operation of which this application is

2452
unaware. Do you want to cancel?

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 Error Messages for the 3500 3Flex

Cause: The instrument is performing an operation which is not recognized by the application.
Action: Click Yes to have the application cancel the operation. Click No to allow the operation
to continue.

2456 Insufficient file handles available. Application cannot continue.

Cause: More than 50 files are open at the same time.
Action: Refer to an operating system manual then set the limit for open files to 50 or greater.
Alternatively, close any unused open files.

An instrument is performing a critical operation. Wait a few moments before exit-

2458
ing the application.
Cause: An attempt was made to exit the application while the instrument was performing a
critical operation. This operation must be completed before the application can be
exited.
Action: Wait a short time and attempt to exit the application again.

An instrument is busy. A delay in restarting this application could result in loss

2459
of new data. Continue with program Exit?
Cause: An attempt was made to exit the application while an analysis was in progress. While
this is possible, the data collected when the application is inactive will not be
permanently recorded until the application is re-started. A power failure to the
instrument could cause some data to be lost.
Action: If not concerned with the potential for loss of data should a power failure occur, click
Yes to continue; otherwise, click No.

2460 Fatal Communications error on [n].

Cause: There was a fatal error in communication between the application and the software in
the instrument. All displays for that instrument will be closed.
Action: Ensure that the analyzer is connected to the computer on the communications port
configured in the Setup program. Stop and restart the analyzer software. Contact
your Micromeritics service representative.

2461 No instruments are in operation. This application will unconditionally terminate.

Cause: At least one instrument must be active for the application to operate. The initialization
of all of the instruments configured with the Setup program has failed. The application
stops.

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 Error Messages for the 3500 3Flex

Action A: Usually this message is preceded by another message giving the reason for the instru-
ment’s failure to initialize. Refer to the instructions for that message.
Action B: Ensure that the instrument is attached to the computer on the communications port
configured with the Setup program. Verify that the instrument's power switch is in the
ON position and that the light on the front panel is illuminated. Contact a Micromeritics
service representative if this error message continues.

2471 [n] has an invalid communications port specified. It cannot be initialized.

Cause: The communications port specified for this analyzer during installation (or con-
figuration) is invalid.
Action: Use the Setup program to change the analyzer configuration.

[n] communications port [n] specified in the program control files is already in
2474
use. Unit cannot initialize.
Cause: The communications port assigned to the indicated unit is in use by another program.
Action: End the program using the busy port or use the Setup program to change the com-
munications port assigned to this program.

[n] communications port [n] specified in the program control files cannot be
2475
accessed. Unit cannot initialize.
Cause: The operating system has prevented the application from accessing the com-
munications port.
Action: Review the hardware configuration of the computer. Ensure no other application is
using the port. Contact a Micromeritics service representative if this error message
continues.

2476 [n] startup failed. Cannot initialize the communications port.

Cause: The communications port specified during installation is invalid.
Action: Use the Setup program to change the analyzer configuration. Contact a Micromeritics
service representative if this error message continues.

2477 [n] did not properly initialize.

Cause: The software was unable to initialize this instrument. This is usually caused by one of
the conditions listed in the previous error messages.
Action A: Run the Setup program and ensure that a valid port is specified; if not, specify a valid

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

one when prompted.

Action B: Reinstall the software, then restart application.
Action C: Contact a Micromeritics service representative if this error message continues.

2478 Error copying sequential data segment.

Cause: An internal processing and/or hardware error occurred while accessing a portion of a
sample file.
Action: Confirm that the media being accessed does not contain errors. Contact your Micro-
meritics service representative.

2479 Cannot open [n] because it is a [n] file.

Cause: The file cannot be opened because it came from a different Micromeritics application
Action: Select a different file.

2480 File [n] cannot be analyzed. It is currently being edited.

Cause: An attempt was made to start an analysis using a file that is open for editing.
Action: Finish editing the file, save and close it, then start the analysis.

2481 Error accessing the sample information file [n].

Cause: An unexplained error prevented access to this file.
Action: The hard disk drive may be corrupt. Run diagnostics.

2482 File cannot be opened for writing.

Cause: An attempt was made to open a file currently being used.
Action: Locate the application using the file (in the Micromeritics application, use the Windows
menu item to get a list of all open windows, one of which may contain this file).

An analysis cannot be performed on [n]. It is open for editing and contains

2483
errors.
Cause: An attempt was made to use a sample file containing errors that is currently open.
Action: Go to the window containing the file, correct the errors, then save it.

2484 The edit session for [n] must be saved before the analysis. Save changes and

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continue with the analysis?

Cause: An attempt was made to start an analysis using a file that contains unsaved changes
and is open for editing.
Action: Click Yes to save the changes, then proceed with the analysis. Click No to cancel the
analysis, then continue editing the sample file.

2485 The sample file [n] has an invalid status and cannot be used for this operation.
2485 The service test file has an invalid status and cannot be used for this analysis.
Cause: The selected file has a status other than No Analysis.
Action: Select a different sample file, or create a new one and click Replace All to copy para-
meters from the file originally selected.

2486 Could not construct [n] report type. Program will terminate.
2487 Could not start report generator. Error code [n]. Program will terminate.
Cause A: Full rights to the application’s folders and files is required.
Action A: Contact a system administrator to have full rights granted.
Cause B: An internal processing and/or hardware error has occurred.
Action B: Contact your Micromeritics service representative.

2488 File [n] cannot be opened. It is already in use.

2488 File [n] cannot be opened for editing.
Cause: The specified file is being used in another edit operation.
Action: Check the Windows list to locate the other edit session.

2489 File [n] cannot be opened for writing.

Cause: The specified file in a Save As operation is already open for edit.
Action: Select a different file for the Save As operation.

2490 No ‘.INI’ file present. Application will terminate.

Cause: The ASCII .INI file containing initialization information and system options information
used during program startup does not exist.
Action: Restore the .INI file from back-up, or re-install the software.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

2491 Highlighted fields contain errors. Please correct the errors before closing.
Cause: The fields highlighted in red contain invalid entries. The window cannot be closed until
all errors are corrected.
Action: Check the entries, correct the errors, then close the window.

2492 This field’s entry is invalid.

2493 An entry is required for this field.
Cause: The highlighted field contains an invalid entry.
Action: Check the entry and correct the error.

2494 Value is out of the valid range.

2495 Enter a value between [n] and [n].
Cause: The entered value in the highlighted field is outside the valid range of values.
Action: Check the entry, then either enter or select an appropriate value.

2496 Invalid number.

2497 This field contains an invalid character.
Cause: An invalid number (or character) was entered in the highlighted field.
Action: Check the entry, then either enter or select a valid number (or character).

2498 The requested change to the Sample’s status is invalid at this time.
Cause: A request to change the file’s status, for example, from automatically collected to
manually entered could not be done.
Action: Contact your Micromeritics service representative. Record the name of the sample
file in which the problem occurred.

2499 Sequence number must contain at least 3 digits.

Cause: An attempt was made to enter a sequence number that did not contain at least three
digits.
Action: Enter a sequence number that contains at least three digits.

All sample file names that can be created using the sequence number pattern
2500
already exist. You may want to modify the next sequence number.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

Cause: No more sample files can be created using the currently entered file name sequence
number.
Action: Go to Options > Default Method, then enter another sequence number.

System resources have reached a dangerously low level. Please close some win-
2501
dows to avoid the loss of data.
Cause: A large number of windows are open and consuming the system resources available
to all applications.
Action: Close one or more windows. Contact your Micromeritics service representative.

2502 The file name must contain a $ character.

Cause: The method sample file name field must contain a '$' character.
Action: Ensure that the method sample file name field is compliant.

2505 Error logger cannot be initialized. Error code [n]. Program will exit.
Cause: An internal processing error has occurred.
Action: Contact your Micromeritics service representative.

2506 Sample file [n] has a No Analysis status and cannot be used for this operation.
Cause: The selected sample file does not have collected data and cannot be used for oper-
ations, for example, reporting.
Action: Enter the name of a file with a status of Complete, Analyzing, or Entered. Altern-
atively, select a sample file from the list box.

2507 The sample has an invalid status and cannot be used for degassing.
Cause: A sample file has been selected which does not have a No Analysis or Prepared
status.
Action: Select a different file with a status of No Analysis or Prepared.

2508 The selected file [n] does not contain a valid script.
Cause: The selected service test file does not contain any steps or the file has become cor-
rupted.
Action: If the service test file has no steps, open the service test file and add steps to the file
using the Service Test Script tab.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

2513 Unable to read the calibration file [n].

Cause: An invalid calibration file was selected or cannot be read.
Action: Ensure the media containing the calibration file has no problems.

2514 Unable to write the calibration file [n].

Cause: An attempt to save calibration data has failed due to possible media problems.
Action A: Ensure the destination location has no problems.
Action B: Choose an alternate media to save the calibration data.

Warning: Changing the calibration information will affect the performance of the
2515 instrument. Only qualified service personnel should do this. Do you wish to pro-
ceed?
Cause: The process of performing a calibration operation was started.
Action: Calibration operations should only be done by or under the direction of qualified ser-
vice personnel.

Warning: Keeping a backup copy of the calibration data is recommended by

2516
Micromeritics. Would you like to do so now?
Cause: A calibration operation was performed and a backup copy is recommended.
Action: Go to Unit [n] > Calibration > Save to File to perform a calibration save operation.

Canceling this dialog will reset the calibration state to what it was when this dia-
2517
log was first opened. Are you sure you want to cancel?
Cause: The calibration has not been accepted.
Action: If the calibration operation was successful, click Accept.

2520 No data points available for reporting.

Cause: The selected sample file does not have collected data and cannot be used for report-
ing.
Action: Select a different sample file.

2521 Unable to program controller.

Cause: A hardware malfunction has occurred.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

Action: Contact your Micromeritics service representative.

2522 Invalid controller application file.

Cause: The application’s control file has been corrupted or deleted.
Action: Reinstall the analysis program.

2523 Programming controller failed.

2524 CRC check failed on programming controller.
2525 Unknown error programming controller.
2526 Controller download was not successful.
2527 Controller CRC error on boot block.
2528 Controller DRAM error.
2529 Controller Com 1: error.
2530 Controller Com 2: error.
2531 Controller debug port error.
Cause: An internal processing and/or hardware error has occurred.
Action: Contact your Micromeritics service representative.

2532 The instrument contains a different software version. Do you want to reset it?
Cause: The application has discovered a different version of software operating in the ana-
lyzer.
Action: If there are no analyzers other than the one connected to the computer, click Yes,
then allow the updated software to load.

2533 Analyzer initialization failed.

Cause: An internal processing and/or hardware error has occurred.
Action: Contact your Micromeritics service representative.

2534 Unable to establish the TCP connection with [n].

2534 Unable to establish the TCP connection with the instrument.
Cause: There was a problem establishing communication with the analyzer.
Action: Ensure that the communications cable is seated firmly in the Ethernet slot at the

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

analyzer connection and the computer connection.

Ensure that no other Micromeritics application is initializing another instrument. If

there is another Micromeritics application open and initializing an instrument, wait until
the instrument initialization completes or is canceled.

Contact a Micromeritics service representative if this error message continues.

The file [n] could not be written. Check that the directory permissions are cor-
2542
rect.
Cause: The person logged into the computer does not have write access to the program
and/or data directory.
Action: Contact your system administrator set up proper privileges for all users

2548 System status [n].

Cause: There was a problem establishing communication with the analyzer.
Action: Ensure that the communications cable is seated firmly in the Ethernet slot at the ana-
lyzer connection and the computer connection. Contact your Micromeritics service
representative.

2549 Error accessing online manual file [n].

Cause: The operator’s manual file could not be located.
Action A: Reinstall the application.
Action B: Copy the contents of the manual folder from the setup media to the application dir-
ectory.

