CURRICULUM VITAE

Chetan Kumar V
Phone: +91-9902055220
E-Mail: [email protected]

CAREER OBJECTIVE:
To seek a challenging and interesting job that encourages creativity and
provides exposure to new technology to achieve professional and personal
growth along with the organization.

EXPERIENCE:
 Company Name : IBM Daksh India Pvt Ltd(Concentrix Daksh India Pvt
Ltd).
 Designation : Subject Matter Expert (SME - Operations)
 Client Engagement: Cisco
 Period : From Aug 2012 to Feb 2024
 Domain : Order Management (Supply Chain Management)

COMPUTER SKILLS:
 Package : MS-Office, Power BI, JIRA (KANBAN boards)
 ERP : SAP(VA), O2C ,CCW , CRM (SFDC -Salesforce), Oracle 11i & R12

QUALIFICATION:

SSLC Sree Venkateshwara English Primary & High School 2006

PUC Sree Venkateshwara College of Science & Management Studies 2008

B.COM Sree Venkateshwara College of Science & Management Studies 2011

(ACCOUNTS)

Skills/Highlights:

 Team/People Management  Goal Setting and meeting goals

 Operations Management  Development of training Materials
 Corporate Communications  Effective Coaching and Feedback
 SLA Management  Dashboard Preparation
 Strategy Planning  Products Component Matching
 Leadership Development  Continuous Improvement
 Motivational Development  Business Transformation
 WORK SUMMARY:
 Configuring Cisco components, Cisco Products & Parts.
 Lead the team, assign tickets based on resource skills/capabilities, empower
and work collaboratively for best results.
 Queue Management – Supply chain categorization towards queues and
service categories(Distributors/Partners).
 Keen on data processing Pipelines to iteratively refine and improve them.
 Salesforce tool - Reporting, Dashboard, Backlog analysis and team data
modulation.
 Partner Business Solutions – E2E Analysis as a Scrum towards Deliverables.
 Follow a pattern of set of data that follows a recognizable form, A trend line
with a positive slope indicates a positive relationship between the variables.
 Post Booking (Expedite, order status, change & cancellation, Holds
management, etc.)
 PBS – Partner Business Management – End to End support& Training
provided to Cisco Distributors/Partners.
 Prepare data and project datasets and dashboards from different sources.
 Basic troubleshooting skills, fixing minor tool issues, resetting the
applications.
 Create Dashboards, Data Models, DAX Functions, Data Modeling Charts &
Graphs in a single page visualization.

JOB PROFILE:
 Master of teams on project to implement continuous improvement practices.
 Team was made to use virtual connections to interact constantly with
Partners and IT.
 Worked on process of quickly building a simplified data of a product or
system to test ideas, gather feedback, and refine the final solution.
 Transforming process efficient and effective by changing certain process,
people and technology.
 Transform Data by filtering and reordering columns by Delimiters.
 Supporting electronic giants like Foxconn, Wistron and Pegatron Worldwide.
 Supporting Cisco with Disti/Xaas orders - Subscription, Meraki Items, UCS
Term lines.
 Scheduling Staff, Forecasting, Handling Critical& priority requests, and
escalations.
 Modify Data Models, Prepare Charts & Graphs, Create Relationships between
datasets.
 Analysis of high aging cases, CTA Analysis, Customer-Sat and root-cause-
analysis(RCA).
 Escalate all delays with Product Managers / manufacturing planners,
collections Team, Partner sales team, Account managers, Field customer
sales team, Partner Financial Controller, and relationship managers, handling
escalations on process related issue.
 PFT(Partner Focus Team) team handling Special Customers like Dimension
data, Tech Data, Ingram Micro and Azlan.

RESPONSIBILITIES:
 Controlling the Ftct, Frct and setting training standards also reporting the
same.
 Preparation of scrum data for analysis and drive the project as per scheduled
timelines.
 Establishing the definition of done which helps in preventing unnecessary
rework.
 Represent data with help of JIRA to analyze small, medium, big sized
data/datasets.
 Creating, Modifying and Tracking the orders through Oracle 11/Oracle R12/
Salesforce (CRM)/ Agent work bench (AWB)/Cisco Commerce Workspace
(CCW)/Configuration tool NGC/MS-Office and other order management tools.
 Vendors/Distributors data analysis to be entered in Oracle based on inputs.
 Analysis of Cisco components and parts for efficient handling of products.

PROJECTS:
Manufacturing warehouse conversion: (MFG)
 Worked with client towards Warehouse conversion requests.
 Good Knowledge on Warehouse and changes to be performed on Oracle
R12.
 Validate the warehouse availability and get update from Account
Managers for immediate changes.
 Report the warehouse site stock availability and check for immediate
stock in other warehouse.
 Understand the criticality and ease the process by getting thorough
updates.

Product Analysis:
 Analyze the bulk products based on data provided and driven.
 Calculate based on dimension tables with actual data and list of
measures, and is stored in facts table.
 Project, Propagate the analysis with DAX to create calculated columns &
measures.
 Publish the report basis on Data Model visualization.

Expedite and Holds Management:

  Processing the Holds on orders and Expedite requests based on customer
requests.
 Huge orders were handled efficiently with Smart Navigation system.
 Collaborate with team and check how things can be structured and
worked on.
 Backlog analysis performed on weekly basis to check for root cause on
delay towards Holds &Expedite.
 Plan to be executed after testing and for backlog clearance.

Demo Loan Program:

 Frequent calls to be made to clients to retrieve the Cisco Demo products
provided for testing.
 Certain products were like testing & buy process where we had to make
partners return on priority, to order the products they like to place an
order.
 Calls were made to analyze the products customers require and the
reason for not returning and make them understand the criticality of
products.

ACHIEVEMENTS:
 Have received appreciation mails from Manager for work performed.
 Have received “Certificate of Appreciation” the “Ovation” prior to 4 months
of joining.
 Identified a problem and solved it between the processes.
 Came up with certain smaller ideas that improved things for betterment of
process and shifts.
 Received CSAT on various occasions for the approach and problem-solving
capabilities.
 Received Recognitions from the Management for handling the issue with
care and resolving it on time.
 Selected as Fun committee member organizing Fun activities every Friday.
 Selected as best performer award for maintaining 100% quality.

STRENGTHS:
 Quick learner.
 Good interpersonal skills, ability to work in teams.
 Capable of leading team.
 Able to use latest technologies in daily process to handle tickets effectively.

PERSONAL DETAILS:
Name : Chetan Kumar V
Date of Birth : 23-01-1991
Fathers Name : VenkatachalapathyS.S.
Marital Status : Married
Languages Known : Kannada, Telugu. English, Hindi, and Tamil.
Permanent Address : 79, Srinivasa Nilaya,
Mallige road, KashiVishwanatha Layout,
K R Puram, Bangalore 560036

DECLARATION:
I hereby declare that the above-furnished details are correct to the best of my
knowledge and for the best prospects of your esteemed organization, if you give me an
opportunity.

PLACE: BENGALURU (CHETAN KUMAR.V)