Yoursefl
1. what are your plans after graduation from university?( Kế hoạch của bạn sau khi tốt
nghiệp là gì )
=> I want to work in a big company in vietnam
2. Do you intend to study at a higher level of education?( bạn có dự định học lên một
trình độ học vấn cao hơn không)
=> no. I want to find a job as soon as I graduate
3. Are you going to learn new skills and new language?( bạn sẽ học những kỹ năng kĩ
năng mới và ngôn ngữ mới nào)
=> I am going to learn computer skill, microsoft office skill, communication skill and
English language
4. Do you come back to your hometown or stay in a big city to find a job?( bạn về quê
hay ở lại thành phố lớn đề làm việc )
=> I think I will come back to my hometown to work because I want to be close to my
family and convienient to move)
5. If you had a chance, which country woulld like to travel to? Why( nếu có cơ hội, bạn
muốn đi du lịch nước nào.tại sao)
=> yes. I woul like to travel to Korea because it’s very beautiful
6. Have you ever got a part-time job?( bạn từng đilàm thêm chưa)
=> yes, I have
7. what do you do part – time?( bạn làm gì bán thời gian )
=> I work in customer service
8. Does the part – time job affect your study?( công việc làm thêm có ảnh hưởng đến
việc học của bạn không)
=> yes. It affects a bit
9. Do you think having a part- time job is good for student ? why?( bạn có nghĩ rằng có
một công việc làm thêm sẽ tốt cho sinh viên không, vì sao)
=> yes, I do. It gives me more work experience.
10. what part- tiem jobs are suitable for student of your major?( công việc làm thêm nào
phù hợp với chuyên ngành của ban)
=> I think cashier is suitable for my major
11. what job are you going to do after graduation?( bạn sẽ làm công việc gì sau khi tốt
nghiệp)
=> I want to be chief accountant after graduate
12. why do you want to do that job? ( tại sao bạn muốn làm công việc đó)
=> because I love it and my dream
13. which skills do you need for your future job?( kỹ năng nào bạn cần cho công việc
tương lai của mình)
=> I need to have computer skill, excel skill and communication skill
14. what qualities should you have to do that job?(bạn có những phẩm chất gì để làm
công việc đó)
=> I need to have hard working, flexible
15. what should you do from now to get a good job in the future?( bạn nên lmj bây giờ
để có một công việc tốt trong tương lai)
=> from now on I need to stdy hard.
16. where do you want to work after graduation ?( bạn muốn làm việc ở đâu sau khi tốt
nghiệp)
=> I want to work in Big4 company
17. Do you want to work in a big city or a country? why?( bạn muốn làm việc tại một
thành phố lớn hay 1 quốc gia , tại sao )
=> I want to to work in a big city because there are many favorable conditions to help
me work better( bởi vì ở đó có nhiều điều kiện thuận lợi giúp tôi làm việc tốt hơn)
18. Which company would you like to work for?why?( bạn muốn làm việc cho công ty
nào, tại sao)
=> I want to work in big 4 company because good salary and good working conditions
( bởi vì lương cao và điều kiện làm việc tốt)
19. Do you want to work for a foreign company?why?( bạn có muốn làm việc cho 1 công
ty nước ngoài k, tại sao )
=> no. because I want to be close to my family
20. what are your views on working overtime?( quan điểm của bạn về việc làm thêm
giờ là gì)
=> I think we should work overtime because it will help me have more costs and
experience( tôi nghic là nên đi làm thêm ngoài giờ vì nó giúp bản thân có thêm chi phí và
king nghiệm)
CARD 1
A: Good morning, I would like to meet you
B: Good morning, Why do you would like to meet me?
A: I would like to get some information about the company conference
yesterday.
B: Definitely./Yes, of course/ I'm delighted to share some information with
you
A: What time did the conference start?
B: It started at 8.30 a.m and finished at 11.15 a.m.
A: Where did it take place?
B: It took place at the Crown Hotel.