2550 Attempts to acquire the instrument’s status timed out.

Cause: There was a problem establishing communication with the analyzer.
Action: Ensure that the communications cable is seated firmly in the Ethernet slot at the ana-
lyzer connection and the computer connection. Contact your Micromeritics service
representative.

2551 Cannot access web page [n].

Cause: The Micromeritics web page for DFT models cannot be accessed. This could be
caused by an ISP problem of high internet traffic.
Action: Try the operation later.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

2552 Configured serial number does not match instrument.

Cause: An instrument was substituted without properly changing the instrument serial num-
ber.
Action: Use the installation program to add or move devices as necessary.

2553 Dialog ID [n] can not be created!

Cause: A required window could not be found by the application.
Action: Re-install the software.

2554 File [n] does not contain any report data.

Cause: The selected sample file has no reports selected for printing.
Action: Edit the sample file and select reports to print in Report Options.

2556 File [n] cannot be opened. It is currently selected for an analysis.

Cause: The sample file is currently selected and is undergoing a critical operation.
Action: Open the sample file after the critical operation has completed.

2557 Directory [n] does not exist.

Cause: The directory entered in a file selector is not valid.
Action: Enter a valid directory.

2558 The instrument is busy. The requested operation cannot be executed.

Cause: The instrument is analyzing and cannot be interrupted.
Action: Try the operation later.

2559 SPC directory [n] does not exist.

Cause: A directory in one or more of the files selected in a SPC Report is invalid.
Action: Click Samples in the SPC report and verify the locations of all sample files.

2560 File [n] cannot be created or opened. It has an unrecognized extension.

2560 File [n] cannot be created. It has an unrecognized extension.
Cause: The extension specified in the file you are trying to create is not one which is recog-

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

nized by the application.

Action: Change the extension of the file in the file name field of the file selector.

2563 Cannot write. File or directory [n] read only.

Cause: The specified file name is marked as read-only
Action: Select a different file name.

2564 Directory database [n] error [n].

Cause: There is a problem creating the directory file used in file selectors.
Action: Verify the directory specified in this message is not marked read-only.

2570 Instrument log database could not be opened: [n]

2571 Instrument log database [n] error [n].
Cause: There is a problem opening the instrument log file [SN.LOG].
Action: Exit the application. Go to the \HARDWARE subdirectory of the instrument's program
directory and rename the [SN.LOG] file where SN is the serial number of the instru-
ment. A new log file will be created.

2572 File [n] already selected for the analysis.

Cause: The file selected for analysis on one port has already been specified for another port.
Action: Choose a different sample file for each port.

2573 A maximum of [n] files may be selected.

2573 A maximum of [n] files may be selected for analysis.
Cause: When using one file selector to select samples for all ports, the number of samples
selected exceeds the number of ports on the instrument.
Action: Choose the proper number of samples or pick the sample for each port individually.

2574 No samples, entered samples, or completed samples selected.

Cause: When using one file selector to select samples for all ports, either no samples were
selected or a file with Complete status was selected.
Action: Select samples that do not have a Complete status.

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 Error Messages for the 3500 3Flex

The application is running an analysis of which the instrument is unaware. The

2575 analysis will be restarted and canceled to ensure that the instrument is in a safe
state.
Cause: The instrument was power cycled or rebooted during an analysis.
Action: Allow the termination to complete and run the analysis again.

2576 The instrument [n] is not calibrated.

Cause: The analyzer application is in the process of initializing the instrument and is unable to
locate the calibration files.
Action A: Click OK. Go to Unit [n] > Calibration > Load from File, then select a file con-
taining calibration data.
Action B: Click OK. Close the application, then use the Setup program to reinstall calibration
files.

2577 The python directory is missing or some of its contents have been removed.
Cause: When using Advanced reports, a necessary component is missing.
Action: Re-install the software.

Not enough available resources. Application will have reduced functionality.

2578
Reduce the number of open files or report windows.
Cause: There is not enough memory available to open the requested window.
Action: Close any unnecessary applications, then try the operation again.

The selected file has a status that is not compatible with the operation reques-
2579
ted.
Cause: The selected sample file cannot be used for the selected operation. For example, a
sample file with a Complete status cannot be used for analysis.
Action: Select a different sample file.

2580 Problem encountered trying to load dbghelp.dll.

2581 Problem encountered trying to create the trace file.
2582 Bad MiniDumpWrite function found in dbghelp.dll.
2583 Error writing trace.
2584 The application encountered an unexpected error and will be halted.

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 Error Messages for the 3500 3Flex

Cause: Files necessary for the application are missing or have been corrupted.
Action: Re-install the software.

Please re-install to make use of Windows libraries for file management. The fol-
2585
lowing libraries are missing: [n]
Cause: This message is triggered on application start up if any of the library files used by an
application, do not exist on disk.
Action: Add the library into the libraries.

2586 Sample file [n] has no pressure table entries.

Cause: Trying to analyze a sample file with no pressure entries in Analysis Conditions.
Action: Either edit the Analysis Conditions and enter the pressure points to be used for ana-
lysis, or choose a sample file that already has the pressure points entered.

2587 Sample file [n] has no dose incremental table entries.

Cause: An attempt was made to start an analysis with an empty dose increment table.
Action: Add dose increment entries to the dose increment table in the analysis conditions.

2588 Sample file [n] is a [n] file and can not be analyzed on this instrument.
Cause: The specified sample file is from another Micromeritics application which is not usable
with this application.
Action: Select a different sample file.

2589 Sample file [n] can not be analyzed on this instrument.

Cause: The file specified for analysis cannot be used.
Action: Select a different file.

2590 The default sample file [n] cannot be selected.

2590 The default sample file [n] can not be overwritten.
2590 An error occurred accessing file or directory [n].
Cause: The default sample file (default method) cannot be used in this operation (e.g., as a
sample file for analysis).
Action: Select a different sample file from the data directory.

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2591 Cannot open problem diagnostic data save file: [n].

Cause: The file necessary for Unit [n] > Diagnostics > Schedule Diagnostic Test (\Hard-
ware\probdiag.dat) could not be read. It is likely corrupted.
Action: Exit the application. Delete or rename the file mentioned in the error message and
restart the software. A new file will be created.

2592 The selected file has an extension that is not supported by this operation.
Cause: The selected file does not have a supported file extension.
Action: Open the adsorptive properties file. Open the .FPI file selector and select another file
with a supported file extension.

Warning: The selected file uses Unicode (UTF-8 or UTF-16LE) encoding with
2593
non-ASCII characters.
The selected file uses Unicode [UTF-16BE or UTF-32) encoding and could not
2594
be read.
Cause: The Advanced report is not saved in ASCII format, which is required by Python.
Action: Edit the file and save it in ASCII (ANSI) format.

2595 The selected file is too large (maximum allowed size is [n]).
Cause: The Advanced report is too large.
Action: Edit the file and reduce the size.

2596 Can not find a file selected for analysis: [n]

Cause: A sample file for a currently running analysis was moved or deleted while the applic-
ation was closed.
Action: The analysis may not complete correctly. If this occurs, close the application and cycle
power on the instrument using the instrument power switch. Contact a Micromeritics
service representative if this error message continues.

All rows of [n] do not have the same number of entries. Some rows will be filled
2598
or truncated.
Cause: The gas compressibility table for the analysis gas contains inconsistencies.
Action: Load a correct fluid property information file .

Error Messages for the 3500 3Flex

19
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

[n] does not have the correct format. Please load a fluid property information
2599
file.
Cause: The selected file was not a fluid property file.
Action: Select a file with fluid property information.

2600 The temperatures of [n] are not strictly ascending.

Cause: The temperatures for the columns of compressibility factors are not in increasing
order.
Action: Order the columns of compressibility factors by increasing temperature.

2601 The pressures of [n] are not strictly ascending.

Cause: The pressures for the rows of compressibility factors are not in increasing order.
Action: Order the rows of compressibility factors by increasing pressure.

2602 Error reading [n].

Cause: An error occurred while reading the selected fluid property file.
Action: The file is likely corrupted. Restore the file from backups if possible. If the file was one
provided with the software, re-install the software.

2603 Error writing [n].

Cause: An error occurred while writing the selected fluid property file.
Action: Check the disk and enure there is plenty of unused space. Scan the disk for bad sec-
tors, then retry the operation.

2604 Can not open [n] for reading.

Cause: The selected fluid property information file could not be opened.
Action: The file is likely corrupted. Restore the file from backups if possible. If the file was one
provided with the software, re-install the software.

2605 Can not open [n] for writing.

Cause: The selected fluid property information file could not be opened.
Action: Check the disk and ensure there is plenty of unused space. Verify if the file has been
marked as read-only. Restore the file from backups if possible. If the file was one

Error Messages for the 3500 3Flex

20
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

provided with the software, re-install the software.

2606 Can not load [n] because the fluid property table is too large.
Cause: The fluid property information file is too large to be stored in a sample file.
Action A: Verify that the selected file is really a fluid property information file.
Action B: Delete unneeded rows and columns from the compressibility factor table.

The fluid property file [n] is obsolete. Contact Micromeritics for the current FPI
2607
file for the adsorptive.
Cause: An old FPI which may be missing important information was loaded.
Action: Contact Micromeritics to get an updated FPI file for that adsorptive.

4002 Thermal Transpiration correction had no effect.

Cause: The Thermal transpiration option was selected on the Report Options window; how-
ever, the correction did not change any pressure by more than one percent.
Action: Deselect this option to disable this message. This correction is only meaningful for
very low pressures

4003 Error obtaining relative pressures. Check Po setting.

4004 Error computing quantity adsorbed.
Cause: An internal processing and/or hardware error occurred during report generation.
Action: Contact your Micromeritics service representative.

4005 Pressures were not smoothed. Not enough pressures below 0.10 [n].
Cause: The Smooth pressures below 0.10 P/P0 option was selected on the Report Options
window. There must be at least 10 pressures within this range for smoothing to occur.
Action: Deselect this option to disable this message.

4011 Analysis gas in sample file does not match analysis gas in unit.
Cause: An attempt was made to start an analysis using a sample file in which the analysis gas
specified does not match the analysis gas entered in the unit configuration.
Action A: If the wrong adsorptive was selected in the sample file, change the adsorptive in the
file.

Error Messages for the 3500 3Flex

21
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action B: If necessary, attach the appropriate gas cylinder, then enter the gas in Unit Con-
figuration.

4012 Psat gas in sample file does not match any gas in the unit.
Cause: If using Measure psat of a gas in Po and T options in Analysis Conditions, the selected
gas is not one of the selected gases in Unit Configuration.
Action A: If the incorrect psat was selected, change the psat gas.
Action B: If the gas was recently connected to the instrument, update the Unit Configuration.

4013 The Incremental Dosing option is not available on the selected unit.
Cause: The MicroPore option was selected but the instrument does not have the micropore
option.
Action: Install the MicroPore option before starting the analysis.

4014 File [n] is not a valid file for conversion.

Cause: The file selected for conversion is not a valid file.
Action: Select only files that have been created by the proper program.

4015 Error creating export file for sample [n].

Cause: A file error occurred during creation of an export output file.
Action: The output file name may be invalid. Ensure that the target directory exists and is not
full or write protected. The target disk drive may be damaged or inoperative. Verify
that other files may be created on the same drive. Contact your Micromeritics service
representative.

4016 Sample [n] has no data for export.

Cause: The file selected for export has a status of No Analysis. No export file will be created.
Action: Select a file which contains analysis data.

Damage to the instrument will result if the sample [n] has not been manually
4017
evacuated. Have you evacuated the sample?
Disabling this option may damage the instrument. Are you sure that the sample
4020
should not be backfilled?
Cause: Backfill sample at start of analysis was not selected on the Sample Backfill Options

Error Messages for the 3500 3Flex

22
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

window. The sample tube is normally at atmospheric pressure when an analysis is

started; it must be backfilled before the analysis begins to prevent sample material
from being drawn into the manifold.
Action: To manually evacuate the sample prior to the start of the analysis, click Yes. Other-
wise, click No, go to the Sample Backfill Options window, then select Backfill sample
at start of analysis.

