BusinessPlan HeavenlyWaffles
BusinessPlan HeavenlyWaffles
Aeronne Rivera: Marketing Manager (FT) - Aeronne Rivera (Marketing Manager): Experienced in
Dave Adina: Operations Manager (FT) creating impactful campaigns and engaging with the
Irish Nicole Cagbay: Head Chef (FT) target audience.
Jiann Santiago: Finance Manager (FT) - Dave Adina (Operations Manager): Operations expert
Lawrence Calonge: Logistics Manager (FT) with a background in optimizing processes for efficiency
Reyvien Sumait: Customer Service Manager and quality control.
(FT) - Irish Nicole Cagbay (Head Chef): Culinary expert known
Zowie Morecho: Sales Manager (FT) for innovative recipes and a keen understanding of
customer tastes.
- Jiann Santiago (Finance Manager): Finance and
accounting professional skilled in budgeting and
financial management.
- Lawrence Calonge (Logistics Manager): Experienced in
logistics and supply chain, ensuring seamless
operations and timely deliveries.
- Reyvien Sumait (Customer Service Manager):
Customer service specialist focused on creating a
positive and memorable customer experience.
- Zowie Morecho (Sales Manager): Sales and customer
engagement specialist, adept at building and
maintaining strong client relationships.
A27: Who is in charge of what and how are major decisions made (or will be made)?
- Major decisions are made collaboratively, with each manager taking responsibility for their respective
areas. The team works together to ensure smooth coordination and effective execution of tasks.
A28: Who are mentoring the Key Team A29: Describe mentor/s background.
Members?
The mentor/s have a proven track record in the food industry,
The team benefits from external mentors who entrepreneurship, or related fields. They possess significant
bring expertise in entrepreneurship, industry experience in navigating challenges, building successful
knowledge, and business development. ventures, and providing valuable insights to guide the team in
their entrepreneurial journey.
Political: Stable political conditions provide a Political (High): Stable political conditions support uninterrupted
favorable environment for business operations. business operations.
Economic: Rising disposable incomes Economic (High): Increasing disposable incomes lead to higher
contribute to increased spending on convenient spending on convenient and quality food options.
and quality food options.
Social (High): Growing interest in diverse culinary experiences,
Social: Growing interest in diverse and especially within the school community.
innovative culinary experiences, especially
among the school community. Technological (High): Integration of technology enhances
customer engagement and operational efficiency.
Technological: Integration of technology for
online engagement and efficient operations Legal (Medium): Compliance with health and safety regulations
enhances customer experience. is manageable but requires diligence.
Legal: Compliance with health and safety Environmental (Medium): Emphasis on eco-friendly practices
regulations ensures a trustworthy and contributes positively but may require ongoing efforts.
responsible business image.
Our primary target market is the students, Heavenly Waffles offers delicious, affordable waffles
teachers, and faculty members of Mount Carmel School right within the school premises, providing a
of Maria Aurora. By focusing on this specific community, convenient and enjoyable snack option for students,
we aim to tailor our offerings to meet their preferences teachers, and faculty members. Our commitment to
and create a strong, loyal customer base within the quality ingredients, diverse flavors, and a strong
school premises. community focus sets us apart, creating a unique and
satisfying experience for our customers.
A40: Positioning Statement
Our primary distribution channel is an on-site kiosk We build customer bonds through regular
within Mount Carmel School. Additionally, we community events, loyalty programs, and personalized
leverage social media platforms for online interactions. By actively engaging with our customers, we
engagement, promotions, and updates to maintain aim to create a sense of belonging and loyalty, turning
a connection with our audience and drive foot traffic them into advocates who not only enjoy our waffles but
to our physical location. also feel connected to the Heavenly Waffles brand.
A49: Who are the key complementors who will help us deliver our value proposition? Are they in-house
Preparation and Cooking: Execute the culinary process in the kitchen, combining and cooking the
or outsourced? What do we do so they are aligned to us?
ingredients to create delicious waffles.