A: Who was the keynote speaker at the conference?
B: Mr. Tony-Vice president of Human Resources.
A: What was the topic of the conference?
B: The topic was “Innovative HR solutions”.
A: Who were the audience of the conference?
B: They are HR personnel.
A: What were the main ideas of the conference?
B: There were 2 main ideas. The first one was HR software and recruitment.
The second one was the latest technology advancement to apply
A: Well, Interesting ideas. Which gift did you get at the end of the conference?
B: Certainly, That was a useful conference! I didn't get any gifts at the end of
the conference
A: Thank you for your information. Goodbye
B: You’re welcome, Goodbye.
CARD 2
A: Hello, B. We are going to apply for jobs in VietinBank. Can you share some
information about its corporate culture with me?
B: yes, of course
A: Could you tell me about the company’s slogan?
B: It is “Improving the values of life”. So what about its mission?
A: It is to be a market leader in the banking industry in Vietnam. Do you know
about Vietinbank’s vision?
B: Yes, The vision of Vietinbank is “To become a leading modern and efficient
financial group in both domestic and international markets”.
A: That sounds good.
B: What is the first core value of Vietinbank?
A: It is focused on the customer. What about the second core value?
B: It is also to be active, creative, professional, and modern. When does the
milestone event take place?/What day is its milestone event?
A: It’s on the 26th of March.
B: OK. That’s useful information. I hope we will be co-workers in Vietinbank.
A: Certainly. Goodbye
B: Goodbye.
Card 2B
Student A Student B
Greet Greet
Ask B to exchange information about Agree. Ask about its mission
Vietinbank’s corporate culture
Respond “Be a market leader in Respond: No and give the correct
banking industry in Vietnam” slogan “Improving the values of life”.
Ask if its slogan is “Together for the Ask about its vision
future”
Respond: “Become a leading modern Respond: 2 core values
and efficient financial group in both
domestic and international markets”. + Focus on customers.
State Vietinbank’s core values and + Be active, creative, professional,
ask B if he/she knows and modern
Ask A about its milestone event
Respond: March 26th Thank A and say you need to….
Thanks B and end the conversation End the conversation
A: Good morning. How’s it going? /
B: Hello. I’m great.
A: Can we exchange information about Vietinbank’s corporate culture?
B: OK. Could you tell me what the company’s mission is?
A: It is “Be a market leader in the banking industry in Vietnam”. I am wondering
if its slogan is “Together for the future”?
B: No. The slogan is “Improving the values of life”. What about Vietinbank’s
vision?
A: The vision of Vietinbank is “Become a leading modern and efficient financial
group in both domestic and international markets”. Do you know about
Vietinbank’s core values?
B: Yes. There are 2 core values. The first one is “Focus on customers” and the
second one is “Be active, creative, professional, and modern”. When does the
milestone event take place?
A: It’s on the 26th of March.
B: OK.
A: Thanks. That’s useful information. GB
B: GB
CARD 3
A: Good morning. I’m A – Customer Service Officer. How can I help you?
B: Hello, I’d like to fix my mobile phone that I bought from your company.
A: Could you tell me exactly what happened?/ which problem do you have?
B: it seems to be something wrong with battery charging.
A: What type of warranty does it have?/ What is the type of warranty?
B: It has a one-year guarantee
A: OK. Can I see the warranty card?
B: Certainly. Here it is.
A: Oh I’m sorry, I can’t warrant it. This warranty card expired 2 months ago.
really? I didn’t know that. What should I do now?
B: Really? I didn't realize that the warranty expired. So what should I do now?
A: Don’t worry. You are going to have to pay for the repair
B: How much is it?/ How much is it going to cost?
A: It’s about 500,000 VND
B: OK. When can I have to get my mobile phone back?
A: It’s one hour / I will repair it in about one hour.
B: Great. I will wait here.
A: Yes. Do you have anything else I can do for you?
B: No, That’s all. Thank you for your help.