The entered [n] value ([n] and Temperature Option of the Analysis Conditions is
4021 outside the range of the pressures listed in the Psat vs Temperature Table
(Adsorptive Properties).
Cause: The entered P0 value is not within the range of pressures selected for analysis.
Action A: Enter a new P0 value.
Action B: Add more pressures and corresponding temperatures to the Analysis Conditions pres-
sure table to include the presently selected P0 value.

The entered bath temperature value ([n] and Temperature Options of the Ana-
4022 lysis Conditions) is outside the range of the temperatures listed in the Psat vs
Temperature Table (Adsorptive Properties).
Cause: The entered bath temperature is outside of the range of temperatures specified in the
Adsorptive Properties.
Action A: Change the entered temperature.
Action B: Change the adsorptive.
Action C: Add more temperatures and corresponding pressures to Adsorptive Properties.

The file [n] cannot be prepared for analysis. It is open for editing and contains
4023
errors.
Cause: An attempt was made to start an analysis using a file that contains errors and is open
for editing.
Action: Finish editing this file, save and close it, then start the analysis.

4024 Backfill gas in sample file does not match any gas in the unit.
Cause: The backfill gas specified in the sample file does not match the analysis gas entered in
the Unit Configuration.
Action A: If the wrong backfill gas was selected in the sample file, change the backfill gas in the
file.

Error Messages for the 3500 3Flex

23
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action B: If necessary, attach the appropriate gas cylinder, then enter the gas in the Unit Con-
figuration.

4025 There is no [n] attached to the unit.

Cause: The gas shown in the error message is specified in Analysis Conditions but is not con-
nected to the unit.
Action: Go to Unit [n] > Unit Configuration, then enter the gas.

4026 Cannot calculate Dubinin-Astkahov: bad least squares data.

Cause: Less than two selected data points are within the fitted pressure range.
Action: Edit the selection of data points on the Dubinin interactive editor or on the Dubinin
Pressures window.

4027 Fewer than two sample files have data suitable for heat of adsorption reports.
Cause: Less than two of the selected sample files for heat of adsorption reports contain appro-
priate data.
Action: Edit the Quantity Adsorbed table, or select other sample files.

Dubinin calculations cannot be performed because the affinity coefficient of the

4028
analysis gas is zero.
Cause: Dubinin values could not be calculated because the affinity coefficient of the analysis
gas is zero.
Action: Access the Dubinin Report Adsorptive options in the sample file, then enter an appro-
priate value for the analysis gas.

4029 At least two fitted data points are needed for Alpha-S calculations.
Cause: Fewer than two data points fall within the selected Alpha-s range.
Action: Edit either the calculation pressure in the fitted Alpha-s range, or use a different
reference curve.

4030 P0 cannot be measured at intervals when dosing from the Psat tube.
Cause: The dosing option in Adsorptive Properties conflicts with the P0 option.
Action: Either edit Adsorptive Properties and change the dosing option, or edit the P0 option
in Analysis Conditions.

Error Messages for the 3500 3Flex

24
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4031 Not enough points with a relative pressure in the range [n].
Cause: Fewer than two data points selected for the Dubinin report fall within the selected rel-
ative pressure range.
Action: Edit the calculation pressure range or the fitted relative pressure range.

Some summary reports could not be produced because they require the Micro-
4032
pore option.
Cause: Some of the summary reports requested were not produced because the micropore
option was not installed.
Action: Edit the summary report and deselect the micropore options.

4033 Not enough points to generate Dubinin Tabular Report.

Cause: There are fewer than two valid data points available for the Dubinin tabular reports.
Action: At least two micropore pressures must be selected for inclusion in the Dubinin report.
Edit the selection of data points on the Dubinin interactive editor or on the Dubinin
Pressures window.

4034 Fewer than 2 points available for Dubinin calculations.

Cause: There are fewer than two valid data points available for Dubinin reports in one of the
sample files selected for overlaying.
Action: At least two micropore pressures must be selected for inclusion in the Dubinin report.
Edit the selection of data points on the Dubinin interactive editor or on the Dubinin
Pressures window.

4035 Cannot calculate optimized Astakhov exponent.

Cause: There are fewer than two valid data points in the relative pressure range specified.
Astakhov reports will not be produced.
Action: At least two pressures must be selected for inclusion in the Astakhov report. Edit the
selection of data points on the Astakhov interactive editor or on the Astakhov Pres-
sures window.

4036 Fewer than 2 points available for Horvath-Kawazoe calculations.

Cause: At least two data points must be selected for inclusion in the Horvath-Kawazoe ana-
lysis. No report will be produced.
Action: Edit the selection of points on the Horvath-Kawazoe interactive editor or on the Hor-

Error Messages for the 3500 3Flex

25
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

vath-Kawazoe window.

Computations failed while processing the primary data set. No reports will be
4037
produced.
Cause: The preparation of data for reporting could not be successfully completed. No Hor-
vath-Kawazoe reports will be produced. This message will always be preceded with
another one containing additional information.
Action: Refer to the error message number which preceded this one for an explanation.

4038 Fewer than 2 points available for the Langmuir Qm computation.

Cause: The Cheng/Yang correction to the Horvath-Kawazoe equation requires the value of
the monolayer volume as calculated from the Langmuir equation. The isotherm must
include at least two points above 0.02 relative pressure for the Langmuir equation to
be applied.
Action: The analysis will be performed without the Cheng/Yang correction. Deselect Apply
Cheng/Yang correction on the Horvath-Kawazoe Report Options window to prevent
this message from appearing on future reports.

4039 The isotherm does not meet the constraints of the Cheng/Yang assumption.
Cause: The Cheng/Yang correction to the Horvath-Kawazoe equation requires the value of
the monolayer volume as calculated from the Langmuir equation. The isotherm does
not correlate to the Langmuir assumption with a coefficient of 0.98 or more. The cor-
rection is not applicable to this isotherm or to the range of the data points selected.
Action A: The analysis will be performed without the Cheng/Yang correction. Deselect Apply
Cheng/Yang correction on the Horvath-Kawazoe Report Options window to prevent
this message from appearing on future reports.
Action B: Generate the Langmuir report for the same data points selected for the Horvath-
Kawazoe report. If the Langmuir correlation coefficient can be brought above 0.98 by
removing some points at high relative pressure, remove them, then reproduce the
Horvath-Kawazoe reports.

4040 The value of Qm computed from the Langmuir equation is too low.
Cause: The Cheng/Yang correction to the Horvath-Kawazoe equation requires the value of
the monolayer volume as calculated from the Langmuir equation. The computed
value is less than the volume adsorbed at the largest relative pressure included in the
analysis. The correction is not applicable to this isotherm or to the range of the data
points selected.

Error Messages for the 3500 3Flex

26
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: The analysis will be performed and the Cheng/Yang correction will be applied to all
points with a volume adsorbed less than the value of Vm. The pore size will not be cal-
culated for data points with an invalid volume adsorbed. Deselect Apply Cheng/Yang
correction on the Horvath-Kawazoe Report Options window to clear this message.

4041 Cheng/Yang correction is inappropriate for some [n].

Cause: The Cheng/Yang correction is usually inappropriate for any P/P0 above the isotherm
knee. In some instances, the computed pore sizes may decrease above the knee.
While it is possible to include these relative pressures (usually above 0.1 P/P0) in the
analysis, the computed pore sizes for these pressures are usually meaningless.
Action: Change the data points selected for the Horvath-Kawazoe report to include only rel-
ative pressures at or below the knee of the isotherm, or change the Horvath-Kawazoe
report options so that the Cheng/Yang correction is not applied.

0.0 cannot be a starting or ending pressure for a geometric progression from

4042
low pressure.
Cause: An attempt was made to generate a pressure table from a geometrically progressing
range.
Action: Change the 0.0 entered value.

4044 Points in the Langmuir report pressure table lie outside the collected data.
4045 Points in the report pressure table lie outside the collected data.
Cause: Calculation pressure range is not being used. More than one of the report pressure
table points is above the range of the collected data and more than one is below.
Action: Change the report pressure table to be more consistent with the collected data.

4046 [n] could not be opened for reading.

Cause: A thickness curve file could not be opened.
Action: If the problem persists, restart the computer, then optionally perform a media integrity
check.

4047 Warning: An error occurred while reading [n].

Cause: An error happened during a read operation of a thickness curve file.
Action: If the problem persists, restart the computer, then optionally perform a media integrity
check.

Error Messages for the 3500 3Flex

27
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4048 Warning: An error occurred while restoring the heat of adsorption report editor.
Cause: The state of the heat of adsorption report editor could not be restored. Default settings
will be used.
Action: No action.

The sample [n] does not have enough data. A minimum of two adsorption points
4049
is required.
Cause: A sample file has been included in the Heat of Adsorption report that does not have
enough data.
Action: Remove the file from the selected file list.

None of the requested quantities adsorbed is within the range of the collected
4050
data of more than one sample file.
Cause: The Heat of Adsorption report failed because the specified quantities are not within
the range of the collected data.
Action: Edit the quantities adsorbed so that they are within the range of the collected data, or
select other sample files.

The sample [n] does not have any data in the range of the requested quantities
4051
adsorbed.
Cause: The sample’s data cannot be interpolated to any of the quantities adsorbed.
Action: Edit the quantities adsorbed so that they are within the range of the collected data.

4052 Fewer than two points are selected for this report.
4052 Fewer than three points provided to the interpolation table.
4052 Fewer than three points are selected for this report.
Cause: At least two (or three) points are required for the BET calculations.
Action: Edit the calculation range in the BET report.

4053 At least two data points must be selected for t-Plot calculations.
Cause: At least two points are required for the t-Plot calculations.
Action: Edit the calculation range for the t-Plot report.

Error Messages for the 3500 3Flex

28
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4054 Fewer than two data points are inside the fitted thickness range.
Cause: At least two points must be within the fitted thickness range for the t-Plot calculations.
Action A: Edit the calculation range for the t-Plot report.
Action B: Edit the fitted thickness range in the t-Plot report editor.

4055 A positive BET surface area was not calculated. Please check your BET Report.
A positive Langmuir surface area was not calculated. Please check your Lang-
4056
muir report.
Cause: Fewer than two points were assigned to the requested surface area calculation in the
collected data table.
Action A: Assign more points to the surface area calculation.
Action B: Select a different surface area in the t-Plot report editor.

4057 At least two data points are needed for Freundlich calculations.
4058 At least two data points are needed for Temkin calculations.
Cause: Less than two data points have been selected for the specified report; at least two are
required.
Action: Edit the selection of points on the report's interactive editor or on the Pressures win-
dow for the specified report.

4059 Fewer than 2 points available for MP-Method calculations.

Cause: At least two points are required for the MP-Method calculations.
Action: Edit the calculation range for the MP-Method report.

4060 Sample [n] contains no data points.

Cause: An attempt was made to save a sample without collected data as a t-curve or alpha-S
curve.
Action: Repeat the Save As t-curve or Save As alpha-S operation after opening a sample
that has collected data.

4061 The t-curve must contain at least 2 points.

Cause: At least two points are required in a thickness curve definition.
Action: Edit the thickness curve.

Error Messages for the 3500 3Flex

29
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4062 Error during report preparation.

Cause: An internal processing error has occurred.
Action: Contact your Micromeritics service representative.

4063 No subreports selected.

Cause: A report (e.g. BJH) comprised of several reports has no subreport selected.
Action: Edit the report in Report Options and select at least one subreport.

4067 No data points are within the range of pressures in the reference isotherm.

Cause: There are no collected data points within the range of pressures in the reference iso-
therm.
Action: Select data points in the range of the reference isotherm, or select a more appropriate
reference isotherm.