Key complementors include suppliers, marketing partners, and community collaborators. We
ensure alignment by maintaining transparent communication, fostering mutually beneficial
Packaging
relationships, and and Presentation:
collaborating Once
closely cooked, package
to enhance the waffles
overall value attractively, ensuring they are visually
delivery.
appealing and ready for sale.
Potential Configuration
A50: What are Key cost components? A52: What is reconfiguration do we need to do to increase
differentiation?
On-Site Operations: Transport packaged waffles to the on-site kiosk within Mount Carmel School, where
Ingredient Costs: The expenses associated with
they are displayed and sold to students, teachers, and faculty members.
sourcing high-quality ingredients for waffle Menu Innovation: Introduce new and unique waffle flavors
preparation. regularly, aligning with seasonal trends or special occasions
Labor Costs: Salaries and wages for the team to attract and retain customers.
involved in the cooking, packaging, and sales Enhanced Presentation: Focus on visually appealing
processes.Customer Interaction: Engage with customers packaging at the
andkiosk, provideto
presentation information, and process
create a distinctive and sales
transactions, ensuring a positive and
Operational Costs: Expenses related to on-site memorable product image. efficient customer experience.
operations, including rent, utilities, and Customer Engagement: Strengthen community
maintenance. engagement strategies, such as organizing exclusive
Marketing and promotion cost: budget allocated events or loyalty programs, to build stronger
for community events, promotions, and social and Improvement: Gather customer
Feedback emotional connections with customers.
media engagement. feedback on taste preferences and overall
A51: What can we alter to lower cost without experience, allowing for continuous
sacrificing quality? improvement in recipes, presentation, and
service.
Optimize Ingredient Sourcing: Negotiate bulk
purchasing deals with suppliers or explore
alternative suppliers
A45: What for cost-effective
are key yet high-in the value chain? What are you planning to do about this?
hurdles are expected
quality ingredients.
Operational Efficiency:
Key hurdles Implement
in the value chain measures
may include to supply chain disruptions and maintaining consistent quality. We
enhance
plan tooperational
address these efficiency, suchstrong
by establishing as relationships with suppliers, implementing robust supply chain
optimizing staffingpractices,
management levels, andreducing energy
conducting regular quality checks.
consumption, and minimizing waste.
Metrics
A53: Cost of Customer A54: Repeat Business Rate A55: Customer Lifetime
A46: Resources: What are our hard assets?
Acquisition A47: Resources: What are our soft assets? How can
Value
Howon
( Spent can we exploit
Sales these?
& Marketing/ Assume 30 customerswe exploit 100 make Assume Average Purchase
these?
out of
Number of Customers) repeat purchases. Soft assets encompass our Value is reputation,
brand PHP 40, Average
customer
Our1500/20 = 75 include cooking equipment,
hard assets Repeat Business Rate = 30/100
relationships, x 100 Purchase
and culinary expertise.Frequency
We exploitisthese
2 times
by
-The kiosk
Business’ cost of customer = 30%
infrastructure, and delivery vehicles. actively engaging with the per month,
community, and Average
consistently
acquisition is 75. delivering quality products,Customer Lifespan
and leveraging ourisbrand
12 months.
image
We exploit these by ensuring proper
to foster customer loyalty.
maintenance, upgrading when necessary, CLV = 40x2x12/100 = 9.60 php
and optimizing their usage for efficiency in
daily operations.
A56: Referral Rate A57: Sales Productivity
-Assume 20 customers out of 100 -Assume Total Sales is PHP 15,000,
were acquired through referrals. Total Marketing and Sales Expenses are
PHP 5,000, and the Number of
Referral Rate = 20/100 x Salespeople is 3.
100 = 20%
Sales Productivity = 15,000 - 5,000/3
= 3,333.33 php
SUMMARY OF EXPENSE