A: Good morning. I’m A – Customer Service Officer. How can I help you?
B: Hello, I’d like to fix my backpack that I bought from your company.
A: Could you tell me exactly what happened?
B: It seems to be a manufacturing defect. The zipper got stuck.
A: What type of warranty does it have?
B: Uhm…I’m not sure. The warranty card is lost.
A: Oh really? Can you tell me your phone number? I will check warranty.
B: Certainly. 01234567.
A: Oh I’m sorry, I can’t warrant it. This warranty expired 2 months ago.
B: Really? I didn't know that. So what should I do now?
A: You are going to have to pay for the repair
B: How much is it?
A: It’s about 250,000 VND
B: OK. When can I get my backpack back?
A: 1 hour/Ok. I will repair it in about 1 hour.
B: Great. I will wait here.
A: Yes. Do you have anything else I can do for you?
B: No, That’s all. Thank you for your help.
CARD 4
A: Good Morning. Could you tell me about the recent negative reviews from
our customers?
B: Yes, of course. Some customers said that our service wasn’t good and our
staff were unhelpful.
A: I would like to know if there are comments with impolite language or from a
“frequent complainer”?
B: Yes, there are. What should I do with those comments?
A: Let’s ignore and I think we should talk to colleagues to understand the real
problems.
B: Yes, I understand that. I am wondering if I should talk privately to the
reviewer.
A: That’s a good idea. What should we do next?
B: In my opinion, the next step is to reply publicly. For example, we can post a
public message on the website to acknowledge their concerns and outline some
actions taken.
A: I agree with you. And finally, remember to be polite, and professional at all
times and learn from the problem.
remember to be polite, and professional when talking to customers.
B: That’s right. I got the idea. I see. Thank you for your suggestion
A: You’re welcome. Goodbye.
B: Gb
CARD 5
A: Good Morning. I’m A – NBH’s purchasing officer.
B: Hello. My name is B – ANF’s salesperson.
A: I would like to discuss the important terms of the new contract.
B: OK. I hope to finalize the contract.
A: I would like to get a 20% discount because the listed price is too high for my
market.
B: I’m sorry. I’m afraid I can’t accept it. I will not make a profit. However, I
will offer a 15% discount if you place a large order.
A: OK. I agree with that. What do you think about making different product
colors?
B: The different product colors need more time and production costs. Therefore,
the price will be charged an extra $2 per item.
A: I don’t agree with you. I can walk away from the deal if I can’t have the price
of $15/item.
B: Uhm…OK. I accept this price but you need to pay in cash and for a shorter
payment term. It’s 20 days.
A: Yes. I agree. So, I will get a 15% discount for a large order and the price of
$15/item with different product colors.
B: That’s true. We have reached a deal.
A: Thank you for your business. Goodbye
B: Goodbye.
CARD 6
A: Good morning. How can I help you?
B: Hello. I’d like to apply for a credit card.
A: What is your credit card preference?/
which credit card interests you the most?
B: It is a Visa card.
A: Are you currently working?
B: Yes. I have been a salesperson for 6 years.
A: What is your monthly income by bank transfer?
B: I earn 15,000,000 VND a month.
A: Do you have any credit facilities?
B: No, I don’t.
A: OK. Wait a minute. I will check your credit score.
B: Ohh…What is that for?/ Why do you want/need to check my credit score?
A: It is to determine your ability to pay the debt back.
B: Well, I got it.
A: Now, Could you fill in and sign the application form, please?
B: Definitely. When can I get the card?
A: You can get it after 7 days.
B: That’s great. I will come back to take it. Thank you very much.
A: You’re welcome. We hope you will be happy with our service.
B: Sure. GB
A: GB
CARD 7
A: Good morning. I’m A. I am a representative of the 3C outlet system.
B: Hello. My name is B. I represent Samsung producer.
A: I wanted to express my interest in exploring a potential partnership between
our companies. / I wanted to express my interest in a new partnership
B: I completely agree with you. Building partnerships is a key part of Samsung's
development strategy.