4068 No points were selected for the f-Ratio report.

Cause: The f-Ratio-report does not have any points selected.
Action: Edit the selection of data points on the f-Ratio window.

Dosing method choice is invalid - the Analysis Conditions choice of Absolute

4069 pressure dosing requires that the Adsorptive Properties Dosing Method is set to
Normal.
Cause: There is an incompatibility between the analysis conditions choice of Absolute pres-
sure dosing and the adsorptive properties dosing method.
Action: Edit one of the choices.

4070 Unable to load deconvolution model [n].

Cause: The list of available models was corrupted; therefore, the model selected could not be
loaded for the deconvolution.
Action: Exit the application. Reinstall the software, then try again.

4071 The selected pressures points do not form a valid set for deconvolution.
Cause: The data points selected for analysis do not contain enough information to allow a
DFT data reduction.

Error Messages for the 3500 3Flex

30
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: At least two points with strictly increasing pressures and volumes adsorbed are
required for a DFT Plus data reduction. Edit the selection of data points on the DFT
interactive editor or on the DFT Pressures window.

4072 The range of pressures selected is too small to deconvolute using this model.
Cause: A null result was found using the selected model.
Action: At least two points with strictly increasing pressures and volumes adsorbed are
required for a DFT Plus data reduction. Edit the selection of data points on the DFT
interactive editor or on the DFT Pressures window.

4073 The analysis gas [n] does not match the model gas [n].
Cause: The model assumes a specific gas, and the sample file uses a different one.
Action: Select a model that assumes the same gas.

4074 The analysis temperature [n] does not match the model temperature [n].
Cause: The temperature for the selected model did not match the analysis temperature.
Action: Select a different model.

4075 The models cannot be located in the models folder. Reinstall the software.
Cause: The models could not be located. They may have been inadvertently deleted or
moved.
Action: Reinstall the software.

Invalid sample file - Adsorptive Properties Non-condensing adsorptive cannot be

4076
used unless Analysis Conditions Absolute pressure dosing is selected.
Cause: Non-condensing adsorptive is selected in Analysis Conditions / Adsorptive Properties
and the Absolute pressure dosing check box is not selected in Analysis Conditions.
Action: If Absolute pressure dosing is needed, select Absolute pressure dosing on the Ana-
lysis Conditions window. Otherwise, edit the Analysis Conditions / Adsorptive Prop-
erties and deselect Non-condensing adsorptive.

4077 Cannot get surface area for: [n].

Cause: The Isotherm report for the named overlay file has Per gram selected for the Volume
Adsorbed, and the Isotherm report for the primary file has a surface area option selec-
ted for the Volume Adsorbed.

Error Messages for the 3500 3Flex

31
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action A: Edit the Isotherm report for the named overlay file, then select a surface area option
for Volume Adsorbed.
Action B: Click Overlays on the Report Options window of the primary file, then remove the
named overlay file from the list.

4078 Slope and Y-Intercept cannot be determined from the selected points.
Cause: The Langmuir report cannot be generated from the selected points.
Action: Edit the calculation pressure range in the Langmuir report pressure window.

4080 The compressibility factor table has [n] pressure entries. Only [n] are allowed.
Cause: The fluid property information file has too many rows of compressibility information.
Action: Delete rows for pressures that are not likely to be encountered in the analysis.

In the compressibility factor table for [n], the 4 temperatures below [n] and 7 tem-
4081
peratures above must span at least 10 [n].
Cause: The fluid property information file does not have enough columns of compressibility
information for temperatures near the analysis temperature.
Action: Add rows for temperatures near the analysis temperature.

Compressibility factors must be greater than zero for temperatures near ambi-
4082
ent and pressures up to the maximum manifold pressure.
Cause: Fluid property information indicates that the analysis gas will condense.
Action A: Check that the correct fluid properties are being used.
Action B: Change the pressure or temperature range for the analysis.

4090 The compressibility factor table for [n] is empty.

Cause: The fluid property information in the file selected for analysis does not have any com-
pressibility factors.
Action: Update the adsorptive properties files using a different fluid properties file.

Pressure targets at or above [n] will be excluded to prevent condensation in the

4093
manifold. Continue with the analysis?
Cause: The pressure table contains some points that would require dosing above the adsorpt-
ive's saturation pressure.

Error Messages for the 3500 3Flex

32
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Click No and modify the pressure table before restarting the analysis. Click Yes and
perform the analysis omitting the points that would cause condensation.

4094 All pressure targets were excluded. Analysis canceled.

Cause: All target pressures would require dosing above the adsorptive's saturation pressure.
Action A: Verify that the saturation pressures for the adsorptive are correct.
Action B: Use lower target pressures in the pressure table.

The compressibility file [n] is obsolete. Please load the fluid property inform-
4095
ation file (.FPI) for the adsorptive.
Cause: The sample file includes obsolete compressibility information from a *.DAT file.
Action: Load the *.FPI file for the adsorptive.

The Analysis Conditions dosing option Low pressure incremental dose mode cannot
4096
be used with the Adsorptive Properties dosing method Selective Adsorption.
The Analysis Conditions dosing option Maximum volume increment cannot be used
4097
with the Adsorptive Properties dosing method Selective Adsorption.
The Analysis Conditions dosing option First pressure fixed dose cannot be used with
4098
the Adsorptive Properties dosing method Selective Adsorption.
The Analysis Conditions dosing option Selective Adsorption requires the Analysis
4099
Conditions choice of Absolute pressure dosing.
The Analysis Conditions choice of Absolute pressure dosing requires that the Adsorpt-
4100
ive Properties dosing method is set to Normal or Selective Adsorption.
Cause: There is a conflict between Analysis Conditions selections and Adsorptive Properties
selections.
Action: Change the Analysis Conditions dosing option or do not use selective adsorption.

4114 The backfill gas [n] in sample file [n] does not match any gas in the unit.
Cause: The selected backfill gas for the Analysis Conditions is not one of the gases con-
nected to the instrument. Go to Unit [n] > Unit Configuration and verify the gas.
Action: Edit the Analysis Conditions backfill gas and change the gas to one which is con-
nected to the instrument.

4115 The P0 [n] in sample file [n] does not match any gas in the unit.

Error Messages for the 3500 3Flex

33
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: The selected gas for the P0 and T for the Analysis Conditions is not one of the gases
connected to the instrument. Go to Unit [n] > Unit Configuration and verify the
gas.
Action: Edit the Analysis Conditions P0 and T and change the gas to one which is connected
to the instrument.

4116 The adsorptive [n] in sample [n] is different from port [n] adsorptive [n].
Cause: The adsorptive selected for one analysis port is different from the adsorptive that is in
the sample file selected for another port. All ports must use the same adsorptive.
Action: Edit the Analysis Conditions and change the adsorptive to match the other ports.

4117 Gas [n] in sample file [n] does not match any gas in the unit.
Cause: The adsorptive selected for the analysis is not one of the gases connected to the
instrument.
Action A: Go to Unit [n] > Unit Configuration and verify the gas.
Action B: Edit the Analysis Conditions and change the adsorptive to one which is connected to
the instrument.

4118 The pre-analysis backfill gases differ. Each port must use the same backfill gas.
The post-analysis backfill gases differ. Each port must use the same backfill
4119
gas.
4120 The analysis gases differ. Each port must use the same analysis gas.
The Psat gases differ. Each port must use the same gas for P0 or Psat meas-
4121
urements.
Cause: The type of gas(specified in the error message) selected for one port in the analysis is
different from the adsorptive that is in the sample file selected for another port. All
ports must use the same adsorptive.
Action: Edit the Analysis Conditions and change the gas to match the other port(s).

The dosing source gases differ. When dosing from a sample port or the Psat
4122 tube and the dosing source is charged from a gas inlet, each port must use the
same dosing source gas.
Cause: An incompatibility exists between the dosing method and the analysis gases in the
sample files for the selected ports.
Action: When dosing from a sample port or the Psat tube and the dosing source is charged

Error Messages for the 3500 3Flex

34
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

from a gas inlet, the sample files selected for all ports must use the same dosing
source gas. Check the analysis adsorptive and analysis adsorptive properties in the
analysis conditions of the selected sample files.

Helium adsorptive properties could not be found in the adsorptive properties lib-
4123
rary.
Cause: There is no Adsorptive Properties file for helium available to the application.
Action: An Adsorptive Properties file for helium was installed with the software. It was likely
deleted. Either re-install the software, or create an Adsorptive Properties file for
helium.

Dosing from port [n] cannot be done because a sample is selected for analysis
4124
on that port.
Cause: The Analysis Conditions of a sample file calls for dosing from a port which has a
sample file assigned to it for analysis.
Action: If the Analysis Conditions are correct for the currently selected sample file, clear the
sample file selection from the port used for dosing. Otherwise, select a different
sample file.

Determination of P0 from the dosing source can only be done if dosing is done
4125
from the Psat tube, sample port, or vapor source.
Cause: If measuring Psat over the source, one of the dosing options listed in the error mes-
sage must be selected.
Action: Select one of the dosing options from the error message.

Warning: Measured ambient temperature is not available for calculating the max-
4126
imum manifold pressure. Analysis will continue using [n].
Cause: Measured ambient temperature is not available. Analysis will continue with a reas-
onable room temperature
Action: Displayed as a warning. Continue the analysis.

The compressibility factor table has [n] temperature entries. Only [n] are
4127
allowed.
Cause: The fluid property information file has too many columns of compressibility inform-
ation.
Action: Delete columns for temperatures that are not likely to be encountered in the analysis.

Error Messages for the 3500 3Flex

35
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4128 Error reading from [n].

Cause: There was an error importing data from the Clipboard using copy/paste.
Action: Retry the operation.

4132 Unable to read model data from directory: [n].

4133 Unable to open model file: [n].
Cause: A DFT model file is either missing from the Models subdirectory or has become cor-
rupted.
Action: Restore models from a backup or re-install the software to provide the DFT models.

4135 HOA file [n] does not exist.

Cause: The sample file in the Heat of Adsorption report list does not exist.
Action: Go to Report > Heat of Adsorption. Click Add Samples, then select the sample
file.

4136 HOA file [n] is corrupt.

Cause: The sample file in the Heat of Adsorption report list is corrupt.
Action: Go to Report > Heat of Adsorption. Select the corrupt sample file, then click
Remove Sample. Rerun the Heat of Adsorption report.

4137 Measured P0 is not allowed with a cryostat.

Cause: In an analysis using a cryostat, Measured P0 was specified in Analysis Conditions.
Action: Edit the P0 and T options in Analysis Conditions and choose a different option.

4138 Only entered temperature is allowed with a cryostat.

Cause: In an analysis using a cryostat, the analysis conditions specify something other than
entered temperature in the P0 and T options.
Action: Edit the existing file and change the P0 and T options, or choose a different sample
file.

4139 Dosing from Psat tube is not allowed with cryostat.

Cause: In an analysis using a cryostat, dosing from Psat tube was specified in the Adsorptive
Properties in Analysis Conditions.

Error Messages for the 3500 3Flex

36
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Edit Analysis Conditions / Adsorptive Properties and choose a different option.

4143 NIST REFPROP not available.

Cause: The AppDir/refprop.dll file or the AppDir/fluids file has been renamed or removed
from the application directory.
Action: Reinstall the analysis application.

4144 Horvath-Kawazoe calculations failed. The bath temperature is zero.

Cause: The sample analysis temperature could not be calculated (and returns zero), or the
analysis temperature was entered as zero.
Action: Check the Sample's Po and T options.

4145 Preparations failed in primary data.

Cause: The data preparation failed for a report for either the selected sample file or an overlay
used by the report.
Action: If this message references an overlay file, the report may still be printed for the selec-
ted sample file.

