ItechWX Vietnam
iTechwx dedicates the One-Stop Digital Transformation Service to our customers
Conquer the Everest, together with iTechwx.
[Contact Center Services] iTechwx constructs contact centers with customer-
oriented advocates, supporting global customers with multi-languages and
multi-media. iTechwx offers tech-focused contact center services, with our
advanced operation standards, specialized training programs, and innovative
management structure.
[Information Technology Services] iTechwx provides services including design,
development, testing, maintenance, support, and project management for both
software and hardware products in frontier technological domains such as Cloud
Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We
locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in
SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh
because of the richness in human resources, as well as the prospecting
technology industries in this robust city.
Job title Clients Technical Support (IT Support)
Job Description The support engineer is responsible for providing
technical support to O365 customers around the globe.
In the meantime, support engineer will also help
customer solve billing issues or answer billing related
questions.
The support engineer is a critical role in the
implementation of O365 support capabilities which
include working with PG to implement asks; identify
technology, and/or process readiness needs, and work
with training PMs and tech leads to ensure support
team readiness; develop relationships with and engage
with technology-specific depth queues for customer
incident resolution when required.
Specific measurements include customer satisfaction
rate, SLA, time to resolution, etc.
Job Requirements
SOFT SKILLS
English- Good English written and oral skills, Good grammar
and spelling in written communications
- Ability to multitask among multiple customers and
applications
- Ability to work with complex procedures and
guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Familiar with application tools used at call centers
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include
O365/network preferred.
Industry Information & Technology
Company Address Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh,
Ho Chi Minh
Contact Person Qui Bui (Erin)
[email protected] (+84) 354327984