A: I would like to propose a commission of 15%.
B: I’m afraid that I can’t accept it. Because it can affect our company’s profit/we
will not make a profit. .However, I will offer a 10% discount for a large order.
A: OK. We are willing to work with that.
B: I am interested in developing the market in North Vietnam.
A: Well. have the same goal. I would like to expand in the region. Because I
will have a great number of outlets.
B: That’s a good idea. We can run a promotional campaign in North Vietnam.
A: OK. I am wondering how the price is set because it is higher than Thailand’s
market.
B: I use independent market research and I will provide the research report.
A: I agree with you. So I will get a commission of 10% for a large order and we
will develop the market in North Vietnam, right?
B: That’s true. We have reached a deal.
A: Thank you for your business. Goodbye
B: Goodbye.
CARD 8
Unit 7
Student A:You want to apply for a job but you have no idea about necessary
documents your application.
Student B: You have a lot of experience in job hunting. Give A advice on job
application package.
Student A Student B
Greet Greet
- Say your intention and Say the importance of job documents to get
problem job: affect employer’s hiring decision in first
- Ask for the suggestion glance
Ask about needed document - 1st important: CV
- Reasons: almost employers choose to
read first; show her/his skill,
qualifications, work experience
Say you have no relevent Suggest: write life experiences, interests =>
experience. Ask for link his/her skills/ abilities
suggestions
Agree. Ask what else to - Respond: Cover letter
prepare
Ask if it’s used to explain - Agree.
how you’re qualified for job - Give another suggestion: academic
position results, relevant degrees and
certificates. Reason: prove listed
qualification in CV
Say that’s a lot. You need to - Agree.
work hard to get job - Say you’re willing to help in need
Say thank and goodbye Say goodbye
A: Good morning. How are you?
B: Hello. I am fine. Thank you. What are you doing now?
A: I am applying for a job but I have no idea about necessary documents for my
application. Could you give me some advice?
B: The job application packet is very important because it affects employer’s
hiring decision in first glance.
A: What documents should I prepare?
B: I think CV is the first important because most employers choose to read the
CV first so you should show yours skills, qualifications and work experience in
CV.
A: But I have no experience. What should I do?
B: You should write life experience and interests then you can link them to your
skills or abilities.
A: I think that it is a good idea. What else do I need to prepare?
B: Well. You should prepare the cover letter.
A: Is it used to explain how you’re qualified for job position?
B: Yeah, exactly. Moreover, you should prepare academic results, relevant
degrees and certificates because they prove listed qualifications in your CV.
A: Right. There are a lot of things to do. I need to work hard to get the job.
B: uhm. That great. I am willing to help in need.
A: Thank you for this advice. Goodbye.
B: No problem. Goodbye.
Unit 8 :
HR manager Candidate
Greet GM/It’s my pleasure
I’m Hoa an HR manager of Vingroup. My name is … I’m applying for the
Thank you for coming to our sales assistant position in Vingroup
interview today.
Can you tell me something about I have a Bachelor’s degree in
your educational background? marketing
What are your strengths and Strength: I’m a good listener and I
weaknesses? have + interpersonal skills.
Weakness: I’m easy to lose patience
when sharing tasks with others.
Can you tell me something about I have worked as a salesperson at
your experience? VinMart for 2 years.
My main duties are to offer face-to-
face advice to customers on store
products, maximize store revenue by
suggesting upgrades, and add-ons to
customers, handling difficult
customers in a calm manner.
My main duty is to offer face-to-face
advice to customers on store
products.
During the time working there, I have
maximize store revenue by
suggesting upgrades, and add-ons to
customers.
I can handle difficult customers in a
calm manner
Why are you leaving the current job? Because I want to work in a company
I can settle down and make a long-
term contribution.
What are your goals for the future? I want to improve my abilities and
become a leader in my field.
Thank you for your time. Thank you.
I will send the interview results via GB
email.