4146 Fewer than 2 points available for [n] calculations.

Cause: Calculations failed for overlays in the BJH report.
Action: Continue printing the report for the primary data.

4147 No [n] reports. Fewer than 2 points meet [n] criteria.

Cause: Not enough data points are found with pressures and volumes Adsorbed mono-
tonically increasing (adsorption) or monotonically decreasing(desorption) for the BJH
report.
Action: Select a different sample file.

4148 Calculations failed for [n] overlay data.

Cause: Calculations failed for overlays in the BJH report.
Action: Continue printing the report for the primary data.

4148 Calculations failed for [n] primary data.

Error Messages for the 3500 3Flex

37
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: Calculations failed for the selected sample file in the BJH report.
Action: Select a different sample file.

4149 No valid points resulted from [n] calculations.

Cause: The BJH calculation resulted in no pore size diameters
Action: The isotherm passed to the calculation had invalid data or not enough data.

4150 No valid points within the specified [n]s pore size interval.
Cause: A BJH min/max pore diameter range selection which is too narrow.
Action: Make the pore diameter range wider .

4151 Isotherm calculation called with no points available.

Cause: Not enough valid data points are available for the Isotherm report.
Action: Select a different sample file.

4152 The adsorbate property factor must be positive nonzero.

Cause: The adsorbate property factor (APF) was not selected or is zero.
Action: Select the appropriate adsorptive in the BJH report options and ensure the APF value
is entered.

4153 The density conversion factor must be positive nonzero.

Cause: The density conversion factor (DCF) for the analysis gas was not entered, is zero, or
the gas is non-condensing at the analysis temperature.
Action: If the gas is non-condensing, then the BJH report is not-applicable. If the analyzer has
the FPI file option, ensure that the appropriate gas (.fpi file) is selected Otherwise,
ensure the Adsorptive Properties on the Analysis Conditions tab lists a positive DCF.

The computer does not have the communications port specified for the
4400
SmartPrep(s). Cannot initialize.
Cause: The communications port associated with this unit was not valid.
Action: Run the setup program and set up the unit on a valid port.

4401 The communications port specified for the SmartPrep(s) is already in use. Can-

Error Messages for the 3500 3Flex

38
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

not initialize.
Cause: The communications port associated with this instrument is in use by some other pro-
gram in the system.
Action: Close the other program to release the port. Restart the analysis application.

The communications port specified for the SmartPrep cannot be accessed. Can-
4402
not initialize.
4403 Cannot communicate with SmartPrep Unit [n].
Cause: The communications port associated with this unit was not valid.
Action: Run the setup program and set up the unit on a valid port.

4404 The application version of the SmartPrep Unit [n] is invalid.

Cause: The controller software running on the designated instrument is invalid.
Action: Use the SmartPrep setup program to download the proper controller software to the
instrument, or if unavailable, contact a Micromeritics service representative.

4405 Fatal communications error with SmartPrep Unit [n].

Cause: There was a fatal error in the serial communications between the application and the
SmartPrep Instrument Controller. All displays for that SmartPrep will be closed.
Action: Ensure that the SmartPrep is properly chained to the computer on the com-
munications port configured in the Setup program. Stop and restart the application.
Contact a Micromeritics service representative if this error message continues.

4406 A maximum of [n] files may be selected.

Cause: Too many files were selected for the SmartPrep start degas operation.
Action: Retry the operation with the proper number of files (1 per port).

4407 Error searching for installed Smart VacPreps. The registry could not be read.
Cause: The application was not installed properly.
Action: Reinstall the application. Contact a Micromeritics service representative if this error
message continues.

The [n] in [n] already has Smart VacPrep S/N [n]. The Smart VacPrep must be
4408
removed from the [n] before it can be added.

Error Messages for the 3500 3Flex

39
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: The Smart VacPrep was already installed for another application / unit.
Action: Remove the Smart VacPrep from the installed unit before adding it to the preferred
unit.

4409 A free IP address on the same subnet as [n] could not be found.
Cause: All IP addresses on the network for the Ethernet card specified during installation are
in use by other Micromeritics applications on this computer.
Action A: Uninstall unused Micromeritics applications.
Action B: Configure a different Ethernet card for use by the application using the application
installer.

4410 The .INI file could not be updated with configuration for Smart VacPrep S/N [n].
Cause: The application .INI file is opened by another application and could not be updated.
Action: Close all open applications and add the Smart VacPrep again using the Smart
VacPrep menu.

4411 Error dosing.

Cause: The backfill timed out.
Action: Ensure there is gas available and the pressure regulator is set to the appropriate pres-
sure. Also ensure that the gas supply regulator shutoff valve is open.

4412 Error calibrating the servo.

Cause: Calibration results are out of range.
Action: Follow standard calibration procedures and try again. Contact a Micromeritics service
representative if this error message continues.

4413 Error overheating on port [n]. Current = [n], Target = [n], Limit = [n].
Cause: The temperature of the indicated mantle exceeded the maximum allowed value.
Action: Ensure the power and thermocouple connectors for the mantle are properly installed.
Contact a Micromeritics service representative if this error message continues.

4414 Error thermocouple unplugged on port [n]. Target = [n].

Cause: The thermocouple is unplugged or has malfunctioned.

Error Messages for the 3500 3Flex

40
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Ensure the thermocouple is plugged in. Contact a Micromeritics service rep-
resentative if this error message continues.

Degas transducer zero calibration failed. Current Offset = [n] counts, Current
4415
Pressure = [n], New Offset = [n] counts, Nominal = [n] counts.
Cause: The pressure transducer offset exceeds the recommended limit.
Action: Ensure that the vacuum pump is on. Repeat the pressure offset calibration. Contact a
Micromeritics service representative if this error message continues.

Degas transducer scale calibration failed. Reference = [n], Current = [n], New
4416
Scale = [n] / count, Nominal = [n] / count.
Degas vacuum gauge low point calibration failed. Reference = [n] / count, Cur-
4417
rent = [0] counts.
Cause: The transducer offset calibration was rejected.
Action: Contact your Micromeritics service representative.

Degas vacuum gauge high point calibration failed. Reference = [n], Current = [0]
4418
counts.
Cause: The vacuum gauge calibration was rejected.
Action: Contact your Micromeritics service representative.

4419 Error reading servo DAC.

Cause: There is a problem with the servo DAC timing out.
Action: Contact your Micromeritics service representative.

4420 Communications error.

Cause: The application failed to connect to the Smart VacPrep.
Action: Ensure the unit is powered and properly connected to the network specified during
installation. Check the power cable, power switch, and Ethernet cable, then recon-
nect to the Smart VacPrep either through the Smart VacPrep menu for this instru-
ment or by restarting the application. Contact a Micromeritics service representative if
this error message continues.

4421 Smart VacPrep S/N [n] is busy and could not be removed.

Error Messages for the 3500 3Flex

41
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: The Smart VacPrep cannot be removed because it is currently performing an oper-
ation.
Action: Wait until the Smart VacPrep completes the current operation and try again.

4422 The file [n] does not exist.

Cause: The selected file does not exist on the media drive.
Action: Select an existing file. Ensure that the file has been created before use.

4423 The sample [n] is already selected on port [n].

Cause: The selected sample file is already selected for use on a different port.
Action: Select another sample file for this port.

The file [n] on port [n] could not be opened. Check if the sample file is already in
4424
use for editing or analysis.
Cause: The selected sample file is already open by this or another application.
Action A: The selected sample file is damaged.
Action B: Select another sample file.

The sample [n] on port [n] has an invalid status and cannot be used for degass-
4425
ing.
Cause: The status of the file is not consistent with the current operation.
Action: Select a sample file that has not been used for an analysis. Only sample files with a
status of No Analysis or Prepared may be selected.

4426 Port [n] is currently in use. Operation cannot be started.

Cause: The current operation cannot be completed because the port is already in use.
Action: Wait for port to terminate operation or perform the desired operation on an unused
port.

4601 File [n] is not a mass spectrometer data file.

Cause: The selected file does not contain mass spectrometer data in a supported format.
Action: Export the data using the analysis application for the mass spectrometer to a sup-
ported text format then import the file into the Micromeritics application.

Error Messages for the 3500 3Flex

42
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

The file does not contain any mass spectrometer data or is missing required
4602
fields. Nothing was imported.
Cause: The selected file does not contain mass spectrometer data.
Action: When exporting the data using the analysis application for the mass spectrometer,
ensure that the signals of interest are selected for export. Export the data to a sup-
ported text format then import the file into the Micromeritics application.

4603 This instrument has no TCD calibration files to edit.

Cause: No TCD calibrations associated with this instrument were found.
Action: Go to Unit [n] > TCD Calibration to create a new TCD calibrations for this instru-
ment.

This sample does not contain an experiment which can be used in a [n] cal-
4604
ibration.
Cause: The sample file selected in the calibration editor does not have valid peaks for the type
of calibration.
Action: Select a sample file that contains the appropriate experiment type.

The calibration data for experiment [n] may already be loaded. You may delete
4605
duplicates after loading.
Cause: Before reloading the peak information for a sample file into the calibration editor, all
previously loaded peaks must first be deleted.
Action: Delete all peaks from the calibration editor, then try loading the sample file again.

The file [n] was not created with this instrument or does not contain calibration
4606
data.
Cause: The selected sample file contains data collected on an instrument different from the
instrument associated with the current calibration editor.
Action: Choose a sample file containing calibration data collected on the current instrument.

4607 The calibration data file [n] was not created from an imported mass spec file.
Cause: The selected sample file does not contain mass spectrometer data.
Action: Choose a sample file containing mass spectrometer calibration data collected.

Error Messages for the 3500 3Flex

43
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Unable to update the adsorptive property file. Ensure that the selected adsorpt-
4608
ive is not opened for editing.
Cause: The selected adsorptive property file could not be written.
Action: Ensure that the adsorptive property file for the gas selected in the gas flow constant
calibration wizard is not currently open in an adsorptive property editor.

4609 Unexpected I/O error accessing data for an experiment in sample [n].
Cause: A sample file for a running analysis could not be opened with exclusive write access.
Action: Ensure that no applications other than the instrument application has access to the
sample file during an analysis.

4610 Cannot append to an experiment in sample [n]. Maximum size may be exceeded.
Cause: Collected data could not be written to a sample file for a running analysis. This may be
due to the maximum allowed file size for the operating system.
Action: Reduce the amount of data collected during analysis by reducing the data collection
rate or reducing the number of experiments in the analysis conditions task list.

4611 At least two peaks are required to determine first order kinetics.
Cause: An experiment selected in this report contains less than the two peaks required by the
report.
Action: Identify the peaks in the experiment before reporting or deselect the experiment in the
report options before generating the report.

4612 Ambient temperature should be > 10 °C. \ 260 °C.

Cause: An experiment selected in this report contains an entered ambient temperature for
below the minimum allowed for the report.
Action: Correct the ambient temperature in the experiment using the calibration selection
editor that is accessed through the experiment peak editor.

4613 Average syringe area should be > 0.

Cause: There is no peak data for the loop calibration.
Action: Identify the injection peaks by creating baselines for these peaks in the experiment
peak editor.

Error Messages for the 3500 3Flex

44
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4614 At least 6 peaks are required for loop calibration; the peak table contains [n].
Cause: The number of peaks for the loop calibration is less than six.
Action: Using the experiment peak editor, create baselines for the injection peaks. There
must be at least six injections and corresponding peaks to calculate the loop volume.

4615 No experiments were selected for inclusion in this report.

Cause: All experiments were deselected for this report.
Action: Select the experiments to report in the selected experiments list in the report options
for this report.

4616 At least two experiments are needed for this report.

Cause: The report options for this report do not include the selection of at least two exper-
iments.
Action: Select at least two experiments to report in the selected experiments list in the report
options for this report.

4617 The data requested on this report are not available.

Cause: The data required for this report, such as the identified peaks, are not contained within
any of the selected experiments.
Action A: Use the experiment peak editor to create baselines for the experiment peaks.
Action B: Ensure that only experiments containing data for the configured report are selected in
the selected experiments list in the report options for this report.
Action C: Ensure that only data contained within the experiment is selected for reporting in the
report options for this report.

4618 There are no peaks available for this experiment.

Cause: There are no identified peaks within one or more selected experiments for this report.
Action: Use the experiment peak editor to create baselines for the experiment peaks.

4619 TCD calibration is required for the calculations of this report.

Cause: A TCD calibration has not been applied to one or more selected experiments for this
report.
Action: Select a TCD calibration for the selected experiments using the calibration selection
editor that is accessed through the experiment peak editor.

Error Messages for the 3500 3Flex

45
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

4620 [n] does not contain concentration data.

Cause: A TCD calibration has not been applied to one or more selected experiments for this
report.
Action: Select a TCD calibration for the selected experiments using the calibration selection
editor that is accessed through the experiment peak editor.

New steps cannot be inserted in the synopsis at any point that precedes the
4621
step that is currently being executed.
Cause: The analysis has already progressed past the point at which an attempt was made to
insert a step; therefore the step would not be performed.
Action: Insert the new analysis step after the step or repeat loop that is currently being
executed.

4622 No new steps may be inserted. Analysis is complete.

Cause: The analysis for this sample file has completed. A step cannot be inserted into a
sample file whose analysis is complete.
Action: Create a new sample file and use the Replace button to copy the analysis conditions
from the completed file. Then add the desired step to the new sample file.

4624 Experiment cannot be used for generating a new signal calibration.

Cause: Experiment selected for generating a signal calibration has a signal calibration
applied.
Action: Remove the applied calibration in the peak editor so that the signal may be used to
generate a new signal calibration.

An error occurred while loading the application control information. Data entry
6000
cannot be performed. (Code [n]).
Cause: An error occurred accessing the control information disk file required by this applic-
ation.
Action: The disk drive may have failed or be corrupt. Run diagnostics on the disk drive.

6001 The instrument [n] is not calibrated.

Cause: The previously saved calibration file could not be read.
Action: Go to Unit [n] > Calibration > Load from File to restore a previously saved cal-
ibration file.

Error Messages for the 3500 3Flex

46
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

6004 When dosing from the Psat tube, [n] must be entered or calculated.
Cause: The dosing method selected requires the entered or calculated P0 option.
Action: Check the analysis adsorptive properties and the P0 and T options in the analysis con-
ditions of the sample file.

Analysis with krypton requires a 10 mmHg transducer. Port [n] does not have a
6005
10 mmHg transducer.
Cause: Krypton was selected as the adsorptive for a port which does not support it.
Action: Select a different sample file for this port or change the adsorptive in the Analysis
Conditions of the sample selected for the port.

The pressure table has points that may be below port [n] minimum reading of
6006 [n]. Points outside the range of the transducers will be skipped. Do you want to
continue with the analysis?
Cause: Pressures specified in the Analysis Conditions are below the minimum values allowed
for the port.
Action: Click Yes to continue the analysis, omitting the below-minimum points or click No and
edit the pressures in the Analysis Conditions.

6007 Warning: The shield is not in place.

Cause: The dewar shield was not detected when the analysis was started.
Action: For best performance, install the dewar shield before starting an analysis.

Po and the analysis temperature must be entered if absolute pressure dosing is

6008
used.
Cause: The Absolute pressure dosing check box is selected in Analysis Conditions and the
Analysis Conditions/Po and Temperature options do not specify entered Po and
entered temperature.
Action: If Absolute pressure dosing is preferred, edit the Analysis Conditions/Po and Tem-
perature options and select Enter PO and Enter the analysis temperature.

The expected saturation pressure [n] exceeds the maximum pressure for this
6009
port [n].
Cause: The Analysis Conditions specify pressures which will produce a saturation pressure
greater than can be measured by the selected port.

Error Messages for the 3500 3Flex

47
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Edit the pressures in the Analysis Conditions.

Warning: The entered saturation pressure [n] does not agree with the expected
6010
saturation pressure [n] at [n].
Cause: The entered saturation pressure does not agree with the expected saturation pres-
sure at the analysis temperature.
Action: Verify the value of the saturation pressure in the P0 and T options in the analysis con-
ditions of the sample file

6011 The target pressure [n] exceeds the entered [n].

Cause: Target pressures exceed the entered saturation pressure.
Action A: Correct the entered saturation pressure.
Action B: Remove targets that are above the saturation pressure.

6012 The target pressure [n] exceeds the expected saturation pressure [n] at [n].
Cause: Target pressures exceed the saturation pressure determined from the fluid property
information.
Action: Remove targets that are above the saturation pressure.

The fluid property information does not have enough data near [n] to calculate
6014
the saturation pressure.
Cause: When absolute pressure dosing is used, the pressure table is checked to ensure that
the saturation pressure of the adsorptive is not exceeded. This error indicates that the
saturation pressure could not be determined because the sample temperature is not
in the range of the saturation pressures or sublimation pressures in the fluid prop-
erties. This check is skipped if the sample temperature is above the critical tem-
perature of the adsorptive.
Action: Ensure that the entered sample temperature is correct. Ensure that the correct
adsorptive is selected and that it has the displayed name of the fluid properties is cor-
rect. Contact your service representative if there is a problem with the adsorptive prop-
erties.

6015 [n] is not a sample information file.

Cause: The file selected as a sample file is not valid.
Action: Select a different file.

Error Messages for the 3500 3Flex

48
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

6017 There is no Nitrogen attached to the unit.

Cause: Nitrogen is required for an analysis but Nitrogen is not one of the gasses known to be
connected to the instrument. Go to Unit [n] > Unit Configuration to verify the selec-
ted gas.
Action: Go to Unit [n] > Unit Configuration.and specify the valve which has Nitrogen con-
nected.

6018 Warning: The compressibility factor table for [n] is empty.

Cause: The fluid property information in the file selected for analysis does not have any com-
pressibility factors.
Action: This is just a warning; the analysis will proceed. It is OK to cancel the analysis and
update the fluid property information.

6019 A source for the selected backfill gas could not be found.
Cause: The backfill gas specified in Analysis Conditions/Preparation is not one of the gasses
known to be connected to the instrument. Go to Unit [n] > Unit Configuration and
verify the selected gas.
Action: Go to Unit [n] > Unit Configuration and verify the valve where Nitrogen is con-
nected.

Step [n]. Pulse and loop calibration experiments are not supported by this hard-
6020
ware configuration.
Cause: Pulse and loop calibration experiments require an instrument equipped with an injec-
tion loop. The injection loop was not detected as an installed option for this instrument.
Action: Perform the analysis on an instrument equipped with the injection loop option. If the
instrument is equipped with this option and this error occurs, contact your Micro-
meritics service representative.

6021 Step [n]. Invalid selection for current hardware configuration.

Cause: The dynamic chemical analysis conditions contain a gas flow or valve step that is
unsupported by the current hardware option level.
Action: Verify all gas flow and valve steps. If necessary, delete and recreate all gas flow and
valve steps in the analysis conditions task list.

6022 Step [n]. Hardware configuration does not support loop valve operations.

Error Messages for the 3500 3Flex

49
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: Loop valve operations require an instrument equipped with an injection loop valve.
The injection loop was not detected as an installed option for this instrument.
Action: Perform the analysis on an instrument equipped with the injection loop option or set
the loop valve to the Fill position in the valve actuation step. If the instrument is
equipped with this option and this error occurs, contact your Micromeritics service rep-
resentative.

6023 Step [n]. Loop gas selection must be set to None.

Cause: Loop flow operations require an instrument equipped with an injection loop mass flow
controller. The injection loop was not detected as an installed option for this instru-
ment.
Action: Perform the analysis on an instrument equipped with the injection loop option or set
the loop gas to None in the gas configuration for this step. If the instrument is
equipped with this option and this error occurs, contact your Micromeritics service rep-
resentative.

6024 Instrument does not support dynamic chemi mode.

Cause: A dynamic chemisorption analysis was started but the dynamic chemisorption option
was not detected as an installed option for this instrument.
Action: Perform the analysis on an instrument equipped with the dynamic chemisorption
option. If the instrument is equipped with this option and this error occurs, contact your
Micromeritics service representative.

6025 Step [n]. Carrier gas [n] does not match any gas in the unit.
6026 Step [n]. Loop gas [n] does not match any gas in the unit.
Cause: An unconfigured gas is selected for use by the specified mass flow controller.
Action: If the gas is connected to the instrument, go to Unit [n] > Unit Configuration and
add the gas to the gas selections.

If the gas is not connected to the instrument, either connect the gas and add the gas to
the gas selections in the unit configuration or change the gas selected for use by the
specified mass flow controller for this step.

Step [n]. A carrier gas must be selected and flowing at least 10 sccm before the
6027
detector can be turned on.
Cause: The TCD is set to enabled by this step, but a carrier gas with a flow rate of at least 10
sccm is required to enable the TCD.

Error Messages for the 3500 3Flex

50
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Add a gas flow step configured with a carrier gas flow rate of at least 10 sccm before
the step enabling the TCD, or set the TCD to disabled in the specified step and add a
Set Detector step with the TCD enabled to the analysis conditions task list after a step
configuring the carrier gas flow to at least 10 sccm.

6028 Step [n]. A loop gas must be selected and flowing before loop injection.
Cause A: An unconfigured gas is selected for use by the loop mass flow controller.
Action A: If the gas is connected to the instrument, go to Unit [n] > Unit Configuration and
add the gas to the gas selections.

If the gas is not connected to the instrument, either connect the gas and add the gas to
the gas selections in the unit configuration or change the gas selected for use by the
loop mass flow controller for this step.
Cause B: An invalid loop gas is selected for the specified step.
Action B: Correct the selected loop gas in the specified step.

6029 Step [n]. No carrier gas selected.

Cause: The specified step configures a carrier flow rate below 10 sccm while the TCD is set
to enabled.
Action A: Add a Set Detector step prior to this step with the TCD set to disabled.
Action B: Correct the selected carrier gas and flow rate in the specified step.

6030 Step [n]. The detector must be turned on before the start of data recording.
Cause: The TCD has not been set to enabled prior to a TCD recording block.
Action: Add a Set Detector step prior to the TCD recording block with the TCD set to
enabled.

Step [n]. Flow of an inert gas for a minimum of 10 minutes is required between
6031
hydrogen and oxygen flows from the same inlet manifold.
Cause: A switch in gas flow from hydrogen to oxygen or oxygen to hydrogen occurs without
an intervening flow of inert gas. Mixing of hydrogen and oxygen in an inlet manifold is
not allowed.
Action: Add a gas flow step with an inert gas selected between gas flow steps of hydrogen
and oxygen.

Error Messages for the 3500 3Flex

51
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Step [n]. Combining of hydrogen and oxygen in carrier and loop gas selections
6032
is not allowed.
Cause: Hydrogen and oxygen are selected as carrier and loop gases in the specified step.
Simultaneous gas flows of hydrogen and oxygen is not allowed.
Action: Correct the gas flow step to prevent this condition.

6033 Calculated Po of [n] for [n] at analysis temperature [n] is out of range.
Cause: The P0 calculated from the analysis temperature is outside the allowed range.
Action: Verify the analysis temperature. Verify that the adsorptive properties file for the ana-
lysis gas is available in the param subdirectory of the application directory, and
reselect the analysis gas in the sample file analysis conditions.

6034 Step [n]s. A manual injection gas must be selected in a preceding gas flow step.
Cause: A manual injection was selected in the specified dose step, but a manual injection gas
was not specified in a preceding gas flow step.
Action: Select an injection gas in a gas flow step preceding the dose step configured for a
manual injection.

The gas selected for this task is different from the gases selected for the neigh-
6211 boring tasks. An evacuation task must be added to add this task. Add evac-
uation and proceed?
Cause: A new task was entered and the gas does not match the gas in the previous task. Mix-
ing gases may be dangerous.
Action: Select Yes to automatically insert the evacuation task. Select No to continue editing
the task options.

You cannot delete the only evacuation task between two tasks with different
6211
gases.
Cause: An evacuation task is required between two tasks with different gases in the pre-
paration options in-situ-activation task list of a chemical adsorption sample file.
Action: Enter an evacuation task between the two tasks.

Adding this leak test will require a preceding evacuation. Do you wish to add
6212
both tasks?
Cause: By inserting or deleting a task in the Selected Tasks list on the Analysis Conditions

Error Messages for the 3500 3Flex

52
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

window, a leak test task was entered without a preceding evacuation task. The leak
test will fail if the sample pressure exceeds 0.5 mmHg.
Action: Click Yes to evacuate the sample between the two tasks. Click No to exclude evac-
uation

The maximum allowed number of tasks is selected. Delete some tasks before
6213
proceeding.
Cause: An attempt was made to insert more than twenty tasks.
Action: No more than twenty tasks may be specified in one sample file. If additional
preparation steps are required, use two sample files. The first sample file should
contain only preparation tasks; the second file should contain any remaining
preparation tasks and an analysis task.

6214 The [n] task must have a preceding evacuation.

Cause: An evacuation task must precede a leak test task in the preparation options in-situ-
activation task list of a chemical adsorption sample file.
Action: Choose OK to insert both tasks. Otherwise choose Cancel.

6215 The dosing method must be normal or vapor.

Cause: The dosing method for a chemi analysis must be set to normal or vapor.
Action: Check the analysis adsorptive properties in the analysis conditions of the sample file.

The vapor source heating mantle and the sample furnace cannot both be con-
trolled during analysis. Either Adsorptive Vapor Source Temperature heating
6216
mantle control or Temperature Options Furnace temperature control must be
disabled.
Cause: When the dosing mode for a chemical analysis is set to vapor, simultaneous vapor
and furnace temperature control is not allowed.
Action: Disable either the vapor source temperature heating mantle in the analysis adsorptive
properties or the furnace temperature control in the temperature options.

The Active Metal Table Options dialog box does not specify a stoichiometry factor
6230 for the adsorptive [n] of the element [n]. One (1.0) was substituted for this value
in the calculations.
Cause: A non-zero percent of sample weight for an element was specified in the Active
Metals Table of the sample report options but a stoichiometry factor for the adsorptive

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

used in the analysis was not selected.

Action: The calculation proceeds with the default value and the program produces a report.
Edit the sample file to include the correct value and run the report again.

No element in the Active Metals Table Options has a [n] of Sample Weight value
6231
greater than zero. Surface areas will not be calculated.
No element in the Active Metals Table Options has a [n] of Sample Weight value
6231 greater than zero. Metallic Dispersion and Metallic Surface Area will not be cal-
culated.
Cause: The active metals table for the sample does not contain any selected metals.
Action: Edit the active metals table to contain one or more metals with a non-zero percent of
sample weight.

[n] cannot be produced: No data points were selected for inclusion in the cal-
6232
culations.
Cause: Fewer than two points were selected for the Difference or Sinfelt report calculation.
Action: Select two or more data points for the line fit.

[n] not compatible with the MFC seals. Kalrez seals are recommended for use
6233
with this fluid.
Cause: Kalrez seals are indicated for the fluid specified in a flow task in the preparation
options in-situ-activation task list of a chemical adsorption sample file.
Action: Contact your Micromeritics service representative.

[n] is in the liquid phase at ambient temperature and pressure and cannot be
6234
used with this MFC.
Cause: Fluids selected for flow tasks in the preparation options in-situ-activation task list of a
chemical adsorption sample file must be in the gas phase at ambient temperature and
pressure.
Action: Select another fluid for the flow task.

6264 Calculations failed for first analysis data.

6265 Calculations failed for repeat analysis data.
6266 Calculations failed for differential data.

Error Messages for the 3500 3Flex

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 Error Messages for the 3500 3Flex

Cause: Calculations for the primary/repeat/differnce data set failed. Not enough points were
supplied to the line-fit, or the line-fit could not be successfully computed.
Action: Ensure that an appropriate selection of data has been made for the calculation.

6267 Fewer than two repeat points are available.

6268 Fewer than two difference points are available.
6269 Line fit could not be done for repeat data.
6269 Line fit could not be done for primary data.
6269 Line fit could not be done for difference data.
Cause: Fewer than two primary/repeat/difference points were passed to the line fit cal-
culation.
Action: Select two or more data points for the line fit calculations.

None of the requested quantities adsorbed is within the range of the primary
6560
data of more than one sample file.
None of the requested quantities adsorbed is within the range of the repeat data
6561
of more than one sample file.
Cause: The Heat of Adsorption report requires isotherm data to be within the range of the cal-
culations quantity adsorbed values.
Action: Increase the range for the table of quantity adsorbed values.

The sample [n] does not have enough primary data. A minimum of two adsorp-
6563
tion points is required.
The sample [n] does not have enough repeat data. A minimum of two adsorption
6564
points is required.
The sample [n] does not have enough difference data. A minimum of two adsorp-
6565
tion points is required.
Cause: Less than two adsorption points were obtained from the indicated sample for the Heat
of Adsorption report.
Action: Ensure the indicated sample has a valid adsorption isotherm.

The sample [n] does not have any primary data in the range of the requested
6566
quantities adsorbed.
The sample [n] does not have any repeat data in the range of the requested
6567
quantities adsorbed.

Error Messages for the 3500 3Flex

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(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: The sample does not have any primary data in the range of the requested quantities
adsorbed.
Action: Extrapolation is not allowed. Ensure that enough isotherm data is inside the range of
the requested quantities adsorbed for interpolation.

6569 No data sets are selected.

Cause: Neither the primary or repeat data checkbox was selected for the chemisorption Heat
of Adsorption report.
Action: Ensure one or both of these boxes is checked.

6570 No reports sets are selected.

Cause: None of the three printed Heat of Adsorption reports was selected for printing (tab-
ular, Isosteres, Heat of Adsorption plot).
Action: Select at least one of the Heat of Adsorption reports: Tabular, Isosteres or Heat of
Adsorption Plot.

[XDCR] Transducer offset calibration rejected (current: [n], new: [n], nominal:
10180
[n], max: [n]).
Cause: There is problem with communication between the instrument and the vacuum
gauge.
Action: Contact your Micromeritics service representative.

Transducer scale calibration rejected (current: [n], new: [n], nominal: [n], min:
10190
[n], max: [n]).
Cause: The transducer scale calibration was rejected.
Action: Contact your Micromeritics service representative.

10200 Transducer underrange detected.

Cause: There is a problem with the transducer underrange.
Action: Contact your Micromeritics service representative.

10210 Transducer overrange detected.

Cause: A manifold pressure over 1000 mmHg was detected.
Action: Observe caution when operating the analyzer manually. Contact a Micromeritics ser-

Error Messages for the 3500 3Flex

56
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

vice representative if this error message continues.

10240 Temperature offset calibration rejected.

10250 Temperature scale calibration rejected.
10270 In direction [n], servo [n] calibration rejected.
Cause: There is a problem with the calibration specified in the error message.
Action: Contact your Micromeritics service representative.

10280 Servo DAC timeout detected.

Cause: There is a problem with the servo DAC timing out.
Action: Contact your Micromeritics service representative.

10300 Turbo pump failure detected, unable to maintain minimum speed.

Cause: There is a problem with the turbo pump.
Action: Contact your Micromeritics service representative.

Turbo pump off during analysis. Turn turbo pump on before resuming ana-
10310
lysis.
Cause: The turbo pump is speed below the threshold for proper operation. The analysis was
suspended.
Action: Ensure the turbo pump is powered on and operational before resuming the analysis.

10310 Turbo pump temperature error detected.

Cause: There is a problem with the turbo pump.
Action: Contact your Micromeritics service representative.

Time limit exceeded while waiting for the elevator to rise into position (elapsed:
10360
[n] s, max allowed: [n] s, status: [n], alarm code: [n], inputs: [n], position: [n]).
Cause: There is a problem with the elevator.
Action: Contact your Micromeritics service representative.

Time limit exceeded while waiting for the elevator to lower into position
10370
(elapsed: [n] s, max allowed: [n] s, status: [n], alarm code: [n], inputs: [n], pos-

Error Messages for the 3500 3Flex

57
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

ition: [n]).
Cause A: There is a problem with the elevator.
Action A: Check the dewar. Remove ice if necessary, then restart the analysis. Contact your
Micromeritics service representative.
Cause B: The Psat tube is interfering with elevator movement.
Action B: Ensure the Psat tube is close to the sample tube and the dewar lid is over both the
sample and Psat tubes, then restart the analysis. Contact your Micromeritics service
representative if necessary.

10380 Elevator error detected (code: [n]).

10390 Homing of the elevator failed (position: [n], home sensor: [n]).
10410 Elevator communications error detected.
Cause: There is a problem with the elevator.
Action: Contact your Micromeritics service representative.

10412 [MFC] mass flow controller communications error detected.

Cause: There is a problem with the specified mass flow controller communication.
Action: Contact your Micromeritics service representative.

[n] Rotary valve move error detected. Expected position: [n], Actual position:
10414
[n].
10415 [n] Rotary valve initialization error detected. Number of ports: [n] expected [n].
Cause: A rotary valve command did not complete successfully.
Action: Contact your Micromeritics service representative.

10416 [n] Rotary valve communications error detected.

Cause: There is a problem with the specified rotary valve communication.
Action: Contact your Micromeritics service representative.

10417 [n] Rotary valve actuation specified, valve is not present.

Cause: A rotary valve command was given to a rotary valve that is not detected as installed.
Action: Contact your Micromeritics service representative.

Error Messages for the 3500 3Flex

58
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Time limit exceeded while waiting for baseline stable (elapsed: [0] s, slope: [3]
10418
%/min, threshold: [3] %/min, remaining duration [SEC] s).
Time limit exceeded while waiting for baseline return (elapsed: [0] s, change: [3]
10419
%/min/min, threshold: [3] %/min/min, remaining duration [SEC] s).
Cause A: The signal did not meet the specified threshold for baseline stability within the spe-
cified time period.
Cause B: The signal did not meet the specified threshold for a return to baseline within the spe-
cified time period.
Action: A number of factors affect the thermal conductivity detector baseline including effect-
iveness of the cold trap, the sample under analysis, flow rate and temperature sta-
bility, gas contamination, as well as the condition of the detector. Verify that the cold
trap is properly prepared. Check for leaks in the carrier path. Verify stable operation of
the carrier mass flow controller and the manifold and furnace temperature sensors
and temperature control. If the problem persists, the thermal conductivity detector fil-
aments may be contaminated or need to be replaced. Contact your Micromeritics ser-
vice representative.

10420 [n] over-pressure detected (pressure: [n], max allowed: [n]).

Cause A: A pressure greater than 1000 mmHg was detected in the instrument. The instrument
has automatically canceled any operations in progress and taken action to relieve the
pressure.
Action A: If the instrument was being operated manually, review recent activity to identify the
cause of the overpressure and avoid a repetition. Contact a Micromeritics service rep-
resentative if this error message continues.
Cause B: If the error occurred when the dewar was lowered, excessive adsorption of con-
densation of gas may have occurred during analysis and returned to gas phase too
rapidly when the dewar was lowered.
Action B: Revise the analysis conditions or sample quantity to prevent recurrence. Contact a
Micromeritics service representative if this error message continues.
Cause C: If the error occurred during dosing from a gas inlet, the gas inlet pressure might be
excessive.
Action C: Adjust the gas inlet pressure to recommended range. Contact a Micromeritics service
representative if this error message continues.

The thermal conductivity detector was enabled without a minimum of [n]/min

10422
gas flow for [n] minutes. The detector has been disabled.
Cause: While the TCD is enabled, a minimum carrier flow rate is required.

Error Messages for the 3500 3Flex

59
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Action: Do not enable the TCD without carrier gas flow at the minimum specified rate. Do not
disable carrier gas flow while the TCD is enabled.

The thermal conductivity detector encountered an electronic error (control

10424
status: [n]). The detector has been disabled.
Cause: An error was detected in the TCD electronics.
Action: Contact your Micromeritics service representative.

An invalid dynamic chemisorption script step was encountered. (step: [n], offset
10431
in script: [n], type: [n], size: [n])
A dynamic chemisorption script experiment was ended during recording. (step:
10432
[n], offset in script: [n], type: [n], size: [n])
A dynamic chemisorption script experiment was ended during repeat. (step: [n],
10433
offset in script: [n], type: [n], size: [n])
A dynamic chemisorption script step had the wrong experiment or step number.
10434
(step: [n], offset in script: [n], type: [n], script step: [n])
A dynamic chemisorption script record step was encountered during recording.
10435
(step: [n], offset in script: [n], type: [n], size: [n])
Cause: An error was detected in the analysis conditions for the currently running sample.
Action: Contact your Micromeritics service representative.

The maximum number of dynamic chemisorption recording segments was

10436
exceeded. (step: [n], offset in script: [n], type: [n], segments: [n])
Cause: Data has exceeded the maximum limit for an analysis.
Action: Reduce the amount of data collected during analysis by reducing the data

A dynamic chemisorption script end record step was encountered while not
10437
recording. (step: [n], offset in script: [n], type: [n], size: [n])
A dynamic chemisorption script repeat step was encountered during repeat.
10438
(step: [n], offset in script: [n], type: [n], size: [n])
A dynamic chemisorption script end repeat step was encountered while not
10439
repeating (step: [n], offset in script: [n], type: [n], size: [n])
Cause: An error was detected in the analysis conditions for the currently running sample.
Action: Contact your Micromeritics service representative.

Error Messages for the 3500 3Flex

60
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

The maximum number of dynamic chemisorption recording marked events was

10441
exceeded. (step: [n], type: [n], events: [n])
The maximum number of dynamic chemisorption recording peaks was
10442
exceeded. (step: [n], repeats: [n], peaks: [n])
Cause: Data has exceeded the maximum limit for an analysis.
Action: Reduce the amount of data collected during analysis by reducing the data collection
rate, reducing the length of data collection, or moving multiple experiments in a single
analysis to single experiments in multiple analyses.

10560 Instrument communications error detected.

Cause: There was a fatal error in communication between the application and the software in
the instrument. All displays for that instrument will be closed.
Action: Ensure that the analyzer is connected to the computer on the communications port
configured in the Setup program. Stop and restart the analyzer software. Contact
your Micromeritics service representative.

Manifold temperature error detected (manifold: [n], port: [n], heater: [n], heater
10710
target: [n], power: [n]).
Cause: An error was detected during manifold temperature control.
Action: Ensure the cover to the upper cabinet of the instrument is securely fastened. If the
source of the problem has been identified and corrected, close the application pro-
gram, power the instrument off for a few seconds, then turn the power ON. Restart
the application program. Contact a Micromeritics service representative if this error
message continues. Contact the local fire department, if necessary.

Manifold temperature unresponsive to heating, changed [n] in [1] minutes (man-

10715
ifold: [n], port: [n], heater: [n], manifold target: [n], power: [n]).
Cause: The manifold temperature is not responding to changes in the temperature target.
Action: Contact your Micromeritics service representative.

Manifold temperature control off during analysis. Turn manifold temperature

10725
control on before resuming analysis.
Cause: Manifold temperature control was turned off during an analysis.
Action: Turn on the manifold temperature control through the instrument schematic. Wait for
a stable manifold temperature before resuming the analysis.

Error Messages for the 3500 3Flex

61
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 Error Messages for the 3500 3Flex

Mantle temperature error detected (type: [n], actual: [n], max allowed: [n], target:
10730
[n], power: [n]).
Cause: An error was detected with the mantle temperature.
Action: Contact your Micromeritics service representative.

Temperature unresponsive to heating, changed [n] in [1] minutes (type: [n] ,

10735
actual: [n] , target: [n] , power: [n]).
Cause: The mantle temperature is not responding to changes in the temperature target.
Action: Contact your Micromeritics service representative.

Mantle breaker open (type: [n], actual: [n], max allowed: [n], target: [n], power:
10740
[n]).
Cause: The circuit breaker to the mantle is open.
Action: Contact your Micromeritics service representative.

Sample temperature control error (actual: [n], scheduled: [n], furnace: [n], tar-
10743
get: [n], rate: [n]/min, power: [n]).
Cause: While controlling the furnace temperature, the difference between the furnace and
sample temperatures exceeded the maximum temperature delta allowed.
Action: Contact your Micromeritics service representative.

Furnace temperature more than [n] different from sample temperature (furnace:
10747
[n], sample: [n], target: [n], rate: [n]/min, power: [n]).
Cause: While ramping the furnace temperature, the difference between the actual and expec-
ted temperature exceeded the maximum temperature delta allowed.
Action: Contact your Micromeritics service representative.

10750 Time limit exceeded during evacuation (target: [n], pressure: [n], elapsed: [n] s).
Cause: The maximum time for evacuating the sample was exceeded. Possible causes are a
leak in the sample tube fitting, a crack in the sample tube, or a poorly degassed
sample.
Action: Check the sample tube and the sample tube fitting. Ensure that the tube is securely
attached to the port. Ensure that the sample is properly degassed, then restart the
analysis.

Error Messages for the 3500 3Flex

62
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Mass flow rate is out of tolerance (gas: [n], valve: [n], flow constant: [n], target:
10753
[n]/min, actual: [n]/min, minimum: [n]/min, maximum: [n]/min).
Cause: During in-situ-activation flow task, the difference between the actual and expected
flow rates exceeded the flow rate tolerance.
Action: Check the gas regulator for proper inlet gas pressure as specified in the instrument
operator manual. Contact your Micromeritics service representative.

Time limit exceeded while dosing (gas: [n], valve: [n], target: [n], pressure: [n],
10760
elapsed: [n] s).
Cause A: The specified pressure was not attained. The gas regulator may be set too low or
turned off.
Action A: Set the gas regulator to 10 psig (0.7 bar), then restart the analysis.
Cause B: The gas cylinder is empty.
Action B: Connect a new gas cylinder, then restart the analysis.

Attempts to dose failed on sample port [n]. (qty required:[n, qty dosed: [n],
10770
sample pressure: [n], gas: [n]).
Cause: There was a problem dosing the sample to target pressure. The instrument was
unable to dose the required quantity of gas after several attempts.
Action: Check that the outlet stage of the gas regulator is within specification. Review the ana-
lysis parameters.

Leak test failed (sample port: [n], interval: [n] s, leak rate: [n]/min, max allowed:
10780
[n/min).
Cause: With the sample port valve closed, the sample pressure increased by 0.15 mmHg
before the leak test duration was completed.
Action: Check sample tube fitting and ensure that it is securely attached to the port, then
restart the analysis.

Quantity dosed on sample port [n] has exceeded the maximum of [n] (qty dosed
10790
this point [n], pressure: [n]: [n], gas: [n]).
Cause: An excessive quantity of gas has been dosed into the sample port due to an excessive
quantity of a sample with high pore volume, condensation of gas due to a lower than
expected saturation pressure, or a leak.
Action: Review the analysis conditions, the sample quantity, and the sample tube connection
to identify, then correct the problem before repeating the analysis.

Error Messages for the 3500 3Flex

63
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 Error Messages for the 3500 3Flex

P0-over-sample failed on sample port [n] (pressure: [n], last pressure: [n], [n], rel
10801
pressure: [n], qty ads: [n], doses: [n]).
Cause: Attempts to condense the adsorptive gas in the sample tube have failed due to an
excessive quantity of a sample with high pore volume, adsorptive gas contamination,
a higher than expected saturation pressure, or a leak.
Action: Review the analysis conditions, the sample quantity, the gas supply, and the sample
tube connection to identify, then correct the problem before repeating the analysis.

Warm free-space measurement failed on sample port [n] (qty in free-space: [n],
10830
qty in port: [n], pressure: [n], port vol: [n], port temp: [n]).
Cause: There is a problem with the warm free-space measurement on the sample port.
Action: Ensure that no problem exists with the sample tube or gas connection.

Cold free-space measurement failed on sample port [n] (qty in free-space: [n],
10840
qty in port: [n], pressure: [n], port vol: [n], port temp: [n], warm free-space: [n]).
Cause: There is a problem with the cold free-space measurement on the sample port.
Action: Ensure there is no problem with the sample tube or analysis bath.

Maximum target pressure exceeded in sample port [n] (target pressure: [n], max
10850 instrument manifold pressure: [n], gas: [n], max gas manifold pressure: [n], max
transducer pressure: [n]).
Cause: A target pressure was requested that exceeds the maximum allowed. The maximum
pressure may be based on saturation pressure of the gas at the temperature of the
gas source, the manifold, the sample, or ambient temperature.
Action: Review the maximum allowable pressures in the error message and the analysis con-
ditions to identify and correct the problem before repeating the analysis.

10860 Psat gas [n] is not condensing. (pressure: [n] maximum manifold pressure: [n]).
Adsorptive [n] is not condensing. (pressure: [n] maximum manifold pressure:
10870
[n]).
Cause: The gas specified in the error message is not condensing.
Action: Review the analysis parameters, gas connections, and analysis bath.

10880 Zeroing of the transducers failed.

Error Messages for the 3500 3Flex

64
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

Cause: The transducers failed to zero out.

Action: Contact your Micromeritics service representative.

Purification of the adsorptive [n] failed at [n] (charge pressure: [n], minimum
10890
allowed: [n]).

Cause: The adsorptive gas failed to purify at the specified pressure.

Action: Check the gas connection.

10940 The dewar shield was not present when the analysis was started.
Cause: The dewar shield was not detected when the analysis was started.
Action: For best performance, install the dewar shield before starting an analysis.

10945 The instrument was restarted while an analysis was in progress.

Cause: The instrument restarted due to a power failure or an instrument error.
Action: If power to the instrument was cycled by the operator or by an electrical outage, allow
the analysis to complete the automatic termination and repeat the analysis. If the
instrument restarted under normal operating conditions, contact your Micromeritics
service representative.

Power supply voltage error detected (type: [n], voltage: [n] volts, nominal: [n]
10950
volts.
Cause: There is a problem with the power supply voltage.
Action: Contact your Micromeritics service representative.

Line frequency out of tolerance (Frequency: [n] Hz, Minimum: [n] Hz, Maximum:
10980
[n] Hz).
Cause: A problem was detected in the power supplied to the instrument.
Action: Contact your Micromeritics service representative.

10981 Cryostat operation failed or was canceled (errors: [n], target: [n], last: [n]).
Cause: The wait for the CryoStat to reach target temperature was either skipped or failed due
to a communications issue with the CryoStat.
Action: Ensure that the CryoStat, the instrument, and the Windows computer are connected

Error Messages for the 3500 3Flex

65
(Ver 4.x) — June 2016
 Error Messages for the 3500 3Flex

to the same network switch or hub. Ensure that no other devices are connected on
the same subnet with the same IP address.

Pneumatic pressure out of tolerance (Pressure: [n] psig, Minimum: [n] psig, Max-
10990
imum: [n] psig).
Cause: A problem was detected in the compressed air supply used by the pneumatically actu-
ated, hard seal valves and the furnace.
Action: Consult the Operator Manual for the compressed air supply pressure required for
proper operation of the instrument.

Error Messages for the 3500 3Flex

66
(Ver 4.x) — June 2016